engageX-CPaaS

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<ul> <li class="nav-item-heading mega-dropdown-mob-new"> Capabilities <div class="clickable-icon"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" class="nav-link-arrow" x="0px" y="0px" width="12px" height="12px" viewBox="26 26 12 12" enable-background="new 26 26 12 12" xml:space="preserve"> <g> <path fill="#554D56" d="M28.85,36.725c-0.3,0.301-0.3,0.766,0,1.051c0.286,0.3,0.75,0.3,1.05,0l5.25-5.25 c0.3-0.301,0.3-0.765,0-1.051l-5.25-5.25c-0.3-0.3-0.765-0.3-1.05,0c-0.3,0.286-0.3,0.75,0,1.05L33.575,32L28.85,36.725z"></path> </g> </svg> </div> </li> <li class="mega-dropdown-mob-menu-new"> <a class="nav-link back-btn-click" href="#"> <div class="clickable-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="8" height="15" viewBox="0 0 8 15" fill="none"> <path d="M7.5 0.5L0.5 7.5L7.5 14.5" stroke="#151515" stroke-linecap="round" stroke-linejoin="round"/> </svg> </div> Back </a> <ul class="menu-title"> <li class="nav-item-heading"> <a 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src="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/digital-infrastructure/engagex-cpaas/engagex-cpaas-banner-desktop-1920.png" class="cover lazyloaded " alt="41020778_e&e_EngageX_HeroBanner_1920x420_1"/> </picture> </div>  <div class="content-cover bg-maroon">  <div class="container"> <div class="row "> <div class="hero-details">  <div class="c-left col-xs-12 col-md-10 col-md-offset-1 col-lg-6 col-lg-offset-0"> <h1 class="hero-heading-big"> engageX CPaaS </h1> <div class="hero-description"><p>Communication to the power of X</p> </div> </div>  </div> </div> </div>  </div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-7a760ff2ce" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="introtext imageetisalatviewport image aem-GridColumn aem-GridColumn--default--12"> <section class="intro-text-with-logo-2-0 "> <div class="container"> <div class="intro-text-with-logo-wrapper"> <div class="intro-head-wrapper"> <div class="ed-headings-2-0"> <h3>Overview</h3> </div> </div> <div class="intro-content-wrapper"> <div class="ed-paragraph-2-0"> <div class="p3"> <p><b>Build an Intelligent and Dynamic Customer Engagement Journey</b></p> <p>Real-time isn’t just for operations, it’s now a must for all customer communication.</p> <p>Your customers expect seamless & prompt interaction with your brand each time & every time. Leaving a lasting & pleasant customer impression is one of the primary goals of businesses.</p> <p>From marketing to customer service to operations, consolidate every interaction in one secure, unified digital platform. Get the versatility of communicating through multiple channels such as voice, video, & messages with engageX CPaaS.</p> </div> </div> </div> <div class="img-wrapper"> <div class="cover"> <picture> <source srcset="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/enagex badge.svg" media="(max-width: 414px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/enagex badge.svg" media="(max-width: 768px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/enagex badge.svg" media="(max-width: 992px)"/> <img loading="lazy" src="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/enagex%20badge.svg" class="cover lazyloaded inline-svg__icon" alt="41020778_EngageXLogo_1"/> </picture> </div> </div> </div> </div> </section> </div> <div class="spacer aem-GridColumn aem-GridColumn--default--12"> <div class="container-fluid"> <div class="row"> <div class="col-xs-12"> <div class="spacer spacer-64 white"></div> </div> </div> </div> </div> <div class="digitalherobanner teaser aem-GridColumn aem-GridColumn--default--12"> <div data-digital-component="HERO_INNER_BANNER_DIGITAL" class="hero-inner-banner-2-0"> <div class="hero-wrapper bg-light">  <div class="cover"> <div></div> <picture> <source srcset="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/digital-infrastructure/engagex-cpaas/idc-mobile-banner.svg" media="(max-width: 414px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/digital-infrastructure/engagex-cpaas/Frame 2797.svg" media="(max-width: 768px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/digital-infrastructure/engagex-cpaas/Frame 2797.svg" media="(max-width: 1024px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/digital-infrastructure/engagex-cpaas/Frame 