Visionworks | Cisco Meraki

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class="menu-section-main"> <div class=" menu-left-side-section"> <div class="menu-left-side white"> <h4>Experiences</h4> <p>From hybrid workforces to smarter workspaces, bring together technology and touchpoints to deliver exceptional experiences.</p> <a class="learn-more-btn" target="" href="https://meraki.cisco.com/experiences/all-experiences/"> LEARN MORE</a> </div> </div> <div class=" menu-right-side-section"> <div class="menu-right-side"> <div class="mega-menu__header d-sm-none d-flex px-2"> <div class="chevron-icon mr-1"></div> <a tabindex="61.1" href="#" class="hash-link">Experiences</a> <a href="#" class="hash-link close-icon ml-auto"></a> </div> <div class="wrapper "> <div class="mega-menu__menubar"> <div class="top container d-flex flex-sm-row flex-column"> <div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Workforce</p><div class="d-flex options "><a tabindex="61.1" class="HybridWorkforce item d-block clearfix " href="/experiences/hybrid-workforce/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/hybrid-workforce-1.png" alt="" /> </div> <div class="content"><p class="title">Hybrid Workforce</p><p class="headline">Enable teams with superior performance no matter the environment. </p></div></a><a tabindex="61.1" class="RemoteWorkforce item d-block clearfix " href="/experiences/remote-workforce/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/remote-workforce-1.png" alt="" /> </div> <div class="content"><p class="title">Remote Workforce</p><p class="headline">Enable your workforce with the tools for success.</p></div></a></div></div><div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Workspace</p><div class="d-flex options "><a tabindex="61.1" class="SafeEnvironments item d-block clearfix " href="/experiences/safe-environments/" target=""> <div class="icon mr-1"> <img 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class="Platform item d-block clearfix " href="/platform/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-platform.svg" alt="" /> </div> <div class="content"><p class="title">Platform</p><p class="headline">The cloud-first foundation for your entire network.</p></div></a><a tabindex="62.1" class="MerakiDashboard item d-block clearfix " href="/products/meraki-dashboard/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-dashboard.svg" alt="" /> </div> <div class="content"><p class="title">Meraki Dashboard</p><p class="headline">Monitor, manage, and optimize your network. </p></div></a><a tabindex="62.1" class="SASE item d-block clearfix " href="/what-is/sase/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-sase.svg" alt="" /> </div> <div class="content"><p class="title">SASE</p><p 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class="headline">Protect and securely connect what matters most, regardless of location.</p></div></a><a tabindex="61.1" class="SmartSpaces item d-block clearfix " href="/experiences/smart-spaces/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/smart-spaces-1.png" alt="" /> </div> <div class="content"><p class="title">Smart Spaces</p><p class="headline">From contact tracing to footpath optimization, create the office of the future. </p></div></a></div></div> </div> <div class="landing"> <a href="/platform/cloud-managed-network/"> Cloud-managed IT </a> </div> </div> </div> <div class="mega-menu section mobile-only mobile-menu Technologies "> <div class="section__header d-flex align-items-center" > <a tabindex="62" class="hash-link" href="#">Technologies</a> <div class="chevron-icon ml-sm-1 mr-0"></div> </div> <div class="container wrapper "> <div class="mobile-menu-open-cont"> <div class="menu-left-side white"> <div class="section__header d-flex align-items-center" > <a tabindex="62" class="hash-link" href="#"><h4>Technologies</h4></a> <div class="chevron-icon ml-sm-1 mr-0"></div> </div> <p>Deliver exceptional experiences to people, places, and things with best-in-class Meraki technologies.</p> <a class="learn-more-btn" target="" href="https://meraki.cisco.com/products/"> LEARN MORE</a> </div> </div> <div class="top d-flex flex-wrap"> <div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">PLATFORM</p><div class="d-flex options "><a tabindex="62.1" class="Platform item d-block clearfix " href="/platform/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-platform.svg" alt="" /> </div> <div class="content"><p class="title">Platform</p><p class="headline">The cloud-first foundation for your entire network.</p></div></a><a tabindex="62.1" class="MerakiDashboard item d-block clearfix " href="/products/meraki-dashboard/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-dashboard.svg" alt="" /> </div> <div class="content"><p class="title">Meraki Dashboard</p><p class="headline">Monitor, manage, and optimize your network. </p></div></a><a tabindex="62.1" class="SASE item d-block clearfix " href="/what-is/sase/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2022/06/icon-technologies-sase.svg" alt="" /> </div> <div class="content"><p class="title">SASE</p><p class="headline">Converge networking and security stacks.