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Legal - Sales and Support - Apple
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id="globalnav-menubutton-link-search" href="/ca/search" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"/> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 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data-analytics-title="open - bag" class="globalnav-bag-badge"><span class="globalnav-bag-badge-separator"></span><span class="globalnav-bag-badge-number">0</span><span class="globalnav-bag-badge-unit">+</span></span></div><div id="globalnav-submenu-bag" aria-labelledby="globalnav-menubutton-link-bag" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"></div></div></div></li></ul><div class="globalnav-menutrigger"><button id="globalnav-menutrigger-button" aria-controls="globalnav-list" aria-label="Menu" data-topnav-menu-label-open="Menu" data-topnav-menu-label-close="Close" data-topnav-flyout-trigger-compact="menu" class="globalnav-menutrigger-button"><svg width="18" height="18" viewBox="0 0 18 18"><polyline id="globalnav-menutrigger-bread-bottom" fill="none" stroke="currentColor" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round" points="2 12, 16 12" 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small-12 keyline keyline-top-all"></div> </div> </section> <section class="section section-double"> <div class="section-content"> <div class="row top-padding bottom-padding"> <div class="column large-5 large-offset-1 small-offset-0 small-12"> <h2 class="typography-eyebrow">AppleCare+</h2> <p>AppleCare+ provides additional hardware service and technical support from Apple, including coverage for unlimited incidents of accidental damage per device covered.</p> <p><a href="/ca/legal/sales-support/applecare/applecareplus/" class="more">Explore the AppleCare+ Terms and Conditions</a></p> <h2 class="typography-eyebrow">AppleCare Plans</h2> <p>Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products.</p> <ul class="list"> <li><a href="/ca/legal/sales-support/applecare/appmacnaen.html">AppleCare Protection Plan for Macs, Displays, iPods, Apple TV</a></li> <li><a href="/ca/legal/sales-support/applecare/appforiphonenaen.html">AppleCare Protection Plan for iPhone</a></li> <li><a href="/ca/legal/sales-support/applecare/appforipadnaen.html">AppleCare Protection Plan for iPad</a></li> <li><a href="/ca/legal/sales-support/applecare/applecareforenterpriseen.html">AppleCare for Enterprise</a></li> <li><a href="/ca/legal/sales-support/applecare/education/">AppleCare+ for Schools</a></li> <li><a href="/legal/sales-support/applecare/docs/AppleCare_ara_NA_en_v3.0.pdf">AppleCare Repair Agreement</a></li> <li><a href="/legal/sales-support/applecare/docs/AppleCare_apa_NA_en_v3.0.pdf">AppleCare Parts Agreement</a></li> <li><a href="/ca/legal/sales-support/applecare/docs/techsupporten.html">AppleCare Technical Support Services Terms and Conditions</a></li> <li><a href="/legal/sales-support/applecare/docs/030509_NA_APP1-1_Learning_English_v21.pdf">AppleCare Protection Plan for 1:1 Learning Solutions</a></li> <li><a href="/legal/sales-support/applecare/docs/AppleCare_Service_Plan.pdf">AppleCare Service Plan</a></li> </ul> <h2 class="typography-eyebrow">Repairs</h2> <p>Information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.</p> <p><a href="/ca/legal/sales-support/terms/repair/" class="more">Explore Repair Terms and Conditions</a></p> <h2 class="typography-eyebrow">Express Replacement Service</h2> <p>View the terms of our Express Replacement Service.</p> <ul class="list"> <li><a href="/ca/legal/sales-support/terms/ersiw-en/">Warranty or AppleCare Plan</a></li> <li><a href="/ca/legal/sales-support/terms/ersoow-en/">Out of Warranty</a></li> </ul> <h2 class="typography-eyebrow">Remote Access Technical Assistance Terms and Conditions</h2> <p>Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.</p> <p><a href="/ca/legal/sales-support/applecare/docs/techsupporten.html" class="more">Read the Technical Support terms</a></p> </div> <div class="column large-5 small-12 "> <h2 class="typography-eyebrow">Remote Support Terms and Conditions (Bomgar Software)</h2> <p>For details on the use of Bomgar™Software and the provision of remote support by Apple, review the terms and conditions (not applicable in Europe, the Middle East, Africa, or India).</p> <p><a href="http://images.apple.com/legal/sales-support/applecare/docs/remotesupport_terms.pdf">See the Bomgar terms</a></p> <h2 class="typography-eyebrow">Sales Policies</h2> <p>Read the sales, purchase, return, and refund policies for various Apple sales channels.</p> <ul class="list"> <li><a href="https://www.apple.com/ca/shop/open/salespolicies">Apple Online Store</a></li> <li><a href="https://ecommerce.apple.com/content/b2b/static/en/CA/EDU-K12/acceptance.html">Apple Online Store for K-12 Schools</a></li> <li><a href="https://ecommerce.apple.com/content/b2b/static/en/CA/EDU-HIED/acceptance.html">Apple Online Store for Higher Education</a></li> <li><a href="https://www.apple.com/ca/shop/open/salespolicies/edu">Apple Online Store for Education Individuals</a></li> <li><a href="/ca/legal/sales-support/sales-policies/retail_ca.html">Apple Retail Store</a></li> <li><a href="/ca/legal/sales-support/sales-policies/reseller.html">Apple Authorized Reseller</a></li> <li><a href="/ca/legal/more-resources/gtc.html">Global Trade Compliance</a></li> </ul> <h2 class="typography-eyebrow">Apple Gift Cards and Codes</h2> <p>Terms and conditions for the purchase and use of Apple Gift Card and App Store & iTunes gift cards and codes.</p> <p><a href="/ca/legal/internet-services/itunes/giftcards/ca/terms.html" class="more">Review Apple Gift Card terms </a></p> <h2 class="typography-eyebrow">Training Service Terms and Conditions</h2> <p>Specifics about the training and services provided by Apple at customers’ requests.</p> <p><a href="/ca/legal/sales-support/terms/training/trainingservice.html" class="more">Learn about Training Service</a></p> <h2 class="typography-eyebrow">Certification Agreements and Policies</h2> <p>Participation in Apple Training and Certification programs is dependent on adherence to the program terms and conditions that are, or were, in effect at the time of the relevant certification exam or training.</p> <p><a href="/ca/legal/sales-support/certification/certprogagreement.html" class="more">Explore Training and Certification</a></p> <h2 class="typography-eyebrow">Apple Reuse & Recycle Program</h2> <p>Terms and Conditions for recycling a device under the Apple Reuse & Recycling program.</p> <p><a href="/ca/legal/sales-support/recycle/reuse_caen.html" class="more">Learn more about Apple Reuse & Recycle Program</a></p> <h2 class="typography-eyebrow">Support Communities Terms of Use</h2> <p>Guidelines for participating in the Apple Discussion Forums.</p> <p><a href="https://discussions.apple.com/terms" class="more">Learn about Support Communities</a></p> </div> </div> </div> </section> </div> </div> </main> <footer id="ac-globalfooter" class="no-js " lang="en-CA" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="https://www.apple.com/ca/" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span 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