Standard BioTools Product Care | Powering systems. Accelerating advances.

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#9c9da0; } .serviceplan-table td.center { text-align: center !important; } .serviceplan-table td.lightgray { background: #f5f5f5 !important; text-align: center !important; } .serviceplan-table td.gray { background: #e7e7e7 !important; text-align: center !important; } .serviceplan-table td span.pink { color: #b1007c!important; } .serviceplan-table td span.pink-large { color: #b1007c!important; font-size: 18px; } .serviceplan-table td span.large { font-size: 18px; } </style> <table cellpadding="0" cellspacing="0" class="serviceplan-table" id="cytof-helios" style="width: 100%"> <thead> <tr> <th> </th> <th colspan="2" style="text-align: center;">Warranty Period</th> <th colspan="3" style="text-align: center;">Post-Warranty Period</th> </tr> <tr> <th width="25%"> </th> <th style="text-align: center;" width="15%">Warranty</th> <th style="text-align: center;" width="15%">Power Up</th> <th style="text-align: center;" width="15%">Protect</th> <th style="text-align: center;" width="15%">Performance</th> <th style="text-align: center;" width="15%">Complete</th> </tr> </thead> <tbody> <tr valign="top"> <td>Labor, travel and repair parts</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"><span class="large">✓</span></td> <td class="gray"><span class="large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Technical support</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink">Extended </span></td> <td class="gray"><span class="large">✓</span></td> <td class="gray"><span class="large">✓</span></td> <td class="gray"><span class="pink">Extended</span></td> </tr> <tr valign="top"> <td>Remote diagnostics</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"><span class="large">✓</span></td> <td class="gray"><span class="large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Preventive maintenance</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"><span class="large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Onsite response time</td> <td class="lightgray">Prioritized</td> <td class="lightgray"><span class="pink">2 business days</span></td> <td class="gray">3–5 business days</td> <td class="gray">3 business days</td> <td class="gray"><span class="pink">2 business days</span></td> </tr> <tr valign="top"> <td>Qualified consumable parts kit</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink">Essentials Plus</span></td> <td class="gray"> </td> <td class="gray">Essentials</td> <td class="gray"><span class="pink">Essentials Plus</span></td> </tr> <tr valign="top"> <td>Detector coverage</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray">Limited</td> <td class="gray"><span class="pink">Unlimited</span></td> </tr> <tr valign="top"> <td>Laser coverage</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"><span class="large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr> <td class="darkgray" colspan="6"><span style="margin-left: 10px;">Compliance services</span></td> </tr> <tr valign="top"> <td>Initial IQ/OQ service</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"> </td> </tr> <tr valign="top"> <td>Ongoing OQ service</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr> <td class="darkgray" colspan="6"><span style="margin-left: 10px;">Exclusive discounts </span></td> </tr> <tr valign="top"> <td>Free shipping on qualified consumable parts</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Additional service offerings and qualified consumable parts</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink">Discount Tier 3 </span></td> <td class="gray">Discount Tier 1</td> <td class="gray">Discount Tier 2</td> <td class="gray"><span class="pink">Discount Tier 3 </span></td> </tr> </tbody> </table> <p style="font-size: 12px; line-height: 18px; color: #a9a9a9;"><br /> Please note service plans may vary by region. <a href="/contactus"><strong>Contact</strong></a> your local service or sales representative for more details.