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href="/sustainability/our-rules/financial-crimes-compliance"> Financial crimes compliance </a> </li> <li> <a href="/sustainability/our-rules/Anti-Financial-Crime-and-Anti-Bribery-and-Corruption"> Anti Financial Crime and Anti Bribery & Corruption </a> </li> <li> <a href="/sustainability/our-rules/tax-payments"> Tax Strategy and Taxes </a> </li> <li> <a href="/sustainability/our-rules/tax-transparency-report"> Tax Transparency Report </a> </li> <li> <a href="/sustainability/our-rules/group-security"> Group security </a> </li> </ul> </div> </li> <li> <a href="/sustainability/contacts"> Contacts </a> </li> </ul> </nav> </div> <div id="content" class="col-12 col-md-12 col-lg-9 col-xl-9 central-body"> <div> <h1 class="page-title">A Lifetime partner to our customers</h1> </div> <div class="figure-with-text-right txt-component mt-3 component"> <p><span><span><span>Five years ago, we set out to become <strong>Lifetime Partner to our customers</strong>. Our ambition was to: </span></span></span></p> <ul> <li><span><span><span>deepen relationships with existing customers, </span></span></span></li> <li><span><span><span>attract new customers and </span></span></span></li> <li><span><span><span>become the first-choice brand. </span></span></span></li> </ul> <p style="margin-left:0cm; margin-right:0cm"><span><span><span>Our Lifetime Partner strategy delivered strong results. Starting with <strong>Relationship NPS</strong>, we reached our goal to become number one among our European international peers. We also increased customer retention, the average number of policies per customer and brand preference. With Lifetime Partner 24: Driving Growth, we want to further strengthen our customer relationship and grow their value to Generali. Our goal is to become <strong>our customers’ primary insurer</strong>.</span></span></span></p> </div> <div class="figure-with-text-right txt-component mt-3 component"> <p><span><span><span>Our research shows that customers are willing to consolidate their insurance with one provider. At the same time, customer needs and expectations are changing rapidly as they are shaped by their interactions with brands across all sectors and services. Today customers want: </span></span></span></p> <ul> <li><span><span><span><strong>effortless </strong>and <strong>caring interactions</strong>. Effortless in terms of speed, accessibility and clarity. Caring in terms of the human support, especially for more complex or sensitive issues; </span></span></span></li> <li><span><span><span><strong>greater personalization</strong>; </span></span></span></li> <li><span><span><span><strong>relationship </strong>based<strong> advice</strong>, rather than based on transactions. </span></span></span></li> </ul> <p><span><span><span>These expectations form the basis of our three customer promises to become a trusted Lifetime Partner to many more Generali clients.These expectations form the basis of our three <strong>customer promises</strong> for</span></span></span> <em><a href="/who-we-are/Strategic-Plan-Lifetime-Partner-24">Lifetime Partner 24: Driving Growth</a></em><em> </em>strategy:</p> <ul> <li><a href="/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers/personalised-value-propositions">personalised value propositions</a>;</li> <li><a href="/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers/phygital-advice">phygital advice</a>;</li> <li><a href="/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers/effortless-and-caring-experiences">effortless and caring experiences</a>.</li> </ul> <p>Listen to <strong>Isabelle Conner, Group Chief Marketing & Customer Officer</strong>, explaining them and their value for the Group.</p> </div> <div class="position-relative swiper-item mt-3 small-video"> <div class="swiper-kaltura-video"> <div class="embed-responsive no-command" style="display: none;"> <a href="#" class="kaltura_video" id="boxImageVideo1" data-entryId="1_8rfhnc4a" data-thumbId="/doc/jcr:34e0e328-fb2e-4803-9d0f-6603b1923d83/conner-video_.jpg/lang:en/conner-video_.jpg"></a> </div> </div> <div class="figratio boxImageVideo" data-ratio="16:8"> <picture> <source srcset="/.imaging/mte/generali/original/dam/site-generali/gallery/our-responsibilities/2024/conner-video_.jpg0/jcr:content/conner-video_.2024-01-08-10-17-51.jpg" media="(min-width: 768px)"> <img