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1-1.935.554ZM19.743 15.011a1.007 1.007 0 1 1 1.935-.554 1.007 1.007 0 0 1-1.935.554ZM8.303 11.027l-3-3M7.755 14.012 3.77 16.95M11.6 15.527l1.203 2.5M12.266 9.428 14.667 5.1M14.302 13.56l4.883.816"></path></svg><div><span>Omnichannel APIs</span><small>Your entire messaging communication in one clean interface</small></div></a></li><li><a href="/data-and-reporting"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22726)"><path d="M19.056 4H3.944C3.423 4 3 4.448 3 5v10c0 .552.423 1 .944 1h15.112c.521 0 .944-.448.944-1V5c0-.552-.423-1-.944-1ZM2 19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting APIs</span><small>Build custom reports from your data and analyze them as you see fit</small></div></a></li><li><a href="/api-collection"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21153)"><path d="M12.5 3 4 7l8.5 4L21 7l-8.5-4ZM4 12l8.5 4 8.5-4M4 17l8.5 4 8.5-4M4 12l2.125-1M21 12l-2.125-1M4 17l2.125-1M21 17l-2.125-1"></path></g><defs><clipPath id="clip0_4969_21153"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Collection</span><small>Technological assets powering our industry-leading messaging solutions</small></div></a></li><li><a href="/api-usage"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g clip-path="url(#clip0_4969_21142)"><path stroke="#000" stroke-width="2" d="M11.78 4.003a8 8 0 1 1-6.286 12.653"></path><mask id="path-2-inside-1_4969_21142" fill="#fff"><path d="M11.184 20.963a9 9 0 1 1 2.944-17.708l-.47 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/_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="/resource-center/updates/text-platform-api-usage"><p class="text-bold">New API Usage reports and changes in the Text Platform</p><p>Read about the new API Usage reports and changes in billing for private API use to optimize your private apps’ performance and payments.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a></div></div></div></div></div></li><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Developer Program <svg 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fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>App Templates</span><small>Application templates created to kickstart your development process</small></div></a></li><li><a href="/resource-center/tutorials"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21899)"><path d="M16.501 19.794a9 9 0 1 0-9-15.589 9 9 0 0 0 9 15.59Z"></path><path d="m9.602 16.848 7.794-4.5L9.499 7.67l.103 9.178Z"></path></g><defs><clipPath id="clip0_4969_21899"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Videos</span><small>A library of hands-on video tutorials about programming and app development</small></div></a></li><li><a href="https://status.livechat.com/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21909)"><path d="M3 14 14 3M10 3h4v4M10 17v4h4M21 10 10 21"></path></g><defs><clipPath id="clip0_4969_21909"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Status</span><small>Status page with live information about the current status of our products</small></div></a></li><li><a href="/developer-terms"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21921)"><path d="M9.615 20H7a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2h8a2 2 0 0 1 2 2v8M14 19l2 2 4-4M9 8h4M9 12h2"></path></g><defs><clipPath id="clip0_4969_21921"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Developer Terms</span><small>Your legal rights, responsibilities, and the conditions for joining the Text Developer Program</small></div></a></li><li><a href="/marketplace-guidelines"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21933)"><path d="M3 19a9 9 0 0 1 9 0 9 9 0 0 1 9 0M3 6a9 9 0 0 1 9 0 9 9 0 0 1 9 0M3 6v13M12 6v13M21 6v13"></path></g><defs><clipPath id="clip0_4969_21933"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Marketplace Guidelines</span><small>A set of guidelines to follow for developers who publish their apps on the Text Marketplace</small></div></a></li><li><a href="/tools"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#2C3331" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_5499_46475)"><path d="M3 21h4L20 8a2.829 2.829 0 0 0-4-4L3 17v4ZM14.5 5.5l4 4"></path><path d="M12 8 7 3 3 7l5 5M7 8 5.5 9.5M16 12l5 5-4 4-5-5M16 17l-1.5 1.5"></path></g><defs><clipPath id="clip0_5499_46475"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Tools</span><small>A suite of developer tools to automate routine tasks and fast-track your daily workflows</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><a href="/resource-center"><img alt="Elevate your skills with our Resource Center" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-resource-center.