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.MuiGrid-align-items-xs-baseline { align-items: baseline; } .MuiGrid-align-content-xs-center { align-content: center; } .MuiGrid-align-content-xs-flex-start { align-content: flex-start; } .MuiGrid-align-content-xs-flex-end { align-content: flex-end; } .MuiGrid-align-content-xs-space-between { align-content: space-between; } .MuiGrid-align-content-xs-space-around { align-content: space-around; } .MuiGrid-justify-content-xs-center { justify-content: center; } .MuiGrid-justify-content-xs-flex-end { justify-content: flex-end; } .MuiGrid-justify-content-xs-space-between { justify-content: space-between; } .MuiGrid-justify-content-xs-space-around { justify-content: space-around; } .MuiGrid-justify-content-xs-space-evenly { justify-content: space-evenly; } .MuiGrid-spacing-xs-0 { width: calc(100% + 0rem); margin: -0rem; } .MuiGrid-spacing-xs-0 > .MuiGrid-item { padding: 0rem; } .MuiGrid-spacing-xs-1 { width: calc(100% + 0.5rem); margin: -0.25rem; } .MuiGrid-spacing-xs-1 > .MuiGrid-item { padding: 0.25rem; } .MuiGrid-spacing-xs-2 { width: calc(100% + 1rem); margin: -0.5rem; } .MuiGrid-spacing-xs-2 > .MuiGrid-item { padding: 0.5rem; } .MuiGrid-spacing-xs-3 { width: calc(100% + 1.5rem); margin: -0.75rem; } .MuiGrid-spacing-xs-3 > .MuiGrid-item { padding: 0.75rem; } .MuiGrid-spacing-xs-4 { width: calc(100% + 2rem); margin: -1rem; } .MuiGrid-spacing-xs-4 > .MuiGrid-item { padding: 1rem; } .MuiGrid-spacing-xs-5 { width: calc(100% + 2.5rem); margin: -1.25rem; } .MuiGrid-spacing-xs-5 > .MuiGrid-item { padding: 1.25rem; } .MuiGrid-spacing-xs-6 { width: calc(100% + 3rem); margin: -1.5rem; } .MuiGrid-spacing-xs-6 > .MuiGrid-item { padding: 1.5rem; } .MuiGrid-spacing-xs-7 { width: calc(100% + 3.5rem); margin: -1.75rem; } .MuiGrid-spacing-xs-7 > .MuiGrid-item { padding: 1.75rem; } .MuiGrid-spacing-xs-8 { width: calc(100% + 4rem); margin: -2rem; } .MuiGrid-spacing-xs-8 > .MuiGrid-item { padding: 2rem; } .MuiGrid-spacing-xs-9 { width: calc(100% + 4.5rem); margin: -2.25rem; } .MuiGrid-spacing-xs-9 > .MuiGrid-item { padding: 2.25rem; } .MuiGrid-spacing-xs-10 { width: calc(100% + 5rem); margin: -2.5rem; } .MuiGrid-spacing-xs-10 > .MuiGrid-item { padding: 2.5rem; } .MuiGrid-grid-xs-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xs-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xs-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xs-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xs-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xs-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xs-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xs-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xs-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xs-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xs-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xs-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xs-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xs-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } @media (min-width:600px) { .MuiGrid-grid-sm-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-sm-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-sm-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-sm-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-sm-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-sm-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-sm-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-sm-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-sm-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-sm-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-sm-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-sm-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-sm-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-sm-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:960px) { .MuiGrid-grid-md-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-md-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-md-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-md-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-md-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-md-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-md-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-md-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-md-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-md-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-md-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-md-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-md-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-md-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1280px) { .MuiGrid-grid-lg-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-lg-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-lg-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-lg-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-lg-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-lg-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-lg-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-lg-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-lg-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-lg-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-lg-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-lg-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-lg-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-lg-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1920px) { .MuiGrid-grid-xl-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xl-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xl-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xl-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xl-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xl-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xl-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xl-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xl-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xl-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xl-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xl-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xl-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xl-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } .jss2 { color: #fff; z-index: 1300; position: relative; padding-top: 1.5rem; padding-bottom: 1.5rem; background-color: #0d224c; } @media (max-width:599.95px) { .jss3 { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss3 { flex-shrink: 0; } } @media (max-width:599.95px) { .jss4 { margin-top: 1.5rem; flex-shrink: 0; } } @media (min-width:600px) { .jss5 { display: flex; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss6 { margin-right: 1.5rem; } } @media (max-width:599.95px) { .jss7 { margin-top: 1.5rem; flex-shrink: 0; margin-right: 1rem; } } @media (min-width:600px) { .jss7 { margin-right: 1.5rem; } } .jss8 { margin-top: 1rem; } .jss1 { clip: rect(0 0 0 0); color: #000; width: 1px; height: 1px; display: block; overflow: hidden; position: absolute; clip-path: inset(50%); padding-top: 0.5rem; white-space: nowrap; padding-bottom: 0.5rem; text-decoration: unset; background-color: #fd6; } .jss1:focus { clip: unset; width: unset; height: unset; outline: .25rem solid transparent; overflow: unset; position: unset; clip-path: unset; white-space: unset; } .jss35 > * { box-sizing: border-box; font-family: Roboto; } .jss36 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss37 { padding-top: 2.5rem; padding-bottom: 2.5rem; } .jss38 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss39 { color: #fff; } .jss40 { background-color: #4c4c4c; } .jss41 { background-color: #404040; } .jss42 { background-color: #333; } .jss43 { display: inline; } .jss44:link { color: #fff; text-decoration: none; } .jss44:visited { color: #fff; } .jss44:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss44:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss44:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss44:active { color: #fff; } .jss44:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss45 { margin: 0; display: inline; padding: 0; list-style: none; } .jss46 { display: inline-block; font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss46 b { font-weight: bolder; } .jss46 strong { font-weight: bolder; } .jss46:not(:last-child) { margin-right: 1rem; } .jss47::before { content: ">"; margin-right: 1rem; } .jss48 { width: calc(100% + 1.5rem); margin-left: -0.75rem; margin-right: -0.75rem; } .jss48 .MuiGrid-item { padding-left: 0.75rem; padding-right: 0.75rem; } @media (max-width:959.95px) { .jss48 { width: calc(100% + 1rem); margin-left: -0.5rem; margin-right: -0.5rem; } .jss48 .MuiGrid-item { padding-left: 0.5rem; padding-right: 0.5rem; } } .jss49 { padding-top: 0; padding-bottom: 0; } .jss50 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss50 b { font-weight: bolder; } .jss50 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss50 { border-top: .0625rem solid #707070; padding-top: 1.5rem; } } .jss51 { list-style: none; margin-top: 1.5rem; padding-left: 0; margin-bottom: 0; } @media (max-width:599.95px) { .jss52 { margin-top: 3rem; } } .jss53 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 500; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } @media (min-width:960px) { .jss53 { font-size: 1.25rem; line-height: 2rem; } } .jss53 b { font-weight: bolder; } .jss53 strong { font-weight: bolder; } .jss54 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss54 b { font-weight: bolder; } .jss54 strong { font-weight: bolder; } .jss54:not(:first-child) { margin-top: 1rem; } .jss55 { margin-right: 0.5rem; } .jss56 { display: flex; flex-wrap: wrap; list-style: none; margin-top: 0; padding-left: 0; margin-bottom: 0; } .jss57 { margin-bottom: 0; } @media (max-width:599.95px) { .jss57 { margin-bottom: 1.5rem; } } .jss58 { font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss58 b { font-weight: bolder; } .jss58 strong { font-weight: bolder; } .jss58:not(:last-child) { margin-right: 1.5rem; } .jss59 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss59 b { font-weight: bolder; } .jss59 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss59 { border-top: .0625rem solid #707070; } } .jss60:link { color: #fff; text-decoration: underline; } .jss60:visited { color: #d9d9d9; } .jss60:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss60:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss60:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss60:active { color: #fff; } .jss60:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss9 { z-index: 1100; position: relative; } .jss10 { color: #666; background-color: #fff; } @media (min-width:600px) { .jss10 { padding-top: 0.5rem; padding-bottom: 0.5rem; } } @media (max-width:599.95px) { .jss11::before { content: ''; display: table; } .jss11::after { clear: both; content: ''; display: table; } } @media (min-width:600px) { .jss11 { display: flex; justify-content: space-between; } } @media (max-width:599.95px) { .jss12 { float: left; } } .jss13 { display: flex; } .jss14 { line-height: 0; } .jss15 { margin-left: 16px; } @media (max-width:599.95px) { .jss15 { margin-top: 1rem; } } @media (min-width:600px) { .jss15 { margin-top: .625rem; } } @media (max-width:599.95px) { .jss16 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss16 b { font-weight: bolder; } .jss16 strong { font-weight: bolder; } } @media (min-width:600px) { .jss16 { font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss16 b { font-weight: bolder; } .jss16 strong { font-weight: bolder; } } .jss17 { margin-right: 3px; } @media (max-width:599.95px) { .jss18 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } } @media (min-width:600px) { .jss18 { font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; margin-left: 3px; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss18 b { font-weight: bolder; } .jss18 strong { font-weight: bolder; } } .jss19 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } .jss20:link { color: #666; text-decoration: unset; } .jss20:visited { color: #666; } .jss20:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss20:focus:not(:focus-visible) { outline: .25rem solid transparent; box-shadow: unset; text-decoration: underline; background-color: unset; } .jss20:hover { color: #004777; text-decoration: underline; } .jss20:active { color: #000; text-decoration: underline; } @media (hover: none) { .jss20:hover { color: #666; } } @media (max-width:599.95px) { .jss21 { width: 2.5rem; height: 2.5rem; } } @media (min-width:600px) { .jss21 { width: 3.25rem; height: 3.25rem; } } .jss22 { display: inline-block; } @media (max-width:599.95px) { .jss22 { margin-top: 0.5rem; margin-bottom: 0.5rem; } } .jss22:focus { outline: .25rem solid #fd6; } .jss22:focus:not(:focus-visible) { outline: none; } .jss22:hover { opacity: 0.7; } .jss22:active { opacity: 1; } @media (hover: none) { .jss22:hover { opacity: 1; } } .jss23 { margin-left: 8px; } @media (max-width:599.95px) { .jss23 { float: right; margin-top: .625rem; margin-bottom: 0.5rem; } } .jss26 { display: flex; position: relative; align-items: center; margin-left: auto; } @media (max-width: 757px) { .jss26 { top: 100%; right: 0; display: none; padding: 1.8rem; position: absolute; border-top: 1px solid #ccc; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } } @media (max-width: 400px) { .jss26 { left: 0; } } @media (max-width: 757px) { .jss26.visible { display: block; } } .jss27 { color: #666; display: block; font-size: 18px; text-decoration: unset; } .jss27:hover { color: #004777; text-decoration: underline; } .jss27:focus { color: #000; outline: transparent solid 0.25rem; box-shadow: rgb(255 221 102) 0px 0.25rem 0px 0px, rgb(255 221 102) 0px -0.25rem 0px 0px; text-decoration: none; background-color: rgb(255, 221, 102); } .jss28 { top: 100%; right: 0; width: 600px; display: none; padding: 20px 30px; position: absolute; border-top: 2px solid #00557f; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); text-align: center; -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } @media (max-width: 757px) { .jss28 { display: none; } } .jss29 { top: 50%; color: #2c3841; right: 1.8rem; width: 32px; border: none; bottom: 0; cursor: pointer; height: 32px; display: flex; position: absolute; transform: translateY(-50%); align-items: center; justify-content: center; background-color: transparent; } @media (min-width: 757px) { .jss29 { right: 10px; } } .jss29:hover { opacity: 0.5; } .jss29:focus { outline: .25rem solid #fd6; background-color: #fff; } @media (max-width: 757px) { .jss30 { width: 100%; } } @media (min-width: 757px) { .jss30:focus-within #predictive-results.visible { display: block; } } @media (min-width: 757px) { .jss31 { padding: 10px 10px; position: relative; margin-right: -10px; } .jss31.has-search-term:focus-within { box-shadow: 0 0 2px rgb(0 0 0 / 20%); -moz-box-shadow: 0 0 2px rgba(0,0,0,0.2); background-image: linear-gradient(to bottom,#e4e9ec 0%,#fff 100%); -webkit-box-shadow: 0 0 2px rgb(0 0 0 / 20%); } } .jss32 { width: 210px; border: 2px solid #E4E9EC; display: block; padding: 5px 32px 4px 9px; min-height: 31px; background-color: #fff; } .jss32:focus { outline: .25rem solid #fd6; background-color: #fff; } .jss32::-webkit-search-cancel-button, .jss32::-webkit-search-decoration, .jss32 -webkit-search-results-button, .jss32 -webkit-search-results-decoration { display: none; } .jss32::-ms-clear { width: 0; height: 0; display: none; } .jss32::-ms-reveal { width: 0; height: 0; display: none; } .jss32:-webkit-autofill, .jss32:-webkit-autofill:hover, .jss32:-webkit-autofill:active, .jss32:-webkit-autofill:focus { -webkit-box-shadow: 0 0 0px 1000px #fff inset; } @media (max-width: 757px) { .jss32 { width: 100%; } } .jss33 span { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } .jss24 { display: none; align-items: center; margin-left: auto; justify-content: center; } @media (max-width: 757px) { .jss24 { 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0c30.9 0 56 25.1 56 56s-25.1 56-56 56l-16 0 0 32c0 8.8-7.2 16-16 16s-16-7.2-16-16l0-48 0-80c0-8.8 7.2-16 16-16zm32 80c13.3 0 24-10.7 24-24s-10.7-24-24-24l-16 0 0 48 16 0zm96-80l32 0c26.5 0 48 21.5 48 48l0 64c0 26.5-21.5 48-48 48l-32 0c-8.8 0-16-7.2-16-16l0-128c0-8.8 7.2-16 16-16zm32 128c8.8 0 16-7.2 16-16l0-64c0-8.8-7.2-16-16-16l-16 0 0 96 16 0zm80-112c0-8.8 7.2-16 16-16l48 0c8.8 0 16 7.2 16 16s-7.2 16-16 16l-32 0 0 32 32 0c8.8 0 16 7.2 16 16s-7.2 16-16 16l-32 0 0 48c0 8.8-7.2 16-16 16s-16-7.2-16-16l0-64 0-64z"></path></svg></span><span>Download the buyer's guide (pdf)</span></a></li></ul></div></div></div></div></header><div class=" clearfix pt-10 pb-10 bg-jiscWhite " data-testid="content-area"><div class="box-border max-w-screen-md px-4 mx-auto md:px-6"><div class="box-border flex w-[calc(100%+1rem)] -mx-2"><div class="box-border hidden px-2 sm:block sm:w-1/12" data-testid="replace-material-ui-hidden--1/12@sm"></div><div class="box-border px-2 sm:w-10/12"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mb-6 |"><h2 id="save-money-and-time-pr5gz" data-block-key="pr5gz">Save money and time</h2><ul><li data-block-key="ah4h2"><strong>Save valuable resources</strong> and allow IT staff to dedicate more time to core business activities</li><li data-block-key="1c5vd"><strong>Reduce spending on power</strong>, cooling and maintenance, contributing to your environmental strategy</li><li data-block-key="272ro">Put valuable <strong>real estate to more profitable core uses</strong>, such as teaching and research</li><li data-block-key="f6sa9">We’ve <strong>negotiated pricing</strong> and discounts with the data centre providers on behalf of the sector</li></ul><p data-block-key="3hplg">If you don’t know what you’re spending on your existing data centre, our <a href="/web/20240314160634/https://www.jisc.ac.uk/financial-x-ray/">financial X-ray service</a> helps you find the true cost, so you can work out what you might save.</p><h2 id="work-more-flexibly-ff3ld" data-block-key="ff3ld">Work more flexibly</h2><p data-block-key="92jkm">Our flexible data centre services allow you to grow your rack footprint quickly and easily, depending on need.</p><h3 data-block-key="9ckiq">Data-intensive research</h3><p data-block-key="6krhh">The data centres can host racks running high-performance computers alongside conventional servers. They are directly connected to the world-class <a href="/web/20240314160634/https://www.jisc.ac.uk/janet/">Janet Network</a>, allowing you to take advantage of high-speed, high-capacity networking</p><h3 data-block-key="65vdt">Collaboration</h3><p data-block-key="215u5">You can ring-fence facilities for specific purposes - perfect if you need a neutral space to host a collaboration or research project. This is useful if your kit is so power-hungry that your existing campus data centre can’t support it</p><h3 data-block-key="fv72j">Extra services</h3><p data-block-key="caekg">There’s no need to travel there to perform tasks such as rebooting servers or changing tape libraries, with the ‘smart hands’ service (chargeable separately) on-site experts can do this for you</p></div><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 mb-6 |"><h2 id="about-the-services-pr5gz" data-block-key="pr5gz">About the services</h2><p data-block-key="ce10p">We offer <strong>two distinct but complementary data centre services</strong> to eligible members and customers. You can purchase from either service or both.</p><h3 data-block-key="a776b">Shared data centre service</h3><p data-block-key="1048k">Two off-site facilities are available under the shared data centre framework, hosted by:</p><ul><li data-block-key="1uvbl"><a href="http://web.archive.org/web/20240314160634/http://virtusdatacentres.com/">Virtus</a>, from its London4 facility in Slough</li><li data-block-key="b01sf"><a href="http://web.archive.org/web/20240314160634/https://aql.com/">aql</a>, from its DC5 facility in Leeds</li></ul><p data-block-key="1kmfb">We’ve chosen Virtus and aql because they can meet your needs as a research and education organisation.</p><p data-block-key="f0tfc">Both have data halls dedicated to Jisc members, so whether you’re collaborating on data-intensive projects that require high performance computing and/or running everyday business systems, we can support your requirements.</p><p data-block-key="7eol9">Sustainability is important to both providers. Find out about <a href="http://web.archive.org/web/20240314160634/https://virtusdatacentres.com/why-virtus/green">Virtus sustainability</a> and <a href="http://web.archive.org/web/20240314160634/https://aql.com/about/our-green-credentials/">aql green credentials</a>.