Privacy Policy

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padding: 0 } #article .article-container { width: auto } #article .article-box { padding: 2rem 20px } #article .title { padding: 0 0 25px } #article .title h1 { font-size: 25px; line-height: 1.2 } } @media (min-width: 415px) { body, body > .page-content-wrapper, html { min-width: auto } } </style> </head> <body> <div id="article"> <div class="article-container"> <div class="article-box"> <div class="title "> <h1>Privacy Policy</h1> </div> <div class="content"> <div class="content">Last Updated: Dec 23, 2024 TP-LINK CORPORATION PTE. LTD.  (collectively, “TP-Link,” “we” “us,” or “our”), takes your privacy seriously.  We want you to understand what information we collect, and how we use and share it. That’s why we encourage reading our Privacy Policy. By using or accessing the web pages on which this Privacy Policy is posted (“Websites”) in any manner, including any features or services such as warranty service or technical support accessed through the Websites (together with the Websites, the “Services”), you accept and consent to the practices and policies outlined in this Privacy Policy. This Privacy Policy incorporates herein the Terms of Use; both statements should be read in conjunction with each other. This Privacy Policy may change from time to time. Your continued engagement with our Services after such revisions indicates that you accept and consent to them, so please check the Privacy Policy periodically for updates. Supplemental data protection information is available for specific countries and/or regions outside the United States where our partners (including affiliates) operate or provide TP-Link branded web pages or products. This Privacy Policy does not apply to such pages, or to your use or operation of products which you may purchase through the Websites or any associated services that you may access through pages linked from the Websites, including hardware, software, mobile applications, or cloud account services (collectively, the “Products”). Your use of the Products is governed by the applicable privacy policy made available to you when you download or access such Products, including on any page where you log in to a cloud account which may be linked from the Websites. For further information regarding our partners’ data protection practices in a specific country and/or region, please refer to the privacy policy tailored for that specific country and/or region via <a href="https://www.tp-link.com/choose-your-location/" rel="nofollow">https://www.tp-link.com/choose-your-location/</a>. You may consult the respective privacy policy for your country/region of residence or check the policy posted on the page you are viewing to read the data protection practices that apply. Websites this policy covers This Privacy Policy applies to the Websites, which provide various Services, including: (1) the Websites and product information. (2) warranty service, technical support, and community online services. (3) newsletter subscriptions. (4) the Business Partner Program; and (5) online shopping, including the purchase and delivery of Products. The Websites do not include pages linked from the Websites which are operated by our partners, as mentioned above. Some pages linked from the Websites may also be used together with, or in ways that integrate with, the Products (including software, hardware or mobile apps) or services from third parties, and will be governed by such parties’ privacy policies. 1. INFORMATION WE COLLECT 1.1 PERSONAL DATA YOU PROVIDE TO US When you contact us, including for warranty service or technical support, we collect information which is necessary to process the request, such as your name, address, phone number, email address, account name, or TP-Link ID. In addition, you can voluntarily provide additional information that you believe is necessary for processing the request. When you register or place orders through our online stores, we collect information such as your name, address, phone numbers, email address, payment and transaction information and invoice details. When you subscribe to our newsletter or provide information in response to our surveys or sweepstakes, we may collect your e-mail address, preferences, or information needed to participate. When you use our community pages, we process your submitted User Content as defined in our Terms of Use), which may include, without limitation, text, links, images, video, and audio. 1.2 PERSONAL DATA WE COLLECT AUTOMATICALLY When you browse our Websites, we automatically collect certain information, including through cookies as described further below, such as: <ul> <li>IP address of the requesting computer</li> <li>State and country of the IP address</li> <li>Date and time of access</li> <li>Name and URL of the retrieved page</li> <li>Information about websites from which you accessed our Websites (referrer URL)</li> <li>Browser used and, if applicable, the operating system of your computer, as well as the name of your access provider</li> <li>Activity including links you click and files you download, pages viewed and the order of those pages, and terms you use in searches on our Websites</li> </ul> 1.3 PERSONAL DATA WE RECEIVE FROM OTHERS We may receive data from other sources including, but not limited to, our authorized partners or service providers which you have integrated into the Products or our Services and/or voluntarily have provided with data, or others that we use to fulfill our obligations to you as a customer. You should carefully and diligently review the terms and conditions and privacy policies of products and services provided by such other parties, as we will consider your decision to use any such products or services with the Products or our Services to be a representation to us that you have consented to their terms and practices. You should ensure that all personal data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested. 