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-resource-center.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-resource-center.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><div class="Dropdown_newsRecents__mngyV"><p>recent articles</p><ul><li><a href="/resource-center/updates/text-mining-nlp"><span>Text Mining and Natural Language Processing: Transforming Text into Value</span></a></li><li><a href="/resource-center/updates/developer-starter-pack"><span>Developer Starter Pack: The Most Useful Resources to Start Building Apps</span></a></li><li><a href="/resource-center/updates/how-to-make-money-coding"><span>How to Make Money Coding: Strategies for 2024</span></a></li></ul></div></div></div></div></div></div></li><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Documentation <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#a)" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round"><path d="m7 10 5 5M17 10l-5 5"></path></g><defs><clipPath id="a"><path fill="#fff" d="M24 0v24H0V0z"></path></clipPath></defs></svg></span><div data-show="false" class="Dropdown_wrapper__4eJOS"><div class="Dropdown_content__DXngp"><ul class="Dropdown_list__Zbb83"><li><a href="https://platform.text.com/docs/getting-started/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22659)"><path d="M4 13a8 8 0 0 1 7 7 6 6 0 0 0 3-5 9 9 0 0 0 6-8 3 3 0 0 0-3-3 9 9 0 0 0-8 6 6 6 0 0 0-5 3"></path><path d="M7 14a6 6 0 0 0-3 6 6 6 0 0 0 6-3M15 10a1 1 0 1 0 0-2 1 1 0 0 0 0 2Z"></path></g><defs><clipPath id="clip0_4969_22659"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Getting Started</span><small>Learn how the Platform can help you grow your business</small></div></a></li><li><a href="https://platform.text.com/docs/authorization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22666)"><path d="M4 5a1 1 0 0 1 1-1h14a1 1 0 0 1 1 1v14a1 1 0 0 1-1 1H5a1 1 0 0 1-1-1V5ZM4 8h16M8 4v4"></path><path d="M9.5 14.5 11 16l3-3"></path></g><defs><clipPath id="clip0_4969_22666"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Authorization</span><small>The ultimate guide about authorization flows you can implement in integrations</small></div></a></li><li><a href="https://platform.text.com/docs/messaging/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22678)"><path d="M4 19.5V8.397c0-.769.316-1.505.879-2.049A3.055 3.055 0 0 1 7 5.5h10c.796 0 1.559.305 2.121.848.563.544.879 1.28.879 2.049v5.793c0 .768-.316 1.505-.879 2.048a3.055 3.055 0 0 1-2.121.848H8L4 19.5Zm8-8.5v.01M8 11v.01m8-.01v.01"></path></g><defs><clipPath id="clip0_4969_22678"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Messaging</span><small>Learn about concepts like chat, thread, and routing, all essential to understanding Messaging API</small></div></a></li><li><a href="https://platform.text.com/docs/extending-agent-app/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21086)"><path d="m18.044 22-3.558-2.083h-8.3c-.315 0-.616-.108-.839-.301A.963.963 0 0 1 5 18.889v-6.166c0-.272.125-.534.347-.726.223-.193.524-.301.839-.301h10.672c.314 0 .616.108.838.3a.964.964 0 0 1 .348.727V22ZM11.522 9.087a3.043 3.043 0 1 0 0-6.087 3.043 3.043 0 0 0 0 6.087Z"></path></g><defs><clipPath id="clip0_4969_21086"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Agent App</span><small>Extend the LiveChat or HelpDesk App with widgets, buttons, and other UI elements</small></div></a></li><li><a href="https://platform.text.com/docs/extending-chat-widget/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22702)"><path d="m22 14-3.546-2h-8.272a1.3 1.3 0 0 1-.836-.293A.929.929 0 0 1 9 11V5a.93.93 0 0 1 .346-.707c.222-.188.522-.293.836-.293h10.636a1.3 1.3 0 0 1 .836.293A.93.93 0 0 1 22 5v9Zm-8 .546v1.818a.87.87 0 0 1-.293.642c-.187.17-.442.267-.707.267H6L3 19.5v-8.59a.87.87 0 0 1 .293-.644C3.48 10.096 3.735 10 4 10h2"></path></g><defs><clipPath id="clip0_4969_22702"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Chat Widget</span><small>Make use of Moments and Rich messages, and build custom solutions inside the Chat Widget</small></div></a></li><li><a href="https://platform.text.com/docs/management/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g clip-path="url(#clip0_4969_22713)"><path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 20.5a9 9 0 1 0 0-18 9 9 0 0 0 0 18ZM12 13.5v6M9.999 11.468 3.5 10.5M14 11.468l6.498-.968"></path><circle cx="12" cy="11.5" r="3" fill="#1B1B20"></circle></g><defs><clipPath id="clip0_4969_22713"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Management</span><small>Use the Configuration API for management actions to set up bot agents, webhooks, and