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text-decoration:none;} a.zph:visited {color:#369; text-decoration:none;} a.zph:hover {color:#369; text-decoration:underline;} </style></head><body><div id="__next"><div><script defer="" src="https://www.zappos.com/marty-assets/cs-container.js"></script><div class=""><main><div class="_2MUFaAduBt6LRo0TiK2xsp" style="max-width:730px;margin-top:20px"><div id="captcha-alert"></div><div class="eKFQyKoU6yj9FpCY4mOEx"><p class="_9QFvUzCPI9K68yye1m6rJ">Thank you for taking this brief survey! Your answers will help us make shopping on Zappos.com unique, delightful, and easy.</p><p class="_9QFvUzCPI9K68yye1m6rJ">Your privacy is important to us. Please do not include personal information (name, address, phone number, email address, credit card number, or other personal information).</p><p class="_9QFvUzCPI9K68yye1m6rJ">If you need assistance, please call us at: https://www.zappos.com/c/contact-us</p></div><div><div class="_2l1J_D61q1UK5mefmy6VLF"><div class="_3nIku3N-sclw29GcmNfU4q wS6of0-VB-4xH60KvUSE6">How likely are you to recommend Zappos.com to a friend or colleague?</div><div class="bn8dgNdu5wsjHlrkAmyda"><div class="uTiovw8wAWdoygmAaAhkA"><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="0"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">0</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">not at all likely </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="1"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">1 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="2"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">2 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="3"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">3 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="4"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">4 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="5"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">5</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">neutral </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="6"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">6 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="7"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">7 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="8"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">8 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="9"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">9 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="16_opt" name="16_opt" value="10"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">10</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">extremely likely</div></label></div></div></div></div></div><div class="_2l1J_D61q1UK5mefmy6VLF"><div class="_3nIku3N-sclw29GcmNfU4q wS6of0-VB-4xH60KvUSE6">How can we improve Zappos.com? Your privacy is important to us. Please do not include personal information (name, address, phone number, email address, credit card number, or other personal information).</div><div class="bn8dgNdu5wsjHlrkAmyda"><textarea rows="5" class="vFzBSj1aaPccM_VN1dr4i"></textarea></div></div><div class="_2l1J_D61q1UK5mefmy6VLF"><div class="_3nIku3N-sclw29GcmNfU4q wS6of0-VB-4xH60KvUSE6">I feel the Zappos website is personalized (tailored) to me.</div><div class="bn8dgNdu5wsjHlrkAmyda"><div class="uTiovw8wAWdoygmAaAhkA"><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="0"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">0</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">strongly disagree </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="1"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">1 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="2"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">2 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="3"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">3 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="4"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">4 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="5"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">5</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">neutral </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="6"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">6 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="7"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">7 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="8"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">8 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="9"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">9 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="50_opt" name="50_opt" value="10"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">10</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">strongly agree</div></label></div></div></div></div></div><div class="_2l1J_D61q1UK5mefmy6VLF"><div class="_3nIku3N-sclw29GcmNfU4q wS6of0-VB-4xH60KvUSE6">Please rate your overall experience with Zappos.com:</div><div class="bn8dgNdu5wsjHlrkAmyda"><div class="uTiovw8wAWdoygmAaAhkA"><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="0"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">0</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">much worse than expected </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="1"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">1 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="2"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">2 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="3"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">3 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="4"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">4 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="5"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">5</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">as expected </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="6"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">6 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="7"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">7 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="8"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">8 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="9"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">9 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="19_opt" name="19_opt" value="10"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">10</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">much better than expected</div></label></div></div></div></div></div><div