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<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" lang="en"> <head> <meta content="IE=edge" http-equiv="X-UA-Compatible"/> <title> Contact Us </title>  <meta charset="utf-8"/> <meta content="width=device-width, initial-scale=1, shrink-to-fit=no" name="viewport"/> <meta content="Academic Affairs" property="cludo:category"/> <meta content="2024-07-08T12:58Z" property="date"/> <link href="https://www.cpp.edu/financial-aid/resources/contact.shtml" rel="canonical"/> <script src="https://cdn.levelaccess.net/accessjs/YW1wX2NwcDExMDM/access.js"></script> <script>// <![CDATA[ (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PSKJRNV'); // ]]></script> <link crossorigin="anonymous" href="https://stackpath.bootstrapcdn.com/bootstrap/4.1.1/css/bootstrap.min.css" integrity="sha384-WskhaSGFgHYWDcbwN70/dfYBj47jz9qbsMId/iRN3ewGhXQFZCSftd1LZCfmhktB" rel="stylesheet"/> <script crossorigin="anonymous" defer="defer" integrity="sha384-FW78RPcSpi13vjx77nPWQIrQbNSLkPBopb0qGzLCxD2x4Kr6FA8V05C/6cpgkKPL" src="https://pro.fontawesome.com/releases/v5.10.1/js/all.js"></script> <link href="https://www.cpp.edu/common/2018/assets/css/cpp-base-styles.css" rel="stylesheet"/> <link href="https://www.cpp.edu/common/2018/assets/css/cpp-extended-styles.css" rel="stylesheet"/> <link href="https://customer.cludo.com/assets/10000600/10000921/cludo-search.min.css" rel="stylesheet" type="text/css"/> </head> <body> <style></style> <div id="consent-box" role="alert" tabindex="0">We use cookies to make your website experience better. To learn about how we keep your information safe, view our <a href="https://www.cpp.edu/privacy.shtml" rel="noopener" target="_blank">Privacy Policy</a>. <div style="text-align: center; margin-top: 15px;"><button class="btn btn-primary" id="accept-btn" type="submit">Accept</button> <button class="btn btn-primary" id="dismiss-btn" type="submit">Dismiss</button></div> </div> <header class="fixed-top" title="Cal Poly Pomona Search"><nav class="navbar navbar-expand transparent cpp-logobar-min" id="cpp-logobar"> <div class="navbar-nav mr-auto"><a class="logo align-middle" href="https://www.cpp.edu/index.shtml" id="cpp-header-logo-link"> <img alt="Cal Poly Pomona with Octagon" id="cpp-logo-octo" src="https://www.cpp.edu/common/2018/assets/img/cpp-octo-web.svg"/> </a> <a class="sr-only" href="#main" id="skip-to-nav">Skip To Main Content</a></div> <script async="" src="https://cse.google.com/cse.js?cx=007035455219528863532:fcaogmpwbtt"></script> <div class="gcse-searchbox-only" 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href="/financial-aid/resources/appeals.shtml"> Appeals </a> <a class="dropdown-item" href="/financial-aid/resources/contact.shtml"> Contact Us </a> <a class="dropdown-item" href="/financial-aid/resources/announcements.shtml"> Announcements </a> <a class="dropdown-item" href="/financial-aid/resources/campus-resources.shtml"> Campus Resources </a> <a class="dropdown-item" href="/financial-aid/resources/fafsa-dream-workshops.shtml"> FAFSA/CA Dream Act Workshops </a> <a class="dropdown-item" href="/financial-aid/resources/financial-aid-policies.shtml"> Financial Aid Policies </a> <a class="dropdown-item" href="/financial-aid/resources/financial-aid-outreach.shtml"> Financial Aid Presentations and Outreach Requests </a> <a class="dropdown-item" href="/financial-aid/resources/financial-wellness.shtml"> Financial Wellness </a> <a class="dropdown-item" href="/financial-aid/resources/faqs.shtml"> Frequently Asked Questions </a> <a class="dropdown-item" href="https://www.cpp.edu/financial-aid/heerf/index.shtml">HEERF Student Aid</a> <a class="dropdown-item" href="/financial-aid/resources/loan-information.shtml"> Loan Information </a> <a class="dropdown-item" href="/financial-aid/resources/net-price-calculator.shtml"> Net Price Calculator </a> <a class="dropdown-item" href="/financial-aid/resources/question-of-the-month.shtml"> Question of the Month </a> <a class="dropdown-item" href="/financial-aid/resources/understanding-aid-program-limits.shtml"> Understanding Aid Program Limits </a> <a