Send Money to Friends and Family With Zelle®

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class="sidemenu__prim--title">Find ATM & branch</p> </a> </ul> </div> </div> <div class="sidemenu__footer"> <ul> <li class="sidemenu__footer--link " > <a href="https://www.chase.com/digital/resources/about-chase" class=" chaseanalytics-track-link " data-pt-name="sm_fs_aboutchase"> About Chase</a> </li> <li class="sidemenu__footer--link " > <a href="https://www.jpmorgan.com/pages/jpmorgan" class=" chaseanalytics-track-link " data-pt-name="sm_jpmorgan"> J.P.Morgan</a> </li> <li class="sidemenu__footer--link " > <a href="https://www.jpmorganchase.com" class=" chaseanalytics-track-link " data-pt-name="sm_fs_jpmorganchase"> JPMorgan Chase & Co.</a> </li> <li class="sidemenu__footer--link " > <a href="https://media.chase.com" class=" chaseanalytics-track-link " data-pt-name="sm_media"> Media Center</a> </li> <li class="sidemenu__footer--link " > <a href="https://www.careersatchase.com" class=" chaseanalytics-track-link " data-pt-name="sm_fs_careers"> Careers</a> </li> <li 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href="https://www.chase.com/digital/resources/sitemap"> <div class="header__section--dropdown__tile--icon icon-more-outline-circle"></div> <p class="header__section--dropdown__tile--sub-title">See all</p> <span class="accessible-text">10 of 10</span> </a> </li> </ul> </div> </div> </div> </div> <div class="header__section header__section--center cobrand-dual-logo-animation-left-container col-xs-4 col-sm-3 col-md-3 col-lg-2"> <div class="left-logo-wrap"> <div class="chase-text-animation-container"> <a class="header__section--center--link regular-link chaseanalytics-track-link" href="https://www.chase.com/" data-pt-name="lnk_chasehome"> <span class="chase-text"></span> <span class="chase-logo-icon"></span> <span class="accessible-text">Chase logo, links to Chase home</span> </a> </div> </div> </div> <img src="/etc/designs/chase-ux/css/img/co-brand-divider.png" alt="" class="divider"> <div class="header__section header__section--center cobrand-dual-logo-animation-left-container col-xs-4 col-sm-3 col-md-3 col-lg-2"> <div class="right-logo-wrap"> <div class="header__section--center--link regular-link regular "> <img class="right-logo-icon" src="/content/dam/chase-ux/header/svg/zelle-logo-white.svg" src-png="/content/dam/chase-ux/header/png/zelle-logo-white.png" alt="Zelle logo"> <span class="accessible-text"></span> </div> </div> </div> <div class="header__section header__section--right col-xs-2 col-sm-3 col-md-3 col-lg-4"> <ul class="header__section__item header__section--links"> <li class="header__section--link"> <a href="https://locator.chase.com/?locale=en_US" class="chaseanalytics-track-link" data-pt-name="hd_atmbranch">ATM & branch</a></li> <li class="header__section--link"><a href="/es/personal/zelle" class="chaseanalytics-track-link language-toggle" lang="es" data-pt-name="hd_espanol">Español</a></li> <li class="header__section--link login"><a class="btn btn--primary chaseanalytics-track-link signInBtn" href="https://secure.chase.com" data-pt-name="hd_signin">Sign in</a></li> </ul> </div> </div> <div> </div> </div> </header> </div> <main id="main" class="main-content" role="main" data-subheader-active="overview" > <h1 class="accessible-text">Enroll in Zelle® to quickly send and receive money</h1><div class="login cporoutableloginreference"><div class="routable-cpo-signin-module__wrapper "> <div id="routable-cpo-signin-module" class="routable-cpo-signin-module__inner"> <input id="cpo-nav-key" type="hidden" value="navKey=quickpayEntryPoint"> <input id="cpo-forgot-tracking-id" type="hidden" value="rb_lnk_qpzlogin-forgot"> <input id="cpo-enroll-tracking-id" type="hidden" value="rb_lnk_qpzlogin-enroll"> <input id="cpo-login-tracking-id" type="hidden" value="rb_lnk_qpzlogin-login"> <input id="cpo-skip-params-id" type="hidden" value=""> <div class="cpo-routable-signin-container">  <iframe class="routable-cpo-signin" id="routablecpologonbox" name="routablecpologonbox" title="Sign In" data-src="https://{pod}/web/auth/logonbox?fromOrigin=https%3A%2F%2Fwww.chase.com&navKey=quickpayEntryPoint#/logonbox/index/index" frameBorder="0"></iframe> <a data-pt-name="signin-button" id="sign-in-button" aria-hidden="true"> </a>  </div> </div> </div> </div> <div class="full-width-modules detailpagefullwidthmodulecontainer"><div class="noscript"><noscript> <div class="feature-container"> <div class="body-copy__content "> <h2> <br> <br> Please turn on JavaScript in your browser</h2> <div class="bodycopycontainer parsys"> <div class="textinsert section"> <div class="body-copy__content--text-insert"> <p>It appears your web browser is not using JavaScript. Without it, some pages won't work properly. Please adjust the settings in your browser to make sure JavaScript is turned on.