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href="/software/jira/service-management/customer-service-software" data-event="clicked" data-uuid="67c07098-96" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Customer Service</a> <a href="/software/jira/service-management/hr" data-event="clicked" data-uuid="7074e36b-13" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Human Resources</a> </div> <div id="column-aaaaf4ba-b9a5-48e3-a902-83ba7dda8a31" class="singular-column-content "> <p class="column-title">By capability</p> <a href="/software/jira/service-management/help-desk-software-small-business-software" data-event="clicked" data-uuid="66ffc5f8-d7" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Small Teams</a> <a 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background-size: cover ; } } @media (min-width: 768px) and (max-width: 1023px) { [data-container-id="593bf34d-3c07-476e-b742-44172df35fe1"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:c503790e-4fff-4b6d-a602-8524cb3a897a/jsm-industry-hero-1400.svg?cdnVersion=2564") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="593bf34d-3c07-476e-b742-44172df35fe1"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:c503790e-4fff-4b6d-a602-8524cb3a897a/jsm-industry-hero-1400.svg?cdnVersion=2564") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1440px) { [data-container-id="593bf34d-3c07-476e-b742-44172df35fe1"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:c503790e-4fff-4b6d-a602-8524cb3a897a/jsm-industry-hero-1400.svg?cdnVersion=2564") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1600px) { [data-container-id="593bf34d-3c07-476e-b742-44172df35fe1"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:28959324-476f-444a-b5d3-4a193dfb0361/jsm-industry-hero-1800.svg?cdnVersion=2564") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container reduced-row"> <div class="column column-md-7 lg-cozy-top light-text no-flex" > <div class="component component--heading-textblock text-oversized"> <div class="color-head text-none"> <h1 class=" heading" > A high-powered help desk built for growing teams </h1> </div> <p>Small growing teams are able to stay lean and move at high velocity without the high cost by ditching email, spreadsheets, and reminders, and switching to Jira Service Management’s ticketing solution.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s24 between component--block lg-cozy-bottom" > <div class="component component--link-button "> <a href="/software/jira/service-management/free" data-event="clicked" data-uuid="72d4f85a-d7" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Try it free" data-label-english="Try it free" class="component__link button button--two button--regular button--primary " > Try it free </a> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/demo" data-event="clicked" data-uuid="ffea25fd-cf" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Join a demo" data-label-english="Join a demo" class="component__link link-arrow " > Join a demo<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid md-outerspace-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="c294ae87" alt="Open incidents in Jira Service Management" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:ab55eba6-bc54-44da-9ea4-b89f8377bf83/incidents.png?cdnVersion=2564" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Ease the chaos with ticket management </h3> </div> <p>Ditch spreadsheets and emails and gain control over incoming requests. With a service desk requests can be prioritized, routed, and assigned based on your unique workflows. Nothing falls through the cracks, resolutions are faster, and you and your customers are more productive.</p> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/product-guide/getting-started/service-request-management" data-event="clicked" data-uuid="85749910-d0" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Save time with low/no code configurations </h3> </div> <p>Get started fast with templates and automations for all kinds of teams. Making spinning up service desks to fit any team’s unique requirements a breeze. Teams can even customize forms to collect the information they need without the back and forth and set up workflows with a drag-and-drop editor.</p> </div> <div class="component component--link-button "> <a href="/software/jira/templates?category=service-management&" data-event="clicked" data-uuid="0af95b97-a7" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="e55b8d02" alt="Browsing Jira Service Management project templates" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:e5060842-6fe6-44ca-992c-470a25dbf442/templates.png?cdnVersion=2564" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="46579678" alt="Atlassian Assist chat integration in Slack" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:251362c5-78cd-4776-b2e3-fa61f8f3f3b0/chat.png?cdnVersion=2564" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Make it easy to get help and provide support </h3> </div> <p>Take your assistance to the next level by extending beyond email or portal support and instead, offer help from the applications that your users are currently communicating in - like Slack or Microsoft Teams. Provide support agents one central location to manage and respond to all those requests.