Submit Ticket - MassiveGRID

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id="Secondary_Navbar-Account-Forgot_Password?"> <a href="/index.php?rp=/password/reset/begin"> Forgot Password? </a> </li> </ul> </li> </ul> </div> </div> </nav> </section> <section id="main-body"> <div class="container"> <div class="row">  <div class="col-xs-12 main-content"> <div class="header-lined"> </div> <form method="post" action="/submitticket.php?step=3" enctype="multipart/form-data" role="form"> <input type="hidden" name="token" value="929ed3f4f48aa593fab65c324443f765b427c5a3" /> <div class="row"> <div class="form-group col-sm-6"> <label for="inputName">Name</label> <input type="text" name="name" id="inputName" value="" class="form-control" /> </div> <div class="form-group col-sm-6"> <label for="inputEmail">Email Address</label> <input type="email" name="email" id="inputEmail" value="" class="form-control" /> </div> </div> <div class="row"> <div class="form-group col-sm-3" style='display:none;'> <label for="inputDepartment">Department</label> <select name="deptid" id="inputDepartment" class="form-control" onchange="refreshCustomFields(this)"> <option value="1" selected="selected"> Sales Department </option> <option value="7"> PaaS Department </option> <option value="10"> Partner Department </option> <option value="11"> Legal Department </option> <option value="16"> Client Success </option> </select> </div> <div class="form-group col-sm-12"> <label for="inputSubject">Subject</label> <input type="text" name="subject" id="inputSubject" value="" class="form-control" /> </div> <div class="form-group col-sm-2" style="display:none;"> <label for="inputPriority">Priority</label> <select name="urgency" id="inputPriority" class="form-control"> <option value="High"> High </option> <option value="Medium" selected="selected"> Medium </option> <option value="Low"> Low </option> </select> </div> </div> <div class="form-group" id="message-row"> <label for="inputMessage">Message</label> <textarea name="message" id="inputMessage" rows="12" class="form-control markdown-editor" data-auto-save-name="client_ticket_open"></textarea> </div> <div class="row form-group" id="attachments-row"> <div class="col-sm-12"> <label for="inputAttachments">Attachments</label> </div> <div class="col-sm-9"> <input type="file" name="attachments[]" id="inputAttachments" class="form-control" /> <div id="fileUploadsContainer"></div> </div> <div class="col-sm-3"> <button type="button" class="btn btn-default btn-block" onclick="extraTicketAttachment()"> <i class="fas fa-plus"></i> Add More </button> </div> <div class="col-xs-12 ticket-attachments-message text-muted"> Allowed File Extensions: .jpg, .gif, .png, .pdf, .xls, .xlsx, .doc, .docx, .bmp, .txt, .zip, .xml, .rar, .mp3, .au, .csr, .xlsx, .jpeg, .wav, .csv, .webm, .7z, .svg </div> </div> <div id="customFieldsContainer"> </div> <div id="autoAnswerSuggestions" class="well hidden"></div> <div class="text-center margin-bottom"> <div class="row"> </div> </div> <p class="text-center"> <input type="submit" id="openTicketSubmit" value="Submit" class="btn btn-primary btn-recaptcha btn-recaptcha-invisible" /> <a href="supporttickets.php" class="btn btn-default">Cancel</a> </p> </form> <script> jQuery(document).ready(function() { getTicketSuggestions(); var dept = $('#inputDepartment').val(); changeServiceReq(dept); jQuery('#inputDepartment').on('change', function() { changeServiceReq(jQuery(this).val()); }); }); function changeServiceReq(dept) { if(dept == '2') { jQuery('#inputRelatedService').attr('required', true); } else { jQuery('#inputRelatedService').removeAttr('required'); } } </script> <script> $(document).ready(function(){ if(1 == 7){ // Custom Change #236317, added by Iosif Amous - Remove "Related Service" on Paas Department. $('#inputRelatedService').val("None"); // Set default value to None $('label:contains("Related Service")').css("display","none"); // Hide Related Services label $('#inputRelatedService').css("display","none"); // Hide Related Services dropdown $('#paasRechargeNote').css("display","none"); // Hide PaaS Recharge Support Note. } // Custom Change added by Iosif Amous. Note: The custom change here is part of the bigger PM #220098. // The goal here is to display different ticket purpose choices based on the selected ticket-related service type. else if(1 == 2){ // Related Service is made mandatory in order to submit a ticket to support department. $('label:contains("Ticket Purpose")').css("display","none"); // Hide Sub-Categories dropdown label $('#customfield1594').css("display","none"); // Hide Categories dropdown $('#customfield1594').val("None"); // Set default value to None $('p:contains("Please determine the reason