</p></div><section class="mt-10 mb-10 border-t-jiscAlto border-t-[.0625rem] border-r-0 border-b-0 border-l-0 border-solid" data-testid="expandable-group"><details style="background-color:#fff" class=" border-t-0 font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid print:border-b-0" data-testid="expandable-block-2-expandable-1"><summary class=" font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack underline list-none cursor-pointer expandable-summary " data-testid="expandable-block-2-expandable-1-summary"><h4 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-2-expandable-1-heading-element"><span class="grow" data-testid="expandable-block-2-expandable-1-heading-content">Service specification for shared data centre</span><span class="ml-2 shrink-0 sm:ml-4 print:hidden" data-testid="expandable-block-2-expandable-1-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h4></summary><div class="[&>p]:bg-jiscWhite] px-4 mt-2 mb-6" data-testid="expandable-block-2-expandable-1-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><h5 data-block-key="5d7dd">Service summary</h5><p data-block-key="a155b">You can see a full service summary in our <a href="http://web.archive.org/web/20240314160634/https://repository.jisc.ac.uk/6846/1/Shared_data_centres_spec_sheet.pdf">shared data centres specification (pdf)</a>.</p><h5 data-block-key="24qh6">Pricing</h5><p data-block-key="amc86">Under each framework, members will benefit from market-leading pricing. Full details can be provided on application, so please <a href="/web/20240314160634/https://www.jisc.ac.uk/contact/your-relationship-manager/">contact your relationship manager</a>.</p><h5 data-block-key="8rci2">Flexible core hosting services</h5><p data-block-key="a895t">In both facilities, four rack power categories are provided: 4kW, 10kW, 20kW and 30kW. Each facility provides the flexibility to scale up or down according to your needs.</p><ul><li data-block-key="92bkb">Power burst capability – Within certain bounds, the committed power rate may be decreased. For each rack rating, a customer can designate a lower committed power rate and can, with notice, burst to the designated rack rating</li><li data-block-key="1bnc2">Rack rating upgrade – Within certain bounds, the designated rack rating can be changed</li></ul><p data-block-key="85qj6">Rack installations can also be ring-fenced for specific purposes or subject areas, enabling IT clustering and supporting collaborative working with partners.</p><h5 data-block-key="3huat">Connectivity</h5><p data-block-key="3a2m7">Both data centres are directly connected to the core of the Janet Network offering high-capacity, high availability connectivity.</p><h5 data-block-key="76thq">Availability</h5><p data-block-key="3iabe">All racks are provided to meet the Tier III uptime classification or equivalent.</p><h5 data-block-key="4ah02">Additional services</h5><p data-block-key="568l0">A range of services such as “smart hands”, cabling services and rack caging are also available.</p></div></div></details><div class="hidden print:block border-t-0 font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid "><div class="[&>p]:bg-jiscWhite] px-4 mt-2 mb-6" data-testid="expandable-block-2-expandable-1-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><h5 data-block-key="5d7dd">Service summary</h5><p data-block-key="a155b">You can see a full service summary in our <a href="http://web.archive.org/web/20240314160634/https://repository.jisc.ac.uk/6846/1/Shared_data_centres_spec_sheet.pdf">shared data centres specification (pdf)</a>.</p><h5 data-block-key="24qh6">Pricing</h5><p data-block-key="amc86">Under each framework, members will benefit from market-leading pricing. Full details can be provided on application, so please <a href="/web/20240314160634/https://www.jisc.ac.uk/contact/your-relationship-manager/">contact your relationship manager</a>.</p><h5 data-block-key="8rci2">Flexible core hosting services</h5><p data-block-key="a895t">In both facilities, four rack power categories are provided: 4kW, 10kW, 20kW and 30kW. Each facility provides the flexibility to scale up or down according to your needs.</p><ul><li data-block-key="92bkb">Power burst capability – Within certain bounds, the committed power rate may be decreased. For each rack rating, a customer can designate a lower committed power rate and can, with notice, burst to the designated rack rating</li><li data-block-key="1bnc2">Rack rating upgrade – Within certain bounds, the designated rack rating can be changed</li></ul><p data-block-key="85qj6">Rack installations can also be ring-fenced for specific purposes or subject areas, enabling IT clustering and supporting collaborative working with partners.</p><h5 data-block-key="3huat">Connectivity</h5><p data-block-key="3a2m7">Both data centres are directly connected to the core of the Janet Network offering high-capacity, high availability connectivity.</p><h5 data-block-key="76thq">Availability</h5><p data-block-key="3iabe">All racks are provided to meet the Tier III uptime classification or equivalent.</p><h5 data-block-key="4ah02">Additional services</h5><p data-block-key="568l0">A range of services such as “smart hands”, cabling services and rack caging are also available.</p></div></div></div><details style="background-color:#fff" class=" border-t-0 font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid print:border-b-0" data-testid="expandable-block-2-expandable-2"><summary class=" font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack underline list-none cursor-pointer expandable-summary " data-testid="expandable-block-2-expandable-2-summary"><h4 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-2-expandable-2-heading-element"><span class="grow" data-testid="expandable-block-2-expandable-2-heading-content">Service level description for shared data centre</span><span class="ml-2 shrink-0 sm:ml-4 print:hidden" data-testid="expandable-block-2-expandable-2-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h4></summary><div class="[&>p]:bg-jiscWhite] px-4 mt-2 mb-6" data-testid="expandable-block-2-expandable-2-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="zxsqm">Our shared data centre frameworks are single supplier framework agreements for the detailed design, supply, installation, configuration, commissioning and maintenance of co-location space within data halls dedicated to the research and education community. The data centres are owned, operated, and maintained by our technical partners; aql (north) and VIRTUS (south).</p><p data-block-key="70csa">The shared data centres frameworks are designed to support the needs of the research and education community and cater for enterprise systems co-location, and high-performance computing platforms, along with high bandwidth requirements utilising the Janet network. The data centres are directly connected to the core of the Janet network with multiple 100Gb connections.</p><h5 data-block-key="7opfg">Charges</h5><p data-block-key="f7u49">Charges are contained within the framework agreement. Charges will vary depending on the technical solution required. Additionally, networking charges will apply to access the shared data centres. These charges are based on requirements.</p><h5 data-block-key="1mq7h">Customer responsibilities</h5><p data-block-key="esage">The customer is responsible for signing the master services agreement (issued by the data centre providers). This allows organisations to purchase from the shared data centre framework.</p><p data-block-key="c32f6">The customer is responsible for the operation and maintenance of all equipment installed within their racks within the shared data centre.</p><h5 data-block-key="8a1c3">Security</h5><p data-block-key="2hovu">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20240314160634/https://community.jisc.ac.uk/library/janet-policies/security-policy">security policy</a>. Further security requirements relating to the operation of the shared data centres will apply as dictated by the data centre provider.</p><h5 data-block-key="c8hqc">Hours of service</h5><p data-block-key="1kob9">The shared data centres are available 24 hours a day, seven days a week. They are open every day of the year.</p><h5 data-block-key="2l4r7">Target availability</h5><p data-block-key="bv8j7">The data centre providers are contractually obliged to offer a power and cooling delivery service-level agreement of 100%. The target availability of the network is 99.7% measured monthly over a 12-month period, excluding service-affecting maintenance.</p><h5 data-block-key="c956j">Fault management</h5><p data-block-key="ec26p">Faults with the service may be reported to the data centre providers dedicated support teams, through the various mechanisms detailed in the contractual arrangements.</p><h5 data-block-key="2d15i">Resilience</h5><p data-block-key="a7b6m">The shared data centres are built, operated, and maintained to tier III standards, so have very high levels of resilience in terms of power and cooling delivery. The data centres are diversely connected to the core of the Janet Network providing high levels of resilience.</p><h5 data-block-key="895sk">Request for service</h5><p data-block-key="3da6i">Request this service via the service desk on <a href="tel:03003002212">0300 300 2212</a> or via email to <a href="http://web.archive.org/web/20240314160634/mailto:service@ja.net">service@ja.net</a></p><h5 data-block-key="d6evo">Service delivery time</h5><p data-block-key="bmok4">Once an organisation has signed the necessary agreement to use the purchasing framework, the data centre providers are contractually bound to deliver the organisation’s requirement within four weeks.</p><h5 data-block-key="ev7s">Terms and conditions</h5><p data-block-key="elqma">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20240314160634/https://community.jisc.ac.uk/library/janet-policies/terms-provision-janet-service">terms and conditions</a>. There are additional terms and conditions relating to the contractual arrangements within the framework.