Billing | NeoGenomics Laboratories

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value="Niger">Niger</option><option value="Nigeria">Nigeria</option><option value="Niue">Niue</option><option value="Norfolk Island">Norfolk Island</option><option value="Northern Mariana Islands">Northern Mariana Islands</option><option value="North Korea">North Korea</option><option value="North Macedonia">North Macedonia</option><option value="Norway">Norway</option><option value="Oman">Oman</option><option value="Outlying Oceania">Outlying Oceania</option><option value="Pakistan">Pakistan</option><option value="Palau">Palau</option><option value="Palestinian Territories">Palestinian Territories</option><option value="Panama">Panama</option><option value="Papua New Guinea">Papua New Guinea</option><option value="Paraguay">Paraguay</option><option value="Peru">Peru</option><option value="Philippines">Philippines</option><option value="Pitcairn Islands">Pitcairn Islands</option><option value="Poland">Poland</option><option value="Portugal">Portugal</option><option value="Puerto Rico">Puerto Rico</option><option value="Qatar">Qatar</option><option value="Romania">Romania</option><option value="Russia">Russia</option><option value="Rwanda">Rwanda</option><option value="Réunion">Réunion</option><option value="Samoa">Samoa</option><option value="San Marino">San Marino</option><option value="Sark">Sark</option><option value="Saudi Arabia">Saudi Arabia</option><option value="Senegal">Senegal</option><option value="Serbia">Serbia</option><option value="Seychelles">Seychelles</option><option value="Sierra Leone">Sierra Leone</option><option value="Singapore">Singapore</option><option value="Sint Maarten">Sint Maarten</option><option value="Slovakia">Slovakia</option><option value="Slovenia">Slovenia</option><option value="Solomon Islands">Solomon Islands</option><option value="Somalia">Somalia</option><option value="South Africa">South Africa</option><option value="South Georgia & South Sandwich Islands">South Georgia & South Sandwich Islands</option><option value="South Korea">South Korea</option><option value="South Sudan">South Sudan</option><option value="Spain">Spain</option><option value="Sri Lanka">Sri Lanka</option><option value="St. Barthélemy">St. Barthélemy</option><option value="St. Helena">St. Helena</option><option value="St. Kitts & Nevis">St. Kitts & Nevis</option><option value="St. Lucia">St. Lucia</option><option value="St. Martin">St. Martin</option><option value="St. Pierre & Miquelon">St. Pierre & Miquelon</option><option value="St. Vincent & Grenadines">St. Vincent & Grenadines</option><option value="Sudan">Sudan</option><option value="Suriname">Suriname</option><option value="Svalbard & Jan Mayen">Svalbard & Jan Mayen</option><option value="Sweden">Sweden</option><option value="Switzerland">Switzerland</option><option value="Syria">Syria</option><option value="São Tomé & Príncipe">São Tomé & Príncipe</option><option value="Taiwan">Taiwan</option><option value="Tajikistan">Tajikistan</option><option value="Tanzania">Tanzania</option><option value="Thailand">Thailand</option><option value="Timor-Leste">Timor-Leste</option><option value="Togo">Togo</option><option value="Tokelau">Tokelau</option><option value="Tonga">Tonga</option><option value="Trinidad & Tobago">Trinidad & Tobago</option><option value="Tristan da Cunha">Tristan da Cunha</option><option value="Tunisia">Tunisia</option><option value="Turkmenistan">Turkmenistan</option><option value="Turks & Caicos Islands">Turks & Caicos Islands</option><option value="Tuvalu">Tuvalu</option><option value="Türkiye">Türkiye</option><option value="U.S. Outlying Islands">U.S. Outlying Islands</option><option value="U.S. Virgin Islands">U.S. Virgin Islands</option><option value="Uganda">Uganda</option><option value="Ukraine">Ukraine</option><option value="United Arab Emirates">United Arab Emirates</option><option value="United Kingdom">United Kingdom</option><option value="United States">United States</option><option value="Uruguay">Uruguay</option><option value="Uzbekistan">Uzbekistan</option><option value="Vanuatu">Vanuatu</option><option value="Vatican City">Vatican City</option><option value="Venezuela">Venezuela</option><option value="Vietnam">Vietnam</option><option value="Wallis & Futuna">Wallis & Futuna</option><option value="Western Sahara">Western Sahara</option><option value="Yemen">Yemen</option><option value="Zambia">Zambia</option><option value="Zimbabwe">Zimbabwe</option><option value="Åland Islands">Åland Islands</option></select> </div> </div></div></div> <div class="js-form-item form-item js-form-type-select form-type-select js-form-item-interest form-item-interest"> <label for="edit-interest" class="js-form-required form-required">I am interested in</label> <select data-drupal-selector="edit-interest" id="edit-interest" name="interest" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">- Select -</option><option value="Clinical">Clinical</option><option value="Pharma">Pharma</option><option value="Informatics">Informatics</option><option value="Research Project">Research Project</option><option value="Patient">I am a