2797.svg" media="(max-width: 1336px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/digital-infrastructure/engagex-cpaas/Frame 2797.svg" media="(max-width: 1440px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/digital-infrastructure/engagex-cpaas/Frame 2797.svg" media="(max-width: 1920px)"/> <img src="/content/dam/eandenterprise/en/system/assets/revamp-images/solutions/digital-infrastructure/engagex-cpaas/Frame%202797.svg" class="cover lazyloaded inline-svg__icon" alt="41020778_e&e_EngageX_HeroBanner_1920x420_1"/> </picture> </div>  <div class="content-cover bg-beige">  <div class="container"> <div class="row "> <div class="hero-details">  <div class="c-left col-xs-12 col-md-10 col-md-offset-1 col-lg-6 col-lg-offset-0"> <div class="hero-description"><p>e& enterprise recognised as a Major Player in the IDC Worldwide Communications Platform as a Service 2023 Vendor Assessment, for its engageX platform</p> </div> <a target="_blank" href="https://www.eandenterprise.com/content/dam/eandenterprise/en/system/assets/docs/IDC%20CPaaS%20eandenterprise.pdf" class="btn btn-green ripple-effect">Download Report</a> </div>  </div> </div> </div>  </div> </div> </div> </div> <div class="spacer aem-GridColumn aem-GridColumn--default--12"> <div class="container-fluid"> <div class="row"> <div class="col-xs-12"> <div class="spacer spacer-64 white"></div> </div> </div> </div> </div> <div class="spacer aem-GridColumn aem-GridColumn--default--12"> <div class="container-fluid"> <div class="row"> <div class="col-xs-12"> <div class="spacer spacer-52 white"></div> </div> </div> </div> </div> <div class="alternating-cards-revamp aem-GridColumn aem-GridColumn--default--12"> <div class="alternating-cards" data-digital-component="ALTERNATING_CARD_REVAMP"> <div class="container"> <div class="row"> <div class="col-lg-6 col-md-12"> <div class="ed-headings-2-0"> <h3>Changing the future of communication</h3> </div> </div> </div> <div class="alternating-cards-tiles"> <div class="alternating-cards-box"> <div class="image-container"> <div class="cover"> <picture> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OmnichannelAdvantage_382x284_Mobile.jpg" media="(max-width: 767px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OmnichannelAdvantage_732x248_Tablet.jpg" media="(max-width: 1024px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OmnichannelAdvantage_282x348_Desktop.jpg" media="(max-width: 1920px)"/> <img src="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OmnichannelAdvantage_382x284_Mobile.jpg" class="cover lazyloaded" alt="images"/> </picture> </div> </div> <div class="content-container"> <div class="ed-headings-2-0"> <h4>Omni channel advantage</h4> </div> <div class="ed-paragraph-2-0"> <div class="p4"> <p>Achieve next level customer engagement across the widest selection of local and global channels, including: SMS, MMS, WhatsApp, voice, video, email and the most popular chat apps.</p> </div> </div> </div> </div> <div class="alternating-cards-box"> <div class="image-container"> <div class="cover"> <picture> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/MarketingCampaignMng_382x284_Mobile.jpg" media="(max-width: 767px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/MarketingCampaignMng_732x248_Tablet.jpg" media="(max-width: 1024px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/MarketingCampaignMng_282x348_Desktop.jpg" media="(max-width: 1920px)"/> <img src="/content/dam/eandenterprise/en/system/assets/images/engagex-images/MarketingCampaignMng_382x284_Mobile.jpg" class="cover lazyloaded" alt="images"/> </picture> </div> </div> <div class="content-container"> <div class="ed-headings-2-0"> <h4>Marketing campaign management</h4> </div> <div class="ed-paragraph-2-0"> <div class="p4"> <p>Create marketing campaigns to promote your services across multiple channels including SMS and Email and evaluate campaigns’ performance through feature-rich dashboards and analytics.