If You Need to Replace Your Go Pass, SmartPass, and/or EasyPass

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data-drupal-link-system-path="node/1407">Commute Toolkit</a> </li> </ul> </nav> <nav role="navigation" aria-labelledby="block-spts-main-menu-menu" id="block-spts-main-menu" class="menu--main-menu"> <h2 class="visually-hidden" id="block-spts-main-menu-menu">SP&TS Primary Navigation</h2> <ul class="menu"> <li class="menu-item menu-item--expanded"> <a href="/bicycle" title="Bicycle" data-drupal-link-system-path="node/14">Bicycle</a> <ul class="menu"> <li class="menu-item menu-item--expanded"> <a href="/bicycle/find-resources/attend-an-event" data-drupal-link-system-path="node/34">Attend an Event</a> <ul class="menu"> <li class="menu-item"> <a href="/free-bike-repair-101-fix-flat-classes" data-drupal-link-system-path="node/1460">Free Bike Repair 101 & Fix-a-Flat Classes</a> </li> <li class="menu-item"> <a href="/news/2023-new-student-orientation-bike-safety-events-and-trainings" data-drupal-link-system-path="node/1520">2023 New Student Orientation Bike Safety Events and Trainings</a> </li> 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data-drupal-link-system-path="node/77">Contact Marguerite Bus Service</a> <ul class="menu"> <li class="menu-item"> <a href="/marguerite/contact-marguerite/comments-and-suggestions" data-drupal-link-system-path="node/189">Comments and Suggestions</a> </li> <li class="menu-item"> <a href="/marguerite/contact-marguerite/charter-services" data-drupal-link-system-path="node/190">Charter Services</a> </li> <li class="menu-item"> <a href="/marguerite/contact-marguerite/lost-and-found-items" data-drupal-link-system-path="node/192">Lost and Found Items</a> </li> </ul> </li> <li class="menu-item"> <a href="/marguerite/about-the-marguerite" data-drupal-link-system-path="node/73">About the Marguerite</a> </li> <li class="menu-item"> <a href="/marguerite/advertise-with-marguerite" data-drupal-link-system-path="node/75">Advertise with Marguerite</a> </li> <li class="menu-item"> <a href="/parking/find-event-parking/take-a-shuttle-to-or-from-your-campus-event" title="Marguerite Service for Event 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href="/parking/learn-about-vehicle-policies/stanford-university-traffic-and-parking-code" data-drupal-link-system-path="node/1665">Stanford University Traffic and Parking Code</a> </li> <li class="menu-item"> <a href="/parking/deal-with-parking-tickets/parking-enforcement" data-drupal-link-system-path="node/197">Parking Enforcement</a> </li> <li class="menu-item"> <a href="/parking/deal-with-parking-tickets/pay-parking-ticket" data-drupal-link-system-path="node/59">Pay a Parking Ticket</a> </li> <li class="menu-item"> <a href="/parking/deal-with-parking-tickets/appeal-parking-citation" data-drupal-link-system-path="node/60">Appeal a Parking Citation</a> </li> <li class="menu-item"> <a href="/parking/learn-about-vehicle-policies/rules-and-regulations" data-drupal-link-system-path="node/198">Rules and Regulations</a> </li> </ul> </li> <li class="menu-item menu-item--expanded"> <a href="/parking/about-parking-permits" data-drupal-link-system-path="node/51">Find Parking, EV Charging, and 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href="/event-parking" data-drupal-link-system-path="node/1718">Event Parking</a> </li> <li class="menu-item menu-item--expanded"> <a href="/parking/learn-about-vehicle-policies" data-drupal-link-system-path="node/138">Learn About Carts, Service Vehicles, and Access</a> <ul class="menu"> <li class="menu-item"> <a href="/parking-garage-height-restrictions" data-drupal-link-system-path="node/1145">Parking Garage Height Restrictions</a> </li> <li class="menu-item"> <a href="/parking/about-parking-permits/persons-disabilities" data-drupal-link-system-path="node/195">Persons With Disabilities</a> </li> <li class="menu-item"> <a href="/parking/learn-about-vehicle-policies/golf-cart-type-vehicles" data-drupal-link-system-path="node/140">Golf Cart-Type Vehicles</a> </li> <li class="menu-item"> <a href="/parking/learn-about-vehicle-policies/servicedelivery-vehicles" data-drupal-link-system-path="node/141">Service/Delivery Vehicles</a> </li> <li class="menu-item"> <a 