</p> <p><br> </p></div> </div> </div> </div> </div> </noscript></div> <div class="main-content__full-width-feature-container"> <div class="module heroimagev2"><div class="hero hero-version-4 no-padding">  <style> .image-6baf96b9-87bd-4be2-8173-281d33a131a4 { background-image: url(/content/services/structured-image/image.mobile.jpg/chase-ux/heroimage/primary/zelle-welcome-email-hero.jpg); } @media only screen and (min-width: 568px) { .image-6baf96b9-87bd-4be2-8173-281d33a131a4 { background-image: url(/content/services/structured-image/image.tablet.jpg/chase-ux/heroimage/primary/zelle-welcome-email-hero.jpg); }} @media only screen and (min-width: 1024px) { .image-6baf96b9-87bd-4be2-8173-281d33a131a4 { background-image: url(/content/services/structured-image/image.desktop.jpg/chase-ux/heroimage/primary/zelle-welcome-email-hero.jpg); }} @media only screen and (min-width: 2000px) { .image-6baf96b9-87bd-4be2-8173-281d33a131a4 { background-image: url(/content/services/structured-image/image.mega.jpg/chase-ux/heroimage/primary/zelle-welcome-email-hero.jpg); }} @media only screen and (min-width: 1025px) { .background-fixed.image-6baf96b9-87bd-4be2-8173-281d33a131a4 { background-image: url(/content/services/structured-image/image.mega.jpg/chase-ux/heroimage/primary/zelle-welcome-email-hero.jpg); }} .lt-ie9 .image-6baf96b9-87bd-4be2-8173-281d33a131a4 { filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src="/content/services/structured-image/image.desktop.jpg/chase-ux/heroimage/primary/zelle-welcome-email-hero.jpg", sizingMethod="scale"); } </style> <div class="hero__primary-background-image image-6baf96b9-87bd-4be2-8173-281d33a131a4 full-overlay gradient-40"> </div> <div class="hero--text-container show"> <div class="feature-container"> <div class="hero--text-area white"> <div class="hero--text-area__clickable"> <div class="hero--text__img-container"> <img src="" alt=""/> </div> <div class="hero--text__headline"> <p>Send and receive money fast with Zelle<sup>®</sup></p> </div> <div class="hero--text__desc"> </div> </div> </div> </div> </div> </div> </div> <div class="module stickysubheader"><div class="topic__wrapper"> <div class="topic__wrapper__header"> <div class="sub-header row"> <div class="sub-header__header-container feature-container"> </div> <div class="sub-header__body-container feature-container"> <div class="sub-header__nav-wrapper" > <ul class="sub-header__nav util clearfix" aria-label="secondary navigation"> <li class="sub-header__nav--item"> <a class=" regular category-overview" href="#linktotop"> Overview</a> </li> <li class="sub-header__nav--item"> <a class="" href="#why_zelle"> Why Zelle<sup>®</sup>?</a> </li> <li class="sub-header__nav--item"> <a class="" href="#how_to"> How it works</a> </li> <li class="sub-header__nav--item"> <a class="" href="#faqs"> FAQs</a> </li> </ul> </div> </div> </div> </div> <div class="topic__wrapper__content"> <div class="stickysubheadersecti stickysubheadersection"><div class="topic--section" id="why_zelle"> <div data-scroll-tracking-module-name='/content/chase-ux/en/structured/module/bucket/personal/quickpay/qpz-fast-conv-sec-b' class='scroll-tracking'> <div class="module bucket"><div class="module-bucket module-bucket--3col default"> <div class="feature-container row"> <div class="module-bucket__content--heading col-xs-12"> <div class="module-bucket__content--heading__title"><h2 style="text-align: center;">With <img src="/content/dam/chase-ux/bodycopy/secondary/personal/checking/zelle-logo.png" style="vertical-align: bottom;" alt="Zelle logo">, pay and get paid back fast with people you know and trust who bank in the U.S.<span class="disclosure" data-disclosure-url="/content/chase-ux/en/structured/module/disclosure/personal/checking/checking-quickpay-disc/_jcr_content/module/disclosurecontainer.html?wcmmode=disabled"></span></h2> </div> </div> <div id=bd77d2bd-5cd6-4a71-a924-044f19072a0a class="module-bucket--tiles"> <div class="module-bucket--tile divider-separator col-sm-4 col-xs-12"> <div class="module-bucket--tile__inner row center "> <div class="module-bucket--tile__image-title-wrapper col-xs-12"> <div class="module-bucket--tile__image"> <div class="module-bucket--tile__link"> <img src="/content/services/structured-image/image.mobile.png/chase-ux/bucket/secondary/personal/qpz/qpz-convenient-phone.png" alt=""/> </div> </div> </div> <div class="module-bucket--tile__text col-xs-12"> <div class="module-bucket--tile__desc desc-left"> <h3 style="text-align: center;"><b>Convenient</b></h3> <p style="text-align: center;">More than 1,000 banking apps in the U.S. offer Zelle<sup>®</sup>, so you can use it in the Chase Mobile<sup>®</sup> app<span class="disclosure" data-disclosure-url="/content/chase-ux/en/structured/module/disclosure/personal/mobile-online-banking/disc-mobile-app/_jcr_content/module/disclosurecontainer.html?wcmmode=disabled"></span> with friends and family—even if they don’t bank with Chase.