Shipping & Pickup - Shopping Help

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class="globalnav-item globalnav-item-apple"> <a href="https://www.apple.com/ca/" data-globalnav-item-name="apple" data-analytics-title="apple home" aria-label="Apple" class="globalnav-link globalnav-link-apple" data-autom="gn_apple"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 14 44" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m13.0729 17.6825a3.61 3.61 0 0 0 -1.7248 3.0365 3.5132 3.5132 0 0 0 2.1379 3.2223 8.394 8.394 0 0 1 -1.0948 2.2618c-.6816.9812-1.3943 1.9623-2.4787 1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z"></path></svg></span><span class="globalnav-image-compact globalnav-link-image"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a> </li> <li data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none" class="globalnav-item globalnav-menu"> <div data-topnav-flyout="menu" class="globalnav-flyout"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="/ca/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 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viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449z"></path></svg></span><span class="globalnav-link-text">Mac</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - ipad" class="globalnav-item globalnav-item-ipad globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/ca/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad" data-autom="gn_ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 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data-analytics-element-engagement="globalnav hover - iphone" class="globalnav-item globalnav-item-iphone globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/ca/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 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</g></svg></span><span class="globalnav-link-text">Vision</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/ca/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 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aria-label="TV and Home" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 65 44" width="65" xmlns="http://www.w3.org/2000/svg"> <path d="m4.3755 26v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm13.981-.8438c-.7207.6328-1.7109 1.002-2.7363 1.002-1.6816 0-2.8594-.9961-2.8594-2.4141 0-1.002.5449-1.7637 1.6758-2.3613.0762-.0352.2344-.1172.3281-.1641-.7793-.8203-1.0605-1.3652-1.0605-1.9805 0-1.084.9199-1.8926 2.1562-1.8926 1.248 0 2.1562.7969 2.1562 1.9043 0 .8672-.5215 1.5-1.8281 2.1855l2.1152 2.2734c.2637-.5273.3984-1.2188.3984-2.2734v-.1465h.9844v.1523c0 1.3125-.2344 2.2676-.6973 2.9824l1.4708 1.5764h-1.3242zm-4.541-1.4824c0 .9492.7676 1.5938 1.8984 1.5938.7676 0 1.5586-.3047 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xmlns="http://www.w3.org/2000/svg"> <path d="m42.1206 18.0337v1.635h1.406v.844h-1.406v3.574c0 .744.281 1.06.937 1.06.182 0 .282-.006.469-.023v.849c-.199.036-.392.059-.592.059-1.3 0-1.822-.48-1.822-1.687v-3.832h-1.019v-.844h1.019v-1.635zm-6.131 1.635h.961v.937h.093c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.008c-.082-.024-.445-.059-.644-.059-.961 0-1.659.644-1.659 1.535v3.914h-1.007zm-2.463 3.158c0-1.5-.674-2.361-1.869-2.361s-1.869.861-1.869 2.361c0 1.494.674 2.361 1.869 2.361s1.869-.867 1.869-2.361zm-4.781 0c0-2.033 1.113-3.27 2.912-3.27s2.912 1.237 2.912 3.27c0 2.027-1.113 3.27-2.912 3.27s-2.912-1.243-2.912-3.27zm-2.108 0c0-1.477-.692-2.361-1.846-2.361-1.143 0-1.863.908-1.863 2.361 0 1.447.72 2.361 1.857 2.361 1.16 0 1.852-.884 1.852-2.361zm1.043 0c0 1.975-1.049 3.27-2.655 3.27-.902 0-1.629-.393-1.974-1.061h-.094v3.059h-1.008v-8.426h.961v1.054h.094c.404-.726 1.16-1.166 2.021-1.166 1.612 0 2.655 1.284 2.655 3.27zm-8.048 0c0-1.477-.691-2.361-1.845-2.361-1.143 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data-topnav-flyout-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search" data-autom="globalnav-search"> <a role="button" id="globalnav-menubutton-link-search" href="/ca/search" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewbox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a> <div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"> <div class="globalnav-flyout-scroll-container"> <div class="globalnav-flyout-content globalnav-submenu-content"> <form action="/ca/search" method="get" class="globalnav-searchfield"> <div class="globalnav-searchfield-wrapper"> <input placeholder="Search apple.com" aria-label="Search apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input"></input><input id="globalnav-searchfield-src" type="hidden" name="src" value=""></input><input