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}); } </script> <div class='privacy-static-page'> <div class='hero'> <h2>Privacy policy</h2> <h3>Privacy. Your data. Your trust.</h3> </div> <div class='tab-bar'> <div class='container'> <a class='tab na'>North American Policy</a> <a class='tab intl'>International Policy</a> <select class='form-control policy-selector'> <option value='na'>North American Policy</option> <option value='intl'>International Policy</option> </select> </div> </div> <div class='container'> <div class='row'> <div class='col-md-4 hidden-sm hidden-xs'> <ul class='nav nav-stacked' data-spy='affix' id='sidebar'> <li> <a href='#our-commitment'>Our Commitment to You</a> </li> <li class='na-only'> <a href='#privacy-policy'>Privacy policy</a> </li> <li class='intl-only'> <a href='#our-privacy-promise'>Our Privacy Promise</a> </li> <li class='intl-only'> <a href='#privacy-notice'>Privacy Notice</a> </li> <li class='intl-only'> <a href='#summary'>Summary</a> </li> <li> <a href='#what-information-we-have'>What information we have & where we get it</a> </li> <li> <a href='#how-we-use-your-information'>How we use your information & why</a> </li> <li> <a href='#who-we-share-information-with'>Who we share your data with and why</a> </li> <li> <a href='#your-choice-and-rights'>Your choice and rights</a> </li> <li> <a href='#looking-after-your-information'>Looking after your information</a> </li> <li> <a href='#contact-us'>Contact</a> </li> </ul> </div> <div class='col-md-8'> <div class='section' id='our-commitment'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Our Commitment to You</h3> </div> <div class='section-body'> <p>You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.</p> <p> It's important that you know what personal information Universe Experiences Inc. (known here as "we" or "Universe") collects about you, and how we use it. <span class='intl-only'> If you are a customer outside North America, the data controller (referred to here as “we” or “Universe”) is the Ticketmaster entity based in the market in which the event takes place: </span> </p> <div class='intl-only'> <table class='entities'> <thead> <tr> <th>Country</th> <th>Company</th> </tr> </thead> <tbody> <tr> <td>Aland Islands</td> <td>Ticketmaster Suomi OY</td> </tr> <tr> <td>Australia</td> <td>Ticketmaster Australasia Pty Ltd</td> </tr> <tr> <td>Austria</td> <td>Ticketmaster GmbH</td> </tr> <tr> <td>Belgium</td> <td>N.V. Ticketmaster Belgium S.A.</td> </tr> <tr> <td>Denmark</td> <td>Ticketmaster Danmark A/S</td> </tr> <tr> <td>Finland</td> <td>Ticketmaster Suomi OY</td> </tr> <tr> <td>France</td> <td>Ticketmaster SAS</td> </tr> <tr> <td>Furstentum Liechtenstein</td> <td>Ticketmaster Schweiz AG</td> </tr> <tr> <td>Germany</td> <td>Ticketmaster GmbH</td> </tr> <tr> <td>Isle of Man</td> <td>Ticketmaster UK Limited</td> </tr> <tr> <td>Netherlands</td> <td>Ticketmaster BV</td> </tr> <tr> <td>New Zealand</td> <td>Ticketmaster NZ Ltd</td> </tr> <tr> <td>Northern Ireland</td> <td>Ticketshop (NI) Limited trading as Ticketmaster</td> </tr> <tr> <td>Norway</td> <td>Billettservice AS</td> </tr> <tr> <td>Svalbard and Jan Mayen</td> <td>Billettservice AS</td> </tr> <tr> <td>Spain</td> <td>Ticketmaster Spain S.A.U.</td> </tr> <tr> <td>Sweden</td> <td>Ticketmaster Sverige AB</td> </tr> <tr> <td>Switzerland</td> <td>Ticketmaster Schweiz AG</td> </tr> <tr> <td>United Kingdom</td> <td>Ticketmaster UK Limited</td> </tr> </tbody> </table> </div> <p>We've done our best to make our explanations short and easy to understand. But, if you'd like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact' section below.</p> <p>If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.</p> </div> </div> <div class='section na-only' id='privacy-policy'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Privacy Policy</h3> <p> <i>Effective Date: December 1, 2022</i> </p> </div> <div class='section-body'> <p>As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.</p> <p>Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:</p> <ol> <li>purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and</li> <li>when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.</li> </ol> <p>Your choices and rights under each scenario are explained in more detail below.</p> <div class='info-block'> <svg width="46" height="50" viewBox="0 0 46 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M39.1304 34.7826H44.5652C45.1652 34.7826 45.6522 35.2696 45.6522 35.8696V48.913C45.6522 49.513 45.1652 50 44.5652 50H31.5217C30.9217 50 30.4348 49.513 30.4348 48.913V35.8696C30.4348 35.2696 30.9217 34.7826 31.5217 34.7826H36.9565V29.3478C36.9565 27.55 35.4935 26.087 33.6957 26.087H11.9565C10.1587 26.087 8.69565 27.55 8.69565 29.3478V34.7826H14.1304C14.7304 34.7826 15.2174 35.2696 15.2174 35.8696V48.913C15.2174 49.513 14.7304 50 14.1304 50H1.08696C0.486957 50 0 49.513 0 48.913V35.8696C0 35.2696 0.486957 34.7826 1.08696 34.7826H6.52174V29.3478C6.52174 26.3522 8.96087 23.913 11.9565 23.913H21.7391V15.2174H16.3043C15.7043 15.2174 15.2174 14.7304 15.2174 14.1304V1.08696C15.2174 0.486957 15.7043 0 16.3043 0H29.3478C29.9478 0 30.4348 0.486957 30.4348 1.08696V14.1304C30.4348 14.7304 29.9478 15.2174 29.3478 15.2174H23.913V23.913H33.6957C36.6913 23.913 39.1304 26.3522 39.1304 29.3478V34.7826ZM13.0435 47.8261V36.9565H2.17391V47.8261H13.0435ZM17.3913 13.0435V2.17391H28.2609V13.0435H17.3913ZM32.6087 47.8261H43.4783V36.9565H32.6087V47.8261Z" fill="#A9B0B7"/> </svg> <h4> What information we have and where we collect it from </h4> <p class='info-body'> We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. <br> <a href='#what-information-we-have'> Learn More </a> </p> </div> <div class='info-block'> <svg width="50" height="50" viewBox="0 0 50 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M0 25C0 38.7848 11.2152 50 25 50C38.7848 50 50 38.7848 50 25C50 11.2152 38.7848 0 25 0C11.2152 0 0 11.2152 0 25ZM2.17391 25C2.17391 12.413 12.413 2.17391 25 2.17391C37.587 2.17391 47.8261 12.413 47.8261 25C47.8261 37.587 37.587 47.8261 25 47.8261C12.413 47.8261 2.17391 37.587 2.17391 25Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.8696 25C10.8696 39.0196 17.0762 50 25.0001 50C32.924 50 39.1305 39.0196 39.1305 25C39.1305 10.9804 32.924 0 25.0001 0C17.0762 0 10.8696 10.9804 10.8696 25ZM13.0435 25C13.0435 12.6283 18.5196 2.17391 25 2.17391C31.4804 2.17391 36.9565 12.6283 36.9565 25C36.9565 37.3717 31.4804 47.8261 25 47.8261C18.5196 47.8261 13.0435 37.3717 13.0435 25Z" fill="#A9B0B7"/> <path d="M25 50C24.4 50 23.9131 49.513 23.9131 48.913V1.08696C23.9131 0.486957 24.4 0 25 0C25.6 0 26.087 0.486957 26.087 1.08696V48.913C26.087 49.513 25.6 50 25 50Z" fill="#A9B0B7"/> <path d="M48.913 26.087H1.08696C0.486957 26.087 0 25.6 0 25C0 24.4 0.486957 23.9131 1.08696 23.9131H48.913C49.513 23.9131 50 24.4 50 25C50 25.6 49.513 26.087 48.913 26.087Z" fill="#A9B0B7"/> <path d="M44.5653 13.0435H5.43486C4.83486 13.0435 4.3479 12.5566 4.3479 11.9566C4.3479 11.3566 4.83486 10.8696 5.43486 10.8696H44.5653C45.1653 10.8696 45.6522 11.3566 45.6522 11.9566C45.6522 12.5566 45.1653 13.0435 44.5653 13.0435Z" fill="#A9B0B7"/> <path d="M44.5653 39.1305H5.43486C4.83486 39.1305 4.3479 38.6435 4.3479 