</p> </div> </div> </div> </div> <div class="alternating-cards-box"> <div class="image-container"> <div class="cover"> <picture> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OperationalCost_382x284_Mobile.jpg" media="(max-width: 767px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OperationalCost_732x248_Tablet.jpg" media="(max-width: 1024px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OperationalCost_282x348_Desktop.jpg" media="(max-width: 1920px)"/> <img src="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OperationalCost_382x284_Mobile.jpg" class="cover lazyloaded" alt="images"/> </picture> </div> </div> <div class="content-container"> <div class="ed-headings-2-0"> <h4>Reduced operational cost</h4> </div> <div class="ed-paragraph-2-0"> <div class="p4"> <p>Reduce call centre costs and improve agent utilisation by deploying AI-enabled chatbots across multiple channels to manage customer queries.</p> </div> </div> </div> </div> <div class="alternating-cards-box"> <div class="image-container"> <div class="cover"> <picture> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/LeadGeneration_382x284_Mobile.jpg" media="(max-width: 767px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/LeadGeneration_732x248_Tablet.jpg" media="(max-width: 1024px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/LeadGeneration_282x348_Desktop.jpg" media="(max-width: 1920px)"/> <img src="/content/dam/eandenterprise/en/system/assets/images/engagex-images/LeadGeneration_382x284_Mobile.jpg" class="cover lazyloaded" alt="images"/> </picture> </div> </div> <div class="content-container"> <div class="ed-headings-2-0"> <h4> Increase lead generation</h4> </div> <div class="ed-paragraph-2-0"> <div class="p4"> <p>Transform social media interactions into solid leads through social listening and intent analysis and engage with customers proactively.</p> </div> </div> </div> </div> </div> </div> </div> <div class="spacer spacer-36"></div></div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-8b3eacdb95" class="cmp-container"> </div> </div> <div class="tabs panelcontainer aem-GridColumn aem-GridColumn--default--12"> <div class="bullet-list-2-0 bg-beige-light" data-digital-component="BULLET_LIST_IMAGE"> <div class="container"> <div class="row"> <div class="col-sm-7 img-blk-wrap"> <div class="img-blk img-active animate" data-active-id="bulletlist-tabs-7e9fbf80f2-item-ccc8b344d9"> <div class="img-cover"> <div class="cover"> <picture> <source 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<source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OurOffering_690x692.jpg" media="(max-width: 992px)"/> <img loading="lazy" src="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OurOffering_690x692.jpg" class="cover lazyloaded " alt/> </picture> </div> </div> </div> <div class="img-blk " data-active-id="bulletlist-tabs-7e9fbf80f2-item-ca2a4341e2"> <div class="img-cover"> <div class="cover"> <picture> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OurOffering_690x692.jpg" media="(max-width: 414px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OurOffering_690x692.jpg" media="(max-width: 768px)"/> <source srcset="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OurOffering_690x692.jpg" media="(max-width: 992px)"/> <img loading="lazy" src="/content/dam/eandenterprise/en/system/assets/images/engagex-images/OurOffering_690x692.jpg" class="cover 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class="p3"> <p>Discover our Communications-Platform-as-a-Service (CPaaS) ecosystem.</p> <p>engageX elevates customers' user experiences by identifying the channel they use and then assesses, consults, co-creates and implements a seamless omni-channel end-user journey that is specific to each customer type.</p> </div> </div> </div> <div class="panel-group" id="accordion" role="tablist" aria-multiselectable="true"> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#bulletlist-tabs-7e9fbf80f2-item-ccc8b344d9"> <div class="d-flex align-items-start"> <div class="data-warraper"> <div class="ed-subheadings-2-0"> <h5>API products</h5> </div> </div> </div> <span class="icon-plus"> <svg width="16px" height="10px" viewBox="0 0 16 10" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <title>0E3E383C-A92F-4554-90C3-DFD574607812</title> <g id="Components" 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id="bulletlist-tabs-7e9fbf80f2-item-ccc8b344d9" class="panel-collapse collapse in"> <div class="panel-body"> <div class="ed-paragraph-2-0"> <div class="p3"> <p>Explore programmable communication APIs to integrate omni channel engagement with your own platforms.