for opening the ticket, this helps support department handle your ticket faster and more efficiently.")').css("display","none"); $('label:contains("Service-Related Support Options")').css("display","none"); // Hide Sub-Categories dropdown label $('#customfield2105').css("display","none"); // Hide Sub-Categories dropdown $("#customfield2105").prop('required',false); // Set Sub-Categories dropdown to be optional $('#customfield2105').val("None"); // Set default value to None $('#paasRechargeNote').css("display","block"); // Display PaaS Recharge Support Note. $('#inputRelatedService option:contains("PaaS Recharge")').css("display","none"); // #237278 // All Bare-Metal Service Support Options Dropdown choices except 'None' must be hidden on initial page load. // // Hide Non Bare metal support categories on Initial load. $('#customfield1594 option:contains("New Order Delivery")').css("display","none"); $('#customfield1594 option:contains("Server Down")').css("display","none"); $('#customfield1594 option:contains("Server Access Issue")').css("display","none"); $('#customfield1594 option:contains("Performance Issue")').css("display","none"); $('#customfield1594 option:contains("Configuration Request")').css("display","none"); $('#customfield1594 option:contains("cPanel Incident")').css("display","none"); $('#customfield1594 option:contains("General Request (low priority)")').css("display","none"); // Hide Bare metal support categories on Initial load. $('#customfield1594 option:contains("General Support Requests")').css("display","none"); $('#customfield1594 option:contains("OS Requests / Services Activation")').css("display","none"); $('#customfield1594 option:contains("System Administrator Requests")').css("display","none"); $('#customfield1594 option:contains("Report a non listed Issue or Problem")').css("display","none"); $('#customfield1594 option:contains("Backup")').css("display","none"); $('#customfield1594 option:contains("Dev Requests (Additional Costs)")').css("display","none"); // Hide elements that need a service to be selected first. $('#message-row').css("display","none");// Hide Message row when no service is selected by the client. $('#customFieldsContainer').css("display","none"); // Hide Steps to reproduce when no service is selected by the client. $('#attachments-row').css("display","none"); // Hide Attachments row when no service is selected by the client. $('#openTicketSubmit').css("display","none"); // Hide submit button when no service is selected by the client. // When Related Service changes, do something... $('#inputRelatedService').on('change', function() { // All Bare-Metal Service Support Options Dropdown choices except 'None' must be hidden on when the client has not selected a particular service. if($(this).val() == ""){ $('label:contains("Ticket Purpose")').css("display","none"); // Hide Sub-Categories dropdown label $('#customfield1594').css("display","none"); // Hide Categories dropdown $('#customfield1594 option:contains("None")').prop('selected', true); $('#customfield1594').val("None"); // Set default value to None // Hide the Bare-Metal Service Category options when no service is selected. $('#customfield1594 option:contains("General Support Requests")').css("display","none"); $('#customfield1594 option:contains("OS Requests / Services Activation")').css("display","none"); $('#customfield1594 option:contains("System Administrator Requests")').css("display","none"); $('#customfield1594 option:contains("Report a non listed Issue or Problem")').css("display","none"); $('#customfield1594 option:contains("Backup")').css("display","none"); $('#customfield1594 option:contains("Dev Requests (Additional Costs)")').css("display","none"); // Hide all non Bare-Metal Service Category options when no service is selected. $('#customfield1594 option:contains("New Order Delivery")').css("display","none"); $('#customfield1594 option:contains("Server Down")').css("display","none"); $('#customfield1594 option:contains("Server Access Issue")').css("display","none"); $('#customfield1594 option:contains("Performance Issue")').css("display","none"); $('#customfield1594 option:contains("Configuration Request")').css("display","none"); $('#customfield1594 option:contains("cPanel Incident")').css("display","none"); $('#customfield1594 option:contains("General Request (low priority)")').css("display","none"); $('label:contains("Service-Related Support Options")').css("display","none"); // Hide Sub-Categories dropdown label $('#customfield2105').css("display","none"); // Hide Sub-Categories dropdown $("#customfield2105").prop('required',false); // Set Sub-Categories dropdown to be optional $('#customfield2105 