type="hidden" name="type" value=""></input><input type="hidden" name="page" value=""></input><input type="hidden" name="locale" value=""></input><button aria-label="Clear search" tabindex="-1" type="button" class="globalnav-searchfield-reset"> <span class="globalnav-image-regular"><svg height="14" viewbox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"></path></svg></span><span class="globalnav-image-compact"><svg height="16" viewbox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"> <path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 8.0609 0 0 1 8.0078 8 8.0541 8.0541 0 0 1 -8 8 8.0541 8.0541 0 0 1 -8-8zm5.6549 3.2863 2.3373-2.353 2.3451 2.353a.6935.6935 0 0 0 .4627.1961.6662.6662 0 0 0 .6667-.6667.6777.6777 0 0 0 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xmlns="http://www.w3.org/2000/svg"> <path d="m28.6724 27.8633-5.07-5.07c-.0095-.0095-.0224-.0122-.032-.0213a7.9967 7.9967 0 1 0 -1.8711 1.7625c.0254.03.0357.0681.0642.0967l5.07 5.07a1.3 1.3 0 0 0 1.8389-1.8379zm-18.0035-10.0033a6.5447 6.5447 0 1 1 6.545 6.5449 6.5518 6.5518 0 0 1 -6.545-6.5449z"></path></svg></span> </button> </div> <div role="status" aria-live="polite" data-topnav-searchresults-label="total results" class="globalnav-searchresults-count"></div> </form> <div class="globalnav-searchresults"></div> </div> </div> </div> </li> <li id="globalnav-bag" data-analytics-region="bag" class="globalnav-item globalnav-bag"> <div class="globalnav-bag-wrapper"> <a role="button" id="globalnav-menubutton-link-bag" href="/ca/shop/bag" aria-label="Shopping Bag" data-globalnav-item-name="bag" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" data-analytics-title="open - bag" class="globalnav-link globalnav-link-bag" data-autom="gn_bag"><span 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for="as-localnav-menustate" class="as-localnav-menucta as-localnav-browseall-menucta"> <span class="as-localnav-browseall-menu-title nowrap"> View all topics </span> <span class="as-localnav-menucta-chevron"></span> </label> </div> </div> </div> </div> </div> </nav> <label class="as-localnav-curtain" id="as-localnav-curtain" for="as-localnav-menustate" data-original-aria-hidden aria-hidden="true"></label> <div role="main"> <div id="root"></div> <noscript> <div class="as-l-container"> <div class="rf-help-page" data-autom="help-page"> <div class="rf-helpdetails-header row"> <div class="rf-helpdetails-leftheader column large-9 small-12"> <div><h1 class="rf-helpdetails-headertitle">Shipping & Pickup</h1><p class="rf-helpdetails-headerdescription"><p>You can purchase your items online and pick them up at an Apple Store, or have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order.</p></p></div> </div> <div class="rf-helpdetails-rightheader column large-3 small-12"> <div class="rf-helpdetails-topicarea"> <p class="rf-helpdetails-topictitle">Choose a topic:</p> <ul class="rf-helpdetails-topiclist"> <li class="rf-helpdetails-topiclistitem"> <a href="#cost" data-autom="helpTopic_0" class="rf-helpdetails-anchors">Delivery Options</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#pickup" data-autom="helpTopic_1" class="rf-helpdetails-anchors">Apple Pickup</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#whats_next" data-autom="helpTopic_2" class="rf-helpdetails-anchors">What's Next?</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#text" data-autom="helpTopic_3" class="rf-helpdetails-anchors">Text Notifications</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#delivery_date" data-autom="helpTopic_4" class="rf-helpdetails-anchors">Delivery Date Information</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#signature" data-autom="helpTopic_5" class="rf-helpdetails-anchors">Signature on Delivery</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#restrictions" data-autom="helpTopic_6" class="rf-helpdetails-anchors">Shipping Restrictions</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#problems" data-autom="helpTopic_7" class="rf-helpdetails-anchors">Problems With Your Shipment</a> </li> </ul> </div> </div> </div> <div class="rf-helpdetails-categorysection"> <div class="rf-helpdetails-categorylist row" id="cost"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Delivery Options</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during checkout. </p> <p class="rf-helpdetails-categorysummary">Once you have placed an order, you can visit <a href="https://secure.store.apple.com/ca/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Order Status</a> to get an estimate of the shipment and delivery timing of each item. Items ship as they become available. We are unable to deliver to PO boxes.