Returns – Petersen Automotive Museum Store

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eventsListenerScript = document.createElement('script'); eventsListenerScript.async = true; eventsListenerScript.src = "//petersenstore.org/cdn/shopifycloud/shopify/assets/shop_events_listener-61fa9e0a912c675e178777d2b27f6cbd482f8912a6b0aa31fa3515985a8cd626.js"; document.getElementsByTagName('head')[0].appendChild(eventsListenerScript); })();</script> <script class="boomerang"> (function () { window.BOOMR = window.BOOMR || {}; window.BOOMR.themeName = ""; window.BOOMR.themeVersion = ""; window.BOOMR.shopId = 1160002; window.BOOMR.themeId = 121034244138; })();</script> <script defer src="https://petersenstore.org/cdn/shopifycloud/perf-kit/shopify-perf-kit-1.0.2.min.js" data-application="storefront-renderer" data-shop-id="1160002" data-render-region="gcp-asia-southeast1" data-page-type="page" data-theme-instance-id="121034244138" data-monorail-region="shop_domain" data-resource-timing-sampling-rate="10" ></script> </head> <body id="returns" class=" template-page" > <nav class="cbp-spmenu cbp-spmenu-vertical cbp-spmenu-left" id="cbp-spmenu-s1"> <div class="gf-menu-device-wrapper"> <div class="gf-menu-device-container"></div> </div> </nav> <div class="wrapper-container"> <header class="site-header" role="banner"> <div class="header-top"> <div class="container"> <p> Normal Store Hours: 10am-5pm Monday-Sunday <a href="javascript:void(0)" class="close">close</a> </p> </div> </div> <script> if (jQuery.cookie('headerTop') == 'closed') { jQuery('.header-top').remove(); } jQuery('.header-top a.close').bind('click',function(){ jQuery('.header-top').remove(); jQuery.cookie('headerTop', 'closed', {expires:1, path:'/'}); }); </script> <div class="header-bottom"> <div class="container"> <div class="header-mobile"> <div class="menu-block visible-phone"> <div id="showLeftPush"></div> </div> <div class="customer-area dropdown"> <a data-toggle="dropdown" href="#">Dropdown trigger</a> <div class="dropdown-menu" role="menu" aria-labelledby="dLabel"> <p > <a href="/account" >My Account</a> </p> <div class="wishlist"> <a href="/pages/wish-list" > My Wishlist </a> </div> </div> </div> </div> <div class="header-panel-top"> <div class="nav-search on"> <a class="icon-search" href="javascript:void(0)" >Search</a> <form action="/search" method="get" class="input-group search-bar" role="search"> <input type="text" name="q" value="" placeholder="search" class="input-group-field" aria-label="Search Site" autocomplete="off"> <span class="input-group-btn"> <input type="submit" class="btn" value="Search"> </span> </form> </div> <div class="currency"> <select id="currencies"> <option data-currency="USD" selected value="USD">USD</option> <option data-currency="CAD" value="CAD">CAD</option> <option data-currency="GBP" value="GBP">GBP</option> <option data-currency="EUR" value="EUR">EUR</option> </select> <div id="currencies-modal" style="display:none"> <div >The store's currency changed to</div><span></span> </div> </div> <p class="text_order">Order online or call us (323) 964-6328 Store/ In store pick up hours: 10am-4:30pm PST Mon-Sun</p> </div> <div class="header-panel"> <div class="row"> <h1 class="header-logo col-xs-4"> <a href="/"> <img src="//petersenstore.org/cdn/shop/t/18/assets/logo.png?v=148736064358342852761637712846" alt="Petersen Automotive Museum Store" /> <img src="//petersenstore.org/cdn/shop/t/18/assets/logo_2x.png?v=150808852740855890201637712846" alt="Petersen Automotive Museum Store" /> </a> </h1> <div class="header-panel-bottom col-xs-8"> <ul class="customer-links"> <li> <a id="customer_login_link" href="/account/login" >Sign In</a> <span class="or" >or</span> <a a id="customer_register_link" href="/account/register" >Create an account</a> </li> </ul> <div class="top-header "> <div class="wrapper-top-cart"> <p class="top-cart"> <span class="icon"> </span> <a href="/cart" id="cartToggle2"> <span class="first" >Shopping Cart</span> <span id="cartCount">0</span> </a> </p> </div> </div>  </div> <div class="nav-search on"> <a class="icon-search" href="javascript:void(0)" >Search</a> <form action="/search" method="get" class="input-group search-bar" role="search"> <input type="text" name="q" value="" placeholder="search" class="input-group-field" aria-label="Search Site" autocomplete="off"> <span class="input-group-btn"> <input type="submit" class="btn" value="Search"> </span> </form> </div> </div> </div> </div> <nav class="nav-bar" role="navigation"> <div class="header-logo-fix"> <a href="/"><img src="//petersenstore.org/cdn/shop/t/18/assets/logo_fix.png?v=32105456874225607791637712847" alt="Petersen Automotive Museum Store" /></a> </div> <div class="container"> <ul class="site-nav"> <li class="dropdown "> <a href="/collections/featured-exhibits" class=""> <span> FEATURED EXHIBITS </span> </a> <ul class="site-nav-dropdown"> <li > <a href="/collections/petersens-30th-anniversary-collection" class=""> <span> PETERSEN'S 30TH ANNIVERSARY COLLECTION </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/cars-are-beautiful-mr-brainwash-the-petersen" class=""> <span> CARS ARE BEAUTIFUL: MR BRAINWASH </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/lowrider-collection" class=""> <span> BEST IN LOW: LOWRIDER ICONS OF THE STREET AND SHOW </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/super-car-exhibit-collection" class=""> <span> SUPER/HYPER THE ULTIMATE AUTOMOBILES </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/hollywood-dream-machines" class=""> <span> CARS OF FILM AND TELEVISION </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/how-we-roll-tire-exhibit-collection" class=""> <span> HOW WE ROLL TIRE EXHIBIT COLLECTION </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/we-are-porsche" class=""> <span> WE ARE PORSCHE </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/inside-tesla-supercharging-the-electric-revolution" class=""> <span> INSIDE TESLA: SUPERCHARGING THE ELECTRIC REVOLUTION </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/corvettes-in-competition-racing-america-s-sports-car" class=""> <span> CORVETTES IN COMPETITION: RACING AMERICA'S SPORT CAR </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> <li class="dropdown "> <a href="/collections/all-apparel" class=""> <span> APPAREL </span> </a> <ul class="site-nav-dropdown"> <li > <a href="/collections/mens-apparel" class=""> <span> MEN'S </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/womens" class=""> <span> WOMEN'S </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/apparel-k" class=""> <span> KID'S TEES </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/outerwear-collection" class=""> <span> OUTERWEAR COLLECTION </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/hats" class=""> <span> HEADWEAR </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li class="dropdown"> <a href="/collections/womens-accessories" class=""> <span> ACCESSORIES </span> </a> <ul class="site-nav-dropdown"> <li > <a href="/collections/petersen-patch-collection" class=""> <span> PATCHES </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/lapel-pin-collection" class=""> <span> LAPEL PINS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/wallets" class=""> <span> WALLETS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/luggage-and-backpacks-1" class=""> <span> LUGGAGE AND BACKPACKS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> <li > <a href="/collections/great-fathers-day-gift-petersen-socks" class=""> <span> PETERSEN SOCK COLLECTION </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/gentlemens-corner" class=""> <span> GENTLEMEN'S CORNER </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> <li class="dropdown "> <a href="/collections/1-18-scale-models" class=""> <span> MODELS </span> </a> <ul class="site-nav-dropdown"> <li > <a href="/collections/petersen-exclusive-diecast-models" class=""> <span> PETERSEN EXCLUSIVE DIECAST MODELS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/models" class=""> <span> COLLECTABLES </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/1-18-scale-models" class=""> <span> 1:18 SCALE MODELS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/1-24-scale-models" class=""> <span> 1:24 SCALE MODELS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/1-43-scale-diecast" class=""> <span> 1:43 SCALE MODELS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/1-64-scale-diecast-collection" class=""> <span> 1:64 SCALE MODELS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="https://petersenstore.org/collections/hot-wheels" class=""> <span> HOT WHEELS COLLECTION </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/playforever" class=""> <span> PLAYFOREVER </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/remote-control" class=""> <span> REMOTE CONTROL </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/action-figure-collection" class=""> <span> ACTION FIGURE COLLECTION </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> <li class="dropdown "> <a href="/collections/posters" class=""> <span> ART </span> </a> <ul class="site-nav-dropdown"> <li class="dropdown"> <a href="/collections/posters" class=""> <span> POSTERS, PRINTS, & ART </span> </a> <ul class="site-nav-dropdown"> <li > <a href="/collections/posters-1" class=""> <span> PRINTS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/tin-signs" class=""> <span> TIN SIGNS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> <li > <a href="/collections/limited-edition" class=""> <span> LIMITED EDITION & EXCLUSIVES </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/celebrity-machines-license-plates" class=""> <span> REPLICA LICENSE PLATES </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li class="dropdown"> <a href="/collections/featured-artist-hector-cademartori" class=""> <span> FEATURED ARTIST </span> </a> <ul class="site-nav-dropdown"> <li > <a href="/collections/featured-artist-hector-cademartori" class=""> <span> HECTOR CADEMARTORI </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/kelly-telfer" class=""> <span> KELLY TELFER </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/lyn-hiner-studios" class=""> <span> LYN HINER STUDIOS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/rogue-collective" class=""> <span> ROGUE COLLECTIVE </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/jed-thomas" class=""> <span> JED THOMAS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/design-factory" class=""> <span> DESIGN FACTORY </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/arsham-automotive" class=""> <span> ARSHAM AUTOMOTIVE </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/artist-john-montich" class=""> <span> JOHN MONTICH </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> </ul> </li> <li class="dropdown "> <a href="/collections/books-entertainment" class=""> <span> BOOKS </span> </a> <ul class="site-nav-dropdown"> <li > <a