</p><h5 data-block-key="71t71">Escalation</h5><p data-block-key="ejvaf">Escalation paths are provided by each data centre provider to each customer. If you are experiencing an issue with the service and wish to escalate the issue within Jisc please contact us via the service desk on <a href="tel:03003002212">0300 300 2212</a> or via email to <a href="http://web.archive.org/web/20240314160634/mailto:service@ja.net">service@ja.net</a></p><h5 data-block-key="b0emu">Technical section</h5><p data-block-key="cf65j">Organisations can connect their campuses to the shared data centres via a variety of networking technologies including Layer2VLAN and Layer 3, utilising existing campus Janet bandwidth, or additional Janet connections. Please contact your relationship manager for more information.</p><h5 data-block-key="e0qih">Premium services</h5><p data-block-key="ec1mv">Bandwidth between campuses and the shared data centres can be reserved and guaranteed for an additional cost and where such facilities exist. Please contact the service desk for more information.</p><h5 data-block-key="80nqo">General Data Protection Regulation (GDPR)</h5><p data-block-key="drfgt">The framework master services agreement with the data centre providers covers the necessary aspects in relation to GDPR.</p><p data-block-key="9kvdn">Jisc requires information about users of this service in order to communicate with you as a shared data centre contact for your organisation. We’ll use it, as described in <a href="/web/20240314160634/https://www.jisc.ac.uk/website/privacy-notice/">our standard privacy notice</a>, to provide the service you’ve requested, as well as to identify problems or ways to make the service better. We’ll keep the information until we are told that you are no longer performing the role of shared data centre contact.</p></div></div></details><div class="hidden print:block border-t-0 font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid "><div class="[&>p]:bg-jiscWhite] px-4 mt-2 mb-6" data-testid="expandable-block-2-expandable-2-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="zxsqm">Our shared data centre frameworks are single supplier framework agreements for the detailed design, supply, installation, configuration, commissioning and maintenance of co-location space within data halls dedicated to the research and education community. The data centres are owned, operated, and maintained by our technical partners; aql (north) and VIRTUS (south).</p><p data-block-key="70csa">The shared data centres frameworks are designed to support the needs of the research and education community and cater for enterprise systems co-location, and high-performance computing platforms, along with high bandwidth requirements utilising the Janet network. The data centres are directly connected to the core of the Janet network with multiple 100Gb connections.</p><h5 data-block-key="7opfg">Charges</h5><p data-block-key="f7u49">Charges are contained within the framework agreement. Charges will vary depending on the technical solution required. Additionally, networking charges will apply to access the shared data centres. These charges are based on requirements.</p><h5 data-block-key="1mq7h">Customer responsibilities</h5><p data-block-key="esage">The customer is responsible for signing the master services agreement (issued by the data centre providers). This allows organisations to purchase from the shared data centre framework.</p><p data-block-key="c32f6">The customer is responsible for the operation and maintenance of all equipment installed within their racks within the shared data centre.</p><h5 data-block-key="8a1c3">Security</h5><p data-block-key="2hovu">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20240314160634/https://community.jisc.ac.uk/library/janet-policies/security-policy">security policy</a>. Further security requirements relating to the operation of the shared data centres will apply as dictated by the data centre provider.</p><h5 data-block-key="c8hqc">Hours of service</h5><p data-block-key="1kob9">The shared data centres are available 24 hours a day, seven days a week. They are open every day of the year.</p><h5 data-block-key="2l4r7">Target availability</h5><p data-block-key="bv8j7">The data centre providers are contractually obliged to offer a power and cooling delivery service-level agreement of 100%. The target availability of the network is 99.7% measured monthly over a 12-month period, excluding service-affecting maintenance.</p><h5 data-block-key="c956j">Fault management</h5><p data-block-key="ec26p">Faults with the service may be reported to the data centre providers dedicated support teams, through the various mechanisms detailed in the contractual arrangements.</p><h5 data-block-key="2d15i">Resilience</h5><p data-block-key="a7b6m">The shared data centres are built, operated, and maintained to tier III standards, so have very high levels of resilience in terms of power and cooling delivery. The data centres are diversely connected to the core of the Janet Network providing high levels of resilience.</p><h5 data-block-key="895sk">Request for service</h5><p data-block-key="3da6i">Request this service via the service desk on <a href="tel:03003002212">0300 300 2212</a> or via email to <a href="http://web.archive.org/web/20240314160634/mailto:service@ja.net">service@ja.net</a></p><h5 data-block-key="d6evo">Service delivery time</h5><p data-block-key="bmok4">Once an organisation has signed the necessary agreement to use the purchasing framework, the data centre providers are contractually bound to deliver the organisation’s requirement within four weeks.</p><h5 data-block-key="ev7s">Terms and conditions</h5><p data-block-key="elqma">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20240314160634/https://community.jisc.ac.uk/library/janet-policies/terms-provision-janet-service">terms and conditions</a>. There are additional terms and conditions relating to the contractual arrangements within the framework.</p><h5 data-block-key="71t71">Escalation</h5><p data-block-key="ejvaf">Escalation paths are provided by each data centre provider to each customer. If you are experiencing an issue with the service and wish to escalate the issue within Jisc please contact us via the service desk on <a href="tel:03003002212">0300 300 2212</a> or via email to <a href="http://web.archive.org/web/20240314160634/mailto:service@ja.net">service@ja.net</a></p><h5 data-block-key="b0emu">Technical section</h5><p data-block-key="cf65j">Organisations can connect their campuses to the shared data centres via a variety of networking technologies including Layer2VLAN and Layer 3, utilising existing campus Janet bandwidth, or additional Janet connections. Please contact your relationship manager for more information.</p><h5 data-block-key="e0qih">Premium services</h5><p data-block-key="ec1mv">Bandwidth between campuses and the shared data centres can be reserved and guaranteed for an additional cost and where such facilities exist. Please contact the service desk for more information.</p><h5 data-block-key="80nqo">General Data Protection Regulation (GDPR)</h5><p data-block-key="drfgt">The framework master services agreement with the data centre providers covers the necessary aspects in relation to GDPR.</p><p data-block-key="9kvdn">Jisc requires information about users of this service in order to communicate with you as a shared data centre contact for your organisation. We’ll use it, as described in <a href="/web/20240314160634/https://www.jisc.ac.uk/website/privacy-notice/">our standard privacy notice</a>, to provide the service you’ve requested, as well as to identify problems or ways to make the service better. We’ll keep the information until we are told that you are no longer performing the role of shared data centre contact.</p></div></div></div></section><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 mb-6 |"><h3 data-block-key="pr5gz">Data centre referral service</h3><p data-block-key="38ci2">One off-site facility is available under the data centre referral agreement, hosted by:</p><ul><li data-block-key="e6mv"><a href="http://web.archive.org/web/20240314160634/https://kaodata.com/">Kao Data</a>, from its campus in Harlow</li></ul><p data-block-key="aidqn">Kao Data was selected as the first data centre to join the service based on their existing connectivity to the Janet network, which can be tailored to meet customers’ requirements.</p><p data-block-key="et933">Jisc has conducted due diligence of Kao Data at organisational level, further supported by a technical inspection carried out by a reputable data centre design and build specialist. The resulting report is available to interested customers on request.</p><p data-block-key="1r4ur">Their data centre achieved the Building Research Establishment’s (BRE) BREEAM “excellence” certification. Find out more about <a href="http://web.archive.org/web/20240314160634/https://kaodata.com/about/sustainability">Kao Data’s sustainability</a> commitment.</p></div><section class="mt-10 mb-10 border-t-jiscAlto border-t-[.0625rem] border-r-0 border-b-0 border-l-0 border-solid" data-testid="expandable-group"><details style="background-color:#fff" class=" border-t-0 font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid print:border-b-0" data-testid="expandable-block-4-expandable-1"><summary class=" font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack underline list-none cursor-pointer expandable-summary " data-testid="expandable-block-4-expandable-1-summary"><h4 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-4-expandable-1-heading-element"><span class="grow" data-testid="expandable-block-4-expandable-1-heading-content">Service specification for data centre referral</span><span class="ml-2 shrink-0 sm:ml-4 print:hidden" data-testid="expandable-block-4-expandable-1-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h4></summary><div class="[&>p]:bg-jiscWhite] px-4 mt-2 mb-6" data-testid="expandable-block-4-expandable-1-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><h5 data-block-key="5d7dd">Pricing</h5><p data-block-key="92vkj">Under each referral agreement, members will benefit from market-leading pricing. Full details can be provided on application, so please <a href="/web/20240314160634/https://www.jisc.ac.uk/contact/your-relationship-manager/">contact your relationship manager</a>.