Smartsheet Status - Incident History

<?xml version="1.0" encoding="UTF-8"?> <feed xml:lang="en-US" xmlns="http://www.w3.org/2005/Atom"> <id>tag:status.smartsheet.com,2005:/history</id> <link rel="alternate" type="text/html" href="https://status.smartsheet.com"/> <link rel="self" type="application/atom+xml" href="https://status.smartsheet.com/history.atom"/> <title>Smartsheet Status - Incident History</title> <updated>2024-11-29T08:00:03-08:00</updated> <author> <name>Smartsheet</name> </author> <entry> <id>tag:status.smartsheet.com,2005:Incident/22871029</id> <published>2024-11-15T19:12:27-08:00</published> <updated>2024-11-15T19:12:27-08:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/gfzhwwwsy4jh"/> <title>Data Shuttle Run on Attachment issues</title> <content type="html">Nov <var data-var='date'>15</var>, <var data-var='time'>19:12</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>15</var>, <var data-var='time'>17:12</var> PST Monitoring - A fix has been implemented and we are monitoring to ensure stability of the service.Nov <var data-var='date'>15</var>, <var data-var='time'>16:03</var> PST Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>15</var>, <var data-var='time'>15:05</var> PST Update - We're continuing to investigate this issue. We will continue to provide frequent updates as we work towards resolution.Nov <var data-var='date'>15</var>, <var data-var='time'>14:05</var> PST Investigating - We are investigating reports that Data Shuttle fails to run automatically when Run on Attachment is the trigger. Impacted Users can still run the Data Shuttle workflow manually. We will continue to provide frequent updates as we work towards resolution.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22775098</id> <published>2024-11-05T12:22:07-08:00</published> <updated>2024-11-07T11:07:58-08:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/cx82kfbtjz8r"/> <title>Control Center Degraded Performance</title> <content type="html">Nov <var data-var='date'> 5</var>, <var data-var='time'>12:22</var> PST Resolved - A fix has been implemented and we are monitoring to ensure the continued stability of this featureNov <var data-var='date'> 5</var>, <var data-var='time'>12:14</var> PST Investigating - We are currently investigating some user reports of slow load times of the control center UI.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22766714</id> <published>2024-11-04T17:10:10-08:00</published> <updated>2024-11-04T17:10:10-08:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/ryhz7m1wwhrp"/> <title>Degraded Access to Smartsheet</title> <content type="html">Nov <var data-var='date'> 4</var>, <var data-var='time'>17:10</var> PST Resolved - Between 4:14 PM and 4:18 PM PST, users may have experienced degraded access to Smartsheet, including issues with loading the app and data. This was due to a maintenance update that unintentionally impacted production traffic. The maintenance completed with no further impact.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22765813</id> <published>2024-11-04T15:18:13-08:00</published> <updated>2024-11-04T15:18:13-08:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/0h1gby732hsf"/> <title>Control Center Degraded Performance</title> <content type="html">Nov <var data-var='date'> 4</var>, <var data-var='time'>15:18</var> PST Resolved - Control Center experienced a provisioning issue from 11/1 at 1:47 PM PST to 11/4 at 9:15 AM PST. During this time any sheet references within a newly provisioned project may not have properly relinked from the blueprint source template item to the appropriate project item. Reprovisioning the affected project(s) will address the issue.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22692893</id> <published>2024-10-28T12:21:43-07:00</published> <updated>2024-11-05T13:42:25-08:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/dq3dg2f8fsch"/> <title>Automated Workflows Delayed</title> <content type="html">Oct <var data-var='date'>28</var>, <var data-var='time'>12:21</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>28</var>, <var data-var='time'>10:17</var> PDT Monitoring - We have implemented a fix and are monitoring the results.Oct <var data-var='date'>28</var>, <var data-var='time'>09:56</var> PDT Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>28</var>, <var data-var='time'>09:23</var> PDT Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>28</var>, <var data-var='time'>08:53</var> PDT Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>28</var>, <var data-var='time'>08:30</var> PDT Identified - We have identified an issue causing automated workflows to be delayed and are taking action to resolve. We will continue to provide frequent updates as we work towards resolution.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22616816</id> <published>2024-10-21T04:48:25-07:00</published> <updated>2024-10-22T03:20:37-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/9dnzzx5h14bf"/> <title>WorkApps Degraded Performance</title> <content type="html">Oct <var data-var='date'>21</var>, <var data-var='time'>04:48</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>02:50</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>21</var>, <var data-var='time'>02:00</var> PDT Identified - We are investigating customer reports of issues publishing new WorkApps, viewing existing WorkApps pages, and using the "Owned by you" filter.