</p> <hr /> <p><a class="secondary-btn" href="https://fluidigm.my.salesforce.com/sfc/p/#700000009DAw/a/4u0000019r0O/L4lVfOc1baVESBuuNYzWAWhbycSSNv0.wZh6PXX_WLE" target="_blank">Download flyer</a></p> </div> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="accordion-header-accordion-3-item-2"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-accordion-3-item-2" aria-expanded="true" aria-controls="accordion-collapse-accordion-3-item-2"> <div class="d-flex flex-column "> <div class="font-24 color-grad-blue fw-bold text-uppercase fw-600">Helios™, Hyperion™ Imaging System Service Plans </div> <div class="small-p font-20 fw-500"></div> </div> </button> </h2> <div id="accordion-collapse-accordion-3-item-2" class="accordion-collapse collapse" aria-labelledby="accordion-header-accordion-3-item-2"> <div class="accordion-body"> <div class="row"> <div class="col-12 col-lg-4 mb-3"> <picture data-alt="" data-default-src="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12842__medium-circle/Instrument_HyperionPlus_3QT_Left_1000x1000.png"> <source srcset="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12842__medium-circle/Instrument_HyperionPlus_3QT_Left_1000x1000.png 1x, /FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12842__medium-circle/Instrument_HyperionPlus_3QT_Left_1000x1000@2x.png 2x" type="image/png" /> <img class="img-fluid" alt="" title="" src="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12842__medium-circle/Instrument_HyperionPlus_3QT_Left_1000x1000.png" /> </picture> </div> <div class="col-12 col-lg-8 drop-cap"> <table cellpadding="0" cellspacing="0" class="serviceplan-table" id="hyperion" style="width: 100%"> <thead> <tr> <th> </th> <th colspan="2" style="text-align: center;">Warranty Period</th> <th colspan="4" style="text-align: center;">Post-Warranty Period</th> </tr> <tr> <th width="28%"> </th> <th style="text-align: center;" width="12%">Warranty</th> <th style="text-align: center;" width="12%">Power Up</th> <th style="text-align: center;" width="12%">Protect*</th> <th style="text-align: center;" width="12%">Performance</th> <th style="text-align: center;" width="12%">Performance Plus</th> <th style="text-align: center;" width="12%">Complete</th> </tr> </thead> <tbody> <tr valign="top"> <td>Labor, travel and repair parts</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Technical support</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink">Extended </span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink">Extended</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Remote diagnostics</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Preventive maintenance (PM)</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Onsite response time</td> <td class="lightgray">Prioritized</td> <td class="lightgray"><span class="pink">2 business days</span></td> <td class="gray"><span class="pink">3–5 business days</span></td> <td class="gray"><span class="pink">3 business days</span></td> <td class="gray"><span class="pink">2 business days</span></td> <td class="gray"><span class="pink">2 business days</span></td> </tr> <tr valign="top"> <td>Qualified consumable parts kit</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink">Essentials Plus</span></td> <td class="gray"> </td> <td class="gray"><span class="pink">Essentials</span></td> <td class="gray"><span class="pink">Essentials Plus</span></td> <td class="gray"><span class="pink">Essentials Plus</span></td> </tr> <tr valign="top"> <td>Detector coverage</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"><span class="pink">Limited</span></td> <td class="gray"><span class="pink">Unlimited</span></td> <td class="gray"><span class="pink">Unlimited</span></td> </tr> <tr valign="top"> <td>Laser coverage</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr> <td class="darkgray" colspan="7"><span style="margin-left: 10px;">Compliance services</span></td> </tr> <tr valign="top"> <td>Initial IQ/OQ service</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"> </td> </tr> <tr valign="top"> <td>Ongoing OQ service</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr> <td class="darkgray" colspan="7"><span style="margin-left: 10px;">Exclusive discounts</span></td> </tr> <tr valign="top"> <td>Free shipping on qualified consumable parts</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Additional service offerings and qualified consumable parts</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink">Discount Tier 3 </span></td> <td class="gray"><span class="pink">Discount Tier 1 </span></td> <td class="gray"><span class="pink">Discount Tier 2 </span></td> <td class="gray"><span class="pink">Discount Tier 3 </span></td> <td class="gray"><span class="pink">Discount Tier 3 </span></td> </tr> </tbody> </table> <p style="font-size: 12px; line-height: 18px; color: #a9a9a9;"><br /> * Protect service plan not available for Hyperion Imaging System</p> <p style="font-size: 12px; line-height: 18px; color: #a9a9a9;">Please note service plans may vary by region. <a href="/contactus"><strong>Contact</strong></a> your local service or sales representative for more details.