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class="breadcrumbs"><li><a href="/">Home</a></li><li>Billing</li></ul><h1>Billing</h1><div class="hero-content"><div><p>We understand the complexities of cancer care costs. That’s why we provide transparency throughout the billing process. </p></div></div></div><a href="#hero-end"><span class="arrow-down"></span></a></div></div></section><section id="" class="horizontal "><div class="container layout"><div class="tabs"><div class="nav"><div data-id="0" class="active first"><span>For clinicians</span><div class="border-top"></div><div class="border-bottom"></div></div><div data-id="1" class=" "><span>For patients</span><div class="border-top"></div><div class="border-bottom"></div></div><div data-id="2" class=" "><span>Financial assistance</span><div class="border-top"></div><div class="border-bottom"></div></div></div><div class="content"><div data-id="0" tab-id="for-clinicians" class="tab no_background"><div class="tab-title ">For clinicians</div><section id="" class=" "><div class="container layout one-col"><div class="content"><div class="basic narrow" id=""><h2>What to expect </h2><div><p>NeoGenomics is a participating provider with Medicare and Medicaid, in addition to many private insurance providers and managed care organizations.</p><p>NeoGenomics clients receive an itemized invoice that includes the date, patient’s name, accession number, test(s) performed, and test fees for each specimen completed during a given month. Please note that these invoices are payable upon receipt. If you have any questions pertaining to your account, please contact our Billing team immediately so that we may resolve them in a timely manner.</p><p>For providers who choose third-party billing, NeoGenomics will bill the patient’s insurance provider in accordance with their healthcare plan. We will work closely with your office to obtain the necessary medical documentation, including ICD-10 codes, and handle all appeals to minimize the impact for your patient.</p></div></div><div class="basic narrow" id=""><h2>Billing resources for clients</h2><div><p><a class="btn blue" href="https://www.cms.gov/medicare/payment/fee-schedules/clinical-laboratory-fee-schedule-clfs/date-service-policy" target="_blank">Honoring the 14-day rule</a></p><p><a class="btn blue download" href="https://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2024-12/GoodFaithEstimate_010925_Final.pdf" target="_blank">Good faith estimate</a></p><p><a class="btn blue download" href="https://www.cms.gov/medicare-coverage-database/view/article.aspx?articleId=57892&ver=29" target="_blank">Billing and Coding details for Myeloid Disorders</a></p></div></div><div class="basic narrow" id=""><div><h4>Prior authorization support for molecular & genetic testing</h4><p>Molecular and genetic testing is an evolving field in oncology diagnostics, and many insurance providers have established a policy of prior authorization before testing can be performed to ensure appropriate use. NeoGenomics contracts with many national and regional healthcare insurance plans to help offer affordable testing to our patients and clients; however, each insurance plan may have a different process for obtaining prior authorization for testing.</p><p>For more specific information, NeoGenomics recommends calling the patient’s insurance plan for their current policy. For any questions or prior authorization support, please email <br><a href="mailto:priorauthorizations@neogenomics.com" target="_blank">priorauthorizations@neogenomics.com</a>.</p></div></div></div></div></section><section id="" class=" no-paddings"><div class="container layout one-col"><div class="content"><div class="basic center narrow" id=""><h2>Pay your bill</h2><div><p><strong>NeoGenomics offers convenient options to pay your bill</strong></p></div></div></div></div></section><section id="" class=" "><div class="container layout three-col"><div class="content first"><div class="cta center blue"><img alt="online payment" loading="lazy" width="99" height="75.5" decoding="async" data-nimg="1" style="color:transparent;width:99px;height:75.5px" src="http://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2024-12/online-payment.png"/><h3>Online payment</h3><div><p>Pay online through our ilab Client Portal; for access, please <a href="mailto:AVClientBilling@neogenomics.com" target="_blank">email us</a> with your client name and number.