</p> </div> </div> </div> </div> <div class="module-bucket--tile divider-separator col-sm-4 col-xs-12"> <div class="module-bucket--tile__inner row center "> <div class="module-bucket--tile__image-title-wrapper col-xs-12"> <div class="module-bucket--tile__image"> <div class="module-bucket--tile__link"> <img src="/content/services/structured-image/image.mobile.png/chase-ux/bucket/secondary/personal/qpz/qpz-secure-lock.png" alt=""/> </div> </div> </div> <div class="module-bucket--tile__text col-xs-12"> <div class="module-bucket--tile__desc desc-left"> <h3 style="text-align: center;"><b>Secure</b></h3> <p style="text-align: center;">There’s no need to share your sensitive bank info with another app. Just add your recipient’s U.S. mobile number or email to send or request money.</p> </div> </div> </div> </div> <div class="module-bucket--tile divider-separator col-sm-4 col-xs-12"> <div class="module-bucket--tile__inner row center "> <div class="module-bucket--tile__image-title-wrapper col-xs-12"> <div class="module-bucket--tile__image"> <div class="module-bucket--tile__link"> <img src="/content/services/structured-image/image.mobile.png/chase-ux/bucket/secondary/personal/qpz/qpz-fast-money.png" alt=""/> </div> </div> </div> <div class="module-bucket--tile__text col-xs-12"> <div class="module-bucket--tile__desc desc-left"> <h3 style="text-align: center;"><b>Fast</b></h3> <p style="text-align: center;">Receive money directly into your Chase checking account and instantly<span class="disclosure" data-disclosure-url="/content/chase-ux/en/structured/module/disclosure/personal/checking/zelle-instant-funds/_jcr_content/module/disclosurecontainer.html?wcmmode=disabled"></span> access it with no fees. No need to use another app to cash out.</p> </div> </div> </div> </div> </div> </div> </div> <script> require(["main"], function () { require(["amd/buckets"], function (Buckets) { Buckets.init("bd77d2bd-5cd6-4a71-a924-044f19072a0a"); }); }); </script> </div> </div> <div data-scroll-tracking-module-name='/content/chase-ux/en/structured/module/bodycopy/personal/quickpay/enroll-button' class='scroll-tracking'> <div class="module bodycopy"><section class="body-copy default "> <div class="feature-container"> <div class="body-copy__content "> <div class="bodycopycontainer parsys"><div class="textinsert section"><div class="body-copy__content--text-insert"> <p style="text-align: center;">Not a Chase customer? <a class="chaseanalytics-track-link regular-link " data-pt-name="rb_lnk_learn-more" href="https://personal.chase.com/personal/checking">Learn more</a> about Chase checking accounts.</p></div> </div> </div> </div> </div> </section> </div> </div> <div data-scroll-tracking-module-name='/content/chase-ux/en/structured/module/bodycopy/blank-space' class='scroll-tracking'> <div class="module bodycopy"><section class="body-copy default "> <div class="feature-container"> <div class="body-copy__content "> <div class="bodycopycontainer parsys"><div class="textinsert section"><div class="body-copy__content--text-insert"> <p>   </p></div> </div> </div> </div> </div> </section> </div> </div> <div data-scroll-tracking-module-name='/content/chase-ux/en/structured/module/tile/personal/quickpay/quickpay-already-using' class='scroll-tracking'> <div class="module tile"><div class="hero hero-version-2 left persist__img default"> <div class="row feature-container"> <div class="hero__inner col-xs-12"> <div class="hero__content wide col-sm-7 left"> <div class="hero__content--title"><p> </p> <h2>Already using the Chase Mobile<sup>®</sup> app?<span class="disclosure" data-disclosure-url="/content/chase-ux/en/structured/module/disclosure/personal/mobile-online-banking/disc-mobile-app/_jcr_content/module/disclosurecontainer.html?wcmmode=disabled"></span></h2> </div> <div class="hero__content--area"> <p>The benefits of sending and receiving money are already in the Chase Mobile<sup>®</sup> app, so there is no new app to download. Just sync your contacts from your mobile phone to make it easy to send friends and family money. Plus with Zelle<sup>®</sup> you can split the cost of the bill and set up future dated and recurring payments to others you know and trust who have a bank account in the U.S.