</p> <h3 class="rf-helpdetails-categorysummarytitle">Faster Delivery & Pickup Options</h3> <p class="rf-helpdetails-categorysummary">Learn more about our expedited delivery methods, including two-hour delivery options for eligible items. Visit <a href="/ca/shop/shipping-pickup" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: home/shipping_pickup">Delivery & Pickup</a> for detailed information.</p> <h3 class="rf-helpdetails-categorysummarytitle">Delivery Timeframes for Engraved and Customised Products</h3> <p class="rf-helpdetails-categorysummary">Engraved products and Customised Macs add a bit more time to prepare your product. The delivery date is updated dynamically during configuration and will be reflected on your order confirmation email and in <a href="https://secure.store.apple.com/ca/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Order Status</a>.</p> <h3 class="rf-helpdetails-categorysummarytitle">Shipping cost</h3> <p class="rf-helpdetails-categorysummary">The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the Order Confirmation email and on the <a href="https://secure.store.apple.com/ca/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Order Status</a> page.</p> <h3 class="rf-helpdetails-categorysummarytitle">Notes about delivery</h3> <ul class="rf-helpdetails-categorysummarylist rf-helpdetails-listbullets"> <li class="rf-helpdetails-categorylistitem">Payment methods may affect the final shipment date to allow for processing.</li> <li class="rf-helpdetails-categorylistitem">Apple uses the best carriers in the business to make sure your order gets to you on time. </li> <li class="rf-helpdetails-categorylistitem">Apple does not deliver to PO box addresses.</li> </ul></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="pickup"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Apple Pickup</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">If this is your first time selecting an Apple Store, our product pages will display <b>Pickup: Check availability</b>. Click this link, enter the postal code or the city where you'd like to pick up the item, and click <b>Search Stores</b> to check availability. If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.</p> <p class="rf-helpdetails-categorysummary">Once you're ready to purchase, select <b>I’ll pick it up</b> at Checkout. If you would like to change the pickup location, select <b>Change location</b>, then <b>Continue</b>. Items marked <b>Available Today</b> will usually be ready for pickup within an hour. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. We’ll send you a pickup email and mobile notification when your order is ready to be picked up. Please wait for this notification before coming to the store. IMPORTANT: The name of the order pickup contact must be the same as the name of the buyer, otherwise you will not be able to pick up your order.</p> <p class="rf-helpdetails-categorysummary">If you would like someone else to pick up your items, select <b>Someone else will pick up these items</b>. To pick up your items in an Apple Store, you will need to bring the order number and a valid photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid photo ID.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="whats_next"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">What's Next?</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.</p> <h3 class="rf-helpdetails-categorysummarytitle">Order Acknowledgement</h3> <p class="rf-helpdetails-categorysummary">The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a <strong class="rf-helpdetails-strongtext">Delivers</strong> date. You can click this to view your order status in <a href="https://secure.store.apple.com/ca/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">online Order Status</a>. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact. </p> <h3 class="rf-helpdetails-categorysummarytitle">Shipment Notification</h3> <p class="rf-helpdetails-categorysummary">If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Apple's online Order Status or enter the tracking number on the carrier's website.</p> <p class="rf-helpdetails-categorysummary">If you purchase an Apple Store Gift Card, iTunes Gift Card or Apple Music Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.</p> <h3 class="rf-helpdetails-categorysummarytitle">Pickup Notification</h3> <p class="rf-helpdetails-categorysummary">Once your items are available at the Apple Store, we'll send a pickup notification email.