</p></div><p><a target="_blank" href="https://ilabbill-client.neogenomics.com/Login"><button class="text_link_blue">Pay online now</button></a></p></div></div><div class="content second"><div class="cta center blue"><img alt="Credit card" loading="lazy" width="128.5" height="75.5" decoding="async" data-nimg="1" style="color:transparent;width:128.5px;height:75.5px" src="http://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2025-01/creadit-card_0.png"/><h3>Credit or debit</h3><div><p>You may complete the form on your invoice and return it to us using the instructions provided on the invoice. Or, to pay by phone, please call us at 866.776.5907, Option 2. A receipt can be mailed to you upon request.</p></div><p><a target="_blank" href="tel:+18667765907"><button class="text_link_blue">Call now</button></a></p></div></div><div class="content third"><div class="cta center blue"><img alt="Check" loading="lazy" width="152" height="75.5" decoding="async" data-nimg="1" style="color:transparent;width:152px;height:75.5px" src="http://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2025-01/check.png"/><h3>Check or money order</h3><div><p>Make the check or money order payable to NeoGenomics Laboratories, and mail it to:</p><p>NeoGenomics Laboratories, Inc.<br>P.O. Box 947403<br>Atlanta, GA 30394-7403</p></div></div></div></div></section></div><div data-id="1" tab-id="for-patients" class="tab no_background"><div class="tab-title ">For patients</div><section id="" class=" "><div class="container layout one-col"><div class="content"><div class="basic narrow" id=""><h2>Pay your bill online</h2><div><p><a class="btn button arrow" href="https://ilabbill-patient.neogenomics.com/Login" target="_blank">Pay my bill</a></p></div></div><div class="basic narrow" id=""><h2>Insurance coverage</h2><div><p>NeoGenomics is committed to working with patients and their insurance providers to ensure that everyone has access to high-quality cancer testing.</p><p>We believe that all patients, regardless of socioeconomic status, ethnicity, or race, should have the same access to care. This is why NeoGenomics is proud to be in-network with hundreds of national health insurance providers and programs, covering over 300 million lives in the United States.</p><p>NeoGenomics partners with patients to ease the financial burden of testing. If you receive a denial letter, or if you are interested in financial assistance or in setting up a payment plan, please <a href="/contact-us">contact us</a>.</p></div></div><div class="basic narrow" id=""><h2>Billing process</h2><div><img src="https://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/inline-images/billing-process.jpg" alt="billing process" width="1470" height="808"></div></div><div class="basic narrow" id=""><h2>Billing FAQs</h2></div><div class="faq undefined"><div class="question">Does insurance cover NeoGenomics tests? </div><div class="answer"><div><div><p>NeoGenomics contracts with many national and regional insurance providers. </p></div></div></div></div><div class="faq undefined"><div class="question">Are payment plans available?</div><div class="answer"><div><div><p>NeoGenomics strives to make cancer testing affordable and accessible to all. To that end, we offer payment plans and discounts for prompt pay. Please call our Billing team for more information: 866.776.5907, Option 2.</p></div></div></div></div><div class="faq undefined"><div class="question">What if my insurance denies my claim? </div><div class="answer"><div><div><p>We can work on your behalf with your insurer to appeal against their initial decision, to try to improve your coverage for the test.</p></div></div></div></div><div class="faq undefined"><div class="question">What is an EOB?</div><div class="answer"><div><div><p>An EOB, or explanation of benefits, is a document from your insurance provider that shows the details of a claim submitted for a medical service. It is not a bill, but an explanation from the insurance provider regarding anticipated cost sharing for the service.  </p></div></div></div></div><div class="faq undefined"><div class="question">Is financial assistance available? </div><div class="answer"><div><div><p>Yes. We offer financial assistance options that can help make your cancer care more affordable, are in line with federal regulations, and are based on income.