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You can do this from the help icon in the top right of the dashboard when logged in.</p> <p><img src="/assets/images/support/support-from-dashboard.png#no-border" alt="Getting help through the BugSnag dashboard" /></p> <p>Alternatively, you can email us directly at <a href="mailto:support@bugsnag.com">support@bugsnag.com</a></p> <p>Please include as much detail about your issue, including links to BugSnag dashboard errors or events where appropriate. You can grab a direct link to an event by clicking the kebab menu in the top right of any event > Copy event link.</p> <p><img src="/assets/images/support/copy-event-link.png#no-border" alt="Copy event link" /></p> <h3 id="view-previous-requests">View previous requests</h3> <p>All ongoing, and previous requests linked to your email address are accessible through the <a href="https://bugsnag.zendesk.com/hc">BugSnag Help Center</a>.</p> <div class="AlertBox AlertBox--tip"> <div class="AlertBox-icon"> <svg viewBox="0 0 18 18" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <g id="tip-icon" stroke="none" stroke-width="1"> <g> <rect id="container" x="0" y="0"></rect> <path d="M2.97045455,14.0138425 L4.06,15.0906921 L5.44318182,13.7159905 L4.35363636,12.6391408 L2.97045455,14.0138425 Z M8.72727273,17 L10.2727273,17 L10.2727273,14.7470167 L8.72727273,14.7470167 L8.72727273,17 Z M3.31818182,7.87350835 L1,7.87350835 L1,9.40095465 L3.31818182,9.40095465 L3.31818182,7.87350835 Z M11.8181818,4.67350835 L11.8181818,1 L7.18181818,1 L7.18181818,4.67350835 C5.79863636,5.46778043 4.86363636,6.94176611 4.86363636,8.6372315 C4.86363636,11.1651551 6.94227273,13.2195704 9.5,13.2195704 C12.0577273,13.2195704 14.1363636,11.1651551 14.1363636,8.6372315 C14.1363636,6.94176611 13.2013636,5.46778043 11.8181818,4.67350835 Z M15.6818182,7.87350835 L15.6818182,9.40095465 L18,9.40095465 L18,7.87350835 L15.6818182,7.87350835 Z M13.5490909,13.7236277 L14.9322727,15.0983294 L16.0218182,14.0214797 L14.6309091,12.6544153 L13.5490909,13.7236277 Z" id="Shape"></path> </g> </g> </svg> </div> <div class="AlertBox-content"> <div class="AlertBox-text"> <p>If you don’t have an account on our Help Center, but have sent us a message, you’ll just need to <a href="https://bugsnag.zendesk.com/auth/v2/login/password_reset">get a password</a> to login.</p> </div> <p></div> </div></p> <h3 id="reporting-bugs">Reporting Bugs</h3> <p>Should you find any issues that you’d like to report, you can contact us by <a href="mailto:support@bugsnag.com">raising a support request</a>, or creating a new issue on the appropriate <a href="https://github.com/bugsnag">GitHub repository</a>. Please include the following in your report:</p> <ul> <li>BugSnag library name, and version (if applicable)</li> <li>Description of issue</li> <li>Expected behaviour</li> <li>Observed behaviour</li> <li>Steps to reproduce</li> </ul> <h3 id="raising-feature-requests">Raising feature requests</h3> <p>We’re always open to hearing about features you’d like to see in BugSnag. To suggest a new BugSnag feature, get in touch by <a href="mailto:support@bugsnag.com">raising a support request</a>. Please include:</p> <ul> <li>A description of the request</li> <li>The solution you’d like</li> <li>Alternatives that you have considered</li> </ul> <h2 id="enterprise-support">Enterprise support</h2> <p>Enterprise plans benefit from faster response times to support queries, additional communication channels, and enhanced onboarding & implementation guidance. Check out our <a href="https://www.bugsnag.com/support">support plans</a> for more information.</p> <h2 id="bugsnag-status">BugSnag status</h2> <p>Check our <a href="https://status.bugsnag.com/">BugSnag status page</a> for information on the current status of BugSnag systems and details of any incidents. You can subscribe to email notifications on this page, or alternatively check out the <a href="https://twitter.com/bugsnagstatus">@bugsnagstatus</a> Twitter feed.</p> </div> </div> </div> <div class="Background"> <div class="Background-left"></div> <div class="Background-right"></div> </div> <!-- Docs search --> <script src="https://cdn.jsdelivr.net/docsearch.js/2/docsearch.min.js"></script><script src="https://ajax.googleapis.com/ajax/libs/jquery/2.2.4/jquery.min.js"></script><script src="/assets/javascripts/all.js"></script> <script type="text/javascript"> docsearch({ apiKey: '95e256f960a70c3f7fa9c722dbe28130', appId: 'F9ABIKS431', indexName: 'bugsnag', inputSelector: '.js-searchInput', debug: true, algoliaOptions: { hitsPerPage: 20 } }); </script> <!-- Zendesk Widget --> <script> // Standard Zendesk snippet window.zEmbed||function(e,t){var n,o,d,i,s,a=[],r=document.createElement("iframe");window.zEmbed=function(){a.push(arguments)},window.zE=window.zE||window.zEmbed,r.src="javascript:false",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="display: none",d=document.getElementsByTagName("script"),d=d[d.length-1],d.parentNode.insertBefore(r,d),i=r.contentWindow,s=i.document;try{o=s}catch(e){n=document.domain,r.src='javascript:var d=document.open();d.domain="'+n+'";void(0);',o=s}o.open()._l=function(){var o=this.createElement("script");n&&(this.domain=n),o.id="js-iframe-async",o.src=e,this.t=+new Date,this.zendeskHost=t,this.zEQueue=a,this.body.appendChild(o)},o.write('<body onload="document._l();">'),o.close()}("https://assets.zendesk.com/embeddable_framework/main.js","bugsnag.zendesk.com"); // Don't allow the widget to set cookies: https://developer.zendesk.com/embeddables/docs/widget/settings#cookies window.zESettings = { cookies: false }; // Force the widget locale to be en-US to encourage customers to send in support queries in English zE('webWidget', 'setLocale', 'en-US'); // Some custom code to turn support@bugsnag.com links into Zendesk triggers $('[href="mailto:support@bugsnag.com"], [href="mailto:enterprise@bugsnag.com"], [href="mailto:notifiers@bugsnag.com"]').on('click', function(e) { // Only do this if Zendesk has loaded. 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