38.0435C4.3479 37.4435 4.83486 36.9565 5.43486 36.9565H44.5653C45.1653 36.9565 45.6522 37.4435 45.6522 38.0435C45.6522 38.6435 45.1653 39.1305 44.5653 39.1305Z" fill="#A9B0B7"/> </svg> <h4> How we use your information </h4> <p class='info-body'> We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law. <br> <a href='#how-we-use-your-information'> Learn More </a> </p> </div> <div class='info-block'> <svg width="48" height="50" viewBox="0 0 48 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M22.9167 37.5002C22.9167 39.7981 24.7855 41.6668 27.0834 41.6668C29.3813 41.6668 31.2501 39.7981 31.2501 37.5002C31.2501 35.2022 29.3813 33.3335 27.0834 33.3335C24.7855 33.3335 22.9167 35.2022 22.9167 37.5002ZM25 37.5002C25 36.3523 25.9354 35.4169 27.0833 35.4169C28.2312 35.4169 29.1667 36.3523 29.1667 37.5002C29.1667 38.6482 28.2312 39.5836 27.0833 39.5836C25.9354 39.5836 25 38.6482 25 37.5002Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M39.5833 29.1667C39.5833 31.4646 41.452 33.3333 43.7499 33.3333C46.0478 33.3333 47.9166 31.4646 47.9166 29.1667C47.9166 26.8687 46.0478 25 43.7499 25C41.452 25 39.5833 26.8687 39.5833 29.1667ZM41.6667 29.1667C41.6667 28.0187 42.6021 27.0833 43.75 27.0833C44.8979 27.0833 45.8333 28.0187 45.8333 29.1667C45.8333 30.3146 44.8979 31.25 43.75 31.25C42.6021 31.25 41.6667 30.3146 41.6667 29.1667Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M39.5833 45.8332C39.5833 48.1311 41.452 49.9998 43.7499 49.9998C46.0478 49.9998 47.9166 48.1311 47.9166 45.8332C47.9166 43.5353 46.0478 41.6665 43.7499 41.6665C41.452 41.6665 39.5833 43.5353 39.5833 45.8332ZM41.6667 45.8331C41.6667 44.6852 42.6021 43.7498 43.75 43.7498C44.8979 43.7498 45.8333 44.6852 45.8333 45.8331C45.8333 46.981 44.8979 47.9164 43.75 47.9164C42.6021 47.9164 41.6667 46.981 41.6667 45.8331Z" fill="#A9B0B7"/> <path d="M30.2084 36.4583C29.825 36.4583 29.4584 36.2479 29.275 35.8833C29.0167 35.3687 29.2271 34.7437 29.7417 34.4854L40.1584 29.2771C40.673 29.0208 41.298 29.2291 41.5563 29.7437C41.8146 30.2583 41.6042 30.8833 41.0896 31.1416L30.673 36.35C30.525 36.4229 30.3667 36.4583 30.2084 36.4583Z" fill="#A9B0B7"/> <path d="M40.6252 45.833C40.469 45.833 40.3106 45.7976 40.1606 45.7226L29.744 40.5143C29.2294 40.2559 29.0211 39.6309 29.2773 39.1164C29.5336 38.6018 30.1606 38.3955 30.6752 38.6497L41.0919 43.858C41.6065 44.1164 41.8148 44.7414 41.5586 45.2559C41.3731 45.6226 41.0065 45.833 40.6252 45.833Z" fill="#A9B0B7"/> <path d="M23.9583 45.8333H1.04167C0.466667 45.8333 0 45.3667 0 44.7917V13.5417C0 13.2646 0.110417 13 0.304167 12.8042L12.8042 0.304167C13 0.110417 13.2646 0 13.5417 0H36.4583C37.0333 0 37.5 0.466667 37.5 1.04167V23.9583C37.5 24.5333 37.0333 25 36.4583 25C35.8833 25 35.4167 24.5333 35.4167 23.9583V2.08333H13.9729L2.08333 13.9729V43.75H23.9583C24.5333 43.75 25 44.2167 25 44.7917C25 45.3667 24.5333 45.8333 23.9583 45.8333Z" fill="#A9B0B7"/> <path d="M13.5417 14.5833H1.04167C0.466667 14.5833 0 14.1167 0 13.5417C0 12.9667 0.466667 12.5 1.04167 12.5H12.5V1.04167C12.5 0.466667 12.9667 0 13.5417 0C14.1167 0 14.5833 0.466667 14.5833 1.04167V13.5417C14.5833 14.1167 14.1167 14.5833 13.5417 14.5833Z" fill="#A9B0B7"/> </svg> <h4> Who we share information with </h4> <p class='info-body'> We may share your information with Sellers- as well as other third parties associated with the service provided. <br> <a href='#who-we-share-information-with'> Learn More </a> </p> </div> <div class='info-block'> <svg width="34" height="50" viewBox="0 0 34 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M30.2083 25C29.6333 25 29.1666 24.5333 29.1666 23.9583V14.5833C29.1666 7.68958 23.5603 2.08333 16.6666 2.08333C9.77283 2.08333 4.16659 7.68958 4.16659 14.5833V23.9583C4.16659 24.5333 3.69992 25 3.12492 25C2.54992 25 2.08325 24.5333 2.08325 23.9583V14.5833C2.08325 6.54167 8.62492 0 16.6666 0C24.7083 0 31.2499 6.54167 31.2499 14.5833V23.9583C31.2499 24.5333 30.7833 25 30.2083 25Z" fill="#A9B0B7"/> <path d="M26.0417 24.9998C25.4667 24.9998 25 24.5332 25 23.9582V14.5832C25 9.98734 21.2625 6.24984 16.6667 6.24984C12.0708 6.24984 8.33333 9.98734 8.33333 14.5832V23.9582C8.33333 24.5332 7.86667 24.9998 7.29167 24.9998C6.71667 24.9998 6.25 24.5332 6.25 23.9582V14.5832C6.25 8.83942 10.9229 4.1665 16.6667 4.1665C22.4104 4.1665 27.0833 8.83942 27.0833 14.5832V23.9582C27.0833 24.5332 26.6167 24.9998 26.0417 24.9998Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.20833 49.9998H28.125C30.9958 49.9998 33.3333 47.6623 33.3333 44.7915V26.0415C33.3333 24.3186 31.9312 22.9165 30.2083 22.9165H3.125C1.40208 22.9165 0 24.3186 0 26.0415V44.7915C0 47.6623 2.3375 49.9998 5.20833 49.9998ZM2.08333 26.0414C2.08333 25.4664 2.55 24.9998 3.125 24.9998H30.2083C30.7833 24.9998 31.25 25.4664 31.25 26.0414V44.7914C31.25 46.5143 29.8479 47.9164 28.125 47.9164H5.20833C3.48542 47.9164 2.08333 46.5143 2.08333 44.7914V26.0414Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.6957 41.2332C12.8915 41.5061 13.2061 41.6665 13.5415 41.6665H19.7915C20.1269 41.6665 20.4415 41.5061 20.6373 41.2353C20.8311 40.9623 20.8852 40.6123 20.779 40.2957L19.479 36.3957C20.3394 35.6144 20.8332 34.5186 20.8332 33.3332C20.8332 31.0353 18.9644 29.1665 16.6665 29.1665C14.3686 29.1665 12.4998 31.0353 12.4998 33.3332C12.4998 34.5186 12.9936 35.6144 13.854 36.3936L12.554 40.2936C12.4457 40.6123 12.4998 40.9623 12.6957 41.2332ZM17.2646 36.3414L18.3458 39.5831H14.9875L16.0687 36.3414C16.2229 35.8768 16.0333 35.3664 15.6125 35.1164C14.9688 34.7331 14.5833 34.0664 14.5833 33.3331C14.5833 32.1852 15.5187 31.2498 16.6667 31.2498C17.8146 31.2498 18.75 32.1852 18.75 33.3331C18.75 34.0664 18.3646 34.7331 17.7208 35.1164C17.3 35.3664 17.1083 35.8768 17.2646 36.3414Z" fill="#A9B0B7"/> </svg> <h4> Your choices and rights </h4> <p class='info-body'> Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you. <br> <a href='#your-choice-and-rights'> Learn More </a> </p> </div> <div class='info-block'> <svg width="50" height="50" viewBox="0 0 50 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M25 47.7273C37.5519 47.7273 47.7273 37.5519 47.7273 25C47.7273 12.4481 37.5519 2.27273 25 2.27273C12.4481 2.27273 2.27273 12.4481 2.27273 25C2.27273 37.5519 12.4481 47.7273 25 47.7273ZM25 50C38.8071 50 50 38.8071 50 25C50 11.1929 38.8071 0 25 0C11.1929 0 0 11.1929 0 25C0 38.8071 11.1929 50 25 50Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M36.4599 11.7243C36.9949 12.0523 37.1628 12.752 36.8348 13.287L35.866 12.6932L34.8971 12.0993C35.2251 11.5642 35.9248 11.3963 36.4599 11.7243ZM20.3016 37.4007C21.1659 37.8519 22.0391 37.4241 22.0395 37.4235L36.8348 13.287C36.8349 13.2869 36.8348 13.287 35.866 12.6932C34.8971 12.0993 34.8973 12.0991 34.8971 12.0993L20.9806 34.8022L18.1619 31.0094C16.2451 28.4302 14.3102 25.8267 14.2491 25.745C13.8732 25.2424 13.1611 25.1397 12.6585 25.5155C12.1559 25.8914 12.0532 26.6035 12.429 27.1061C12.4874 27.1842 14.4184 29.7824 16.3378 32.365L20.1575 37.505L20.3016 37.4007ZM21.8403 36.2573C21.8403 36.2573 21.8404 36.2574 21.8403 36.2573V36.2573Z" fill="#A9B0B7"/> </svg> <h4> How we look after your information </h4> <p class='info-body'> We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it. <br> <a href='#looking-after-your-information'> Learn More </a> </p> </div> <div