</p></div></a></div></div><div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Access Products</p><div class="d-flex options "><a tabindex="62.1" class="Wireless item d-block clearfix ety-hd " href="/products/wi-fi/" target=""> <div class="icon mr-1"> <img 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href="/products/smart-cameras/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/smart-cameras.png" alt="" /> </div> <div class="content"><p class="title">Smart Cameras</p></div></a><a tabindex="62.1" class="Sensors item d-block clearfix ety-hd " href="/products/sensors/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/sensors.png" alt="" /> </div> <div class="content"><p class="title">Sensors</p></div></a></div></div><div class="category d-flex flex-column "><p class="header pb-1 mt-1 mt-lg-0 mb-0">Secure SD-WAN Products</p><div class="d-flex options "><a tabindex="62.1" class="SecurityandSD-WAN item d-block clearfix ety-hd " href="/products/security-sd-wan/" target=""> <div class="icon mr-1"> <img src="https://meraki.cisco.com/wp-content/uploads/2021/12/security-lock.png" alt="" /> </div> <div class="content"><p class="title">Security and SD-WAN</p></div></a><a tabindex="62.1" 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class="row"> <div class="col-12"> <h1 class="h4 post-case_studies__hero-title mb-3 white" >Visionworks</h1> <h2 class="h3 post-case_studies__hero-highlight white"> Improving the customer and patient experience with seamless Wi-Fi connectivity </h2> </div> </div> </div> </div> <div class="anchor-navigation"> <div class="anchor-navigation__wrapper"> <div class="anchor-navigation__container container"> <div class="row desktop"> <div class="col-12"> <ul class="anchor-navigation__tabs"> <li class="anchor-navigation__tabs-tab "> <a href="#highlights" class="py-2" >Highlights</a> </li> <li class="anchor-navigation__tabs-tab"> <a href="#detailSection0" class="py-2">Key Stats</a> </li> <li class="anchor-navigation__tabs-tab"> <a href="#detailSection1" class="py-2">Overview</a> </li> <li class="anchor-navigation__tabs-tab"> <a href="#detailSection2" class="py-2">Challenge</a> </li> <li class="anchor-navigation__tabs-tab"> <a href="#detailSection3" class="py-2">Solution</a> </li> <li 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mb-1">Products</h5> <ul class="post-case_studies__taxonomy-list"> <li class="post-case_studies__taxonomy-list-item mb-1"> Meraki dashboard</li> <li class="post-case_studies__taxonomy-list-item mb-1"> <img loading="lazy" src="https://meraki.cisco.com/wp-content/uploads/2020/09/wireless-LAN-MR.png" alt="Wireless LAN Icon" /> MR - Meraki Wireless</li> <li class="post-case_studies__taxonomy-list-item mb-1"> <img loading="lazy" src="https://meraki.cisco.com/wp-content/uploads/2020/09/switching-MS.png" alt="Network Switching Icon" /> MS - Meraki Switching</li> <li class="post-case_studies__taxonomy-list-item mb-1"> <img loading="lazy" src="https://meraki.cisco.com/wp-content/uploads/2020/09/smart-cameras-MV.png" alt="Smart Camera Icon" /> MV - Meraki Cameras</li> </ul> </div> <div class="post-case_studies__taxonomy mb-2"> <h5 class="post-case_studies__taxonomy-heading mb-1">Solutions</h5> <ul class="post-case_studies__taxonomy-list"> <li class="post-case_studies__taxonomy-list-item mb-1">Networking</li> <li class="post-case_studies__taxonomy-list-item mb-1">Smart spaces</li> <li class="post-case_studies__taxonomy-list-item mb-1">Wireless</li> </ul> </div> <div class="post-case_studies__utility"> <div class="post-case_studies__utility-list row"> <div class="post-case_studies__utility-list--item mb-1 col-6 col-md-12"> <a data-name="filename" href="https://meraki.cisco.com/wp-content/uploads/2022/09/Visionworks-Case-Study-220913-english.pdf" target="_blank" class="download-icon"> Download </a> </div> </div> </div> </div> </div> </div> <div id="content" class="col-md-9 col-content">  <div class="row row-highlights"> <div class="col-12 post-case_studies__detail-section" id="highlights" > <h3> Highlights </h3> <ul> <li class="highlights-list"> Eliminated the need for on-site troubleshooting with remote management </li> <li class="highlights-list"> Improved in-store Wi-Fi experience for customers and retail associates </li> <li class="highlights-list"> Provided support for innovative use cases beyond physical security </li> </ul> </div> </div> <div class="row"> <div class="col-12 post-case_studies__detail-section" id="detailSection0" > <h3>Key Stats</h3> <ul> <li>740 retail and clinical locations in 40 states</li> </ul> </div> </div> <div class="row"> <div class="col-12 post-case_studies__detail-section" id="detailSection1" > <h3>Overview</h3> <blockquote><p><span style="font-weight: 400;">The Meraki MV is an impressive </span><span style="font-weight: 400;">camera that lets you see every </span><span style="font-weight: 400;">inch of the store. You can </span><span style="font-weight: 400;">almost zoom in and read the </span><span style="font-weight: 400;">labels on the glasses that are </span><span style="font-weight: 400;">25 feet away.