class="dropdown-item" href="/financial-aid/resources/understanding-enrollment-requirements.shtml"> Understanding Enrollment Requirements </a> <a class="dropdown-item" href="/financial-aid/resources/understanding-repeat-coursework-and-aid-eligibility.shtml"> Understanding Repeat Coursework and Aid Eligibility </a> <a class="dropdown-item" href="/financial-aid/resources/understanding-return-of-federal-aid.shtml"> Understanding Return of Federal Aid Due to Withdrawals (R2T4) </a> <a class="dropdown-item" href="/financial-aid/resources/understanding-sap.shtml"> Understanding SAP </a> <a class="dropdown-item" href="/financial-aid/resources/understanding-state-university-grant-eligibility.shtml"> Understanding State University Grant Eligibility </a> <a class="dropdown-item" href="/financial-aid/resources/understanding-unit-maximums.shtml"> Understanding Unit Maximums </a> <a class="dropdown-item" href="/financial-aid/resources/understanding-verification.shtml"> Understanding Verification </a> <a class="dropdown-item" href="/financial-aid/resources/aid-offer-notification.shtml"> Understanding Your Aid Offer </a> </div> </li> <li class="nav-item" id="li-9"> <a class="nav-link" href="https://www.cpp.edu/financial-aid/resources/fafsa-simplification/">FAFSA Simplification</a> </li> </ul> </div> </nav> <custom/> </header> <main class="container flex-grow"> <div class="row"> <div class="col-12" id="main"> <h1 class="cpp-h1">Connect with Us</h1> <section class="text-images" id="s0"> <p><span data-contrast="auto">The Office of Financial Aid and Scholarships is open for business to serve you!  We are committed to providing you the service and support you need to excel in your academic endeavors. Check out our  </span><a href="campus-resources.shtml">online resources</a><span data-contrast="auto">  and create your  </span><a href="https://cpp.verifymyfafsa.com"><span data-contrast="none">Financial Aid Forms account</span></a><span data-contrast="auto">  to avoid missing important notifications. Still can’t find what you </span><span data-contrast="auto">need?</span><span data-contrast="auto"> Contact us via one of the methods below. Please be aware we are experiencing unusually high call and email volumes. </span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></p> <p><span data-contrast="auto">Questions about charges to your account, status of refunds, or direct deposit setup should be directed to Student Accounting and Cashiering Services at  </span><a href="mailto:sacs@cpp.edu" rel="noopener" target="_blank"><i><span data-contrast="none">sacs@cpp.edu</span></i></a><i><span data-contrast="auto">. </span></i><span data-contrast="auto">For answers to the most commonly asked questions please see our </span><a href="faqs.shtml">Frequently Asked Questions page.</a><span data-contrast="auto"></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"></span></p> <p><span data-contrast="auto">If you have any feedback regarding the quality of our service, </span><a href="https://forms.office.com/Pages/ResponsePage.aspx?id=HqZLFuw5XU-J_6ofAKUhtALfAHtQJlFIq-EkKDpEQDFUQlc4OFBPVkhSMkMyMzJPUzcwT0xHNFRSUiQlQCN0PWcu" rel="noopener" target="_blank"><span data-contrast="none">let us know</span></a><span data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span><em></em></p> </section> <section aria-labelledby="qa-h2-1" class="mt-4"> <h2 id="qa-h2-1">Connect with us "Real-time"</h2> <div class="accordion" id="accordion-1"> <div class="card"> <div class="card-header" id="heading1"> <h3 class="m-0"> <button aria-controls="collapse1-1" aria-expanded="false" class="btn btn-link" data-target="#collapse1-1" data-toggle="collapse"> Live Chat through our Chatbot </button> </h3> </div> <div aria-labelledby="heading1" class="collapse " data-parent="#accordion-1" id="collapse1-1"> <div class="card-body"> <h3>Standard Live Chat Schedule</h3> <p>Live representatives are available to chat with you during the following days and times if the chatbot is unable to provide you with an answer:</p> <p style="text-align: left;"><span style="font-size: 12pt;"><strong>Monday - Friday: </strong></span></p> <ul> <li style="text-align: left;"><strong>9:00 am - 