</p> </div> </div><div class="hero__img col-sm-5"> <img src="/content/dam/chase-ux/tile/secondary/personal/qpz/qpz-mobile-app.png" alt=""/> </div></div> </div> </div> </div> </div> </div> </div> <div class="stickysubheadersecti_670925207 stickysubheadersection"><div class="topic--section" id="how_to"> <div data-scroll-tracking-module-name='/content/chase-ux/en/structured/module/bucket/personal/quickpay/how-it-works' class='scroll-tracking'> <div class="module bucket"><div class="module-bucket module-bucket--3col default"> <div class="feature-container row"> <div class="module-bucket__content--heading col-xs-12"> <div class="module-bucket__content--heading__title"><h2 style="text-align: center;">How it works</h2> </div> </div> <div id=cf4e0083-99b3-46bc-9989-7cc9f863f83f class="module-bucket--tiles"> <div class="module-bucket--tile divider-separator col-sm-4 col-xs-12"> <div class="module-bucket--tile__inner row center "> <div class="module-bucket--tile__image-title-wrapper col-xs-12"> <div class="module-bucket--tile__image"> <div class="module-bucket--tile__link video-image"> <img src="/content/services/structured-image/image.mobile.png/chase-ux/heroimage/primary/digital/customer-service/helpful-tips/zelle-enroll-hero-2021-v2.png" alt=""/> <a role="button" class="video--play-btn small icon-play-video videoLink" href="#" data-pt-name="zelle-enroll-video" data-video-details="enroll-quickpay"> <span class="accessible-text" >Enroll in Zelle® in the Chase Mobile® app video.</span><span class="accessible-text" >Opens Overlay</span> </a> <script class="videoTemplate" type="text/template"> <div class="video-outer-container"> <div class="row col-sm-10 col-sm-offset-1 col-lg-12 col-lg-offset-0"> <div class="video-inner-container"> <a id="cancel" class="icon-close chaseanalytics-track-link" href="#" data-pt-name="Close_Video"aria-label="Close overlay"> </a> <div style="max-width: 100%;" id="bc-container" data-audio-video-name="enroll-quickpay" data-audio-video-id="6043306301001" data-video-id="6043305998001" data-account="4394098893001" data-player="ryYnbq9Tg" data-analytic-play="" data-analytic-pause="" data-embed="default"></div> <div class="transcript-link-container"> <a id="transcript" target="_blank" href="/content/chase-ux/en/structured/module/video/transcript.html?url=https%3A%2F%2Fsecure.chasecdn.com%2Fcontent%2Fsite-services%2Fvideos%2Fvideo-library%2Fen%2Fgroups%2Fcpo%2Fenroll-quickpay.transcript.html" class="transcript chaseanalytics-track-link" data-pt-name="Transcript_Tracking">Transcript</a> <br /> <a id="audioId" href="#" class="audio-description chaseanalytics-track-link" data-pt-name="Audio_tracking_on">Turn on audio description</a> <a id="audioId1" href="#" class="audio-description-link chaseanalytics-track-link" data-pt-name="Audio_Description_Tracking_Off">Turn off audio description</a> </div> </div> </div> </div> </script> </div> </div> </div> <div class="module-bucket--tile__text col-xs-12"> <div class="module-bucket--tile__desc desc-left"> <h3 style="text-align: center;">Enroll in Zelle<sup>®</sup></h3> <p style="text-align: center;">A fast and easy way to send and receive money to almost anyone you know who has a bank account in the U.S. right in your Chase Mobile<sup>®</sup> app.</p> </div> </div> </div> </div> <div class="module-bucket--tile divider-separator col-sm-4 col-xs-12"> <div class="module-bucket--tile__inner row center "> <div class="module-bucket--tile__image-title-wrapper col-xs-12"> <div class="module-bucket--tile__image"> <div class="module-bucket--tile__link video-image"> <img src="/content/services/structured-image/image.mobile.png/chase-ux/heroimage/primary/digital/customer-service/helpful-tips/zelle-send-money-hero-2021-v2.png" alt=""/> <a role="button" class="video--play-btn small icon-play-video videoLink" href="#" data-pt-name="zelle-send-money-video" data-video-details="send-quickpay"> <span class="accessible-text" >Send money fast with Zelle® in the Chase Mobile® app video.</span><span class="accessible-text" >Opens Overlay</span> </a> <script class="videoTemplate" type="text/template"> <div class="video-outer-container"> <div class="row col-sm-10 col-sm-offset-1 col-lg-12 col-lg-offset-0"> <div class="video-inner-container"> <a id="cancel" class="icon-close chaseanalytics-track-link" href="#" data-pt-name="Close_Video"aria-label="Close overlay"> </a> <div style="max-width: 100%;" id="bc-container" data-audio-video-name="send-quickpay" data-audio-video-id="6043340362001" data-video-id="6043336836001" data-account="4394098893001" data-player="ryYnbq9Tg" data-analytic-play="" data-analytic-pause="" data-embed="default"></div> <div class="transcript-link-container"> <a