</p><h5 data-block-key="9hms3">Connectivity</h5><p data-block-key="5crqa">The data centre is directly connected to the core of the Janet Network offering high-capacity, high availability connectivity.</p><h5 data-block-key="3m6i3">Availability</h5><p data-block-key="6367s">All racks are provided to meet the Tier III uptime classification or equivalent.</p><h5 data-block-key="fu4i9">Additional services</h5><p data-block-key="1l3j1">A range of services such as “smart hands”, cabling services and rack caging are also available.</p></div></div></details><div class="hidden print:block border-t-0 font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid "><div class="[&>p]:bg-jiscWhite] px-4 mt-2 mb-6" data-testid="expandable-block-4-expandable-1-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><h5 data-block-key="5d7dd">Pricing</h5><p data-block-key="92vkj">Under each referral agreement, members will benefit from market-leading pricing. Full details can be provided on application, so please <a href="/web/20240314160634/https://www.jisc.ac.uk/contact/your-relationship-manager/">contact your relationship manager</a>.</p><h5 data-block-key="9hms3">Connectivity</h5><p data-block-key="5crqa">The data centre is directly connected to the core of the Janet Network offering high-capacity, high availability connectivity.</p><h5 data-block-key="3m6i3">Availability</h5><p data-block-key="6367s">All racks are provided to meet the Tier III uptime classification or equivalent.</p><h5 data-block-key="fu4i9">Additional services</h5><p data-block-key="1l3j1">A range of services such as “smart hands”, cabling services and rack caging are also available.</p></div></div></div><details style="background-color:#fff" class=" border-t-0 font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid print:border-b-0" data-testid="expandable-block-4-expandable-2"><summary class=" font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack underline list-none cursor-pointer expandable-summary " data-testid="expandable-block-4-expandable-2-summary"><h4 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-4-expandable-2-heading-element"><span class="grow" data-testid="expandable-block-4-expandable-2-heading-content">Service level description for data centre referral</span><span class="ml-2 shrink-0 sm:ml-4 print:hidden" data-testid="expandable-block-4-expandable-2-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h4></summary><div class="[&>p]:bg-jiscWhite] px-4 mt-2 mb-6" data-testid="expandable-block-4-expandable-2-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="zxsqm">The data centre referral service operates under a third-party referral agreement between Jisc and the data centre provider, such as Kao Data. Other providers may join the service over time, subject to due diligence.</p><h5 data-block-key="abvep">Charges</h5><p data-block-key="52eac">Charges are contained within the referral agreement. Charges will vary depending on the technical solution required. Additionally, networking charges will apply to access the referred data centres, based on a customer’s specific requirements.</p><h5 data-block-key="bgi3q">Customer responsibilities</h5><p data-block-key="bcjdg">The customer is responsible for signing a referral contract, issued by the data centre providers. Depending on their procurement policies, customers can either make a direct award to the supplier or run their own process.</p><p data-block-key="tnab">Ultimately, it is the institution’s responsibility to ensure that they comply with their relevant policies and conduct appropriate due diligence before entering into a contract with the data centre provider.</p><p data-block-key="1tcqu">The customer is responsible for the operation and maintenance of all equipment installed in their racks within the referred data centre.</p><h5 data-block-key="1ic09">Security</h5><p data-block-key="2esck">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20240314160634/https://community.jisc.ac.uk/library/janet-policies/security-policy">security policy</a>. Further security requirements relating to the operation of the referred data centres will apply as dictated by the data centre providers.</p><h5 data-block-key="6n5ao">Hours of service</h5><p data-block-key="a22oc">The referred data centres are available 24 hours a day, seven days a week. They are open every day of the year.</p><h5 data-block-key="dd6p1">Target availability</h5><p data-block-key="dfdg3">The target availability of the network is 99.7% measured monthly over a 12-month period, excluding service-affecting maintenance.</p><h5 data-block-key="eqg8">Fault management</h5><p data-block-key="3ho6l">Faults with the service may be reported to the data centre providers dedicated support teams, through the various mechanisms detailed in the contractual arrangements.</p><h5 data-block-key="e34is">Resilience</h5><p data-block-key="eknln">The data centres are built, operated, and maintained to tier III standards, and thus very high levels of resilience in terms of power and cooling delivery. The data centres are diversely connected to the core of the Janet Network providing high levels of resilience.</p><h5 data-block-key="41oee">Request for service</h5><p data-block-key="89o6i">Request this service via the service desk on 0300 300 2212 or via email to <a href="http://web.archive.org/web/20240314160634/mailto:service@ja.net">service@ja.net</a></p><h5 data-block-key="dsae0">Terms and conditions</h5><p data-block-key="d3fc9">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20240314160634/https://community.jisc.ac.uk/library/janet-policies/terms-provision-janet-service">terms and conditions</a>. There are additional terms and conditions relating to the contractual arrangements within the referral agreement.</p><h5 data-block-key="1f4c0">Escalation</h5><p data-block-key="1ic5f">Escalation paths are provided by each data centre provider to each customer. If you are experiencing an issue with the service and wish to escalate the issue within Jisc please contact us via the service desk on 0300 300 2212 or via email to <a href="http://web.archive.org/web/20240314160634/mailto:service@ja.net">service@ja.net</a></p><h5 data-block-key="3f1a0">Technical section</h5><p data-block-key="9iuur">Organisations can connect their campuses to the shared data centres via a variety of networking technologies including Layer2VLAN and Layer 3, utilising existing campus Janet bandwidth, or additional Janet connections. Please contact your relationship manager for more information.</p><h5 data-block-key="hk1d">Premium services</h5><p data-block-key="c81a4">Bandwidth between campuses and the shared data centres can be reserved and guaranteed for an additional cost and where such facilities exist. Please contact the service desk for more information.</p><h5 data-block-key="n9rc">General Data Protection Regulation (GDPR)</h5><p data-block-key="537g1">The referral agreement with the data centre providers covers the necessary aspects in relation to GDPR.</p><p data-block-key="2mbda">Jisc requires information about users of this service in order to communicate with you as a referred data centre contact for your organisation. We’ll use it, as described in <a href="/web/20240314160634/https://www.jisc.ac.uk/website/privacy-notice/">our standard privacy notice</a>, to provide the service you’ve requested, as well as to identify problems or ways to make the service better. We’ll keep the information until we are told that you are no longer performing the role of referred data centre contact.</p></div></div></details><div class="hidden print:block border-t-0 font-normal text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-transparent focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue active:text-jiscBlack border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid "><div class="[&>p]:bg-jiscWhite] px-4 mt-2 mb-6" data-testid="expandable-block-4-expandable-2-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="zxsqm">The data centre referral service operates under a third-party referral agreement between Jisc and the data centre provider, such as Kao Data. Other providers may join the service over time, subject to due diligence.</p><h5 data-block-key="abvep">Charges</h5><p data-block-key="52eac">Charges are contained within the referral agreement. Charges will vary depending on the technical solution required. Additionally, networking charges will apply to access the referred data centres, based on a customer’s specific requirements.</p><h5 data-block-key="bgi3q">Customer responsibilities</h5><p data-block-key="bcjdg">The customer is responsible for signing a referral contract, issued by the data centre providers. Depending on their procurement policies, customers can either make a direct award to the supplier or run their own process.</p><p data-block-key="tnab">Ultimately, it is the institution’s responsibility to ensure that they comply with their relevant policies and conduct appropriate due diligence before entering into a contract with the data centre provider.</p><p data-block-key="1tcqu">The customer is responsible for the operation and maintenance of all equipment installed in their racks within the referred data centre.</p><h5 data-block-key="1ic09">Security</h5><p data-block-key="2esck">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20240314160634/https://community.jisc.ac.uk/library/janet-policies/security-policy">security policy</a>. Further security requirements relating to the operation of the referred data centres will apply as dictated by the data centre providers.</p><h5 data-block-key="6n5ao">Hours of service</h5><p data-block-key="a22oc">The referred data centres are available 24 hours a day, seven days a week. They are open every day of the year.</p><h5 data-block-key="dd6p1">Target availability</h5><p data-block-key="dfdg3">The target availability of the network is 99.7% measured monthly over a 12-month period, excluding service-affecting maintenance.</p><h5 data-block-key="eqg8">Fault management</h5><p data-block-key="3ho6l">Faults with the service may be reported to the data centre providers dedicated support teams, through the various mechanisms detailed in the contractual arrangements.