</p> <hr /> <p><a class="secondary-btn" href="https://fluidigm.my.salesforce.com/sfc/p/700000009DAw/a/4u0000019r0T/8YG1zShrXLvBMAfaGqdX5m_VEJmPJUzWYRGLmRga.eQ" target="_blank">Download flyer</a></p> </div> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="accordion-header-accordion-3-item-3"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-accordion-3-item-3" aria-expanded="true" aria-controls="accordion-collapse-accordion-3-item-3"> <div class="d-flex flex-column "> <div class="font-24 color-grad-blue fw-bold text-uppercase fw-600">X9™ High-Throughput Genomics System aND BIOMARK X™ Service Plans</div> <div class="small-p font-20 fw-500"></div> </div> </button> </h2> <div id="accordion-collapse-accordion-3-item-3" class="accordion-collapse collapse" aria-labelledby="accordion-header-accordion-3-item-3"> <div class="accordion-body"> <div class="row"> <div class="col-12 col-lg-4 mb-3"> <picture data-alt="" data-default-src="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12843__medium-circle/Instrument_X9_3QT_Left_1000x1000.png"> <source srcset="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12843__medium-circle/Instrument_X9_3QT_Left_1000x1000.png 1x, /FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12843__medium-circle/Instrument_X9_3QT_Left_1000x1000@2x.png 2x" type="image/png" /> <img class="img-fluid" alt="" title="" src="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12843__medium-circle/Instrument_X9_3QT_Left_1000x1000.png" /> </picture> </div> <div class="col-12 col-lg-8 drop-cap"> <table cellpadding="0" cellspacing="0" class="serviceplan-table" id="biomarkx" style="width: 100%"> <thead> <tr> <th> </th> <th colspan="2" style="text-align: center;">Warranty Period</th> <th colspan="3" style="text-align: center;">Post-Warranty Period*</th> </tr> <tr> <th width="25%"> </th> <th style="text-align: center;" width="15%">Warranty</th> <th style="text-align: center;" width="15%">Power Up</th> <th style="text-align: center;" width="15%">Protect</th> <th style="text-align: center;" width="15%">Performance</th> <th style="text-align: center;" width="15%">Complete</th> </tr> </thead> <tbody> <tr valign="top"> <td>Labor, travel and repair parts</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Technical support</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="pink">Extended </span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink">Extended</span></td> </tr> <tr valign="top"> <td>Preventive maintenance (PM)</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"><span class="pink-large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Onsite response time</td> <td class="lightgray">Prioritized</td> <td class="lightgray"><span class="pink">2 business days</span></td> <td class="gray">3–5 business days</td> <td class="gray">3 business days</td> <td class="gray"><span class="pink">2 business days</span></td> </tr> <tr> <td class="darkgray" colspan="6"><span style="margin-left: 10px;">Compliance services</span></td> </tr> <tr valign="top"> <td>Initial IQ/OQ service</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"> </td> </tr> <tr valign="top"> <td>Ongoing OQ service</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink-large">✓</span></td> <td class="gray"> </td> <td class="gray"> </td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr> <td class="darkgray" colspan="6"><span style="margin-left: 10px;">Exclusive discounts </span></td> </tr> <tr valign="top"> <td>Additional service products</td> <td class="lightgray"> </td> <td class="lightgray"><span class="pink">Discount Tier 3 </span></td> <td class="gray">Discount Tier 1</td> <td class="gray">Discount Tier 2</td> <td class="gray"><span class="pink">Discount Tier 3 </span></td> </tr> </tbody> </table> <p style="font-size: 12px; line-height: 18px; color: #a9a9a9;"><br /> Please note service plans may vary by region. <a href="/contactus"><strong>Contact</strong></a> your local service or sales representative for more details.</p> <hr /> <p><a class="secondary-btn" href="https://www.standardbio.com/download/7626" target="_blank">Download flyer</a></p> </div> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="accordion-header-accordion-3-item-4"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-accordion-3-item-4" aria-expanded="true" aria-controls="accordion-collapse-accordion-3-item-4"> <div class="d-flex flex-column "> <div class="font-24 color-grad-blue fw-bold text-uppercase fw-600">Biomark™, C1™, Juno™ and EP1™ Service Plans</div> <div class="small-p font-20 fw-500"></div> </div> </button> </h2> <div id="accordion-collapse-accordion-3-item-4" class="accordion-collapse collapse" aria-labelledby="accordion-header-accordion-3-item-4"> <div class="accordion-body"> <div class="row"> <div class="col-12 col-lg-4 mb-3"> <picture data-alt="" data-default-src="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12845__medium-circle/Instrument_BiomarkHD_Front_1000x1000.png"> <source srcset="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12845__medium-circle/Instrument_BiomarkHD_Front_1000x1000.png 