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Reader Scott reports that was his experience with Totes, the company that made his mother’s umbrella.<span id="more-10133387"></span></p> <p>You don’t really think a lot about umbrellas, or about there being a warranty on them: or maybe I buy cheap umbrellas. When Scott’s mom turned to Totes, though, she asked for an upgrade because she had trouble operating her umbrella. Couldn’t hurt to ask, right?</p> <blockquote><p>My Mom returned her used Totes umbrella under their lifetime warranty because it would not stay up. Along with the umbrella she added a note asking it Totes might “‘upgrade” the umbrella to an automatic because she found it physically difficult to raise umbrellas past the locking mechanism. She is 88 years old.</p> <p>Totes called her at home and together they looked at the Totes website. The Totes service representative told her to pick any umbrella. ANY! Mom asked if she could pick an automatic, and the Totes representative said, “of course.” Five days later, a brand new automatic opening umbrella arrives. That is great service!</p> <p>Thanks Totes, for going the extra mile to help out my Mom.</p></blockquote> <p>That is most excellent of them.</p> <blockquote><p>Want more consumer news? Visit our parent organization,<strong> <a href="https://www.consumerreports.org/cro/index.htm" target="_blank" target="_blank">Consumer Reports</a></strong>, for the latest on scams, recalls, and other consumer issues.</p></blockquote> <footer class="lf-post-footer"> <div class="lf-post-meta"> <p><span class="lf-post-footer--dates">7.19.13</span>By <span class="author vcard"><span class="fn"><a href="../../../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a><a href="https://twitter.com/lnorthrup" title="lnorthrup" class="twitter"><i class="fa fa-twitter"></i>@lnorthrup</a></span></span></p><p class="lf-post-tags"><a href="../../../../tag/upgrades/index.html" rel="tag">upgrades</a> <a href="https://consumerist.com/tag/umbrellas/" rel="tag">umbrellas</a> <a href="../../../../tag/accessories/index.html" rel="tag">accessories</a> <a href="https://consumerist.com/tag/totes/" rel="tag">totes</a> <a href="https://consumerist.com/tag/isotoner/" rel="tag">isotoner</a></p> </div> </footer> </div> </article> <div class="wpcom-related-posts widget widget_related_posts" id="wpcom-related-posts-10133387"> <div class="widget-wrap cs-related clearfix"> <h3>Related</h3> <ul> <li> <a href="../../../../tag/mile-high-crimes/index.html" class="cs-tag" rel="tag"> mile-high crimes </a> <a href="../../../../2015/04/30/american-airlines-passenger-accused-of-stealing-from-crew-member-fellow-traveler-mid-flight/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2015/04/pick.jpg%3Fw=360&);"></div> <span class="cs-related-title">American Airlines Passenger Accused Of Stealing From Crew Member, Fellow Traveler Mid-Flight</span> </a> </li> <li> <a href="../../../../tag/lost-and-found/index.html" class="cs-tag" rel="tag"> lost and found </a> <a href="../../../../2016/10/25/apple-granted-patent-for-crowdsourced-bluetooth-lost-and-found/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2015/02/lost_and_found.jpg%3Fw=360&);"></div> <span class="cs-related-title">Apple Granted Patent For Crowdsourced Bluetooth Lost And Found</span> </a> </li> <li> <a href="../../../../tag/im-not-pebbles/index.html" class="cs-tag" rel="tag"> i'm not pebbles </a> <a href="../../../../2017/09/06/mom-not-thrilled-that-teen-daughters-new-mobile-number-used-to-belong-to-escort/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2017/09/screen-shot-2017-09-06-at-10-09-40-am.png%3Fw=360&);"></div> <span class="cs-related-title">Mom Not Thrilled That Teen Daughter’s New Mobile Number Used To Belong To Escort</span> </a> </li> <li> <a href="../../../../tag/whose-lifetime/index.html" class="cs-tag" rel="tag"> whose lifetime? </a> <a href="../../../../2016/04/01/company-sells-25k-worth-of-windows-with-lifetime-warranty-disappears/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2016/04/windowview.jpg%3Fw=360&);"></div> <span class="cs-related-title">Company Sells $25K Worth Of Windows With Lifetime Warranty, Disappears</span> </a> </li> <li> <a href="../../../../tag/pulling-the-designs/index.html" class="cs-tag" rel="tag"> pulling the designs </a> <a href="../../../../2016/10/07/nordstrom-removes-clothing-line-that-features-prescription-bottle-purses-pill-decorated-dresses/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2016/10/moschion-copy.jpg%3Fw=360&);"></div> <span class="cs-related-title">Nordstrom Removes Clothing Line That Features Prescription Bottle Purses, Pill-Decorated Dresses</span> </a> </li> </ul></div></div><div class="navigation next-previous-post"> <div class="alignleft"> <a href="../ea-definitely-moving-on-with-ncaa-less-college-football-video-games/index.html"> <span class="pagination-previous-label">Previous </span> EA Definitely Moving On With NCAA-Less College Football Video Games </a> </div> <div class="alignright"> <a href="../united-passenger-guilty-of-sexually-assaulting-sleeping-female-traveler/index.html"> <span class="pagination-next-label">Next </span> United Passenger Guilty Of Sexually Assaulting Sleeping Female Traveler </a> </div> </div><div class="after-post-ad"><div id="text-5" class="widget widget_text"><div class="widget-wrap"> <div class="textwidget"></div> </div></div> </div></div></div><script type='text/javascript'> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-10697639-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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