12:00 pm</strong></li> <li style="text-align: left;"><strong>2:00 pm - 5:00 pm</strong></li> </ul> </div> </div> </div> <div class="card"> <div class="card-header" id="heading2"> <h3 class="m-0"> <button aria-controls="collapse1-2" aria-expanded="false" class="btn btn-link" data-target="#collapse1-2" data-toggle="collapse"> CPP Connect:  Virtual Advising Appointments </button> </h3> </div> <div aria-labelledby="heading2" class="collapse " data-parent="#accordion-1" id="collapse1-2"> <div class="card-body"> <p><span data-contrast="auto">You can schedule an appointment with a Financial Aid & Scholarships staff member through CPP Connect.  <em>Space is limited - appointment slots fill up quickly.</em></span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":200,"335559740":276}"></span></p> <p><em><strong>NOTE for Newly Admitted Students:  CPPConnect is available for scheduling appointments only AFTER you have gone through new student orientation.  In the meantime, please use on of our alternate methods for assistance.</strong></em></p> <h3><span style="font-size: 12pt;"><strong>Monday - Friday:</strong></span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":276}"></span></h3> <ul> <li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="" data-listid="22"><strong>11:00 </strong><span data-contrast="auto"><strong>am - 4:30 pm</strong> (last appointment at 4:00pm)</span><span data-contrast="auto"> </span><span data-contrast="auto"></span><span data-ccp-props="{"134233279":true,"201341983":0,"335559738":120,"335559739":200,"335559740":276}"></span><span data-contrast="auto"></span><span data-contrast="auto"></span><span data-contrast="auto"></span><span data-ccp-props="{"134233279":true,"201341983":0,"335559738":240,"335559739":200,"335559740":276}"></span></li> </ul> <p><a class="btn btn-primary" href="https://cpp.campus.eab.com/"><strong><span style="font-size: 12pt;">Log In to CPP Connect</span></strong></a></p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading3"> <h3 class="m-0"> <button aria-controls="collapse1-3" aria-expanded="false" class="btn btn-link" data-target="#collapse1-3" data-toggle="collapse"> Drop-In Queue </button> </h3> </div> <div aria-labelledby="heading3" class="collapse " data-parent="#accordion-1" id="collapse1-3"> <div class="card-body"> <p><span data-contrast="auto">You can now join </span><span data-contrast="auto">the virtual queue for <strong>Drop-In advising (either in-person or virtual)</strong>.  No appointment needed.  </span><span data-contrast="auto"></span><span data-contrast="auto">Be</span><span data-contrast="auto"> sure to </span><span data-contrast="auto">have your Cal Poly Pomona Bronco ID Number ready.</span><span data-contrast="auto"></span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":200,"335559740":276}"></span><span data-contrast="auto"></span></p> <p><span data-contrast="auto"><span style="font-size: 12pt;"><strong>Drop-In advising schedule:</strong></span></span></p> <ul> <li><span data-contrast="auto"><span style="font-size: 12pt;"><strong>Monday - Thursday: 9</strong></span><strong>:00 am - 4:30 pm</strong></span></li> <li><span data-contrast="auto"><strong>Friday:  10 - 4:30pm</strong></span></li> </ul> <span data-contrast="auto"></span> <p><strong><a class="btn btn-primary" href="https://www.cpp.edu/studentsuccess/bronco-advising-center/ssb-queue.shtml">Join the Finanical Aid and Scholarships Queue!</a></strong></p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading4"> <h3 class="m-0"> <button aria-controls="collapse1-4" aria-expanded="false" class="btn btn-link" data-target="#collapse1-4" data-toggle="collapse"> Phone </button> </h3> </div> <div aria-labelledby="heading4" class="collapse " data-parent="#accordion-1" id="collapse1-4"> <div class="card-body"> <p><span data-contrast="auto">When you call us, have your </span><span data-contrast="auto">Cal Poly Pomona </span><span data-contrast="auto">Bronco ID </span><span data-contrast="auto">N</span><span data-contrast="auto">umber ready to share</span><span data-contrast="auto"> </span><span data-contrast="auto">in order to</span><span