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22558792</id> <published>2024-10-15T18:49:21-07:00</published> <updated>2024-10-22T10:57:51-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/8wcnrbptvgmq"/> <title>Data Shuttle login errors</title> <content type="html">Oct <var data-var='date'>15</var>, <var data-var='time'>18:49</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>15</var>, <var data-var='time'>16:40</var> PDT Monitoring - A fix has been implemented and we are monitoring to ensure stability of the service.Oct <var data-var='date'>15</var>, <var data-var='time'>15:46</var> PDT Investigating - We're currently investigating customer reports of Data Shuttle login errors. Data Shuttle workflows are not impacted. We will provide regular updates as we work towards resolution.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22367835</id> <published>2024-10-10T16:19:03-07:00</published> <updated>2024-10-10T16:19:34-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/y8n1213l3cl0"/> <title>Brandfolder Asset Access</title> <content type="html">Oct <var data-var='date'>10</var>, <var data-var='time'>16:19</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>10</var>, <var data-var='time'>14:18</var> PDT Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.Oct <var data-var='date'> 3</var>, <var data-var='time'>16:09</var> PDT Update - We are investigating intermittent temporary access issues primarily after users upload new asset versions and some new assets. This issue typically resolves itself within half an hour of the upload. We are continuing to work with our partner service to resolve this issue.Oct <var data-var='date'> 2</var>, <var data-var='time'>10:49</var> PDT Investigating - We have identified that some users are intermittently unable to access assets once uploaded. This issue typically resolves itself within a few minutes. We are working with our partner service to resolve the issue.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22355323</id> <published>2024-10-01T16:35:21-07:00</published> <updated>2024-10-28T14:23:59-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/7k7c49jytqr2"/> <title>Brandfolder Asset Access</title> <content type="html">Oct <var data-var='date'> 1</var>, <var data-var='time'>16:35</var> PDT Resolved - This issue has been resolved.Oct <var data-var='date'> 1</var>, <var data-var='time'>14:42</var> PDT Update - We are continuing to investigate the issue.Oct <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> PDT Update - We are continuing to investigate the issue.Oct <var data-var='date'> 1</var>, <var data-var='time'>12:03</var> PDT Investigating - We have identified an issue where some users may be intermittently unable to access assets once uploaded. A fix is being implemented.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22338960</id> <published>2024-09-30T10:39:26-07:00</published> <updated>2024-09-30T10:39:26-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/160mn69m99wz"/> <title>Investigating</title> <content type="html">Sep <var data-var='date'>30</var>, <var data-var='time'>10:39</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>30</var>, <var data-var='time'>08:32</var> PDT Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.Sep <var data-var='date'>30</var>, <var data-var='time'>07:31</var> PDT Investigating - We are currently investigating some customer reports of new users whose organizations have SSO or SAML enabled encountering errors when logging into Smartsheet for the first time. We will continue to provide frequent updates as we work towards resolution.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22273020</id> <published>2024-09-24T13:06:48-07:00</published> <updated>2024-09-24T13:08:27-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/j6c8n21ppk8y"/> <title>Investigating errors in Smartsheet</title> <content type="html">Sep <var data-var='date'>24</var>, <var data-var='time'>13:06</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>24</var>, <var data-var='time'>11:05</var> PDT Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.Sep <var data-var='date'>24</var>, <var data-var='time'>10:39</var> PDT Investigating - We are currently investigating some customer reports of errors in Smartsheet. We will continue to provide frequent updates as we work towards resolution.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22234010</id> <published>2024-09-20T14:25:09-07:00</published> <updated>2024-09-20T14:26:27-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/mbb0brfmb7qt"/> <title>Investigating an issue previewing attachments</title> <content type="html">Sep <var data-var='date'>20</var>, <var data-var='time'>14:25</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>20</var>, <var data-var='time'>12:22</var> PDT Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.Sep <var data-var='date'>20</var>, <var data-var='time'>12:04</var> PDT Investigating - We are currently investigating some customer reports of being unable to preview attachments. We will continue to provide frequent updates as we work towards resolution.