Общи въпроси | Yettel - Всичко свързано с теб

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class="last leaf"><a href="/bg/business/traveling-abroad">Роуминг и международни разговори</a></li> </ul></li> </ul></div></li> <li class="last expanded"><div class="show-third-navigation"><a href="/bg/business/services">Дигитални бизнес услуги</a><ul class="tree-nav-content"><li class="first last expanded menu-container"><ul class="menu nav"><li class="first leaf"><a href="/bg/business/service/digital-office">Digital Office</a></li> <li class="leaf"><a href="/bg/business/uslugi/digitalni/sd-wan">SD-Wan</a></li> <li class="leaf"><a href="/bg/business/service/office-365">Mircrosoft 365</a></li> <li class="leaf"><a href="/bg/business/uslugi/digitalni/next-generation-firewall">Next Generation Firewall</a></li> <li class="leaf"><a href="/bg/business/service/surveyontablet">Survey on tablet</a></li> <li class="leaf"><a href="/bg/node/43660/">Антивирусни решения</a></li> <li class="leaf"><a href="/bg/business/uslugi/digitalni/online-magazin">Онлайн магазин</a></li> <li class="last leaf"><a href="/bg/content/business-portal">Бизнес портал</a></li> </ul></li> </ul></div></li> </ul></li> <li class="leaf my-telenor-menu my-telenor-show"><a href="https://www.yettel.bg/yettel-login" class="my-telenor-menu my-telenor-menu my-telenor-menu my-telenor-menu">Yettel портал</a></li> <li class="last leaf my-telenor-menu my-business-show"><a href="https://business.yettel.bg?ref=corpmenu" class="my-telenor-menu my-telenor-business my-telenor-menu my-telenor-business my-telenor-menu my-telenor-business my-telenor-menu my-telenor-business">Бизнес портал</a></li> </ul> </div> </div> </nav> <div class="header-wrapper"> <div class="container px-0"> <div class="row g-0"> <div class="col-sm-12 mega-menu"> <div class="header-left-menu"> <div class="region region-navigation"> <div id="block-locale-language" class="block block-locale language-switcher hidden-sm hidden-xs"> <div class="content"> <ul class="language-switcher-locale-url"><li class="bg first active"><a href="/bg/customer-service/%D0%BE%D0%B1%D1%89%D0%B8-%D0%B2%D1%8A%D0%BF%D1%80%D0%BE%D1%81%D0%B8" class="language-link active language-link active language-link active language-link active" xml:lang="bg" title="Общи въпроси">BG</a></li> <li class="en last"><a href="/en/customer-service/everything-else/general-questions" class="language-link language-link language-link language-link" xml:lang="en" title="General questions">EN</a></li> </ul> </div> </div> </div> </div> <ul id="mobile-menu-links" class="links clearfix hidden-sm hidden-xs"><li class="menu-1546 first"><a href="/bg" class="hide-first-navigation hide-first-navigation hide-first-navigation hide-first-navigation">Частни клиенти</a></li> <li class="menu-1721"><a href="/bg/business" class="hide-first-navigation hide-first-navigation hide-first-navigation hide-first-navigation">Бизнес клиенти</a></li> <li class="menu-2181"><a href="https://www.yettel.bg/yettel-login" class="my-telenor-menu my-telenor-menu my-telenor-menu my-telenor-menu">Yettel портал</a></li> <li class="menu-4121 last"><a href="https://business.yettel.bg?ref=corpmenu" class="my-telenor-menu my-telenor-business my-telenor-menu my-telenor-business my-telenor-menu my-telenor-business my-telenor-menu my-telenor-business">Бизнес портал</a></li> </ul> </div> </div> <div class="row g-0 flex-xs-row justify-content-center-xs second-menu" id="second-menu"> <div class="col-xs-4 col-sm-2 logo-header-no-pad"> <div class="logo-header"> <a href="/bg"><img src="https://www.yettel.bg/profiles/tlnr/themes/telenor_thm/logo.png?new" alt="yettel"></a> </div> </div> <div class="hidden-xs col-sm-6"> <div class="region region-header"> <div id="block-block-8446" class="block block-block"> <div class="content"> <style> .navbar-nav .second-nav .tree-nav-content .menu li a { padding: 10px !important; } .l-mobile-menu .main-menu-inner>.menu.nav li.leaf { opacity: 1; } .l-mobile-menu li.leaf.hundred-sites a:after { content: "ново"; display: block !important; background: #b4ff00; color: #002340; padding: 3px 10px; border-radius: 10px; position: absolute; top: 20%; left: 80%; font-size: 1.4rem; } .l-mobile-menu li.leaf.hundred-sites { position: relative !important; } @media screen and (min-width: 901px) and (max-width: 1999px) { li#menu-item-5g ul.tree-nav-content.tree-nav-content-right.tree-nav-fixed-width { display: none !important; } li.leaf.hundred-sites:after { content: "ново"; display: inline-block !important; background: #b4ff00; color: #002340; padding: 3px 10px; border-radius: 10px; position: absolute; top: 20%; left: 80%; } ul.tree-nav-content.tree-nav-content-right { display: block; max-width: 110vw !important; width: 110vw !important; min-width: 100vw !important; padding-left: 3vw !important; margin: 0 !important; position: fixed !important; top: 13% !important; right: unset !important; left: 0 !important; } .menu-container li.leaf.active a { color: #002340 !important; background: #B4FF00 !important; } a.active-trail.active { display: block; width: 100%; text-align: left !important; } ul.tree-nav-content.tree-nav-content-right li.expanded.menu-container { width: 15% !important; float: left !important; /* margin-left: 4%; */ } li.expanded.menu-container { height: 500px !important; min-height: unset !important; width: 20% !important; float: left !important; padding-bottom: 2% !important; } .menu-container li.leaf a, .menu-container li.leaf span.nolink { font-size: 16px !important; } .navbar-nav .second-nav .tree-nav-content li li { width: 90%; } .menu-item-bold a:hover { color: #1a1a1a !important; background: none !important; } .navbar-nav .second-nav .tree-nav-content .menu li a { color: #002340 !important; } .menu-item-bold a { color: #002340 !important; } ul.tree-nav-content { -webkit-box-shadow: 0px 8px 12px -1px rgba(158, 153, 158, 1); -moz-box-shadow: 0px 8px 12px -1px rgba(158, 153, 158, 1); box-shadow: 0px 8px 12px -1px rgba(158, 153, 158, 1) !important; /* border: 3px solid #19AAF8 !important; */ } ul.tree-nav-content { width: 1200px !important; min-width: 1200px !important; position: absolute !important; top: 100% !important; left: 0 !important; right: 0; } .navbar-nav .second-nav .tree-nav-content:before { background: #fff !important; } .menu-item-bold { padding: 30px 10px 30px 50px !important; } .menu-item-bold a, .menu-item-bold span { color: #1a1a1a !important; font-size: 18px !important; font-weight: 800 !important; } .navbar-nav .second-nav .tree-nav-content.tree-nav-content-right, .navigation-small .navbar-nav .second-nav .tree-nav-content.tree-nav-content-right { left: 0 !important; } .navbar-nav .second-nav .tree-nav-content ul { padding: 0; min-width: 100%; width: 100% !important; margin: 0 auto !important; } #smartphone-item-category { background: url(/sites/default/files/yettel-smartphone-menu-icon.png) no-repeat; background-position: left; } #tablet-item-category { background: url(/sites/default/files/yettel-tablets-menu-icon.png) no-repeat; background-position: left; } #acc-item-category { background: url(/sites/default/files/yettel-gadgets-menu-icon.png) no-repeat; background-position: left; } #other-item-category { background: url(/sites/default/files/yettel-smrsrv-menu-icon.png) no-repeat; background-position: left; } #smartphone-services-item-category { background: url(/sites/default/files/yettel-fav-menu-icon.png) no-repeat; background-position: left; } #postpaid-item-category { background: url(/sites/default/files/yettel-postpaid-menu-icon.png) no-repeat; background-position: left; } #prepaid-item-category { background: url(/sites/default/files/yettel-prepaid-menu-icon.png) no-repeat; background-position: left; } #mobile-internet-item-category { background: url(/sites/default/files/yettel-data-menu-icon.png) no-repeat; background-position: left; } #outside-item-category { background: url(/sites/default/files/yettel-roaming-menu-icon.png) no-repeat; background-position: left; } #internet-item-category { background: url(/sites/default/files/yettel-fixednet-menu-icon.png) no-repeat; background-position: left; } #smart-home-item-category { background: url(/sites/default/files/yettel-sh-menu-icon.png) no-repeat; background-position: left; } #home-phones-item-category { background: url(/sites/default/files/yettel-fixed-menu-icon.png) no-repeat; background-position: left; } #digital-services-item-category { background: url(/sites/default/files/yettel-ds-menu-icon.png) no-repeat; background-position: left; } #for-you-item-category { background: url(/sites/default/files/yettel-star-menu-icon.png) no-repeat; background-position: left; } #your-car-item-category { background: url(/sites/default/files/yettel-car-menu-icon.png) no-repeat; background-position: left; } #more-for-you-item-category { background: url(/sites/default/files/yettel-4u-menu-icon.png) no-repeat; background-position: left; } #faq-item-category { background: url(/sites/default/files/yettel-faq-menu-icon.png) no-repeat; background-position: left; } #contacts-item-category { background: url(/sites/default/files/yettel-info-menu-icon.png) no-repeat; background-position: left; } #esg-item-category { background: url(/sites/default/files/menu-esg-icon.svg) no-repeat; background-position: left; } #network-item-category { background: url(/sites/default/files/menu-network-icon.svg) no-repeat; background-position: left; } #aboutus-item-category { background: url(/sites/default/files/menu-y-icon.svg) no-repeat; background-position: left; } #careers-item-category { background: url(/sites/default/files/menu-careers-icon.svg) no-repeat; background-position: left; } #tv-info-category { background: url(/sites/default/files/tv-more-info.svg) no-repeat; background-position: left; } #rouming-item-category{ background: url(/sites/default/files/iconworlds.png) no-repeat; background-position: left; } li#menu-item-fixed ul.tree-nav-content.tree-nav-content-right li.expanded.menu-container, li#menu-item-fixed ul.tree-nav-content.tree-nav-content-right li.expanded.menu-container:nth-of-type(1) { width: 25% !important; } div#block-menu-menu-main-menu-ii li.first.expanded ul.second-nav { display: block; } li#internet-item-category, li#tv-item-category, #combo-item-category { height: 82px !important; display: flex; } .menu-container { padding-left: 20px !important; } li#menu-item-about .first.leaf { min-height: 90px !important; } li#menu-item-about .menu.nav .leaf { display: flex; align-items: center; } /* MOBILNI MENU WRAPPER */ .menu-item-bold { padding-left: 15% !important; background-size: 32px !important; padding-bottom: 5% !important; padding-top: 5% !important; } .menu-item-bold a { font-family: yettel; } li#menu-item-mobile-plans li.expanded.menu-container { width: 20% !important; margin-left: 0 !important; } /* li#menu-item-mobile-plans .menu-item-bold { width: 290px !important; } */ /* DEVICES MENU WRAPPER */ li#menu-item-devices .menu-item-bold a.active { background-color: #fff; } 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a { width: 100% !important; } li#menu-item-qa .menu-item-bold { padding-left: 10% !important; background-size: 32px !important; padding-bottom: 1% !important; padding-top: 3% !important; } li#faq-item-category a, li#contacts-item-category a { padding-left: 20px !important; } li#digital-services-item-category { min-width: 300px !important; } li#faq-item-category { width: 300px !important; } /* NO LINK ITEMS */ li#digital-services-item-category { min-width: 300px !important; } /* FOR YOU */ span.nolink { padding: 9px 14px !important; vertical-align: baseline !important; } #block-menu-menu-main-menu-ii>div.content.show>ul>li.first.expanded>ul>li.first.expanded>div>ul>li:nth-child(2) { margin-left: 5%; } /* SEE MORE MENU ITEM */ li.last.leaf.seemore-menu-item a { font-size: 14px !important; font-family: yettellight; font-weight: 900; color: #19AAF8 !important; padding-top: 5px !important; } ul.tree-nav-content.tree-nav-content-right, ul.tree-nav-content, ul.tree-nav-content.tree-nav-content-right { height: auto; } li#menu-item-qa li.leaf { min-width: 300px !important; } .menu-item-bold:before { content: ""; position: absolute; border-bottom: 1px solid #9e9e9e; border-radius: 10px !important; width: 80% !Important; top: 100% !important; left: 0; } .menu-item-bold { margin-bottom: 5%; min-height: 65px !important; } li.menu-container .menu { margin-right: 0 !important; width: 100% !important } .menu-container .menu.nav { margin-right: 0 !important; } .navbar-nav .second-nav .tree-nav-content ul { max-width: 100% !important; } .menu-item-bold a.active { background: none !important; } .menu-container .first.leaf a.active { background: none !important; color: #1a1a1a !important; } .menu-container .leaf a.active { color: #19AAF8 !important; background: none !important; } .menu-container li.leaf.active a { color: #19AAF8 !important; } li#menu-item-devices li.expanded.menu-container { width: 17% !important; /* margin-left: 2%; */ } /* 5G SECTION */ li#menu-item-5g ul.tree-nav-content.tree-nav-content-right.tree-nav-fixed-width { min-width: 100% !important; left: 0 !important; max-width: 300px; } .leaf.menu-what-is-5g { background-image: url(/sites/default/files/yettel-5g-menu-icon.png); background-size: 30px; background-repeat: no-repeat; background-position: left; padding: 10px 35px; } .leaf.menu-our-network { background-image: url(/sites/default/files/5g-iconset-icon2-2.svg); background-size: 30px; background-repeat: no-repeat; background-position: left; padding: 10px 35px; } .leaf.menu-5g-universe { background-image: url(/sites/default/files/5g-iconset-icon3-3.svg); background-size: 30px; background-repeat: no-repeat; background-position: left; padding: 10px 35px; } .leaf.menu-5g-devices { background-image: url(/sites/default/files/5g-iconset-icon4-4.svg); background-size: 20px; background-repeat: no-repeat; background-position: left; padding: 10px 35px; } .leaf.menu-5g-knowledge { background-image: url(/sites/default/files/5g-iconset-icon5.svg); background-size: 25px; background-repeat: no-repeat; background-position: left; padding: 10px 35px; } li#menu-item-5g li.expanded.menu-container { height: 100% !important; width: 20% !important; float: left !important; } li#menu-item-5g ul.tree-nav-content { max-height: 25vw; } #tv-item-category { background: url(/sites/default/files/yettel-tv-navy-o.svg) no-repeat; background-position: left; } #combo-item-category { background: url(/sites/default/files/combo-icon-menu.png) no-repeat; background-position: left; background-size: 18% !important; } } @media screen and (max-width: 720px) { .menu-item-bold a { font-size: 16px !important; font-weight: 800; color: #1a1a1a !important; background: #e9f6ff !important; } .l-mobile-menu { height: 93%; } .menu-item-bold { text-align: center; } .main-menu-wrapper .leaf a { color: #1a1a1a !important; } li.last.leaf.seemore-menu-item a { color: #19AAF8 !important; font-size: 14px !important; text-transform: none; } .menu-item-bold { font-size: 16px !important; font-weight: 800; color: #1a1a1a !important; background: #e9f6ff !important; padding: 5px !important; } .menu-item-bold .nolink { font-size: 16px !important; font-weight: 800; color: #1a1a1a !important; } .menu-item-bold a, .menu-item-bold .nolink { padding: 0 !important; } .l-mobile-menu .main-menu-inner>.menu.nav .second-nav li a { font-size: 28px; padding: 25px 0; } .l-mobile-menu #edit-search-wrapper { margin: 0; float: none; border: 1.89504px solid #002340; border-radius: 10px; height: 4rem; } .l-mobile-menu #edit-submit-search { margin: 2.5vh 0 0; } #edit-search-wrapper #edit-search { height: 5vh; } .l-mobile-menu .main-menu-inner>ul.menu li.expanded.active .second-nav { padding-top: 8vh; } div#block-views-exp-search-page { padding-top: 2vh; } .col-xs-4.col-sm-2.logo-header-no-pad { width: 35% !important; float: left !important; } .col-xs-6.col-sm-4.px-0.pull-right { width: 60%; } div#block-menu-menu-anonymous-block { width: 20%; padding-right: 0 !important; margin-right: 0; margin-left: 40%; text-align: center !important; } .mini-cart .block-title { justify-content: center; } } @media screen and (max-width: 367px) { div#block-views-exp-search-page { padding-top: 0vh; } .l-mobile-menu .main-menu-inner>ul.menu li.expanded.active .second-nav { padding-top: 70px; } } li.leaf span.nolink { color: #002340 !important; } </style> <script> jQuery('div#block-menu-menu-user-block h2.block-title').wrapInner( '<a style="color: #FFFFFF" href="/user/my-offers"></a>'); jQuery('div#block-menu-menu-anonymous-block h2.block-title').wrapInner( '<a style="color: #FFFFFF" href="/bg/user/login"></a>'); </script>  </div> </div> <div id="block-block-7729" class="block block-block"> <div class="content"> <script> jQuery(document).ready(function () { jQuery(".page-private-device a:contains('view')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('apple')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('non-promo')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('smartphone-april-offer')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('filter1')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('Samsung S23 серия')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('iPhone 15 Pro')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('Очаквай от 31.01')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('Samsung Z Fold5')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('b2s smartphones')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('b2s smartwatches')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('b2s laptab')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('bf-smartphones')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('bf-smartwatches')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('bf-headphones')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('28770')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('Sept Acc View')").parent(".leaf").css("display", "none"); jQuery(".page-private-device a:contains('huawei-smartphone-fashion')").parent(".leaf").css("display", "none"); }); jQuery(document).ready(function () { jQuery('p:contains("There is currently no content")').hide(); }); </script> <style> .tariffs-main-carousel.col-md-12.col-xs-12{ width: 100%; } div#offersec{ display: none; } /*HERO DEVICES PLAN */ div.tariff-name-listing-page { margin: 0 12px; } /*business nav full width no rounded corners*/ .business .navigation { background: #002340; padding: 0; } /* -----DEVICE LISTING VIEW----- */ /* product tag fixes */ .product-tag { font-size: 16px; width: 25vh; } .product-tag.\34 8-часова.онлайн.оферта{ width: 290px; background: #b4ff00 !important; } .product-tag.Лизинг.оферта { width: 27vh; } .product-tag.postponed.delivery, .product-tag.временно.изчерпан { width: 30vh; } .product-tag.postponed.delivery { color: #fff; } .product-tag.bundles { width: 30vh; } .product-tag.Предварителна.поръчка { width: 34vh; } .product-tag.\35 g.устройство, .product-tag.smartphone-view-middle, .product-tag.smartphone-view-high, .product-tag.august.smartwatch.offer, .product-tag.sept.acc.view, .product-tag.summer.smartwatch.promo, .product-tag.smartphone-april-offer, .product-tag.huawei-smartphone-fashion, .product-tag.b2s.smartwatches, .product-tag.b2s.smartphones, .product-tag.b2s.headphones, .product-tag.b2s.laptab { display: none !important; } div.product-tag.lte.watches { display: none; } .product-page-rebrand .product-tag { margin-top: 25px; } a.back-button { display: none; } span.inline.even:nth-of-type(3) { display: none !important; } span.delimiter:nth-of-type(2) { display: none !important; } div#block-menu-menu-sticky-bottom ul.menu.nav { padding: 0px !Important; } div#block-menu-menu-sticky-bottom ul.menu.nav li a { font-size: 1rem !important; padding: 5px; } .sticky-bottom-menu ul.menu.nav { align-items: center; } li.en.last { display: none !important; } @media only screen and (min-device-width: 320px) and (max-device-width: 999px) and (-webkit-min-device-pixel-ratio: 2) { .product-tag.\34 8-часова.онлайн.оферта { width: 290px; position: absolute; left: 50% !important; } .footer-container .sticky-bottom-menu ul li { padding: 0 !important; } .sticky-bottom-menu ul.menu.nav { padding: 0; width: 100vw; } } @media only screen and (max-width: 600px) { .info-outter-wrapper .phone-info h2.title-black { max-height: none !important; height: auto !important; } } /* SHOWS THE CONTENT TABS IN PROMO PAGES (HBO, DEEZER, etc) */ @media only screen and (max-width:800px) { ul.nav.nav-tabs.accordion { display: block !important; visibility: visible !important; } } /* HIDES EXTRA LABEL IN DEVICE SPECIFICATIONS TAB*/ div#overview .tablet-overview p { line-height: normal; } div#block-menu-menu-sticky-bottom ul li a:hover { color: #296D94; background-color: inherit; } .page-taxonomy-term-16944 ul.services-menu-ul.privacy { display: none; } span.active-trail.nolink { height: auto; display: block; padding: 27px 0 24px; border-bottom: 4px solid transparent; margin: 0 8px; font-size: 15px; line-height: 24px; color: #fff; opacity: 0.5; } .product-tag.Разопакован span { color: #B4FF00; } span.nolink { color: #ffffff; opacity: 0.5; } #block-menu-menu-main-menu-ii ul.second-nav li.expanded:nth-of-type(2) span.nolink { padding: 28px 0 24px; display: block; height: auto; cursor: pointer; font-size: 15px; } .navbar-nav li.active>a { text-align: left; } li.expanded:hover span.nolink { opacity: 1; } .l-mobile-menu span.nolink { display: block; padding: 25px 0; font-size: 32px; color: #002340; opacity: 1; } #bus-navigation>nav>div>div>ul>li.expanded.business-menu-branch.active>ul>li.expanded.active>div>ul>li>ul>li.first.leaf.active>a, #bus-navigation>nav>div>div>ul>li.expanded.business-menu-branch.active>ul>li.expanded.active>div>ul>li>ul>li:nth-child(2)>a, #bus-navigation>nav>div>div>ul>li.expanded.business-menu-branch.active>ul>li.expanded.active>div>ul>li>ul>li:nth-child(3)>a, #bus-navigation>nav>div>div>ul>li.expanded.business-menu-branch.active>ul>li.expanded.active>div>ul>li>ul>li.last.leaf>a { font-size: 20px; line-height: 21px; color: #002340; padding: 8px 0; } @media (min-width: 992px) and (max-width: 1265px) { #block-menu-menu-main-menu-ii ul.second-nav li.expanded:nth-of-type(2) span.nolink { font-size: 12px; padding-top: 30px; } } .product-tag.Рециклирай.и.спести span { color: #002340; } .view.view-device-list .product-tag { width: 100% !important; padding: 1rem 0 !important; } .node-type-device-smart-phone .product-tag.Рециклирай.и.спести { min-width: 65%; margin: 0 auto !important; } .product-tag.accs-view { display: none !important; } .product-tag.Лаптоп { display: none !important; } .product-tag.smartgadgets-view { display: none !important; } .product-tag.non-promo { display: none !Important; } .product-tag.bundles-view { display: none !important; } .product-tag.smartphone-view { display: none !important; } .product-tag.tablets-view { display: none !important; } .product-tag.apple { display: none !important; } .pre-basket-header .steps-breadcrumb .all-steps>* { text-decoration: unset; } @media only screen and (max-width: 600px) { .info-outter-wrapper .phone-info h2.title-black { max-height: none !important; height: auto !important; } } /* STYLES FOR TARIFF BOX */ .btn-green-link { color: #B4FF00; background: transparent; border: none; margin: 0; padding: 0; } .tariff-extras-cont { height: 14rem; } .tariff-extras-cont p { color: white; } .tariff-extras-cont h3 { color: white; font-weight: 100; font-size: 17px; } .tariff-extras-cont h3 btn { color: #B4FF00; } .tariff-extras-cont img { height: 20px; } /* ZOOM OUT 90% */ @media only screen and (min-width : 800px) and (max-width: 1600px) { body { zoom: 0.9; zoom: 90%; } } /* SEARCH BAR CSS */ .navbar-nav .second-nav li a { margin: 0 20px; } .navigation.navigation-small .main-nav.navbar-nav li .second-nav li a { margin: 0px !important; } .search-wrapper #block-system-user-menu a.coverage-map { font-size: 1.1rem; /* border-right: 1px solid #fff;*/ padding: 5px 10px 5px 10px; line-height: 1.4rem; margin-top: 7px; } .search-wrapper #block-system-user-menu a.theterms { font-size: 1.1rem; padding: 5px 10px 5px 10px; line-height: 1.4rem; margin-top: 7px; } /* CONTAINER FLUID CSS */ @media only screen and (max-width:800px) { .container-fluid { padding: 0 10px; } } /* Product CSS - July 2022 */ .cognity-product-form .product-step .radio input[type="radio"]:checked+label { align-items: center !important; justify-content: center !important; display: flex !important; } /* BLOCK 2 - CSS*/ .double-blue-head.larger-head { padding: 4px 10px; font-size: 2.3rem !important; } .node-services.node-promoted.node-teaser.clearfix.panel.panel-default { margin-top: 5px; } a.btn.purple-pink-gradient.small { margin-left: 0; } .fancy-checkbox { background: #E6E9F4; } /* FOOTER CSS - July 2022*/ .footer-container .main-footer-links ul li ul li, .footer-container .main-footer-links ul li ul li a { padding: 0; } span.active-trail.nolink { font-size: 17px; margin: 0 0 0 0; line-height: 20px; display: inline; } .footer-container ul li.leaf.active a { color: #b4ff00; } @media only screen and (max-width: 1024px) { .divideItems { margin-top: 24px; } .footer-container .footer-logo { margin: 0 0 0 0; } #block-menu-menu-secondary-footer .content { margin: 0 0 0 0; } #block-block-2708>div.content>div>div>a:nth-child(5) { padding-right: 0; } } .product-tag.online.only, .product-tag.