loading="lazy" src="/.imaging/mte/generali/original/dam/site-generali/gallery/our-responsibilities/2024/conner-video_.jpg0/jcr:content/conner-video_.2024-01-08-10-17-51.jpg" alt="A Lifetime partner to our customers"> </picture> </div> <button class="swiper-play border-0"><span class="visually-hidden">Play Video</span></button> <button class="close-video border-0" style="display:none;"> <span class="icongen-close"></span> </button> <div class="video-controls d-md-none" style="display:none;"> <div class="video-control"> <span class="video-pause icongen-pause"><span class="visually-hidden">Pause Video</span></span> <div class="video-play" style="display: none;"></div> <span class="icongen-volume video-volume swiper-no-swiping"> <div class="volumeContainer"> <input type="range" min="1" max="100" value="100" class="volume" name="volume"> </div> </span> <div class="video-mute" style="display: none;"> </div> </div> <div class="video-full-screen" style="display: none;"> <span class="icongen-zoom"></span> </div> </div> </div> <div class="mt-md image-component tcenter"> <figure class="" title="A Lifetime partner to our customers"> <img loading="lazy" class="" src="/doc/jcr:1d7dab3b-37f5-45e6-ad09-f4a89dfa84e2/lifetime-partner.png/lang:en/lifetime-partner.png" alt="A Lifetime partner to our customers"> </figure> </div> </div> </div> </div> </div> <section class="component"> <div class="large-container"> <div class="container"> <div class="text-center head"> <h2>Discover more about our priorities to further strengthen the relationship with our customers</h2> </div> </div> </div> <div class="component background-white-2 space-end space-top"> <div class="large-container"> <div class="container"> <div class="row justify-content-center align-items-center justify-content-stretch"> <div class="col-12 col-md-6 col-lg-3 mb-lg-0 align-self-stretch mb-4 "> <a href="/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers/personalised-value-propositions" title="Personalised value propositions" class="related-teaser background-white"> <figure class="figratio" data-ratio="4:3"> <img alt="Personalised value propositions" src="/.imaging/mte/generali/original/dam/site-generali/gallery/what_we_do_section/stock-photo-19962911-worried-mature-couple-in-meeting-with-advisor/jcr:content/iStock_000019962911.2015-08-24-19-19-29.png" class="img-fluid w-100 border-radius-8"> </figure> <div class="p-4 inner "> <div class="mb-4 "> <h2>Personalised value propositions</h2> <p>Products are tailored & flexible enriched with service ecosystem to prevent and assist.</p> </div> <span class="link-arrow-right align-self-end">Read more</span> </div> </a> </div> <div class="col-12 col-md-6 col-lg-3 mb-lg-0 align-self-stretch mb-4 "> <a href="/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers/phygital-advice" title="Phygital advice" class="related-teaser background-white"> <figure class="figratio" data-ratio="4:3"> <img alt="Phygital advice" src="/.imaging/mte/generali/original/dam/site-generali/gallery/what_we_do_section/stock-photo-48730832-how-can-we-help-/jcr:content/iStock_000048730832.2015-08-24-19-19-25.png" class="img-fluid w-100 border-radius-8"> </figure> <div class="p-4 inner "> <div class="mb-4 "> <h2>Phygital advice</h2> <p>Advisors are the heart, pulse and soul of Generali. They are the human touch that makes the difference in creating long-term relationships with customers.</p> </div> <span class="link-arrow-right align-self-end">Read more</span> </div> </a> </div> <div class="col-12 col-md-6 col-lg-3 mb-lg-0 align-self-stretch mb-0 "> <a href="/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers/effortless-and-caring-experiences" title="Effortless and caring experiences" class="related-teaser background-white"> <figure class="figratio" data-ratio="4:3"> <img alt="Effortless and caring experiences" src="/.imaging/mte/generali/original/dam/site-generali/gallery/what_we_do_section/nuove-immagini-What-We-Do/generali_WWD_def_2_pensionfund.jpg/jcr:content/generali_WWD_def_2_pensionfund.2017-04-18-11-21-39.jpg" class="img-fluid w-100 border-radius-8"> </figure> <div class="p-4 inner "> <div class="mb-4 "> <h2>Effortless and caring experiences</h2> <p>To minimize customer effort at every step.