id="transcript" target="_blank" href="/content/chase-ux/en/structured/module/video/transcript.html?url=https%3A%2F%2Fsecure.chasecdn.com%2Fcontent%2Fsite-services%2Fvideos%2Fvideo-library%2Fen%2Fgroups%2Fcpo%2Fsend-quickpay.transcript.html" class="transcript chaseanalytics-track-link" data-pt-name="Transcript_Tracking">Transcript</a> <br /> <a id="audioId" href="#" class="audio-description chaseanalytics-track-link" data-pt-name="Audio_tracking_on">Turn on audio description</a> <a id="audioId1" href="#" class="audio-description-link chaseanalytics-track-link" data-pt-name="Audio_Description_Tracking_Off">Turn off audio description</a> </div> </div> </div> </div> </script> </div> </div> </div> <div class="module-bucket--tile__text col-xs-12"> <div class="module-bucket--tile__desc desc-left"> <h3 style="text-align: center;">Send money fast</h3> <p style="text-align: center;">And instantly<span class="disclosure" data-disclosure-url="/content/chase-ux/en/structured/module/disclosure/personal/checking/zelle-instant-funds/_jcr_content/module/disclosurecontainer.html?wcmmode=disabled"></span> access your money — no fees—with Zelle<sup>®</sup>.</p> </div> </div> </div> </div> <div class="module-bucket--tile divider-separator col-sm-4 col-xs-12"> <div class="module-bucket--tile__inner row center "> <div class="module-bucket--tile__image-title-wrapper col-xs-12"> <div class="module-bucket--tile__image"> <div class="module-bucket--tile__link video-image"> <img src="/content/services/structured-image/image.mobile.png/chase-ux/heroimage/primary/digital/customer-service/helpful-tips/zelle-request-money-hero-2021-v2.png" alt=""/> <a role="button" class="video--play-btn small icon-play-video videoLink" href="#" data-pt-name="zelle-request-split-money-video" data-video-details="request-quickpay"> <span class="accessible-text" >Split the cost with Zelle® in the Chase Mobile® app video.</span><span class="accessible-text" >Opens Overlay</span> </a> <script class="videoTemplate" type="text/template"> <div class="video-outer-container"> <div class="row col-sm-10 col-sm-offset-1 col-lg-12 col-lg-offset-0"> <div class="video-inner-container"> <a id="cancel" class="icon-close chaseanalytics-track-link" href="#" data-pt-name="Close_Video"aria-label="Close overlay"> </a> <div style="max-width: 100%;" id="bc-container" data-audio-video-name="request-quickpay" data-audio-video-id="6043316794001" data-video-id="6043321798001" data-account="4394098893001" data-player="ryYnbq9Tg" data-analytic-play="" data-analytic-pause="" data-embed="default"></div> <div class="transcript-link-container"> <a id="transcript" target="_blank" href="/content/chase-ux/en/structured/module/video/transcript.html?url=https%3A%2F%2Fsecure.chasecdn.com%2Fcontent%2Fsite-services%2Fvideos%2Fvideo-library%2Fen%2Fgroups%2Fcpo%2Frequest-quickpay.transcript.html" class="transcript chaseanalytics-track-link" data-pt-name="Transcript_Tracking">Transcript</a> <br /> <a id="audioId" href="#" class="audio-description chaseanalytics-track-link" data-pt-name="Audio_tracking_on">Turn on audio description</a> <a id="audioId1" href="#" class="audio-description-link chaseanalytics-track-link" data-pt-name="Audio_Description_Tracking_Off">Turn off audio description</a> </div> </div> </div> </div> </script> </div> </div> </div> <div class="module-bucket--tile__text col-xs-12"> <div class="module-bucket--tile__desc desc-left"> <h3 style="text-align: center;">Split<span class="disclosure" data-disclosure-url="/content/chase-ux/en/structured/module/disclosure/personal/checking/zelle-payments/_jcr_content/module/disclosurecontainer.html?wcmmode=disabled"></span> the cost with Zelle<sup>®</sup></h3> <p style="text-align: center;">Next time you're dining out with friends, use Zelle<sup>®</sup> to split the cost and send a request right in your Chase Mobile<sup>®</sup> app.</p> </div> </div> </div> </div> </div> </div> </div> <script> require(["main"], function () { require(["amd/buckets"], function (Buckets) { Buckets.init("cf4e0083-99b3-46bc-9989-7cc9f863f83f"); }); }); </script> </div> </div> <div data-scroll-tracking-module-name='/content/chase-ux/en/structured/module/twocolumnvariants/personal/steer-clear-scammers' class='scroll-tracking'> <div class="module twocolumnvariants"> <div class="colctrl-section neutral "> <div class="colctrl-section--inner feature-container row "> <div class="colctrl-section__2colcontainer--one col-xs-12 col-sm-6 col-lg-6"> <div class="bodysection section"> <div class="col--control__body--tile-section "> <div class="col--control__body--tile-section--inner col-xs-12"> <div class="col--control__body--tile-section--content "> <div class="col--control__body--tile-section--heading"><h2>Learn how to steer clear of scammers when using Zelle<sup>®</sup></h2> </div> </div> </div> </div> </div> </div> <div class="colctrl-section__2colcontainer--two col-xs-12 col-sm-6 col-lg-6"> <div class="bodysection section"> <div class="col--control__body--tile-section "> <div class="col--control__body--tile-section--inner col-xs-12"> <div class="col--control__body--tile-section--content "> <div class="col--control__body--tile-section--desc"> <p>Zelle<sup>®</sup> is a fast and convenient way to send and receive money with people you know and trust like friends and family. But using it to send money to someone you don’t know, or to pay for merchandise or services you can’t be sure you’ll get, can be risky.