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class="channel"><h2><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/personal"><img src="/web/20130124110034im_/https://help.telstra.com/euf/assets/bphf/bphf_10102011/themes/v9/images/hd-personal.png" width="135" height="24" alt="Personal"/></a></h2></div> <br class="clearfix"/>  <div class="nav" id="global-nav"> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/">Telstra home</a></li> <li class="current"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/personal/">Personal</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/business-enterprise/">Business & Enterprise</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/abouttelstra/">About Telstra</a></li> </ul> </div>  <div class="nav" id="bp-directories-nav"> <ul> <li> <a href="https://web.archive.org/web/20130124110034/http://go.bigpond.com/home/">BigPond</a> <ul> 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value="telstracom"/> <input type="hidden" name="domainProfile" value="Telstrajsp"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> <form action="https://web.archive.org/web/20130124110034/http://www.telstrasearch.com/bigpond/searchBigpond.abc" method="get" id="header-search-bigpond"> <div> <label for="search-bigpond-keywords">Search BigPond</label> <input type="text" name="inpSearch" id="search-bigpond-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="domainName" value="bigpondcom"/> <input type="hidden" name="domainProfile" value="Bigpondjsp"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> <form action="https://web.archive.org/web/20130124110034/http://www.sensis.com.au/search.do" method="get" id="header-search-web"> <div> <label for="search-web-keywords">Search the Web</label> <input type="text" name="find" id="search-web-keywords" class="search-keywords"/> <input type="submit" class="button" value="Go"/> <input type="hidden" name="partnerId" value="ssn081"/> <input type="hidden" name="profile" value="global-only"/> <input type="hidden" name="CategorySelect" value="No"/> </div> </form> </div>  <div class="nav" id="header-support-nav"> <ul> <li class="pay-my-bill" id="hsn-pay-my-bill"><a href="https://web.archive.org/web/20130124110034/https://onlinebilling.telstra.com.au/billing/action/payment/onlinepayment">Pay my bill</a></li> <li class="has-children contact-us" id="hsn-contact-us"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/">Contact Us</a> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/">Personal</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstrabusiness.com/business/portal/online/site/help/contactus.10714">Business</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstraenterprise.com/support/Pages/contactus.aspx">Enterprise & Government</a></li> <li class="last"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/abouttelstra/contact-us/">About Telstra</a></li> </ul> </li> <li class="has-children help-support" id="hsn-help-support"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/">Help & Support</a> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/">Personal</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstrabusiness.com/business/portal/online/site/help">Business</a></li> <li class="last"><a href="https://web.archive.org/web/20130124110034/http://www.telstraenterprise.com/support/Pages/Support.aspx">Enterprise & Government</a></li> </ul> </li> <li class="has-children my-account" id="hsn-my-account"> <a href="https://web.archive.org/web/20130124110034/https://www.my.telstra.com.au/myaccount">Log in to My Account</a> <ul> <li><a href="https://web.archive.org/web/20130124110034/https://www.my.telstra.com.au/myaccount">My Account</a></li> <li><a href="https://web.archive.org/web/20130124110034/https://signon.bigpond.com/login?goto=https://my.bigpond.com/mybigpond/default.do">My BigPond</a></li> <li><a href="https://web.archive.org/web/20130124110034/https://telstra.com/tcoma/security/login2.asp?MAILAUTH=Y">Webmail</a></li> <li class="last"><a href="https://web.archive.org/web/20130124110034/https://register.telstra.com.au/online/rne?&rne_eventType=registrar.event.TcmNewOnlineRegistrationEvent">Register Now</a></li> </ul> </li> </ul> </div>  <div class="nav" id="primary-navigation"> <div> <ul>  <li id="pn-mobile"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/">Mobile</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/latest_offers.html">Latest Offers</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/phones/">Mobile Phones</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/plans/">Mobile Plans</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/prepaid/">Pre-Paid Mobiles</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/browsing_packs.html">Browsing Packs</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/premium-care-mobile-insurance.html">Premium Care Mobile Insurance</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/nextg/">Why the Next G network?