Коледна.оферта { /* background: url(/sites/default/files/navy-sparkle-small.png) !important; background-size: cover !important; */ background-color: #002340 !important; color: #b4ff00; width: 220px; } .product-tag.online.only span, .product-tag.Коледна.оферта span { color: #b4ff00 !important; } </style> </div> </div> <div id="block-system-main-menu" class="block block-system navbar-nav default-active block-menu"> <div class="content"> <ul class="menu nav"><li class="first expanded private-menu-branch"><a href="/bg" class="hide-first-navigation hide-first-navigation hide-first-navigation hide-first-navigation">Частни клиенти</a><ul class="second-nav"><li class="first expanded devices-wprapper-menu" id="menu-item-devices"><div class="show-third-navigation"><a href="/bg/private/device/list/device_smart_phone">Устройства</a><ul class="tree-nav-content"><li class="first expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="smartphone-item-category"><a href="/bg/private/device/list/device_smart_phone">Смартфони</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_phone/field_device_brand/apple-14801">Apple</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_phone/field_device_brand/samsung-49">Samsung</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_phone/field_device_brand/xiaomi-16541">Xiaomi</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_phone/field_device_brand/huawei-22">Huawei</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_phone/field_device_brand/motorola-82">Motorola</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_phone/field_product_tags/bundles-28402">Устройства в комплект</a></li> <li class="last leaf seemore-menu-item"><a href="/bg/private/device/list/device_smart_phone">Виж всички</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="acc-item-category"><a href="/bg/private/device/list/device_smart_gadgets">Смарт джаджи</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_gadgets/field_device_acc_category/%D1%81%D0%BC%D0%B0%D1%80%D1%82-%D1%87%D0%B0%D1%81%D0%BE%D0%B2%D0%BD%D0%B8%D1%86%D0%B8-16385">Смарт часовници</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_gadgets/field_device_acc_category/%D0%B1%D0%B5%D0%B7%D0%B6%D0%B8%D1%87%D0%BD%D0%B8-%D1%81%D0%BB%D1%83%D1%88%D0%B0%D0%BB%D0%BA%D0%B8-16361">Безжични слушалки</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_gadgets/field_device_acc_category/%D1%81%D0%BF%D0%BE%D1%80%D1%82%D0%BD%D0%B8-%D0%B3%D1%80%D0%B8%D0%B2%D0%BD%D0%B8-16387">Спортни гривни</a></li> <li class="leaf"><a href="/bg/private/device/list/device_smart_gadgets/field_device_acc_category/%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%BD%D0%B8-%D0%BA%D0%BE%D0%BB%D0%BE%D0%BD%D0%BA%D0%B8-16381">Мобилни колонки</a></li> <li class="last leaf seemore-menu-item"><a href="/bg/private/device/list/device_smart_gadgets">Виж всички</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="tablet-item-category"><a href="/bg/private/device/list/device_accessory">Още устройства</a></li> <li class="leaf"><a href="/bg/private/device/list/device_tablet">Таблети и лаптопи</a></li> <li class="leaf"><a href="/bg/tv-ustroystva-ot-yettel">Телевизори</a></li> <li class="leaf"><a href="/bg/private/device/list/device_accessory">Аксесоари</a></li> <li class="leaf"><a href="/bg/private/device/list/device_mobile_phone">Мобилни телефони</a></li> <li class="last leaf"><a href="/bg/private/device/list/device_3g_modem">Интернет модеми</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="other-item-category"><a href="/bg/samsung">Партньори</a></li> <li class="leaf"><a href="/bg/apple">Yettel & Apple</a></li> <li class="leaf"><a href="/bg/samsung">Yettel & Samsung</a></li> <li class="last leaf"><a href="/bg/xiaomi">Yettel & Xiaomi</a></li> </ul></li> <li class="last expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="smartphone-services-item-category"><a href="/bg/smartphone-universe">Смартфон Вселена</a></li> <li class="leaf"><a href="/bg/eSIM">eSIM</a></li> <li class="leaf"><a href="/bg/services/multi-sim">multiSIM</a></li> <li class="leaf"><a href="/bg/ustroystva/smartfon-uslugi/smartphone-protect">Смартфон протект</a></li> <li class="leaf"><a href="/bg/ustroystva/smartfon-uslugi/smartfon-diagnostika">Смартфон Диагностика</a></li> <li class="leaf"><a href="/bg/service-status">Собствен сервиз</a></li> <li class="leaf"><a href="/bg/services/smart-leasing">Смарт лизинг</a></li> <li class="leaf"><a href="/bg/smartfon-uslugi/dxomark">DXOMARK партньорство</a></li> <li class="last leaf"><a href="/bg/ustroystva/smartfon-uslugi/retsikliray-i-spesti">Рециклирай и спести</a></li> </ul></li> </ul></div></li> <li class="expanded mobile-plans-wprapper-menu" id="menu-item-mobile-plans"><div class="show-third-navigation"><a href="/bg/tariff_page">Планове</a><ul class="tree-nav-content"><li class="first expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="postpaid-item-category"><a href="/bg/tariff_page">Абонаментни планове</a></li> <li class="leaf"><a href="/bg/tariff_page">Планове Total Unlimited</a></li> <li class="last leaf"><a href="/bg/plans/postpaid-plans/add-ons">Допълнителни пакети</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="prepaid-item-category"><a href="/bg/plans/prepaid-plans">Предплатени планове</a></li> <li class="leaf"><a href="/bg/plans/prepaid-plans">Предплатени планове</a></li> <li class="leaf"><a href="/bg/plans/prepaid-plans/add-ons">Допълнителни пакети</a></li> <li class="last leaf"><a href="/bg/services/%D0%BF%D1%80%D0%B5%D0%B7%D0%B0%D1%80%D0%B5%D0%B6%D0%B4%D0%B0%D0%BD%D0%B5/%D0%BE%D0%BD%D0%BB%D0%B0%D0%B9%D0%BD-%D0%B7%D0%B0%D1%80%D0%B5%D0%B6%D0%B4%D0%B0%D0%BD%D0%B5-%D0%BD%D0%B0-%D0%BF%D1%80%D0%B5%D0%B4%D0%BF%D0%BB%D0%B0%D1%82%D0%B5%D0%BD-%D0%BF%D0%BB%D0%B0%D0%BD-%D1%81-%D0%BA%D1%80%D0%B5%D0%B4%D0%B8%D1%82%D0%BD%D0%B0-%D0%B4%D0%B5%D0%B1%D0%B8%D1%82%D0%BD%D0%B0-%D0%BA%D0%B0%D1%80%D1%82%D0%B0">Начини за презареждане</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="mobile-internet-item-category"><span class="nolink">Мобилен интернет</span></li> <li class="leaf"><a href="/bg/internet_tariff_page">Абонаментни планове за таблет и лаптоп</a></li> <li class="leaf"><a href="/bg/mobile-internet/postpaid-plans/add-ons">Допълнителни пакети за абонаментни планове</a></li> <li class="last leaf"><a href="/bg/mobile-internet/prepaid-plans">Предплатени планове за таблет и лаптоп</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="rouming-item-category"><a href="/bg/rouming">Извън България</a></li> <li class="leaf"><a href="/bg/rouming">Роуминг</a></li> <li class="last leaf"><a href="/bg/planove/izvan-bulgaria/mezhdunarodni-razgovori">Международни разговори</a></li> </ul></li> <li class="last expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="home-phones-item-category"><a href="/bg/private/device/list/device_phone">Домашни телефони</a></li> <li class="leaf"><a href="/bg/planove-za-domashni-telefoni-home">Абонаментни планове</a></li> <li class="last leaf"><a href="/bg/private/device/list/device_phone">Устройства</a></li> </ul></li> </ul></div></li> <li class="last expanded"><div class="show-third-navigation"><a href="/bg/tv-internet/interaktivna-tv/planove">TV и Интернет</a><ul class="tree-nav-content"><li class="first expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="tv-item-category"><a href="/bg/tv-internet/interaktivna-tv/yettel-tv-e-tuk">Yettel TV</a></li> <li class="leaf"><a href="/bg/tv-internet/interaktivna-tv/yettel-tv-e-tuk">Какво е Yettel TV</a></li> <li class="leaf"><a href="/bg/tv-internet/interaktivna-tv/planove">Yettel TV с договор</a></li> <li class="leaf"><a href="/bg/tv-internet/interaktivna-tv/tv-ott">Yettel TV без договор</a></li> <li class="leaf"><a href="/bg/tv-internet/interaktivna-tv/tv-kanali">TV канали</a></li> <li class="leaf"><a href="/bg/tv-internet/interaktivna-tv/videoteki">Видеотеки</a></li> <li class="last leaf"><a href="/bg/tv-ustroystva-ot-yettel">Телевизори</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="combo-item-category"><span class="nolink">Пакети Интернет и телевизия</span></li> <li class="leaf"><a href="/bg/tv-internet/paketi/paketi-fiksirani-uslugi">TV + Интернет планове</a></li> <li class="leaf"><a href="/bg/tv-internet/interaktivna-tv/tv-dopalnitelni-paketi">Допълнителни пакети</a></li> <li class="last leaf"><a href="/bg/tv-internet/interaktivna-tv/videoteki">Видеотеки</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="internet-item-category"><a href="/bg/tv-internet/internet-za-doma/planove">Интернет за дома</a></li> <li class="leaf"><a href="/bg/tv-internet/internet-za-doma/planove">Интернет за дома планове</a></li> <li class="last leaf"><a href="/bg/coverage_check">Провери покритие</a></li> </ul></li> <li class="last expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="tv-info-category"><span class="nolink">Повече инфо</span></li> <li class="leaf"><a href="/bg/tv-internet/tv-support">Yettel TV & Internet Help</a></li> <li class="leaf"><a href="/bg/tv-internet/interaktivna-tv/tv-internet-oborudvane">Оборудване за TV & Интернет за дома</a></li> <li class="leaf"><a href="/bg/customer-service/tv-home-internet/yettel-tv">Въпроси и отговори</a></li> <li class="last leaf"><a href="/bg/tv-internet/interaktivna-tv/smart-yettel-tv">Съвместими устройства</a></li> </ul></li> </ul></div></li> </ul></li> <li class="expanded business-menu-branch"><a href="/bg/business" class="hide-first-navigation hide-first-navigation hide-first-navigation hide-first-navigation">Бизнес клиенти</a><ul class="second-nav"><li class="first leaf" id="business-homepage-outter"><div class="show-third-navigation"><a href="/bg/business" id="business-homepage">Home</a></div></li> <li class="expanded"><div class="show-third-navigation"><a href="/bg/business/postpaid-plans">Планове</a><ul class="tree-nav-content"><li class="first last expanded menu-container"><ul class="menu nav"><li class="first leaf"><a href="/bg/business/postpaid-plans">Планове Business Pro</a></li> <li class="leaf"><a href="/bg/business/planove-za-ofis-telefon">Абонаментни планове за офис телефон</a></li> <li class="last leaf"><a href="/bg/business/traveling-abroad">Роуминг и международни разговори</a></li> </ul></li> </ul></div></li> <li class="last expanded"><div class="show-third-navigation"><a href="/bg/business/services">Дигитални бизнес услуги</a><ul class="tree-nav-content"><li class="first last expanded menu-container"><ul class="menu nav"><li class="first leaf"><a href="/bg/business/service/digital-office">Digital Office</a></li> <li class="leaf"><a href="/bg/business/uslugi/digitalni/sd-wan">SD-Wan</a></li> <li class="leaf"><a href="/bg/business/service/office-365">Mircrosoft 365</a></li> <li class="leaf"><a href="/bg/business/uslugi/digitalni/next-generation-firewall">Next Generation Firewall</a></li> <li class="leaf"><a href="/bg/business/service/surveyontablet">Survey on tablet</a></li> <li class="leaf"><a href="/bg/node/43660/">Антивирусни решения</a></li> <li class="leaf"><a href="/bg/business/uslugi/digitalni/online-magazin">Онлайн магазин</a></li> <li class="last leaf"><a href="/bg/content/business-portal">Бизнес портал</a></li> </ul></li> </ul></div></li> </ul></li> <li class="leaf my-telenor-menu my-telenor-show"><a href="https://www.yettel.bg/yettel-login" class="my-telenor-menu my-telenor-menu my-telenor-menu my-telenor-menu">Yettel портал</a></li> <li class="last leaf my-telenor-menu my-business-show"><a href="https://business.yettel.bg?ref=corpmenu" class="my-telenor-menu my-telenor-business my-telenor-menu my-telenor-business my-telenor-menu my-telenor-business my-telenor-menu my-telenor-business">Бизнес портал</a></li> </ul> </div> </div> <div id="block-menu-menu-main-menu-ii" class="block block-menu navbar-nav"> <div class="content"> <ul class="menu nav"><li class="first expanded active"><a href="/bg/private" class="active-trail active-trail active-trail active-trail">Частни клиенти</a><ul class="second-nav"><li class="first expanded"><div class="show-third-navigation"><a href="/bg/private/services">Услуги</a><ul class="tree-nav-content"><li class="first expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="digital-services-item-category"><a href="/bg/digitalni-uslugi">Дигитално съдържание</a></li> <li class="leaf"><a href="/bg/hbogo">MAX</a></li> <li class="leaf"><a href="/bg/digital-services/skyshowtime">SkyShowtime</a></li> <li class="leaf"><a href="/bg/digital-services/storytel">Storytel</a></li> <li class="leaf"><a href="/bg/digital-services/deezer">Deezer</a></li> <li class="leaf"><a href="/bg/digital-services/bookmate">Bookmate</a></li> <li class="leaf"><a href="/bg/digital-services/izzi">iZZI</a></li> <li class="last leaf"><a href="/bg/digital-services/kapital">Капитал</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="for-you-item-category"><span class="nolink">За теб</span></li> <li class="leaf"><a href="/bg/uslugi/za-teb/yettelapp">Приложението Yettel</a></li> <li class="leaf"><a href="/bg/uslugi/za-teb/100obekta">100 обекта</a></li> <li class="leaf"><a href="/bg/services/smart-tourist">Застраховка Смарт Турист</a></li> <li class="leaf"><a href="/bg/services/online-protect">Онлайн защита</a></li> <li class="leaf"><a href="/bg/digital-services/pay-yettel">Плати с Yettel</a></li> <li class="leaf"><a href="/bg/uslugi/za-teb/smart-maistor">Смарт майстор</a></li> <li class="last leaf .menu-item-bold" id="#for-you-item-category"><a href="/bg/smart-tracker">Смарт тракер</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="your-car-item-category"><span class="nolink">За автомобила</span></li> <li class="last leaf"><a href="/bg/uslugi/za-avtomobila/vinetki">Е-Винетка</a></li> </ul></li> <li class="last expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="more-for-you-item-category"><span class="nolink">Още за теб</span></li> <li class="leaf"><a href="/bg/services/%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8/fun-call">Fun Call</a></li> <li class="leaf"><a href="/bg/services/%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8/%D0%B7%D0%B0%D0%B1%D0%B0%D0%B2%D0%BD%D0%B8-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8">Забавни услуги</a></li> <li class="leaf"><a href="/bg/smart-tracker">Смарт тракер</a></li> <li class="last leaf"><a href="/bg/services/%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8/%D0%B8%D0%BD%D1%84%D0%BE%D1%80%D0%BC%D0%B0%D1%86%D0%B8%D0%BE%D0%BD%D0%BD%D0%B8-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8">Инфо услуги с SMS</a></li> </ul></li> </ul></div></li> <li class="expanded qa-wprapper-menu active" id="menu-item-qa"><div class="show-third-navigation"><a href="/bg/private/faq" class="active-trail active-trail active-trail active-trail">Помощник</a><ul class="tree-nav-content"><li class="first expanded active-trail active menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="faq-item-category"><a href="/bg/private/faq">Често задавани въпроси</a></li> <li class="leaf"><a href="/bg/customer-service/%D0%B0%D0%B1%D0%BE%D0%BD%D0%B0%D0%BC%D0%B5%D0%BD%D1%82%D0%BD%D0%B8-%D0%BF%D0%BB%D0%B0%D0%BD%D0%BE%D0%B2%D0%B5">Планове и допълнителни пакети</a></li> <li class="leaf active"><a href="/bg/customer-service/%D0%BE%D0%B1%D1%89%D0%B8-%D0%B2%D1%8A%D0%BF%D1%80%D0%BE%D1%81%D0%B8" class="active-trail active active-trail active active-trail active active-trail active">Обща информация</a></li> <li class="leaf"><a href="/bg/customer-service/%D1%80%D0%BE%D1%83%D0%BC%D0%B8%D0%BD%D0%B3/%D0%BF%D1%80%D0%B5%D0%B4%D0%B8-%D0%B4%D0%B0-%D0%BE%D1%82%D0%BF%D1%8A%D1%82%D1%83%D0%B2%D0%B0%D1%82%D0%B5-%D0%B7%D0%B0-%D1%87%D1%83%D0%B6%D0%B1%D0%B8%D0%BD%D0%B0">Роуминг</a></li> <li class="last leaf seemore-menu-item"><a href="/bg/private/faq">Виж всички</a></li> </ul></li> <li class="last expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="contacts-item-category"><span class="nolink">Дигитално обслужване</span></li> <li class="leaf"><a href="/bg/store-locator">Намери магазин</a></li> <li class="last leaf"><a href="/bg/private/online-request">Контакти</a></li> </ul></li> </ul></div></li> <li class="last expanded about-wprapper-menu" id="menu-item-about"><div class="show-third-navigation"><a href="/bg/about">За Yettel</a><ul class="tree-nav-content"><li class="first expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="aboutus-item-category"><a href="/bg/about">За нас</a></li> <li class="leaf"><a href="/bg/about">За нас</a></li> <li class="leaf"><a href="/bg/welcome-to-yettel">Добре дошъл в мрежата на Yettel</a></li> <li class="leaf"><a href="/bg/zashto-da-izberesh-yettel">Защо Yettel</a></li> <li class="last leaf"><a href="/bg/leadership-team">Лидерски екип</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="network-item-category"><a href="/bg/our-network">Нашата мрежа</a></li> <li class="leaf"><a href="/bg/our-network">Най-добрата мрежа</a></li> <li class="leaf"><a href="/bg/coverage-map">Карти на покритието</a></li> <li class="last leaf"><a href="/bg/sustainability-at-yettel/green-energy">Зелената мрежа на Yettel</a></li> </ul></li> <li class="expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="esg-item-category"><a href="/bg/ustoychivo-razvitie">Устойчиво развитие и баланс</a></li> <li class="leaf"><a href="/bg/ustoychivo-razvitie">Устойчиво развитие и баланс</a></li> <li class="leaf"><a href="/bg/okolna-sreda">Околна среда</a></li> <li class="leaf"><a href="/bg/node/45444/">Хора</a></li> <li class="leaf"><a href="/bg/tehnologii">Технологии</a></li> <li class="leaf"><a href="/bg/prozrachnost">Почтеност и прозрачност</a></li> <li class="leaf"><a href="/bg/ustroystva/smartfon-uslugi/retsikliray-i-spesti">Рециклирай с Yettel</a></li> <li class="leaf"><a href="/bg/active-living">Активен живот с технологиите</a></li> <li class="last leaf"><a href="/bg/online-security">Безопасен интернет</a></li> </ul></li> <li class="last expanded menu-container"><ul class="menu nav"><li class="first leaf menu-item-bold" id="careers-item-category"><a href="/bg/careers">Кариери</a></li> <li class="leaf"><a href="/bg/careers">Кариера в Yettel</a></li> <li class="leaf"><a href="/bg/poveche-za-nas">Yettel като работодател</a></li> <li class="leaf"><a href="/bg/content/%D1%81%D1%83%D0%BF%D0%B5%D1%80-%D1%85%D0%BE%D1%80%D0%B0-%D1%81%D1%83%D0%BF%D0%B5%D1%80-%D1%82%D0%B5%D1%85%D0%BD%D0%BE%D0%BB%D0%BE%D0%B3%D0%B8%D0%B8">Супер хора. Супер технологии</a></li> <li class="leaf"><a href="https://jobs.ceetelcogroup.com/">Обяви за работа</a></li> <li class="last leaf"><a href="/bg/hub-by-yettel">Hub by Yettel</a></li> </ul></li> </ul></div></li> </ul></li> <li class="last expanded"><a href="/bg/business">Business</a><ul class="second-nav"><li class="first expanded"><div class="show-third-navigation"><a href="/bg/business/services">Бизнес услуги</a><ul class="tree-nav-content"><li class="first last expanded menu-container"><ul class="menu nav"><li class="first leaf"><a href="/bg/business/service/ivr">Интерактивно гласово меню (IVR)</a></li> <li class="leaf"><a href="/bg/business/service/cloud-pbx">Виртуална телефонна централа</a></li> <li class="leaf"><a href="/bg/business/service/fixed">Други фиксирани услуги</a></li> <li class="leaf"><a href="/bg/node/29904/">Yettel автопарк</a></li> <li class="last leaf"><a href="/bg/uslugi/za-avtomobila/vinetki">е-Винетка</a></li> </ul></li> </ul></div></li> <li class="last expanded"><div class="show-third-navigation"><a href="/bg/business/online-request">Бизнес контакти</a><ul class="tree-nav-content"><li class="first last expanded menu-container"><ul class="menu nav"><li class="first leaf"><a href="/bg/booking">Запазване на среща в магазин на Yettel</a></li> <li class="leaf"><a href="/bg/business/online-request">Запитване към отдел бизнес клиенти</a></li> <li class="last leaf"><a href="/bg/business/corporate-centers">Центрове за бизнес продажби</a></li> </ul></li> </ul></div></li> </ul></li> </ul> </div> </div> </div> </div> <div class="col-xs-6 col-sm-4 px-0 pull-right"> <div class="burger-wrapper mobile-and-tab"> <a href="#" id="mobile-menu"> <span class="line"></span> <span class="line"></span> <span class="line"></span> <span class="line"></span> </a> </div> <div class="region region-header-right-menu row row-no-gutters"> <div id="block-views-exp-search-page" class="block block-views hidden-xs hidden-sm col-md-4 col-sm-12 col-xs-12"> <div class="content"> <form action="/bg/search" method="get" id="views-exposed-form-search-page" accept-charset="UTF-8"><div><div class="views-exposed-form"> <div class="views-exposed-widgets clearfix"> <div id="edit-search-wrapper" class="views-exposed-widget views-widget-filter-search_api_views_fulltext"> <div class="views-widget"> <div class="form-type-textfield form-item-search form-autocomplete form-item form-group"> <div class="input-group"><input placeholder="Търсене" class="form-control form-text" type="text" id="edit-search" name="search" value="" size="30" maxlength="128" /><input class="autocomplete" disabled="disabled" id="edit-search-autocomplete" type="hidden" value="https://www.yettel.bg/index.php?q=bg/search-autocomplete" /> <span class="input-group-addon"><span class="icon glyphicon glyphicon-refresh" aria-hidden="true"></span> </span></div> </div> </div> </div> <div class="views-exposed-widget views-submit-button"> <button type="submit" id="edit-submit-search" name="" value="Приложи" class="btn btn-info form-submit">Приложи</button> <input type="hidden" name="_csrf" value="oJxy8hiDpz1nhvqqqxr5OaRAYKMXJIOylhpUBRBXWfw" /> <div class="hidden cognity-test" style="display:none"><div class="form-type-textfield form-item-select-tariff-value form-item form-group"> <input class="form-control form-text" type="text" id="edit-select-tariff-value" name="select_tariff_value" value="0" size="60" maxlength="128" /> </div> </div> </div> </div> </div> </div></form> </div> </div> <div id="block-commerce-cart-cart" class="block block-commerce-cart mini-cart col-xs-3 col-md-3"> <a href="/bg/cart"> <h2 class="block-title"></h2> </a> <div class="content"> <div class="mini-cart-content-wrapper"><div id="block-commerce-cart-cart-content"><div class="cart-empty-block">Количката ти е празна.</div><div class="hidden"><form action="/bg/customer-service/%D0%BE%D0%B1%D1%89%D0%B8-%D0%B2%D1%8A%D0%BF%D1%80%D0%BE%D1%81%D0%B8" method="post" id="cognity-checkout-ajax-refresh-form" accept-charset="UTF-8"><div><button class="cognity-checkout-ajax-refresh-form-submit btn btn-default form-submit" type="submit" id="edit-submit" name="op" value="Refresh Cart">Refresh Cart</button> <input type="hidden" name="form_build_id" value="form-RzDt7mDZWUMPoGzwUH9W7YoGGrB-SXjBZGNIbsYjQGA" /> <input type="hidden" name="form_id" value="cognity_checkout_ajax_refresh_form" /> <input type="hidden" name="_csrf" value="oJxy8hiDpz1nhvqqqxr5OaRAYKMXJIOylhpUBRBXWfw" /> <div class="hidden cognity-test" style="display:none"><div class="form-type-textfield form-item-select-tariff-value form-item form-group"> <input class="form-control form-text" type="text" id="edit-select-tariff-value" name="select_tariff_value" value="0" size="60" maxlength="128" /> </div> </div></div></form></div></div></div> </div> </div> <div id="block-menu-menu-anonymous-block" class="block block-menu user-block col-xs-3 col-md-5"> <h2 class="block-title pull-right hidden-sm hidden-xs">Вход</h2> <div class="content"> <ul class="menu nav"><li class="first last leaf"><a href="/bg/user/login">Вход</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div id="main-content" class="main-container"> <div class="region region-offers-top"> <div id="block-cognity-product-form-top-offers-block" class="block block-cognity-product-form"> <div class="content"> <div class="offers-section" id="offersec"> <div class="container"> <div class="row offersection"> <div class="col-md-12 col-xs-hidden seeoffers_desk"> <p class="seeContent"> <span class="text"> <a class="seeimage "> <img src="/profiles/tlnr/themes/telenor_thm/images/seeoffers.svg"> </a>Влез и виж специални оферти </span><a class="seelog" href="/user/login" >Вход </a><span class="icon-close"></span></p></div> <div class="col-xs-7 col-md-hidden seeoffers"> <div class="seeContent"> <span class="text"> <a class="seeimage"> <img src="/profiles/tlnr/themes/telenor_thm/images/seeoffers.svg"> </a>Влез и виж специални оферти </span> </div> </div> <div class="col-xs-4 col-md-hidden seeoffers"> <div class="seebutton"><a href="/user/login" class="btn-medium primary-button-navy-y">Вход</a></div></div> <div class="col-xs-1 col-md-hidden seeoffers"><span class="icon-close"></span></div> </div> </div></div> </div> </div> </div> <div class="container-fluid"> <h1 class="page-header">Общи въпроси</h1> <div