patient</option><option value="Other">Other</option></select> </div> <div class="js-form-item form-item js-form-type-textarea form-type-textarea js-form-item-comments form-item-comments"> <label for="edit-comments" class="js-form-required form-required">Comments</label> <div class="form-textarea-wrapper"> <textarea data-drupal-selector="edit-comments" id="edit-comments" name="comments" rows="5" cols="60" class="form-textarea required resize-vertical" required="required" aria-required="true"></textarea> </div> </div> <div class="hidden js-form-item form-item js-form-type-select form-type-select js-form-item-sign-me-up-for form-item-sign-me-up-for"> <label for="edit-sign-me-up-for">Sign me up for</label> <select data-drupal-selector="edit-sign-me-up-for" id="edit-sign-me-up-for" 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block block-views block-views-blockdefault-header-block-1" id="block-views-block-default-header-block-1"> <div><div class="view view-default-header view-id-default_header view-display-id-block_1 js-view-dom-id-a56c95d46fbe1aeb102d6a6debf1b4efd659c224daf472ad4c71358a517aaf75"> <div class="view-content"> <div class="views-row"><div class="views-field views-field-field-media-image-3"><div class="field-content"><div class="node-header"> <div class="node-header-image" data-node-header-image="/sites/default/files/hero-image/Billing-section-header-banner.jpg"> <div class="node-header-tab"></div> </div> <div class="node-header-content"> <div class="node-header-wrap"> <h1 class="page-title">Billing</h1> <span class="blue-bar bar-large"></span> <div class="page-subtitle"></div> </div> </div> </div></div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="layout-above-content"> <div class="wrap-above-content"> <div class="above-content-content"> <div class="region region-above-content"> <div id="block-neogenomics-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol> <li> <a href="/">Home</a> </li> <li> Billing</li> </ol> </nav> </div> <nav role="navigation" aria-labelledby="block-sitemap-menu" id="block-sitemap" class="page-sub-nav block block-menu navigation menu--sitemap"> <h2 class="visually-hidden" id="block-sitemap-menu">Page Sub Nav</h2> <ul class="menu nav menu-level-0"> <li class="third-party-billing menu__item"> <a href="/billing/third-party-billing" class="third-party-billing menu__link" data-drupal-link-system-path="node/1092">Third Party Billing</a> </li> </ul> </nav> </div> </div> </div> </div> <main role="main" class="layout-main"> <div class="wrap-main"> <div class="main-content"> <section class="no-sidebar content-wrap"> <div class="layout-content"> <a id="main-content" tabindex="-1"></a> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-neogenomics-content" class="block block-system block-system-main-block"> <article data-history-node-id="10" class="node node--type-page node--view-mode-full"> <div class="node__content"> <div class="field field--name-field-section field--type-entity-reference-revisions field--label-hidden field__items"> <div class="paragraph paragraph--type--columns paragraph--view-mode--default corporate-pattern-bg"> <div id="" class="col-half padding-top-bottom-100"> <div class="field field--name-field-column-content field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p class="large">NeoGenomics is a specialized oncology diagnostic provider committed to providing access to quality diagnostic services at affordable prices.</p> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>NeoGenomics Clients will be billed by an itemized invoice that includes the date, patient's name, accession number, test(s) performed, and the test fees for each specimen completed during the month. Please note that these invoices are payable upon receipt. If you have any questions pertaining to your account, please contact our billing team immediately so that we may resolve them in a timely manner.</p> </div> </div> </div> </div> </div> </div> <div id="" class="paragraph paragraph--type--content-highlight paragraph--view-mode--default"> <div class="highlight-section img-left"> <div id="highlight-id-467" class="media-wrap lazyload-bg" style="background-image: url('/sites/default/files/styles/lazy_load/public/2021-07/AdobeStock_268850066.jpeg?itok=Hr11U3Pn');" data-lazyload="/sites/default/files/2021-07/AdobeStock_268850066.jpeg"></div> <div class="highlight-content-wrap"> <div class="highlight-content"> <div class="highlight-body"><p class="medium">We offer patients a variety of payment choices. Our Patient Billing page has a list of payment options and financial assistance programs that may be appropriate for your patients.