</p> </div> <div class="ed-learnmore-wrapper"> <a href="/en/capabilities/customer-experience/engagex-cpaas-api.html" target="_self" class="learn-more-btn"> Learn more</a> </div> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#bulletlist-tabs-7e9fbf80f2-item-1cc76d031d" class="collapsed"> <div class="d-flex align-items-start"> <div class="data-warraper"> <div class="ed-subheadings-2-0"> <h5>Platforms</h5> </div> </div> </div> <span class="icon-plus"> <svg width="16px" height="10px" viewBox="0 0 16 10" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> 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</g> </g> </g> </g> </svg> </span> </a> </h4> </div> <div id="bulletlist-tabs-7e9fbf80f2-item-1cc76d031d" class="panel-collapse collapse "> <div class="panel-body"> <div class="ed-paragraph-2-0"> <div class="p3"> <p>Use engageX platforms to build innovative conversational customer engagement ecosystem for your brand.</p> </div> <div class="ed-learnmore-wrapper"> <a href="/en/capabilities/customer-experience/engagex-cpaas-platform.html" target="_self" class="learn-more-btn"> Learn more</a> </div> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#bulletlist-tabs-7e9fbf80f2-item-ca2a4341e2" class="collapsed"> <div class="d-flex align-items-start"> <div class="data-warraper"> <div class="ed-subheadings-2-0"> <h5>Use cases</h5> </div> </div> </div> <span class="icon-plus"> <svg width="16px" height="10px" viewBox="0 0 16 10" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <title>0E3E383C-A92F-4554-90C3-DFD574607812</title> <g id="Components" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <g id="Bullet-list-Module" transform="translate(-1170.000000, -2103.000000)" fill="#000000" fill-rule="nonzero" stroke="#000000"> <g id="Group-3-Copy-2" transform="translate(731.000000, 2079.086696)"> <g id="icon_etisalatTV" transform="translate(423.000000, 4.913304)"> <path d="M27.6167521,23.4759524 L21.8088161,17.1822832 C21.5539677,16.9067269 21.1410726,16.9067269 20.8855807,17.1822832 C20.6307324,17.4578394 20.6307324,17.9054148 20.8855807,18.180971 L26.2328376,23.9752672 L20.8862243,29.7695634 C20.6313759,30.0451196 20.6313759,30.492695 20.8862243,30.7689488 C21.1410726,31.0445051 21.5546113,31.0445051 21.8094596,30.7689488 L27.6173957,24.4752797 C27.8683827,24.202572 27.8683827,23.7479624 27.6167521,23.4759524 Z" id="Chevron_Right_1_-Copy" transform="translate(24.250000, 23.975616) rotate(-90.000000) translate(-24.250000, -23.975616) "></path> </g> </g> </g> </g> </svg> </span> </a> </h4> </div> <div id="bulletlist-tabs-7e9fbf80f2-item-ca2a4341e2" class="panel-collapse collapse "> <div class="panel-body"> <div class="ed-paragraph-2-0"> <div class="p3"> <p>Solving numerous marketing use cases for elevated user experience and increased business efficiency.</p> </div> <div class="ed-learnmore-wrapper"> <a href="/en/capabilities/customer-experience/engagex-cpaas-usecases.html" target="_self" class="learn-more-btn"> Learn more</a> </div> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#bulletlist-tabs-7e9fbf80f2-item-25b21623bc" class="collapsed"> <div class="d-flex align-items-start"> <div class="data-warraper"> <div class="ed-subheadings-2-0"> <h5>Industry solutions</h5> </div> </div> </div> <span 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27.8683827,23.7479624 27.6167521,23.4759524 Z" id="Chevron_Right_1_-Copy" transform="translate(24.250000, 23.975616) rotate(-90.000000) translate(-24.250000, -23.975616) "></path> </g> </g> </g> </g> </svg> </span> </a> </h4> </div> <div id="bulletlist-tabs-7e9fbf80f2-item-25b21623bc" class="panel-collapse collapse "> <div class="panel-body"> <div class="ed-paragraph-2-0"> <div class="p3"> <p>Future ready customer engagement solutions tailor made for every industry.</p> </div> <div class="ed-learnmore-wrapper"> <a href="/en/capabilities/customer-experience/engagex-cpaas-industries.html" target="_self" class="learn-more-btn"> Learn more</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="spacer aem-GridColumn aem-GridColumn--default--12"> <div class="container-fluid"> <div class="row"> <div class="col-xs-12"> <div class="spacer spacer-64 white"></div> </div> </div> </div> </div> <div class="mediawithcopyandcta aem-GridColumn 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