</p></div></div></div></div><div class="faq undefined"><div class="question">How can I pay my bill? </div><div class="answer"><div><div><p>We offer convenient options for paying your bill. <br><a href="https://ilabbill-patient.neogenomics.com/Login" target="_blank">Pay online</a><br>Pay by phone: 866.776.5907, Option 2</p></div></div></div></div><div class="basic narrow" id=""><h2>Billing resources for patients</h2><div><p><a class="btn blue download" href="https://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2024-12/Welcome_Letter_07AUG24.pdf" target="_blank">Testing at NeoGenomics – what to expect </a></p><p><a class="btn blue download" href="https://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2024-12/GoodFaithEstimate_010925_Final.pdf" target="_blank">Good faith estimate</a></p><p><a class="btn blue download" href="https://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2025-01/FAA_Form_English_010925_Final_FF.pdf" target="_blank">Financial Assistance Application (English)</a></p><p><a class="btn blue download" href="https://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2025-01/FAA_Form_Spanish_122024_Final_FF.pdf" target="_blank">Financial Assistance Application (Spanish)</a></p></div></div></div></div></section></div><div data-id="2" tab-id="financial-assistance" class="tab no_background"><div class="tab-title ">Financial assistance</div><section id="" class=" "><div class="container layout one-col"><div class="content"><div class="basic narrow" id=""><h2>Financial assistance program</h2><div><p>We believe that every patient should have access to the best possible cancer care. We have a dedicated support team to assist with insurance appeals, prior authorizations, and financial assistance including interest-free payment plans. <strong>Both insured and uninsured patients may qualify for no-cost or reduced-cost testing through our billing resource programs.</strong> We also offer prompt-pay discounts and payment plans.</p></div></div><div class="basic narrow" id=""><h2>How to apply for financial assistance</h2><div><p>Our online financial assistance application is currently unavailable, but you can still apply using the forms below. If you need assistance, please contact our Billing specialists at 866.776.5907, Option 2.</p><p>You can also apply by mail. Simply download, print, and complete your application and mail it to:</p><p>NeoGenomics Laboratories, Inc. <br>P.O. Box 947586 <br>Atlanta, GA 30394-7586</p><p><a class="btn blue download" href="https://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2025-03/FAA_Form_English_013125_Final_FF.pdf" target="_blank">Financial Assistance Application (English)</a></p><p><a class="btn blue download" href="https://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2025-01/FAA_Form_Spanish_122024_Final_FF.pdf" target="_blank">Financial Assistance Application (Spanish)</a></p><p>Once your application is received, a Patient customer service representative will contact you within 48 hours.</p></div></div></div></div></section></div></div></div></div></section><section id="" class=" no"><div class="container layout one-col"><div class="content"><div class="basic contact-info" id=""><div><p><strong>Contact our Billing department</strong></p><p>866.776.5907, Option 2</p><p>Monday to Friday, 8 am to 5 pm ET</p><p><a href="/contact-us">Contact us online</a></p></div></div></div></div></section><section id="" class="full-width blue "><div class="container layout one-col"><div class="content"><div class="next-page null"><div class="content"><a target="_self" href="/contact-us/"><h3>Get in touch</h3></a><div><p>Our team is on hand to help. Please call us at  866.776.5907 or <a href="/contact-us">contact us online</a>.</p></div></div></div></div></div></section></main><footer><div class="container"><a class="logo" href="/"><img alt="Logo" loading="lazy" width="125" height="56" decoding="async" data-nimg="1" style="color:transparent" src="https://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/neo-logo.svg"/></a><div class="copyright"><p>Copyright © 2025 NeoGenomics Laboratories. <br>All rights reserved.</p></div><div class="footer-nav"><nav class="first"><a href="/about-neogenomics/">About NeoGenomics</a><a href="https://ir.neogenomics.com/">Investors</a><a href="https://jobs.jobvite.com/neogenomics">Careers</a><a href="/contact-us/">Contact Us</a><a href="/privacy/">Privacy</a><a href="/providers/support-resources/">Licensing</a><a href="/terms-of-use/">Terms of Use</a></nav><nav class="second"><a href="#">Privacy Settings</a><a href="/privacy/my-personal-information/">Do not sell or share my personal 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NeoGenomics contracts with many national and regional healthcare insurance plans to help offer affordable testing to our patients and clients; however, each insurance plan may have a different process for obtaining prior authorization for testing.