option:contains("None")').prop('selected', true); $('#customfield2105').val("None"); // Set default value to None // Hide elements that need a service to be selected first. $('#message-row').css("display","none");// Hide Message row when no service is selected by the client. $('#customFieldsContainer').css("display","none"); // Hide Steps to reproduce when no service is selected by the client. $('#attachments-row').css("display","none"); // Hide Attachments row when no service is selected by the client. $('#openTicketSubmit').css("display","none"); // Hide submit button when no service is selected by the client. } else{ if ($(this).find('option:selected').data('module') == 'OvhVpsAndDedicated'){ // Display only the Bare-Metal Service Category options when a Bare metal service is selected. $('label:contains("Ticket Purpose")').css("display","block"); // Hide Sub-Categories dropdown label $('#customfield1594').css("display","block"); // Display Categories dropdown $('#customfield1594 option:contains("None")').prop('selected', true); $('#customfield1594').val("None"); // Set default value to None $('p:contains("Please determine the reason for opening the ticket, this helps support department handle your ticket faster and more efficiently.")').css("display","block"); // Display the Bare-Metal Service Category options when a Bare Metal service is selected. $('#customfield1594 option:contains("General Support Requests")').css("display","block"); $('#customfield1594 option:contains("OS Requests / Services Activation")').css("display","block"); $('#customfield1594 option:contains("System Administrator Requests")').css("display","block"); $('#customfield1594 option:contains("Report a non listed Issue or Problem")').css("display","block"); $('#customfield1594 option:contains("Backup")').css("display","block"); $('#customfield1594 option:contains("Dev Requests (Additional Costs)")').css("display","block"); $('label:contains("Service-Related Support Options")').css("display","none"); // Hide Sub-Categories dropdown label $('#customfield2105').css("display","none"); // Hide Sub-Categories dropdown $('#customfield2105 option:contains("None")').prop('selected', true); $('#customfield2105').val("None"); // Set default value to None // Hide all the non Bare-Metal Service Category options when a Bare metal service is selected. $('#customfield1594 option:contains("New Order Delivery")').css("display","none"); $('#customfield1594 option:contains("Server Down")').css("display","none"); $('#customfield1594 option:contains("Server Access Issue")').css("display","none"); $('#customfield1594 option:contains("Performance Issue")').css("display","none"); $('#customfield1594 option:contains("Configuration Request")').css("display","none"); $('#customfield1594 option:contains("cPanel Incident")').css("display","none"); $('#customfield1594 option:contains("General Request (low priority)")').css("display","none"); // Display necessary HTML elements when a related service is selected. $('#message-row').css("display","block");// Display Message row when a related service is selected by the client. $('#customFieldsContainer').css("display","block"); // Display Steps to reproduce when a related service is selected by the client. $('#attachments-row').css("display","block"); // Display Attachments row when a related service is selected by the client. $('#openTicketSubmit').css("display","inline-block"); // Display submit button when a related service is selected by the client. } else{ // Display only the non Bare-Metal Service Category options when a non Bare metal service is selected. $('label:contains("Ticket Purpose")').css("display","block"); // Hide Sub-Categories dropdown label $('#customfield1594').css("display","block"); // Display Categories dropdown $('#customfield1594 option:contains("None")').prop('selected', true); $('#customfield1594').val("None"); // Set default value to None $('p:contains("Please determine the reason for opening the ticket, this helps support department handle your ticket faster and more efficiently.")').css("display","block"); // Display all the non Bare-Metal Service Category options when a Non-Bare metal service is selected. $('#customfield1594 option:contains("New Order Delivery")').css("display","block"); $('#customfield1594 option:contains("Server Down")').css("display","block"); $('#customfield1594 option:contains("Server Access Issue")').css("display","block"); $('#customfield1594 option:contains("Performance Issue")').css("display","block"); $('#customfield1594 option:contains("Configuration Request")').css("display","block"); $('#customfield1594 option:contains("cPanel Incident")').css("display","block"); $('#customfield1594 option:contains("General