</p> </div> <div class="col--control__body--tile-section--cta cta-left"> <a href="/personal/zelle/use-zelle-safely" data-pt-name="rb_btn_btn-zelle-safe" class="btn cta cta--primary cta--large chaseanalytics-track-link"> What to watch out for </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="stickysubheadersecti_1061781981 stickysubheadersection"><div class="topic--section" id="faqs"> <div data-scroll-tracking-module-name='/content/chase-ux/en/structured/module/bodycopy/personal/quickpay/zelle-faq' class='scroll-tracking'> <div class="module bodycopy"><section class="body-copy default bottom-padding"> <div class="feature-container"> <div class="body-copy__content "> <div class="bodycopycontainer parsys"><div class="imagewithtextinsert section"><div class="body-copy__content--img-insert"> <figure class="body-copy__img left"> <div class="body-copy__img--inner"> <img src="/content/dam/chase-ux/bodycopy/secondary/personal/checking/zelle-logo.png" alt="Zelle® Logo"> </div> </figure> <h2>FAQs</h2> <p>Answers to the most common questions</p> </div> </div> </div> </div> </div> </section> </div> </div> <div data-scroll-tracking-module-name='/content/chase-ux/en/structured/module/accordion/personal/quickpay/faqs' class='scroll-tracking'> <div class="module accordion"><div class="accordians feature-container"> <div class="accordians__inner"> <div id="" class="accordians__inner--content"> <input id="accesible-text1" type="hidden" value=" "> <input id="accesible-text2" type="hidden" value=" "> <div class="accordians_section_container"> <div class="accordians-section-container parsys"><div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_how-access" content-link data-link="how-access" data-pt-name="how-access" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>How can I access Zelle<sup>®</sup>?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_how-access" class="accordians__inner--content__buttons--desc"> <p>It is available in the Chase Mobile app and on <a class="chaseanalytics-track-link regular-link " data-link-category-id="lnk_home" data-pt-name="lnk_home" href="https://www.chase.com">chase.com</a>.</p> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_what-is" content-link data-link="what-is" data-pt-name="what-is" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>What is Zelle<sup>®</sup>?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_what-is" class="accordians__inner--content__buttons--desc"> <p>Zelle<sup>®</sup> is a fast and convenient way to send and receive money with people you know and trust who have a bank account in the U.S. For a list of participating banks, please go to <a class="chaseanalytics-opt-exlnk regular-link " href="https://www.zellepay.com/partners" data-pt-name="rb_lnk_zellepay1">zellepay.com</a>.</p> <p> </p> <p>Until recently, Zelle<sup>®</sup> was called Chase QuickPay<sup>®</sup> with Zelle<sup>®</sup>. While the name has changed, none of the other features and benefits have changed. It's just easier to say.</p> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_need-chase" content-link data-link="need-chase" data-pt-name="need-chase" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>Do I need to be a Chase customer to use Zelle<sup>®</sup>?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_need-chase" class="accordians__inner--content__buttons--desc"> <p>In order to use Zelle<sup>®</sup> at Chase, you must have a Chase checking account. Not a Chase customer? <a class="chaseanalytics-track-link regular-link " data-pt-name="rb_lnk_learn-more-faq" href="https://personal.chase.com/personal/checking">Learn more</a> about Chase checking accounts.</p> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_how-enroll" content-link data-link="how-enroll" data-pt-name="how-enroll" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>How do I enroll in Zelle<sup>®</sup>?