</p> </div> <span class="link-arrow-right align-self-end">Read more</span> </div> </a> </div> <div class="col-12 col-md-6 col-lg-3 mb-lg-0 align-self-stretch "> <a href="/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers/claim-management" title="Claims management" class="related-teaser background-white"> <figure class="figratio" data-ratio="4:3"> <img alt="Claims management" src="/.imaging/mte/generali/original/dam/site-generali/gallery/what_we_do_section/nuove-immagini-What-We-Do/sinistri.jpg0/jcr:content/sinistri.2023-08-23-14-22-05.jpg" class="img-fluid w-100 border-radius-8"> </figure> <div class="p-4 inner "> <div class="mb-4 "> <h2>Claims management</h2> <p>We are committed to ensure empathy and care in contact, excellent service quality and attention to different customer needs while responding to the contractual promise. </p> </div> <span class="link-arrow-right align-self-end">Read more</span> </div> </a> </div> </div> </div> </div> </div> </section> <footer> <div class="large-container"> <div class="row top"> <div class="col-12 col-md-8"> <div class="row align-items-center"> <div class="col-12 col-md-4 text-center text-md-start"> <a href="/" title=""> <img src="/.resources/generalicom-templating-light/webresources/images/generali-logo-big.svg" title="" alt="Generali Group" width="90" data-png-fallback="/.resources/generalicom-templating-light/webresources/images/generali-logo-big.png"> </a> </div> <div class="mt-3 mt-md-0 col-12 col-md-8 text-center text-md-start"> <p>Follow the stories on our social networks</p> </div> </div> </div> <div class="pt-2 pt-md-0 mt-4 mt-md-0 col-12 col-md-4"> <ul class="px-5 px-md-0 list-unstyled d-flex justify-content-between align-items-center"> <li> <a rel="nofollow" class="social-linkedin" aria-label="Follow us on LinkedIn" href="https://www.linkedin.com/company/generali?trk=top_nav_home" title="https://www.linkedin.com/company/generali?trk=top_nav_home" target="_blank"><span class="icongen-linkedin"></span></a> </li> <li> <a class="social-twitter" aria-label="Follow us on Twitter" href="https://twitter.com/GENERALI" title="https://twitter.com/GENERALI" target="_blank"><span class="icongen-twitter"></span></a> </li> <li> <a class="social-instagram" aria-label="Follow us on Instagram" href="https://www.instagram.com/generaligroup/" title="https://www.instagram.com/generaligroup/" target="_blank"><span class="icongen-instagram"></span></a> </li> <li> <a class="social-youtube" aria-label="Follow us on YouTube" href="https://www.youtube.com/user/GruppoGenerali" title="https://www.youtube.com/user/GruppoGenerali" target="_blank"><span class="icongen-youtube"></span></a> </li> </ul> </div> </div> <div class="row bottom my-4 my-md-5"> <div class="pt-2 pt-md-0 col-12 col-md-4 order-1 order-md-2"> <ul class="list-unstyled d-flex flex-row flex-md-column flex-xl-row justify-content-center justify-content-xl-end align-items-md-center align-items-xl-end"> <li><a class="lightbox-remote" href="/tools/survey-modal" title="2 minute survey" data-type="url" data-remote="/tools/survey-modal"><span class="icongen-star"></span>2 minute survey</a></li> <li><a href="/tools/subscription/content-categories-subscription" title="Get Updates"><span class="icongen-get-updates"></span>Get Updates</a></li> </ul> </div> <div class="pt-2 pt-md-0 mt-4 mt-md-0 col-12 col-md-8 order-2 order-md-1"> <div class="mx-2 mx-md-0 me-xl-3"> <p><a href="/who-we-are">Generali</a> is one of the largest global insurance and asset management providers. 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</a> <ul> <strong class="back">Who We Are</strong> <li class="flex-column main-section"> <h3>Sponsorship</h3> <a class="btn-red mb-3 mt-2" href="/who-we-are/sponsorship">Discover</a> </li> <li><a href="/who-we-are/sponsorship/Sport">Sport</a></li> <li><a href="/who-we-are/sponsorship/Arts-and-Culture">Arts and Culture</a></li> <li><a href="/who-we-are/sponsorship/Generali-women-in-sailing">Generali Women in Sailing</a></li> </ul> </li> </ul> </li> <li> <a href="/what-we-do">What we do</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>What we do</h3> <p class="mt-1 mb-3"> Our purpose is to enable people to shape a safer and more sustainable future by caring for their lives and dreams. </p> <a class="btn-red mb-3" href="/what-we-do"> Discover </a> </li> <li><a href="/what-we-do/what-is-insurance">What is insurance</a></li> <li> <a href="/what-we-do/life-insurance"> Life insurance </a> <ul> <strong class="back">What we do</strong> <li class="flex-column main-section"> <h3>Life insurance</h3> <a class="btn-red mb-3 mt-2" href="/what-we-do/life-insurance">Discover</a> </li> <li><a href="/what-we-do/life-insurance/pure-risk-cover">Pure-Risk