2. HOW WE USE YOUR INFORMATION  We use and process the personal data collected to operate, provide, develop and improve the services that we offer. These purposes include: <ul> <li>Provide the Products and Services. We use your personal data to take and handle orders, deliver products and services, address customer inquiries or issues, maintain customer accounts, process customer payments and communicate with you about orders and products and services.</li> <li>Provide, troubleshoot and improve the quality of our Products and Services. We use your personal data to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Services, improve the quality of our Sites and enable partners to improve the Products.</li> <li>Recommendations and personalization. We and our partners use your personal data to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with the Products and Services, which may involve analyzing how you use the Products and Services.</li> <li>Legal Reasons. In certain cases, we collect and use your personal data to comply with applicable laws, enforce our legal rights, or address, identify and prevent fraud or illegal or improper activities, or establish, exercise, or defend a legal claim, monitor and report compliance issues.</li> <li>Communicate with you. We and our partners may use your personal data to communicate with you in relation to the Products and our Services via different channels (e.g., by phone, email, livechat).</li> <li>Other purposes: We and our partners may also use your personal data for administrative purposes or other legally permissible purposes</li> </ul> In addition, where permitted under applicable law, CTE may also collect, use and disclose your personal data for purposes of providing marketing and promotional efforts in accordance with applicable laws. In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use and/or disclose your personal data. If so, we will collect, use and/or disclose your personal data for these purposes as well. 3. HOW WE SHARE YOUR INFORMATION  We may share your information in the following situations: <ul> <li> With Our Corporate Family and Authorized Partners: We may share your information with our corporate family (which includes our related corporations, affiliates and subsidiaries) and our authorized partners to: <ul> <li>promote safety, security, and integrity and comply with applicable laws.</li> <li>personalize offers, ads, and other sponsored or commercial content.</li> <li>develop and provide features and integrations.</li> <li>provide customer service and technical support; and</li> <li>understand how customers use and interact with the Products and our Services.</li> </ul> </li> <li> Service Providers: To assist in our business operations and better provide Products and Services (e.g. for software maintenance services, advertising serving technologies, e-mail services, delivery services, database management services, web analytics, and other services), we may share your information with our service providers.</li> <li>Other Entities with Your Consent: You may choose to integrate certain third-party services with our Services. By doing so, you authorize us to transmit your personal data to third parties when you choose to integrate their services with our Services. Information collected by such third-party services is subject to their own terms and policies, all of which you should carefully and diligently review.</li> <li>Marketing: We may aggregate anonymized user information and provide it to our third-party marketing service providers only for our promotional and/or marketing practices in accordance with applicable laws. We may also disclose information that does not directly identify you to advertising and analytics providers to serve personalized ads for the Services and to better understand your use of the Services.</li> <li>Change of Control: We may be required to share your information as part of a merger, acquisition, asset sale, asset purchase, financing, bankruptcy, or other change of control.</li> <li>Responding to Legal Requests: We may share information where we have a good faith belief that such disclosure is necessary to (a) comply with applicable law or legal process or (b) respond to actual or potential complaints or legal claims (including search warrants, court orders, production orders, or subpoenas, whether coming from third parties such as civil litigants, law enforcement, or government authorities), or (c) where otherwise necessary to protect our rights, interests, and/or property (including, without limitation, to enforce our agreements), or the rights, interests, and/or property of our agents, independent contractors, customers, and others.</li> </ul> The purposes set out in paragraphs 2 and 3 above may also apply even if you do not maintain any account(s) with us or have terminated these account(s). 4. DEEMED CONSENT In addition to the matters set forth above, subject to and in accordance with applicable law, you shall be deemed to have consented to TP-Link collecting, using, disclosing and sharing amongst ourselves your personal data, and disclosing such personal data to TP-Link’s authorized service providers and relevant third parties: <ul> <li>where in response to a request for your personal data in connection with identified purposes, you voluntarily provide such personal data to TP-Link for such purpose(s) and it is reasonable that you would voluntarily provide such personal data; and</li> <li>where the collection, use and/or disclosure of your personal data is reasonably necessary for the conclusion and/or performance of a contract, between you and us or any other organization entered into at your request, which may include recipients of your personal data not indicated in this Privacy Policy.