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"https://www.academia.edu/login?post_login_redirect_url=https%3A%2F%2Fwww.academia.edu%2F118805984%2FFactors_influencing_students_usage_satisfaction_toward_university_web_portal_a_pls_sem_analysis%3Fauto%3Ddownload"; window.loswp.translateUrl = "https://www.academia.edu/login?post_login_redirect_url=https%3A%2F%2Fwww.academia.edu%2F118805984%2FFactors_influencing_students_usage_satisfaction_toward_university_web_portal_a_pls_sem_analysis%3Fshow_translation%3Dtrue"; window.loswp.previewableAttachments = [{"id":114344433,"identifier":"Attachment_114344433","shouldShowBulkDownload":false}]; window.loswp.shouldDetectTimezone = true; window.loswp.shouldShowBulkDownload = true; window.loswp.showSignupCaptcha = false window.loswp.willEdgeCache = false; window.loswp.work = {"work":{"id":118805984,"created_at":"2024-05-09T05:34:19.429-07:00","from_world_paper_id":254156814,"updated_at":"2024-05-09T05:59:03.840-07:00","_data":{"abstract":"The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with empirical data from a sample of 318 students from Universiti Kebangsaan Malaysia. Data were collected through personal-administered questionnaire. Partial Least Square (PLS) analysis results revealed that system quality, information quality, service quality, user ability, and educational services were significantly influence users satisfaction. Information quality was found as the dominating factor in this research.","publication_date":"2017,,"},"document_type":"paper","pre_hit_view_count_baseline":null,"quality":"high","language":"en","title":"Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis","broadcastable":false,"draft":null,"has_indexable_attachment":true,"indexable":true}}["work"]; window.loswp.workCoauthors = [67826546]; window.loswp.locale = "en"; window.loswp.countryCode = "SG"; window.loswp.cwvAbTestBucket = ""; window.loswp.designVariant = "ds_vanilla"; window.loswp.fullPageMobileSutdModalVariant = "control"; window.loswp.useOptimizedScribd4genScript = false; window.loswp.appleClientId = 'edu.academia.applesignon';</script><script defer="" src="https://accounts.google.com/gsi/client"></script><div class="ds-loswp-container"><div class="ds-work-card--grid-container"><div class="ds-work-card--container js-loswp-work-card"><div class="ds-work-card--cover"><div class="ds-work-cover--wrapper"><div class="ds-work-cover--container"><button class="ds-work-cover--clickable js-swp-download-button" data-signup-modal="{"location":"swp-splash-paper-cover","attachmentId":114344433,"attachmentType":"pdf"}"><img alt="First page of “Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis”" class="ds-work-cover--cover-thumbnail" src="https://0.academia-photos.com/attachment_thumbnails/114344433/mini_magick20240802-1-l0g10q.png?1722597610" /><img alt="PDF Icon" class="ds-work-cover--file-icon" src="//a.academia-assets.com/assets/single_work_splash/adobe.icon-574afd46eb6b03a77a153a647fb47e30546f9215c0ee6a25df597a779717f9ef.svg" /><div class="ds-work-cover--hover-container"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span><p>Download Free PDF</p></div><div class="ds-work-cover--ribbon-container">Download Free PDF</div><div class="ds-work-cover--ribbon-triangle"></div></button></div></div></div><div class="ds-work-card--work-information"><h1 class="ds-work-card--work-title">Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis</h1><div class="ds-work-card--work-authors ds-work-card--detail"><a class="ds-work-card--author js-wsj-grid-card-author ds2-5-body-md ds2-5-body-link" data-author-id="67826546" href="https://independent.academia.edu/DaudIsmail2"><img alt="Profile image of Daud Ismail" class="ds-work-card--author-avatar" src="//a.academia-assets.com/images/s65_no_pic.png" />Daud Ismail</a></div><div class="ds-work-card--detail"><p class="ds-work-card--detail ds2-5-body-sm">2017</p></div><p class="ds-work-card--work-abstract ds-work-card--detail ds2-5-body-md">The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with empirical data from a sample of 318 students from Universiti Kebangsaan Malaysia. Data were collected through personal-administered questionnaire. Partial Least Square (PLS) analysis results revealed that system quality, information quality, service quality, user ability, and educational services were significantly influence users satisfaction. Information quality was found as the dominating factor in this research.