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_how-enroll" class="accordians__inner--content__buttons--desc"> <p>If you’re a Chase customer with a Chase checking account, follow these steps to enroll in Zelle<sup>®</sup>:</p> <p> </p> <p>To enroll in our app:</p> <p> </p> <ol> <li>Sign in to app.</li> <li>Choose "Send money with Zelle<sup>®</sup>" on the side menu.</li> <li>Tap "Get started" on the next screen.</li> <li>Tell us your primary email address.</li> <li>Accept the service agreement and tap "Next."</li> <li>Verify your email address by using a one-time activation code we send you.</li> <li>Tap "Done," and you're ready to use Zelle<sup>®</sup>.</li> </ol> <p>To enroll online:</p> <p> </p> <ol> <li>Sign in to chase.com.</li> <li>Choose "Pay bills & send money with Zelle<sup>®</sup>" on the Pay & transfer menu.</li> <li>Choose "Set up."</li> <li>Choose or tell us your primary email address.</li> <li>Accept the service agreement and choose "Next."</li> <li>Verify your email address by using a one-time activation code we send you.</li> <li>Choose "Next," and you're ready to use Zelle<sup>®</sup>.</li> </ol> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_is-free" content-link data-link="is-free" data-pt-name="is-free" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>Does Chase charge consumers a fee to send, receive or request money with Zelle<sup>®</sup>? </b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_is-free" class="accordians__inner--content__buttons--desc"> <p>Chase does not charge consumers additional fees for Zelle<sup>®</sup> transactions. You need a Chase checking account to use Zelle<sup>®</sup>. Consult your <a class="chaseanalytics-track-link regular-link " data-pt-name="lnk_acc-agree" href="/personal/branch-disclosures">account agreement</a> for any associated account fees. Message and data rates apply depending on your mobile service provider.</p> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_money-avail" content-link data-link="money-avail" data-pt-name="money-avail" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>When will the money be available?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_money-avail" class="accordians__inner--content__buttons--desc"> <p><em>Timing for payments you send:</em></p> <p> </p> <ul> <li>If your recipient is another Chase customer, he or she will usually get the money a few minutes after you send it, but no later than the next business day.</li> <li>If your recipient’s bank is a Zelle<sup>®</sup> member and supports real-time payments, the money will usually be available a few minutes after you send it. If your recipient’s bank doesn’t support real-time payments, the money should be available in 1 to 2 business days.</li> <li>If your recipient’s bank isn’t a Zelle<sup>®</sup> member, the money should be available 1 to 2 business days after you send it, depending on the other bank’s processing time.</li> <li>If your recipient is using the Zelle<sup>®</sup> app to receive payments, they’ll get their money soon after it’s sent.</li> </ul> <p><em>Timing for payments you receive:</em></p> <p> </p> <ul> <li>If your sender is another Chase customer, you’ll usually get the money a few minutes after it’s sent, but no later than the next business day.</li> <li>If your sender’s bank is a Zelle<sup>®</sup> member and supports real-time payments, you’ll usually get the money a few minutes after it’s sent. If the bank doesn’t support real-time payments, you’ll get the money in 1 to 3 business days.</li> <li>If your sender’s bank isn’t a Zelle<sup>®</sup> member, you’ll get the money in 4 to 5 business days. It usually takes 1 to 2 business days for us to receive the money from the sender’s bank. Then, we apply a hold to confirm that the other bank hasn’t rejected the transfer before the money becomes available in your Chase account.</li> <li>If your sender is using the Zelle<sup>®</sup> app to send payments, you’ll get the money soon after it’s sent.</li> </ul> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_any-limits" content-link data-link="any-limits" data-pt-name="any-limits" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>Are there limits to the amount of money I can send and receive?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_any-limits" class="accordians__inner--content__buttons--desc"> <p>To protect your account, we place a daily dollar send limit on Zelle<sup>®</sup> payments, even if your available balance is higher than the daily limit. To help protect you from fraud and scams, Chase dynamically determines the limit for each transaction at the time you set it up based on a number of factors including your recipient. Each transaction will fall within a tier limit that reflects the aggregate total you can send to all recipients within that tier in a day.