Contact us | Natural History Museum

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<h2>Ticketing and general enquiries</h2> <p>If your enquiry is urgent please call our Contact Centre on +44 (0)20 7942 5000. Lines are open Monday-Sunday 9.00-17.00.聽</p> <p>For general enquiries and feedback, please <a href="mailto:feedback@nhm.ac.uk">email us</a>.</p> <p>We aim to respond to all enquiries within five working days.</p> <p>We ask you to remember that staff are trying to help you to the best of their ability - please treat them with respect.聽</p> <h4>Has your e-ticket not arrived?聽</h4> <p>Our ticket confirmation emails are currently taking longer than usual to be sent.</p> <p>If you have not received an email with your tickets and are visiting in the next 3-5 days, there is no need to contact us - your tickets will arrive soon.</p> <p>If you have a record of your order number at the time of booking, you can also show this when you arrive to gain entry.</p> <p>Please also check your junk inbox or try searching your emails for 鈥楴HM tickets'.</p> <p style="font-family: Arial , "Helvetica Neue" , Helvetica , sans-serif;">Please聽<a href="https://www.nhm.ac.uk/contact-us/forms/emailform.jsp?recip=bookingsupport&business_title=Ticketing+enquiries&email_title"><b>email us</b></a>聽or call us on +44 (0)20 7942 5000 if you can't find your email and don't have your booking number.</p> <h3>General admission ticket enquiries</h3> <p>If you would like to change or cancel your free general admission ticket booking, <b>you do not need to contact us</b>.</p> <p>Simply <a href="https://www.nhm.ac.uk/visit.html#tickets"><b>make a new booking here</b></a>.</p> <p>Any donations made as part of your ticket booking are non-refundable.</p> <h3>Exhibition ticket enquiries</h3> <p>Tickets to our paid exhibitions are non-refundable, but may be transferred in exceptional circumstances to an alternative date.</p> <p>To request a transfer, please聽<a href="https://www.nhm.ac.uk/visit/booking-change-request.html"><b>complete our booking change form</b></a>.</p> <p>Any donations made on top of exhibition tickets are non-refundable.</p> </div> </div> </div> </div> </section> <section class="section cmp-layout-container"> <div class="layout-row " data-columns="1" id="lost-property"> <div class="layout-column flow"> <div class="text parbase"> <div data-gtm-component="text"> <h2>Lost property</h2> <p>If you lose something at the Museum please聽<a href="mailto:lostandfound@nhm.ac.uk">contact聽us</a>聽with your name, contact details, a description of the item and the date of your visit. We keep lost items for one week.</p> </div> </div> </div> </div> </section> <section class="section cmp-layout-container"> <div class="layout-row " data-columns="1" id="commercial"> <div class="layout-column flow"> <div class="text parbase"> <div data-gtm-component="text"> <h2>Commercial enquiries</h2> <p><a href="/support-us/membership.html">Membership</a>: +44 (0)20 7942 5792<br /> <a href="/business-services/venue-hire.html">Venue hire</a>: +44 (0)20 7942 5434<br /> <a href="/business-services/filming.html">Filming</a>:聽+44 (0)20 7942 5434<br /> <a href="http://www.nhmimages.com/">Picture library</a>: +44 (0)20 7942 6547<br /> <a href="/business-services/publishing.html">Publishing</a>: please contact us via the form below<br /> <a href="/business-services/licensing.html">Licensing (retail)</a>:聽please contact us via the form below</p> <p>If you would prefer to email us, please聽<a href="https://www.nhm.ac.uk/about-us/contact-enquiries/forms/emailform.jsp">contact us via our enquiries form</a>.</p> </div> </div> </div> </div> </section> <section class="section cmp-layout-container"> <div class="layout-row " data-columns="1" id="press"> <div class="layout-column flow"> <div class="text parbase"> <div data-gtm-component="text"> <h2><a href="/press-office.html">Contact our聽Press office</a></h2> </div> </div> </div> </div> </section> <section class="section cmp-layout-container"> <div class="layout-row " data-columns="1" id="scientific-enquiries"> <div class="layout-column flow"> <div class="text parbase"> <div data-gtm-component="text"> <h2>Scientific enquiries</h2> <p><a href="http://www.nhm.ac.uk/research-curation/about-science/staff-directory/">Scientific staff directory</a><br /> <a href="/take-part/identify-nature.html">Identification service</a><br /> <a href="/business-services/consulting/science-technical-services.html">Science consulting</a></p> </div> </div> </div> </div> </section> <section class="section cmp-layout-container"> <div class="layout-row " data-columns="1" id="library-archives"> <div class="layout-column flow"> <div class="text parbase"> <div data-gtm-component="text"> <h2>Library and Archives enquiries</h2> <p><a href="/our-science/services/library.html">Library and Archives</a>: +44 (0)20 7942 5460<br /> If you would prefer to email us, please聽<a href="https://www.nhm.ac.uk/about-us/contact-enquiries/forms/emailform.jsp">contact us via our enquiries form</a>.