</p> </div> <div class="field--name-field-link"> <a href="/patients/patient-billing" class="small-upper"> Patient Billing </a> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--resources paragraph--view-mode--default"> <h4 class="resources-title">Resources</h4> <div class="field field--name-field-links field--type-link field--label-hidden field__items"> <div class="field__item"> <a href="/sites/default/files/2021-07/Client-Communication-DOS-14-Day-Rule.pdf" tabindex="0" target="_blank"> 14-Day Rule Letter </a> </div> <div class="field__item"> <a href="/sites/default/files/2021-07/Outpatient-Billing-CPT.pdf" tabindex="0" target="_blank"> Outpatient Billing CPT Code List </a> </div> <div class="field__item"> <a href="https://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/ClinicalLabFeeSched/Clinical-Lab-DOS-Policy" tabindex="0" > CMS’s Laboratory Date of Service Policy </a> </div> <div class="field__item"> <a href="/sites/default/files/2023-10/NeoGenomics-Form-Instructions_041923_MLC-Approved_Digital-File.pdf" tabindex="0" target="_blank"> How to fill out a Test Requisition </a> </div> </div> </div> <div class="paragraph paragraph--type--columns paragraph--view-mode--default"> <div id="" class="col-fourth padding-top-bottom-50"> <div class="field field--name-field-column-content field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><article class="align-center media media--type-image media--view-mode-default"> <div class="field--name-field-media-image"> <img class="lazyload-img" data-lazyload="/sites/default/files/2021-07/Step-1.png" src="/sites/default/files/styles/lazy_load/public/2021-07/Step-1.png?itok=zEP1wOWc" alt="Provider orders test" height="500" width="500"> </div> </article> <p>Your physician orders a test from NeoGenomics to help guide your medical care.</p> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><article class="align-center media media--type-image media--view-mode-default"> <div class="field--name-field-media-image"> <img class="lazyload-img" data-lazyload="/sites/default/files/2021-07/Step-2.png" src="/sites/default/files/styles/lazy_load/public/2021-07/Step-2.png?itok=34jDI33D" alt="Test is Performed" height="500" width="500"> </div> </article> <p>NeoGenomics confirms all insurance is complete.</p> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><article class="align-center media media--type-image media--view-mode-default"> <div class="field--name-field-media-image"> <img class="lazyload-img" data-lazyload="/sites/default/files/2021-07/Step-3.png" src="/sites/default/files/styles/lazy_load/public/2021-07/Step-3.png?itok=2imvxwws" alt="Submits a claim" height="500" width="500"> </div> </article> <p>NeoGenomics contracts with many national and regional insurance companies.</p> <p>We can work with your insurer, on your behalf, to appeal their initial decision and try to improve your coverage of the test.</p> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><article class="align-center media media--type-image media--view-mode-default"> <div class="field--name-field-media-image"> <img class="lazyload-img" data-lazyload="/sites/default/files/2021-07/Step-4.png" src="/sites/default/files/styles/lazy_load/public/2021-07/Step-4.png?itok=1jsMS7I-" alt="NeoGenomics Billing" height="500" width="500"> </div> </article> <p>NeoGenomics partners with patients to ease the financial burden. If you receive a denial letter or are interested in financial assistance, or payment plans please contact us, we are here to help you.</p> </div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--columns paragraph--view-mode--default"> <div id="" class="col-full "> <div class="field field--name-field-column-content field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p><em>*Patients who are covered by Medicare/Medicare Advantage may need to sign an Advance Beneficiary Notice (ABN) prior to the test order, determined by your physician. Patients covered by private or commercial insurance, may need a prior authorization for the ordered test.</em></p> </div> </div> </div> </div> </div> </div> <div id="" class="paragraph paragraph--type--text-image-equal-height-columns paragraph--view-mode--default corporate-pattern-bg"> <div class="equal-height-image-section img-right_mobile_top"> <div class="equal-height-image-content"> <div id="paragraph-id-469" class="media-wrap lazyload-bg" style=";background-image: url('/sites/default/files/styles/lazy_load/public/2021-07/AdobeStock_84467109.jpeg?itok=tQs58Jsh');" data-lazyload="/sites/default/files/2021-07/AdobeStock_84467109.jpeg"></div> <div class="content-wrap" style=""> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><h4><b>Prior Authorization Support for </b></h4> <h2><b>Molecular & Genetic Testing</b></h2> <p>Molecular and genetic testing is an evolving field in oncology diagnostics and many insurance providers have established a policy of prior authorization before testing can be performed to ensure appropriate use. NeoGenomics contracts with many national and regional healthcare insurance plans to help offer affordable testing to our patients and clients, however each insurance plan may have a different process for obtaining prior authorization for testing.</p> <ul> <li>For more specific information on the insurance plans you frequently work with, NeoGenomics recommends calling the patient's insurance plan for their updated policy. For any questions or prior authorization support please email <a href="mailto:PriorAuthorizations@NeoGenomics.com">PriorAuthorizations@NeoGenomics.com</a>.