2021 Gartner Magic Quadrant for CRM Customer Engagement Center

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true, 'currentSlug': 'currentPage', 'targetSlug': 'slug', 'product': 'product'}])) }); } } } } }); } } FW.$('.native-link').on('click', function(e){ e.preventDefault(); FW.$('#geo-modal').modal('hide'); window.location.href = FW.$(this).attr('href'); }) }); }, error: (jqXHR, textStatus, err) => { // alert(1) } }); }); </script> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center image-wrap "> <div class="banner-cover" style="background-image: url(https://web.archive.org/web/20211127085711im_/https://website-assets-fw.freshworks.com/attachments/ckq87vxie013ebig04sk8mm8x-ckpp2foyu00alg3g1ilsmljso-lp-banner-full.full.png);"></div> <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h1> </h1> <h1><strong>Magic Quadrant Gartner 2021 pour le CRM Customer Engagement Center</strong></h1> <h6> </h6> <h3><strong>Freshworks est à nouveau Visionnaire !</strong></h3> </div> </section> <section id="50776693079246" class="section-bucket l-section " data-scroll-target=""> <div class="l-page container"> <div class="row"> <div class="col-md-6"> <p>Le Magic Quadrant Gartner 2021 sur le CRM Customer Service Center a reconnu Freshworks comme "Visionnaire" pour sa plateforme de service client omnicanale basée sur le cloud, Freshdesk. C'est la sixième année consécutive que nous figurons dans le quadrant et la deuxième fois que nous sommes reconnus comme LE SEUL "Visionnaire".</p> <p>Nous pensons que cette reconnaissance souligne notre réussite dans notre mission qui est d’aider les clients à mettre en place un service client digital-first en réponse à l'évolution du comportement et des attentes des consommateurs induite par la pandémie. Nous pensons également que notre approche intuitive du développement de produits, axée sur l'utilisateur d'abord, notre puissant moteur d'IA native et notre capacité à enrichir le support omnicanal avec un contexte client riche nous ont aidés à étendre notre présence parmi les grandes et les moyennes entreprises. </p> <p>Nous avons le plaisir de partager avec vous une copie gratuite du rapport complet où vous trouverez le point de vue de Gartner sur l'écosystème CEC actuel et les points clés à considérer pour les entreprises qui cherchent à mettre en œuvre les technologies CRM et CEC.</p> <p> </p> <p><em>Gartner n'apporte son soutien à aucun des fournisseurs, produits ou services présentés dans ses études et n'incite pas les utilisateurs de technologies à choisir exclusivement les fournisseurs ayant reçu les meilleures notations ou d'autres distinctions. Ces publications fournissent des avis du service d'étude de Gartner et ceux-ci ne doivent pas être interprétés comme des déclarations de faits. Gartner décline toute responsabilité, expresse ou tacite, relative à cette étude y compris concernant la qualité marchande ou la conformité à des fins spécifiques.</em></p> <p><em>GARTNER est une marque déposée et une marque de service de Gartner, Inc. et / ou de ses filiales aux États-Unis et dans le monde, et est utilisée ici avec permission. Tous les droits sont réservés.</em></p> <p><em>Ce graphique a été publié par Gartner, Inc. dans le cadre d'un document de recherche plus vaste et doit être évalué dans le contexte du document complet. Le document de Gartner est disponible sur demande auprès de Freshworks. </em></p> <p><em>Gartner, Magic Quadrant for the CRM Customer Engagement Center, Nadine LeBlanc, Jim Davies, Varun Agarwal 15 Juin 2021 </em></p> </div> <div class="col-md-6 align-center"> <div class="form-wrapper animate-form-wrapper "> <div class="align-center" data-form-heading> <h4><strong>Get exclusive access to the report</strong></h4> </div> <form class="generic-form form-field-container" data-target="" data-tracking="freshmarketer" data-functionality="feedback" data-gatarget=""> <input type="hidden" class="custom-inputs type-freshmarketer" name="Marketing Campaign" data-custom-value="SM_Content_Global_GartnerReport_FWorks_09June2021" data-custom-type="static"/> <input type="hidden" class="custom-inputs type-freshmarketer" name="Product" data-custom-value="Freshdesk" data-custom-type="static"/> <input type="hidden" class="custom-inputs type-freshmarketer" name="Campaign date" data-custom-value="2021-06-09" 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