class='info-block'> <svg width="53" height="50" viewBox="0 0 53 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M13.6365 21.5908C13.6365 14.6976 19.2433 9.09082 26.1365 9.09082C33.0297 9.09082 38.6365 14.6976 38.6365 21.5908C38.6365 28.484 33.0297 34.0908 26.1365 34.0908C19.2433 34.0908 13.6365 28.484 13.6365 21.5908ZM15.909 21.5906C15.909 27.2292 20.4977 31.8178 26.1363 31.8178C31.7749 31.8178 36.3636 27.2292 36.3636 21.5906C36.3636 15.9519 31.7749 11.3633 26.1363 11.3633C20.4977 11.3633 15.909 15.9519 15.909 21.5906Z" fill="#A9B0B7"/> <path d="M25.3409 27.5909C25.1136 27.8182 25 28.1136 25 28.4091C25 28.7045 25.1136 29 25.3409 29.2045C25.5455 29.4318 25.8409 29.5454 26.1364 29.5454C26.4318 29.5454 26.7273 29.4318 26.9318 29.2045C27.1591 29 27.2727 28.7045 27.2727 28.4091C27.2727 28.1136 27.1591 27.8182 26.9318 27.6136C26.5227 27.1818 25.7727 27.1818 25.3409 27.5909Z" fill="#A9B0B7"/> <path d="M26.1363 13.6367C23.1045 13.6367 20.6636 15.4549 20.4613 17.8685C20.409 18.4935 20.8727 19.0435 21.4977 19.0958C22.1249 19.1708 22.6727 18.6844 22.7249 18.0594C22.8227 16.8731 24.3545 15.9094 26.134 15.9094C27.9817 15.9094 29.5454 16.9504 29.5454 18.1822C29.5454 19.289 28.4681 20.0049 26.1567 20.4322L25.909 20.4799C25.3817 20.589 25.0022 21.0526 25.0022 21.5913L24.9999 23.864C24.9999 24.489 25.5067 25.0004 26.1363 25.0004C26.7636 25.0004 27.2727 24.4935 27.2727 23.864L27.2772 22.5185C30.2931 21.8094 31.8204 20.3526 31.8204 18.1822C31.8204 15.6754 29.2704 13.6367 26.1363 13.6367Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M0 21.5909C0 9.68636 11.725 0 26.1364 0C40.5477 0 52.2727 9.68636 52.2727 21.5909C52.2727 33.4955 40.5477 43.1818 26.1364 43.1818C22.7227 43.1818 19.3909 42.6364 16.2205 41.5614L6.40909 49.7386C6.2 49.9114 5.94091 50 5.68182 50C5.46591 50 5.25227 49.9386 5.06136 49.8159C4.64318 49.5432 4.45227 49.0318 4.58864 48.5523L7.88409 37.0205C2.86364 32.9636 0 27.3818 0 21.5909ZM16.3771 39.2066C19.4816 40.3362 22.7657 40.9089 26.1362 40.9089C39.2953 40.9089 49.9998 32.243 49.9998 21.5907C49.9998 10.9385 39.2953 2.27254 26.1362 2.27254C12.9771 2.27254 2.27254 10.9385 2.27254 21.5907C2.27254 26.9748 4.97027 31.9816 9.87254 35.6884C10.2475 35.9725 10.4089 36.4566 10.2794 36.9066L7.78618 45.6294L15.2612 39.3998C15.5725 39.143 15.9975 39.0657 16.3771 39.2066Z" fill="#A9B0B7"/> </svg> <h4> Questions and feedback </h4> <p class='info-body'> If you have any questions or feedback about this policy, or how we handle your information, get in touch with us. <br> <a href='#contact-us'> Learn More </a> </p> </div> </div> </div> <div class='section intl-only' id='our-privacy-promise'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Our Privacy Promise</h3> </div> <div class='section-body'> <p>As an open ticketing platform, Universe hosts listings and sells tickets on behalf of companies or individuals. We refer to these individuals or companies who set up events on the Universe platform as "Sellers". Events are created and administered by Sellers and Universe hosts these events on our platform. In order to purchase a ticket for a Seller's event, you may need to create a Universe account. If you have any questions about an event or a Seller's use of your data, please contact the Seller directly.</p> </div> </div> <div class='section intl-only' id='privacy-notice'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Privacy Notice</h3> </div> <div class='section-body'> <p>Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us. For example, if you:</p> <ol> <li>purchase a ticket from us, we will use the information you provide us to fulfil both our and the Seller's obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and</li> <li>when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.</li> </ol> <p>Your choices and rights under each scenario are explained in more detail below.</p> </div> </div> <div class='section intl-only' id='summary'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Summary</h3> </div> <div class='section-body'> <p>Click on each icon for more information or scroll down to read the full policy.</p> <div class='info-block'> <svg width="46" height="50" viewBox="0 0 46 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M39.1304 34.7826H44.5652C45.1652 34.7826 45.6522 35.2696 45.6522 35.8696V48.913C45.6522 49.513 45.1652 50 44.5652 50H31.5217C30.9217 50 30.4348 49.513 30.4348 48.913V35.8696C30.4348 35.2696 30.9217 34.7826 31.5217 34.7826H36.9565V29.3478C36.9565 27.55 35.4935 26.087 33.6957 26.087H11.9565C10.1587 26.087 8.69565 27.55 8.69565 29.3478V34.7826H14.1304C14.7304 34.7826 15.2174 35.2696 15.2174 35.8696V48.913C15.2174 49.513 14.7304 50 14.1304 50H1.08696C0.486957 50 0 49.513 0 48.913V35.8696C0 35.2696 0.486957 34.7826 1.08696 34.7826H6.52174V29.3478C6.52174 26.3522 8.96087 23.913 11.9565 23.913H21.7391V15.2174H16.3043C15.7043 15.2174 15.2174 14.7304 15.2174 14.1304V1.08696C15.2174 0.486957 15.7043 0 16.3043 0H29.3478C29.9478 0 30.4348 0.486957 30.4348 1.08696V14.1304C30.4348 14.7304 29.9478 15.2174 29.3478 15.2174H23.913V23.913H33.6957C36.6913 23.913 39.1304 26.3522 39.1304 29.3478V34.7826ZM13.0435 47.8261V36.9565H2.17391V47.8261H13.0435ZM17.3913 13.0435V2.17391H28.2609V13.0435H17.3913ZM32.6087 47.8261H43.4783V36.9565H32.6087V47.8261Z" fill="#A9B0B7"/> </svg> <h4> What information we have and where we collect it from </h4> <p class='info-body'> We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. <br> <a href='#what-information-we-have'> Learn More </a> </p> </div> <div class='info-block'> <svg width="50" height="50" viewBox="0 0 50 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M0 25C0 38.7848 11.2152 50 25 50C38.7848 50 50 38.7848 50 25C50 11.2152 38.7848 0 25 0C11.2152 0 0 11.2152 0 25ZM2.17391 25C2.17391 12.413 12.413 2.17391 25 2.17391C37.587 2.17391 47.8261 12.413 47.8261 25C47.8261 37.587 37.587 47.8261 25 47.8261C12.413 47.8261 2.17391 37.587 2.17391 25Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.8696 25C10.8696 39.0196 17.0762 50 25.0001 50C32.924 50 39.1305 39.0196 39.1305 25C39.1305 10.9804 32.924 0 25.0001 0C17.0762 0 10.8696 10.9804 10.8696 25ZM13.0435 25C13.0435 12.6283 18.5196 2.17391 25 2.17391C31.4804 2.17391 36.9565 12.6283 36.9565 25C36.9565 37.3717 31.4804 47.8261 25 47.8261C18.5196 47.8261 13.0435 37.3717 13.0435 25Z" fill="#A9B0B7"/> <path d="M25 50C24.4 50 23.9131 49.513 23.9131 48.913V1.08696C23.9131 0.486957 24.4 0 25 0C25.6 0 26.087 0.486957 26.087 1.08696V48.913C26.087 49.513 25.6 50 25 50Z" fill="#A9B0B7"/> <path d="M48.913 26.087H1.08696C0.486957 26.087 0 25.6 0 25C0 24.4 0.486957 23.9131 1.08696 23.9131H48.913C49.513 23.9131 50 24.4 50 25C50 25.6 49.513 26.087 48.913 26.087Z" fill="#A9B0B7"/> <path d="M44.5653 13.0435H5.43486C4.83486 13.0435 4.3479 12.5566 4.3479 11.9566C4.3479 11.3566 4.83486 10.8696 5.43486 10.8696H44.5653C45.1653 10.8696 45.6522 11.3566 45.6522 11.9566C45.6522 12.5566 45.1653 13.0435 44.5653 13.0435Z" fill="#A9B0B7"/> <path d="M44.5653 39.1305H5.43486C4.83486 39.1305 4.3479 38.6435 4.3479 38.0435C4.3479 37.4435 4.83486 36.9565 5.43486 36.9565H44.5653C45.1653 36.9565 45.6522 37.4435 45.6522 38.0435C45.6522 38.6435 45.1653 39.1305 44.5653 39.1305Z" fill="#A9B0B7"/> </svg> <h4> How we use your