properties</small></div></a></li><li><a href="https://platform.text.com/docs/data-reporting/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22726)"><path d="M19.056 4H3.944C3.423 4 3 4.448 3 5v10c0 .552.423 1 .944 1h15.112c.521 0 .944-.448.944-1V5c0-.552-.423-1-.944-1ZM2 19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting</span><small>Extract data from your LiveChat Reports to perform an in-depth data analysis</small></div></a></li><li><a href="https://platform.text.com/docs/monetization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22739)"><path d="M9 14c0 1.657 2.686 3 6 3s6-1.343 6-3-2.686-3-6-3-6 1.343-6 3Z"></path><path d="M9 14v4c0 1.656 2.686 3 6 3s6-1.344 6-3v-4M3 6c0 1.072 1.144 2.062 3 2.598s4.144.536 6 0c1.856-.536 3-1.526 3-2.598 0-1.072-1.144-2.062-3-2.598s-4.144-.536-6 0C4.144 3.938 3 4.928 3 6Z"></path><path d="M3 6v10c0 .888.772 1.45 2 2"></path><path d="M3 11c0 .888.772 1.45 2 2"></path></g><defs><clipPath id="clip0_4969_22739"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Monetization</span><small>Discover how to monetize your apps and generate passive income</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><a href="https://platform.text.com/docs/management/changelog#bots-1"><img alt="Read about Bot templates" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="https://platform.text.com/docs/management/changelog#bots-1"><p class="text-bold">New bots mechanism: Bot templates</p><p>Discover our new, more optimal way to create and manage bots in your apps with bot templates. Available from the v3.5 of the Configuration API.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a><a class="Dropdown_discordBtn__yapi9" href="https://discord.com/invite/gRzwSaCxg4" target="_blank" rel="noreferrer noopener">Join Discord community <svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" viewBox="0 0 48 48" fill="none"><path fill="currentColor" d="M35.454 14.01A28.141 28.141 0 0 0 28.646 12a18.241 18.241 0 0 0-.872 1.701 26.594 26.594 0 0 0-7.545 0A17.76 17.76 0 0 0 19.346 12a28.046 28.046 0 0 0-6.813 2.015C8.224 20.132 7.056 26.097 7.64 31.978a27.914 27.914 0 0 0 8.35 4.02 19.315 19.315 0 0 0 1.788-2.768 18.084 18.084 0 0 1-2.816-1.287c.236-.165.467-.337.69-.513 5.43 2.386 11.33 2.386 16.695 0 .226.177.457.348.69.513a18.04 18.04 0 0 1-2.82 1.29A19.238 19.238 0 0 0 32.004 36a27.86 27.86 0 0 0 8.355-4.022c.685-6.817-1.17-12.728-4.906-17.968ZM18.518 28.361c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.309-3.174 2.967-3.174 1.659 0 2.995 1.43 2.967 3.174.003 1.74-1.308 3.17-2.967 3.17Zm10.964 0c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.308-3.174 2.967-3.174 1.658 0 2.995 1.43 2.967 3.174 0 1.74-1.309 3.17-2.967 3.17Z"></path></svg></a></div></div></div></div></div></li></ul></nav></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div><a class="cta cta--primary" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=header_cta&source_type=website&source_url=https%3a%2f%2fplatform.text.com/api-usage">Start building</a></div></header><main><section class="hero_heroSection__5oIPd"><div class="hero_heroContainer__8aloV"><h1 class="text-5xl text-center mb-6">One answer for all of<br/><span class="text-accent--primary">your API needs</span></h1><div class="hero_heroContent__MUOHl"><p class="text-lg text-center">API Usage is your new reliable assistant for monitoring your apps’ statuses and performing various development management actions.</p><div class="pb-11"><a class="cta cta--primary" href="#tour">Explore now</a><a href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com/api-usage" class="cta cta--secondary">Start building</a></div></div><div><img alt="" fetchPriority="high" width="1149" height="359" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fad-hero.png&w=1200&q=75 1x, /_next/image?url=%2Fimages%2Fad-hero.png&w=3840&q=75 2x" src="/_next/image?url=%2Fimages%2Fad-hero.png&w=3840&q=75"/></div></div></section><section id="tour" class="tour_tourSection__5sl6s"><div class="tour_tourContainer__x6Yce"><h2 class="text-4xl text-center mb-12">Everything within reach</h2><div class="Tour_tour__5TQUj"><div class="Tour_features__fTbFz"><div data-show="true" tabindex="0"><img alt="" loading="lazy" width="573" height="400" decoding="async" data-nimg="1" class="pb-6" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fad-reports-poster.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Fad-reports-poster.png&w=1200&q=75 2x" src="/_next/image?url=%2Fimages%2Fad-reports-poster.png&w=1200&q=75"/><h3 class="text-lg text-bold pb-5">Detailed reports</h3><p class="text-sm">See precise information on your API usage, requests, and the API methods your apps use. Monitor the number of API calls, including the details of the app that sent them.