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22127264</id> <published>2024-09-10T20:08:01-07:00</published> <updated>2024-09-12T09:35:51-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/2bbcvwy0my61"/> <title>Unable to access Smartsheet</title> <content type="html">Sep <var data-var='date'>10</var>, <var data-var='time'>20:08</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>10</var>, <var data-var='time'>18:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>10</var>, <var data-var='time'>17:24</var> PDT Investigating - We are aware of the issue with the inability to access Smartsheet. We are currently investigating and will continue to provide updates every 30 minutes and will send another notification to subscribers with the next functional update.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/22149063</id> <published>2024-09-04T06:50:00-07:00</published> <updated>2024-09-12T14:04:48-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/wtp5mxjbbz5g"/> <title>Smartsheet down when logging in</title> <content type="html">Sep <var data-var='date'> 4</var>, <var data-var='time'>06:50</var> PDT Resolved - This incident has been resolved.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21742315</id> <published>2024-08-14T06:30:51-07:00</published> <updated>2024-09-12T10:10:06-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/83hf7x5h9v20"/> <title>Unable to Create or Edit Copy/Move Row Automation Workflows</title> <content type="html">Aug <var data-var='date'>14</var>, <var data-var='time'>06:30</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>14</var>, <var data-var='time'>04:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>14</var>, <var data-var='time'>03:58</var> PDT Investigating - We are currently investigating reports that users are unable to create or edit Automation Workflows that use the Copy Row or Move Row actions.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21701113</id> <published>2024-08-09T23:00:02-07:00</published> <updated>2024-08-10T08:50:36-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/92b7cfh6k2ch"/> <title>Brandfolder Scheduled Maintenance 1</title> <content type="html">Aug <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'> 9</var>, <var data-var='time'>22:04</var> PDT Update - Sign in via Brandfolder authentication services (OAuth) will be temporarily unavailable on Friday, August 9th from 10:00pm PT - 12:00am PT for a system upgrade.Aug <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> PDT Scheduled - As part of Brandfolder鈥檚 commitment to providing the highest quality product, Brandfolder occasionally takes services offline in order to perform system updates and improvements. In 2 hours (starting at 10:00PM PT / 5:00AM UTC), the Brandfolder OAuth service will be offline for planned maintenance. Please continue to visit this page for live updates and system notices.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21686852</id> <published>2024-08-08T12:31:06-07:00</published> <updated>2024-08-21T05:13:35-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/lmhv92frwht0"/> <title>Sheets & Dashboards Performance Issues</title> <content type="html">Aug <var data-var='date'> 8</var>, <var data-var='time'>12:31</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'> 8</var>, <var data-var='time'>10:27</var> PDT Monitoring - We have taken measures to mitigate and are monitoring the results.Aug <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> PDT Investigating - We are currently investigating some customer reports of users being unable to load sheets and dashboards. We will provide an update in 30 minutes.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21640600</id> <published>2024-08-05T15:46:26-07:00</published> <updated>2024-08-06T07:42:37-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/y437fxncr62r"/> <title>Smartsheet App Slow Performance</title> <content type="html">Aug <var data-var='date'> 5</var>, <var data-var='time'>15:46</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'> 5</var>, <var data-var='time'>12:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'> 5</var>, <var data-var='time'>09:08</var> PDT Identified - We have identified the issue and are taking actions to resolve.Aug <var data-var='date'> 5</var>, <var data-var='time'>08:27</var> PDT Investigating - We are currently investigating reports of slow performance in the Smartsheet App. We will provide an update in 60 minutes.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21613794</id> <published>2024-08-02T12:14:37-07:00</published> <updated>2024-08-04T07:40:20-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/2g6kw1ngz1gp"/> <title>Smartsheet App Issues</title> <content type="html">Aug <var data-var='date'> 2</var>, <var data-var='time'>12:14</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'> 2</var>, <var data-var='time'>10:20</var> PDT Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.Aug <var data-var='date'> 2</var>, <var data-var='time'>09:40</var> PDT Update - We are continuing to investigate this issue.Aug <var data-var='date'> 2</var>, <var data-var='time'>09:38</var> PDT Investigating - We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21604524</id> <published>2024-08-01T16:29:26-07:00</published> <updated>2024-08-01T16:35:59-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/xv9h6rxfhc16"/> <title>Issue loading and saving</title> <content type="html">Aug <var data-var='date'> 1</var>, <var data-var='time'>16:29</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'> 1</var>, <var data-var='time'>14:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'> 1</var>, <var data-var='time'>14:12</var> PDT Investigating - Some customers may experience latency with loading and saving some sheets, reports, and dashboards. We are currently working to resolve the issue.