data-contrast="auto"> minimize wait times and </span><span data-contrast="auto">so that we can provide you with accurate information that is specific to you</span><span data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":200,"335559740":276}"></span></p> <p style="padding-left: 30px;"><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":200,"335559740":276}"></span><strong>Financial Aid & Scholarships Phone: (909) 869-3700 </strong></p> <h3><span style="font-size: 12pt;"><strong>Monday - Friday</strong></span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":276}"><br/></span></h3> <ul> <li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="" data-listid="22"><span data-contrast="auto">9:00 </span><span data-contrast="auto">am - 5:00</span><span data-contrast="auto"> p</span><span data-contrast="auto">m (last call into the queue at 4:30 pm)</span><span data-contrast="auto"></span><span data-ccp-props="{"134233279":true,"201341983":0,"335559738":120,"335559739":200,"335559740":276}"></span><span data-contrast="auto"></span><span data-contrast="auto"></span></li> </ul> </div> </div> </div> </div> </section> <section aria-labelledby="qa-h2-2" class="mt-4"> <h2 id="qa-h2-2">Correspond With Us</h2> <div class="accordion" id="accordion-2"> <div class="card"> <div class="card-header" id="heading1"> <h3 class="m-0"> <button aria-controls="collapse2-1" aria-expanded="false" class="btn btn-link" data-target="#collapse2-1" data-toggle="collapse"> Email </button> </h3> </div> <div aria-labelledby="heading1" class="collapse " data-parent="#accordion-2" id="collapse2-1"> <div class="card-body"> <p><span data-contrast="auto">When you email us, </span><span data-contrast="auto">please </span><span data-contrast="auto">include your </span><span data-contrast="auto">Full Name and </span><span data-contrast="auto">Bronco ID number in your messages</span><span data-contrast="auto"> </span><span data-contrast="auto">so that we can provide</span><span data-contrast="auto"> you with accurate information </span><span data-contrast="auto">that is specific to you</span><span data-contrast="auto">.  When possible, please use your official @cpp.edu email address.</span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":200,"335559740":276}"> </span></p> <ul> <li><strong>Financial Aid Questions: </strong><a href="mailto:finaid@cpp.edu" rel="noopener" target="_blank">finaid@cpp.edu</a> <br/><br/></li> <li><strong>Scholarship</strong><strong>-</strong><strong>specific Questions: </strong><a href="mailto:scholarships@cpp.edu" rel="noopener" target="_blank">scholarships@cpp.edu</a><strong> </strong> </li> </ul> <p><span data-contrast="auto"></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"></span><span data-contrast="auto">Our team</span><span data-contrast="auto"> will respond to your inquiry within 2 t</span><span data-contrast="auto">o </span><span data-contrast="auto">3 business days. We appreciate your patience during this time.</span></p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading2"> <h3 class="m-0"> <button aria-controls="collapse2-2" aria-expanded="false" class="btn btn-link" data-target="#collapse2-2" data-toggle="collapse"> Mailing Address </button> </h3> </div> <div aria-labelledby="heading2" class="collapse " data-parent="#accordion-2" id="collapse2-2"> <div class="card-body"> <h3><strong><span data-contrast="auto" style="font-size: 14pt;">Our mailing address</span></strong><span data-ccp-props="{"201341983":0,"335559738":120,"335559739":120,"335559740":276}"><br/></span></h3> <p style="padding-left: 30px;">California State Polytechnic University, Pomona<strong><span data-contrast="auto"><br/></span></strong><strong><span data-contrast="auto">Office of Financial Aid & Scholarships</span></strong><span> <br/></span><span data-contrast="auto">3801 W. Temple Ave.</span><span> <br/></span><span data-contrast="auto">Pomona, CA 91768</span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":276}"> </span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":276}"></span></p> <h3><span style="font-size: 14pt;"><strong>Sending a Scholarship Check?