</p></div><div data-show="false" tabindex="0"><img alt="" loading="lazy" width="573" height="400" decoding="async" data-nimg="1" class="pb-6" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fad-access-tokens-poster.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Fad-access-tokens-poster.png&w=1200&q=75 2x" src="/_next/image?url=%2Fimages%2Fad-access-tokens-poster.png&w=1200&q=75"/><h3 class="text-lg text-bold pb-5">Personal Access Tokens</h3><p class="text-sm">One simple way to create and edit your Personal Access Tokens for an easy and convenient API authorization.</p></div><div data-show="false" tabindex="0"><img alt="" loading="lazy" width="573" height="400" decoding="async" data-nimg="1" class="pb-6" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fad-billings-poster.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Fad-billings-poster.png&w=1200&q=75 2x" src="/_next/image?url=%2Fimages%2Fad-billings-poster.png&w=1200&q=75"/><h3 class="text-lg text-bold pb-5">Billing information</h3><p class="text-sm">Access and manage your current billing details and information. Thanks to the detailed requests reporting, you’ll be able to easily see where to cut down on potential expenses.</p></div></div><div class="Tour_gallery__f2S_n"><video data-show="true" muted="" autoPlay="" playsInline="" width="573" height="400" title="" poster="/images/ad-reports-poster.png"><source src="/ad-reports.mp4" type="video/mp4"/></video><video data-show="false" muted="" autoPlay="" playsInline="" width="573" height="400" title="" poster="/images/ad-access-tokens-poster.png"><source src="/ad-access-tokens.mp4" type="video/mp4"/></video><video data-show="false" muted="" autoPlay="" playsInline="" width="573" height="400" title="" poster="/images/ad-billings-poster.png"><source src="/ad-billing.mp4" type="video/mp4"/></video></div></div></div></section><section class="use-api_useApiSection__zOzsp"><div class="use-api_useApiContainer__1NUdK"><h2 class="text-4xl">Use our <span class="text-accent--primary">APIs</span> to build</h2><div class="pb-10"><div class="FeatureCard_featureCard__Mgteu undefined FeatureCard_border__hCRSw FeatureCard_vertical-inverse__uwRga"><div class="FeatureCard_textContent__X7GdD"><h3 class="text-xl text-bold mb-5">Private solutions</h3><p class="text-base">Build private apps for your team to seamlessly integrate any external tools and processes into your Text products.</p></div><img alt="" loading="lazy" width="546" height="327" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fad-card-lock.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Fad-card-lock.png&w=1200&q=75 2x" src="/_next/image?url=%2Fimages%2Fad-card-lock.png&w=1200&q=75"/></div><div class="FeatureCard_featureCard__Mgteu bg-dark--secondary FeatureCard_vertical__60pBZ"><div class="FeatureCard_textContent__X7GdD"><h3 class="text-xl text-bold mb-5">Public apps</h3><p class="text-base">Develop apps for the Text Marketplace and present your solutions to a vast audience of more than 40,000 customers.</p><a class="cta cta--text mt-7" href="https://www.text.com/marketplace">See Marketplace <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div><div class="Scroller_scroller__MdAgj" data-testid="scroller"><ul class="Scroller_list__zjJSn"><li aria-label="Messenger icon"><img alt="Messenger" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fmessenger.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fmessenger.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fmessenger.png&w=128&q=75"/></li><li aria-label="Slack icon"><img alt="Slack" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fslack.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fslack.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fslack.png&w=128&q=75"/></li><li aria-label="Mailchimp icon"><img alt="Mailchimp" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fmailchimp.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fmailchimp.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fmailchimp.png&w=128&q=75"/></li><li aria-label="Instagram icon"><img alt="Instagram" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Finstagram.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Finstagram.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Finstagram.png&w=128&q=75"/></li><li aria-label="Shopify icon"><img alt="Shopify" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fshopify.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fshopify.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fshopify.png&w=128&q=75"/></li><li aria-label="Google icon"><img alt="Google" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fgoogle.