</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/services/">Mobile Services</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/networks/">Coverage & Networks</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/internat_roaming/">International Roaming</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/help_faqs/">Help & FAQs</a></li> </ul> <div class="popular-pages"> <h3>Popular pages</h3> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/phones/select.cfm">Phone Select</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/phones/iphone/">iPhone</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/networks/coverage/">Our Coverage</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/plans/freedom-connect-plans.cfm">Freedom Connect Plans</a></li> </ul> </div> </div> </li> <li id="pn-home"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/homephone/">Home Phone</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/latest-offers/">Latest Offers</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/plans-rates-connections/">Plans, call rates & connections</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/international-rates/">International Rates</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/value-packs/">Value Packs</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/thub/">T-Hub</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/buy-rent/">Buy or rent a home phone</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/features-services/">Features & Services</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/calling-cards/">Calling Cards</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/help-faqs/">Help & FAQs</a></li> </ul> <div class="popular-pages"> <h3>Popular pages</h3> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/plans-rates-connections/homeline-budget/">HomeLine Budget</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/plans-rates-connections/homeline-reach/">HomeLine Reach</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/home-phone/plans-rates-connections/homeline-ultimate/">HomeLine Ultimate</a></li> </ul> </div> </div> </li> <li id="pn-internet"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/bigpond-internet/">Internet</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/bigpond-internet/mobile-broadband/">Mobile Broadband</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/bigpond-internet/home-broadband/">Home Broadband</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/bigpond-internet/mobile-tablets/">Mobile Tablets</a></li> </ul> <div class="popular-pages"> <h3>Popular pages</h3> <ul> <li><a href="https://web.archive.org/web/20130124110034/https://my.bigpond.com/check-availability/default.do">Check Broadband Availability</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://go.bigpond.com/broadband/switch-to-bigpond/index.jsp">Switch to BigPond</a></li> </ul> </div> </div> </li> <li id="pn-tv"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/tv/">TV</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/foxtel/">FOXTEL from Telstra</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/tv/tbox/">T-Box</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://go.bigpond.com/tv">BigPond TV</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/foxtel/mobile.html">Mobile FOXTEL from Telstra</a></li> </ul> <div class="popular-pages"> <h3>Popular pages</h3> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/foxtel/latest-offers.html">FOXTEL Latest Offers</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/foxtel/packages-pricing.html">FOXTEL Packages & Pricing</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/foxtel/iqhd.html">FOXTEL iQHD</a></li> <li><a href="https://web.archive.org/web/20130124110034/https://www.telstra.com.au/foxtel/upgrade.cfm">Upgrade to FOXTEL iQHD</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/tv/tbox/foxtel-tbox/">FOXTEL on T-Box</a></li> </ul> </div> </div> </li> <li id="pn-bundles"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/bundle_save/home-bundles.html">Bundles</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/bundle_save/home-bundles.html">Home Bundles</a></li> </ul> </div> </li> <li id="pn-my-account"> <a href="https://web.archive.org/web/20130124110034/https://www.my.telstra.com.au/myaccount">My Account</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130124110034/https://www.my.telstra.com.au/myaccount/why-register">Why Register?