</p><div class="ds-work-card--button-container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--work-card","attachmentId":114344433,"attachmentType":"pdf","workUrl":"https://www.academia.edu/118805984/Factors_influencing_students_usage_satisfaction_toward_university_web_portal_a_pls_sem_analysis"}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--work-card","attachmentId":114344433,"attachmentType":"pdf","workUrl":"https://www.academia.edu/118805984/Factors_influencing_students_usage_satisfaction_toward_university_web_portal_a_pls_sem_analysis"}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div></div><div data-auto_select="false" data-client_id="331998490334-rsn3chp12mbkiqhl6e7lu2q0mlbu0f1b" data-doc_id="114344433" data-landing_url="https://www.academia.edu/118805984/Factors_influencing_students_usage_satisfaction_toward_university_web_portal_a_pls_sem_analysis" data-login_uri="https://www.academia.edu/registrations/google_one_tap" data-moment_callback="onGoogleOneTapEvent" id="g_id_onload"></div><div class="ds-top-related-works--grid-container"><div class="ds-related-content--container ds-top-related-works--container"><h2 class="ds-related-content--heading">Related papers</h2><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="0" data-entity-id="38316555" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/38316555/Analysis_of_the_Factors_affecting_Satisfaction_of_Students_in_using_University_Portal_A_Case_Study_of_Universiti_Utara_Malaysia">Analysis of the Factors affecting Satisfaction of Students in using University Portal: A Case Study of Universiti Utara Malaysia</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="37396851" href="https://independent.academia.edu/DiekolaAkanmu">Diekola Akanmu</a></div><p class="ds-related-work--metadata ds2-5-body-xs">International Journal of Advanced Studies in Social Science & Innovation, 2018</p><p class="ds-related-work--abstract ds2-5-body-sm">With the advent of many applications on web, students have been equipped with new tools that support interactivity and personalization. Unarguably, portals are among one of the important advancements in this present digital age. This paper therefore aimed to examine the factors affecting student satisfaction with university portal. The factors investigated are: system quality, information quality, user ability and services availability. A self-completion questionnaire was constructed and administered to a sample of 170 students in several faculties. Regression and correlation analysis were employed to determine the relationships and find out which of the factors had the strongest explanatory power. The outcome revealed that service availability, information quality and system quality affect student satisfaction with major determinant happened to be service availability. The respondents used in this study are students; future studies can extend the research to lecturer, both academic and non-academic staff. These results were explained using cultural perspective. Understanding the expectations of the students has positive effects on the performance of the university and increases their satisfaction. This paper also contributes to the current literature by discussing its implications on both researchers and practitioners. The result of this study in the case of user ability posits that cultural education affects satisfaction of students using university portal. Therefore, decision and policy makers should shift their focus on continuous introducing of new services in order to satisfy the students’ needs.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Analysis of the Factors affecting Satisfaction of Students in using University Portal: A Case Study of Universiti Utara Malaysia","attachmentId":58365839,"attachmentType":"pdf","work_url":"https://www.academia.edu/38316555/Analysis_of_the_Factors_affecting_Satisfaction_of_Students_in_using_University_Portal_A_Case_Study_of_Universiti_Utara_Malaysia","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/38316555/Analysis_of_the_Factors_affecting_Satisfaction_of_Students_in_using_University_Portal_A_Case_Study_of_Universiti_Utara_Malaysia"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="1" data-entity-id="51256847" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/51256847/Predictors_of_Undergraduate_Satisfaction_With_the_Usage_of_University_of_Ilorin_Web_Portal">Predictors of Undergraduate Satisfaction With the Usage of University of Ilorin Web Portal</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="58861040" href="https://unilorin.academia.edu/IsmailAdeyemi">Ismail O . Adeyemi</a></div><p class="ds-related-work--metadata ds2-5-body-xs">International Journal of Library