Cover</a></li> <li><a href="/what-we-do/life-insurance/investment-policies">Investment policies</a></li> <li><a href="/what-we-do/life-insurance/pension-funds">Pension Funds</a></li> <li><a href="/what-we-do/life-insurance/before-taking-out-a-life-insurance-policy">Before Taking Out a Life Insurance Policy</a></li> </ul> </li> <li> <a href="/what-we-do/property-and-casualty-insurance"> Property and Casualty Insurance </a> <ul> <strong class="back">What we do</strong> <li class="flex-column main-section"> <h3>Property and Casualty Insurance</h3> <a class="btn-red mb-3 mt-2" href="/what-we-do/property-and-casualty-insurance">Discover</a> </li> <li><a href="/what-we-do/property-and-casualty-insurance/damage-to-property">Damage to property</a></li> <li><a href="/what-we-do/property-and-casualty-insurance/personal-injury">Personal Injury</a></li> <li><a href="/what-we-do/property-and-casualty-insurance/third-party-liability">Third-Party Liability</a></li> <li><a href="/what-we-do/property-and-casualty-insurance/before-taking-out-a-property-and-casualty-policy">Before Taking Out a Property and Casualty Policy</a></li> <li><a href="/what-we-do/property-and-casualty-insurance/insurance-product-distribution-and-claims-management">Insurance Product Distribution and Claims Management</a></li> </ul> </li> <li><a href="/what-we-do/insurance-for-companies">Insurance for Companies</a></li> <li><a href="/what-we-do/insurance-solutions-with-ESG-components">Insurance solutions with ESG components</a></li> <li> <a href="/what-we-do/Global-Advisor-Excellence-Contest"> Global Advisor Excellence Contest </a> <ul> <strong class="back">What we do</strong> <li class="flex-column main-section"> <h3>Global Advisor Excellence Contest</h3> <a class="btn-red mb-3 mt-2" href="/what-we-do/Global-Advisor-Excellence-Contest">Discover</a> </li> <li><a href="/what-we-do/Global-Advisor-Excellence-Contest/Hall-of-fame">Hall of Fame & Finalists</a></li> <li><a href="/what-we-do/Global-Advisor-Excellence-Contest/Young-lion">Young Lion</a></li> <li><a href="/what-we-do/Global-Advisor-Excellence-Contest/engaged-agents">Generali Engaged Agents</a></li> </ul> </li> <li><a href="/what-we-do/asset-management">Asset Management</a></li> <li><a href="/what-we-do/Insurance-for-dummies">Insurance for dummies</a></li> <li><a href="/what-we-do/emerging-risks">Emerging risks</a></li> </ul> </li> <li> <a href="/sustainability">Sustainability</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Sustainability</h3> <p class="mt-1 mb-3"> Sustainability is the originator of our strategy. </p> <a class="btn-red mb-3" href="/sustainability"> Discover </a> </li> <li> <a href="/sustainability/responsible-business"> Responsible Business </a> <ul> <strong class="back">Sustainability</strong> <li class="flex-column main-section"> <h3>Responsible Business</h3> <a class="btn-red mb-3 mt-2" href="/sustainability/responsible-business">Discover</a> </li> <li><a href="/sustainability/responsible-business/charter_sustainability_commitments">Charter of Sustainability Commitments </a></li> <li><a href="/sustainability/responsible-business/materiality-analysis">Materiality assessment</a></li> <li><a href="/sustainability/responsible-business/stakeholder-engagement">Stakeholder engagement</a></li> <li><a href="/sustainability/responsible-business/sustainability-indices-and-ratings">Sustainability indices and ratings </a></li> <li><a href="/sustainability/responsible-business/external-commitments">External commitments</a></li> </ul> </li> <li> <a href="/sustainability/responsible-insurer"> Responsible Insurer </a> <ul> <strong class="back">Sustainability</strong> <li class="flex-column main-section"> <h3>Responsible Insurer</h3> <a class="btn-red mb-3 mt-2" href="/sustainability/responsible-insurer">Discover</a> </li> <li><a href="/sustainability/responsible-insurer/insurance-solutions-with-ESG-components">Insurance solutions with ESG components</a></li> <li><a href="/sustainability/responsible-insurer/SME-EnterPRIZE">SME EnterPRIZE</a></li> <li><a href="/sustainability/responsible-insurer/becoming-a-life-time-partner-to-our-customers">A Lifetime partner to our customers</a></li> <li><a href="/sustainability/responsible-insurer/NPS-improving-clients-experience">NPS: improving clients’ experience</a></li> <li><a href="/sustainability/responsible-insurer/Public-Private-partnerships">Public-Private partnerships</a></li> <li><a