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xmlns="http://www.w3.org/2000/svg"> <path d="m13.0729 17.6825a3.61 3.61 0 0 0 -1.7248 3.0365 3.5132 3.5132 0 0 0 2.1379 3.2223 8.394 8.394 0 0 1 -1.0948 2.2618c-.6816.9812-1.3943 1.9623-2.4787 1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z"></path> </svg></span><span class="globalnav-image-compact globalnav-link-image"> <svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path> </svg></span><span class="globalnav-link-text">Apple</span></a></li> <li data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none" class="globalnav-item globalnav-menu"> <div data-topnav-flyout="menu" class="globalnav-flyout"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class=" globalnav-item globalnav-item-store globalnav-item-menu "> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=ru&hl=en-GB&u=https://www.apple.com/us/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 2.66-1.746h-1.008c-.264.557-.814.856-1.629.856-1.072 0-1.769-.791-1.822-2.039v-.047zm-9.547-3.451h.96v.937h.094c.188-.615.914-1.049 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</svg></span><span class="globalnav-link-text">Store</span></span></a></li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - mac" class=" globalnav-item globalnav-item-mac globalnav-item-menu "> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=ru&hl=en-GB&u=https://www.apple.com/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="true" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 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globalnav-item-ipad globalnav-item-menu "> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=ru&hl=en-GB&u=https://www.apple.com/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 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class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=ru&hl=en-GB&u=https://www.apple.com/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 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</ul> </div> <div data-analytics-element-engagement="globalnav hover - watch" class=" globalnav-item globalnav-item-watch globalnav-item-menu "> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=ru&hl=en-GB&u=https://www.apple.com/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="true" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg height="44" viewbox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"> <path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 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</svg></span><span class="globalnav-link-text">Watch</span></span></a></li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - vision" class=" globalnav-item globalnav-item-vision globalnav-item-menu "> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"><a href="https://translate.google.com/website?sl=pl&tl=ru&hl=en-GB&u=https://www.apple.com/apple-vision-pro/" data-globalnav-item-name="vision" data-topnav-flyout-trigger-compact="true" data-analytics-title="vision" data-analytics-element-engagement="hover - vision" aria-label="Vision" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-vision"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"> <svg xmlns="http://www.w3.org/2000/svg" width="34" height="44" viewbox="0 0 34 44"> <g id="en-US_globalnav_links_vision_image_large"> <rect id="box_" width="34" height="44" fill="none"></rect> <path id="art_" 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class="globalnav-searchfield"> <div class="globalnav-searchfield-wrapper"> <input placeholder="Search apple.com" aria-label="Search apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" value><input type="hidden" name="locale" value><button aria-label="Clear search" tabindex="-1" type="button" class="globalnav-searchfield-reset"><span class="globalnav-image-regular"> <svg height="14" viewbox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"></path> </svg></span><span class="globalnav-image-compact"> <svg height="16" viewbox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"> <path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 8.0609 0 0 1 8.0078 8 8.0541 8.0541 0 0 1 -8 8 8.0541 8.0541 0 0 1 -8-8zm5.6549 3.2863 2.3373-2.353 2.3451 2.353a.6935.6935 0 0 0 .4627.1961.6662.6662 0 0 0 .6667-.6667.6777.6777 0 0 0 -.1961-.4706l-2.3451-2.3373 2.3529-2.3607a.5943.5943 0 0 0 .1961-.4549.66.66 0 0 0 -.6667-.6589.6142.6142 0 0 0 -.447.1961l-2.3686 2.3606-2.353-2.3527a.6152.6152 0 0 0 -.447-.1883.6529.6529 0 0 0 -.6667.651.6264.6264 0 0 0 .1961.4549l2.3451 2.3529-2.3451 2.353a.61.61 0 0 0 -.1961.4549.6661.6661 0 0 0 .6667.6667.6589.6589 0 0 0 .4627-.1961z"></path> </svg></span></button><button aria-label="Submit search" tabindex="-1" aria-hidden="true" type="submit" class="globalnav-searchfield-submit"><span class="globalnav-image-regular"> <svg height="32" viewbox="0 0 30 32" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m23.3291 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<div class="gb-group group-column-layout column-4-layout"> <p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/en-us/108285?