class="row"> <h2 class="element-invisible">Вие сте тук</h2><div class="breadcrumb"><span class="inline odd first"><a href="/bg/private/faq">Back</a></span> <span class="delimiter">/</span> <span class="inline even"><a href="/bg/private">Частни клиенти</a></span> <span class="delimiter">/</span> <span class="inline odd"><a href="/bg/private/faq">Въпроси и помощ</a></span> <span class="delimiter">/</span> <span class="inline even last">Общи въпроси</span></div> </div> <div class="row"> <div class="region region-content-prefix"> <div id="block-views-exp-faq-search-pgfaqsrch" class="block block-views"> <h2 class="block-title">Потърсете отговор на вашия въпрос</h2> <div class="content"> <form action="/bg/customer-service/search" method="get" id="views-exposed-form-faq-search-pgfaqsrch" accept-charset="UTF-8"><div><div class="views-exposed-form"> <div class="views-exposed-widgets clearfix"> <div id="edit-fs-wrapper" class="views-exposed-widget views-widget-filter-search_api_views_fulltext"> <div class="views-widget"> <div class="form-type-textfield form-item-fs form-item form-group"> <input class="form-control form-text" type="text" id="edit-fs" name="fs" value="" size="30" maxlength="128" /> </div> </div> </div> <div class="views-exposed-widget views-submit-button"> <button type="submit" id="edit-submit-faq-search" name="" value="Приложи" class="btn btn-info form-submit">Приложи</button> <input type="hidden" name="_csrf" value="oJxy8hiDpz1nhvqqqxr5OaRAYKMXJIOylhpUBRBXWfw" /> <div class="hidden cognity-test" style="display:none"><div class="form-type-textfield form-item-select-tariff-value form-item form-group"> <input class="form-control form-text" type="text" id="edit-select-tariff-value--2" name="select_tariff_value" value="0" size="60" maxlength="128" /> </div> </div> </div> </div> </div> </div></form> </div> </div> <div id="block-services-menu-services-main-menu" class="block block-services-menu"> <div class="content"> <ul class="services-menu-ul faq_types"><li><a href="/bg/customer-service/tv-home-internet/yettel-tv"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/tvfaq.png" alt="" />TV+Home internet</a></li> <li><a href="/bg/customer-service/sms-%D1%81%D1%8A%D0%BE%D0%B1%D1%89%D0%B5%D0%BD%D0%B8%D1%8F"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/mobilni_uslugi_0.png" alt="" />Мобилни услуги</a></li> <li><a href="/bg/customer-service/%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%B5%D0%BD-%D0%B8%D0%BD%D1%82%D0%B5%D1%80%D0%BD%D0%B5%D1%82-%D0%BE%D0%B1%D1%89%D0%B8-%D0%B2%D1%8A%D0%BF%D1%80%D0%BE%D1%81%D0%B8"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/mobilen_internet_0.png" alt="" />Мобилен интернет</a></li> <li><a href="/bg/customer-service/%D0%B0%D0%B1%D0%BE%D0%BD%D0%B0%D0%BC%D0%B5%D0%BD%D1%82%D0%BD%D0%B8-%D0%BF%D0%BB%D0%B0%D0%BD%D0%BE%D0%B2%D0%B5"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/planove-add-ons_0.png" alt="" />Планове и допълнителни пакети</a></li> <li><a href="/bg/customer-service/invoice"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/fakturi-i-plashtania.png" alt="" />Фактури и плащания</a></li> <li><a href="/bg/customer-service/aktivaciya-na-e-faktura-original"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/e-faktura-original-icn.png" alt="" />Е-фактура оригинал</a></li> <li><a href="/bg/kakvo-e-otsenka-na-riska"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/unlocked-lock_0.png" alt="" />Оценка на риска</a></li> <li><a href="/bg/customer-service/yettel/%D1%80%D0%B5%D0%B3%D0%B8%D1%81%D1%82%D1%80%D0%B0%D1%86%D0%B8%D1%8F-%D0%B8-%D0%BF%D1%80%D0%BE%D1%84%D0%B8%D0%BB-%D0%B2-yettel-portal"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/ytweb.png" alt="" />Yettel уеб портал</a></li> <li><a href="/bg/customer-service/%D1%80%D0%BE%D1%83%D0%BC%D0%B8%D0%BD%D0%B3/%D0%BF%D1%80%D0%B5%D0%B4%D0%B8-%D0%B4%D0%B0-%D0%BE%D1%82%D0%BF%D1%8A%D1%82%D1%83%D0%B2%D0%B0%D1%82%D0%B5-%D0%B7%D0%B0-%D1%87%D1%83%D0%B6%D0%B1%D0%B8%D0%BD%D0%B0"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/roaming-new.png" alt="" />Роуминг</a></li> <li><a href="/bg/customer-service/3g-%D0%BC%D1%80%D0%B5%D0%B6%D0%B0"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/coverage-new.png" alt="" />Мрежи и покритие</a></li> <li><a href="/bg/customer-service/%D0%BD%D0%B8%D0%B2%D0%B0-%D0%BD%D0%B0-%D0%BE%D1%82%D0%BE%D1%80%D0%B8%D0%B7%D0%B0%D1%86%D0%B8%D1%8F-%D0%BD%D0%B0-%D0%BD%D0%BE%D0%BC%D0%B5%D1%80%D0%B0"><img typeof="foaf:Image" class="img-responsive" src="https://www.yettel.bg/sites/default/files/otherfaq.png" alt="" />Други въпроси</a></li> </ul> </div> </div> </div> </div> <div class="row"> <div id="sidebar-left-side" class="col-md-3-telenor col-sm-3-telenor sidebar-container" role="complementary"> <div class="region region-sidebar-first"> <div id="block-services-menu-services-menu" class="block block-services-menu"> <div class="content"> <ul class="services-second-menu-ul menu"><li><a href="/bg/customer-service/%D0%BD%D0%B8%D0%B2%D0%B0-%D0%BD%D0%B0-%D0%BE%D1%82%D0%BE%D1%80%D0%B8%D0%B7%D0%B0%D1%86%D0%B8%D1%8F-%D0%BD%D0%B0-%D0%BD%D0%BE%D0%BC%D0%B5%D1%80%D0%B0" class="">Нива на оторизация на номера</a></li> <li><a href="/bg/customer-service/%D0%BE%D0%B1%D1%89%D0%B8-%D0%B2%D1%8A%D0%BF%D1%80%D0%BE%D1%81%D0%B8" class="active active active active">Общи въпроси</a></li> <li><a href="/bg/customer-service/%D0%BA%D1%80%D0%B0%D0%B6%D0%B1%D0%B0%D0%B7%D0%B0%D0%B3%D1%83%D0%B1%D0%B0-%D0%BD%D0%B0-sim-%D0%BA%D0%B0%D1%80%D1%82%D0%B0" class="">Кражба/Загуба на SIM карта</a></li> <li><a href="/bg/customer-service/%D0%B4%D1%80%D1%83%D0%B3%D0%B8-%D0%B2%D1%8A%D0%BF%D1%80%D0%BE%D1%81%D0%B8/%D1%83%D0%BD%D0%B0%D1%81%D0%BB%D0%B5%D0%B4%D1%8F%D0%B2%D0%B0%D0%BD%D0%B5-%D0%BD%D0%B0-%D0%BD%D0%BE%D0%BC%D0%B5%D1%80" class="">Унаследяване на номер</a></li> </ul> </div> </div> </div> </div> <div class="col-md-9-telenor col-sm-9-telenor"> <div class="region region-content"> <div id="block-block-9667" class="block block-block"> <div class="content"> <style> div.submitted{ display: none; } </style> </div> </div> <div id="block-block-9744" class="block block-block"> <div class="content"> <style> #footer-dotcms .yettel-footer-sticky-menu{ z-index: 2147483648; } .css-1ctqydd.css-1ctqydd.css-1ctqydd{ z-index: 1; } .css-16jwxvx.css-16jwxvx{ bottom: 32px; } @media screen and (max-width: 769px){ .css-1qu6gxx.css-1qu6gxx{ bottom: 52px; } } </style> </div> </div> <div id="block-system-main" class="block block-system"> <div class="content"> <div class="term-listing-heading"><div id="taxonomy-term-281" class="taxonomy-term vocabulary-faq-types"> <div class="content"> </div> </div> </div><div id="accordion" class="general-accordion panel-group"><div id="node-45419"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/customer-service/obshti-vyprosi/kakvo-e-samsung-knox-guard" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-45419">Какво е Samsung Knox Guard?</a></h2> <span property="dc:title" content="Какво е Samsung Knox Guard?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-45419" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p style="max-height: unset; color: #002340; background-color: #ffffff;"> <strong>При вземане на устройство на изплащане от </strong><strong>Yettel</strong><strong> е важно да знаете, че до пълното изплащане на това устройство, то е собственост на </strong><strong>Yettel</strong><strong>. Именно поради тази причина, в случай че сте взели на изплащане устройство защитено със </strong><strong>Samsung Knox Guard</strong><strong>, може да получавате следните съобщения:</strong></p> <p style="max-height: unset; color: #002340; background-color: #ffffff;"> <strong>Съобщение при рестартиране на телефона и смяна на </strong><strong>SIM </strong><strong>карта: </strong>Вашето устройство e взето на изплащане и добавено към програмата Samsung Knox Guard. Достатъчно е да натиснете  „ОК“ и съобщението няма да се появи до следващ рестарт на телефона/таблета или смяна на SIM карта.</p> <p style="max-height: unset; color: #002340; background-color: #ffffff;"> <strong>Съобщения за просрочени задължения</strong>: Ще получите такива съобщения в случаите на просрочване на плащанията си за взетото устройство. Задълженията трябва да се платят, за да избегнете дистанционно ограничаване на функционалностите на устройството като повиквания, камера, галерия, контакти, памет и др.</p> <p style="max-height: unset; color: #002340; background-color: #ffffff;"> <strong>Дистанционно заключване</strong>: При натрупване на просрочени задължения телефонът Ви  ще бъде ограничен дистанционно, което ще го направи неизползваем, докато задълженията не бъдат погасени.</p> <p style="max-height: unset; color: #002340; background-color: #ffffff;">  </p> <p style="max-height: unset; color: #002340; background-color: #ffffff;"> <strong>Възстановяване на функциите</strong>: След като платите дължимите вноски, всички функции на устройството Ви ще бъдат възстановени във възможно най-кратък срок и ще можете да го използвате нормално.</p> <p style="max-height: unset; color: #002340; background-color: #ffffff;"> <strong>Важно:</strong> За да бъдат успешно възстановени всички функции на  устройството е необходимо то да има връзка с мобилната мрежа, т.е. да има активна SIM карта в него или да е в обхвата на Wi-Fi мрежа, в която е било регистрирано и преди. След пълното погасяване на лизинговите вноски, с което Вие ставате пълноправен собственик на устройството, то автоматично ще престане да бъде част от програмата Samsung Knox Guard и посочените по-горе съобщения и действия вече няма да са приложими за него.</p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-41612"class="node node-faq node-teaser clearfix panel panel-default" about="/bg/content/%D0%BD%D0%B8%D0%B2%D0%B0-%D0%BD%D0%B0-%D0%BE%D1%82%D0%BE%D1%80%D0%B8%D0%B7%D0%B0%D1%86%D0%B8%D1%8F-%D0%BD%D0%B0-%D0%BD%D0%BE%D0%BC%D0%B5%D1%80%D0%B0" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-41612">Нива на оторизация на номера</a></h2> <span property="dc:title" content="Нива на оторизация на номера" class="rdf-meta element-hidden"></span> </div> <div id="node-content-41612" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p class="user-roles"><a href="/sites/default/files/user-roles-info.pdf">Нива на оторизация на номера</a></p> </div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-41536"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/sms-%D0%BF%D0%B0%D1%80%D0%BA%D0%B8%D1%80%D0%B0%D0%BD%D0%B5" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-41536">SMS паркиране</a></h2> <span property="dc:title" content="SMS паркиране" class="rdf-meta element-hidden"></span> </div> <div id="node-content-41536" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><!DOCTYPE html> <html> <head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head> <body><p> За град София, цената на услугата "паркиране чрез SMS" с ДДС за 1 час паркиране се определя от Столичния общински съвет и е равна на цената за паркиране с талон с ДДС. Стойността на SMS се определя отделно - по тарифния ти план. Ако към тарифния план има пакет, съдържащ SMS-и, то таксуването ще се приспадне от него, или ако няма - SMS-ът ще бъде таксуван според Актуалната ценова листа на Yettel (Актуална ценова листа за абонаментни планове, Актуална ценова листа за предплатени планове). </p></body> </html> </div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-39970"class="node node-faq node-teaser clearfix panel panel-default" about="/bg/content/user-roles-%E2%80%93-%D0%B4%D0%B5%D1%84%D0%B8%D0%BD%D0%B8%D1%86%D0%B8%D1%8F-%D0%B8-%D0%B8%D0%BD%D1%84%D0%BE%D1%80%D0%BC%D0%B0%D1%86%D0%B8%D1%8F" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-39970">User Roles – дефиниция и информация</a></h2> <span property="dc:title" content="User Roles – дефиниция и информация" class="rdf-meta element-hidden"></span> </div> <div id="node-content-39970" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p> <span style="color: #00ace7; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">1.</span>ОСНОВЕН НОМЕР, който може да извършва всички сделки <i><b>от разстояние</b></i> за всички номера на ПОТРЕБИТЕЛЯ, както да посочва и да премахва НОМЕР НА АДМИНИСТРАТОР и ОТОРИЗИРАН НОМЕР през каналите за управление на услугите. С всяко посочване на нов ОСНОВЕН НОМЕР се замества автоматично стария, ако има такъв, като при прекратяване на договора, всички посочени номера се заличават<br> <span style="color: #00ace7; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">2.