</li> </ul> </div> </div> </div> </div> </div> <div id="" class="paragraph paragraph--type--full-width-image-cta paragraph--view-mode--default"> <div id="paragraph-id-753" class="full-width-image-cta content-wrap lazyload-bg" style="background-image: url('/sites/default/files/styles/lazy_load/public/2021-06/man-using-calculator-calculate-bills-260nw-581002882.jpg?itok=V2zUWmUQ');" data-lazyload="/sites/default/files/2021-06/man-using-calculator-calculate-bills-260nw-581002882.jpg"> <div class="cta-content-wrap"> <h4 class="cta-title"> <div class="field field--name-field-title field--type-string field--label-hidden field__item">Third Party Billing</div> </h4> <div class="cta-body"> <div class="field field--name-field-body-unformatted field--type-string-long field--label-hidden field__item">NeoGenomics Laboratories is a participating provider with Medicare and Medicaid, in addition to a large number of private insurance companies and managed care organizations. NeoGenomics accepts assignment on all insurance payers.</div> </div> <div class="field--name-field-link"> <a href="/billing/third-party-billing" class="small-upper field--name-field-link" > Learn More </a> </div> </div> </div> </div> <div id="" class="paragraph paragraph--type--icon-grid paragraph--view-mode--default corporate-pattern-bg items-per-row-3"> <div class="icon-grid-header"> <div class="field field--name-field-title field--type-string field--label-hidden field__item">Payment Options</div> </div> <div class="field field--name-field-icon-grid field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--icon-grid-item paragraph--view-mode--default"> <a class="icon-link" href="https://ilabbill-client.neogenomics.com/Login" > <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-icon media--view-mode-default"> <div class="field field--name-field-media-image-2 field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/large/public/icons/Web_Corporate_Blue_RGB.png?itok=flMCK6qw" width="480" height="480" alt="Web Corporate icon" class="image-style-large" /> </div> </article> </div> </a> <a class="title-link" href="https://ilabbill-client.neogenomics.com/Login" > <div class="field field--name-field-title field--type-string field--label-hidden field__item">Online Payment</div> </a> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>Pay Online through our ilab Client Portal; for access please contact <a href="mailto:AVClientBilling@neogenomics.com">AVClientBilling@neogenomics.com</a> with your client name and number.</p> </div> <a href="https://ilabbill-client.neogenomics.com/Login" class="small-upper field--name-field-link" > Request Portal Access </a> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--icon-grid-item paragraph--view-mode--default"> <a class="icon-link" href="tel:8667765907" > <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-icon media--view-mode-default"> <div class="field field--name-field-media-image-2 field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/large/public/icons/Phone_Corporate_Blue_RGB.png?itok=fK45YWR1" width="480" height="480" alt="Phone Corporate icon" class="image-style-large" /> </div> </article> </div> </a> <a class="title-link" href="tel:8667765907" > <div class="field field--name-field-title field--type-string field--label-hidden field__item">Credit or Debit</div> </a> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>You may complete the form on your invoice. Or, to pay by phone, please call us at (866) 776-5907 and press 2. A receipt can be mailed to you upon request.</p> </div> <a href="tel:8667765907" class="small-upper field--name-field-link" > Call Now </a> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--icon-grid-item paragraph--view-mode--default"> <div class="field field--name-field-media field--type-entity-reference field--label-hidden field__item"><article class="media media--type-icon media--view-mode-default"> <div class="field field--name-field-media-image-2 field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/large/public/icons/Regulated%20Seq_Corporate_Blue_RGB.png?itok=UM_07c2J" width="480" height="480" alt="Regulated Seq Corporate icon" class="image-style-large" /> </div> </article> </div> <div class="field field--name-field-title field--type-string field--label-hidden field__item">Check or Money Order</div> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>Make the check or money order payable to NeoGenomics Laboratories, and mail it to:</p> <p>NeoGenomics Laboratories, Inc.<br> PO Box 947403<br> Atlanta, GA 30394-7403</p> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--block-reference paragraph--view-mode--default"> <div class="field field--name-field-block-reference field--type-block-field field--label-hidden field__item"><div id="block-genericcontactcta" class="block block-block-content block-block-content8a55c531-c994-47e1-876c-0677143882c7 block--full-width-cta"> <div class="cta-content-wrap"> <div class="cta-content"> <h4 class="field--name-field-title">Contact Us To Get Started!</h4> <p class="field--name-field-body-unformatted">Work with us – your premier oncology partner – to optimize cancer care for patients</p> <div class="field--name-field-link"> <a href="/contact-us" class="small-upper" > Learn More </a> </div> </div> </div> </div> </div> </div> </div> </div> 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