_x_tr_sl=pl&_x_tr_tl=ru&_x_tr_hl=en-GB#invalid" class="gb-anchor" link-type="ANCHOR">Card is not valid</a></p> <p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/en-us/108285?_x_tr_sl=pl&_x_tr_tl=ru&_x_tr_hl=en-GB#redeemed" class="gb-anchor" link-type="ANCHOR">Card has already been redeemed</a></p> <p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/en-us/108285?_x_tr_sl=pl&_x_tr_tl=ru&_x_tr_hl=en-GB#inactive" class="gb-anchor" link-type="ANCHOR">Card is not activated</a></p> <p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/en-us/108285?_x_tr_sl=pl&_x_tr_tl=ru&_x_tr_hl=en-GB#unreadable" class="gb-anchor" link-type="ANCHOR">Code is unreadable</a></p> <p class="gb-paragraph"><a href="https://support-apple-com.translate.goog/en-us/108285?_x_tr_sl=pl&_x_tr_tl=ru&_x_tr_hl=en-GB#differentcountry" class="gb-anchor" link-type="ANCHOR">Code must be redeemed in a different country or region</a></p> </div> <h2 class="gb-header"><span id="invalid">Card is not valid</span></h2> <p class="gb-paragraph">If you see a message that says that your card is not valid, here's what to do:</p> <ol class="list gb-list"> <li class="gb-list_item"><p class="gb-paragraph">Make sure that your card is not an Apple Store Gift Card. Apple Store Gift Cards are gray, white, silver, or gold. You can’t redeem Apple Store Gift Cards in the App Store or iTunes Store. Find out what to do <a href="https://support-apple-com.translate.goog/en-us/118407?_x_tr_sl=pl&_x_tr_tl=ru&_x_tr_hl=en-GB" class="gb-anchor">if you have an Apple Store Gift Card or don't know what type of gift card you have</a>.</p></li> <li class="gb-list_item"><p class="gb-paragraph">Try entering your redemption code manually. When you <a href="https://support-apple-com.translate.goog/en-us/118242?_x_tr_sl=pl&_x_tr_tl=ru&_x_tr_hl=en-GB" class="gb-anchor">redeem a gift card</a>, tap or click "You can also enter your code manually." Make sure that you enter the redemption code that begins with "X", not a different number on the card.</p></li> <li class="gb-list_item"><p class="gb-paragraph">Make sure that you enter the correct characters. Some letters and numbers look alike, such as:</p></li> </ol> <div class="gb-group group-column-layout column-3-layout"> <ul class="list gb-list"> <li class="gb-list_item"><p class="gb-paragraph">B and 8</p></li> <li class="gb-list_item"><p class="gb-paragraph">D and O</p></li> <li class="gb-list_item"><p class="gb-paragraph">E and 3</p></li> </ul> <ul class="list gb-list"> <li class="gb-list_item"><p class="gb-paragraph">G and 6</p></li> <li class="gb-list_item"><p class="gb-paragraph">O and Q</p></li> <li class="gb-list_item"><p class="gb-paragraph">O and 0</p></li> </ul> <ul class="list gb-list"> <li class="gb-list_item"><p class="gb-paragraph">S and 5</p></li> <li class="gb-list_item"><p class="gb-paragraph">U and V</p></li> <li class="gb-list_item"><p class="gb-paragraph">Z and 2</p></li> </ul> </div> <h2 class="gb-header"><span id="redeemed">Card has already been redeemed</span></h2> <p class="gb-paragraph">If you see a message that says that your card has already been redeemed, you might have already redeemed it. Sign out of the App Store or iTunes Store on all of your devices, then sign back in. This refreshes your Apple Account balance. Learn how to <a href="https://support-apple-com.translate.goog/en-us/119902?_x_tr_sl=pl&_x_tr_tl=ru&_x_tr_hl=en-GB" class="gb-anchor">check your Apple Account balance</a>.</p> <h2 class="gb-header"><span id="inactive">Card is not activated</span></h2> <p class="gb-paragraph">If you see a message that says that your card has not been properly activated, it might not have been activated by the retailer who sold the card. The best option is to go back to the retailer and try to resolve it with them.</p> <h2 class="gb-header"><span id="unreadable">Code is unreadable</span></h2> <p class="gb-paragraph">If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support.</p> <h2 class="gb-header"><span id="differentcountry">Code must be redeemed in a different country or region</span></h2> <p class="gb-paragraph">If you see a message that says the code must be redeemed in another storefront, the card was probably purchased in another country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States. If you have a physical gift card, you can return to the retailer where it was purchased.