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fgoogle.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fgoogle.png&w=128&q=75"/></li><li aria-label="Paypal icon"><img alt="Paypal" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fpaypal.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fpaypal.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fpaypal.png&w=128&q=75"/></li><li aria-label="Stripe icon"><img alt="Stripe" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fstripe.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fstripe.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fstripe.png&w=128&q=75"/></li><li aria-label="Whatsapp icon"><img alt="Whatsapp" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fwhatsapp.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fwhatsapp.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fwhatsapp.png&w=128&q=75"/></li><li aria-label="Chatbot icon"><img alt="Chatbot" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fchatbot.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fchatbot.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fchatbot.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Messenger icon"><img alt="Messenger" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fmessenger.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fmessenger.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fmessenger.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Slack icon"><img alt="Slack" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fslack.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fslack.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fslack.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Mailchimp icon"><img alt="Mailchimp" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fmailchimp.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fmailchimp.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fmailchimp.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Instagram icon"><img alt="Instagram" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Finstagram.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Finstagram.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Finstagram.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Shopify icon"><img alt="Shopify" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fshopify.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fshopify.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fshopify.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Google icon"><img alt="Google" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fgoogle.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fgoogle.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fgoogle.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Paypal icon"><img alt="Paypal" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fpaypal.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fpaypal.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fpaypal.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Stripe icon"><img alt="Stripe" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fstripe.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fstripe.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fstripe.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Whatsapp icon"><img alt="Whatsapp" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fwhatsapp.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fwhatsapp.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fwhatsapp.png&w=128&q=75"/></li><li aria-hidden="true" aria-label="Chatbot icon"><img alt="Chatbot" loading="lazy" width="64" height="64" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Ficons%2Fchatbot.png&w=64&q=75 1x, /_next/image?url=%2Ficons%2Fchatbot.png&w=128&q=75 2x" src="/_next/image?url=%2Ficons%2Fchatbot.png&w=128&q=75"/></li></ul></div></div></div><a href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com/api-usage" class="cta cta--primary">Start building</a></div></section><section class="featured_featuredSection__MmuiD"><div class="featured_featuredContainer__FLPMx"><h2 class="text-4xl text-center mb-12">Our APIs and SDKs <span class="text-accent--primary">cover a multitude</span> of use cases</h2><div><div class="FeatureCard_featureCard__Mgteu bg-dark--secondary FeatureCard_horizontal__MI_Fo"><div class="FeatureCard_textContent__X7GdD"><h3 class="text-xl text-bold mb-5">Omnichannel solutions</h3><p class="text-base">Access the same development resources that we use to build our products and integrate LiveChat with any messaging channel of your choice.