Frequently Asked Questions | Administration and support services

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href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/it-support-for-teaching-spaces/">IT support for teaching spaces</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/">Help Guides</a></li> </ul> </li><li><span class="currentbranch0"><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/">Digital Education Platforms</a></span> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/">Panopto (Lecture recording)</a></li> <li><span class="currentbranch1"><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/">Blackboard Learn (Virtual Learning Environment)</a></span></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/anthology-ally-accessible-content-help/">Anthology Ally (Accessible Content Help)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/">Turnitin (Text matching software)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mentimeter/">Mentimeter (Real-time polling)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/">Microsoft Teams (For Teaching and Learning)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feedback-fruits-peer-assessment/">Feedback Fruits (Peer Assessment)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/webpa/">WebPA (Peer Assessment)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mobius-assessment-mathematics-tool/">Möbius Assessment (Mathematics tool)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/">WISEflow (Online Assessment)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/">Schoolyear Safe Exam Workspace (Secure Exams)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/">Starfish (Welfare and academic support)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/ed-discussion/">ed discussion</a></li> <li><a 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href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/">Digital Education Innovation Services</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/digital-education-innovation-pilot-policy/">Digital Education Innovation Pilot Policy</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/glossary/">Glossary</a></li> </ul> </li><li><a href="/admin-services/ict/self-service/digital-education-services/meet-the-team/">Meet The Team</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/diged_webinar_week/">DigEd Webinar Week 2023</a></li><li><a href="/admin-services/ict/" target="_blank" class="">ICT Homepage</a></li>  </ul> </nav> </div> </div> </div> </div> </header> <main id="page"> <div class="show-no-js"> <div class="container"> <p class="step-1">In this section</p> <nav class="nav-fallback"> <ul class="nav-fallback__parent"> <li> <a class="lwi" href="/admin-services/ict/self-service/digital-education-services/"> Digital Education Services </a> </li> </ul> </nav> </div> </div> <div class="container content-template" id="content"> <nav class="page-area-heading"> <a href="/admin-services/ict/self-service/digital-education-services/">Digital Education Services</a> </nav> <div class="page-heading lg-8 sm-12"> <div class="breadcrumbs"> <ul> <li><a href="/">Imperial Home</a></li> <li><a href="/admin-services/ict/">Information and Communication Technologies</a></li><li><a href="/admin-services/ict/self-service/">Self service</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/">Digital Education Services</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/">Digital Education Platforms</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/">Blackboard Learn (Virtual Learning Environment)</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-ultra-base-navigation/">Blackboard Learn Ultra Base Navigation</a></li><li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-ultra-base-navigation/frequently-asked-questions/">Frequently Asked Questions</a></li> </ul> </div> <h1>Frequently Asked Questions</h1> </div> <div class="row row--space-between flow-opposite top" id=""> <aside class="col lg-3 md-4 sm-12"> </aside> <div class="col lg-8 sm-12" role="main" id="primary-content">  <div class="module flow-m">  <div class="heading"> <h2 class="title sr-only"> Frequently Asked Questions </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1366575" role="tab" id="tab_1366575" aria-controls="tabpanel_1366575" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I'm receiving lots of email notifications now, can I turn them off? </a> </li><li role="presentation"> <a href="#tabpanel_1338498" role="tab" id="tab_1338498" aria-controls="tabpanel_1338498" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I change the colours of UBN? </a> </li><li role="presentation"> <a href="#tabpanel_1338492" role="tab" id="tab_1338492" aria-controls="tabpanel_1338492" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I convert my Original style course to a new Ultra style course? </a> </li><li role="presentation"> <a href="#tabpanel_1338499" role="tab" id="tab_1338499" aria-controls="tabpanel_1338499" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Can I remove items from the UBN left hand menu if I don't want to see them? </a> </li><li role="presentation"> <a href="#tabpanel_1338501" role="tab" id="tab_1338501" aria-controls="tabpanel_1338501" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How do I change from viewing one course to another? </a> </li><li role="presentation"> <a href="#tabpanel_1352674" role="tab" id="tab_1352674" aria-controls="tabpanel_1352674" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How do I update the image that shows on the "Course Card"? </a> </li><li role="presentation"> <a href="#tabpanel_1338495" role="tab" id="tab_1338495" aria-controls="tabpanel_1338495" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I have seen the course list as tiles with pictures, how do I do that? </a> </li><li role="presentation"> <a href="#tabpanel_1338491" role="tab" id="tab_1338491" aria-controls="tabpanel_1338491" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I