</a></li> <li><a href="https://web.archive.org/web/20130124110034/https://www.my.telstra.com.au/myaccount/billing">Billing & Payments</a></li> <li><a href="https://web.archive.org/web/20130124110034/https://www.my.telstra.com.au/myaccount/help">Help & FAQs</a></li> </ul> </div> </li> <li id="pn-shop"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/shop/Consumer/TopCategoriesDisplay?storeId=10001&catalogId=10101">Shop Online</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/shop/personal/Mobile">Mobile</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/shop/personal/HomePhone">Home Phone</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/shop/personal/Internet">Internet</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/shop/personal/TV">TV</a></li> </ul> </div> </li> <li id="pn-services"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/services/">Services</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/internat_roaming/">International Roaming</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/mobile/networks/coverage/">Mobile Coverage</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/moving-home/">Moving Home</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/switch-to-telstra/">Switch to Telstra</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/telstra-plus/">Telstra Plus Premium Support</a></li> </ul> </div> </li> <li id="pn-help"> <a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/">Help</a> <div class="flyout"> <ul> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/my_account">My Account</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/mobile">Mobile Phones</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/home_phones">Home Phones</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/telstra_shop_online">Telstra Shop Online</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/internet">Internet</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/tv">TV</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/">Contact Us</a></li> </ul> </div> </li> </ul> </div> </div>  <script type="text/javascript"> // Redundant Code /* if (typeof(telstra_home) != "undefined") { document.getElementById("tab_home").className = "active"; document.getElementById("tab_about").className = ""; document.getElementById("tab_personal").className = ""; } else { document.getElementById("tab_home").className = ""; document.getElementById("tab_about").className = ""; document.getElementById("tab_personal").className = "active"; } */ </script> </div> <div id="outer" class="v2 strict"> <div id="leftcol">   <span style="width:100%"><a id="navigation" name="navigation"></a></span>  <script type="text/javascript" src="/web/20130124110034js_/https://help.telstra.com/euf/assets/bphf/bphf_10102011/themes/v9/javascript/udm-resources/udm-custom.js"></script> <script type="text/javascript" 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// ]]> </script> <ul id="lnav"> <li id="hom"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/index.html">Help Home</a></li> <li id="acc"><a href="https://web.archive.org/web/20130124110034/http://telstra.custhelp.com/app/my_account">My Account</a></li> <li id="mob"><a href="https://web.archive.org/web/20130124110034/http://telstra.custhelp.com/app/mobile">Mobile Phones</a></li> <li id="hp"><a href="https://web.archive.org/web/20130124110034/http://telstra.custhelp.com/app/home_phones">Home Phones</a></li> <li id="tso"><a href="https://web.archive.org/web/20130124110034/http://telstra.custhelp.com/app/telstra_shop_online">Telstra Shop Online</a></li> <li id="bp"><a href="https://web.archive.org/web/20130124110034/http://telstra.custhelp.com/app/internet">Internet</a></li> <li id="fox"><a href="https://web.archive.org/web/20130124110034/http://telstra.custhelp.com/app/tv">TV</a></li> <li id="cont"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/">Contact Us</a> <ul> <li id="cont_a"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/mobile-phones/">Mobile Phones</a></li> <li id="cont_b"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/home-phones/">Home Phones</a></li> <li id="cont_c"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/online-services/">Online Services</a></li> <li id="cont_d"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/bigpond-internet/">BigPond Internet</a></li> <li id="cont_e"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/service-equipment-faults/">Service and Equipment Faults</a></li> <li id="cont_f"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/corporate-information/">Corporate Information</a></li> <li id="cont_g"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/directory-assistance/">Directory Assistance</a></li> <li id="cont_h"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/multicultural-numbers/">Multi-cultural numbers</a></li> <li id="cont_i"><a href="https://web.archive.org/web/20130124110034/http://www.telstra.com.au/help/contact/other-contacts/">Other Contacts</a></li> </ul> </li> </ul> <script type="text/javascript"> leftNavFormat(); </script> </div>  <p id="section"><span>Help</span></p> <div id="maincol" style="width:790px;"> <span style="width:100%"><a id="content" name="content"></a></span> <div class="c_content"> <div style="text-align:center;width:100%;height:100%;"> <div