\u003c/p\u003e\u003cp\u003eFor more specific information, NeoGenomics recommends calling the patient’s insurance plan for their current policy. For any questions or prior authorization support, please email\u0026nbsp;\u003cbr\u003e\u003ca href=\\\"mailto:priorauthorizations@neogenomics.com\\\" target=\\\"_blank\\\"\u003epriorauthorizations@neogenomics.com\u003c/a\u003e.\u003c/p\u003e\"}}},\"region\":\"first\"}]},{\"layout\":{\"id\":\"layout_onecol_bg\"},\"settings\":{\"custom_id\":\"\",\"custom_classes\":\"no-paddings\",\"custom_class_choose\":null,\"custom_styles\":null,\"custom_data_attributes\":null,\"regions\":{\"first\":{\"region_id\":\"\",\"region_class_choose\":null,\"region_classes\":\"\",\"region_styles\":null,\"region_data\":null}},\"additional\":{\"classes\":{\"style\":\"\",\"background\":\"\"}}},\"components\":[{\"block\":{\"id\":\"inline_block:basic\",\"title\":\"Pay your bill\",\"entity\":{\"cssClasses\":[\"center\",\"narrow\"],\"cssId\":null,\"title\":\"Pay your bill\",\"body\":{\"value\":\"\u003cp\u003e\u003cstrong\u003eNeoGenomics offers convenient options to pay your bill\u003c/strong\u003e\u003c/p\u003e\"}}},\"region\":\"first\"}]},{\"layout\":{\"id\":\"layout_threecol_bg\"},\"settings\":{\"custom_id\":\"\",\"custom_classes\":\"\",\"custom_class_choose\":null,\"custom_styles\":null,\"custom_data_attributes\":null,\"regions\":{\"first\":{\"region_id\":\"\",\"region_class_choose\":null,\"region_classes\":\"\",\"region_styles\":null,\"region_data\":null},\"second\":{\"region_id\":\"\",\"region_class_choose\":null,\"region_classes\":\"\",\"region_styles\":null,\"region_data\":null},\"third\":{\"region_id\":\"\",\"region_class_choose\":null,\"region_classes\":\"\",\"region_styles\":null,\"region_data\":null}},\"additional\":{\"classes\":{\"style\":\"\",\"background\":\"\"}}},\"components\":[{\"block\":{\"id\":\"inline_block:cta\",\"title\":null,\"entity\":{\"id\":\"234\",\"cssClasses\":[\"center\"],\"ctaStyle\":\"blue\",\"body\":{\"value\":\"\u003cp\u003ePay online through our ilab Client Portal; for access, please \u003ca href=\\\"mailto:AVClientBilling@neogenomics.com\\\" target=\\\"_blank\\\"\u003eemail us\u003c/a\u003e with your client name and number.\u003c/p\u003e\"},\"heading\":{\"value\":\"Online payment\"},\"image\":{\"mediaImage\":{\"height\":151,\"width\":198,\"url\":\"http://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2024-12/online-payment.png\",\"alt\":\"online payment\"}},\"link\":{\"internal\":false,\"title\":\"Pay online now\",\"url\":\"https://ilabbill-client.neogenomics.com/Login\"},\"title\":\"Online payment\",\"buttonStyle\":\"text_link_blue\"}},\"region\":\"first\"},{\"block\":{\"id\":\"inline_block:cta\",\"title\":null,\"entity\":{\"id\":\"235\",\"cssClasses\":[\"center\"],\"ctaStyle\":\"blue\",\"body\":{\"value\":\"\u003cp\u003eYou may complete the form on your invoice and return it to us using the instructions provided on the invoice. 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Box 947403\u003cbr\u003eAtlanta, GA 30394-7403\u003c/p\u003e\"},\"heading\":{\"value\":\"Check or money order\"},\"image\":{\"mediaImage\":{\"height\":151,\"width\":304,\"url\":\"http://asc-neoweb-drupal-prod.azurewebsites.net/sites/default/files/2025-01/check.png\",\"alt\":\"Check\"}},\"link\":null,\"title\":\"Check or money order\",\"buttonStyle\":\"text_link\"}},\"region\":\"third\"}]}]}}}},{\"region\":\"tabs\",\"block\":{\"id\":\"inline_block:tab\",\"title\":\"For patients\",\"entity\":{\"id\":\"239\",\"title\":\"For patients\",\"tabContent\":{\"id\":\"8305\",\"style\":\"no_background\",\"tabId\":\"for-patients\",\"uuid\":\"660aed4c-8cd3-47b9-bdfe-947033e1b0e5\",\"sections\":[{\"layout\":{\"id\":\"layout_onecol_bg\"},\"settings\":{\"custom_id\":\"\",\"custom_classes\":\"\",\"custom_class_choose\":null,\"custom_styles\":null,\"custom_data_attributes\":null,\"regions\":{\"first\":{\"region_id\":\"\",\"region_class_choose\":null,\"region_classes\":\"\",\"region_styles\":null,\"region_data\":null}},\"additional\":{\"classes\":{\"style\":\"\",\"background\":\"\"}}},\"components\":[{\"block\":{\"id\":\"inline_block:basic\",\"title\":\"Pay your bill online\",\"entity\":{\"cssClasses\":[\"narrow\"],\"cssId\":null,\"title\":\"Pay your bill online\",\"body\":{\"value\":\"\u003cp\u003e\u003ca class=\\\"btn button arrow\\\" href=\\\"https://ilabbill-patient.neogenomics.com/Login\\\" target=\\\"_blank\\\"\u003ePay my bill\u003c/a\u003e\u003c/p\u003e\"}}},\"region\":\"first\"},{\"block\":{\"id\":\"inline_block:basic\",\"title\":\"Insurance coverage\",\"entity\":{\"cssClasses\":[\"narrow\"],\"cssId\":null,\"title\":\"Insurance coverage\",\"body\":{\"value\":\"\u003cp\u003eNeoGenomics is committed to working with patients and their insurance providers to ensure that everyone has access to high-quality cancer testing.