</p><h5 data-block-key="e34is">Resilience</h5><p data-block-key="eknln">The data centres are built, operated, and maintained to tier III standards, and thus very high levels of resilience in terms of power and cooling delivery. The data centres are diversely connected to the core of the Janet Network providing high levels of resilience.</p><h5 data-block-key="41oee">Request for service</h5><p data-block-key="89o6i">Request this service via the service desk on 0300 300 2212 or via email to <a href="http://web.archive.org/web/20240314160634/mailto:service@ja.net">service@ja.net</a></p><h5 data-block-key="dsae0">Terms and conditions</h5><p data-block-key="d3fc9">Please ensure your organisation understands and adheres to the <a href="http://web.archive.org/web/20240314160634/https://community.jisc.ac.uk/library/janet-policies/terms-provision-janet-service">terms and conditions</a>. There are additional terms and conditions relating to the contractual arrangements within the referral agreement.</p><h5 data-block-key="1f4c0">Escalation</h5><p data-block-key="1ic5f">Escalation paths are provided by each data centre provider to each customer. If you are experiencing an issue with the service and wish to escalate the issue within Jisc please contact us via the service desk on 0300 300 2212 or via email to <a href="http://web.archive.org/web/20240314160634/mailto:service@ja.net">service@ja.net</a></p><h5 data-block-key="3f1a0">Technical section</h5><p data-block-key="9iuur">Organisations can connect their campuses to the shared data centres via a variety of networking technologies including Layer2VLAN and Layer 3, utilising existing campus Janet bandwidth, or additional Janet connections. Please contact your relationship manager for more information.</p><h5 data-block-key="hk1d">Premium services</h5><p data-block-key="c81a4">Bandwidth between campuses and the shared data centres can be reserved and guaranteed for an additional cost and where such facilities exist. Please contact the service desk for more information.</p><h5 data-block-key="n9rc">General Data Protection Regulation (GDPR)</h5><p data-block-key="537g1">The referral agreement with the data centre providers covers the necessary aspects in relation to GDPR.</p><p data-block-key="2mbda">Jisc requires information about users of this service in order to communicate with you as a referred data centre contact for your organisation. We’ll use it, as described in <a href="/web/20240314160634/https://www.jisc.ac.uk/website/privacy-notice/">our standard privacy notice</a>, to provide the service you’ve requested, as well as to identify problems or ways to make the service better. We’ll keep the information until we are told that you are no longer performing the role of referred data centre contact.</p></div></div></div></section><section class="mt-10 mb-10 text-jiscMineShaft" data-testid="call-to-action"><h3 class=" mt-[unset] mb-6 font-sans text-[1.5rem] antialiased font-medium leading-[2rem] sm:text-[1.75rem] sm:leading-[2.5rem] md:text-[2rem] md:leading-[3rem] " data-testid="call-to-action-heading">Find out more</h3><p class=" my-6 mb-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem] " data-testid="call-to-action-summary">Your relationship manager can talk in more detail with you about pricing and your service requirements.</p><p class="mt-6 mb-[unset]"><a class="inline-block p-3 font-sans text-[1.25rem] antialiased font-normal leading-[2rem] text-center no-underline text-jiscWhite bg-jiscBrandGrape-main visited:bg-jiscBrandGrape-pale focus:text-jiscWhite focus:bg-jiscBrandGrape-dark visited:text-jiscBrandGrape-main focus:outline focus:outline-jiscDandelion focus:outline-4 hover:text-jiscWhite hover:bg-jiscBrandGrape-dark active:text-jiscWhite active:bg-jiscMineShaft" data-testid="call-to-action-call-to-action" href="/web/20240314160634/https://www.jisc.ac.uk/contact/your-relationship-manager">Contact your relationship manager</a></p></section><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 |"><h2 id="iso-certification-pr5gz" data-block-key="pr5gz">ISO certification</h2><p data-block-key="2uuoe">These services are included within the scope of our ISO9001 certificate.</p><p data-block-key="5aa6a"><a href="/web/20240314160634/https://www.jisc.ac.uk/certification/">Read more about International Organisation for Standardisation (ISO) standards and view Jisc certificates</a>.</p><p data-block-key="7ofts"></p><img alt="ISO 9001-2015 UKAS logo" class="richtext-image full-width" height="130" src="http://web.archive.org/web/20240314160634im_/https://jisc-ac-uk-static-assets-prod.s3.eu-west-1.amazonaws.com/media/images/iso-9001-2015-ukas-logo_WKlQydF.width-800.jpg" width="200"/><p data-block-key="bhhko"></p></div></div></div></div></div></article></main><footer aria-labelledby="site-footer" class="jss35"><div class="jss39 jss36 jss40"><div class="MuiContainer-root MuiContainer-maxWidthMd"><div class="MuiGrid-root jss48 MuiGrid-container"><div class="MuiGrid-root jss49 MuiGrid-item MuiGrid-grid-xs-12 MuiGrid-grid-sm-9"><h2 class="MuiTypography-root MuiTypography-srOnly" id="site-footer">Site footer</h2><div class=""><nav aria-label="Breadcrumb" class="jss43"><ul class="jss45"><li class="jss46"><a aria-label="Jisc homepage" class="jss44" href="/web/20240314160634/https://www.jisc.ac.uk/" title="Jisc homepage"><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="house" class="svg-inline--fa fa-house " role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512"><path fill="currentColor" d="M575.8 255.5c0 18-15 32.1-32 32.1h-32l.7 160.2c0 2.7-.2 5.4-.5 8.1V472c0 22.1-17.9 40-40 40H456c-1.1 0-2.2 0-3.3-.1c-1.4 .1-2.8 .1-4.2 .1H416 392c-22.1 0-40-17.9-40-40V448 384c0-17.7-14.3-32-32-32H256c-17.7 0-32 14.3-32 32v64 24c0 22.1-17.9 40-40 40H160 128.1c-1.5 0-3-.1-4.5-.2c-1.2 .1-2.4 .2-3.6 .2H104c-22.1 0-40-17.9-40-40V360c0-.9 0-1.9 .1-2.8V287.6H32c-18 0-32-14-32-32.1c0-9 3-17 10-24L266.4 8c7-7 15-8 22-8s15 2 21 7L564.8 231.5c8 7 12 15 11 24z"></path></svg></a></li><li class="jss46"><span class="jss47"><a class="jss60" href="/web/20240314160634/https://www.jisc.ac.uk/cloud/">Cloud</a></span></li><li aria-current="page" class="jss46"><span class="jss47">Data centre services</span></li></ul></nav></div></div><div class="MuiGrid-root jss49 MuiGrid-item MuiGrid-grid-xs-12 MuiGrid-grid-sm-3"></div></div></div></div><div class="jss39 jss37 jss41"><div class="MuiContainer-root MuiContainer-maxWidthMd"><h3 class="MuiTypography-root MuiTypography-srOnly">Jisc product areas</h3><div class="MuiGrid-root jss48 MuiGrid-container"><div class="MuiGrid-root jss49 MuiGrid-item MuiGrid-grid-xs-12 MuiGrid-grid-sm-3"><h4 class="MuiTypography-root 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DPS","override_nav_menu_name":"","nested_pages":[]},{"id":332,"path":"/session-border-controller/","slug":"session-border-controller","name":"Session border controller","override_nav_menu_name":"","nested_pages":[]}],"open_graph_image":null,"open_graph_image_alt":"","page_body":[{"type":"content_block","value":"\u003ch2 id=\"save-money-and-time-pr5gz\" data-block-key=\"pr5gz\"\u003eSave money and time\u003c/h2\u003e\u003cul\u003e\u003cli data-block-key=\"ah4h2\"\u003e\u003cstrong\u003eSave valuable resources\u003c/strong\u003e and allow IT staff to dedicate more time to core business activities\u003c/li\u003e\u003cli data-block-key=\"1c5vd\"\u003e\u003cstrong\u003eReduce spending on power\u003c/strong\u003e, cooling and maintenance, contributing to your environmental strategy\u003c/li\u003e\u003cli data-block-key=\"272ro\"\u003ePut valuable \u003cstrong\u003ereal estate to more profitable core uses\u003c/strong\u003e, such as teaching and research\u003c/li\u003e\u003cli data-block-key=\"f6sa9\"\u003eWe’ve \u003cstrong\u003enegotiated pricing\u003c/strong\u003e and discounts with the data centre providers on behalf of the sector\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"3hplg\"\u003eIf you don’t know what you’re spending on your existing data centre, our \u003ca href=\"/financial-x-ray/\"\u003efinancial X-ray service\u003c/a\u003e helps you find the true cost, so you can work out what you might save.\u003c/p\u003e\u003ch2 id=\"work-more-flexibly-ff3ld\" data-block-key=\"ff3ld\"\u003eWork more flexibly\u003c/h2\u003e\u003cp data-block-key=\"92jkm\"\u003eOur flexible data centre services allow you to grow your rack footprint quickly and easily, depending on need.\u003c/p\u003e\u003ch3 data-block-key=\"9ckiq\"\u003eData-intensive research\u003c/h3\u003e\u003cp data-block-key=\"6krhh\"\u003eThe data centres can host racks running high-performance computers alongside conventional servers. They are directly connected to the world-class \u003ca href=\"/janet/\"\u003eJanet Network\u003c/a\u003e, allowing you to take advantage of high-speed, high-capacity networking\u003c/p\u003e\u003ch3 data-block-key=\"65vdt\"\u003eCollaboration\u003c/h3\u003e\u003cp data-block-key=\"215u5\"\u003eYou can ring-fence facilities for specific purposes - perfect if you need a neutral space to host a collaboration or research project. This is useful if your kit is so power-hungry that your existing campus data centre can’t support it\u003c/p\u003e\u003ch3 data-block-key=\"fv72j\"\u003eExtra services\u003c/h3\u003e\u003cp data-block-key=\"caekg\"\u003eThere’s no need to travel there to perform tasks such as rebooting servers or changing tape libraries, with the ‘smart hands’ service (chargeable separately) on-site experts can do this for you\u003c/p\u003e","id":"2f42263b-7bf0-448d-a8bf-bb51c4d0b81e"},{"type":"content_block","value":"\u003ch2 id=\"about-the-services-pr5gz\" data-block-key=\"pr5gz\"\u003eAbout the services\u003c/h2\u003e\u003cp data-block-key=\"ce10p\"\u003eWe offer \u003cstrong\u003etwo distinct but complementary data centre services\u003c/strong\u003e to eligible members and customers. You can purchase from either service or both.\u003c/p\u003e\u003ch3 data-block-key=\"a776b\"\u003eShared data centre service\u003c/h3\u003e\u003cp data-block-key=\"1048k\"\u003eTwo off-site facilities are available under the shared data centre framework, hosted by:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"1uvbl\"\u003e\u003ca href=\"http://virtusdatacentres.com/\"\u003eVirtus\u003c/a\u003e, from its London4 facility in Slough\u003c/li\u003e\u003cli data-block-key=\"b01sf\"\u003e\u003ca href=\"https://aql.com/\"\u003eaql\u003c/a\u003e, from its DC5 facility in Leeds\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"1kmfb\"\u003eWe’ve chosen Virtus and aql because they can meet your needs as a research and education organisation.