information </h4> <p class='info-body'> We collect and use your information for lots of reasons such as helping you get into the events you love, sharing news, for marketing and as otherwise required by law. <br> <a href='#how-we-use-your-information'> Learn More </a> </p> </div> <div class='info-block'> <svg width="48" height="50" viewBox="0 0 48 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M22.9167 37.5002C22.9167 39.7981 24.7855 41.6668 27.0834 41.6668C29.3813 41.6668 31.2501 39.7981 31.2501 37.5002C31.2501 35.2022 29.3813 33.3335 27.0834 33.3335C24.7855 33.3335 22.9167 35.2022 22.9167 37.5002ZM25 37.5002C25 36.3523 25.9354 35.4169 27.0833 35.4169C28.2312 35.4169 29.1667 36.3523 29.1667 37.5002C29.1667 38.6482 28.2312 39.5836 27.0833 39.5836C25.9354 39.5836 25 38.6482 25 37.5002Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M39.5833 29.1667C39.5833 31.4646 41.452 33.3333 43.7499 33.3333C46.0478 33.3333 47.9166 31.4646 47.9166 29.1667C47.9166 26.8687 46.0478 25 43.7499 25C41.452 25 39.5833 26.8687 39.5833 29.1667ZM41.6667 29.1667C41.6667 28.0187 42.6021 27.0833 43.75 27.0833C44.8979 27.0833 45.8333 28.0187 45.8333 29.1667C45.8333 30.3146 44.8979 31.25 43.75 31.25C42.6021 31.25 41.6667 30.3146 41.6667 29.1667Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M39.5833 45.8332C39.5833 48.1311 41.452 49.9998 43.7499 49.9998C46.0478 49.9998 47.9166 48.1311 47.9166 45.8332C47.9166 43.5353 46.0478 41.6665 43.7499 41.6665C41.452 41.6665 39.5833 43.5353 39.5833 45.8332ZM41.6667 45.8331C41.6667 44.6852 42.6021 43.7498 43.75 43.7498C44.8979 43.7498 45.8333 44.6852 45.8333 45.8331C45.8333 46.981 44.8979 47.9164 43.75 47.9164C42.6021 47.9164 41.6667 46.981 41.6667 45.8331Z" fill="#A9B0B7"/> <path d="M30.2084 36.4583C29.825 36.4583 29.4584 36.2479 29.275 35.8833C29.0167 35.3687 29.2271 34.7437 29.7417 34.4854L40.1584 29.2771C40.673 29.0208 41.298 29.2291 41.5563 29.7437C41.8146 30.2583 41.6042 30.8833 41.0896 31.1416L30.673 36.35C30.525 36.4229 30.3667 36.4583 30.2084 36.4583Z" fill="#A9B0B7"/> <path d="M40.6252 45.833C40.469 45.833 40.3106 45.7976 40.1606 45.7226L29.744 40.5143C29.2294 40.2559 29.0211 39.6309 29.2773 39.1164C29.5336 38.6018 30.1606 38.3955 30.6752 38.6497L41.0919 43.858C41.6065 44.1164 41.8148 44.7414 41.5586 45.2559C41.3731 45.6226 41.0065 45.833 40.6252 45.833Z" fill="#A9B0B7"/> <path d="M23.9583 45.8333H1.04167C0.466667 45.8333 0 45.3667 0 44.7917V13.5417C0 13.2646 0.110417 13 0.304167 12.8042L12.8042 0.304167C13 0.110417 13.2646 0 13.5417 0H36.4583C37.0333 0 37.5 0.466667 37.5 1.04167V23.9583C37.5 24.5333 37.0333 25 36.4583 25C35.8833 25 35.4167 24.5333 35.4167 23.9583V2.08333H13.9729L2.08333 13.9729V43.75H23.9583C24.5333 43.75 25 44.2167 25 44.7917C25 45.3667 24.5333 45.8333 23.9583 45.8333Z" fill="#A9B0B7"/> <path d="M13.5417 14.5833H1.04167C0.466667 14.5833 0 14.1167 0 13.5417C0 12.9667 0.466667 12.5 1.04167 12.5H12.5V1.04167C12.5 0.466667 12.9667 0 13.5417 0C14.1167 0 14.5833 0.466667 14.5833 1.04167V13.5417C14.5833 14.1167 14.1167 14.5833 13.5417 14.5833Z" fill="#A9B0B7"/> </svg> <h4> Who we share information with </h4> <p class='info-body'> We may share your information with Sellers- as well as other third parties associated with the service provided. <br> <a href='#who-we-share-information-with'> Learn More </a> </p> </div> <div class='info-block'> <svg width="34" height="50" viewBox="0 0 34 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M30.2083 25C29.6333 25 29.1666 24.5333 29.1666 23.9583V14.5833C29.1666 7.68958 23.5603 2.08333 16.6666 2.08333C9.77283 2.08333 4.16659 7.68958 4.16659 14.5833V23.9583C4.16659 24.5333 3.69992 25 3.12492 25C2.54992 25 2.08325 24.5333 2.08325 23.9583V14.5833C2.08325 6.54167 8.62492 0 16.6666 0C24.7083 0 31.2499 6.54167 31.2499 14.5833V23.9583C31.2499 24.5333 30.7833 25 30.2083 25Z" fill="#A9B0B7"/> <path d="M26.0417 24.9998C25.4667 24.9998 25 24.5332 25 23.9582V14.5832C25 9.98734 21.2625 6.24984 16.6667 6.24984C12.0708 6.24984 8.33333 9.98734 8.33333 14.5832V23.9582C8.33333 24.5332 7.86667 24.9998 7.29167 24.9998C6.71667 24.9998 6.25 24.5332 6.25 23.9582V14.5832C6.25 8.83942 10.9229 4.1665 16.6667 4.1665C22.4104 4.1665 27.0833 8.83942 27.0833 14.5832V23.9582C27.0833 24.5332 26.6167 24.9998 26.0417 24.9998Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.20833 49.9998H28.125C30.9958 49.9998 33.3333 47.6623 33.3333 44.7915V26.0415C33.3333 24.3186 31.9312 22.9165 30.2083 22.9165H3.125C1.40208 22.9165 0 24.3186 0 26.0415V44.7915C0 47.6623 2.3375 49.9998 5.20833 49.9998ZM2.08333 26.0414C2.08333 25.4664 2.55 24.9998 3.125 24.9998H30.2083C30.7833 24.9998 31.25 25.4664 31.25 26.0414V44.7914C31.25 46.5143 29.8479 47.9164 28.125 47.9164H5.20833C3.48542 47.9164 2.08333 46.5143 2.08333 44.7914V26.0414Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.6957 41.2332C12.8915 41.5061 13.2061 41.6665 13.5415 41.6665H19.7915C20.1269 41.6665 20.4415 41.5061 20.6373 41.2353C20.8311 40.9623 20.8852 40.6123 20.779 40.2957L19.479 36.3957C20.3394 35.6144 20.8332 34.5186 20.8332 33.3332C20.8332 31.0353 18.9644 29.1665 16.6665 29.1665C14.3686 29.1665 12.4998 31.0353 12.4998 33.3332C12.4998 34.5186 12.9936 35.6144 13.854 36.3936L12.554 40.2936C12.4457 40.6123 12.4998 40.9623 12.6957 41.2332ZM17.2646 36.3414L18.3458 39.5831H14.9875L16.0687 36.3414C16.2229 35.8768 16.0333 35.3664 15.6125 35.1164C14.9688 34.7331 14.5833 34.0664 14.5833 33.3331C14.5833 32.1852 15.5187 31.2498 16.6667 31.2498C17.8146 31.2498 18.75 32.1852 18.75 33.3331C18.75 34.0664 18.3646 34.7331 17.7208 35.1164C17.3 35.3664 17.1083 35.8768 17.2646 36.3414Z" fill="#A9B0B7"/> </svg> <h4> Your choices and rights </h4> <p class='info-body'> Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you. <br> <a href='#your-choice-and-rights'> Learn More </a> </p> </div> <div class='info-block'> <svg width="50" height="50" viewBox="0 0 50 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M25 47.7273C37.5519 47.7273 47.7273 37.5519 47.7273 25C47.7273 12.4481 37.5519 2.27273 25 2.27273C12.4481 2.27273 2.27273 12.4481 2.27273 25C2.27273 37.5519 12.4481 47.7273 25 47.7273ZM25 50C38.8071 50 50 38.8071 50 25C50 11.1929 38.8071 0 25 0C11.1929 0 0 11.1929 0 25C0 38.8071 11.1929 50 25 50Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M36.4599 11.7243C36.9949 12.0523 37.1628 12.752 36.8348 13.287L35.866 12.6932L34.8971 12.0993C35.2251 11.5642 35.9248 11.3963 36.4599 11.7243ZM20.3016 37.4007C21.1659 37.8519 22.0391 37.4241 22.0395 37.4235L36.8348 13.287C36.8349 13.2869 36.8348 13.287 35.866 12.6932C34.8971 12.0993 34.8973 12.0991 34.8971 12.0993L20.9806 34.8022L18.1619 31.0094C16.2451 28.4302 14.3102 25.8267 14.2491 25.745C13.8732 25.2424 13.1611 25.1397 12.6585 25.5155C12.1559 25.8914 12.0532 26.6035 12.429 27.1061C12.4874 27.1842 14.4184 29.7824 16.3378 32.365L20.1575 37.505L20.3016 37.4007ZM21.8403 36.2573C21.8403 36.2573 21.8404 36.2574 21.8403 36.2573V36.2573Z" fill="#A9B0B7"/> </svg> <h4> How we look after your information </h4> <p class='info-body'> We're always taking steps to make sure your information is protected and to delete it securely when we no longer need it. <br> <a href='#looking-after-your-information'> Learn More </a> </p> </div> <div class='info-block'> <svg