</span></p></blockquote> <p><span style="font-weight: 400;">JASON WITTMER<br /> </span><em><span style="font-weight: 400;">Director, Infrastructure and IT Operations</span></em></p> <p><a href="https://www.visionworks.com/"><span style="font-weight: 400;">Visionworks</span></a><span style="font-weight: 400;"> is a leading provider of eye care </span><span style="font-weight: 400;">services in the U.S., sitting at the intersection </span><span style="font-weight: 400;">of healthcare and retail. The company is </span><span style="font-weight: 400;">passionate about flawless vision and wants </span><span style="font-weight: 400;">every person who visits its stores and affiliated </span><span style="font-weight: 400;">doctors to have an incredible experience in an </span><span style="font-weight: 400;">unexpectedly simple way.</span></p> <p><span style="font-weight: 400;">Visionworks brings healthcare expertise </span><span style="font-weight: 400;">backed with a network of optometrists and </span><span style="font-weight: 400;">technicians, as well as retail associates, ready </span><span style="font-weight: 400;">to fulfill vision prescription needs, including </span><span style="font-weight: 400;">glasses, sunglasses, and contact lenses.</span></p> </div> </div> <div class="row"> <div class="col-12 post-case_studies__detail-section" id="detailSection2" > <h3>Challenge</h3> <p><span style="font-weight: 400;">Visionworks is constantly on the lookout for innovative </span><span style="font-weight: 400;">technology solutions that will help streamline business </span><span style="font-weight: 400;">operations, reduce costs, and—most importantly—</span><span style="font-weight: 400;">enhance the customer experience.</span></p> <p><span style="font-weight: 400;">As the company dealt with lockdowns and other </span><span style="font-weight: 400;">restrictions during the pandemic, the Visionworks IT </span><span style="font-weight: 400;">team, led by Jason Wittmer, Director of Infrastructure </span><span style="font-weight: 400;">and IT operations, accelerated the implementation of </span><span style="font-weight: 400;">key technology initiatives that were instrumental in </span><span style="font-weight: 400;">enabling the business to move forward with minimal </span><span style="font-weight: 400;">disruption.</span></p> <p><span style="font-weight: 400;">As retail and clinical locations began to reopen, </span><span style="font-weight: 400;">empowering them with networking capabilities that </span><span style="font-weight: 400;">exceed the expectations of customers, patients, and </span><span style="font-weight: 400;">retail associates was a top priority. With a customer </span><span style="font-weight: 400;">base that has grown accustomed to Wi-Fi connectivity </span><span style="font-weight: 400;">in retail spaces, and the rollout of a new cloud-based </span><span style="font-weight: 400;">point-of-sale system, the IT team needed to ensure </span><span style="font-weight: 400;">that all of its locations were equipped with a secure, </span><span style="font-weight: 400;">high-performance Wi-Fi networking solution.</span></p> <p><span style="font-weight: 400;">Along with enhancing Wi-Fi capabilities, the company </span><span style="font-weight: 400;">wanted to modernize its existing networking and </span><span style="font-weight: 400;">security infrastructure to improve performance, </span><span style="font-weight: 400;">simplify IT operations, and continue to realize </span><span style="font-weight: 400;">operational efficiencies.</span></p> </div> </div> <div class="row"> <div class="col-12 post-case_studies__detail-section" id="detailSection3" > <h3>Solution</h3> <p><span style="font-weight: 400;">In early 2020, Visionworks began deploying cloud-managed </span><span style="font-weight: 400;">access points in all of its retail outlets. The </span><a href="https://meraki.cisco.com/products/wi-fi/"><span style="font-weight: 400;">Cisco Meraki MR access</span></a><span style="font-weight: 400;"> points give retail associates </span><span style="font-weight: 400;">the flexibility to use their new tablet-based point-of-</span><span style="font-weight: 400;">sale system to receive payment from customers </span><span style="font-weight: 400;">wherever they are in the store. And with their guest </span><span style="font-weight: 400;">Wi-Fi capabilities, access points make it simple for </span><span style="font-weight: 400;">Visionworks’ customers and patients to securely </span><span style="font-weight: 400;">connect their mobile devices to the internet while </span><span style="font-weight: 400;">they’re in the store.