just sent a course announcement, why can't I see it in the Activity Stream? </a> </li><li role="presentation"> <a href="#tabpanel_1338659" role="tab" id="tab_1338659" aria-controls="tabpanel_1338659" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Where did the useful student support & ICT links from the My Blackboard page go? </a> </li><li role="presentation"> <a href="#tabpanel_1338493" role="tab" id="tab_1338493" aria-controls="tabpanel_1338493" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Where should I look for system announcements from ICT? </a> </li><li role="presentation"> <a href="#tabpanel_1338488" role="tab" id="tab_1338488" aria-controls="tabpanel_1338488" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Why can I no longer change the colour of my course menu? </a> </li><li role="presentation"> <a href="#tabpanel_1339169" role="tab" id="tab_1339169" aria-controls="tabpanel_1339169" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Why do my bookmarks to Blackboard no longer work? </a> </li><li role="presentation"> <a href="#tabpanel_1344499" role="tab" id="tab_1344499" aria-controls="tabpanel_1344499" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Why do the URL's in Blackboard no longer change when I move between course pages? </a> </li><li role="presentation"> <a href="#tabpanel_1340806" role="tab" id="tab_1340806" aria-controls="tabpanel_1340806" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Will the annual "course rollover" process change with UBN? </a> </li><li role="presentation"> <a href="#tabpanel_1337812" role="tab" id="tab_1337812" aria-controls="tabpanel_1337812" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Will there be any changes to my courses? </a> </li> </ul> <section id='tabpanel_1366575' role='tabpanel' aria-labelledby='tab_1366575' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1366575' tabindex='0'> I'm receiving lots of email notifications now, can I turn them off? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>In UBN if your email notification settings are set to "Email me straight away", this can be updated to "Email me once a day".  It is not currently possible to opt out of email notifications entirely, you will still receive announcement emails once a day if you set the options to "Email me once a day" and uncheck all the notification options.</p> <p>To update your notification settings you will need to:</p> <div id="panelGroup_panel-52886227-9_adjust_your_notification_settings" class="item-content"> <ol> <li>Select <strong>Activity Stream </strong>from the left-hand menu.</li> <li>Select <strong>the cog icon </strong>in the top right hand corner of the screen<strong><br /></strong></li> <li>Select the <strong>envelope icon</strong></li> <li>Select your preference for the frequency of email notifications</li> <li>Select and deselect the notifications checkboxes to reflect your preferences</li> <li>Click <strong>Save</strong></li> </ol> <p><strong>NB. </strong>Staff using a "student preview" and saving the activity of the preview user when they exit student preview mode are likely to receive notifications from courses that are intended for students.  The notification settings for your preview user cannot be changed, therefore if you do not want to receive the student notifications you should choose not to save the activity of your preview user when you exit student preview mode. (This action will need to be completed for each Blackboard course you use the preview user with)</p> </div> </div> </section><section id='tabpanel_1338498' role='tabpanel' aria-labelledby='tab_1338498' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1338498' tabindex='0'> Can I change the colours of UBN? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>While the Original Base Navigation allowed customers to customise the colour scheme of the interface, that is no longer possible in UBN and it will always reflect the core Imperial College London branding and colour schemes.</p> </div> </section><section id='tabpanel_1338492' role='tabpanel' aria-labelledby='tab_1338492' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1338492' tabindex='0'> Can I convert my Original style course to a new Ultra style course? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>There will be an activity involving Blackboard, ICT and Faculty Ed-Tech Labs to review Ultra style courses and review the possibility of piloting the new functionality at Imperial.</p> </div> </section><section id='tabpanel_1338499' role='tabpanel' aria-labelledby='tab_1338499' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1338499' tabindex='0'> Can I remove items from the UBN left hand menu if I don't want to see them? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>This is not currently possible with the new Ultra Base Navigation.  While the view is now less cluttered than the legacy Original Base Navigation it is not possible for individual customers to change which items in the left hand menu are visible to them.</p> </div> </section><section id='tabpanel_1338501' role='tabpanel' aria-labelledby='tab_1338501' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1338501' tabindex='0'> How do I change from viewing one course to another? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Clicking the X in the top left hand corner of the screen will close the course you are currently viewing and allow you to select another from the courses list in the Ultra Base Navigation.</p> </div> </section><section id='tabpanel_1352674' role='tabpanel' aria-labelledby='tab_1352674' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1352674' tabindex='0'> How do I update the image that shows on the "Course Card"? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>The "Course Card" image is an automatic crop of your course banner; please see our <a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/course-banners/">help page on Course Banners</a> for instructions on how to update or add a course banner in your Blackboard course.