style="text-align:left;width:987px;height:100%;margin-left:auto;margin-right:auto;"> <div style="width:510px;float:left;height:100%;">  <div> <div> <h2> <span class="c_h2">My Account</span> </h2> </div> <div>  <form method="post" onsubmit="return false"> <div class="c_search"> <div class="c_search_keyword"> <div class="KeywordText"> <div> <label for="KeywordText_2" id="labelKeywordText_2" class="Label" style="color: #ffffff">Search by Keyword/s</label> </div> <div> <input name="KeywordText_2" id="KeywordText_2" type="text" size="40" maxlength="80" value="" class="KeywordField" style="height:16px;"/> </div> </div> </div> <div class="c_search_category">  <div class="FilterDropdown"> <div> <label for="FilterDropdown_3" class="Label" style="color: #ffffff">within</label> </div> <div> <select id="FilterDropdown_3" name="FilterDropdown_3" class="List" style="vertical-align: top">  value 2531 default 1509 <option value="2531">ACN</option>; value 1543 default 1509 <option value="1543">Account Security</option>; value 1545 default 1509 <option value="1545">BigPond Billing</option>; value 1541 default 1509 <option value="1541"> Bill Payment</option>; value 1544 default 1509 <option value="1544">cancel account</option>; value 1542 default 1509 <option value="1542">Discounts & Rewards</option>; value 1547 default 1509 <option value="1547">Live Chat</option>; value 1539 default 1509 <option value="1539">My Account</option>; value 1536 default 1509 <option value="1536">Online Billing</option>; value 1577 default 1509 <option value="1577">Premium SMS Billing</option>; value 1537 default 1509 <option value="1537">Register Online</option>; value 1546 default 1509 <option value="1546">Single Bill</option>; value 1967 default 1509 <option value="1967">Switch to Telstra</option>; value 1548 default 1509 <option value="1548">Understand my bill</option>; value 1540 default 1509 <option value="1540">Updating Account Details</option>; value 1538 default 1509 <option value="1538">Username and Password</option>; value 1920 default 1509 <option value="1920">Other</option>; </select> <script type="text/javascript"> //debugger; if (document.location.href.indexOf("/ask/") > 0) { document.getElementById('FilterDropdown_3').options[0].text = "Please select a category"; } else { if (document.getElementById('FilterDropdown_3').options.length == 0) { document.getElementById('FilterDropdown_3').options[0] = new Option(); } if (document.location.href.indexOf("/home_phones") > 0 || document.location.href.indexOf("1510")> 0) { document.getElementById('FilterDropdown_3').options[0].text = "Search All Home Phones"; document.getElementById('FilterDropdown_3').options[0].value = "ANY"; } else if (document.location.href.indexOf("/mobile") > 0 || document.location.href.indexOf("1511") > 0) { document.getElementById('FilterDropdown_3').options[0].text = "Search All Mobile Phones"; document.getElementById('FilterDropdown_3').options[0].value = "ANY"; } else if (document.location.href.indexOf("/my_account") > 0 || document.location.href.indexOf("1509") > 0) { document.getElementById('FilterDropdown_3').options[0].text = "Search All My Account"; document.getElementById('FilterDropdown_3').options[0].value = "ANY"; } else if (document.location.href.indexOf("/telstra_shop_online") > 0 || document.location.href.indexOf("1508") > 0) { document.getElementById('FilterDropdown_3').options[0].text = "Search All Telstra Shop Online"; document.getElementById('FilterDropdown_3').options[0].value = "ANY"; } else if (document.location.href.indexOf("/tv") > 0 || document.location.href.indexOf("1507") > 0) { document.getElementById('FilterDropdown_3').options[0].text = "Search All TV"; document.getElementById('FilterDropdown_3').options[0].value = "ANY"; } else if (document.location.href.indexOf("/internet") > 0 || document.location.href.indexOf("2507") > 0) { document.getElementById('FilterDropdown_3').options[0].text = "Search All Internet"; document.getElementById('FilterDropdown_3').options[0].value = "ANY"; } } if (document.location.href.indexOf("/app/ask") == -1) { var elOptNew = document.createElement('option'); elOptNew.text = "Search all Telstra"; elOptNew.value = "1986"; var elOptOld = document.getElementById('FilterDropdown_3').options[0]; if (YAHOO.env.ua.ie > 0) { document.getElementById('FilterDropdown_3').add(elOptNew, 0); } else { document.getElementById('FilterDropdown_3').add(elOptNew, elOptOld); } if (document.location.href.indexOf("/1986") > 0 && document.location.href.indexOf("/1986,") == -1 ) { elOptNew.selected = true; } } </script> </div> </div> <input type="hidden" id="hidCatToShowInResults" value="1986,1509"/> </div> <div class="c_search_icon">  <div class="rn_SearchIcon">  <input type="text" style="display:none; visibility:hidden;"/> <input type="image" id="SearchIcon_4" src="/web/20130124110034im_/https://help.telstra.com/rnt/rnw/img/enduser/btn_go.jpg" alt="Search" title="Search" style="border: none"/> </div> </div> </div> </form> </div> </div>  <div style="clear:both;">  <div id="divContent"> <tr class="FormField" id="div__5"> <th id="label__5" class="FieldLabelRO"> </th> <td id="content__5" class="FieldContent"> <br/> <br/> <div class="home_ht_box"> <h3>My Account Registration</h3> <ul style="MARGIN-TOP: 7px" class="linklist"> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/16994/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Forgotten username or password for My Account</a></rn:answer_xref></li> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/17236/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Find your account number</a></rn:answer_xref></li> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/16993/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Register for My Account</a></rn:answer_xref></li> <li><a href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/21576" target="_new">Telstra 24x7 App for Android</a></li> <li><a href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/21594" target="_new">Telstra 24x7 App for iPhone</a></li> <li><a href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/21595" target="_new">Telstra 24x7 App on Facebook</a></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/answers/list/c/1986,1509/" target="_self">More</a></li> </ul> <img alt="Image" src="/web/20130124110034im_/https://help.telstra.com/euf/assets/images/dots_blue_1x500.gif"/></div> <div class="home_ht_box"> <h3>Updating your details</h3> <ul style="MARGIN-TOP: 7px" class="linklist"> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/16998/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Change your billing address</a></rn:answer_xref></li> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/17365/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Move your services to a new address</a></rn:answer_xref></li> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/17480/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Change the name on your account</a></rn:answer_xref></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/answers/list/c/1986,1509/" target="_self">More</a></li> </ul> <img alt="Image" src="/web/20130124110034im_/https://help.telstra.com/euf/assets/images/dots_blue_1x500.gif"/></div> <div class="home_ht_box"> <h3>Receiving your Bill</h3> <ul style="MARGIN-TOP: 7px" class="linklist"> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/16995/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">View itemised call details online</a></rn:answer_xref></li> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/16990/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Get an itemised paper bill</a></rn:answer_xref></li> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/16996/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Download or print your bill</a></rn:answer_xref></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/answers/list/c/1986,1509/" target="_self">More</a></li> </ul> <img alt="Image" src="/web/20130124110034im_/https://help.telstra.com/euf/assets/images/dots_blue_1x500.gif"/></div> <div class="home_ht_box"> <h3>Paying your bill</h3> <ul style="MARGIN-TOP: 7px" class="linklist"> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/17248/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Bill payment extensions</a></rn:answer_xref></li> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/16972/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Reconnect your phone from a temporary disconnection</a></rn:answer_xref></li> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/16987/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Pay your bill online</a></rn:answer_xref></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/answers/list/c/1986,1509/" target="_self">More</a></li> </ul> <img alt="Image" src="/web/20130124110034im_/https://help.telstra.com/euf/assets/images/dots_blue_1x500.gif"/></div> <div class="home_ht_box"> <h3>Priority Assistance</h3> <ul style="MARGIN-TOP: 7px" class="linklist"> <li><a target="_new" href="https://web.archive.org/web/20130124110034/https://help.telstra.com/app/answers/detail/a_id/17735/session/L3RpbWUvMTM1OTAyNTIzNC9zaWQvRlVEbGw1aGw=">Priority Assistance for customers with a life-threatening medical condition</a></rn:answer_xref></li> <li><a href="https://web.archive.org/web/20130124110034/http://help.telstra.com/app/answers/list/c/1986,1509/" target="_self">More</a></li> </ul> </div> </td> </tr> </div> <script type="text/javascript"> var ta = YAHOO.util.Dom.getElementsByClassName("plain", "a", document.getElementById("divContent")); if (ta.length > 0) { for (var x=0;x<ta.length;x++) { if (ta[x].href.indexOf("/detail/a_id/") > 0) { if (parseInt(document.getElementById("hidCatToShowInResults").value) > 0) { ta[x].href += "/c/"+ 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