</p> <h3 class="rf-helpdetails-categorysummarytitle">Pickup Reminder</h3> <p class="rf-helpdetails-categorysummary">We'll send a reminder email if your item is still waiting to be picked up.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="text"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Text Notifications</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.<p class="rf-helpdetails-categorysummary"> <h3 class="rf-helpdetails-categorysummarytitle">What to Expect</h3> <p class="rf-helpdetails-categorysummary">Once your order is shipped or available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.</p> <h3 class="rf-helpdetails-categorysummarytitle">Changing Text Message Preferences</h3> <p class="rf-helpdetails-categorysummary">You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.</p> <p class="rf-helpdetails-categorysummary">Your privacy is important to Apple. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit <a href="http://www.apple.com/ca/privacy">apple.com/privacy</a>. You can also review our Terms of Use at <a href="http://www.apple.com/legal/internet-services/terms/site.html">apple.com/legal/internet-services/terms/site.html</a>.</p></p></p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="delivery_date"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Delivery Date Information</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <div class="shipping-update clearfix superlink" style="cursor: pointer;"> <h3 class="as-helpdetails-categorysummarytitle">Tracking your order</h3> <div id="deliveryDatesOverlay"></div> </div> <p class="as-helpdetails-categorysummary">For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click this <a href="https://secure.store.apple.com/ca/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">link</a>.</p> <p class="as-helpdetails-categorysummary">On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery. </p> <h3 class="as-helpdetails-categorysummarytitle">Shipping and delivery estimates</h3> <p class="as-helpdetails-categorysummary"> The ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.</p> <p class="as-helpdetails-categorysummary"> The ‘Delivers’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.</p> <p class="as-helpdetails-categorysummary"> All estimates are based on business days. </p> <p class="as-helpdetails-categorysummary"><img src="https://store.storeimages.cdn-apple.com/4982/as-images.apple.com/is/totaltime072910?wid=1000&hei=274&fmt=png-alpha&.v=1494569943507" alt="" width="500" height="137" class="as-helpdetails-categoryimage ir" /></p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="signature"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Signature on Delivery</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <p class="as-helpdetails-categorysummary">Some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. If you will not be available to sign for your shipment, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.</p> <p class="as-helpdetails-categorysummary">Our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.</p> </div> </div> </div> <div class="rf-helpdetails-categorylist row" id="restrictions"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Shipping Restrictions</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><h3 class="as-helpdetails-categorysummarytitle">Shopping in Canada</h3> <p class="as-helpdetails-categorysummary">The Apple Online Store Canada sells and ships items only within the boundaries of Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada. You may not export any products purchased at the Apple Online Store.</p> <p class="as-helpdetails-categorysummary">Also, there are thousands of <a href="https://locate.apple.com/ca/en">Apple Authorized Resellers</a> who may offer additional shipping options and can help you discover the Apple product that's right for you.</p> <h3 class="as-helpdetails-categorysummarytitle">Shopping outside Canada</h3> <p class="as-helpdetails-categorysummary">There are more than 30 Apple Online Stores in countries or regions around the globe. The Apple Online Store Canada currently ships only within the boundaries of Canada. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Canada, please see our <a href="http://www.apple.com/choose-your-country/">International Store Directory</a> to find out if an Apple Online Store serves your country or region.