and Information Services, 2021</p><p class="ds-related-work--abstract ds2-5-body-sm">This study examined undergraduate students' satisfaction with the university portal using information system success model (ISSM). This study adopted stratified random sampling technique to select a sample size of 394 from a total population of 40,609 undergraduate students of the University of Ilorin. Questionnaire was the instrument that was used in collecting data for the study. Out of all the 394 copies of questionnaire administered, only 362 copies were returned completely filled and validated for this study. Findings show that IT professionals are responsive to students' complaints, but they do not show enough empathy to them; the students found the portal useful, and they are satisfied with the overall use of the portal; and system quality, service quality, and information quality predict students' satisfaction of the portal. The study shows that information quality has the highest significant impact in determining the perceived usefulness of a web portal while system quality has the least significant impact in determining the perceived usefulness of a web portal.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Predictors of Undergraduate Satisfaction With the Usage of University of Ilorin Web Portal","attachmentId":69055118,"attachmentType":"pdf","work_url":"https://www.academia.edu/51256847/Predictors_of_Undergraduate_Satisfaction_With_the_Usage_of_University_of_Ilorin_Web_Portal","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/51256847/Predictors_of_Undergraduate_Satisfaction_With_the_Usage_of_University_of_Ilorin_Web_Portal"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="2" data-entity-id="50918754" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/50918754/Perceived_Web_Service_Quality_for_Students_Portal_in_Higher_Learning_Institution">Perceived Web Service Quality for Students’ Portal in Higher Learning Institution</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="88155415" href="https://independent.academia.edu/NorainiNasirun">Noraini Nasirun</a></div><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Perceived Web Service Quality for Students’ Portal in Higher Learning Institution","attachmentId":68794531,"attachmentType":"pdf","work_url":"https://www.academia.edu/50918754/Perceived_Web_Service_Quality_for_Students_Portal_in_Higher_Learning_Institution","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/50918754/Perceived_Web_Service_Quality_for_Students_Portal_in_Higher_Learning_Institution"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="3" data-entity-id="106717097" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/106717097/Contribution_Title_The_Determinant_Factors_on_User_Satisfaction_in_Assessing_the_Quality_of_Online_Education_Management_Information_System">Contribution Title The Determinant Factors on User Satisfaction in Assessing the Quality of Online Education Management Information System</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="41170189" href="https://independent.academia.edu/ArisSuharyadi">Aris Suharyadi</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Proceedings of the 9th International Conference on Education Research, and Innovation (ICERI 2021)</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Contribution Title The Determinant Factors on User Satisfaction in Assessing the Quality of Online Education Management Information System","attachmentId":105766218,"attachmentType":"pdf","work_url":"https://www.academia.edu/106717097/Contribution_Title_The_Determinant_Factors_on_User_Satisfaction_in_Assessing_the_Quality_of_Online_Education_Management_Information_System","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/106717097/Contribution_Title_The_Determinant_Factors_on_User_Satisfaction_in_Assessing_the_Quality_of_Online_Education_Management_Information_System"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="4" data-entity-id="28030390" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/28030390/Undergraduate_Students_Satisfaction_with_the_Use_of_Web_Portals">Undergraduate Students’ Satisfaction with the Use of Web Portals</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="16325656" href="https://independent.academia.edu/TAdeyinka">Tella Adeyinka</a></div><p class="ds-related-work--metadata ds2-5-body-xs">International Journal of Web Portals, 2000</p><p class="ds-related-work--abstract ds2-5-body-sm">ABSTRACT This study examined undergraduate students’ satisfaction with web portals and considers the benefits