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21575765</id> <published>2024-07-30T19:28:56-07:00</published> <updated>2024-07-30T19:29:40-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/570vk6zhqnb2"/> <title>Unable to access Smartsheet</title> <content type="html">Jul <var data-var='date'>30</var>, <var data-var='time'>19:28</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>30</var>, <var data-var='time'>17:28</var> PDT Update - A fix has been implemented and we are monitoring to ensure continued stability,Jul <var data-var='date'>30</var>, <var data-var='time'>16:42</var> PDT Monitoring - We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.Jul <var data-var='date'>30</var>, <var data-var='time'>16:13</var> PDT Identified - We have identified the issue with our AWS service provider and will provide an update in 30 min.Jul <var data-var='date'>30</var>, <var data-var='time'>15:43</var> PDT Update - We are investigating the issue with our service provider and will provide an update in 30 min.Jul <var data-var='date'>30</var>, <var data-var='time'>15:27</var> PDT Investigating - We are currently investigating this issue.Jul <var data-var='date'>30</var>, <var data-var='time'>15:15</var> PDT Update - We are continuing to work on a fix for this issue.Jul <var data-var='date'>30</var>, <var data-var='time'>15:13</var> PDT Identified - We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21515904</id> <published>2024-07-24T14:06:28-07:00</published> <updated>2024-07-25T09:09:38-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/5j23zvn48nhw"/> <title>Board View Pop Up</title> <content type="html">Jul <var data-var='date'>24</var>, <var data-var='time'>14:06</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>24</var>, <var data-var='time'>12:03</var> PDT Monitoring - A fix has been implemented and we are monitoring the service for further stability.Jul <var data-var='date'>24</var>, <var data-var='time'>11:54</var> PDT Investigating - Users couldn't exit out of a promotional dialog for the new Board View. We have made a change to address this issue. A browser refresh might be needed to resolve the issue. We will provide further updates within 30 minutes.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21458891</id> <published>2024-07-18T21:57:46-07:00</published> <updated>2024-07-18T21:57:56-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/xmq4b4vy7433"/> <title>Errors creating sheets and reports</title> <content type="html">Jul <var data-var='date'>18</var>, <var data-var='time'>21:57</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>18</var>, <var data-var='time'>19:57</var> PDT Monitoring - We received some customer reports of errors while creating and copying sheets and reports. A fix has been implemented and we are monitoring to ensure continued stability of this feature.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21441128</id> <published>2024-07-17T08:45:27-07:00</published> <updated>2024-07-17T08:47:28-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/drmsfqrrrbd1"/> <title>Unable to access Smartsheet</title> <content type="html">Jul <var data-var='date'>17</var>, <var data-var='time'>08:45</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>17</var>, <var data-var='time'>06:28</var> PDT Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.Jul <var data-var='date'>17</var>, <var data-var='time'>06:17</var> PDT Identified - We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.</content> </entry> <entry> <id>tag:status.smartsheet.com,2005:Incident/21431422</id> <published>2024-07-16T19:37:06-07:00</published> <updated>2024-07-24T09:31:55-07:00</updated> <link rel="alternate" type="text/html" href="https://status.smartsheet.com/incidents/q9drgkpblh4z"/> <title>Issues loading sheets and reports</title> <content type="html">Jul <var data-var='date'>16</var>, <var data-var='time'>19:37</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>16</var>, <var data-var='time'>17:37</var> PDT Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.Jul <var data-var='date'>16</var>, <var data-var='time'>15:25</var> PDT Update - We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.Jul <var data-var='date'>16</var>, <var data-var='time'>13:18</var> PDT Update - We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.Jul <var data-var='date'>16</var>, <var data-var='time'>11:13</var> PDT Update - We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.Jul <var data-var='date'>16</var>, <var data-var='time'>09:51</var> PDT Identified - We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.Jul <var data-var='date'>16</var>, <var data-var='time'>09:12</var> PDT Investigating - We are currently investigating some customer reports of errors loading sheets and reports. We will provide an update in 60 minutes.</content> </entry> </feed>

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Smartsheet Status - Incident History