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ManageEngine OpManager - Support

<!doctype html> <html> <head> <title>ManageEngine OpManager - Support</title> <meta name="description" content="Do you require technical support for OpManager? Click here to take a look at our resources, or contact our聽support team."> <link rel="canonical" href="https://www.manageengine.com/network-monitoring/support.html"> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1"> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta name="author" content="ManageEngine, communications@manageengine.com"> <meta name="distribution" content="Global"> <meta name="HandheldFriendly" content="True"> <meta name="MobileOptimized" content="320"> <meta name="apple-touch-fullscreen" content="yes"> <meta name="apple-mobile-web-app-capable" content="yes"> <link rel="icon" href="https://www.manageengine.com/favicon.ico"> <link rel="shortcut icon" href="https://www.manageengine.com/favicon.ico"> <link rel="dns-prefetch" href="https://www.manageengine.com/"> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="https://www.manageengine.com/images/v1/apple-touch-icon-144-precomposed.png"> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="https://www.manageengine.com/images/v1/apple-touch-icon-114-precomposed.png"> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="https://www.manageengine.com/images/v1/apple-touch-icon-72-precomposed.png"> <link rel="apple-touch-icon-precomposed" href="https://www.manageengine.com/images/v1/apple-touch-icon-57-precomposed.png"> <!--[if lt IE 9]><script src="https://www.manageengine.com/js/html5shiv.js"></script><![endif]--> <link rel="preload" as="style" href="https://www.manageengine.com/css/me-new-v1.css?v2"> <link rel="stylesheet" type="text/css" href="https://www.manageengine.com/css/me-new-v1.css?v2"> <script type="text/javascript" src="https://www.manageengine.com/js/ipcallback-new.js"></script> <link rel="stylesheet" type="text/css" href="/network-monitoring/style/prd-new-style.css"> <link rel="stylesheet" type="text/css" href="style/support-new.css"> </head> <body> <div class="pop-box">&nbsp;</div><div class="pop-container">&nbsp;</div> <header> <div id="commonHeader"> <div id="header-topsec">&nbsp;</div> <div class="" id="MEmobPanel"> <div id="MEdropPanel">&nbsp;</div> </div> <div id="header-mainsec"> <div class="headerinner"> <div class="clearfix head-container"> <div class="fl prdLogo"> <a class="opmlogosvg" href="/network-monitoring/"><img title="Network Monitoring Software - ManageEngine OpManager" alt="Network Monitoring Software - ManageEngine OpManager" src="https://www.manageengine.com/images/logo/opmanager.svg"/></a> </div> <div class="fr"> <nav> <div class="nav-dwn fr"><a href="/network-monitoring/download.html" title="Download ManageEngine OpManager">Download<span class="s-icon icon-s-download">&nbsp;</span></a></div> <div class="fr pr"> <ul class="nav header-nav productmenu clearfix" itemscope="itemscope" itemtype="http://www.schema.org/SiteNavigationElement"> <li id="over"><a title="Overview - ManageEngine OpManager" href="/network-monitoring/">Overview</a></li> <li id="fea"><a title="Features - ManageEngine OpManager" href="/network-monitoring/features.html">Features</a></li> <li id="demo"><a title="Demo - ManageEngine OpManager" href="/network-monitoring/demo-form.html">Demo</a></li> <li id="quote"><a title="Get Quote - ManageEngine OpManager" href="/network-monitoring/get-quote.html">Get Quote</a></li> <li id="price"><a title="Editions - ManageEngine OpManager" href="/network-monitoring/opmanager-editions.html">Editions</a></li> <li id="res"><a title="Resources - ManageEngine OpManager" href="/network-monitoring/opmanager-resources.html">Resources</a></li> <li id="cust"><a title="Customers - ManageEngine OpManager" href="/network-monitoring/customer-reviews.html">Customers</a></li> <li id="supp"><a title="Support - ManageEngine OpManager" href="/network-monitoring/support.html">Support</a></li> </ul> </div> </nav> </div> <div class="menuIcon menu2ResBlk" id="MEmobile"><span class="s-icon icon-s-menu">&nbsp;</span></div> </div> </div> </div> </div> </header> <section> </section> <section> <div class="heading-menu"> <div class="container"> <div class="menuhead"> Support </div> <div class="breadcrumb"><a href="/network-monitoring/">Home</a> &raquo; Support </div> </div> </div> </section> <section> <div id="scroll" class="sec-pTB"> <div class="container"> </div> </div> </section> <section> <div class="opm-support-wrapper"> <div class="opm-banner-wrapper"> <div class="opm-container"> <div class="banner-section" id="banner"> <div class="row"> <div class="col-xl-6 col-lg-6 col-md-6 col-12"> <div class="banner-content"> <p class="banner-sub-title">Support Hub</p> <h1>Get expert assistance<span class="title-break"> and our immediate attention</span></h1> <div class="banner-img-holder"><img src="/network-monitoring/images/opm-support-banner.webp" alt="" /></div> </div> </div> <div class="col-xl-6 col-lg-6 col-md-6 col-12"> <div class="linux-form-card" id="Request_Call_Back_Form_ZC_DIFO5R"> <div class="success-msg"> <div class="mb-3"><svg width="56" height="56" viewbox="" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M56 27.988C56 27.964 56 27.9279 56 27.9039C56 27.7117 56 27.5195 55.988 27.3393C55.988 27.2312 55.976 27.1231 55.976 27.003C55.976 26.8949 55.9639 26.7868 55.9639 26.6787C55.9519 26.5465 55.9519 26.4144 55.9399 26.2823C55.9399 26.1982 55.9279 26.1141 55.9279 26.03C55.9159 25.8859 55.9039 25.7417 55.8918 25.5976C55.8918 25.5375 55.8798 25.4655 55.8798 25.4054C55.8678 25.2492 55.8438 25.0931 55.8318 24.9249C55.8318 24.8889 55.8197 24.8408 55.8197 24.8048C54.2335 10.8468 42.3845 0 28 0C13.6155 0 1.76652 10.8468 0.180258 24.8168C0.180258 24.8529 0.16824 24.9009 0.16824 24.9369C0.156223 25.0931 0.132189 25.2492 0.120172 25.4174C0.108155 25.4775 0.108154 25.5496 0.108154 25.6096C0.0961373 25.7538 0.0841202 25.8979 0.072103 26.042C0.072103 26.1261 0.0600858 26.2102 0.0600858 26.2943C0.0480687 26.4264 0.0480686 26.5586 0.0360514 26.6907C0.0360514 26.7988 0.0240344 26.9069 0.0240344 27.015C0.0240344 27.1231 0.0120172 27.2312 0.0120172 27.3514C0.0120172 27.5435 0 27.7357 0 27.9159C0 27.9399 0 27.976 0 28C0 28 0 28 0 28.012C0 28.024 0 28.012 0 28.024C0 28.048 0 28.0841 0 28.1081C0 28.3003 4.56628e-08 28.4925 0.0120172 28.6727C0.0120172 28.7808 0.0240344 28.8889 0.0240344 29.009C0.0240344 29.1171 0.0360514 29.2252 0.0360514 29.3333C0.0480686 29.4655 0.0480687 29.5976 0.0600858 29.7297C0.0600858 29.8138 0.072103 29.8979 0.072103 29.982C0.0841202 30.1261 0.0961373 30.2703 0.108154 30.4144C0.108154 30.4745 0.120172 30.5465 0.120172 30.6066C0.132189 30.7628 0.156223 30.9189 0.16824 31.0871C0.16824 31.1231 0.180258 31.1712 0.180258 31.2072C1.76652 45.1532 13.6155 56 28 56C42.3845 56 54.2335 45.1532 55.8197 31.1952C55.8197 31.1592 55.8318 31.1111 55.8318 31.0751C55.8438 30.9189 55.8678 30.7628 55.8798 30.5946C55.8918 30.5345 55.8918 30.4625 55.8918 30.4024C55.9039 30.2583 55.9159 30.1141 55.9279 29.97C55.9279 29.8859 55.9399 29.8018 55.9399 29.7177C55.9519 29.5856 55.9519 29.4535 55.9639 29.3213C55.9639 29.2132 55.976 29.1051 55.976 28.997C55.976 28.8889 55.988 28.7808 55.988 28.6607C55.988 28.4685 56 28.2763 56 28.0961C56 28.0721 56 28.036 56 28.012C56 28 56 28 56 27.988C56 28 56 28 56 27.988Z" fill="#2BB673"></path> <path d="M40 21L24.1875 36L17 29.1818" stroke="white" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"></path> </svg></div> <h4 class="mb-0">Thank you!