of using the portal and the problems associated with the use of portal. A pure quantitative method using descriptive survey approach is adopted. A questionnaire was used for data collection. Collected data was analysed using percentages and frequency count; multiple correlation and regression. The results reveal that students were generally satisfied with the e-portal system with, 89.3% indicating they were adequately satisfied, satisfied, and moderately satisfied. On the other hand, 11.1% had little satisfaction with the portal. Information/content quality, system quality, and ease of use were indicated to determine users’ satisfaction. Furthermore, the entire user satisfaction dimensions positively and significantly correlate with and predict students’ satisfaction with the web-portal. The study concluded by pointing out the implications and the recommendations based on the findings for the improvement of the students’ web portal.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Undergraduate Students’ Satisfaction with the Use of Web Portals","attachmentId":50157729,"attachmentType":"pdf","work_url":"https://www.academia.edu/28030390/Undergraduate_Students_Satisfaction_with_the_Use_of_Web_Portals","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/28030390/Undergraduate_Students_Satisfaction_with_the_Use_of_Web_Portals"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="5" data-entity-id="62481624" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/62481624/Integrating_Information_System_Success_Model_ISSM_And_Technology_Acceptance_Model_TAM_Proposing_Students_Satisfaction_with_University_Web_Portal_Model">Integrating Information System Success Model (ISSM) And Technology Acceptance Model (TAM): Proposing Students’ Satisfaction with University Web Portal Model</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="58861040" href="https://unilorin.academia.edu/IsmailAdeyemi">Ismail O . Adeyemi</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Record and Library Journal, 2020</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Integrating Information System Success Model (ISSM) And Technology Acceptance Model (TAM): Proposing Students’ Satisfaction with University Web Portal Model","attachmentId":75229999,"attachmentType":"pdf","work_url":"https://www.academia.edu/62481624/Integrating_Information_System_Success_Model_ISSM_And_Technology_Acceptance_Model_TAM_Proposing_Students_Satisfaction_with_University_Web_Portal_Model","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/62481624/Integrating_Information_System_Success_Model_ISSM_And_Technology_Acceptance_Model_TAM_Proposing_Students_Satisfaction_with_University_Web_Portal_Model"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="6" data-entity-id="64151460" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/64151460/Relationship_Between_Perceived_Usefulness_Ease_Of_Use_And_Satisfaction_Among_International_Students_Towards_The_Universiti_Putra_Malaysia_Website">Relationship Between Perceived Usefulness, Ease Of Use And Satisfaction Among International Students Towards The Universiti Putra Malaysia Website</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="15582492" href="https://upm.academia.edu/SomayehMortazavi">Somayeh Mortazavi</a></div><p class="ds-related-work--metadata ds2-5-body-xs">2009</p><p class="ds-related-work--abstract ds2-5-body-sm">An international university can communicate better with foreign users by an easy and useful website which its content replies to all students’ information needs. The lack of sufficient information for international students may happen in that kind of bilingual websites which all information has not been translated equally in both languages and the national language is dominant. This research aims to measure the level of ease of use and usefulness of the Universiti Putra Malaysia (UPM) website in order to know the foreign students&#39; expectation and satisfaction with it and evaluate the content from the users’ point of view. The questionnaire survey was employed as the instrument for data collection in this study. Simple Random sampling technique was applied in the sample selection of the respondents. A self-administered questionnaire was designed as a research instrument in survey section. A total of 328 international students participated in the survey conducted in the Universiti...