</span>НОМЕР НА АДМИНИСТРАТОР може да извършва всички сделки по отношение на всички номера на ПОТРЕБИТЕЛЯ<br> <span style="color: #00ace7; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">3.</span>ОТОРИЗИРАН НОМЕР може да извършва всички сделки само за конкретния мобилен номер. </p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-32701"class="node node-faq node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%BE%D0%B8-%D0%BC%D0%B8%D0%BD%D1%83%D1%82%D0%B8-%D1%81%D0%B0-%D0%BD%D0%B0%D1%86%D0%B8%D0%BE%D0%BD%D0%B0%D0%BB%D0%BD%D0%B8" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-32701">Кои минути са национални?</a></h2> <span property="dc:title" content="Кои минути са национални?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-32701" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Националните минути са минути за разговори към мобилни и фиксирани мрежи на територията на Република България. Посочените минути не включват изходящи разговори към кратки номера (включително Центъра за обслужване на клиенти на Yettel, номера от типа *), към номера за услуги с добавена стойност и други специализирани услуги, към номера от диапазон 0700, към номера за данни и факс, изходящи WAP повиквания.</p> <a href="/bg/services/цени/цени-и-формати-на-услуги-с-добавена-стойност" class="arrow-blue">За повече информация, вижте Цени и формати на услуги с добавена стойност</a></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7363"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%B2-%D0%BA%D0%B0%D0%BA%D1%8A%D0%B2-%D1%81%D1%80%D0%BE%D0%BA-%D0%BE%D1%82-%D0%B7%D0%B0%D0%BA%D1%83%D0%BF%D1%83%D0%B2%D0%B0%D0%BD%D0%B5%D1%82%D0%BE-%D1%89%D0%B5-%D0%B1%D1%8A%D0%B4%D0%B5-%D0%B0%D0%BA%D1%82%D0%B8%D0%B2%D0%B8%D1%80%D0%B0%D0%BD%D0%B0-%D0%BC%D0%BE%D1%8F%D1%82%D0%B0-sim-%D0%BA%D0%B0%D1%80%D1%82%D0%B0%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%B5%D0%BD-%D0%BD%D0%BE%D0%BC%D0%B5%D1%80" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7363">В какъв срок от закупуването ще бъде активирана моята SIM карта/мобилен номер?</a></h2> <span property="dc:title" content="В какъв срок от закупуването ще бъде активирана моята SIM карта/мобилен номер?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7363" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Максималният срок за активиране на вашата SIM карта е 48 часа (считано от датата на подписване на договора), но в повечето случаи активирането отнема много по-малко време.</p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-37255"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%B0%D0%BA-%D0%B4%D0%B0-%D0%BF%D1%80%D0%B5%D0%BA%D1%80%D0%B0%D1%82%D1%8F-%D0%B4%D0%BE%D0%B3%D0%BE%D0%B2%D0%BE%D1%80%D0%B0-%D1%81%D0%B8-%D0%B7%D0%B0-%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%BD%D0%B8%D1%84%D0%B8%D0%BA%D1%81%D0%B8%D1%80%D0%B0%D0%BD%D0%B8-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8-%D1%81-%D1%82%D0%B5%D0%BB%D0%B5%D0%BD%D0%BE%D1%80" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-37255">Как да прекратя договора си за мобилни/фиксирани услуги с Yettel?</a></h2> <span property="dc:title" content="Как да прекратя договора си за мобилни/фиксирани услуги с Yettel?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-37255" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p> <span style="color: #002340; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">•</span>В случай че искате да прекратите вашия договор, е необходимо да изявите желанието за това писмено като за ваше удобство можете да попълните Заявление за отказ от мобилни/фиксирани услуги в магазин от <a href="http://www.yettel.bg/store-locator">търговската мрежа на Yettel</a>. В случай, че желаете да прекратите срочен договор за мобилни/фиксирани услуги преди изтичането на посочения в него срок (12 или 24 месеца) ще дължите и съответните предвидени неустойки.<br> <span style="color: #002340; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">•</span>В магазините на Yettel може да заплатите всички дължими суми (фактури, текущи разговори, неустойки по договор и лизингови вноски), ако към момента на прекратяване на договора има такива. </p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-37259"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%B0%D0%BA%D0%B2%D0%B8-%D0%BD%D0%B5%D1%83%D1%81%D1%82%D0%BE%D0%B9%D0%BA%D0%B8-%D0%B4%D1%8A%D0%BB%D0%B6%D0%B0-%D0%BF%D1%80%D0%B8-%D0%BF%D1%80%D0%B5%D0%BA%D1%80%D0%B0%D1%82%D1%8F%D0%B2%D0%B0%D0%BD%D0%B5-%D0%BD%D0%B0-%D1%81%D1%80%D0%BE%D1%87%D0%B5%D0%BD-%D0%B4%D0%BE%D0%B3%D0%BE%D0%B2%D0%BE%D1%80-%D0%B7%D0%B0-%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%BD%D0%B8%D1%84%D0%B8%D0%BA%D1%81%D0%B8%D1%80%D0%B0%D0%BD%D0%B8-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8-%D1%81" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-37259">Какви неустойки дължа при прекратяване на срочен договор за мобилни/фиксирани услуги с Yettel?</a></h2> <span property="dc:title" content="Какви неустойки дължа при прекратяване на срочен договор за мобилни/фиксирани услуги с Yettel?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-37259" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>В сила от 12.01.2018г.:<br> <span style="color: #002340; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">•</span>В случай, че желаете да прекратите договора си преди изтичането на предвидения в него срок (12 или 24 месеца), ще дължите неустойка в размер на оставащите месечни абонаменти до края на срока на договора, но не повече от три стандартни месечни абонамента. Изключение са плановете Джуниър и Любимец, в случаите, в които съгласно договора са предвидени фиксирани суми като неустойки за предсрочното му прекратяване.<br> <span style="color: #002340; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">•</span>Ако сте ползвали отстъпка от месечния абонамент<strong></strong>(промоционален месечен абонамент), то ще дължите и възстановяване на такава част от нея, която съответства на оставащия срок на договора.<br> <span style="color: #002340; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">•</span>Ако сте се възползвали от покупка на устройство на преференциална цена, ще дължите и част от отстъпката, която сте получили, съответстваща на оставащия срок на договора. Отстъпката се равнява на разликата между стандартната цена на устройството в брой, без абонамент към датата на покупката и цената (в брой или общата лизингова цена), която сте заплатили при сключването на договора<br> <span style="color: #002340; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">•</span>Подробна информация и точния размер на дължимите неустойки при предсрочно прекратяване на договор за мобилни/фиксирани услуги с Yettel можете да получите в магазин от <a href="http://www.yettel.bg/store-locator">търговската мрежа на Yettel</a>.<br> </p> </div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-37263"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%B0%D0%BA-%D0%BC%D0%BE%D0%B3%D0%B0-%D0%B4%D0%B0-%D1%80%D0%B0%D0%B7%D0%B1%D0%B5%D1%80%D0%B0-%D0%BA%D0%BE%D0%B3%D0%B0-%D0%B8%D0%B7%D1%82%D0%B8%D1%87%D0%B0-%D1%81%D1%80%D0%BE%D0%BA%D0%B0-%D0%BD%D0%B0-%D0%BC%D0%BE%D1%8F-%D0%B4%D0%BE%D0%B3%D0%BE%D0%B2%D0%BE%D1%80-%D0%B7%D0%B0-%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%BD%D0%B8%D1%84%D0%B8%D0%BA%D1%81%D0%B8%D1%80%D0%B0%D0%BD%D0%B8-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-37263">Как мога да разбера кога изтича срока на моя договор за мобилни/фиксирани услуги?</a></h2> <span property="dc:title" content="Как мога да разбера кога изтича срока на моя договор за мобилни/фиксирани услуги?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-37263" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Срокът и датата на изтичането му са посочени в договора ви за мобилни/фиксирани услуги с Yettel. Датата на изтичане да проверите и в личния си профил в мобилното приложение <a href="https://www.telenor.bg/bg/mytelenor?ref=myt-sso3">Yettel</a>. </p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7367"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%B0%D0%BA-%D0%BC%D0%BE%D0%B3%D0%B0-%D0%B4%D0%B0-%D0%BF%D1%80%D0%BE%D0%BC%D0%B5%D0%BD%D1%8F-%D0%B0%D0%B4%D1%80%D0%B5%D1%81%D0%B0-%D0%B7%D0%B0-%D0%BF%D0%BE%D0%BB%D1%83%D1%87%D0%B0%D0%B2%D0%B0%D0%BD%D0%B5-%D0%BD%D0%B0-%D1%84%D0%B0%D0%BA%D1%82%D1%83%D1%80%D0%B0%D1%82%D0%B0-%D1%81%D0%B8" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7367">Как мога да променя адреса за получаване на фактурата си?</a></h2> <span property="dc:title" content="Как мога да променя адреса за получаване на фактурата си?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7367" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Можете лесно и удобно да променяте адреса, на който получавате вашата месечна фактура, както и детайлите за получателя онлайн, чрез услугата Е-Заявление в уеб портала Yettel.</p><p>Това можете да направите и в магазин от <a href="https://www.yettel.bg/store-locator">търговската мрежа на Yettel.</a></p><p>Ако сте съпричасни към нашата кауза за опазване на околната среда, можете да се откажете от вашата хартиена фактура и подробна разпечатка към нея, като изберете нейния по-удобен и функционален електронен вариант в Yettel уеб портал. Там имате възможност да видите своите последни фактури, както и да си ги изтеглите и запазите в предпочитан от вас формат. <a href="http://my.globul.bg/mg/main/whyregister?expandCode=einvoice" target="_blank" class="moreinfo"><br></a></p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7361"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%B0%D0%BA%D0%B2%D0%BE-%D0%B5-sim-%D0%BA%D0%B0%D1%80%D1%82%D0%B0" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7361">Какво е SIM карта?</a></h2> <span property="dc:title" content="Какво е SIM карта?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7361" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><div><div>SIM е съкращение от Subscriber Identification Module (модул за идентификация на потребителя) и представлява чип, който се поставя в мобилен телефон, таблет, флашка или друго устройство и служи за идентификация на потребителя в мобилна мрежа.</div><div>Има няколко вида SIM карти в зависимост от устройството, за което са предназначени – стандартна SIM карта, Micro SIM и Nano SIM карта.</div></div><div> </div></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7365"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%B0%D0%BA-%D0%BC%D0%BE%D0%B3%D0%B0-%D0%B4%D0%B0-%D0%BF%D1%80%D0%BE%D0%B2%D0%B5%D1%80%D1%8F-%D0%BC%D0%BE%D1%8F-puk-%D0%BA%D0%BE%D0%B4" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7365">Как мога да проверя моя PUK код?</a></h2> <span property="dc:title" content="Как мога да проверя моя PUK код?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7365" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Ако си клиент на абонаментен план на Yettel, можеш да провериш PUK кода на твоя телефонен номер:</p> <p> <span style="color: #002340; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">•</span>онлайн, през уеб портала Yettel чрез услугата Е-заявление<br> <span style="color: #002340; font-size: 2.2rem; vertical-align: middle; padding-right: 10px;">•</span>с обаждане до Центъра за обслужване на клиенти на 123 (според <a href="/services/%D1%86%D0%B5%D0%BD%D0%B8/%D1%86%D0%B5%D0%BD%D0%B8-%D0%BD%D0%B0-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8-%D0%B7%D0%B0-%D0%B0%D0%B1%D0%BE%D0%BD%D0%B0%D0%BC%D0%B5%D0%BD%D1%82%D0%BD%D0%B8-%D0%BF%D0%BB%D0%B0%D0%BD%D0%BE%D0%B2%D0%B5">актуалната ценова листа</a> на Yettel) </p> <p>Ако си клиент на предплатен план, можеш да получиш твоя PUK код като се обадиш на телефон 123 (според <a href="/services/%D1%86%D0%B5%D0%BD%D0%B8/%D1%86%D0%B5%D0%BD%D0%B8-%D0%BD%D0%B0-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8-%D0%B7%D0%B0-%D0%BF%D1%80%D0%B5%D0%B4%D0%BF%D0%BB%D0%B0%D1%82%D0%B5%D0%BD%D0%B8-%D0%BF%D0%BB%D0%B0%D0%BD%D0%BE%D0%B2%D0%B5">актуалната ценова листа</a> на Yettel). </p> </div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7364"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%B0%D0%BA%D0%BE-%D0%BF%D0%BE%D0%BB%D0%B7%D0%B2%D0%B0%D0%BC-%D0%BF%D1%80%D0%B5%D0%B4%D0%BF%D0%BB%D0%B0%D1%82%D0%B5%D0%BD-%D0%BF%D0%BB%D0%B0%D0%BD-%D0%BC%D0%BE%D0%B3%D0%B0-%D0%BB%D0%B8-%D0%B4%D0%B0-%D0%BF%D1%80%D0%B5%D0%BC%D0%B8%D0%BD%D0%B0-%D0%BA%D1%8A%D0%BC-%D0%B0%D0%B1%D0%BE%D0%BD%D0%B0%D0%BC%D0%B5%D0%BD%D1%82%D0%B5%D0%BD-%D0%BF%D0%BB%D0%B0%D0%BD" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7364">Ако ползвам предплатен план, мога ли да премина към абонаментен план?