Request (low priority)")').css("display","block"); // Hide the Bare-Metal Service Category options when no Bare Metal service is selected. $('#customfield1594 option:contains("General Support Requests")').css("display","none"); $('#customfield1594 option:contains("OS Requests / Services Activation")').css("display","none"); $('#customfield1594 option:contains("System Administrator Requests")').css("display","none"); $('#customfield1594 option:contains("Report a non listed Issue or Problem")').css("display","none"); $('#customfield1594 option:contains("Backup")').css("display","none"); $('#customfield1594 option:contains("Dev Requests (Additional Costs)")').css("display","none"); // Hide the Bare-Metal Sub-Category Dropdown when no Bare Metal service is selected. $('label:contains("Service-Related Support Options")').css("display","none"); // Hide Sub-Categories dropdown label $('#customfield2105').css("display","none"); // Hide Sub-Categories dropdown $("#customfield2105").prop('required',false); // Set Sub-Categories dropdown to be optional $('#customfield2105 option:contains("None")').prop('selected', true); $('#customfield2105').val("None"); // Set default value to None // Display necessary HTML elements when a related service is selected. $('#message-row').css("display","block");// Display Message row when a related service is selected by the client. $('#customFieldsContainer').css("display","block"); // Display Steps to reproduce when a related service is selected by the client. $('#attachments-row').css("display","block"); // Display Attachments row when a related service is selected by the client. $('#openTicketSubmit').css("display","inline-block"); // Display submit button when a related service is selected by the client. } } }) $('#customfield1594').on('change', function() { if($('#customfield1594').val() == 'General Support Requests'){ $('#customfield2105').css("display","block"); // First display dropdown to insert below value $('#customfield2105').val("General Support Requests"); // Set value to 'General Support Requests' $('label:contains("Service-Related Support Options")').hide(); // Hide Sub-Categories Title $('#customfield2105').hide(); // Hide Sub-Categories dropdown $("#customfield2105").prop('required',false); // Set Sub-Categories dropdown to be optional } else if($('#customfield1594').val() == 'OS Requests / Services Activation'){ $('label:contains("Service-Related Support Options")').css("display","block"); // Display Sub-Categories dropdown label $('#customfield2105').css("display","block"); // Display Sub-Categories dropdown $("#customfield2105").prop('required',true); // Set Sub-Categories dropdown to be required /* Display OS Requests / Services Activation sub-categories */ $('#customfield2105').val("Install / Reinstall OS (No tweaks)"); // Set default value for OS Requests / Services Activation $('#customfield2105 option:contains("Install / Reinstall OS (No tweaks)")').css("display","block"); $('#customfield2105 option:contains("Install MSSQL (No tweaks)")').css("display","block"); $('#customfield2105 option:contains("Activate Purchased Licenses (Microsoft/SuSe/RedHat)")').css("display","block"); $('#customfield2105 option:contains("Service or License Upgrade/Downgrade")').css("display","block"); $('#customfield2105 option:contains("Simple Network Configuration (IP Pingable - Server Access SSH/RDP)")').css("display","block"); /* Hide System Administrator Requests sub-categories */ $('#customfield2105 option:contains("cPanel Installation (No tweaks)")').css("display","none"); $('#customfield2105 option:contains("Plesk Installation (No tweaks)")').css("display","none"); $('#customfield2105 option:contains("Install / Reinstall OS (Custom Setup)")').css("display","none"); $('#customfield2105 option:contains("SSL Installation (Purchased by MG)")').css("display","none"); $('#customfield2105 option:contains("Installation of Well documented Software(No tweaks)")').css("display","none"); $('#customfield2105 option:contains("Use of Custom ISO (Admin Approval is required)")').css("display","none"); $('#customfield2105 option:contains("Server Migration to new Region (scheduling is required)")').css("display","none"); $('#customfield2105 option:contains("Adv Network Configuration (Firewall installation & Basic Configuration)")').css("display","none"); $('#customfield2105 option:contains("Hosted Services Migration & Configuration (scheduling is required)")').css("display","none"); $('#customfield2105 option:contains("Well documented Software Installation (Custom Setup)")').css("display","none"); $('#customfield2105 option:contains("Security Hardening (scheduling is required)")').css("display","none"); $('#customfield2105 