\u003c/p\u003e\u003cp\u003eWe believe that all patients, regardless of socioeconomic status, ethnicity, or race, should have the same access to care. This is why NeoGenomics is proud to be in-network with hundreds of national health insurance providers and programs, covering over 300 million lives in the United States.\u003c/p\u003e\u003cp\u003eNeoGenomics partners with patients to ease the financial burden of testing. If you receive a denial letter, or if you are interested in financial assistance or in setting up a payment plan, please \u003ca href=\\\"/contact-us\\\"\u003econtact us\u003c/a\u003e.\u003c/p\u003e\"}}},\"region\":\"first\"},{\"block\":{\"id\":\"inline_block:basic\",\"title\":\"Billing process\",\"entity\":{\"cssClasses\":[\"narrow\"],\"cssId\":null,\"title\":\"Billing process\",\"body\":{\"value\":\"\u003cimg src=\\\"/sites/default/files/inline-images/billing-process.jpg\\\" alt=\\\"billing process\\\" width=\\\"1470\\\" height=\\\"808\\\"\u003e\"}}},\"region\":\"first\"},{\"block\":{\"id\":\"inline_block:basic\",\"title\":\"Billing FAQs\",\"entity\":{\"cssClasses\":[\"narrow\"],\"cssId\":null,\"title\":\"Billing FAQs\",\"body\":null}},\"region\":\"first\"},{\"block\":{\"id\":\"inline_block:faq\",\"title\":null,\"entity\":{\"heading\":{\"value\":\"Does insurance cover NeoGenomics tests? \"},\"body\":{\"value\":\"\u003cp\u003eNeoGenomics contracts with many national and regional insurance providers.\u0026nbsp;\u003c/p\u003e\"}}},\"region\":\"first\"},{\"block\":{\"id\":\"inline_block:faq\",\"title\":null,\"entity\":{\"heading\":{\"value\":\"Are payment plans available?\"},\"body\":{\"value\":\"\u003cp\u003eNeoGenomics strives to make cancer testing affordable and accessible to all. 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We have a dedicated support team to assist with insurance appeals, prior authorizations, and financial assistance including interest-free payment plans. \u003cstrong\u003eBoth insured and uninsured patients may qualify for no-cost or reduced-cost testing through our billing resource programs.\u003c/strong\u003e We also offer prompt-pay discounts and payment plans.\u003c/p\u003e\"}}},\"region\":\"first\"},{\"block\":{\"id\":\"inline_block:basic\",\"title\":\"How to apply for financial assistance\",\"entity\":{\"cssClasses\":[\"narrow\"],\"cssId\":null,\"title\":\"How to apply for financial assistance\",\"body\":{\"value\":\"\u003cp\u003eOur online financial assistance application is currently unavailable, but you can still apply using the forms below. If you need assistance, please contact our Billing specialists at 866.776.5907, Option 2.\u003c/p\u003e\u003cp\u003eYou can also apply by mail. Simply download, print, and complete your application and mail it to:\u003c/p\u003e\u003cp\u003eNeoGenomics Laboratories, Inc.\u0026nbsp;\u003cbr\u003eP.O. Box 947586\u0026nbsp;\u003cbr\u003eAtlanta, GA 30394-7586\u003c/p\u003e\u003cp\u003e\u003ca class=\\\"btn blue download\\\" href=\\\"/sites/default/files/2025-03/FAA_Form_English_013125_Final_FF.pdf\\\" target=\\\"_blank\\\"\u003eFinancial Assistance Application (English)\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca class=\\\"btn blue download\\\" href=\\\"/sites/default/files/2025-01/FAA_Form_Spanish_122024_Final_FF.pdf\\\" target=\\\"_blank\\\"\u003eFinancial Assistance Application (Spanish)\u003c/a\u003e\u003c/p\u003e\u003cp\u003eOnce your application is received, a Patient customer service representative will contact you within 48 hours.\u003c/p\u003e\"}}},\"region\":\"first\"}]}]}}}}],\"children\":[[\"$\",\"div\",\"0\",{\"data-id\":0,\"tab-id\":\"for-clinicians\",\"className\":\"tab no_background\",\"children\":[[\"$\",\"$L19\",null,{\"title\":\"For clinicians\"}],[[\"$\",\"section\",\"0\",{\"id\":\"\",\"className\":\" \",\"children\":[\"$\",\"div\",null,{\"className\":\"container layout one-col\",\"children\":[\"$\",\"div\",null,{\"className\":\"content\",\"children\":[[\"$\",\"div\",\"0\",{\"className\":\"basic narrow\",\"id\":\"\",\"children\":[[\"$\",\"h2\",null,{\"children\":\"What to expect \"}],[\"$\",\"div\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003cp\u003eNeoGenomics is a participating provider with Medicare and Medicaid, in addition to many private insurance providers and managed care organizations.\u003c/p\u003e\u003cp\u003eNeoGenomics clients receive an itemized invoice that includes the date, patient’s name, accession number, test(s) performed, and test fees for each specimen completed during a given month. 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