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row rf-helpdetails-categorylastlist" id="problems"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Problems With Your Shipment</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><h3 class="as-helpdetails-categorysummarytitle">Shipping refunds</h3> <p class="as-helpdetails-categorysummary">If you paid for expedited shipping and did not receive your package on time, please call Apple Sales Customer Service at <span class="as-helpdetails-nowraptext">1-800-676-2775</span>. English assistance is available Mon - Sun 6:00 a.m. - 8:00 p.m. Pacific time. French assistance is also available Mon - Fri 6:00 a.m. - 8:00 p.m., and Saturday 7:00 a.m. - 4:00 p.m. Pacific time. Please have your Order Number available.</p> <h3 class="as-helpdetails-categorysummarytitle">Incorrect or damaged items</h3> <p class="as-helpdetails-categorysummary">If you received the wrong product or it was damaged during shipping, please call Apple Sales Customer Service at <span class="as-helpdetails-nowraptext">1-800-676-2775</span>. English assistance is available Mon - Sun 6:00 a.m. - 8:00 p.m. Pacific time. French assistance is also available Mon - Fri 6:00 a.m. - 8:00 p.m., and Saturday 7:00 a.m. - 4:00 p.m. Pacific time. 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All rights reserved. </div> <ul class="as-globalfooter-mini-legal-links"> <li class="as-globalfooter-mini-legal-links-item"> <a href="http://www.apple.com/ca/legal/privacy" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Privacy Policy" class="as-globalfooter-mini-legal-link" data-autom="footer">Privacy Policy</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="http://www.apple.com/legal/privacy/en-ww/cookies" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Use of Cookies" class="as-globalfooter-mini-legal-link" data-autom="footer">Use of Cookies</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="http://www.apple.com/legal/internet-services/terms/site.html" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Terms of Use" class="as-globalfooter-mini-legal-link" data-autom="footer">Terms of Use</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/ca/shop/open/salespolicies" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Sales and Refunds" class="as-globalfooter-mini-legal-link" target="new" data-autom="footer">Sales and Refunds</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://www.apple.com/ca/legal" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Legal" class="as-globalfooter-mini-legal-link" data-autom="footer">Legal</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/ca/shop/browse/sitemap" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Sitemap" class="as-globalfooter-mini-legal-link" data-autom="footer">Site Map</a> </li> </ul> </div> </section> </div> </footer> </div> <script> window.pageLevelData = window.pageLevelData || {}; window.pageLevelData.helpData = {"sectionTitle":"Choose a topic:","tiles":{"topics":{"items":[{"index":0,"value":{"link":null,"header":"Delivery Options","description":"<p class=\"rf-helpdetails-categorysummary\">Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during checkout. </p>\n\n<p class=\"rf-helpdetails-categorysummary\">Once you have placed an order, you can visit <a href=\"https://secure.store.apple.com/ca/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Order Status</a> to get an estimate of the shipment and delivery timing of each item. Items ship as they become available. We are unable to deliver to PO boxes.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Faster Delivery & Pickup Options</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">Learn more about our expedited delivery methods, including two-hour delivery options for eligible items. Visit <a href=\"/ca/shop/shipping-pickup\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: home/shipping_pickup\">Delivery & Pickup</a> for detailed information.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Delivery Timeframes for Engraved and Customised Products</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">Engraved products and Customised Macs add a bit more time to prepare your product. The delivery date is updated dynamically during configuration and will be reflected on your order confirmation email and in <a href=\"https://secure.store.apple.com/ca/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Order Status</a>.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Shipping cost</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the Order Confirmation email and on the <a href=\"https://secure.store.apple.com/ca/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Order Status</a> page.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Notes about delivery</h3>\n<ul class=\"rf-helpdetails-categorysummarylist rf-helpdetails-listbullets\">\n\t<li class=\"rf-helpdetails-categorylistitem\">Payment methods may affect the final shipment date to allow for processing.