</a></h2> <span property="dc:title" content="Ако ползвам предплатен план, мога ли да премина към абонаментен план?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7364" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Да. Достатъчно е да e изминал най-малко 1 месец от активацията на предплатената ви SIM карта. Необходимо е да посетите <a href="/store-locator">магазин от търговската мрежа на Yettel</a><a href="store-locator"> </a>и да сключите Договор за мобилни услуги. Вашият мобилен номер ще бъде запазен, а SIM картата ще бъде подменена с нова. В случай че имате останал кредит по предплатената си карта, той ще бъде прехвърлен към абонаментния ви план във вашата първа или втора фактура. Възползвайки се от възможността да преминете от предплатен към абонаментен план, можете да закупите и телефон на изключително атрактивна цена.</p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7362"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%B0%D0%BA%D0%B2%D0%BE-%D0%B5-%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D1%81%D0%BA%D0%B8-%D0%BD%D0%BE%D0%BC%D0%B5%D1%80" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7362">Какво е клиентски номер?</a></h2> <span property="dc:title" content="Какво е клиентски номер?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7362" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p align="justify">Клиентски номер е номерът, под който са активирани една или няколко SIM карти/линии, за които се издава обща фактура. Клиентският номер е уникален за всеки абонат и може да бъде използван за заплащане на задължения. Можете да получите вашия клиентски номер, като наберете *123*6#</p><p> </p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7369"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%B0%D0%BA-%D1%81%D0%B5-%D0%BE%D1%81%D1%8A%D1%89%D0%B5%D1%81%D1%82%D0%B2%D1%8F%D0%B2%D0%B0%D1%82-%D0%B4%D0%B2%D0%B0-%D0%B8%D0%BB%D0%B8-%D0%BF%D0%BE%D0%B2%D0%B5%D1%87%D0%B5-%D1%80%D0%B0%D0%B7%D0%B3%D0%BE%D0%B2%D0%BE%D1%80%D0%B0-%D0%BF%D1%80%D0%B8%D0%B1%D0%BB%D0%B8%D0%B7%D0%B8%D1%82%D0%B5%D0%BB%D0%BD%D0%BE-%D0%BF%D0%BE-%D0%B5%D0%B4%D0%BD%D0%BE-%D0%B8-%D1%81%D1%8A%D1%89%D0%BE-%D0%B2%D1%80%D0%B5%D0%BC%D0%B5" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7369">Как се осъществяват два или повече разговора приблизително по едно и също време?</a></h2> <span property="dc:title" content="Как се осъществяват два или повече разговора приблизително по едно и също време?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7369" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p align="justify">Всеки потребител на Yettel, ползващ абонаментен план, има възможност да провежда два или повече разговора, както поотделно - приблизително по едно и също време (чрез режим задържане на разговор), така и едновременно (чрез услугата конферентна връзка).</p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7368"class="node node-faq node-promoted node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D1%8A%D0%B4%D0%B5-%D0%BC%D0%BE%D0%B3%D0%B0-%D0%B4%D0%B0-%D1%81%D0%B5-%D0%B0%D0%B1%D0%BE%D0%BD%D0%B8%D1%80%D0%B0%D0%BC-%D0%B7%D0%B0-%D0%B0%D0%B1%D0%BE%D0%BD%D0%B0%D0%BC%D0%B5%D0%BD%D1%82%D0%B5%D0%BD-%D0%BF%D0%BB%D0%B0%D0%BD-%D0%BE%D1%82-%D1%82%D0%B5%D0%BB%D0%B5%D0%BD%D0%BE%D1%80" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7368">Къде мога да се абонирам за абонаментен план от Yettel?</a></h2> <span property="dc:title" content="Къде мога да се абонирам за абонаментен план от Yettel?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7368" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Заповядайте в най-близкия до вас магазин от <a href="/store-locator">търговската мрежа на Yettel</a> или в магазин на нашия партньор <a href="http://www.internity.bg/">Internity</a>. Ние ще се радваме да ви помогнем, за да изберете абонаментен план според вашите предпочитания. </p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7370"class="node node-faq node-teaser clearfix panel panel-default" about="/bg/content/%D0%BA%D0%B0%D0%BA-%D0%B4%D0%B0-%D0%BF%D1%80%D0%B5%D0%BA%D1%80%D0%B0%D1%82%D1%8F-%D0%B4%D0%BE%D0%B3%D0%BE%D0%B2%D0%BE%D1%80%D0%B0-%D1%81%D0%B8-%D0%B7%D0%B0-%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%BD%D0%B8-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8-%D0%BA%D1%8A%D0%BC-%D1%82%D0%B5%D0%BB%D0%B5%D0%BD%D0%BE%D1%80" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7370">Как да прекратя договора си за мобилни/фиксирани услуги към Yettel?</a></h2> <span property="dc:title" content="Как да прекратя договора си за мобилни/фиксирани услуги към Yettel?" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7370" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><div>В случай че искате да прекратите вашия договор, е необходимо:</div><div>• да подадете писмено желанието си за прекратяване на договора. За улеснение и ваше удобство може да попълните Заявление за отказ от мобилни/фиксирани услуги в магазин от <a href="/store-locator">търговската мрежа на Yettel</a>. Важно условие е писменото желание/ заявлението да бъде подадено от титуляря на договора или упълномощено за това от него лице;</div><div>• В магазините на Yettel може да заплатите всички дължими суми (фактури, текущи разговори, неустойки по договор и лизингови вноски), ако към момента на прекратяване на договора има такива.</div></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-7366"class="node node-faq node-teaser clearfix panel panel-default" about="/bg/content/%D0%BF%D1%80%D0%B5%D0%BD%D0%B0%D1%81%D0%BE%D1%87%D0%B2%D0%B0%D0%BD%D0%B5-%D0%BD%D0%B0-%D0%BE%D0%B1%D0%B0%D0%B6%D0%B4%D0%B0%D0%BD%D0%B8%D1%8F%D1%82%D0%B0-0" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-7366">Пренасочване на обажданията</a></h2> <span property="dc:title" content="Пренасочване на обажданията" class="rdf-meta element-hidden"></span> </div> <div id="node-content-7366" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Ако не можете да отговорите на повикванията, не желаете да получавате обаждания или батерията ви е изтощена, все пак можете да получите обажданията си на избран от вас телефон − фиксиран или мобилен.</p><p>Можете да настроите пренасочване на всички входящи повиквания. Това означава, че мобилният ви телефон няма да звъни, докато не отмените пренасочването.</p><p>Ако едновременно имате активирани пренасочване на всички обаждания към телефонен номер и друг вид пренасочване, валидна ще остане настройката Пренасочване на всички обаждания, докато не я отмените. Отмяната на пренасочването на всички повиквания възстановява действието на останалите видове пренасочвания според тяхната настройка.</p><p>Можете да задавате пренасочване на входящите повиквания, като използвате следния код, набран от клавиатурата на вашия телефон и потвърден с бутона/опцията за повикване (зелената слушалка): <strong>*Код за пренасочване*номер към който пренасочвате</strong><strong> #</strong><strong>и ОК/ опцията за повикаване </strong></p><p>Според случая, в който искате на пренасочите входящите обаждания, можете да използвате следните комбинации за активация, проверка и премахване на пренасочване:</p><table border="1" cellspacing="0" cellpadding="0"><tbody><tr><td valign="top" width="222"><p><strong>Пренасочване при:</strong></p></td><td valign="top" width="59"><p><strong>Код:</strong></p></td><td valign="top" width="260"><p><strong>Пример за активиране на пренасочване</strong></p></td><td valign="top" width="118"><p><strong>Премахване на пренасочване</strong></p></td><td valign="top" width="143"><p><strong>Проверка на активно пренасочване</strong></p></td></tr><tr><td valign="top" width="222"><p><strong>Изключен телефон или в зона без покритие</strong></p></td><td valign="top" width="59"><p><strong>62</strong></p></td><td valign="top" width="260"><p><strong>*62*+359xxxxxxxxx#</strong><strong> и </strong><strong>ОК/ опцията за повикаване</strong></p></td><td valign="top" width="118"><p><strong>#62#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td><td valign="top" width="143"><p><strong>*#62#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td></tr><tr><td valign="top" width="222"><p><strong>Заета линия</strong></p></td><td valign="top" width="59"><p><strong>67</strong></p></td><td valign="top" width="260"><p><strong>*6</strong><strong>7</strong><strong>*+359xxxxxxxxx#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td><td valign="top" width="118"><p><strong>#67#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td><td valign="top" width="143"><p><strong>*#67#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td></tr><tr><td valign="top" width="222"><p><strong>Не отговаряте на повикването</strong></p></td><td valign="top" width="59"><p><strong>61</strong></p></td><td valign="top" width="260"><p><strong>*6</strong><strong>1</strong><strong>*+359xxxxxxxxx#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td><td valign="top" width="118"><p><strong>#61#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td><td valign="top" width="143"><p><strong>*#61#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td></tr><tr><td valign="top" width="222"><p><strong>Всички повиквания</strong></p></td><td valign="top" width="59"><p><strong>21</strong></p></td><td valign="top" width="260"><p><strong>*</strong><strong>21</strong><strong>*+359xxxxxxxxx#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td><td valign="top" width="118"><p><strong>#21#</strong><strong> и </strong><strong>ОК/ опцията за повикаване</strong></p></td><td valign="top" width="143"><p><strong>*#21#</strong><strong>и </strong><strong>ОК/ опцията за повикаване</strong></p></td></tr></tbody></table></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> <div id="node-34414"class="node node-faq node-teaser clearfix panel panel-default" about="/bg/content/%D0%B8%D0%BD%D1%84%D0%BE%D1%80%D0%BC%D0%B0%D1%86%D0%B8%D1%8F" typeof="sioc:Item foaf:Document"> <div class="panel-heading"> <h2 class="panel-title" > <a data-toggle="collapse" class="accordion-arrow-toggle collapsed" data-parent="#accordion" href="#node-content-34414">Информация</a></h2> <span property="dc:title" content="Информация" class="rdf-meta element-hidden"></span> </div> <div id="node-content-34414" class="panel-collapse collapse"> <div class="panel-body"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p><a href="/sites/default/files/public_info-network2021-2023_bg.pdf" target="_blank" class="arrow-blue">Вижте информация за мрежата (pdf)</a></p> <p><a href="/sites/default/files/publication_subscribers_2022.pdf" target="_blank" class="arrow-blue">Информация по чл. 74, ал. 2 от ЗЕС (pdf)</a></p></div></div></div> <div class="faq-rate"> <div class="faq-buttons"> <span>Този отговор помогна ли ти?</span> <button class="faq-positive btn gray fs175 text-center big">Да</button> <button class="faq-negative btn gray fs175 text-center big">Не</button> <div class="hidden"> <span id="faq-positive-ajax"></span> <span id="faq-negative-ajax"></span> </div> </div> <div class="faq-positiv-info hidden"> Благодарим ви! Вашето мнение е важно за нас. </div> <div class="faq-links hidden"> <span>Имате нужда от допълнителна помощ?</span> <div class="faq-call-us"> <span class="glyphicon glyphicon-question-sign"></span> <div>Обадете ни се на <br/>123 (089 123)</div> </div> <div class="faq-mail-us lnk" ref="https://www.yettel.bg/bg/private/online-request"> <div class="glyphicon glyphicon-envelope"></div> <div>Пишете ни</div> </div> <div class="faq-visit-us lnk" ref="https://www.yettel.bg/bg/store-locator"> <div class="glyphicon glyphicon-search"></div> <div>Посетете ни</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row"> <div class="region region-content-suffix"> <div id="block-block-3362" class="block block-block"> <div class="content"> <script> jQuery('.field-name-field-responsive-promo-img').each(function() { if (jQuery(this).find('img').length) { jQuery( ".field-name-field-promo-page-img, .field-name-field-responsive-promo-img" ).addClass( "resp-images" ); } }); </script> </div> </div> </div> </div> <div class="pre-footer-container"> <div class="container px-0"> <div class="region region-pre-footer"> <div id="block-block-9749" class="block block-block"> <div class="content"> <style> * { box-sizing: border-box; } .pre-footer-container .container.px-0 { max-width: 100%; } .pre-footer-container { margin-top: 0; } .yettel-site picture.yettel-app-banner__illustration { display: none; } div.button-box>a { text-decoration: none; } .yettel-site .yettel-app-banner__content, div.img-ctnr { max-width: 100%; width: 100%; } .yettel-site .yettel-app-banner { justify-content: center; } .yettel-site div.yettel-app-banner { padding: 0 !important; } .yettel-site .yettel-app-banner__download { gap: 0; } div.pref-app-wrapper { display: grid; grid-template-columns: 4fr 5fr; align-items: center; justify-content: center; background-color: #002340; background: url("https://www.yettel.bg/sites/default/files/pref-xm24-bg-2.png"); background-size: cover; padding: 0px 0px 0 0px; 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/* background-position: -100px; */ gap: 48px; } span.dl-from { font-size: 14px; line-height: 14px; } } </style> <div class="pref-app-wrapper"> <div class="left-side"> <h2 class="pref-head">Коледа всеки ден</h2> <h4 class="pref-sub">Свали <a href="https://yttl.bg/ya?ref=pre-footer">приложението</a> за достъп до всички услуги</h4> <p class="pref-par">Влизай всеки ден в приложението и взимай сууупер награди.