href="/sustainability/responsible-insurer/EU-Taxonomy-TSC-4-Data-sharing">EU Taxonomy</a></li> <li><a href="/sustainability/responsible-insurer/sustainability-into-underwriting">Sustainability into Underwriting</a></li> </ul> </li> <li> <a href="/sustainability/responsible-investor"> Responsible Investor </a> <ul> <strong class="back">Sustainability</strong> <li class="flex-column main-section"> <h3>Responsible Investor</h3> <a class="btn-red mb-3 mt-2" href="/sustainability/responsible-investor">Discover</a> </li> <li><a href="/sustainability/responsible-investor/sustainability-into-investments">Sustainability into Investments</a></li> <li><a href="/sustainability/responsible-investor/investing-for-the-climate">Investing for climate</a></li> <li><a href="/sustainability/responsible-investor/real-estate-investments">Sustainable real estate investing</a></li> <li><a href="/sustainability/responsible-investor/sustainability-related-disclosures">Sustainability related disclosures</a></li> </ul> </li> <li> <a href="/sustainability/responsible-employer"> Responsible Employer </a> <ul> <strong class="back">Sustainability</strong> <li class="flex-column main-section"> <h3>Responsible Employer</h3> <a class="btn-red mb-3 mt-2" href="/sustainability/responsible-employer">Discover</a> </li> <li><a href="/sustainability/responsible-employer/Generali-people-strategy">Generali People Strategy</a></li> <li><a href="/sustainability/responsible-employer/Employees_engagement">Employee engagement </a></li> <li><a href="/sustainability/responsible-employer/diversity-and-inclusion">Diversity Equity and Inclusion</a></li> <li><a href="/sustainability/responsible-employer/investing-in-our-people">Investing in our people</a></li> <li><a href="/sustainability/responsible-employer/training">Training</a></li> <li><a href="/sustainability/responsible-employer/work-life-balance">Work-life balance</a></li> <li><a href="/sustainability/responsible-employer/well-being">Well-being</a></li> <li><a href="/sustainability/responsible-employer/environmental-management">Environmental management system of Group Operations</a></li> <li><a href="/sustainability/responsible-employer/greenhouse-gas-emissions">Greenhouse gas emissions</a></li> <li><a href="/sustainability/responsible-employer/Green-offices-energy-use-of-resources-and-waste">Our offices: energy, use of resources and waste</a></li> <li><a href="/sustainability/responsible-employer/mobility">Mobility of our personnel</a></li> <li><a href="/sustainability/responsible-employer/social-dialogue">Social Dialogue</a></li> <li><a href="/sustainability/responsible-employer/european_social_charter">European Social Charter</a></li> <li><a href="/sustainability/responsible-employer/European_Works_Council">European Works Council</a></li> <li><a href="/sustainability/responsible-employer/working-with-our-suppliers">Working with our suppliers</a></li> </ul> </li> <li> <a href="/sustainability/responsible-citizen"> Responsible Corporate Citizen </a> <ul> <strong class="back">Sustainability</strong> <li class="flex-column main-section"> <h3>Responsible Corporate Citizen</h3> <a class="btn-red mb-3 mt-2" href="/sustainability/responsible-citizen">Discover</a> </li> <li><a href="/sustainability/responsible-citizen/the-human-safety-net">The Human Safety Net</a></li> <li><a href="/sustainability/responsible-citizen/how-we-contribute">How we contribute</a></li> </ul> </li> <li> <a href="/sustainability/our-commitment-to-the-environment-and-climate"> Commitments to the environment and climate </a> <ul> <strong class="back">Sustainability</strong> <li class="flex-column main-section"> <h3>Commitments to the environment and climate</h3> <a class="btn-red mb-3 mt-2" href="/sustainability/our-commitment-to-the-environment-and-climate">Discover</a> </li> <li><a href="/sustainability/our-commitment-to-the-environment-and-climate/participation-in-public-debate">Climate advocacy policy and participation in public debate</a></li> </ul> </li> <li> <a href="/sustainability/performance-and-reporting"> Performance and Reporting </a> <ul> <strong class="back">Sustainability</strong> <li class="flex-column main-section"> <h3>Performance and Reporting</h3> <a class="btn-red mb-3 mt-2" href="/sustainability/performance-and-reporting">Discover</a> </li> <li><a href="/sustainability/performance-and-reporting/data-and-performance">Data and performance</a></li> <li><a