</strong> </span></h3> <p><span data-contrast="auto">In order to</span><span data-contrast="auto"> have your outside scholarship funding applied to your student account, make sure that </span><span data-contrast="auto">the donor / agency </span><span data-contrast="auto">sends the funding to the correct office. </span><span data-contrast="auto"> </span><span data-contrast="auto">All scholarship checks should be sent to:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":276}"> </span></p> <p style="padding-left: 30px;"><span data-contrast="auto">California State </span><span data-contrast="auto">Polytechnic University, Pomona<br/></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"></span><strong><span data-contrast="auto">Student </span></strong><strong><span data-contrast="auto">Accounting & Cashiering </span></strong><strong><span data-contrast="auto">Services<br/></span></strong><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"></span><span data-contrast="auto">3801 W. Temple Avenue<br/></span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"></span><span data-contrast="auto">Pomona, CA  91768</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></p> <p><span data-contrast="auto"></span><span data-contrast="auto">Make sure to have your donor </span><span data-contrast="auto">/ agency </span><span data-contrast="auto">make the checks payable to </span><strong><span data-contrast="auto">California State </span></strong><strong><span data-contrast="auto">Polytechnic University, Pomona</span></strong><span data-contrast="auto">, and include your name and Cal Poly Pomona </span><span data-contrast="auto">Bronco ID Number </span><span data-contrast="auto">on the check's memo line. The donor should also note the term for which you or they would like the funds applied (Fall, Spring, or Fall/Spring) and any enrollment requirements (full-time, half-time).</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":276}"> </span></p> </div> </div> </div> </div> </section> <script src="https://ai.ocelotbot.com/embed/standard/7b54fd2d-1135-40d3-9b64-110becef5e33" type="text/javascript"></script> </div> </div> </main> <div lang="en"> <footer class="container-fluid" id="main-footer"> <div class="row"> <div class="col-lg col-md col-sm-6 address text-left"><img alt="cal poly pomona" class="footer-logo" src="https://www.cpp.edu/common/2018/assets/img/cpp-white.png"/> <p>3801 West Temple Avenue, Pomona, CA 91768</p> <div class="copyright"> <p class="copyright-text">©2024 California State Polytechnic University, Pomona</p> <p class="copyright-text">All Rights Reserved</p> </div> </div> <div class="col-lg col-md-7 col-sm-6 footer-links"><a href="https://www.cpp.edu/aboutcpp/index.shtml" title="Cpp About">About Cal Poly Pomona</a> <a aria-label="Cpp Feedback" href="https://www.cpp.edu/website-feedback.shtml" title="Cpp Feedback">Feedback</a> <a aria-label="Cpp Privacy" href="https://www.cpp.edu/privacy.shtml" title="footer - Privacy">Privacy</a> <a href="https://www.cpp.edu/accessibility.shtml">Accessibility</a> <a href="https://www.cpp.edu/file-viewers.shtml">Document Readers</a></div> </div> <div class="row" id="csu-footer"><a href="https://www2.calstate.edu" title="California state university"> <img alt="california state university" src="https://www.cpp.edu/common/2018/assets/img/csu-wordmark-horizontal.png"/> </a></div> <script src="https://code.jquery.com/jquery-3.2.1.min.js" integrity="sha256-hwg4gsxgFZhOsEEamdOYGBf13FyQuiTwlAQgxVSNgt4=" crossorigin="anonymous"></script><script src="https://cdnjs.cloudflare.com/ajax/libs/popper.js/1.12.9/umd/popper.min.js" integrity="sha384-ApNbgh9B+Y1QKtv3Rn7W3mgPxhU9K/ScQsAP7hUibX39j7fakFPskvXusvfa0b4Q" crossorigin="anonymous"></script><script src="https://maxcdn.bootstrapcdn.com/bootstrap/4.0.0/js/bootstrap.min.js" integrity="sha384-JZR6Spejh4U02d8jOt6vLEHfe/JQGiRRSQQxSfFWpi1MquVdAyjUar5+76PVCmYl" crossorigin="anonymous"></script><script src="https://www.cpp.edu/common/2018/assets/js/cpp.js" ></script><script src="https://www.cpp.edu/common/2018/assets/js/tabs.js" ></script> </footer> </div> </body> </html>

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