</p> <a href="https://yttl.bg/ya?ref=pre-footer"><button id="toYapp">Към приложението</button></a> <div class="store-link-box"> <span class="dl-from">Свали приложението от</span> <div class="store-links-wrapper"> <a href="https://play.google.com/store/apps/details?id=bg.telenor.mytelenor&hl=en&gl=US&pli=1"><img src="https://shop.yettel.bg/sites/default/files/google-play-badge-bg.png"></a> <a href="https://apps.apple.com/bg/app/yettel-bg/id1186781645"><img src="https://shop.yettel.bg/sites/default/files/apple-appstore-badge-bg.png"></a> <a href="https://appgallery.huawei.com/app/C101387979"><img src="https://shop.yettel.bg/sites/default/files/mytapp-huawei-gallery-bg.png"></a> </div> </div> </div> <div class="right-side"> <img src="https://www.yettel.bg/sites/default/files/ip-xmas24-mock.png" class="yap-mockup-img"> </div> </div> </div> </div> </div> </div> </div> <footer class="footer-container"> <div class="container px-0"> <div class="row g-0"> <div class="main-footer-links"> <div class="col-md-2"> <div class="footer-logo"><a href="/bg" aria-label="first link" alt="yettel"></a> </div> </div> <div class="col-md-10"> <div class="region region-footer"> <div id="block-block-2708" class="block block-block"> <div class="content"> <div style="text-align: center !important; 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} .footer-container ul li a:hover { color: #B4FF00; background-color: inherit; } #block-block-581 .content a, #block-block-2708 .content a{ color: #FFFFFF; opacity: 1; width: max-content; padding-right: 20px; } img.social-media-icons { width: 13%; margin: 1px 2%; } /*divider for last items on footer*/ div#block-menu-menu-secondary-footer li.leaf { margin-left: 3%; } div#block-menu-menu-secondary-footer { /*width: 30%;*/ } /*end divider*/ .double-container { margin: 5px 0; } .fun-call { margin-left: 150px; margin-top: 80px; } .lefter { margin-left: 67px; } .flexslider .slides img.iphone-new { display: inline !important; height: auto !important; max-width: 350px !Important; width: 100% !important; } h1.iphone-headline { color: #fff; font-family: Yettellight; font-size: 3rem; margin-bottom: 40px; } .flexslider .slides img.inside-slider { width: auto ! important; display: inline !important; text-align: center; height: auto !important; } .fun-call p.double-blue-head { font-size: 3.4rem !Important; } .iphone-logo { margin-top: 50px; } .iphone-new-content { text-align: center; } .double-second-head { padding: 0px 10px; font-family: Yettel; font-size: 2.2rem !important; color: #333 !important; display: inline-block !important; margin-bottom: 5px; background: rgba(210, 241, 255, 0.9) none repeat scroll 0% 0%; font-family: YettelLight; text-transform: uppercase; } .double-blue-head, .double-white-head { padding: 0px 10px; font-family: Yettel; font-size: 2.2rem !important; text-transform: uppercase; color: #fff !important; display: inline-block !important; margin-bottom: 5px; } .double-white-head { font-size: 2.5rem !important; } .double-blue-head { background: rgba(0, 172, 231, 0.7) none repeat scroll 0% 0%; font-family: YettelLight; } .double-pink-head { padding: 0px 10px; font-family: Yettel; font-size: 3rem !important; text-transform: uppercase; color: #fff !important; display: inline-block !important; margin-bottom: 5px; background: rgba(255, 26, 153, 1) none repeat scroll 0% 0%; font-family: YettelLight; } .double-pink-gradient-head { padding: 0px 10px; font-family: Yettel; font-size: 3rem !important; text-transform: uppercase; color: #fff !important; display: inline-block !important; margin-bottom: 5px; background: #750071; /* Old browsers */ background: -moz-linear-gradient(left, #750071 0%, #aa0092 25%, #ff0079 100%); /* FF3.6-15 */ background: -webkit-linear-gradient(left, #750071 0%, #aa0092 25%, #ff0079 100%); /* Chrome10-25,Safari5.1-6 */ background: linear-gradient(to right, #750071 0%, #aa0092 25%, #ff0079 100%); /* W3C, IE10+, FF16+, Chrome26+, Opera12+, Safari7+ */ filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#750071', endColorstr='#ff0079', GradientType=1); /* IE6-9 */ font-family: YettelLight; } @media (max-width: 680px) { h1.iphone-headline { font-size: 2.2rem; } .iphone-new-content { position: absolute; background: black; left: 0; top: 0; width: 100%; padding: 40px 20px 300px 20px; } .iphone-logo { margin-top: 20px; } .image-flexslider-content-left img { margin-right: -10% !Important; } .fun-call { margin-left: 0px; margin-top: 10px; } .lefter { margin-left: 0px; } .double-blue-head, .double-pink-head, .double-second-head, .double-white-head, .fun-call .double-blue head p { font-size: 1.8rem !important; } .double-white-head { color: #21282e !important; } } @media (max-width: 768px) and (min-width: 320px) { /*last footer item divider*/ div#block-menu-menu-secondary-footer { width: 100%; } /* end divider */ div#mini-panel-home_4eq .col-sm-3-telenor { float: left !important; width: 48% !important; margin: 1% !important; text-align: center; } div#mini-panel-home_4eq .col-sm-3-telenor a { font-size: 1.8rem; line-height: 2rem; } div#mini-panel-home_4eq .col-sm-3-telenor img { width: 60% !important; } } .flexslider .slides .paytelenor-desktop img { max-width: 355px !important; width: 100% !important; height: auto !important; margin-top: 20px; margin-bottom: 10px !Important; } .flexslider .slides .paytelenor-mobile img { max-width: 355px !important; width: 100% !important; height: auto !important; margin-top: 20px; margin-bottom: 10px !Important; display: none !important } @media (max-width:640px) { .flexslider .slides .paytelenor-desktop img { max-width: 355px !important; width: 100% !important; height: auto !important; margin-top: 20px; margin-bottom: 10px !Important; display: none !important } .flexslider .slides .paytelenor-mobile img { max-width: 355px !important; width: 100% !important; height: auto !important; margin-top: 20px; margin-bottom: 10px !Important; display: block !important } img.social-media-icons { width: 13%; margin: 1px 1%; } } /* FROM CAPTURE */ .flexslider .slides .fut-bg img { max-width: 400px !important; width: 100% !important; height: auto !important; margin-top: 15px; margin-bottom: 20px !Important; } .flexslider .slides .top-capt-bg img { max-width: 245px !important; width: 100% !important; height: auto !important; margin-top: 15px; margin-bottom: 20px !Important; } .flexslider .slides .capt-mobile img { max-width: 245px !important; width: 100% !important; height: auto !important; margin-top: 15px; margin-bottom: 20px !Important; display: none !important } @media (max-width:640px) { .flexslider .slides .fut-bg img { max-width: 320px !important; margin-top: 0px; margin-bottom: 0px !important; } .fut-bg { padding: 10px 45px; background: rgba(0, 172, 231, 0.7) none repeat scroll 0% 0%; } .flexslider .slides .top-capt-bg img { max-width: 245px !important; width: 100% !important; height: auto !important; margin-top: 15px; margin-bottom: 20px !Important; display: none !important } .flexslider .slides .capt-mobile img { max-width: 245px !important; width: 100% !important; height: auto !important; margin-top: 15px; margin-bottom: 20px !Important; display: block !important } } .flexslider-content-left { margin-left: 0; } div#block-views-usps-block { padding-top: 20px; } @media only screen and (max-width: 768px) { div#node-29042 a.arrow-blue, div#node-30604 a.arrow-blue { margin-bottom: 10% !important; } div#node-29042 h2, div#node-30604 h2 { height: auto !important; } div#node-29042 .teaser-body, div#node-30604 .teaser-body { height: auto !important; } } /* Smartphone of the month */ /* .row.top-device-home { display: none; } .view.view-usps.view-id-usps.view-display-id-block.container { margin-bottom: 7%; } */ /* USPs */ @media only screen and (max-width: 768px) { a.marketing-post-usps-inner { padding: 15px 0; padding-bottom: 10px; } .marketing-post-usps { border-top: 1px solid #d6d6d6; } } /* li.last.expanded.catalogue-type { display: none; }*/ </style> </div> </div> <div id="block-menu-menu-footer" class="block block-menu"> <div class="content"> <ul class="menu nav"><li class="first expanded"><span class="nolink">За нас</span><ul class="second-nav"><li class="first leaf"><div class="show-third-navigation"><a href="/bg/zashto-da-izberesh-yettel">Защо да избереш Yettel</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/about">За Yettel</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/leadership-team">Лидерски екип</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/news">Новини</a></div></li> <li class="last leaf"><div class="show-third-navigation"><a href="/bg/careers">Кариери</a></div></li> </ul></li> <li class="expanded"><span class="nolink">Услуги</span><ul class="second-nav"><li class="first leaf"><div class="show-third-navigation"><a href="/bg/services/%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8/my-menu">My Menu</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/services/%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8/fun-call">Fun Call</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/services/%D1%86%D0%B5%D0%BD%D0%B8/%D1%86%D0%B5%D0%BD%D0%B8-%D0%BD%D0%B0-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B8-%D0%B7%D0%B0-%D0%B0%D0%B1%D0%BE%D0%BD%D0%B0%D0%BC%D0%B5%D0%BD%D1%82%D0%BD%D0%B8-%D0%BF%D0%BB%D0%B0%D0%BD%D0%BE%D0%B2%D0%B5">Цени на услуги</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/services/yettel-abonamentni-planove-arhiv">Архив</a></div></li> <li class="last leaf"><div class="show-third-navigation"><a href="/bg/private/services">Всички услуги</a></div></li> </ul></li> <li class="expanded"><span class="nolink">Въпроси и помощ</span><ul class="second-nav"><li class="first leaf"><div class="show-third-navigation"><a href="/bg/customer-service/%D0%B0%D0%B1%D0%BE%D0%BD%D0%B0%D0%BC%D0%B5%D0%BD%D1%82%D0%BD%D0%B8-%D0%BF%D0%BB%D0%B0%D0%BD%D0%BE%D0%B2%D0%B5">Планове и допълнителни пакети</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/customer-service/%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%B5%D0%BD-%D0%B8%D0%BD%D1%82%D0%B5%D1%80%D0%BD%D0%B5%D1%82-%D0%BE%D0%B1%D1%89%D0%B8-%D0%B2%D1%8A%D0%BF%D1%80%D0%BE%D1%81%D0%B8">Мобилен интернет</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/store-locator">Намери магазин</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/service-status">Yettel Сервиз</a></div></li> <li class="last leaf"><div class="show-third-navigation"><a href="/bg/private/faq">Всички въпроси</a></div></li> </ul></li> <li class="expanded"><span class="nolink">Актуално</span><ul class="second-nav"><li class="first leaf"><div class="show-third-navigation"><a href="/bg/our-network">Нашата мрежа</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/smartphone-services">Смартфон услуги</a></div></li> <li class="leaf"><div class="show-third-navigation"><a href="/bg/coverage-map">Карти на покритието</a></div></li> <li class="last leaf"><div class="show-third-navigation"><a href="/bg/privacy/privacy-policy-general">Политика за личните данни</a></div></li> </ul></li> <li class="last expanded catalogue-type"><span class="menu_icon menu-1843 nolink">Каталог</span><ul class="second-nav"><li class="first last leaf"><div class="show-third-navigation"><div class="menu-attach-block-wrapper orientation-horizontal"> <div id="block-block-1743" class="block block-block"> <div class="content"> <p class="desktop-catalogue"> <a href="/ecatalog/december-2024/" target="_blank" title="Декември 2024" alt="Yettel каталог | Ноември 2024"> <img src="https://www.yettel.bg/sites/default/files/catalogue-december2024.png" style="height:150px; 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