href="/sustainability/performance-and-reporting/how-we-report-vista">Sustainability reports archive</a></li> </ul> </li> <li> <a href="/sustainability/sustainable-financial-management"> Sustainable Financial Management </a> <ul> <strong class="back">Sustainability</strong> <li class="flex-column main-section"> <h3>Sustainable Financial Management</h3> <a class="btn-red mb-3 mt-2" href="/sustainability/sustainable-financial-management">Discover</a> </li> <li><a href="/sustainability/sustainable-financial-management/green-and-sustainability-bonds">Green & Sustainability Bonds</a></li> <li><a href="/sustainability/sustainable-financial-management/green-social-and-sustainability-ILS">Green, Social and Sustainability ILS</a></li> </ul> </li> <li> <a href="/sustainability/our-rules"> Our rules </a> <ul> <strong class="back">Sustainability</strong> <li class="flex-column main-section"> <h3>Our rules</h3> <a class="btn-red mb-3 mt-2" href="/sustainability/our-rules">Discover</a> </li> <li><a href="/sustainability/our-rules/governance-management">Governance & management</a></li> <li><a href="/sustainability/our-rules/code-of-conduct">Generali Group Code of Conduct</a></li> <li><a href="/sustainability/our-rules/respecting-human-rights">Respecting human rights</a></li> <li><a href="/sustainability/our-rules/anti-corruption">Anti-corruption</a></li> <li><a href="/sustainability/our-rules/financial-crimes-compliance">Financial crimes compliance</a></li> <li><a href="/sustainability/our-rules/Anti-Financial-Crime-and-Anti-Bribery-and-Corruption">Anti Financial Crime and Anti Bribery & Corruption</a></li> <li><a href="/sustainability/our-rules/tax-payments">Tax Strategy and Taxes</a></li> <li><a href="/sustainability/our-rules/tax-transparency-report">Tax Transparency Report</a></li> <li><a href="/sustainability/our-rules/group-security">Group security</a></li> </ul> </li> <li><a href="/sustainability/contacts">Contacts</a></li> </ul> </li> <li> <a href="/work-with-us">Work with us</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Work with us</h3> <p class="mt-1 mb-3"> People are our company's soul. </p> <a class="btn-red mb-3" href="/work-with-us"> Discover </a> </li> <li> <a href="/work-with-us/Get-to-know-us"> Get to know us </a> <ul> <strong class="back">Work with us</strong> <li class="flex-column main-section"> <h3>Get to know us</h3> <a class="btn-red mb-3 mt-2" href="/work-with-us/Get-to-know-us">Discover</a> </li> <li><a href="/work-with-us/Get-to-know-us/diversity-and-inclusion">Diversity Equity and Inclusion</a></li> <li><a href="/work-with-us/Get-to-know-us/Our-people-s-stories">Our people’s stories</a></li> </ul> </li> <li> <a href="/work-with-us/grow-with-us"> Grow with us </a> <ul> <strong class="back">Work with us</strong> <li class="flex-column main-section"> <h3>Grow with us</h3> <a class="btn-red mb-3 mt-2" href="/work-with-us/grow-with-us">Discover</a> </li> <li><a href="/work-with-us/grow-with-us/Drive-our-success">Drive our success</a></li> <li><a href="/work-with-us/grow-with-us/Your-development">Your development with us</a></li> <li><a href="/work-with-us/grow-with-us/We-LEARN">We LEARN</a></li> <li><a href="/work-with-us/grow-with-us/what-we-offer">What we offer</a></li> </ul> </li> <li> <a href="/work-with-us/join-us"> Join us </a> <ul> <strong class="back">Work with us</strong> <li class="flex-column main-section"> <h3>Join us</h3> <a class="btn-red mb-3 mt-2" href="/work-with-us/join-us">Discover</a> </li> <li><a href="/work-with-us/join-us/five-reasons-to-apply">Five reasons to apply</a></li> <li><a href="/work-with-us/join-us/Openings_Graduates_and_Students">Openings for Graduates and Students</a></li> <li><a href="/work-with-us/join-us/job-search">Job search</a></li> <li><a href="/work-with-us/join-us/contact-and-connect-with-us">Contact and connect with us</a></li> </ul> </li> </ul> </li> <li> <a href="/investors">Investors</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Investors</h3> <p class="mt-1 mb-3"> Driving sustainable growth, enhancing earnings profile, and leading innovation are the three pillars of our strategy. </p> <a class="btn-red mb-3" href="/investors"> Discover </a> </li> <li><a href="/investors/investing-in-generali">Investing in Generali</a></li> <li> <a href="/investors/Strategy"> Strategy </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Strategy</h3> <a class="btn-red mb-3 mt-2" href="/investors/Strategy">Discover</a> </li> <li><a