1x, /FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12845__medium-circle/Instrument_BiomarkHD_Front_1000x1000@2x.png 2x" type="image/png" /> <img class="img-fluid" alt="" title="" src="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12845__medium-circle/Instrument_BiomarkHD_Front_1000x1000.png" /> </picture> </div> <div class="col-12 col-lg-8 drop-cap"> <table cellpadding="0" cellspacing="0" class="serviceplan-table" id="biomark-c1-juno-ep1" style="width: 100%"> <thead> <tr style="color:#ffffff; background-color: #444444;"> <th> </th> <th>Basic</th> <th>Standard</th> <th>Premium</th> <th>Premium Plus</th> </tr> </thead> <tbody> <tr valign="top"> <td>Parts, labor and travel</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Preventive maintenance</td> <td class="lightgray">Not included</td> <td class="lightgray">1 per year</td> <td class="lightgray">1 per year</td> <td class="gray"><span class="pink">2 per year</span></td> </tr> <tr valign="top"> <td>Onsite qualification</td> <td class="lightgray">Not included</td> <td class="lightgray">Not included</td> <td class="lightgray">1 per year</td> <td class="gray"><span class="pink">2 per year</span></td> </tr> <tr valign="top"> <td>Phone and email support</td> <td class="lightgray">Standard</td> <td class="lightgray">Standard</td> <td class="lightgray">Priority</td> <td class="gray"><span class="pink">First priority</span></td> </tr> <tr valign="top"> <td>Software updates</td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="large">✓</span></td> <td class="lightgray"><span class="large">✓</span></td> <td class="gray"><span class="pink-large">✓</span></td> </tr> <tr valign="top"> <td>Onsite response</td> <td class="lightgray">Tier 3</td> <td class="lightgray">Tier 2</td> <td class="lightgray">Tier 1</td> <td class="gray"><span class="pink">Tier 1</span></td> </tr> </tbody> </table> <p style="font-size: 12px; line-height: 18px; color: #a9a9a9;"><br /> Please note service plans may vary by region. <a href="/contactus"><strong>Contact</strong></a> your local service or sales representative for more details.</p> </div> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="accordion-header-accordion-3-item-5"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-accordion-3-item-5" aria-expanded="true" aria-controls="accordion-collapse-accordion-3-item-5"> <div class="d-flex flex-column "> <div class="font-24 color-grad-blue fw-bold text-uppercase fw-600">Access Array™, IFC Controller and FC1™ Cycler Repair Depot Plans</div> <div class="small-p font-20 fw-500"></div> </div> </button> </h2> <div id="accordion-collapse-accordion-3-item-5" class="accordion-collapse collapse" aria-labelledby="accordion-header-accordion-3-item-5"> <div class="accordion-body"> <div class="row"> <div class="col-12 col-lg-4 mb-3"> <picture data-alt="" data-default-src="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12844__medium-circle/Instrument_AccessArray_Front_1000x1000.png"> <source srcset="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12844__medium-circle/Instrument_AccessArray_Front_1000x1000.png 1x, /FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12844__medium-circle/Instrument_AccessArray_Front_1000x1000@2x.png 2x" type="image/png" /> <img class="img-fluid" alt="" title="" src="/FluidigmSite_Assets/Generic-Assets/Images/Product-Images/Instrument-Photos/image-thumb__12844__medium-circle/Instrument_AccessArray_Front_1000x1000.png" /> </picture> </div> <div class="col-12 col-lg-8 drop-cap"> <h3>Premium</h3> <p>Receive an annual onsite certification and calibration of your instrument, as well as additional certifications following any repairs. Plus, you’ll enjoy priority access to loaner equipment, express shipment and full technical support over the phone or via email, with all parts and labor for any repairs included with your plan.</p> <p> </p> <h3>Standard</h3> <p class="accordion__body">Enjoy priority access to loaner equipment, express shipment and full technical support over the phone or via email with our Standard repair center service plan. All parts and labor are included, and you’ll receive the highest level of support and communication as we repair your instrument.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="pimcore_area_container pimcore_area_content "> <div id="-anchor" class="py-5 "> <div class="container"> <div class="row"> <div class="col"> <div class="pimcore_area_wysiwyg pimcore_area_content "> <div id="compliance-services-anchor" class="row area-wysiwyg"> <div class="col"> <h2>Compliance Services</h2> <hr /> <div class="sidebysideContainer"> <div class="Width20"><br /> <img src="/FluidigmSite_Assets/Support/Images/PROService_ProductCare_Compliance.jpg" style="width:100%;" /></div> <div class="Width80 sidebysideRtItem"> <p><strong>Supporting your quality management system </strong><br /> For laboratories, implementing and validating systems on their own can be costly, complicated and time-consuming. Establishing routine qualification services throughout the instrument life cycle supports a quality system and optimizes system performance.