</p><a class="cta cta--text mt-7" href="/omnichannel">Read more <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div><img alt="" loading="lazy" width="573" height="378" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fad-card-solutions.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Fad-card-solutions.png&w=1200&q=75 2x" src="/_next/image?url=%2Fimages%2Fad-card-solutions.png&w=1200&q=75"/></div><div class="FeatureCard_featureCard__Mgteu bg-dark--secondary FeatureCard_horizontal__MI_Fo"><div class="FeatureCard_textContent__X7GdD"><h3 class="text-xl text-bold mb-5">Chat widget modification</h3><p class="text-base">Adjust the LiveChat Chat Widget functionality or build your own custom design based on our robust messaging technology.</p><a class="cta cta--text mt-7" href="/open-chat-widget">Read more <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div><img alt="" loading="lazy" width="573" height="378" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fad-card-customizations.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Fad-card-customizations.png&w=1200&q=75 2x" src="/_next/image?url=%2Fimages%2Fad-card-customizations.png&w=1200&q=75"/></div><div class="FeatureCard_featureCard__Mgteu bg-dark--secondary FeatureCard_horizontal__MI_Fo"><div class="FeatureCard_textContent__X7GdD"><h3 class="text-xl text-bold mb-5">Reporting</h3><p class="text-base">All of the data available in the LiveChat App can be accessed via APIs. Export reports information from your license and pass them to your favorite data management tools.</p><a class="cta cta--text mt-7" href="/data-and-reporting">Read more <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div><img alt="" loading="lazy" width="573" height="378" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fad-card-reporting.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Fad-card-reporting.png&w=1200&q=75 2x" src="/_next/image?url=%2Fimages%2Fad-card-reporting.png&w=1200&q=75"/></div><div class="FeatureCard_featureCard__Mgteu bg-dark--secondary FeatureCard_horizontal__MI_Fo"><div class="FeatureCard_textContent__X7GdD"><h3 class="text-xl text-bold mb-5">Agent App extensions</h3><p class="text-base">Personalize your workflow by embedding custom solutions into our open Agent App. With different integration options, you can tailor the experience to your needs.</p><a class="cta cta--text mt-7" href="/open-agent-app">Read more <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div><img alt="" loading="lazy" width="573" height="378" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fad-card-extensions.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Fad-card-extensions.png&w=1200&q=75 2x" src="/_next/image?url=%2Fimages%2Fad-card-extensions.png&w=1200&q=75"/></div></div></div></section><section id="pricing" class="pricing_pricingSection__LlyE4"><div class="pricing_pricingContainer__Dj8KR"><h2 class="text-4xl mb-7">Pricing</h2><p class="text-lg mb-12">Simple billing to cover your needs.</p><div><div class="PricingCard_pricingCard__yprsM"><span class="text-sm text-bold PricingCard_highlight__WgB_O">Public applications</span><p class="text-sm my-7">All apps available for customers in the Text Marketplace can call our APIs completely for free.</p><div class="PricingCard_pricing__Q1Twg"><h4 class="text-2xl">$0</h4><p class="text-sm">/ 1000 requests</p></div><a class="cta cta--primary" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=api_usage_pricing_section_marketplace_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com ">Start building</a></div><div class="PricingCard_pricingCard__yprsM"><span class="text-sm text-bold PricingCard_highlight__WgB_O">Customer Chat API</span><p class="text-sm my-7">Perfect when you want to build a custom chat widget based on our Customer SDK.</p><div class="PricingCard_pricing__Q1Twg"><h4 class="text-2xl">$0.04</h4><p class="text-sm">/ 1000 requests</p></div><a class="cta cta--primary" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=api_usage_pricing_section_marketplace_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com ">Start building</a></div><div class="PricingCard_pricingCard__yprsM"><span class="text-sm text-bold PricingCard_highlight__WgB_O">Private apps and PATs</span><p class="text-sm my-7">If you prefer to facilitate our API for private usage without building apps for the Marketplace.