href="/collections/petersen-automotive-book-collection" class=""> <span> PETERSEN BOOK COLLECTION </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/books-entertainment" class=""> <span> BOOKS & ENTERTAINMENT </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/books-dvds-1" class=""> <span> KID'S BOOKS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> <li class="dropdown "> <a href="/collections/toys" class=""> <span> KIDS </span> </a> <ul class="site-nav-dropdown"> <li class="dropdown"> <a href="/collections/toys-1" class=""> <span> TOYS </span> </a> <ul class="site-nav-dropdown"> <li > <a href="/collections/playforever" class=""> <span> PLAYFOREVER </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/craft-and-building-sets" class=""> <span> CRAFT & BUILDING SETS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/action-figure-collection" class=""> <span> ACTION FIGURES </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> <li > <a href="/collections/luggage-and-backpacks" class=""> <span> KIDS LUGGAGE AND BACKPACKS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> <li class="dropdown "> <a href="/collections/sale" class=""> <span> SALE </span> </a> <ul class="site-nav-dropdown"> <li > <a href="/collections/black-friday" class=""> <span> Black Friday! </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/sale-mens-apparel" class=""> <span> SALE - APPAREL </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/sale-books" class=""> <span> SALE - BOOKS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/sale-wall-art" class=""> <span> SALE - WALL ART </span> </a> <ul class="site-nav-dropdown"> </ul> </li> <li > <a href="/collections/sale-gifts" class=""> <span> SALE - GIFTS </span> </a> <ul class="site-nav-dropdown"> </ul> </li> </ul> </li> </ul> </div> </nav> </div> </header> <div class="quick-view"></div> <main class="main-content container" role="main"> <header class="page-header"> <h2>Returns</h2> </header> <div class="rte"><p>Unfortunately we do not have a Fast & Free online return policy.聽A 20% RESTOCKING FEE will be assessed on all Returned Item(s), Refused Shipments, and Canceled Orders that have been shipped. All returned merchandise must be unused and in its original saleable packaging. Returned items will only be accepted if the items are returned to PETERSEN within 30 days of the delivery date.</p> <ul> <li>Customers are liable for all return shipping expenses.</li> <li>Items can be returned if delivered damaged or defected. Customer must notify us within 7 days of delivery date or void an exchange/return and or refund.</li> <li>If order is damaged by our shipping carrier or during transit, customer must notify the Petersen Store within 7 days of delivery date to resolve the issue.聽</li> <li>Discounted/Sale items are final and cannot be returned or exchanged.</li> <li>Returned items must have tags still on and be returned in original packaging and unopened.</li> <li>Returned items must have no visible signs of wear or use</li> <li>Refunds are only giving back to customers once the item(s) are returned back to the Petersen Store. Please allow 3-5 business days for the refund to appear on your credit card statement.聽</li> <li><strong>Shipping Charges are NON REFUNDABLE.</strong></li> </ul></div> </main> <footer class="site-footer" role="contentinfo"> <div class="container"> <div class="footer-top"> <div class="row"> <div class="col-1 wow fadeInUp" data-wow-delay="150ms"> <h3>Policies</h3> <ul> <li><a href="/pages/https-petersenstore-org-pages-contact-faqs" title="">Contact Us</a></li> <li><a href="/pages/terms-of-use" title="">Terms of Use</a></li> <li><a href="/pages/privacy-policy" title="">Privacy Policy</a></li> <li><a href="/pages/returns" title="">Returns</a></li> <li><a href="/pages/shipping" title="">Shipping</a></li> <li><a href="/pages/free-store-pickup" title="">In Store Pick-Up</a></li> <li><a href="/pages/covid-19-prevention-policy-page" title="">COVID-19 prevention policy page</a></li> </ul> </div> <div class="col-4 wow fadeInUp last" data-wow-delay="600ms"> <h3>Stay Connected </h3> <ul class="social"> <li class="facebook"> <a href="https://www.facebook.com/PetersenMuseum" title="Facebook"><span>Facebook</span></a> </li> <li class="twitter"> <a href="http://twitter.com/Petersen_Museum" title="Twitter"><span>Twitter</span></a> </li> <li class="google"> <a href="http://plus.google.com/Petersenmuseum" title="Google +"><span>Google</span></a> </li> <li class="instagram"> <a href="https://www.instagram.com/petersen_store/" title="Instagram"><span>Instagram</span></a> </li> <li class="rss"> <a href="http://twitter.com/Petersen_Museum" title="Rss"><span>Rss</span></a> </li> </ul> <section class="newsletter"> <div class="block-title"> <h3> <span>Newsletter Sign Up - Want to know the latest news, preorders, and deals? Sign up today! </span> </h3> </div> <div class="block-content"> <form action="http://eepurl.com/h98Qbv" method="post" name="mc-embedded-subscribe-form" target="_blank" class="input-group"> <input type="email" value="" placeholder="enter your email address" name="EMAIL" class="input-group-field" aria-label="Email Address"> <span class="input-group-btn"> <input type="submit" class="btn" value="Subscribe" name="subscribe" > </span> </form> </div> </section> </div> </div> </div> <div class="footer-bottom wow fadeInUp" data-wow-delay="750ms"> <address>漏 2016 Petersen Automotive Museum Store. 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