\u003c/p\u003e\u003cp data-block-key=\"f0tfc\"\u003eBoth have data halls dedicated to Jisc members, so whether you’re collaborating on data-intensive projects that require high performance computing and/or running everyday business systems, we can support your requirements.\u003c/p\u003e\u003cp data-block-key=\"7eol9\"\u003eSustainability is important to both providers. Find out about \u003ca href=\"https://virtusdatacentres.com/why-virtus/green\"\u003eVirtus sustainability\u003c/a\u003e and \u003ca href=\"https://aql.com/about/our-green-credentials/\"\u003eaql green credentials\u003c/a\u003e.\u003c/p\u003e","id":"aef90001-f6f2-4572-948c-acb1b33d71b2"},{"type":"expandable_content","value":{"expandable_heading_element":"h4","background":"white","custom_background_colour":"","expandables":[{"heading":"Service specification for shared data centre","content":"\u003ch5 data-block-key=\"5d7dd\"\u003eService summary\u003c/h5\u003e\u003cp data-block-key=\"a155b\"\u003eYou can see a full service summary in our \u003ca href=\"https://repository.jisc.ac.uk/6846/1/Shared_data_centres_spec_sheet.pdf\"\u003eshared data centres specification (pdf)\u003c/a\u003e.\u003c/p\u003e\u003ch5 data-block-key=\"24qh6\"\u003ePricing\u003c/h5\u003e\u003cp data-block-key=\"amc86\"\u003eUnder each framework, members will benefit from market-leading pricing. Full details can be provided on application, so please \u003ca href=\"/contact/your-relationship-manager/\"\u003econtact your relationship manager\u003c/a\u003e.\u003c/p\u003e\u003ch5 data-block-key=\"8rci2\"\u003eFlexible core hosting services\u003c/h5\u003e\u003cp data-block-key=\"a895t\"\u003eIn both facilities, four rack power categories are provided: 4kW, 10kW, 20kW and 30kW. Each facility provides the flexibility to scale up or down according to your needs.\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"92bkb\"\u003ePower burst capability – Within certain bounds, the committed power rate may be decreased. For each rack rating, a customer can designate a lower committed power rate and can, with notice, burst to the designated rack rating\u003c/li\u003e\u003cli data-block-key=\"1bnc2\"\u003eRack rating upgrade – Within certain bounds, the designated rack rating can be changed\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"85qj6\"\u003eRack installations can also be ring-fenced for specific purposes or subject areas, enabling IT clustering and supporting collaborative working with partners.\u003c/p\u003e\u003ch5 data-block-key=\"3huat\"\u003eConnectivity\u003c/h5\u003e\u003cp data-block-key=\"3a2m7\"\u003eBoth data centres are directly connected to the core of the Janet Network offering high-capacity, high availability connectivity.\u003c/p\u003e\u003ch5 data-block-key=\"76thq\"\u003eAvailability\u003c/h5\u003e\u003cp data-block-key=\"3iabe\"\u003eAll racks are provided to meet the Tier III uptime classification or equivalent.\u003c/p\u003e\u003ch5 data-block-key=\"4ah02\"\u003eAdditional services\u003c/h5\u003e\u003cp data-block-key=\"568l0\"\u003eA range of services such as “smart hands”, cabling services and rack caging are also available.\u003c/p\u003e"},{"heading":"Service level description for shared data centre","content":"\u003cp data-block-key=\"zxsqm\"\u003eOur shared data centre frameworks are single supplier framework agreements for the detailed design, supply, installation, configuration, commissioning and maintenance of co-location space within data halls dedicated to the research and education community. The data centres are owned, operated, and maintained by our technical partners; aql (north) and VIRTUS (south).\u003c/p\u003e\u003cp data-block-key=\"70csa\"\u003eThe shared data centres frameworks are designed to support the needs of the research and education community and cater for enterprise systems co-location, and high-performance computing platforms, along with high bandwidth requirements utilising the Janet network. The data centres are directly connected to the core of the Janet network with multiple 100Gb connections.\u003c/p\u003e\u003ch5 data-block-key=\"7opfg\"\u003eCharges\u003c/h5\u003e\u003cp data-block-key=\"f7u49\"\u003eCharges are contained within the framework agreement. Charges will vary depending on the technical solution required. Additionally, networking charges will apply to access the shared data centres. These charges are based on requirements.\u003c/p\u003e\u003ch5 data-block-key=\"1mq7h\"\u003eCustomer responsibilities\u003c/h5\u003e\u003cp data-block-key=\"esage\"\u003eThe customer is responsible for signing the master services agreement (issued by the data centre providers). This allows organisations to purchase from the shared data centre framework.\u003c/p\u003e\u003cp data-block-key=\"c32f6\"\u003eThe customer is responsible for the operation and maintenance of all equipment installed within their racks within the shared data centre.\u003c/p\u003e\u003ch5 data-block-key=\"8a1c3\"\u003eSecurity\u003c/h5\u003e\u003cp data-block-key=\"2hovu\"\u003ePlease ensure your organisation understands and adheres to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies/security-policy\"\u003esecurity policy\u003c/a\u003e. Further security requirements relating to the operation of the shared data centres will apply as dictated by the data centre provider.\u003c/p\u003e\u003ch5 data-block-key=\"c8hqc\"\u003eHours of service\u003c/h5\u003e\u003cp data-block-key=\"1kob9\"\u003eThe shared data centres are available 24 hours a day, seven days a week. They are open every day of the year.\u003c/p\u003e\u003ch5 data-block-key=\"2l4r7\"\u003eTarget availability\u003c/h5\u003e\u003cp data-block-key=\"bv8j7\"\u003eThe data centre providers are contractually obliged to offer a power and cooling delivery service-level agreement of 100%. The target availability of the network is 99.7% measured monthly over a 12-month period, excluding service-affecting maintenance.\u003c/p\u003e\u003ch5 data-block-key=\"c956j\"\u003eFault management\u003c/h5\u003e\u003cp data-block-key=\"ec26p\"\u003eFaults with the service may be reported to the data centre providers dedicated support teams, through the various mechanisms detailed in the contractual arrangements.\u003c/p\u003e\u003ch5 data-block-key=\"2d15i\"\u003eResilience\u003c/h5\u003e\u003cp data-block-key=\"a7b6m\"\u003eThe shared data centres are built, operated, and maintained to tier III standards, so have very high levels of resilience in terms of power and cooling delivery. The data centres are diversely connected to the core of the Janet Network providing high levels of resilience.\u003c/p\u003e\u003ch5 data-block-key=\"895sk\"\u003eRequest for service\u003c/h5\u003e\u003cp data-block-key=\"3da6i\"\u003eRequest this service via the service desk on \u003ca href=\"tel:03003002212\"\u003e0300 300 2212\u003c/a\u003e or via email to \u003ca href=\"mailto:service@ja.net\"\u003eservice@ja.net\u003c/a\u003e\u003c/p\u003e\u003ch5 data-block-key=\"d6evo\"\u003eService delivery time\u003c/h5\u003e\u003cp data-block-key=\"bmok4\"\u003eOnce an organisation has signed the necessary agreement to use the purchasing framework, the data centre providers are contractually bound to deliver the organisation’s requirement within four weeks.\u003c/p\u003e\u003ch5 data-block-key=\"ev7s\"\u003eTerms and conditions\u003c/h5\u003e\u003cp data-block-key=\"elqma\"\u003ePlease ensure your organisation understands and adheres to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies/terms-provision-janet-service\"\u003eterms and conditions\u003c/a\u003e. There are additional terms and conditions relating to the contractual arrangements within the framework.\u003c/p\u003e\u003ch5 data-block-key=\"71t71\"\u003eEscalation\u003c/h5\u003e\u003cp data-block-key=\"ejvaf\"\u003eEscalation paths are provided by each data centre provider to each customer. If you are experiencing an issue with the service and wish to escalate the issue within Jisc please contact us via the service desk on \u003ca href=\"tel:03003002212\"\u003e0300 300 2212\u003c/a\u003e or via email to \u003ca href=\"mailto:service@ja.net\"\u003eservice@ja.net\u003c/a\u003e\u003c/p\u003e\u003ch5 data-block-key=\"b0emu\"\u003eTechnical section\u003c/h5\u003e\u003cp data-block-key=\"cf65j\"\u003eOrganisations can connect their campuses to the shared data centres via a variety of networking technologies including Layer2VLAN and Layer 3, utilising existing campus Janet bandwidth, or additional Janet connections. Please contact your relationship manager for more information.\u003c/p\u003e\u003ch5 data-block-key=\"e0qih\"\u003ePremium services\u003c/h5\u003e\u003cp data-block-key=\"ec1mv\"\u003eBandwidth between campuses and the shared data centres can be reserved and guaranteed for an additional cost and where such facilities exist. Please contact the service desk for more information.\u003c/p\u003e\u003ch5 data-block-key=\"80nqo\"\u003eGeneral Data Protection Regulation (GDPR)\u003c/h5\u003e\u003cp data-block-key=\"drfgt\"\u003eThe framework master services agreement with the data centre providers covers the necessary aspects in relation to GDPR.\u003c/p\u003e\u003cp data-block-key=\"9kvdn\"\u003eJisc requires information about users of this service in order to communicate with you as a shared data centre contact for your organisation. We’ll use it, as described in \u003ca href=\"/website/privacy-notice/\"\u003eour standard privacy notice\u003c/a\u003e, to provide the service you’ve requested, as well as to identify problems or ways to make the service better. We’ll keep the information until we are told that you are no longer performing the role of shared data centre contact.