</p><div class="PricingCard_pricing__Q1Twg"><div class="PricingCard_pricingInfo__xEf00"><span class="text-xs">/ 1000 requests</span><span class="text-xs">requests / month</span></div><div class="PricingCard_pricingItem__d4BBK"><h6 class="text-lg text-bold">$0.14</h6><p class="text-lg">0-75K</p></div><div class="PricingCard_pricingItem__d4BBK"><h6 class="text-lg text-bold">$0.12</h6><p class="text-lg">75K-10M</p></div><div class="PricingCard_pricingItem__d4BBK"><h6 class="text-lg text-bold">$0.08</h6><p class="text-lg">+10M</p></div></div><a href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=api_usage_pricing_section_private_users_cta_button&source_type=website&source_url=https%3a%2f%2fplatform.text.com " class="cta cta--primary">Start building</a></div></div></div></section><section class="faq_faqSection__3dli2"><div class="container"><div class="faq_faqWrapper__pl_B0"><div><h2 class="text-4xl">FAQ</h2></div><div class="Accordion_container__ulx12" id="accordionGroup"><div class="Accordion_item__evUIN"><div class="Accordion_header____fY9 Accordion_color__l5p_a" tabindex="0" aria-expanded="false" aria-controls="accordion-content-0" id="accordion-header-0"><p class="text-base text-bold">What does API stand for?</p><svg xmlns="http://www.w3.org/2000/svg" width="31" height="31" fill="none"><circle cx="15.5" cy="15.5" r="15" stroke="currentColor"></circle><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" clip-path="url(#a)"><path d="M15 8v14M8 15h14"></path></g><defs><clipPath id="a"><path fill="#fff" d="M3 3h24v24H3z"></path></clipPath></defs></svg></div><div role="region" id="accordion-content-0" aria-labelledby="accordion-header-0" data-testid="content" class="Accordion_content__r_IbI"><p class="text-base">API stands for Application Programming Interface. It serves as a set of protocols, routines, and tools that allow different software applications to communicate with each other. An API specifies how software components should interact, which includes the rules and data formats necessary for this interaction.</p></div></div><div class="Accordion_item__evUIN"><div class="Accordion_header____fY9 Accordion_color__l5p_a" tabindex="0" aria-expanded="false" aria-controls="accordion-content-1" id="accordion-header-1"><p class="text-base text-bold">What is an API?</p><svg xmlns="http://www.w3.org/2000/svg" width="31" height="31" fill="none"><circle cx="15.5" cy="15.5" r="15" stroke="currentColor"></circle><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" clip-path="url(#a)"><path d="M15 8v14M8 15h14"></path></g><defs><clipPath id="a"><path fill="#fff" d="M3 3h24v24H3z"></path></clipPath></defs></svg></div><div role="region" id="accordion-content-1" aria-labelledby="accordion-header-1" data-testid="content" class="Accordion_content__r_IbI"><p class="text-base">An API is a bridge that enables different software applications to communicate and interact. It defines the methods and data formats that applications can use to request and exchange information. APIs can come in various forms, such as REST APIs, Web APIs, and more, and they serve as a key component for connecting, extending, and enhancing various software functionality.</p></div></div><div class="Accordion_item__evUIN"><div class="Accordion_header____fY9 Accordion_color__l5p_a" tabindex="0" aria-expanded="false" aria-controls="accordion-content-2" id="accordion-header-2"><p class="text-base text-bold">What is a REST API?</p><svg xmlns="http://www.w3.org/2000/svg" width="31" height="31" fill="none"><circle cx="15.5" cy="15.5" r="15" stroke="currentColor"></circle><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" clip-path="url(#a)"><path d="M15 8v14M8 15h14"></path></g><defs><clipPath id="a"><path fill="#fff" d="M3 3h24v24H3z"></path></clipPath></defs></svg></div><div role="region" id="accordion-content-2" aria-labelledby="accordion-header-2" data-testid="content" class="Accordion_content__r_IbI"><p class="text-base">A REST API (Representational State Transfer API) is a type of web API that adheres to the principles of REST architectural style. REST APIs are designed to be lightweight and scalable, making them ideal for web-based communication. They use standard HTTP methods (GET, POST, PUT, DELETE) to interact with resources (data) in a stateless manner. RESTful APIs often return data in JSON or XML format and are commonly used for building web and mobile applications that require data retrieval and manipulation.</p></div></div><div class="Accordion_item__evUIN"><div class="Accordion_header____fY9 Accordion_color__l5p_a" tabindex="0" aria-expanded="false" aria-controls="accordion-content-3" id="accordion-header-3"><p class="text-base text-bold">What is a Web API?