</p> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/product-guide/tips-and-tricks/chat#conversational-ticketing-101" data-event="clicked" data-uuid="8a49e9e3-3d" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Report and track with robust data </h3> </div> <p>Don’t be in the dark when it comes to data. Monitor performance at the team and individual level with automated feedback surveys and comprehensive reports to identify bottlenecks, track customer satisfaction, and raise service standards.</p> </div> <div class="component component--link-button "> <a href="/itsm/service-request-management/it-metrics-and-reporting" data-event="clicked" data-uuid="e257b9d6-08" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="474468cb" alt="Jira Service Management team analytics dashboard" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:a4a8843d-f439-44ab-ad02-2fcc71512684/analytics.png?cdnVersion=2564" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid" data-container-id="490428b7-b7ad-4083-be58-4431d218d100"> <style class="background-image-styles" data-for="490428b7-b7ad-4083-be58-4431d218d100"> [data-container-id="490428b7-b7ad-4083-be58-4431d218d100"] { background-image: linear-gradient(180deg, #deebff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column md-comfortable-top xs-cozy-bottom text-center no-flex" > <div class="component component--heading"> <div class="color-head text-none"> <h2 class=" heading" > The features you need to kickstart your service management </h2> </div> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/features" data-event="clicked" data-uuid="1bf7fb06-8c" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Explore all features" data-label-english="Explore all features" class="component__link link-arrow " > Explore all features<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M36,5.13A4.2,4.2,0,0,0,31.81.93H4.19A4.2,4.2,0,0,0,0,5.13V25.75a4.2,4.2,0,0,0,4.19,4.19H12l4.51,4.51a2.09,2.09,0,0,0,3,0L24,29.94h7.82A4.2,4.2,0,0,0,36,25.75ZM24.82,10.37a1.57,1.57,0,0,1,.07,3.14H11.18a1.58,1.58,0,0,1-.07-3.15H24.82ZM19.4,18.93a1.57,1.57,0,0,0-1.57-1.57H11.11a1.58,1.58,0,0,0,.07,3.15H17.9A1.57,1.57,0,0,0,19.4,18.93Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Chat Support </h3> </div> <p>Provide support where the conversation starts, in your in Slack or Microsoft Teams chat platform.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M28.31,36a4.19,4.19,0,0,0,4.19-4.19V8.74H23.77V0H7.69A4.19,4.19,0,0,0,3.5,4.19V31.81A4.19,4.19,0,0,0,7.69,36Zm-.87-21.84a1.58,1.58,0,0,0-1.58-1.58H10.41a1.58,1.58,0,0,0,.08,3.15H25.94A1.58,1.58,0,0,0,27.44,14.16Zm-9.27,6.46a1.58,1.58,0,0,1,.08,3.15H10.49a1.58,1.58,0,0,1-.08-3.15h7.76Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M32.5,8.74H23.77V0Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > 400+ forms and templates </h3> </div> <p>Use pre-designed no-code forms and templates to start providing service faster. Customize as much or as little as you like to fit your team’s needs.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M36,11.06a3.91,3.91,0,0,0-3.91-3.84H30.2V9.36h1.95a1.78,1.78,0,0,1,1.72,1.77v4.09a1.78,1.78,0,0,1-1.78,1.71H30.2V15.87a1.42,1.42,0,0,0-1.42-1.42H7.22A1.42,1.42,0,0,0,5.8,15.87v1.06h-2A3.92,3.92,0,0,0,0,20.84v4.1a3.91,3.91,0,0,0,3.91,3.84H5.8V26.64H3.85a1.78,1.78,0,0,1-1.72-1.77V20.78a1.78,1.78,0,0,1,1.78-1.71H5.8v1.06a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V19.07h2A3.92,3.92,0,0,0,36,15.16v-4.1Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M28.78,24.16H7.22A1.42,1.42,0,0,0,5.8,25.58v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V25.58A1.42,1.42,0,0,0,28.78,24.16Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M28.78,4.74H7.22A1.42,1.42,0,0,0,5.8,6.16v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V6.16A1.42,1.42,0,0,0,28.78,4.74Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Automated workflows </h3> </div> <p>Let automation do the work for you by auto-replying with canned responses or auto-assigning issues to streamline processes.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M27.07,21.06a12.23,12.23,0,0,0,0-17.3,12.83,12.83,0,0,0-18.14,0l-.4.42a12.23,12.23,0,0,0,.82,17.28l2.25,2v4.16H24.4V23.5l2.25-2C26.79,21.33,26.94,21.2,27.07,21.06ZM19.19,5.31a1.44,1.44,0,0,0-1.45-1.44A8.53,8.53,0,0,0,9.21,12.4v.39a1.45,1.45,0,0,0,2.9-.07v-.43a5.64,5.64,0,0,1,5.63-5.53A1.45,1.45,0,0,0,19.19,5.31Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M11.6,30.56H24.4v1.16A4.28,4.28,0,0,1,20.13,36H15.87a4.28,4.28,0,0,1-4.27-4.28Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Knowledge Management </h3> </div> <p>Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M30.06,9.09a1.58,1.58,0,0,0,.07-3.15h-13a1.57,1.57,0,0,0-.08,3.14h13Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M30.06,16.78a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M30.06,27.26a1.57,1.57,0,0,1,.07,3.14h-13a1.58,1.58,0,0,1-.08-3.15h13Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M31.81,36A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36ZM10.42,4.48A1.57,1.57,0,0,1,12.7,6.65l-.06.06L9.13,10.2A1.58,1.58,0,0,1,7,10.26l-.06-.06L4.83,8.13A1.57,1.57,0,0,1,7,5.85l.06.05,1,1ZM12.65,15a1.58,1.58,0,0,0-2.23,0L8,17.35l-1-1L7,16.33a1.57,1.57,0,0,0-2.16,2.29l2.08,2.07.06,0a1.57,1.57,0,0,0,2.16,0l3.51-3.5.06-.06A1.57,1.57,0,0,0,12.65,15ZM10.42,25.45a1.57,1.57,0,0,1,2.28,2.17l-.06.06L9.13,31.17A1.58,1.58,0,0,1,7,31.23l-.06-.06L4.83,29.1A1.57,1.57,0,0,1,7,26.82l.06.05,1,1ZM31.63,7.51a1.57,1.57,0,0,1-1.57,1.58h-13a1.57,1.57,0,0,1,.08-3.14h13A1.57,1.57,0,0,1,31.63,7.51Zm-1.57,9.27a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Zm1.57,12a1.57,1.57,0,0,0-1.57-1.57h-13a1.58,1.58,0,0,0,.08,3.15h13A1.56,1.56,0,0,0,31.63,28.83Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Deliver on SLAs </h3> </div> <p>Get the important things done first with prioritized queues. Configure, click, and get going in minutes.