</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Relationship Between Perceived Usefulness, Ease Of Use And Satisfaction Among International Students Towards The Universiti Putra Malaysia Website","attachmentId":76317410,"attachmentType":"pdf","work_url":"https://www.academia.edu/64151460/Relationship_Between_Perceived_Usefulness_Ease_Of_Use_And_Satisfaction_Among_International_Students_Towards_The_Universiti_Putra_Malaysia_Website","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/64151460/Relationship_Between_Perceived_Usefulness_Ease_Of_Use_And_Satisfaction_Among_International_Students_Towards_The_Universiti_Putra_Malaysia_Website"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="7" data-entity-id="39211184" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/39211184/QUALITY_EVALUATION_OF_UNIVERSITY_WEB_PORTALS_A_Student_Perspective">QUALITY EVALUATION OF UNIVERSITY WEB PORTALS: A Student Perspective</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="114157489" href="https://independent.academia.edu/AntonyOmondiOdhiambo">Antony Omondi Odhiambo</a></div><p class="ds-related-work--abstract ds2-5-body-sm">Web portals have become popular among higher education institutions for a variety of reasons, chief among which is the competitive advantage such portals offer by facilitating a single point of access to multiple web services. Despite their critical importance, there has been relatively little research devoted to evaluating best practice concepts in the design and content of web portals vis-à-vis user satisfaction. In an attempt to contribute to the abovementioned research domain, this paper proposes an evaluation instrument-the University Portal Usability Assessment Index (UPUAI)-which rates the quality of university portals in four areas, namely: (i) informational content, (ii) transactional content, (iii) website design, and (iv) student satisfaction. The UPAI's evaluation procedures are discussed in detail and, by way of validation, the UPAI was used to assess the quality of the web portals of the top five accredited universities in the United Arab Emirates (UAE). The conclusions and implications derived from this study are presented with a view to providing education professionals with a reliable measurement instrument to assess the quality of their university web portals.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"QUALITY EVALUATION OF UNIVERSITY WEB PORTALS: A Student Perspective","attachmentId":59340102,"attachmentType":"pdf","work_url":"https://www.academia.edu/39211184/QUALITY_EVALUATION_OF_UNIVERSITY_WEB_PORTALS_A_Student_Perspective","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/39211184/QUALITY_EVALUATION_OF_UNIVERSITY_WEB_PORTALS_A_Student_Perspective"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="8" data-entity-id="107924908" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/107924908/Assessing_User_Satisfaction_and_Usability_of_a_University_Portal_A_Quantitative_Study_Utilizing_the_Computer_System_Usability_Questionnaire_CSUQ_">Assessing User Satisfaction and Usability of a University Portal: A Quantitative Study Utilizing the Computer System Usability Questionnaire (CSUQ)</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="217780382" href="https://independent.academia.edu/PsychologyandEducationAMultidisciplinaryJournal">Psychology and Education</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Psychology and Education: A Multidisciplinary Journal , 2023</p><p class="ds-related-work--abstract ds2-5-body-sm">This quantitative study assessed user satisfaction and usability of a university portal, specifically the Online Portal Empowered Netizens (OPEN), utilizing the Computer System Usability Questionnaire (CSUQ). The study involved distributing a modified version of the CSUQ to 185 college students from Mindanao State University Lanao del Norte Agricultural College. The questionnaire measured four categories: Student portal Usefulness (SYSUSE), Information Quality (INFOQUAL), Interface Quality (INTERQUAL), and Overall Usability (OVERALL). Data was collected through an online questionnaire, and the responses were processed using Microsoft Office Excel. The study found that the student portal performed well in terms of usefulness, information quality, interface quality, and overall usability, positively impacting students' academic experience. However, it is important to note that the findings are limited to the specific university and may not be generalizable to other institutions. The study recommends continuous monitoring and updating of the portal to ensure its relevance and user-friendliness, as well as seeking regular user feedback to identify areas for improvement. Overall, this study provides valuable insights into the usability of a university portal and offers recommendations for enhancing the user experience.