</p> <h2 class="gb-header">Contact Apple Support</h2> <p class="gb-paragraph">You might need to provide:</p> <ul class="list gb-list"> <li class="gb-list_item"><p class="gb-paragraph">An image of the full front and back of your card.</p></li> <li class="gb-list_item"><p class="gb-paragraph">A sales receipt showing when your card was purchased.</p></li> <li class="gb-list_item"><p class="gb-paragraph">The serial number from your card.</p></li> </ul> <p class="gb-paragraph"><a href="https://translate.google.com/website?sl=pl&tl=ru&hl=en-GB&u=https://getsupport.apple.com/?caller%3Dkbase%26PGF%3DPGF63003%26category_id%3DSC0082%26symptom_id%3D20256" class="gb-anchor">Contact Apple Support</a></p> <h3 class="gb-header">Find your serial number</h3> <p class="gb-paragraph">The serial number is not the same thing as the code that begins with "X" that you use to redeem the card. Serial numbers are located on the back of your card. Here are some examples of where you might see the serial number:</p> <div class="gb-group group-column-layout column-3-layout"> <div class="gb-group"> <img class="gb-image" alt="app-store-itunes-store-gca-code" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-apps/itunes/app-store-itunes-store-gca-code.png" height="344" width="560" style="max-width: min(100%,280px);"> <p class="gb-paragraph">Serial number begins with "GCA"</p> </div> <div class="gb-group"> <img class="gb-image" alt="app-store-itunes-store-60-code" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-apps/itunes/app-store-itunes-store-60-code.png" height="344" width="560" style="max-width: min(100%,280px);"> <p class="gb-paragraph">Serial number begins with "60"</p> </div> <div class="gb-group"> <img class="gb-image" alt="app-store-itunes-store-60-australia-code" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-apps/itunes/app-store-itunes-store-60-australia-code.png" height="344" width="560" style="max-width: min(100%,280px);"> <p class="gb-paragraph">Serial number begins with "60" (Australia Gift Cards)</p> </div> <div class="gb-group"> <img class="gb-image" alt="app-store-itunes-store-pbh-code" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-apps/itunes/app-store-itunes-store-pbh-code.png" height="344" width="560" style="max-width: min(100%,280px);"> <p class="gb-paragraph">Serial number begins with "PBH"</p> </div> <div class="gb-group"> <img class="gb-image" alt="app-store-itunes-store-epy-code" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-apps/itunes/app-store-itunes-store-epy-code.png" height="344" width="560" style="max-width: min(100%,280px);"> <p class="gb-paragraph">Serial number begins with "EPY"</p> </div> </div> <div class="note gb-note"> <p class="gb-paragraph">Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. <a href="https://translate.google.com/website?sl=pl&tl=ru&hl=en-GB&u=http://support.apple.com/kb/HT2693" class="gb-anchor">Contact the vendor</a> for additional information.</p> </div> <div class="mod-date"><span>Published Date:</span> <time datetime="October" 25, 2024itemprop="datePublished">October 25, 2024</time> </div> </div> </div> <div id="helpful-rating-wrapper"> <div id="helpful" class="ratings okapi-enabled"> <div> <fieldset id="question-state" class="show"><legend class="helpful-heading"> <span id="okapi-a">Helpful?</span> </legend> <div class="helpful-btn-grp"><button class="button button-reduced button-secondary" id="yes-button" data-ss-analytics-link-component_name="helpful" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="yes" data-ss-analytics-event="acs.link_click" title="Solved my problem"> Yes </button> <button class="button button-reduced button-secondary" id="no-button" data-ss-analytics-link-component_name="helpful" data-ss-analytics-link-component_type="helpful" data-ss-analytics-link-text="no" data-ss-analytics-event="acs.link_click" title="Not helpful"> No </button> </div> </fieldset> </div> <div id="feedback-state" class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"><input type="hidden" id="form-counter-error-message" value="Maximum character limit is 250."> <label id="feedback-label" data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped."></label> <div class="form-element form-textbox-labelbelow" id="feedback"> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"><span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length="250" aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="How can we make this article more helpful? 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