</h4> <p>Your registration is successful. You will receive a mail shortly and we'll take it from there.</p> </div> <div class="apm-form-wrapper"> <h6>Sign up for technical assistance</h6> <form action="https://creator.zohopublic.com/addRecordValidate.do" method="post" id="Request_Call_Back_Form" name="Request_Call_Back_Form" class="form-sec" onsubmit="return formValidate()"> <input id="fromsource" name="fromsource" type="hidden" /> <input id="nexturl" name="nexturl" type="hidden" value="https://www.manageengine.com/network-monitoring/support-thanks.html#thanks" /> <input name="privatelink" value="Jw0xSzu7ff8VKEZGxWnFpu1WSkdmO1TSmFTwk3DHhCekHExYs82HMB99fhSFVe2wPOx7BStE0YbawrvXkW5SGQxATTuCqtzy0s3H" type="hidden" /> <input name="session" value="" id="session3" type="hidden" /> <input name="Meeting_Key" type="hidden" value="1098363989" id="Meeting_Key" /> <input name="subject" value="" type="hidden" /> <input name="formLinkName" value="Request_Call_Back_Form" type="hidden" /> <input name="formid" value="627232000006746349" type="hidden" /> <input name="appLinkName" value="websiteforms" type="hidden" /> <input name="sharedBy" value="networkmonitor" type="hidden" /> <input name="leadsource" value="General" type="hidden" /> <input name="Country" value="627232000022729419" type="hidden" /> <input name="scriptembed" value="true" type="hidden" /> <input value="OpManager" name="productname" type="hidden" /> <input name="utm_source" id="utm_source" value="true" type="hidden" /> <input name="utm_medium" id="utm_medium" value="true" type="hidden" /> <input name="utm_campaign" id="utm_campaign" value="true" type="hidden" /> <div class="row"> <div class="col-xl-6 col-lg-6 col-md-6 col-12"> <div class="input-row"><label>Name <span class="text-danger">*</span></label> <input type="text" id="fullname" name="Name" size="30" placeholder="" class="form-control" /> <div class="form-feedback-error">&nbsp;</div> </div> </div> <div class="col-xl-6 col-lg-6 col-md-6 col-12"> <div class="input-row"><label>Business Email <span class="text-danger">*</span></label> <input type="email" id="emailID" name="Email" size="30" placeholder="" class="form-control" /> <div class="form-feedback-error">&nbsp;</div> </div> </div> <div class="col-xl-6 col-lg-6 col-md-6 col-12"> <div class="input-row"><label>Phone</label> <input type="text" id="Phone" name="Phone" size="30" placeholder="" class="form-control" /> <div class="form-feedback-error">&nbsp;</div> </div> </div> <div class="col-xl-6 col-lg-6 col-md-6 col-12"> <div class="input-row"><label>Country</label> <select id="MECountryListing" name="Country1" class="form-control"> </select> <div class="form-feedback-error">&nbsp;</div> </div> </div> <div class="col-12"> <div class="input-row"><label class="fw-semibold d-block mb-3"> <span>I am</span> <span class="text-danger">*</span> </label> <div class="input-radio-group d-flex flex-wrap" id="roleFeedback"> <div class="input-radio-item mr-3"><input type="radio" name="I_am" id="roleCustomer" value="Customer" /> <label for="roleCustomer">an evaluator</label></div> <div class="input-radio-item"><input type="radio" name="I_am" id="roleEvaluator" value="Evaluator" /> <label for="roleEvaluator">a registered customer</label></div> </div> <div class="form-feedback-error">&nbsp;</div> </div> </div> <div class="col-12"> <div class="input-row tac"><input class="cta-btn opm-btn opm-btn-primary" name="submit-form" id="opm-submit" value="Submit" type="submit" /></div> </div> <div class="col-12"> <div class="input-row mb-0"> <div class="dwn-priv download-info" id="formCTAgdpr">By clicking <strong>'Submit'</strong>, you agree to our <a href="https://www.manageengine.com/privacy.html">Privacy Policy</a>.