href="/investors/Strategy/Outlook">Outlook</a></li> <li><a href="/investors/Strategy/investments-and-divestments">Investments and divestments</a></li> <li><a href="/investors/Strategy/transformation-strategy">Lead Innovation</a></li> <li><a href="/investors/Strategy/Growth-factors">Growth factors</a></li> </ul> </li> <li> <a href="/investors/financial-highlights"> Financial highlights </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Financial highlights</h3> <a class="btn-red mb-3 mt-2" href="/investors/financial-highlights">Discover</a> </li> <li><a href="/investors/financial-highlights/performance-by-segment">Performance by segment</a></li> <li><a href="/investors/financial-highlights/performance-by-country">Performance by country</a></li> <li><a href="/investors/financial-highlights/historical-data">Historical Data</a></li> </ul> </li> <li> <a href="/investors/reports-and-presentations"> Reports and presentations </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Reports and presentations</h3> <a class="btn-red mb-3 mt-2" href="/investors/reports-and-presentations">Discover</a> </li> <li><a href="/investors/reports-and-presentations/report-archive">Report Archive</a></li> <li><a href="/investors/reports-and-presentations/Presentations">Presentations</a></li> <li><a href="/investors/reports-and-presentations/investor-day">Investor Days</a></li> <li><a href="/investors/reports-and-presentations/opa-cattolica">Cattolica Tender</a></li> </ul> </li> <li> <a href="/investors/share-information-analysts"> Share information & analysts </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Share information & analysts</h3> <a class="btn-red mb-3 mt-2" href="/investors/share-information-analysts">Discover</a> </li> <li><a href="/investors/share-information-analysts/key-share-figures">Key share figures</a></li> <li><a href="/investors/share-information-analysts/tickers-and-indices">Tickers and indices</a></li> <li><a href="/investors/share-information-analysts/share-capital">Share capital</a></li> <li><a href="/investors/share-information-analysts/dividends">Dividends</a></li> <li><a href="/investors/share-information-analysts/Shareholding-calculator">Shareholding calculator</a></li> <li><a href="/investors/share-information-analysts/equity-analysts-and-consensus">Equity analysts and consensus</a></li> <li><a href="/investors/share-information-analysts/ownership-structure">Ownership structure</a></li> <li><a href="/investors/share-information-analysts/share-buyback">Share buyback</a></li> </ul> </li> <li> <a href="/investors/debt-ratings"> Debt & ratings </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Debt & ratings</h3> <a class="btn-red mb-3 mt-2" href="/investors/debt-ratings">Discover</a> </li> <li><a href="/investors/debt-ratings/listed-debt-securities">Debt securities</a></li> <li><a href="/investors/debt-ratings/debt-composition-and-maturity">Debt composition and maturity</a></li> <li><a href="/investors/debt-ratings/ratings">Ratings</a></li> <li><a href="/investors/debt-ratings/credit-analysts">Credit analysts</a></li> <li><a href="/investors/debt-ratings/sustainability-bond-framework">Sustainability Bond Framework and Report </a></li> </ul> </li> <li> <a href="/investors/Our-ESG-approach"> Our ESG approach </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Our ESG approach</h3> <a class="btn-red mb-3 mt-2" href="/investors/Our-ESG-approach">Discover</a> </li> <li><a href="/investors/Our-ESG-approach/Environmental">Environmental</a></li> <li><a href="/investors/Our-ESG-approach/Social">Social</a></li> <li><a href="/investors/Our-ESG-approach/Governance">Governance</a></li> </ul> </li> <li><a href="/investors/financial-calendar">Financial calendar</a></li> <li><a href="/investors/Retail-shareholders">Retail shareholders</a></li> <li> <a href="/investors/contacts"> Contacts </a> <ul> <strong class="back">Investors</strong> <li class="flex-column main-section"> <h3>Contacts</h3> <a class="btn-red mb-3 mt-2" href="/investors/contacts">Discover</a> </li> <li><a href="/investors/contacts/Contacts-for-institutional-investors">Contacts for institutional investors</a></li> <li><a href="/investors/contacts/Contacts-for-retail-shareholders">Contacts for retail shareholders</a></li> </ul> </li> </ul> </li> <li> <a href="/media">Media</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Media</h3> <p class="mt-1 mb-3"> The latest from Generali. </p> <a class="btn-red