</span></p> <p><span style="font-weight: 400;">Visionworks is also deploying cloud-managed </span><a href="https://meraki.cisco.com/products/switches/"><span style="font-weight: 400;">Meraki </span></a><a href="https://meraki.cisco.com/products/switches/"><span style="font-weight: 400;">switches</span></a><span style="font-weight: 400;"> to its retail locations as part of its network </span><span style="font-weight: 400;">infrastructure modernization initiative, and is installing </span><span style="font-weight: 400;">Meraki smart cameras for improved physical security </span><span style="font-weight: 400;">and theft prevention. </span><span style="font-weight: 400;">While many of the company’s locations were already </span><span style="font-weight: 400;">equipped with security cameras, these devices used </span><span style="font-weight: 400;">outdated technology, provided poor resolution, and </span><span style="font-weight: 400;">required an on-site technician for configuration </span><span style="font-weight: 400;">and maintenance. The </span><a href="https://meraki.cisco.com/products/smart-cameras/"><span style="font-weight: 400;">Meraki MV cameras</span></a><span style="font-weight: 400;"> provide </span><span style="font-weight: 400;">unmatched in-store visibility and their remote </span><span style="font-weight: 400;">management capabilities give the IT team </span><span style="font-weight: 400;">superior control.</span></p> </div> </div> <div class="row"> <div class="col-12 post-case_studies__detail-section" id="detailSection4" > <h3>Results</h3> <p><span style="font-weight: 400;">The deployment of Meraki products in retail locations has </span><span style="font-weight: 400;">dramatically streamlined day-to-day maintenance and </span><span style="font-weight: 400;">operations for Jason and his team. </span><span style="font-weight: 400;">With the Meraki dashboard, the IT team now has 24/7 </span><span style="font-weight: 400;">visibility into the status of switches, access points, and </span><span style="font-weight: 400;">smart cameras across all of the company’s sites. This has </span><span style="font-weight: 400;">proven to be an enormous advantage by substantially </span><span style="font-weight: 400;">reducing costs and effort and freeing up the IT team to </span><span style="font-weight: 400;">pursue other important initiatives.</span></p> <p><span style="font-weight: 400;">Troubleshooting, in particular, is an area where Visionworks </span><span style="font-weight: 400;">has seen significant operational improvements. Instead </span><span style="font-weight: 400;">of sending a technician to a retail site to diagnose and </span><span style="font-weight: 400;">correct a technical issue, his team can now perform a </span><span style="font-weight: 400;">remote packet capture on Meraki switches, allowing them </span><span style="font-weight: 400;">to quickly pinpoint and resolve issues to limit the impact </span><span style="font-weight: 400;">on business operations.</span><span style="font-weight: 400;"><br /> </span><span style="font-weight: 400;"><br /> </span><span style="font-weight: 400;">With the addition of Meraki access points, associates and </span><span style="font-weight: 400;">customers now enjoy a superior in-store Wi-Fi experience, </span><span style="font-weight: 400;">and the Meraki smart cameras are providing enhanced </span><span style="font-weight: 400;">security. Not only that, with their immersive 360-degree </span><span style="font-weight: 400;">view, the cameras have paved the way for the company to </span><span style="font-weight: 400;">explore a variety of additional beneficial use cases for the </span><span style="font-weight: 400;">technology. For example, the Visionworks marketing team </span><span style="font-weight: 400;">is using the cameras to quickly and remotely examine </span><span style="font-weight: 400;">in-store signage and collateral and evaluate the need to </span><span style="font-weight: 400;">refresh messaging to support new campaigns.</span><span style="font-weight: 400;"><br /> </span><span style="font-weight: 400;"><br /> </span><span style="font-weight: 400;">Looking ahead, Visionworks sees the Meraki solution, with </span><span style="font-weight: 400;">its flexibility, ease of use, and scalability, as a strong fit for </span><span style="font-weight: 400;">its technology vision of quickly addressing new business </span><span style="font-weight: 400;">requirements without the need to re-architect the network. </span><span style="font-weight: 400;">With Meraki, Visionworks can continue to provide its customers </span><span style="font-weight: 400;">and associates with a user experience that is second to 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