width="53" height="50" viewBox="0 0 53 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M13.6365 21.5908C13.6365 14.6976 19.2433 9.09082 26.1365 9.09082C33.0297 9.09082 38.6365 14.6976 38.6365 21.5908C38.6365 28.484 33.0297 34.0908 26.1365 34.0908C19.2433 34.0908 13.6365 28.484 13.6365 21.5908ZM15.909 21.5906C15.909 27.2292 20.4977 31.8178 26.1363 31.8178C31.7749 31.8178 36.3636 27.2292 36.3636 21.5906C36.3636 15.9519 31.7749 11.3633 26.1363 11.3633C20.4977 11.3633 15.909 15.9519 15.909 21.5906Z" fill="#A9B0B7"/> <path d="M25.3409 27.5909C25.1136 27.8182 25 28.1136 25 28.4091C25 28.7045 25.1136 29 25.3409 29.2045C25.5455 29.4318 25.8409 29.5454 26.1364 29.5454C26.4318 29.5454 26.7273 29.4318 26.9318 29.2045C27.1591 29 27.2727 28.7045 27.2727 28.4091C27.2727 28.1136 27.1591 27.8182 26.9318 27.6136C26.5227 27.1818 25.7727 27.1818 25.3409 27.5909Z" fill="#A9B0B7"/> <path d="M26.1363 13.6367C23.1045 13.6367 20.6636 15.4549 20.4613 17.8685C20.409 18.4935 20.8727 19.0435 21.4977 19.0958C22.1249 19.1708 22.6727 18.6844 22.7249 18.0594C22.8227 16.8731 24.3545 15.9094 26.134 15.9094C27.9817 15.9094 29.5454 16.9504 29.5454 18.1822C29.5454 19.289 28.4681 20.0049 26.1567 20.4322L25.909 20.4799C25.3817 20.589 25.0022 21.0526 25.0022 21.5913L24.9999 23.864C24.9999 24.489 25.5067 25.0004 26.1363 25.0004C26.7636 25.0004 27.2727 24.4935 27.2727 23.864L27.2772 22.5185C30.2931 21.8094 31.8204 20.3526 31.8204 18.1822C31.8204 15.6754 29.2704 13.6367 26.1363 13.6367Z" fill="#A9B0B7"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M0 21.5909C0 9.68636 11.725 0 26.1364 0C40.5477 0 52.2727 9.68636 52.2727 21.5909C52.2727 33.4955 40.5477 43.1818 26.1364 43.1818C22.7227 43.1818 19.3909 42.6364 16.2205 41.5614L6.40909 49.7386C6.2 49.9114 5.94091 50 5.68182 50C5.46591 50 5.25227 49.9386 5.06136 49.8159C4.64318 49.5432 4.45227 49.0318 4.58864 48.5523L7.88409 37.0205C2.86364 32.9636 0 27.3818 0 21.5909ZM16.3771 39.2066C19.4816 40.3362 22.7657 40.9089 26.1362 40.9089C39.2953 40.9089 49.9998 32.243 49.9998 21.5907C49.9998 10.9385 39.2953 2.27254 26.1362 2.27254C12.9771 2.27254 2.27254 10.9385 2.27254 21.5907C2.27254 26.9748 4.97027 31.9816 9.87254 35.6884C10.2475 35.9725 10.4089 36.4566 10.2794 36.9066L7.78618 45.6294L15.2612 39.3998C15.5725 39.143 15.9975 39.0657 16.3771 39.2066Z" fill="#A9B0B7"/> </svg> <h4> Questions and feedback </h4> <p class='info-body'> If you have any questions or feedback about this policy, or how we handle your information, get in touch with us. <br> <a href='#contact-us'> Learn More </a> </p> </div> </div> </div> <div class='section' id='what-information-we-have'> <div class='na-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>What Information We Have & Where We Get It</h3> </div> <div class='section-body na-only'> <ul> <li><b>Contact and billing information.</b> When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.</li> <li><b>Information you post.</b> When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.</li> <li><b>Demographic Information.</b> We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you'd prefer that we do not do this, see the 'Your Rights & Choices' section below.</li> <li><b>Accessibility Information.</b> If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).</li> <li><b>Information used for health/safety purposes</b>. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times. In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used.</li> <li><b>Children’s Information.</b> In the few instances where we collect personal information from children, we always seek parental consent and will only ever use such information for the purposes specified when we use it.</li> <li><b>We collect information from you passively.</b> We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click <a target=_'blank' href='https://www.universe.com/cookies'>here</a>. We also collect information from our apps.</li> <li><b>We get information about you from third parties.</b> For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.</li> <li><b>Other Information.</b> We may collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our <a href='cookies'>Cookies Policy</a>.</li> </ul> </div> </div> <div class='intl-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>What information we have & where we get it</h3> </div> <div class='section-body'> <ul> <li><strong>Creating an Account & Buying tickets.</strong> When you create an account, buy a ticket, register for a presale or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.</li> <li><strong>Using our websites and apps.</strong> When you use our websites or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.</li> <li><strong>Fan experience & customer support.</strong> When you contact our Customer Services teams with a query or provide us with feedback, we record that interaction for evidentiary purposes.</li> <li><strong>Using social media.</strong> When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.</li> <li><strong>Accessibility.</strong> If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).</li> <li><strong>Processing children’s data.</strong> In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.</li> <li><strong>Geodemographic data suppliers.</strong> We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.</li> <li><strong>Fan Images and CCTV.</strong> When attending an event at a venue or festival we collect your image and likeness whether this is through CCTV cameras or videographers or photographers on venue of festival sites. This is primarily collected for the safety and security of our fans; however, we sometimes use these images in our marketing or social media posts. If you wish to object to images being used for marketing visit the ‘Your Rights & Choices’ section below.</li> </ul> </div> </div> </div> <div class='section' id='how-we-use-your-information'> <div class='na-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>How We Use Your Information & Why</h3> </div> <div class='section-body'> <ul> <li><b>For the performance of our contract with you.</b> When you enter into a contract with us (for example to buy merchandise or a ticket), we use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.</li> <li><b>We use information to improve our products and services.</b> We might use your information to customize your experience with us. This could include displaying content based upon your preferences.</li> <li><b>We may use your information to make our website, products, and services better.</b> We may combine information we get from you with information about you we get from third parties.</li> <li><b>We use information for security purposes.</b> We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.</li> <li><b>We use information for health/safety purposes.</b> Any information required to be collected for purposes of compliance with applicable health and safety requirements, will only be used to contact attendees or shared with.</li> <li><b>We use information for marketing purposes.</b> For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the <a href='#your-choice-and-rights'>choices section</a> below.</li> <li><b>We may also use push notifications on our mobile apps.