</p> <p><strong>Our certified field engineers can help:</strong></p> <ul> <li>Provide audit-quality documentation that instruments are operating according to manufacturer specifications</li> <li>Maintain ongoing instrument compliance requirements with comprehensive service plans</li> <li>Optimize instrument performance and minimize unplanned downtime</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="pimcore_area_accordion pimcore_area_content "> <div id="-anchor" class="accordion-brick"> <div class="container py-5"> <div class="row"> <div class="col"> <div class="accordion accordion-flush accordion-wrapper" id="accordion-wrapper"> <div class="accordion-item"> <h2 class="accordion-header" id="accordion-header-accordion-5-item-6"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-accordion-5-item-6" aria-expanded="true" aria-controls="accordion-collapse-accordion-5-item-6"> <div class="d-flex flex-column "> <div class="font-24 color-grad-blue fw-bold text-uppercase fw-600">Installation qualification and operational qualification (IQ/OQ)</div> <div class="small-p font-20 fw-500"></div> </div> </button> </h2> <div id="accordion-collapse-accordion-5-item-6" class="accordion-collapse collapse" aria-labelledby="accordion-header-accordion-5-item-6"> <div class="accordion-body"> <div class="row"> <div class="col-12 col-lg-4 mb-3"> </div> <div class="col-12 col-lg-8 drop-cap"> <ul> <li>Signed IQ validation report</li> <li>Signed OQ performance verification document</li> <li>Onsite, in-place calibration report</li> <li>Pass/fail performance criteria testing results</li> </ul> </div> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="accordion-header-accordion-5-item-2"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-collapse-accordion-5-item-2" aria-expanded="true" aria-controls="accordion-collapse-accordion-5-item-2"> <div class="d-flex flex-column "> <div class="font-24 color-grad-blue fw-bold text-uppercase fw-600">Operational qualification (IQ/OQ)</div> <div class="small-p font-20 fw-500"></div> </div> </button> </h2> <div id="accordion-collapse-accordion-5-item-2" class="accordion-collapse collapse" aria-labelledby="accordion-header-accordion-5-item-2"> <div class="accordion-body"> <div class="row"> <div class="col-12 col-lg-4 mb-3"> </div> <div class="col-12 col-lg-8 drop-cap"> <ul> <li>Signed OQ performance verification document</li> <li>Onsite, in-place calibration report</li> <li>Pass/fail performance criteria testing results</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="pimcore_area_container pimcore_area_content "> <div id="-anchor" class="py-5 bg-very-light-gray"> <div class="container"> <div class="row"> <div class="col"> <div class="pimcore_area_wysiwyg pimcore_area_content "> <div id="maintenance-repair-anchor" class="row area-wysiwyg"> <div class="col"> <h2>Maintenance and Repair</h2> <hr /> <div class="sidebysideContainer"> <div class="Width20"><br /> <img src="/FluidigmSite_Assets/Support/Images/PROService_ProductCare_Maintenance-Repair.jpg" style="width:100%;" /></div> <div class="Width80 sidebysideRtItem"> <p><strong>Add-on services to meet your needs and budget</strong><br /> No matter which service plan you choose, all Standard BioTools customers may take advantage of our individual product care service offerings, including:</p> <ul> <li>Preventive maintenance and inspections</li> <li>Relocations</li> <li>Time and materials repairs</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="pimcore_area_form-brick pimcore_area_content "> <div id="contact-anchor" class="py-5 bg-white"> <div class="container"> <div class="row"> <div class="col-12">  <h2>Contact us</h2> <hr /> <p>Contact our team of experts to learn more about Standard BioTools PRO Services.</p>  </div> </div> <div class="row"> <div class="col-12"> <div class="iframe-container" style="width: 100%; height: 1400px;"> <iframe class="responsive-iframe" src="https://go.standardbio.com/l/838373/2021-07-20/3y4br?referrer_url=https://www.fluidigm.com/proservices&form_id=5428"></iframe> </div> </div> </div> </div> </div> </div> <div class="pimcore_area_snippets pimcore_area_content "> <div class="container py-5"> <div class="row"> <div class="col-12"> <h1 class="py-0"> </h1> <div> <p><strong>For Research Use Only. 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