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M31.5,23.1a3.47,3.47,0,0,0-3.45,3.45s0,.06,0,.09A3.45,3.45,0,1,0,31.5,23.1Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M13.74,16.09,7.68,9.88a3.45,3.45,0,0,1-1.94,1.88l6.14,6.29A5.23,5.23,0,0,1,13.74,16.09Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M7.68,9.88A3.45,3.45,0,1,0,4.5,12a3.38,3.38,0,0,0,1.24-.24A3.45,3.45,0,0,0,7.68,9.88Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M28.06,26.64s0-.06,0-.09a3.4,3.4,0,0,1,1-2.42L21.7,21.22a5.28,5.28,0,0,1-1,2.5Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M22,9.14,18,15.53A5.35,5.35,0,0,1,20.32,17l4.07-6.57A5.25,5.25,0,0,1,22,9.14Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M25.5,10.5a5.25,5.25,0,1,0-1.11-.12A5.1,5.1,0,0,0,25.5,10.5Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M12,23.18,5.79,29.35A3.45,3.45,0,0,1,7.7,31.26l6.17-6.17A5.3,5.3,0,0,1,12,23.18Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M20.32,17A5.35,5.35,0,0,0,18,15.53a5.27,5.27,0,0,0-6.15,2.52,5.27,5.27,0,0,0-.63,2.5A5.2,5.2,0,0,0,12,23.18a5.3,5.3,0,0,0,1.91,1.91,5.24,5.24,0,0,0,6.81-1.37,5.28,5.28,0,0,0,1-2.5,4.91,4.91,0,0,0,.05-.67A5.27,5.27,0,0,0,20.32,17Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M5.79,29.35A3.45,3.45,0,1,0,7.7,31.26,3.45,3.45,0,0,0,5.79,29.35Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Scalable platform </h3> </div> <p>Get started on the right-sized solution for your team, and renew or upgrade easily as your team grows.</p> </div> </div> </div> </div> <div class="column md-comfortable-top text-center flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s16 between" > <div class="component component--heading"> <div class="color-head text-none"> <h3 class=" heading" > Learn about Forrester’s “Three Trends Transforming The Service Desk” </h3> </div> </div> <div class="component component--link-button "> <a href="/whitepapers/forrester-three-trends-transforming-service-desk" data-event="clicked" data-uuid="dede36eb-e7" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Read the Guide" data-label-english="Read the Guide" class="component__link button button--one button--regular button--secondary " > Read the Guide </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="56dba442" alt="Chat bubbles" class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:5328f490-65e3-4bea-ae61-ec272217c5ad/jsm-chat.png?cdnVersion=2564" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > MULTI-CHANNEL SUPPORT </h6> </div> </div> </div> <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-wt font-wt-300 heading" > Capture requests from your chat tools </h3> </div> <p>Support happens in real-time between a support professional and a user on chat platforms like Slack or Teams, in email, or via the portal. Make getting help easier with fast, human, and easy-to-submit requests for your customers.</p> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/product-guide/tips-and-tricks/chat" data-event="clicked" data-uuid="4f935d36-0e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="73ed7207" alt="Play button, lightbulb, bolt, and plus sign" class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:2d5ccffd-96bb-49d0-b7fd-c9370aebdd07/jsm-automation.svg?cdnVersion=2564" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > AUTOMATION </h6> </div> </div> </div> <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-wt font-wt-300 heading" > Automations for Jira Service Management </h3> </div> <p>Streamline processes and workflows with a few clicks using no-code automation. By automating your processes and workflows, you remove the need for you and your team to perform manual, repetitive tasks – and you can focus on the work that matters.</p> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/product-guide/tips-and-tricks/automation" data-event="clicked" data-uuid="e58a2350-a5" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column xs-comfortable-top md-outerspace-top no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom" data-container-id="0a1fa1ef-3628-4b48-bf6e-c6625982d7cf"> <style class="background-image-styles" data-for="0a1fa1ef-3628-4b48-bf6e-c6625982d7cf"> [data-container-id="0a1fa1ef-3628-4b48-bf6e-c6625982d7cf"] { background-image: linear-gradient(180deg, #ffffff, #deebff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column md-comfortable-bottom no-flex" > <div class="component component--heading text-center"> <div class="color-head text-none"> <h2 class=" heading" > Over 45,000 companies count on Jira Service Management </h2> </div> </div> </div> <div class="column no-flex" > <div class="component--generic-carousel default default card-style no-column-spacing" > <div class="inner-carousel"> <div class="item item0 item-container default default flex-container active-item" aria-hidden="false"> <div class="column " data-container-id="89a40d38-61"> <style> [data-container-id="89a40d38-61"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="89a40d38-61"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s40 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="45c7aa2b" alt="Zocdoc Logo" class="component__image xs-none" style="height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:3e3eff43-554c-4367-873e-703003af353a/ZocDoc_logo.png?cdnVersion=2564" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block md-comfortable-top" > <div class="component component--heading"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "Jira Service Management has given us a better approach to ITSM by enabling our engineering and operations teams on the same platform and given us robust asset management and integration capabilities. Running Jira Service Management on the Atlassian Cloud will help us meet our full ITSM potential." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Susie Handlong, IT Manager II at Zocdoc </h6> </div> </div> </div> </div> </div> </div><div class="item item1 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="1f9c9412-1f"> <style> [data-container-id="1f9c9412-1f"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="1f9c9412-1f"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="cea70190" alt="SickKids Foundation logo" class="component__image xs-outerspace md-none" style="height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:24ef8385-fff8-4e65-86bd-ac4d499dde0d/SickKids-foundation-logo.png?cdnVersion=2564" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block md-comfortable-top" > <div class="component component--heading"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "We are now capturing requests from the business in a much more consistent manner through the customer portal. We’ve managed to reduce the volume of emails for requests and incidents by over 95% in the nine months since we launched." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Derek Sutton, Director of Infrastructure and Enterprise Architecture at SickKids Foundation </h6> </div> </div> </div> </div> </div> </div><div class="item item2 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="8bcf0f2e-94"> <style> [data-container-id="8bcf0f2e-94"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="8bcf0f2e-94"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="9043d880" alt="Yale School of Management logo" class="component__image xs-outerspace md-none" style="height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:17375ef9-2918-462a-a96d-48285a50803b/yale-logo.png?cdnVersion=2564" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block md-comfortable-top" > <div class="component component--heading"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > "These tools improve service because we can address issues immediately. They also give us better metrics to tell how many issues we’re having and understand whether they’re a malfunction or if a specific user needs extra training and support. We can’t do without that" </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Matt Dell, DevOps Engineer at Yale School of Management </h6> </div> </div> <div class="component component--link-button "> <a href="/customers/yale-school-of-management" data-event="clicked" data-uuid="34103115-31" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Read the story" data-label-english="Read the story" class="component__link link-arrow " > Read the story<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div><div class="item item3 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="00bea4f3-3d"> <style> [data-container-id="00bea4f3-3d"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="00bea4f3-3d"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="a151fd4b" alt="Belong logo" class="component__image xs-outerspace md-none" style="height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:88fabafb-15e5-4749-9e7b-155369ffbab4/belong-logo.png?cdnVersion=2564" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block md-comfortable-top" > <div class="component component--heading"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > “We saw a 57% improvement from last month in a metric we call MTTA or ‘Mean Time to Acknowledge’ – how long it takes a developer or a delivery team to pick up a ticket and respond to it,” says Garcia. “That’s improved to 85% this month. We put that down to the fact that Jira Service Management is such a simple tool to use that our teams are adopting these processes so quickly.” </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Danni Garcia, Technology Enablement Product Owner, Belong </h6> </div> </div> <div class="component component--video-link"> <a class="play-trigger" data-event="clicked" data-uuid="54fd8d7b-4b" data-event-component="linkButton" data-event-container="videoLink" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Watch video" href="https://www.youtube.com/watch?v=dvWMSRKkfQ0"> <span class="component--video-link__play--tiny"></span> <span class="component--video-link__text">Watch video</span> </a> <script type="text/x-component"> { "type":"imkt.components.VideoEmbedInline", "params": { "behavior":"modal", "videoId":"dvWMSRKkfQ0", "source":"youtube", "uniqueId":"54fd8d7b" } } </script></div> </div> 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