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data-drupal-link-system-path="node/46">Transit</a> <ul class="menu"> <li class="menu-item menu-item--expanded"> <a href="/transit/free-transit-and-incentives" data-drupal-link-system-path="node/224">Free Transit and Commuter Benefits</a> <ul class="menu"> <li class="menu-item"> <a href="/transit/free-transit-and-incentives/payroll-deduction">Pre-Tax Payroll Deduction</a> </li> <li class="menu-item"> <a href="/transit/free-transit-incentives/line-u" data-drupal-link-system-path="node/378">Line U</a> </li> <li class="menu-item"> <a href="/transit/free-transit-incentives/caltrain-go-pass" data-drupal-link-system-path="node/150">Caltrain Go Pass</a> </li> <li class="menu-item"> <a href="/transit/free-transit-and-incentives/vta-smart-pass" data-drupal-link-system-path="node/234">VTA SmartPass</a> </li> <li class="menu-item"> <a href="/ac-transit-easypass" data-drupal-link-system-path="node/1219">AC Transit EasyPass</a> </li> </ul> </li> <li class="menu-item"> <a href="/transit/train" 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field--name-field-key-banner field--type-entity-reference field--label-hidden field__item"><div class="banner--primary-image banner--page--primary-image"> <div class="field field--name-field-key-banner-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/banner_image_page_/public/2020-04/Transit%20Banner%28v2%29.jpg?itok=_VWN0J5p" width="2200" height="220" alt="train arriving at Palo Alto Transit Center" typeof="foaf:Image" /> </div> </div> <div data-history-node-id="83" role="article" about="/node/83" class="l--constrained banner--content--key-page"> <div class="inner l--bleed icon--transit"> <h2 class="banner--title banner--key-page--title"> <a href="/transit"> <span> <span>Transit</span> </span> </a> </h2> </div> </div> </div> </section> <main role="main" class="has-sidebar"> <div class="l--constrained l--sidebar-before l--bleed--med"> <div data-history-node-id="572" role="article" about="/transit/free-transit-incentives/caltrain-go-pass/lost-stolen-damaged" typeof="schema:WebPage" class="layout-content l-primary"> <a id="main-content" tabindex="-1"></a> <div class="views-element-container" id="block-views-block-marguerite-alerts-block-1"> <div><div class="alerts--all js-view-dom-id-525cb5f1123e87aa1d695365c2b87906dfc372a2283f752fd3cd2c8c35f3aefc"> <div class="views-row odd first-of-three"> <article data-history-node-id="1745" role="article" about="/node/1745"> <button class="button--toggle">Toggle Alert</button> <h2 class="h2--toggle"> <span>The parking citation website pticket.com is currently unavailable.</span> </h2> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Do you have a citation from Pticket? The <a href="https://pticket.com/">https://pticket.com</a> website is currently unavailable. You will not be able to view, pay or contest at this time. Once the website is restored, payment deadlines that were effected will be extended.<br /> <br /> Citations issued by the County of Santa Clara can still be viewed, paid or contested at <a href="http://citationprocessingcenter.com">http://citationprocessingcenter.com</a>.<br /> This issue does not affect your ability to purchase a parking permit. To purchase a permit go to <a href="https://permitparking.stanford.edu">https://permitparking.stanford.edu</a>.</p></div> </div> </article> </div> </div> </div> </div> <div class="views-element-container" id="block-views-block-marguerite-alerts-block-2"> <div><div class="alerts--all js-view-dom-id-47bceb84d002342fc7c17fe743d11b03283b284f0631c0e902bd45f9f67a9c7b"> <div class="views-row odd first-of-three"> <article data-history-node-id="1672" role="article" about="/node/1672"> <button class="button--toggle">Toggle Alert</button> <h2 class="h2--toggle"> <span>Stanford Medicine Transportation Services now manages Stanford Health Care and Lucile Packard Children's Hospital employees public transit benefits.</span> </h2> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>For transit passes or other matters, visit <a href="http://stanfordmedicinetransportation.org/transportation-programs/clipper-card">stanfordmedicinetransportation.org/transportation-programs/clipper-card</a>.