</p><svg xmlns="http://www.w3.org/2000/svg" width="31" height="31" fill="none"><circle cx="15.5" cy="15.5" r="15" stroke="currentColor"></circle><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" clip-path="url(#a)"><path d="M15 8v14M8 15h14"></path></g><defs><clipPath id="a"><path fill="#fff" d="M3 3h24v24H3z"></path></clipPath></defs></svg></div><div role="region" id="accordion-content-3" aria-labelledby="accordion-header-3" data-testid="content" class="Accordion_content__r_IbI"><p class="text-base">A Web API is a type of API designed for web-based communication. Web APIs typically follow standard protocols and data formats, such as HTTP or REST, making it easier for developers to integrate external services or data sources into their own apps. Examples of Web APIs include social media APIs or weather APIs. Developers often need to obtain an API key to access these APIs, and their usage is documented in the provided API documentation. Web APIs commonly return data in formats such as JSON or XML.</p></div></div><div class="Accordion_item__evUIN"><div class="Accordion_header____fY9 Accordion_color__l5p_a" tabindex="0" aria-expanded="false" aria-controls="accordion-content-4" id="accordion-header-4"><p class="text-base text-bold">What is an RTM API?</p><svg xmlns="http://www.w3.org/2000/svg" width="31" height="31" fill="none"><circle cx="15.5" cy="15.5" r="15" stroke="currentColor"></circle><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" clip-path="url(#a)"><path d="M15 8v14M8 15h14"></path></g><defs><clipPath id="a"><path fill="#fff" d="M3 3h24v24H3z"></path></clipPath></defs></svg></div><div role="region" id="accordion-content-4" aria-labelledby="accordion-header-4" data-testid="content" class="Accordion_content__r_IbI"><p class="text-base">An RTM API (Real-Time Messaging API) is a type of API focused on real-time communication and data exchange. RTM APIs are commonly used in messaging or collaboration platforms to facilitate instant updates, notifications, and real-time interactions. These APIs are crucial for chat applications to ensure that messages and data are delivered in real time. Given the sensitive nature of real-time communication, various API security measures and an authentication API are often utilized to make sure that only authorized users can access and send data through RTM APIs.</p></div></div><div class="Accordion_item__evUIN"><div class="Accordion_header____fY9 Accordion_color__l5p_a" tabindex="0" aria-expanded="false" aria-controls="accordion-content-5" id="accordion-header-5"><p class="text-base text-bold">What is the difference between a Web API and an RTM API?</p><svg xmlns="http://www.w3.org/2000/svg" width="31" height="31" fill="none"><circle cx="15.5" cy="15.5" r="15" stroke="currentColor"></circle><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" clip-path="url(#a)"><path d="M15 8v14M8 15h14"></path></g><defs><clipPath id="a"><path fill="#fff" d="M3 3h24v24H3z"></path></clipPath></defs></svg></div><div role="region" id="accordion-content-5" aria-labelledby="accordion-header-5" data-testid="content" class="Accordion_content__r_IbI"><p class="text-base">Web API and RTM API serve distinct purposes and have different characteristics. Web API generally refers to APIs accessible over the internet. They provide a structured way to interact with web-based services and retrieve data. Web APIs are typically designed for use by external developers and often require an API key for access, and their API documentation outlines how to use them. RTM APIs are specialized interfaces that enable real-time communication and data exchange, often used in messaging or collaboration platforms. They facilitate instant updates and notifications, supporting applications and systems where real-time interactions are crucial. These APIs often involve more advanced API security than in the case of Web APIs, and involve authentication APIs to ensure secure and authorized communication.</p></div></div></div></div></div></section></main><footer class="Footer_footer__sxRGf"><div class="Footer_footerContainer__PEFhJ"><div class="Footer_linksContainer__vHxJv"><div class="Logo_logo__qJoXP"><a href="https://www.text.com">text<span class="Logo_carrier__M0Xba">|</span></a></div><div class="Footer_linksGrid__V2KRj"><div><p class="text-sm text-bold">Services</p><a class="text-sm" href="https://developers.livechat.com/programmable-chat/">Programmable Chat</a><a class="text-sm" href="/open-chat-widget">Open Chat Widget</a><a class="text-sm" href="/open-agent-app">Open Agent App</a><a class="text-sm" href="/data-and-reporting">Data & Reporting APIs</a><a class="text-sm" href="/omnichannel">Omnichannel APIs</a><a class="text-sm" href="https://developers.livechat.com/private-apps/">Private Apps</a><a class="text-sm" 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