</b> We may use push notifications and your location information in our apps to send you alerts regarding local events.</li> </ul> </div> </div> <div class='intl-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>How we use your information & why</h3> </div> <div class='section-body'> <p>This section explains how we use your information and the legal basis on which we use it.</p> <ol> <li><strong>For the performance of our contract with you</strong> <ul> <li><strong>When you make purchases.</strong> We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can: <ul> <li>process your order</li> <li>send you customer service emails including booking confirmations and event reminders</li> <li>take payment, and</li> <li>provide you with customer support.</li> </ul></li> <li><strong>Sellers.</strong> To share with Sellers who organise the event to enable them to run the event, allocate seating or notify you if there has been a change to the event or provide important event information.</li> </ul></li> <li><strong>For our legitimate business interests</strong> <ul> <li><strong>Market research.</strong> To conduct market research and analysis which helps improve and customise our products and services.</li> <li><strong>Fan feedback.</strong> To contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.</li> <li><strong>Personalisation.</strong> To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in.</li> </ul></li> <li><strong>For our overriding legitimate business interests</strong> <ul> <li><strong>To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.</strong> For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner's brands), fraud, or other crimes.</li> <li><strong>Event security.</strong> To protect our fans and ensure the security of our and our Event Partners’ operations.</li> </ul></li> <li><strong>Where you’ve given your consent</strong> <ul> <li><strong>Marketing.</strong> To contact you with information or offers regarding upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.</li> <li><strong>Location-based services.</strong> For example, our apps request location permission for functions like browsing events near your location and receiving push notifications about them or seeing yourself on the map at an event.</li> <li><strong>Advertising & cookies.</strong> To deliver tailored advertising and marketing communications on our websites and apps (see our Cookies Policy for more information).</li> <li><strong>Accessibility.</strong> To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.</li> <li><strong>Commercial Partners.</strong> We sometimes work with Commercial Partners who we share data with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale deals. In some circumstances, where sharing is not necessary for us to perform the contract you have requested, we will request your consent prior to sharing and provide information regarding what will be shared with whom.</li> </ul></li> </ol> </div> </div> </div> <div class='section' id='who-we-share-information-with'> <div class='na-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Who We Share Your Data With & Why</h3> </div> <div class='section-body'> <h4>We may share information with third parties.</h4> <ul class='comment'> <li><b>We will share information within the Live Nation family of companies.</b> This may include Ticketmaster and Live Nation-owned or operated venues, for example.</li> <li><b>We will share information with third parties who perform services on our behalf.</b> For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.</li> <li><b>We will share information with our business partners.</b> This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. This may also include third party advertisers who may collect information when you interact with our site. Our partners use this information. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.</li> <li><b>We will share information with third parties who sell products or services to you.</b> We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.</li> <li><b>We may share information if we think we have to in order to comply with the law or to protect ourselves.</b> For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.</li> <li><b>We may share information with any successor to all or part of our business.</b> For example, if part of our business is sold we may give our customer list as part of that transaction.</li> <li><b>We may share your information for reasons not described in this policy.</b> We will tell you before we do this.</li> </ul> </div> </div> <div class='intl-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Who we share your data with & why</h3> </div> <div class='section-body'> <ul> <li><strong>Live Nation Entertainment.</strong> Within the Live Nation Entertainment Group and associated family of companies who provide services for us such as marketing, profiling, reporting and technical and product support.</li> <li><strong>Data processors.</strong> Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.</li> <li><strong>Sellers.</strong> Sellers are the entities who use Universe’s open ticketing platform to list events to be sold. We share your information with Sellers so that they can run the event and for other reasons described in their privacy policies. We will name the Seller when you purchase a ticket so you know who will receive your data, and you will be given the option to subscribe to receiving marketing from them.</li> <li><strong>Third party products.</strong> If you have bought any goods and services fulfilled by third parties (e.g. ticket insurance or merchandise), we’ll share data with them so that they can process and fulfil your orders.</li> <li><strong>Commercial Partners.</strong> These are third parties we work with to provide additional value-add services. As the type of Commercial Partners we work with varies, we use just-in-time information to let you know when data will be shared with them and that it will be processed in accordance with their privacy notice.</li> <li><strong>Disclosures under law.</strong> Government agencies or other authorised bodies where permitted or required by law.</li> <li><strong>Successors.</strong> Any successor to all or part of our business.</li> </ul> </div> </div> </div> <div class='section' id='your-choice-and-rights'> <div class='na-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Your Choices & Rights</h3> </div> <div class='section-body'> <h4>Your choices</h4> <p>Where you have given us your consent, you can withdraw it by doing the following.</p> <ul> <li>To stop receiving our promotional emails, click <a target='_blank' href='https://privacyportal-cdn.onetrust.com/dsarwebform/ba6f9c5b-dda5-43bd-bac4-4e06afccd928/draft/c16375da-a536-4ef3-b018-b3ddd7a10a70.html'>here</a> or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.</li> <li>To opt out of the use of cookies and tracking tools, please see our <a href='cookies'>Cookies Policy</a>.</li> <li>To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.</li> <li>To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you</li> </ul> <h4>Your rights – Europe and the UK</h4> <p>Subject to applicable laws, you may also have rights over how your personal information is used including:</p> <ul> <li>The right to object to our processing of your data.