<br /> For questions, contact <a href="mailto:TransportationServices@stanfordhealthcare.org">TransportationServices@stanfordhealthcare.org</a> or text/call <a href="tel:6507368000">650.736.8000</a></p></div> </div> </article> </div> </div> </div> </div> <div data-drupal-messages-fallback class="hidden"></div> <h1 class="page-title"><span property="schema:name">If You Need to Replace Your Go Pass, SmartPass, and/or EasyPass</span> </h1> <span property="schema:name" content="If You Need to Replace Your Go Pass, SmartPass, and/or EasyPass" class="hidden"></span> <div> <div data-history-node-id="572" role="article" about="/transit/free-transit-incentives/caltrain-go-pass/lost-stolen-damaged" typeof="schema:WebPage" class="layout-content l-primary intro testimonial--content"> <blockquote> <div class="field field--name-field-quote-intro-text field--type-string-long field--label-hidden field__item">If the Clipper card containing your VTA SmartPass, Caltrain Go Pass and/or AC Transit EasyPass is lost, stolen, or damaged, please notify our office immediately so we can deactivate your SmartPass, Go Pass, and/or EasyPass.</div> </blockquote> </div> <div property="schema:text" class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><br /> Request a replacement pass</h2> <h3>University employees</h3> <p>In order to get a replacement Clipper Card pre-loaded with your Caltrain Go Pass and VTA SmartPass (and AC Transit EasyPass if eligible):</p> <ol> <li>Request a replacement via our <a href="/transit-pass-replacement">replacement form</a>.</li> <li>Your Clipper Card will be mailed to you within 3 to 5 business days</li> </ol> <h3>Replacement limits (per calendar year)</h3> <p>In cases of ‘lost’ or ‘stolen’ passes, you are eligible for two replacements of the Caltrain Go Pass and one replacement of the VTA SmartPass per calendar year.</p> <p>Replacements<span><span><span><span><span><span> for other reasons, such as a damaged Clipper card or switching a virtual pass to a new mobile device</span></span></span></span></span></span> do not count against ‘lost’ or ‘stolen’ replacement limits.</p> <h2>Please expect 3 to 5 business days to receive a Go Pass, SmartPass and/or EasyPass replacement</h2> <p>Please be aware that it can take 3 to 5 business days to load or mail a replacement Go Pass, SmartPass, and/or EasyPass. While you are waiting for your replacement, Stanford Transportation will not provide reimbursements for Caltrain or VTA fare except in cases where the Go Pass, SmartPass, and/or EasyPass needs to be replaced because of a Stanford Transportation error.</p> <h2>Notify us when Clipper replaces your Go Pass</h2> <p>If you get a replacement Go Pass directly through Clipper, we strongly urge you to let us know your new Clipper card number so we can update our records. <strong>If we don’t have the new number, your Go Pass will not automatically renew the next time we load the Go Passes (which is done every four months: Jan. 1, May 1, and Sept. 1). </strong></p> <h2>Register your Clipper card</h2> <p>You are encouraged to <a href="https://www.clippercard.com/ClipperCard/register.jsf">register your Clipper card</a> in advance on the Clipper website. Although Stanford Transportation can deactivate your Go Pass, SmartPass, and/or EasyPass, we are not able to protect cash value or other passes that you may have loaded on the card. By registering your Clipper card in advance, you can contact Clipper to deactivate your card to protect other products or value you may have on your card if it is lost or stolen.</p> <h2>Report your lost Clipper card</h2> <p>Even if you don't plan to use your Go Pass, please report your Clipper card as lost or stolen to protect yourself in the event of <a href="/transit/free-transit-and-incentives/vta-eco-pass/consequences-transferring-go-or-eco-pass">fraudulent use of your pass</a>. Otherwise, you may be held responsible for transferring your pass.