</p> <p> </p> <p>We’ll show you the applicable limit for the transaction in the Chase Mobile<sup>®</sup> app or Chase online when you set it up. If you’ve already sent a transaction to someone that day, we’ll show you the remaining amount of your daily limit if you send to another recipient within the same tier. See the Zelle<sup>®</sup> <a class="chaseanalytics-track-link regular-link " data-pt-name="per_lnk-srvterms" href="https://static.chasecdn.com/content/dam/legal-agreements/library/en/chasenet_la/versions/chasenet_la.pdf" target="_blank" rel="noopener">Service Terms (PDF)</a>  for the additional dollar amounts for the tier limits and additional information on Chase Zelle<sup>®</sup> limits and how they work.</p> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_is-secure" content-link data-link="is-secure" data-pt-name="is-secure" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>Is Zelle<sup>®</sup> secure?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_is-secure" class="accordians__inner--content__buttons--desc"> <p>When you use Zelle<sup>®</sup> your recipients won’t see your account number, and you won’t see theirs. Make sure you send money to people you know and trust in order to help avoid scams and protect your account. Only send money to people and businesses you trust. Zelle<sup>®</sup> doesn't offer protection for payments you authorize, so you might not be able to get your money back once you send it.</p> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_how-find" content-link data-link="how-find" data-pt-name="how-find" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>How do I find who I want to send money to?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_how-find" class="accordians__inner--content__buttons--desc"> <p>Just sync your contacts from your mobile phone to make it easy for you to send money to friends and family.</p> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_ how-split" content-link data-link=" how-split" data-pt-name=" how-split" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>How do I split a charge from my credit card or checking account activity?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_ how-split" class="accordians__inner--content__buttons--desc"> <p>To split a charge in the app, go to your credit card or checking account activity, swipe left on a charge until the "Split" button appears and choose "Split." This will take you into the Request and Split money flow within Zelle<sup>®</sup> and from there you can choose or add contacts you’d like to split the charge with.</p> <p> </p> <p>If you’re not enrolled in Zelle<sup>®</sup> and you have an eligible checking account, splitting a charge will take you to Zelle<sup>®</sup> enrollment.</p> <p> </p> <p>If you don’t see the "Split" button when you swipe left, you might have hidden your checking accounts or you may not have an eligible checking account.</p> </section> </div> </section> </div> <div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_non-chase" content-link data-link="non-chase" data-pt-name="non-chase" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <h3><b>Do non-Chase customers have to enroll in Zelle<sup>®</sup> to use it?</b></h3> </span> <span class="accessible-text accordian"> </span> </button> <section id="_non-chase" class="accordians__inner--content__buttons--desc"> <p>Non-Chase customers can check to see if their financial institution offers Zelle<sup>®</sup> and sign up. If their bank or credit union doesn't offer Zelle<sup>®</sup>, they can register in the Zelle<sup>®</sup> app to send or receive money with Zelle<sup>®</sup>. Go to <a rel="noopener" class="chaseanalytics-opt-exlnk regular-link " data-pt-name="per_ext-zelle-getstrtd" href="https://www.zellepay.com/get-started" target="_blank">zellepay.com/get-started</a> for more information.</p> </section> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> <div data-scroll-tracking-module-name='/content/chase-ux/en/structured/module/bodycopy/personal/quickpay/faq-contact-us' class='scroll-tracking'> <div class="module bodycopy"><section class="body-copy default "> <div class="feature-container"> <div class="body-copy__content "> <div class="body-copy__content--header"> <h2 class="center">Have more questions?</h2> </div> <div class="bodycopycontainer parsys"></div> <div class="body-copy__cta center"> <div class="body-copy__cta--buttons"> <a class="body-copy__cta--buttons-btn cta cta--primary cta--small chaseanalytics-track-link" href="/digital/customer-service" data-pt-name="btn_faq-contact"> Contact us</a> </div> </div> </div> </div> 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