class="_2l1J_D61q1UK5mefmy6VLF"><div class="_3nIku3N-sclw29GcmNfU4q wS6of0-VB-4xH60KvUSE6">Overall, the Zappos website is easy to use</div><div class="bn8dgNdu5wsjHlrkAmyda"><div class="uTiovw8wAWdoygmAaAhkA"><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="21_opt" name="21_opt" value="1"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">1</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">strongly disagree </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="21_opt" name="21_opt" value="2"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">2 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="21_opt" name="21_opt" value="3"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">3 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="21_opt" name="21_opt" value="4"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">4</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">neutral </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="21_opt" name="21_opt" value="5"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">5 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="21_opt" name="21_opt" value="6"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">6 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="21_opt" name="21_opt" value="7"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">7</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">strongly agree</div></label></div></div></div></div></div><div class="_2l1J_D61q1UK5mefmy6VLF"><div class="_3nIku3N-sclw29GcmNfU4q wS6of0-VB-4xH60KvUSE6">Finding products is easy</div><div class="bn8dgNdu5wsjHlrkAmyda"><div class="uTiovw8wAWdoygmAaAhkA"><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="22_opt" name="22_opt" value="1"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">1</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">strongly disagree </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="22_opt" name="22_opt" value="2"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">2 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="22_opt" name="22_opt" value="3"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">3 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="22_opt" name="22_opt" value="4"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">4</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">neutral </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="22_opt" name="22_opt" value="5"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">5 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="22_opt" name="22_opt" value="6"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">6 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="22_opt" name="22_opt" value="7"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">7</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">strongly agree</div></label></div></div></div></div></div><div class="_2l1J_D61q1UK5mefmy6VLF"><div class="_3nIku3N-sclw29GcmNfU4q wS6of0-VB-4xH60KvUSE6">Zappos always has my best interest as a customer in mind.</div><div class="bn8dgNdu5wsjHlrkAmyda"><div class="uTiovw8wAWdoygmAaAhkA"><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="0"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">0</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">strongly disagree </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="1"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">1 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="2"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">2 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="3"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">3 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="4"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">4 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="5"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">5</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">neutral </div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="6"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">6 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="7"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">7 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="8"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">8 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="9"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">9 </div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w"></div></label></div></div><div class="ehiNfsm3APnFORNwpBrTu WuaWXCrySbu-zaHOyekOH"><div class="_33a4QLh72_dnVwej4gTS3O"><label><div><input type="radio" id="58_opt" name="58_opt" value="10"/></div><div class="I7gTXSMlI0v_SbMLRpBlf _3MfV0xFW--_hHQ4GDyBGgx">10</div><div class="I7gTXSMlI0v_SbMLRpBlf _1hSHXtj6d06JIx9FJkWK9w">strongly agree</div></label></div></div></div></div></div><div class="_2l1J_D61q1UK5mefmy6VLF"><div class="_3nIku3N-sclw29GcmNfU4q wS6of0-VB-4xH60KvUSE6">Which of the following best describes you?</div><div class="bn8dgNdu5wsjHlrkAmyda"><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="20_opt" name="20_opt" value="first visit"/>This is my first visit to Zappos.com </label></div><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="20_opt" name="20_opt" value="returning visitor"/>I am a returning visitor, have not purchased yet </label></div><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="20_opt" name="20_opt" value="first purchase"/>I just made my first purchase on Zappos.com </label></div><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="20_opt" name="20_opt" value="returning customer"/>I am a returning customer </label></div><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="20_opt" name="20_opt" value="zappos vip"/>I am a Zappos VIP customer</label></div></div></div><div class="_2l1J_D61q1UK5mefmy6VLF"><div class="_3nIku3N-sclw29GcmNfU4q wS6of0-VB-4xH60KvUSE6">Which of the following options best represents your age?</div><div class="bn8dgNdu5wsjHlrkAmyda"><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="306_opt" name="306_opt" value="18-24"/>18-24</label></div><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="306_opt" name="306_opt" value="25-34"/>25-34</label></div><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="306_opt" name="306_opt" value="35-44"/>35-44</label></div><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="306_opt" name="306_opt" value="45-54"/>45-54</label></div><div class="_30JpCK1C-zncSYmEeqg2Es _19oZlvFJT_GB7SkD729KHe"><label class="_2PWtiLSorpuZQrSHuIKjnc _1hSHXtj6d06JIx9FJkWK9w"><input type="radio" class="_2K7KTgOeTo15AUuSxUtMvI" id="306_opt" name="306_opt" 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