</li> </ul> 5. OTHER BASES FOR HANDLING OR PROCESSING YOUR PERSONAL DATA In addition to and without limiting the consents you have provided to our collection, use and/or disclosure of your personal data for the purposes set out elsewhere in this Privacy Policy, where permitted by applicable law, we may also in accordance with the requirements thereof also collect, use and/or disclose your personal data as further detailed below including without consent, where we meet the requirements of applicable law: <ul> <li>for our legitimate interests or the legitimate interests of another person (but not for sending you direct marketing messages unless you have otherwise provided your consent), including without limitation for the following purposes: <ul> <li>any investigations or proceedings.</li> <li>fraud detection and prevention.</li> <li>entering into, managing or terminating an employment relationship or appointment; and</li> <li>detection and prevention of misuse of services by users; and</li> </ul> </li> <li>we may collect, use and/or disclose your personal data for improving our products, services, processes or business, understanding customer preferences and personalizing experiences and recommendations (regardless of whether you are an existing or prospective customer of TP-Link).</li> </ul> 6. SECURITY We have implemented measures, including encryption and TLS technology, to help secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. In addition, we restrict the number of staff in charge with access to your personal data to the minimum level and frequently conduct training and education so that they comply with the confidentiality obligations with respect to your personal data.  While we strive to always protect the privacy of your account and personal data, we cannot fully ensure the security of any information you transmit to us or guarantee that such information will be completely secure. The security of your personal data may be compromised by unauthorized entry, unauthorized use, hardware failure, software failure, and other factors at any time. To help secure your account, please select strong passwords and protect your account by limiting access to your computer, device, browser or application and by signing off after you have finished accessing your account. If you use a third-party service to sign into your account, you should protect that account accordingly as well. 7. INFORMATION TRANSFERRED INTERNATIONALLY Your information will be transferred or transmitted to or stored and processed in Singapore in accordance with the purposes stated within this Privacy Policy. Please note that this Privacy Policy is intended for and directed towards users who reside in Singapore. If you reside outside Singapore, your country of residence may have different privacy standards that differ from those in Singapore.  Please note that data processed in other countries may be subject to different laws and may be accessible to government, judicial, law enforcement, and regulatory agencies in those countries. However, we will take appropriate measures to guarantee an adequate level of data protection as may be required by applicable laws even if your personal data are transferred to these countries. The TP-Link entit(ies) and/or partner entit(ies) that are primarily responsible for your personal data may depend on how you use the Services and where you are. For example, if you register a TP-Link account and reside in the Singapore, TP-LINK CORPORATION PTE. LTD.  will control your personal data.  8. RETENTION OF YOUR PERSONAL DATA We retain personal data for different periods of time depending on the purposes for which we collect and use it, as described in this Privacy Policy. We will delete or de-identify personal data when it is no longer needed to fulfill these purposes unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your personal data. Where this is the case, we will take reasonable measures as required under applicable laws, which may include preventing further processing your personal data. 9. THIRD-PARTY LINKS The Services may include links to third-party websites whose privacy practices may differ from ours.  Your usage of any such websites is governed by the privacy policies of those websites and not this Privacy Policy.  You should carefully review the privacy policy of any website you visit.  We will consider your decision to use those third-party products and services with our Products and Services to be a representation to us that you have consented to the third parties' terms and practices. 10. COOKIES AND SIMILAR TECHNOLOGIES Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data that we store on your web browser or device, and identifiers associated with your device and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies”. We and our third-party partners may use cookies, action tags, or similar technologies on your computer to provide the Services and help collect data. We use both session and persistent tracking technologies.  Tracking technologies (e.g., cookies) can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser).  You may also encounter tracking technologies and cookies from third parties, such as Google Analytics, Google Ads, and Facebook Pixel.  