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Assessing User Satisfaction and Usability of a University Portal: A Quantitative Study Utilizing the Computer System Usability Questionnaire (CSUQ)","attachmentId":106451083,"attachmentType":"pdf","work_url":"https://www.academia.edu/107924908/Assessing_User_Satisfaction_and_Usability_of_a_University_Portal_A_Quantitative_Study_Utilizing_the_Computer_System_Usability_Questionnaire_CSUQ_","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/107924908/Assessing_User_Satisfaction_and_Usability_of_a_University_Portal_A_Quantitative_Study_Utilizing_the_Computer_System_Usability_Questionnaire_CSUQ_"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="9" data-entity-id="27784330" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/27784330/INFORMATION_SYSTEMS_USER_SATISFACTION_A_SURVEY_OF_THE_POSTGRADUATE_SCHOOL_PORTAL_UNIVERSITY_OF_IBADAN_NIGERIA">INFORMATION SYSTEMS USER SATISFACTION: A SURVEY OF THE POSTGRADUATE SCHOOL PORTAL, UNIVERSITY OF IBADAN, NIGERIA</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="52077425" href="https://independent.academia.edu/MololaAjoye">Molola Ajoye</a></div><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"INFORMATION SYSTEMS USER SATISFACTION: A SURVEY OF THE POSTGRADUATE SCHOOL PORTAL, UNIVERSITY OF IBADAN, NIGERIA","attachmentId":48064936,"attachmentType":"pdf","work_url":"https://www.academia.edu/27784330/INFORMATION_SYSTEMS_USER_SATISFACTION_A_SURVEY_OF_THE_POSTGRADUATE_SCHOOL_PORTAL_UNIVERSITY_OF_IBADAN_NIGERIA","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/27784330/INFORMATION_SYSTEMS_USER_SATISFACTION_A_SURVEY_OF_THE_POSTGRADUATE_SCHOOL_PORTAL_UNIVERSITY_OF_IBADAN_NIGERIA"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div></div></div><div class="ds-sticky-ctas--wrapper js-loswp-sticky-ctas hidden"><div class="ds-sticky-ctas--grid-container"><div class="ds-sticky-ctas--container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--sticky-ctas","attachmentId":114344433,"attachmentType":"pdf","workUrl":null}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--sticky-ctas","attachmentId":114344433,"attachmentType":"pdf","workUrl":null}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div><div class="ds-below-fold--grid-container"><div class="ds-work--container js-loswp-embedded-document"><div class="attachment_preview" data-attachment="Attachment_114344433" style="display: none"><div class="js-scribd-document-container"><div class="scribd--document-loading js-scribd-document-loader" style="display: block;"><img alt="Loading..." src="//a.academia-assets.com/images/loaders/paper-load.gif" /><p>Loading Preview</p></div></div><div style="text-align: center;"><div class="scribd--no-preview-alert js-preview-unavailable"><p>Sorry, preview is currently unavailable. 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data-entity-id="36695788" data-sort-order="default"><a class="ds-related-work--title js-related-work-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/36695788/UNIVERSITI_PUTRA_MALAYSIA_RELATIONSHIP_BETWEEN_PERCEIVED_USEFULNESS_EASE_OF_USE_AND_SATISFACTION_AMONG_INTERNATIONAL_STUDENTS_TOWARDS_THE_UNIVERSITI_PUTRA_MALAYSIA_WEBSITE">UNIVERSITI PUTRA MALAYSIA RELATIONSHIP BETWEEN PERCEIVED USEFULNESS, EASE OF USE AND SATISFACTION AMONG INTERNATIONAL STUDENTS TOWARDS THE UNIVERSITI PUTRA MALAYSIA WEBSITE</a><div class="ds-related-work--metadata"><a class="js-related-work-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="15582492" href="https://upm.academia.edu/SomayehMortazavi">Somayeh Mortazavi</a></div><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"UNIVERSITI PUTRA MALAYSIA RELATIONSHIP BETWEEN PERCEIVED USEFULNESS, EASE OF USE AND SATISFACTION AMONG INTERNATIONAL STUDENTS TOWARDS THE UNIVERSITI PUTRA MALAYSIA WEBSITE","attachmentId":56634801,"attachmentType":"pdf","work_url":"https://www.academia.edu/36695788/UNIVERSITI_PUTRA_MALAYSIA_RELATIONSHIP_BETWEEN_PERCEIVED_USEFULNESS_EASE_OF_USE_AND_SATISFACTION_AMONG_INTERNATIONAL_STUDENTS_TOWARDS_THE_UNIVERSITI_PUTRA_MALAYSIA_WEBSITE","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-related-work-grid-card-view-pdf" href="https://www.academia.edu/36695788/UNIVERSITI_PUTRA_MALAYSIA_RELATIONSHIP_BETWEEN_PERCEIVED_USEFULNESS_EASE_OF_USE_AND_SATISFACTION_AMONG_INTERNATIONAL_STUDENTS_TOWARDS_THE_UNIVERSITI_PUTRA_MALAYSIA_WEBSITE"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 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