mb-3" href="/media"> Discover </a> </li> <li><a href="/media/press-releases">Press releases</a></li> <li> <a href="/media/News"> News </a> <ul> <strong class="back">Media</strong> <li class="flex-column main-section"> <h3>News</h3> <a class="btn-red mb-3 mt-2" href="/media/News">Discover</a> </li> <li><a href="/media/News/covid-19-emergency">COVID-19 emergency</a></li> </ul> </li> <li> <a href="/media/podcast"> Podcast </a> <ul> <strong class="back">Media</strong> <li class="flex-column main-section"> <h3>Podcast</h3> <a class="btn-red mb-3 mt-2" href="/media/podcast">Discover</a> </li> <li><a href="/media/podcast/190-Years-of-Future">190 Years of Future</a></li> </ul> </li> <li><a href="/media/media-kit">Media kit</a></li> <li><a href="/media/events-calendar">Events calendar</a></li> <li> <a href="/media/multimedia-gallery"> Multimedia-Gallery </a> <ul> <strong class="back">Media</strong> <li class="flex-column main-section"> <h3>Multimedia-Gallery</h3> <a class="btn-red mb-3 mt-2" href="/media/multimedia-gallery">Discover</a> </li> <li><a href="/media/multimedia-gallery/video">Videos</a></li> <li><a href="/media/multimedia-gallery/images">Images</a></li> </ul> </li> <li> <a href="/media/social-media"> Social media </a> <ul> <strong class="back">Media</strong> <li class="flex-column main-section"> <h3>Social media</h3> <a class="btn-red mb-3 mt-2" href="/media/social-media">Discover</a> </li> <li><a href="/media/social-media/netiquette">Netiquette</a></li> </ul> </li> <li><a href="/media/corporate-magazines">Corporate magazines</a></li> <li> <a href="/media/macroeconomic-and-insurance-research"> Macroeconomic and insurance research </a> <ul> <strong class="back">Media</strong> <li class="flex-column main-section"> <h3>Macroeconomic and insurance research</h3> <a class="btn-red mb-3 mt-2" href="/media/macroeconomic-and-insurance-research">Discover</a> </li> <li><a href="/media/macroeconomic-and-insurance-research/contacts">Contacts</a></li> </ul> </li> <li><a href="/media/contacts">Contacts</a></li> </ul> </li> <li> <a href="/governance">Governance</a> <ul> <strong class="back">back</strong> <li class="flex-column main-section"> <h3>Governance</h3> <p class="mt-1 mb-3"> Our corporate governance system is in line with international best practices. </p> <a class="btn-red mb-3" href="/governance"> Discover </a> </li> <li> <a href="/governance/corporate-governance-system"> Corporate governance system </a> <ul> <strong class="back">Governance</strong> <li class="flex-column main-section"> <h3>Corporate governance system</h3> <a class="btn-red mb-3 mt-2" href="/governance/corporate-governance-system">Discover</a> </li> <li><a href="/governance/corporate-governance-system/articles-of-association">Articles of association</a></li> <li><a href="/governance/corporate-governance-system/organisational-and-management-model">Organizational and Management Model </a></li> <li><a href="/governance/corporate-governance-system/related-party-transactions">Related-party transactions</a></li> <li><a href="/governance/corporate-governance-system/corporate-governance-report">Corporate Governance Report</a></li> <li><a href="/governance/corporate-governance-system/diversity-policy">Diversity Policy </a></li> </ul> </li> <li> <a href="/governance/board-of-directors"> Board of Directors </a> <ul> <strong class="back">Governance</strong> <li class="flex-column main-section"> <h3>Board of Directors</h3> <a class="btn-red mb-3 mt-2" href="/governance/board-of-directors">Discover</a> </li> <li><a href="/governance/board-of-directors/Role-functions-and-activity">Role, functions and activity</a></li> <li><a href="/governance/board-of-directors/meetings-and-attendance">Meetings and attendance</a></li> <li><a href="/governance/board-of-directors/board-evaluation">Board evaluation</a></li> <li><a href="/governance/board-of-directors/succession-plan">Succession plan</a></li> <li><a href="/governance/board-of-directors/outgoing-board-of-directors-list">Procedure for the outgoing Board of Directors list – AGM 2022</a></li> </ul> </li> <li> <a href="/governance/committees"> Committees </a> <ul> <strong class="back">Governance</strong> <li class="flex-column main-section"> <h3>Committees</h3> <a class="btn-red mb-3 mt-2" href="/governance/committees">Discover</a> </li> <li><a href="/governance/committees/risk-and-control">Risk and Control Committee</a></li> <li><a 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