</div> </div> </div> </div> </form> </div> </div> </div> </div> </div> </div> </div> <div class="support-section sec-padding-80"> <div class="opm-container"> <div class="row"> <div class="col-xl-6 col-lg-6 col-md-6 col-12"> <div class="dial-us-wrappper"> <div class="reach-number"> <h3>Dial us 24/5</h3> <div 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href="mailto:sales@manageengine.com">opmanager-support@manageengine.com</a></span></div> </div> </div> </div> <div class="col-xl-6 col-lg-6 col-md-6 col-12"> <div class="resource-section"> <h3>Resources</h3> <div class="resource-list"> <div class="resource-card"><a href="https://www.manageengine.com/network-monitoring/premium-support.html?opm-support" target="_blank"> <span class="resource-icon"><svg width="36" height="36"> <use href="#icon-support"></use> </svg></span> <span>Premium <br /> support</span></a></div> <div class="resource-card"><a href="https://download.manageengine.com/network-monitoring/opmanager_best_practises_guide.pdf?opm-support" target="_blank"> <span class="resource-icon"><svg width="38" height="36"> <use href="#icon-start"></use> </svg></span> <span> Best <br /> practices</span></a></div> <div class="resource-card"><a href="https://www.manageengine.com/network-monitoring/troubleshooting-guide.html?opm-support" target="_blank"> <span class="resource-icon"><svg width="36" height="36"> <use href="#icon-troubleshoot"></use> </svg></span> <span>Troubleshooting <br /> (Tips &amp; Solutions)</span></a></div> <div class="resource-card"><a href="https://www.manageengine.com/network-monitoring/help/?opm-support" target="_blank"> <span class="resource-icon"><svg width="36" height="36"> <use href="#icon-help"></use> </svg></span> <span>Help docs</span></a></div> <div class="resource-card"><a href="https://www.manageengine.com/network-monitoring/kbase.html?opm-support" target="_blank"><span class="resource-icon"><svg width="36" height="36"> <use href="#icon-knowledge"></use> </svg></span> <span>Knowledge base</span></a></div> <div class="resource-card"><a href="https://www.manageengine.com/itom/free-training/network-monitoring.html?opm-support" target="_blank"><span class="resource-icon"><svg width="36" height="36"> <use href="#icon-training"></use> </svg></span> <span>Free trainings</span></a></div> <div class="resource-card"><a href="https://www.manageengine.com/network-monitoring/videos.html?opm-support#how-to-videos" target="_blank"><span class="resource-icon"><svg width="36" height="36"> <use href="#icon-video"></use> </svg></span> <span>How-to videos</span></a></div> <div class="resource-card"><a href="https://www.manageengine.com/network-monitoring/ebooks.html?opm-support" target="_blank"><span class="resource-icon"><svg width="36" height="36"> <use href="#icon-ebook"></use> </svg></span><span>E-books</span></a></div> <div class="resource-card"><a href=" https://pitstop.manageengine.com/portal/en/community/opmanager?opm-support" target="_blank"><span class="resource-icon"><svg width="36" height="36"> <use href="#icon-community"></use> </svg></span><span>Community</span> </a></div> <div class="resource-card"><a href="https://www.manageengine.com/network-monitoring/roadmap.html?opm-support" target="_blank"><span class="resource-icon"><svg width="21" height="32"> <use href="#icon-map"></use> 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