Without limiting the generality of the foregoing, we may employ cookies and other technologies as follows: <ul> <li>estimate our audience size and usage patterns.</li> <li>store your preferences so we may customize our Services according to your individual interests.</li> <li>speed up your searches.</li> <li>recognize you when you return.</li> <li>secure your data and our Services.</li> <li>promote the products or services to you that you may be interested in; and</li> <li>measure the performance of cooperating third-party sellers.</li> </ul> You may block or delete cookies and control data collection through your web browser settings. However, adjusting your browser preferences may impact your experience with the Products and Services – in particular, if you select the setting to block or delete cookies, certain parts of our website may become inaccessible and certain features may not work correctly. Unless you adjust your browser settings to refuse cookies, our system will issue them. For more information about cookies and how to disable them, you can visit <a href="https://www.networkadvertising.org/choices/" rel="nofollow">https://www.networkadvertising.org/choices/</a> and <a href="http://www.allaboutcookies.org/manage-cookies/" rel="nofollow">www.allaboutcookies.org/manage-cookies/</a>. 11. YOUR CHOICES You have the right to request access to your data, the correction of any errors in accordance with applicable laws as well as any other rights as may be available to you under applicable laws.   Where you have given consent to any data processing, you have the right to withdraw that consent at any time in accordance with applicable laws, which shall be without prejudice to our rights to collect, use and/or disclose your personal data in accordance with other legal bases. If you withdraw your consent to any or all collection, use, and/or disclosure of your personal data, depending on the nature of your request, TP-Link may not be in a position to continue to provide its products or services to you, administer any contractual relationship already in place, or perform or conclude an existing or prospective agreement. This may also result in the termination of any agreements you have with TP-Link, and your being in breach of your contractual obligations or undertakings. TP-Link's legal rights and remedies in such event are expressly reserved.  TP-Link gives you choices regarding your information.  For example, you can <ul> <li>Update your account information and settings at any time by accessing your Mobile Apps, Subscription Services, or Web Apps</li> <li>Control how and when you want to receive notifications from us in the Mobile Apps</li> <li>Opt-out of our email service by clicking the “unsubscribe” link at the bottom of our emails.</li> <li>Not use features and Services that require you to provide your information and data, such as our community or video storage.</li> <li>Request account information and data deletion by emailing us.</li> <li>Set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.</li> <li>Opt out of the use of data by Google Analytics in supporting browsers here.</li> </ul> However, you may not opt out of administrative emails for your registered account (e.g., emails about your transactions, policy changes, forgot password, and confirmation emails). Note that we cannot delete the email address used for administrative emails to you (e.g., emails about your transactions, policy changes, and confirmation emails) except by also deleting your user account. Also, any request to us will not affect data collected by our partners for purposes of activating and enabling use of the Products you have purchased, including your cloud account. To submit a request for a cloud account accessed through pages linked to the Websites, consult the privacy policy on the applicable page or email <a href="mailto:privacy@tp-link.com" rel="nofollow">privacy@tp-link.com</a>. We may ask you to provide us with information necessary to reasonably verify your identity before responding to your request. Certain information may be exempt from such requests. For example, we may not accommodate a request to exercise certain rights if we believe doing so would violate any law or legal requirement or negatively impact the information's accuracy. If we deny your request in whole or in part, you may have the right to appeal the decision. In such circumstances, we will provide you with information regarding the appeal process. 12. CHILDREN’S PRIVACY Our Products and Services are not directed to, or intended for, children as defined by local legal requirements and we do not knowingly collect personal data from children.  If you believe that we have any such information, please notify us immediately using the contact information provided in the “Contact Us” section and we will delete the information as quickly as possible. 13. CONTACT US If you have any queries or concerns regarding this Policy, please email us at the address provided below and provide us your name, company name, email address and contact number. TP-LINK CORPORATION PTE. LTD. 7 Temasek Boulevard #29-03 Suntec Tower One, Singapore 038987 Email: <a href="mailto:dpo.sg@tp-link.com" rel="nofollow">privacy@tp-link.com</a> To protect your privacy and security, we will also require you to verify your identity before we can respond substantially to your request.  Please note that if your personal data has been provided to us by a third party, you should contact such party directly to make any queries, feedback, and access and correction requests to TP-Link on your behalf. </div> </div> </div> </div> </div> </body> </html>

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