</li> <li>The right to request that your information be erased or restricted from further use.</li> <li>The right to request a copy of the information we hold about you.</li> <li>The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).</li> <li>The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.</li> </ul> <p>To exercise any of the above rights please contact us using our <a href='https://privacyportal.onetrust.com/webform/ba6f9c5b-dda5-43bd-bac4-4e06afccd928/f0d42fb2-7395-4a8b-8eea-543554ef30d2' style='color: rgb(58,102,229);'>Webform</a>. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.</p> <h4>Your rights – North America</h4> <ul> <li> <p>You have choices around how to control the collection, use, and sharing of your personal information.</p> <p>Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:</p> <ul> <li><b>Disclosure.</b> You have the right to request a report showing the personal information collected, shared, and sold about you.</li> <li><b>Deletion.</b> You have the right to request that we delete any personal information collected from or about you.</li> <li><b>Correction.</b> You have the right to request that we correct inaccurate personal information collected from or about you.</li> <li><b>Opt-Out of Sale/Sharing or Processing.</b> You have the right to opt out of the sale or sharing of your personal information. You also have the right to opt out of the processing of your data for targeted advertising or profiling purposes.</li> <li><b>Non-Discrimination.</b> We shall not discriminate against you based on your exercise of any of the above rights.</li> </ul> </li> </ul> <p><b>You may submit a request to enact any of the above rights by clicking <a target='_blank' href='https://privacyportal.onetrust.com/webform/ba6f9c5b-dda5-43bd-bac4-4e06afccd928/f0d42fb2-7395-4a8b-8eea-543554ef30d2'>here</a> to submit a request or calling us at 855.633.0019. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.</b></p> <p><b>Your “Do Not Sell or Share” Rights Under the CCPA.</b> Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request <a target='_blank' href='https://privacyportal.onetrust.com/webform/ba6f9c5b-dda5-43bd-bac4-4e06afccd928/f0d42fb2-7395-4a8b-8eea-543554ef30d2'>here</a>. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0019.</p> <p><b>Oregon Consumer Privacy Act:</b> You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more <a href='mailto:privacy@livenation.com?subject=Oregon%20Consumer%20Privacy%20Act%20-%20Third%20Party%20Information'>email us</a>.</p> <p>To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.</p> <h4>Personal Information Collected</h4> <ul> <li>Names and Aliases</li> <li>Physical Address</li> <li>Phone Number</li> <li>E-Mail Address</li> <li>IP Address</li> <li>Unique Identifiers</li> <li>Interactions with Customer Service</li> <li>Information about transactions made on our services</li> <li>Fan Preferences and Attributes</li> <li>Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click <a target='_blank' href='https://www.universe.com/cookies'>here</a>.</li> <li>Device Attributes</li> </ul> <p><b>Sensitive Personal Information.</b> Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.</p> <h4>Personal Information Disclosed for a Business Purpose or Sold/Shared</h4> <table> <tr> <td class='privacy-column-header' width='16%'> <b>Categories of Personal Information</b> </td> <td class='privacy-column-header' width='18%'> <b>Personal Information</b> </td> <td class='privacy-column-header' width='16%'> <b>Disclosed for a Business Purpose</b> </td> <td class='privacy-column-header' width='16%'> <b>Sold/Shared</b> </td> <td class='privacy-column-header' width='16%'> <b>Categories of Third-Party Recipients</b> </td> <td class='privacy-column-header'> <b>Retention Standards</b> </td> </tr> <tr> <td class='privacy-row-header' rowspan='6'> Identifiers </td> <td class='privacy-center-content privacy-border-right-none'> Names and Aliases </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header' rowspan='4'> Business Partners, Data Brokers, Technical Service Providers, Government Agencies </td> <td class='privacy-column-header' rowspan='6'> Retained only as long as it is necessary to provide our products and services, keep our systems secure, and maintain necessary business and financial records. </td> </tr> <tr> <td class='privacy-center-content privacy-border-right-none'> Physical Address </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> </tr> <tr> <td class='privacy-center-content privacy-border-right-none'> Phone Number </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> </tr> <tr> <td class='privacy-center-content privacy-border-right-none'> E-Mail Address </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> </tr> <tr> <td class='privacy-center-content privacy-border-right-none'> IP Address </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-border-left-none' rowspan='2'> Business Partners, Technical Service Providers </td> </tr> <tr> <td class='privacy-center-content privacy-border-right-none'> Unique Identifiers </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> </tr> <tr> <td class='privacy-row-header' rowspan='3'> Commercial Information </td> <td class='privacy-border-right-left-none'> Interactions with Customer Service </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'></td> <td class='privacy-border-left-none' rowspan='2'> Technical Service Providers, Government Agencies </td> <td class='privacy-column-header' rowspan='3'> Retained only as long as it is necessary to provide and improve our products and services, keep our systems secure, and maintain necessary business and financial records. </td> </tr> <tr> <td class='privacy-center-content privacy-border-right-none'> Information about transactions made on our services </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> </tr> <tr> <td class='privacy-center-content privacy-border-right-none'> Individual’s Preferences and Attributes </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-border-left-none' rowspan='3'> Business Partners, Data Brokers, Technical Service Providers </td> </tr> <tr> <td class='privacy-row-header' rowspan='3'> Internet/ Electronic Activity </td> <td class='privacy-border-right-left-none'> Cookies/Web Beacons </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-border-left-none' rowspan='2'> Retained only as long as it is necessary to provide our products and services and keep our systems secure. </td> </tr> <tr> <td class='privacy-center-content privacy-border-right-none'> Device Attributes </td> <td class='privacy-column-header'> <b>X</b> </td> <td class='privacy-column-header'> <b>X</b> </td> </tr> </table> <br> <p><b>Data Retention and Deletion.</b> As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information?</p> <p>In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.</p> <p><b>Authorized Agents.</b> You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.