\u003c/p\u003e"}]},"id":"567990f8-12e9-417b-af9d-368969d28fe7"},{"type":"content_block","value":"\u003ch3 data-block-key=\"pr5gz\"\u003eData centre referral service\u003c/h3\u003e\u003cp data-block-key=\"38ci2\"\u003eOne off-site facility is available under the data centre referral agreement, hosted by:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"e6mv\"\u003e\u003ca href=\"https://kaodata.com/\"\u003eKao Data\u003c/a\u003e, from its campus in Harlow\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"aidqn\"\u003eKao Data was selected as the first data centre to join the service based on their existing connectivity to the Janet network, which can be tailored to meet customers’ requirements.\u003c/p\u003e\u003cp data-block-key=\"et933\"\u003eJisc has conducted due diligence of Kao Data at organisational level, further supported by a technical inspection carried out by a reputable data centre design and build specialist. The resulting report is available to interested customers on request.\u003c/p\u003e\u003cp data-block-key=\"1r4ur\"\u003eTheir data centre achieved the Building Research Establishment’s (BRE) BREEAM “excellence” certification. Find out more about \u003ca href=\"https://kaodata.com/about/sustainability\"\u003eKao Data’s sustainability\u003c/a\u003e commitment.\u003c/p\u003e","id":"501dce24-d355-4e6e-aa4b-3d8b96ce245a"},{"type":"expandable_content","value":{"expandable_heading_element":"h4","background":"white","custom_background_colour":"","expandables":[{"heading":"Service specification for data centre referral","content":"\u003ch5 data-block-key=\"5d7dd\"\u003ePricing\u003c/h5\u003e\u003cp data-block-key=\"92vkj\"\u003eUnder each referral agreement, members will benefit from market-leading pricing. Full details can be provided on application, so please \u003ca href=\"/contact/your-relationship-manager/\"\u003econtact your relationship manager\u003c/a\u003e.\u003c/p\u003e\u003ch5 data-block-key=\"9hms3\"\u003eConnectivity\u003c/h5\u003e\u003cp data-block-key=\"5crqa\"\u003eThe data centre is directly connected to the core of the Janet Network offering high-capacity, high availability connectivity.\u003c/p\u003e\u003ch5 data-block-key=\"3m6i3\"\u003eAvailability\u003c/h5\u003e\u003cp data-block-key=\"6367s\"\u003eAll racks are provided to meet the Tier III uptime classification or equivalent.\u003c/p\u003e\u003ch5 data-block-key=\"fu4i9\"\u003eAdditional services\u003c/h5\u003e\u003cp data-block-key=\"1l3j1\"\u003eA range of services such as “smart hands”, cabling services and rack caging are also available.\u003c/p\u003e"},{"heading":"Service level description for data centre referral","content":"\u003cp data-block-key=\"zxsqm\"\u003eThe data centre referral service operates under a third-party referral agreement between Jisc and the data centre provider, such as Kao Data. Other providers may join the service over time, subject to due diligence.\u003c/p\u003e\u003ch5 data-block-key=\"abvep\"\u003eCharges\u003c/h5\u003e\u003cp data-block-key=\"52eac\"\u003eCharges are contained within the referral agreement. Charges will vary depending on the technical solution required. Additionally, networking charges will apply to access the referred data centres, based on a customer’s specific requirements.\u003c/p\u003e\u003ch5 data-block-key=\"bgi3q\"\u003eCustomer responsibilities\u003c/h5\u003e\u003cp data-block-key=\"bcjdg\"\u003eThe customer is responsible for signing a referral contract, issued by the data centre providers. Depending on their procurement policies, customers can either make a direct award to the supplier or run their own process.\u003c/p\u003e\u003cp data-block-key=\"tnab\"\u003eUltimately, it is the institution’s responsibility to ensure that they comply with their relevant policies and conduct appropriate due diligence before entering into a contract with the data centre provider.\u003c/p\u003e\u003cp data-block-key=\"1tcqu\"\u003eThe customer is responsible for the operation and maintenance of all equipment installed in their racks within the referred data centre.\u003c/p\u003e\u003ch5 data-block-key=\"1ic09\"\u003eSecurity\u003c/h5\u003e\u003cp data-block-key=\"2esck\"\u003ePlease ensure your organisation understands and adheres to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies/security-policy\"\u003esecurity policy\u003c/a\u003e. Further security requirements relating to the operation of the referred data centres will apply as dictated by the data centre providers.\u003c/p\u003e\u003ch5 data-block-key=\"6n5ao\"\u003eHours of service\u003c/h5\u003e\u003cp data-block-key=\"a22oc\"\u003eThe referred data centres are available 24 hours a day, seven days a week. They are open every day of the year.\u003c/p\u003e\u003ch5 data-block-key=\"dd6p1\"\u003eTarget availability\u003c/h5\u003e\u003cp data-block-key=\"dfdg3\"\u003eThe target availability of the network is 99.7% measured monthly over a 12-month period, excluding service-affecting maintenance.\u003c/p\u003e\u003ch5 data-block-key=\"eqg8\"\u003eFault management\u003c/h5\u003e\u003cp data-block-key=\"3ho6l\"\u003eFaults with the service may be reported to the data centre providers dedicated support teams, through the various mechanisms detailed in the contractual arrangements.\u003c/p\u003e\u003ch5 data-block-key=\"e34is\"\u003eResilience\u003c/h5\u003e\u003cp data-block-key=\"eknln\"\u003eThe data centres are built, operated, and maintained to tier III standards, and thus very high levels of resilience in terms of power and cooling delivery. The data centres are diversely connected to the core of the Janet Network providing high levels of resilience.\u003c/p\u003e\u003ch5 data-block-key=\"41oee\"\u003eRequest for service\u003c/h5\u003e\u003cp data-block-key=\"89o6i\"\u003eRequest this service via the service desk on 0300 300 2212 or via email to \u003ca href=\"mailto:service@ja.net\"\u003eservice@ja.net\u003c/a\u003e\u003c/p\u003e\u003ch5 data-block-key=\"dsae0\"\u003eTerms and conditions\u003c/h5\u003e\u003cp data-block-key=\"d3fc9\"\u003ePlease ensure your organisation understands and adheres to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies/terms-provision-janet-service\"\u003eterms and conditions\u003c/a\u003e. There are additional terms and conditions relating to the contractual arrangements within the referral agreement.\u003c/p\u003e\u003ch5 data-block-key=\"1f4c0\"\u003eEscalation\u003c/h5\u003e\u003cp data-block-key=\"1ic5f\"\u003eEscalation paths are provided by each data centre provider to each customer. If you are experiencing an issue with the service and wish to escalate the issue within Jisc please contact us via the service desk on 0300 300 2212 or via email to \u003ca href=\"mailto:service@ja.net\"\u003eservice@ja.net\u003c/a\u003e\u003c/p\u003e\u003ch5 data-block-key=\"3f1a0\"\u003eTechnical section\u003c/h5\u003e\u003cp data-block-key=\"9iuur\"\u003eOrganisations can connect their campuses to the shared data centres via a variety of networking technologies including Layer2VLAN and Layer 3, utilising existing campus Janet bandwidth, or additional Janet connections. Please contact your relationship manager for more information.\u003c/p\u003e\u003ch5 data-block-key=\"hk1d\"\u003ePremium services\u003c/h5\u003e\u003cp data-block-key=\"c81a4\"\u003eBandwidth between campuses and the shared data centres can be reserved and guaranteed for an additional cost and where such facilities exist. Please contact the service desk for more information.\u003c/p\u003e\u003ch5 data-block-key=\"n9rc\"\u003eGeneral Data Protection Regulation (GDPR)\u003c/h5\u003e\u003cp data-block-key=\"537g1\"\u003eThe referral agreement with the data centre providers covers the necessary aspects in relation to GDPR.\u003c/p\u003e\u003cp data-block-key=\"2mbda\"\u003eJisc requires information about users of this service in order to communicate with you as a referred data centre contact for your organisation. We’ll use it, as described in \u003ca href=\"/website/privacy-notice/\"\u003eour standard privacy notice\u003c/a\u003e, to provide the service you’ve requested, as well as to identify problems or ways to make the service better. We’ll keep the information until we are told that you are no longer performing the role of referred data centre contact.\u003c/p\u003e"}]},"id":"0bc8b89f-39a4-40a7-a593-1175c65549e8"},{"type":"call_to_action","value":{"headingElement":"h3","heading":"Find out more","summary":"Your relationship manager can talk in more detail with you about pricing and your service requirements.","call_to_action_text":"Contact your relationship manager","call_to_action_url":"/contact/your-relationship-manager"},"id":"be9c3c01-799d-475e-b171-3b617c9c6bc2"},{"type":"content_block","value":"\u003ch2 id=\"iso-certification-pr5gz\" data-block-key=\"pr5gz\"\u003eISO certification\u003c/h2\u003e\u003cp data-block-key=\"2uuoe\"\u003eThese services are included within the scope of our ISO9001 certificate.\u003c/p\u003e\u003cp data-block-key=\"5aa6a\"\u003e\u003ca href=\"/certification/\"\u003eRead more about International Organisation for Standardisation (ISO) standards and view Jisc certificates\u003c/a\u003e.\u003c/p\u003e\u003cp data-block-key=\"7ofts\"\u003e\u003c/p\u003e\u003cimg alt=\"ISO 9001-2015 UKAS logo\" class=\"richtext-image full-width\" height=\"130\" src=\"https://jisc-ac-uk-static-assets-prod.s3.eu-west-1.amazonaws.com/media/images/iso-9001-2015-ukas-logo_WKlQydF.width-800.jpg\" width=\"200\"\u003e\u003cp data-block-key=\"bhhko\"\u003e\u003c/p\u003e","id":"18b4fc95-6f60-4ded-b24b-bc1480a589c0"}],"primary_call_to_action_text":"Contact your relationship manager","primary_call_to_action_url":"/contact/your-relationship-manager","secondary_calls_to_action":[{"type":"secondary_call_to_action","value":{"text":"help@jisc.ac.uk","url":"mailto:help@jisc.ac.uk","icon_name":"envelope","icon_style":"solid"},"id":"7add2aba-33d9-4e1d-aa12-4f55ebbe8acf"},{"type":"secondary_call_to_action","value":{"text":"Download the buyer's guide (pdf)","url":"http://web.archive.org/web/20240314160634/https://repository.jisc.ac.uk/9301/1/data-centre-services-buyers-guide.pdf","icon_name":"file-pdf","icon_style":"solid"},"id":"51daf16b-d1b3-4c26-aca6-4f2b1370cbe0"}],"summary":"Save money, improve energy efficiency and get the scalability you need by moving systems and services to off-site data centres.","redirect_url":""}},"__N_SSP":true},"page":"/[...path]","query":{"path":["data-centre-services"]},"buildId":"tAcCIzorLod-GcOOSmQ3n","isFallback":false,"isExperimentalCompile":false,"gssp":true,"scriptLoader":[]}</script></body></html>