</p></div> </div> </div> <aside class="layout-sidebar-first l-secondary" role="complementary"> <nav role="navigation" aria-labelledby="block-sptsprimarynavigation-menu" id="block-sptsprimarynavigation" class="menu--aside--green menu--aside"> <h2 class="visually-hidden" id="block-sptsprimarynavigation-menu">SP&TS Primary Navigation (Second Level)</h2> <ul class="menu"> <li class="menu-item menu-item--expanded"> <a href="/transit/free-transit-and-incentives" data-drupal-link-system-path="node/224">Free Transit and Commuter Benefits</a> <ul class="menu"> <li class="menu-item"> <a href="/transit/free-transit-and-incentives/payroll-deduction">Pre-Tax Payroll Deduction</a> </li> <li class="menu-item"> <a href="/transit/free-transit-incentives/line-u" data-drupal-link-system-path="node/378">Line U</a> </li> <li class="menu-item"> <a href="/transit/free-transit-incentives/caltrain-go-pass" data-drupal-link-system-path="node/150">Caltrain Go Pass</a> </li> <li class="menu-item"> <a href="/transit/free-transit-and-incentives/vta-smart-pass" data-drupal-link-system-path="node/234">VTA SmartPass</a> </li> <li class="menu-item"> <a href="/ac-transit-easypass" data-drupal-link-system-path="node/1219">AC Transit EasyPass</a> </li> </ul> </li> <li class="menu-item"> <a href="/transit/train" title="Train" data-drupal-link-system-path="node/87">Train</a> </li> <li class="menu-item"> <a href="/transit/express-bus" title="Express Bus" data-drupal-link-system-path="node/387">Express Bus</a> </li> <li class="menu-item"> <a href="/transit/bus-and-light-rail" title="Bus and Light Rail" data-drupal-link-system-path="node/396">Bus and Light Rail</a> </li> <li class="menu-item"> <a href="/transit/community-shuttles" title="Community Shuttles" data-drupal-link-system-path="node/403">Community Shuttles</a> </li> <li class="menu-item menu-item--expanded menu-item--active-trail"> <a href="/transit/free-transit-incentives/caltrain-go-pass" data-drupal-link-system-path="node/150">Caltrain Go Pass</a> <ul class="menu"> <li class="menu-item"> <a href="/transit/free-transit-incentives/caltrain-go-pass/about-go-pass" data-drupal-link-system-path="node/573">About the Caltrain Go Pass</a> </li> <li class="menu-item"> <a href="/transit/free-transit-incentives/caltrain-go-pass/eligibility" data-drupal-link-system-path="node/571">Go Pass Eligibility</a> </li> <li class="menu-item"> <a href="/transit-pass-request">Request Your Go Pass</a> </li> <li class="menu-item menu-item--active-trail"> <a href="/transit/free-transit-incentives/caltrain-go-pass/lost-stolen-damaged" data-drupal-link-system-path="node/572" class="is-active">If Your Clipper Card is Lost, Stolen, or Damaged</a> </li> </ul> </li> <li class="menu-item menu-item--collapsed"> <a href="/transit/updates" data-drupal-link-system-path="node/850">Transit Updates and Apps</a> </li> </ul> </nav> </aside> </div> </main> <footer role="contentinfo" class="clearfix"> <div class="footer__inner l--constrained l--bleed clearfix"> <div> <nav role="navigation" aria-labelledby="block-spts-footer-menu" id="block-spts-footer" class="menu--footer-menu"> <h2 class="visually-hidden" id="block-spts-footer-menu">SP&TS Footer Navigation</h2> <ul class="menu"> <li class="menu-item menu-item--collapsed"> <a href="/visitors-vendors-and-departments" data-drupal-link-system-path="node/498">Visitors, Vendors, and Departments</a> </li> <li class="menu-item menu-item--collapsed"> <a href="/maps-resources-and-access" title="Maps, Resources & Access" data-drupal-link-system-path="node/90">Maps, Resources, and Access</a> </li> <li class="menu-item menu-item--collapsed"> <a href="/get-started-stanford" data-drupal-link-system-path="node/539">Getting Started at Stanford</a> </li> <li class="menu-item menu-item--collapsed"> <a href="/about" title="About" data-drupal-link-system-path="node/107">About</a> </li> <li class="menu-item"> <a href="/privacy-policy" data-drupal-link-system-path="node/797">Privacy Policy</a> </li> <li class="menu-item"> <a href="/about/contact" data-drupal-link-system-path="node/245">Contact</a> </li> <li class="menu-item"> <a href="/news" data-drupal-link-system-path="node/388">News</a> </li> </ul> </nav> </div> </div> </footer> <section class="page-below background--red clearfix"> <div class="page-below__inner l--constrained l--bleed"> <h4 class="page-below__logo image--zero logo--stacked"> <a href="https://www.stanford.edu" class="link--block"> <img src="/themes/custom/spts/logo-full-stacked.svg" alt="Stanford University" onerror="this.onerror=null; 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