</li>\n\t<li class=\"rf-helpdetails-categorylistitem\">Apple uses the best carriers in the business to make sure your order gets to you on time. </li>\n\t<li class=\"rf-helpdetails-categorylistitem\">Apple does not deliver to PO box addresses.</li>\n</ul>","id":"cost"},"even":true,"position":1,"first":true,"last":false},{"index":1,"value":{"link":null,"header":"Apple Pickup","description":"<p class=\"rf-helpdetails-categorysummary\">If this is your first time selecting an Apple Store, our product pages will display <b>Pickup: Check availability</b>. Click this link, enter the postal code or the city where you'd like to pick up the item, and click <b>Search Stores</b> to check availability. If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Once you're ready to purchase, select <b>I’ll pick it up</b> at Checkout. If you would like to change the pickup location, select <b>Change location</b>, then <b>Continue</b>. Items marked <b>Available Today</b> will usually be ready for pickup within an hour. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. We’ll send you a pickup email and mobile notification when your order is ready to be picked up. Please wait for this notification before coming to the store. IMPORTANT: The name of the order pickup contact must be the same as the name of the buyer, otherwise you will not be able to pick up your order.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">If you would like someone else to pick up your items, select <b>Someone else will pick up these items</b>. To pick up your items in an Apple Store, you will need to bring the order number and a valid photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid photo ID.</p>","id":"pickup"},"even":false,"position":2,"first":false,"last":false},{"index":2,"value":{"link":null,"header":"What's Next?","description":"<p class=\"rf-helpdetails-categorysummary\">Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Order Acknowledgement</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a <strong class=\"rf-helpdetails-strongtext\">Delivers</strong> date. You can click this to view your order status in <a href=\"https://secure.store.apple.com/ca/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">online Order Status</a>. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact. </p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Shipment Notification</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Apple's online Order Status or enter the tracking number on the carrier's website.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">If you purchase an Apple Store Gift Card, iTunes Gift Card or Apple Music Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Pickup Notification</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">Once your items are available at the Apple Store, we'll send a pickup notification email.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Pickup Reminder</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">We'll send a reminder email if your item is still waiting to be picked up.</p>","id":"whats_next"},"even":true,"position":3,"first":false,"last":false},{"index":3,"value":{"link":null,"header":"Text Notifications","description":"<p class=\"rf-helpdetails-categorysummary\">We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.<p class=\"rf-helpdetails-categorysummary\">\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">What to Expect</h3>\n<p class=\"rf-helpdetails-categorysummary\">Once your order is shipped or available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Changing Text Message Preferences</h3>\n<p class=\"rf-helpdetails-categorysummary\">You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Your privacy is important to Apple. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit <a href=\"http://www.apple.com/ca/privacy\">apple.com/privacy</a>. You can also review our Terms of Use at <a href=\"http://www.apple.com/legal/internet-services/terms/site.html\">apple.com/legal/internet-services/terms/site.html</a>.</p></p></p>","id":"text"},"even":false,"position":4,"first":false,"last":false},{"index":4,"value":{"link":null,"header":"Delivery Date Information","description":"\n\n<div class=\"shipping-update clearfix superlink\" style=\"cursor: pointer;\">\n<h3 class=\"as-helpdetails-categorysummarytitle\">Tracking your order</h3>\n\n<div id=\"deliveryDatesOverlay\"></div>\n\n</div>\n\n\n<p class=\"as-helpdetails-categorysummary\">For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click this <a href=\"https://secure.store.apple.com/ca/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">link</a>.