</p> <h4>Sources of Data</h4> <ul> <li>Self-disclosed (e.g. Information provided when interacting with our products and services)</li> <li>Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)</li> <li>Data brokers (e.g. Marketing companies, advertising partners, etc.)</li> <li>Technical service providers (e.g. Cloud service providers)</li> </ul> <h4>Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information</h4> <ul> <li>Providing products and services</li> <li>Event management</li> <li>Market research and aggregated analytics</li> <li>To prevent, detect, and manage unlawful behavior</li> <li>Marketing</li> <li>Client Services</li> <li>Staff Administration</li> </ul> <h4>Third Parties with Whom we Share Personal Information</h4> <ul> <li>Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)</li> <li>Data brokers (e.g. Marketing companies, advertising partners, etc.)</li> <li>Technical service providers (e.g. Cloud service providers)</li> </ul> <p>To view our CCPA request metrics, please click <a href='https://help.livenation.com/s/article/CCPA-Statistics?language=en_US'>here</a>.</p> <p><b>“Shine the Light” Law.</b> If you are a California resident and have an established business relationship with us, you can <a href='mailto:privacy@livenation.com'>email us</a> to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.</p> <p>Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.</p> <p><b>Do Not Track.</b> Our websites and apps are not designed to respond to 'do not track' requests from browsers.</p> </div> </div> <div class='intl-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Your choice & rights</h3> </div> <div class='section-body'> <h4>Your choices</h4> <p>Where you have given us your consent, you can withdraw it by doing the following:</p> <ul> <li>To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.</li> <li>To opt out of the use of cookies and tracking tools, please see our Cookies Policy.</li> <li>To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.</li> </ul> <p>Where we have relied on a legitimate interest, you can object to it by doing the following:</p> <ul> <li>To object to personalisation you can change your preferences within your account. If this option is not available, you can contact us and we will do it for you.</li> <li>To object to being contacted as part of fan feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.</li> </ul> <h4>Your rights</h4> <p>You also have rights over how your personal information is used including:</p> <ul> <li>The right to request that your information be erased or restricted from further use.</li> <li>The right to request a copy of the information we hold about you.</li> <li>The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).</li> <li>The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.</li> </ul> <p>To exercise any of the above rights please contact us using our <a href="https://privacyportal.onetrust.com/webform/ba6f9c5b-dda5-43bd-bac4-4e06afccd928/f0d42fb2-7395-4a8b-8eea-543554ef30d2">Webform</a>. Please use the email associated with your account so we can locate your personal data. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.</p> </div> </div> </div> <div class='section' id='looking-after-your-information'> <div class='na-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Looking After Your Information</h3> </div> <div class='section-body'> <p>We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.</p> <p>We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.</p> <p>As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.</p> <p>When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.</p> <ul> <li>Standard Contractual Clauses approved by the European Commission</li> <li>EU-US Privacy Shield</li> <li>Binding Corporate Rules</li> <li>Binding Corporate Processor Rules</li> </ul> <p>We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click <a target='_blank' href='https://tmsupport.force.com/s/article/AdChoices'>here</a>. We do not control the use of those technologies.</p> </div> </div> <div class='intl-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Looking after your information</h3> </div> <div class='section-body'> <p>We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.</p> <p>We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.</p> <p>As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.</p> <p>When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.</p> <ul> <li>Standard Contractual Clauses approved by the European Commission</li> <li>Binding Corporate Rules</li> <li>Binding Corporate Processor Rules</li> </ul> <p>For more information, or to get a copy of the relevant documentation please contact us.</p> </div> </div> </div> <div class='section' id='contact-us'> <div class='na-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Contact Us</h3> </div> <div class='section-body'> <p>If you have any questions about this Policy or other privacy concerns, you can email us at <a href='mailto:privacy@livenation.com'>privacy@universe.com</a>. Please do not include your credit card number or other sensitive information in your email. You can also write us at:</p> <p>Live Nation Entertainment, Inc.</p> <p>9348 Civic Center Drive</p> <p>Beverly Hills, CA 90210</p> <p>Attention: Privacy Officer, Legal</p> <h4>What we will do if there is an update to this policy.</h4> <p>From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.</p> <p>© 2022 Universe. All rights reserved.</p> </div> </div> <div class='intl-only'> <div class='section-heading'> <svg class='chevron' viewbox='0 0 7 12'> <path d='M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z' fill='#A9B0B7' fillrule='evenodd'></path> </svg> <h3>Contact us</h3> </div> <div class='section-body'> <p>If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: <a href="mailto:privacy@universe.com">privacy@universe.com</a></p> <p>There’s also your local data protection regulator, which you can find <a href="https://edpb.europa.eu/about-edpb/board/members_en">here</a>, although we encourage you to try and let us help you first.</p> </div> </div> </div> </div> </div> </div> </div> <div class="mw-footer"> <div class="container"> <div class="links"> <section class="about"> <header> Get to know us </header> <a href="/about"> About </a> <a href="/careers"> Jobs </a> <a href="https://blog.universe.com"> Blog </a> <a href="/help"> Get help </a> <a href="/contact-us"> Contact us </a> </section> <section class="attendee"> <header> Find events </header> <a href="/app"> Get the app </a> <a href="/explore"> Top events </a> </section> <section class="host"> <header> Host events </header> <a href="/overview"> Become a host </a> <a href="/features"> Tour </a> <a href="/sell-on-your-site"> Embeddable Widgets </a> <a href="/customers"> Customers </a> <a href="/pricing"> Pricing </a> <a href="/boxoffice"> Get the onsite app </a> <a href="https://developers.universe.com"> Developers </a> </section> <form id="locale_switcher" onchange="switch_locale()"> <section class="locale"> <svg class="chevron" viewBox="0 0 7 12"> <path d="M.27 10.46a.89.89 0 0 0 0 1.28c.36.35.94.35 1.3 0l5.16-5.1a.89.89 0 0 0 0-1.28L1.57.26a.93.93 0 0 0-1.3 0 .89.89 0 0 0 0 1.28L4.5 6 .27 10.46z" fill="#A9B0B7" fillRule="evenodd" /> 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