</p> </div> </div> </div> </div> </section> <section class="section cmp-layout-container"> <div class="layout-row " data-columns="1" id="schools"> <div class="layout-column flow"> <div class="text parbase"> <div data-gtm-component="text"> <h2>School enquiries</h2> <p>The Museum at South Kensington is open to school groups. All visits聽including聽self-guided聽visits must be prebooked. To book a visit or find out more information, view the guidance on the聽<a href="/schools/school-visits-at-south-kensington/essential-booking-information-for-educators.html">Essential information for schools page</a>聽or call us: +44 (0)20 7942 5555</p> </div> </div> </div> </div> </section> <section class="section cmp-layout-container"> <div class="layout-row " data-columns="1" id="corporate"> <div class="layout-column flow"> <div class="text parbase"> <div data-gtm-component="text"> <h2>Corporate enquiries</h2> <p><a href="/about-us/governance.html">Museum governance</a>聽聽</p> <p><a href="/about-us/governance.html#Freedom-of-information-FOI">Freedom of information enquiries</a></p> </div> </div> </div> </div> </section> <section class="section cmp-layout-container"> <div class="layout-row " data-columns="1" id="guided-tours"> <div class="layout-column flow"> <div class="text parbase"> <div data-gtm-component="text"> <h2>Guided tours</h2> <p>For information about guided tours please email聽<a href="mailto:guidedtours@nhm.ac.uk">guidedtours@nhm.ac.uk</a></p> </div> </div> </div> </div> </section> <section class="section cmp-layout-container"> <div class="layout-row " data-columns="1" id="layoutcontainer-148190472d"> <div class="layout-column flow"> <div class="headertextimage parbase"> <div data-gtm-component="hti" class="hti-wrapper " data-equalizer-watch > <div class="hti-box end columns hti-box__dark-grey small-12 medium-12 large-12 " data-equalizer-watch > <div class="small-12 medium-12 large-12 columns hti-box--text-wrapper" > <h3> <a href="/visit/tring/contact-us.html"> Contact the Natural History Museum in Tring </a> </h3> <p>Need to speak to someone at the Natural History Museum in Tring, Hertfordshire?</p> </div> <div class="small-11 medium-11 large-11 columns right ctabutton--inside-hti"> <a href="/visit/tring/contact-us.html" data-gtm="CTA"> <div class="small-2 medium-2 large-2 columns"></div> <div class="small-7 medium-7 large-7 columns"> <h3 class="ctabutton--inside-hti--cta-text">Contact us</h3> </div> <div class="small-3 medium-3 large-3 columns"> <i class="ico svg-ico arrowl" data-svg-src="/etc.clientlibs/nhmwww/clientlibs/clientlib-site/resources/images/svg-icons/icon_l_general_arrow_r.svg" data-svg-title="icon__arrow" data-alt="" data-stroke-width="4" data-base-color="#808080"></i> </div> </a> </div> </div> </div> </div> <div class="social-signup parbase"> <script src="/etc/clientlibs/nhmwww/jqueryvalidate.js"></script> <script src="/etc/clientlibs/nhmwww/social-signup.js"></script> <div class="social-signup--container"> <div class="social-signup--title-container"> <h3 class="social-signup--title">Don't miss a thing</h3> </div> <div class="js-social-signup social-signup--form-container"> <div class="social-signup--description"> <p>Receive email updates about our news, science, exhibitions, events, products, services and fundraising activities. 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href="/visit/tring.html">The Natural History聽Museum at Tring</a><br /> </h3> <p><b>Akeman Street</b></p> <p><b>Tring</b></p> <p><b>Hertfordshire HP23 6AP</b></p> <p><a href="https://www.google.co.uk/maps/place/Natural+History+Museum+at+Tring/@51.7907453,-0.6634277,17z/data=!3m1!4b1!4m5!3m4!1s0x48765bdea86d0a7d:0x169a990130daab9a!8m2!3d51.790742!4d-0.661239?hl=en">Map</a></p> <p>Open Tuesday-Sunday and bank holidays<br /> 10.00-17.00 (last entry 16.00)<br /> Closed 24-26 December</p> <p><a href="/visit/tring.html">Plan your visit to Tring</a>聽</p> </div> </div> </div> <div class="layout-column flow"> <div class="list-wrapper"> <div class="list list--footer"> <h2> <a href="/visit.html"> Visit </a> </h2> <ul> <li> <a href="/visit/whats-on.html"> What's on </a> </li> <li> <a href="/visit/galleries-and-museum-map.html"> Galleries and Museum map </a> </li> <li> <a href="/visit/access-at-south-kensington.html"> Access </a> </li> </ul> </div> </div> <div class="list-wrapper"> <div class="list 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