</p>\n<p class=\"as-helpdetails-categorysummary\">On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery. </p>\n\n<h3 class=\"as-helpdetails-categorysummarytitle\">Shipping and delivery estimates</h3>\n<p class=\"as-helpdetails-categorysummary\">\nThe ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.</p>\n<p class=\"as-helpdetails-categorysummary\">\nThe ‘Delivers’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.</p>\n<p class=\"as-helpdetails-categorysummary\">\nAll estimates are based on business days. </p>\n<p class=\"as-helpdetails-categorysummary\"><img src=\"https://store.storeimages.cdn-apple.com/4982/as-images.apple.com/is/totaltime072910?wid=1000&hei=274&fmt=png-alpha&.v=1494569943507\" alt=\"\" width=\"500\" height=\"137\" class=\"as-helpdetails-categoryimage ir\" /></p>","id":"delivery_date"},"even":true,"position":5,"first":false,"last":false},{"index":5,"value":{"link":null,"header":"Signature on Delivery","description":"\n<p class=\"as-helpdetails-categorysummary\">Some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. If you will not be available to sign for your shipment, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.</p>\n\n<p class=\"as-helpdetails-categorysummary\">Our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.</p>\n","id":"signature"},"even":false,"position":6,"first":false,"last":false},{"index":6,"value":{"link":null,"header":"Shipping Restrictions","description":"<h3 class=\"as-helpdetails-categorysummarytitle\">Shopping in Canada</h3>\n<p class=\"as-helpdetails-categorysummary\">The Apple Online Store Canada sells and ships items only within the boundaries of Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada. You may not export any products purchased at the Apple Online Store.</p>\n<p class=\"as-helpdetails-categorysummary\">Also, there are thousands of <a href=\"https://locate.apple.com/ca/en\">Apple Authorized Resellers</a> who may offer additional shipping options and can help you discover the Apple product that's right for you.</p>\n<h3 class=\"as-helpdetails-categorysummarytitle\">Shopping outside Canada</h3>\n<p class=\"as-helpdetails-categorysummary\">There are more than 30 Apple Online Stores in countries or regions around the globe. The Apple Online Store Canada currently ships only within the boundaries of Canada. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Canada, please see our <a href=\"http://www.apple.com/choose-your-country/\">International Store Directory</a> to find out if an Apple Online Store serves your country or region.</p>","id":"restrictions"},"even":true,"position":7,"first":false,"last":false},{"index":7,"value":{"link":null,"header":"Problems With Your Shipment","description":"<h3 class=\"as-helpdetails-categorysummarytitle\">Shipping refunds</h3>\n<p class=\"as-helpdetails-categorysummary\">If you paid for expedited shipping and did not receive your package on time, please call Apple Sales Customer Service at <span class=\"as-helpdetails-nowraptext\">1-800-676-2775</span>. English assistance is available Mon - Sun 6:00 a.m. - 8:00 p.m. Pacific time. French assistance is also available Mon - Fri 6:00 a.m. - 8:00 p.m., and Saturday 7:00 a.m. - 4:00 p.m. Pacific time. Please have your Order Number available.</p>\n<h3 class=\"as-helpdetails-categorysummarytitle\">Incorrect or damaged items</h3>\n<p class=\"as-helpdetails-categorysummary\">If you received the wrong product or it was damaged during shipping, please call Apple Sales Customer Service at <span class=\"as-helpdetails-nowraptext\">1-800-676-2775</span>. English assistance is available Mon - Sun 6:00 a.m. - 8:00 p.m. Pacific time. French assistance is also available Mon - Fri 6:00 a.m. - 8:00 p.m., and Saturday 7:00 a.m. - 4:00 p.m. Pacific time. Please have your Order Number available.</p>","id":"problems"},"even":false,"position":8,"first":false,"last":true}],"size":8}}}; window.pageLevelData.helpTopSection = {"helpDetailsTopSection":"<div><h1 class=\"rf-helpdetails-headertitle\">Shipping & Pickup</h1><p class=\"rf-helpdetails-headerdescription\"><p>You can purchase your items online and pick them up at an Apple Store, or have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order.</p></p></div>"}; window.pageLevelData.eolOverlay = "<div class=\"redirect-notification\">\n <h2 class=\"redirect-notification-header\"><span>Looking for something?</span></h2>\n <div class=\"redirect-notification-body\"><span><p>We thought so. 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Shipping & Pickup - Shopping Help - Apple (CA)