</p> </div> </section><section id='tabpanel_1338495' role='tabpanel' aria-labelledby='tab_1338495' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1338495' tabindex='0'> I have seen the course list as tiles with pictures, how do I do that? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>At the top left of the course list there are two icons, one with three horisontal lines and one that has a "window" icon.  Clicking the window icon will change your view of the course list to the cards with pictures.</p> </div> </section><section id='tabpanel_1338491' role='tabpanel' aria-labelledby='tab_1338491' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1338491' tabindex='0'> I just sent a course announcement, why can't I see it in the Activity Stream? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>The Activity Stream does not instantly update, it polls the system every few minutes looking for new items to add.  It may take a short period of time for the announcement to appear in the Activity Stream.</p> </div> </section><section id='tabpanel_1338659' role='tabpanel' aria-labelledby='tab_1338659' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1338659' tabindex='0'> Where did the useful student support & ICT links from the My Blackboard page go? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>The useful links that used to be part of the "My Blackboard" page can now be found on the "Institution Page".</p> </div> </section><section id='tabpanel_1338493' role='tabpanel' aria-labelledby='tab_1338493' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1338493' tabindex='0'> Where should I look for system announcements from ICT? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>While system announcements used to appear on the "My Blackboard" landing page, they will now appear as part of the "Activity Stream".  Blackboard are currently reviewing the possiblity of also allowing us to surface system announcements on the "Institution Page".</p> </div> </section><section id='tabpanel_1338488' role='tabpanel' aria-labelledby='tab_1338488' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1338488' tabindex='0'> Why can I no longer change the colour of my course menu? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>As part of the move to UBN Blackboard have made the decision to add a greater level of uniformity to the interface to make it easier for students to navigate.  Customisation of the course left hand menu for the choice of links or buttons, text and background colour have now been removed from the interface.</p> </div> </section><section id='tabpanel_1339169' role='tabpanel' aria-labelledby='tab_1339169' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1339169' tabindex='0'> Why do my bookmarks to Blackboard no longer work? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Enabling Ultra Base Navigation (UBN) makes some changes to how the URL's used for Blackboard are generated.  We recommend re-creating any bookmarks to your courses after we have enabled UBN so that you don't experience any display or navigation issues after the upgrade.</p> </div> </section><section id='tabpanel_1344499' role='tabpanel' aria-labelledby='tab_1344499' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1344499' tabindex='0'> Why do the URL's in Blackboard no longer change when I move between course pages? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p><span class="ui-provider byh byi c d e f g h i j k l m n o p q r s t byj byk w x y z ab ac ae af ag ah ai aj ak" dir="ltr">Blackboard have changed this functionality as part of their implementation of Ultra Base Navigation, it is now only possible to link to the landing page for courses.</span></p> </div> </section><section id='tabpanel_1340806' role='tabpanel' aria-labelledby='tab_1340806' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1340806' tabindex='0'> Will the annual "course rollover" process change with UBN? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>No, there will be no changes to the rollover processes as a result of updating to Ultra Base Navigation.  Rollover processes can be completed in the same way as usual as soon as courses for the 23/24 Academic Year have been <a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/courses/">created from Banner</a>.</p> </div> </section><section id='tabpanel_1337812' role='tabpanel' aria-labelledby='tab_1337812' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1337812' tabindex='0'> Will there be any changes to my courses? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Enabling UBN will not cause any major changes to Original style courses.</p> <p>The key differences are:</p> <ul> <li>The left hand menu will now have a consistent colour scheme of a grey background with white text.</li> <li>The Imperial College branded banner that was always on screen with the Original base navigation, will no longer appear across the top of the screen so there will be more room on screen for your course content.</li> <li>To close your course you will no longer have the "My Blackboard" link at the top of the screen, you will have an X in the top left of the screen to close your course and exit back to the Ultra Base Navigation.</li> </ul> </div> </section> </div> </div>  </div> <section class="supplementary-content row"> <div class="supplementary-content__sizer col"></div> </section>  </div> </div> </div> </main> <footer class="footer" role="contentinfo"> <section class="footer__sub"> <header class="sr-only"> <h2 class="sr-only">Contact and Links</h2> </header> <div class="container"> <div class="bordered-section"><div class="row row--space-between row--gap-on-collapse" itemscope itemtype="https://schema.org/Organization"> <div class="col lg-4 sm-12"> <h3 class="step-4"><span itemprop="name">Information and Communication Technologies</span></h3></div> <div class="col lg-7 md-8 sm-12"> <div 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