option:contains("Advanced Monitoring (scheduling is required)")').css("display","none"); /* Hide Backup sub-categories */ $('#customfield2105 option:contains("R1soft - Agent Installation / Service Configurations")').css("display","none"); $('#customfield2105 option:contains("R1soft - Service Restoration")').css("display","none"); /*Hide Other sub-categories*/ $('#customfield2105 option:contains("General Support Requests")').css("display","none"); $('#customfield2105 option:contains("Report a non listed Issue or Problem")').css("display","none"); $('#customfield2105 option:contains("Dev Requests (Additional Costs)")').css("display","none"); } else if($('#customfield1594').val() == 'System Administrator Requests'){ $('label:contains("Service-Related Support Options")').css("display","block"); // Display Sub-Categories dropdown label $('#customfield2105').css("display","block"); // Display Sub-Categories dropdown $("#customfield2105").prop('required',true); // Set Sub-Categories dropdown to be required /* Hide OS Requests / Services Activation sub-categories */ $('#customfield2105 option:contains("Install / Reinstall OS (No tweaks)")').css("display","none"); $('#customfield2105 option:contains("Install MSSQL (No tweaks)")').css("display","none"); $('#customfield2105 option:contains("Activate Purchased Licenses (Microsoft/SuSe/RedHat)")').css("display","none"); $('#customfield2105 option:contains("Service or License Upgrade/Downgrade")').css("display","none"); $('#customfield2105 option:contains("Simple Network Configuration (IP Pingable - Server Access SSH/RDP)")').css("display","none"); /* Display System Administrator Requests sub-categories */ $('#customfield2105').val("cPanel Installation (No tweaks)"); // Set default value for System Administrator Requests $('#customfield2105 option:contains("cPanel Installation (No tweaks)")').css("display","block"); $('#customfield2105 option:contains("Plesk Installation (No tweaks)")').css("display","block"); $('#customfield2105 option:contains("Install / Reinstall OS (Custom Setup)")').css("display","block"); $('#customfield2105 option:contains("SSL Installation (Purchased by MG)")').css("display","block"); $('#customfield2105 option:contains("Installation of Well documented Software(No tweaks)")').css("display","block"); $('#customfield2105 option:contains("Use of Custom ISO (Admin Approval is required)")').css("display","block"); $('#customfield2105 option:contains("Server Migration to new Region (scheduling is required)")').css("display","block"); $('#customfield2105 option:contains("Adv Network Configuration (Firewall installation & Basic Configuration)")').css("display","block"); $('#customfield2105 option:contains("Hosted Services Migration & Configuration (scheduling is required)")').css("display","block"); $('#customfield2105 option:contains("Well documented Software Installation (Custom Setup)")').css("display","block"); $('#customfield2105 option:contains("Security Hardening (scheduling is required)")').css("display","block"); $('#customfield2105 option:contains("Advanced Monitoring (scheduling is required)")').css("display","block"); /* Hide Backup sub-categories */ $('#customfield2105 option:contains("R1soft - Agent Installation / Service Configurations")').css("display","none"); $('#customfield2105 option:contains("R1soft - Service Restoration")').css("display","none"); /*Hide Other sub-categories*/ $('#customfield2105 option:contains("General Support Requests")').css("display","none"); $('#customfield2105 option:contains("Report a non listed Issue or Problem")').css("display","none"); 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$('#customfield2105 option:contains("Install MSSQL (No tweaks)")').css("display","none"); $('#customfield2105 option:contains("Activate Purchased Licenses (Microsoft/SuSe/RedHat)")').css("display","none"); $('#customfield2105 option:contains("Service or License Upgrade/Downgrade")').css("display","none"); $('#customfield2105 option:contains("Simple Network Configuration (IP Pingable - Server Access SSH/RDP)")').css("display","none"); /* Hide System Administrator Requests sub-categories */ $('#customfield2105 option:contains("cPanel Installation (No tweaks)")').css("display","none"); $('#customfield2105 option:contains("Plesk Installation (No tweaks)")').css("display","none"); $('#customfield2105 option:contains("Install / Reinstall OS (Custom Setup)")').css("display","none"); $('#customfield2105 option:contains("SSL Installation (Purchased by MG)")').css("display","none"); $('#customfield2105 option:contains("Installation of Well documented Software(No tweaks)")').css("display","none"); 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