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Did A Retailer Make You Buy Accessories With Your iPhone 5? – Consumerist

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One person dispatched to purchase an iPhone 5 from Sprint reports that anyone who wanted to buy the new Apple gadget was also required to buy an accessory package.</p> <p><a href="http://news.consumerreports.org/electronics/2012/09/sprint-store-requires-our-shopper-to-buy-iphone-5-accessories--or-no-sale.html?EXTKEY=I91ECON&amp;CMP=OTC-ConsumeristLinks" target="_blank" target="_blank">Our colleagues down the hall explain:</a></p> <blockquote><p>[The secret shopper] was offered (read: forced to buy) a choice of six bundles at different price levels, starting at $84 and going up to $698; each price reflects a 20 percent discount. In the lowest-priced bundle, which our shopper bought, is a commuter case, screen protector, and dual car charger (pictured).</p></blockquote> <p><img data-attachment-id="640" data-permalink="https://consumerist.com/2012/09/28/did-a-retailer-make-you-buy-accessories-with-your-iphone-5/iphone-5-accessories-thumb-598xauto-5348/" data-orig-file="../../../../consumermediallc.files.wordpress.com/2012/09/iphone-5-accessories-thumb-598xauto-5348.jpeg?w=1060" data-orig-size="598,436" data-comments-opened="0" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}" data-image-title="iPhone-5-accessories-thumb-598xauto-5348" data-image-description="" data-medium-file="../../../../consumermediallc.files.wordpress.com/2012/09/iphone-5-accessories-thumb-598xauto-5348.jpeg?w=1060?w=300" data-large-file="../../../../consumermediallc.files.wordpress.com/2012/09/iphone-5-accessories-thumb-598xauto-5348.jpeg?w=1060?w=598" class="alignleft size-full wp-image-640" title="iPhone-5-accessories-thumb-598xauto-5348" src="../../../../consumermediallc.files.wordpress.com/2012/09/iphone-5-accessories-thumb-598xauto-5348.jpeg%3Fw=1060" alt="" srcset="../../../../consumermediallc.files.wordpress.com/2012/09/iphone-5-accessories-thumb-598xauto-5348.jpeg 598w, ../../../../consumermediallc.files.wordpress.com/2012/09/iphone-5-accessories-thumb-598xauto-5348.jpeg?w=150 150w, ../../../../consumermediallc.files.wordpress.com/2012/09/iphone-5-accessories-thumb-598xauto-5348.jpeg?w=300 300w" sizes="(max-width: 598px) 100vw, 598px" /></p> <p>We know that a lot of our readers are Apple fans excited about the new model. Did you encounter similar mandatory purchases at Sprint or elsewhere? We don&#8217;t have an open comments section right now, but <a href="mailto:tips@consumerist.com">please write to us if you have.</a> </p> <p>Sprint insists that this isn&#8217;t corporate policy, but a Sprint authorized retailer is allowed to require anything it likes. A Sprint corporate store&#8230; not so much. A Sprint rep told Consumer Reports: &#8220;That is not a Sprint corporate policy (at all!) but if the store was an indirect dealer (with or without Sprint branding) they can do their own thing.&#8221;</p> <p><strong>UPDATE: </strong>Reader Luke wrote in with this experience:</p> <blockquote><p>I was set to buy an iPhone 5 and was confirmed by a manager that I could get a 16g.<br /> When it&#8217;s my turn to buy they show me all the accessories to buy, I state that I want just the phone. Magically the only phone available is the 64g version.</p> <p>I look to the person who was behind me (also now buying 2 phones, and a ton of accessories) she has 2 16g phones and the sprint Manager told me she got the last two phones.</p> <p>I inquired why someone behind me was able to get two phones and I wasn&#8217;t able to get one.</p> <p>The manager claimed that the other customer was purchasing a package that included the phone, case, charger and invisishiled. As I didn&#8217;t want the package I wasn&#8217;t eligible for the phone.</p></blockquote> <p><a href="http://news.consumerreports.org/electronics/2012/09/sprint-store-requires-our-shopper-to-buy-iphone-5-accessories--or-no-sale.html?EXTKEY=I91ECON&amp;CMP=OTC-ConsumeristLinks" target="_blank" target="_blank">Sprint store requires our shopper to buy iPhone 5 accessories—or no sale</a> [Consumer Reports]</p> <blockquote><p>Want more consumer news? Visit our parent organization,<strong> <a href="https://www.consumerreports.org/cro/index.htm" target="_blank" target="_blank">Consumer Reports</a></strong>, for the latest on scams, recalls, and other consumer issues.</p></blockquote> <footer class="lf-post-footer"> <div class="lf-post-meta"> <p><span class="lf-post-footer--dates">9.28.12</span>By <span class="author vcard"><span class="fn"><a href="../../../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a><a href="https://twitter.com/lnorthrup" title="lnorthrup" class="twitter"><i class="fa fa-twitter"></i>@lnorthrup</a></span></span></p><p class="lf-post-tags"><a href="../../../../tag/sprint/index.html" rel="tag">sprint</a> <a href="../../../../tag/accessories/index.html" rel="tag">accessories</a> <a href="https://consumerist.com/tag/mandatory-purchases/" rel="tag">mandatory purchases</a> <a href="../../../../tag/iphone-5/index.html" rel="tag">iphone 5</a></p> </div> </footer> </div> </article><!-- .lf-post --> <div class="wpcom-related-posts widget widget_related_posts" id="wpcom-related-posts-629"> <div class="widget-wrap cs-related clearfix"> <h3>Related</h3> <ul> <li> <a href="../../../../tag/harder-than-it-should-be/index.html" class="cs-tag" rel="tag"> harder than it should be </a> <a href="../../../../2016/09/22/samsung-galaxy-note-7-owners-report-phone-exchange-program-not-going-so-well/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2016/09/b7_note7_black_blue_2p2.jpg%3Fw=360&);"></div> <span class="cs-related-title">Samsung Galaxy Note 7 Owners Report Phone Exchange Program Not Going So Well</span> </a> </li> <li> <a href="../../../../tag/carrier-subsidies/index.html" class="cs-tag" rel="tag"> carrier subsidies </a> <a href="../../../../2015/06/05/att-no-longer-offering-2-year-contracts-on-iphone-through-apple-stores/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2012/06/applestore4.jpg%3Fw=360&);"></div> <span class="cs-related-title">AT&amp;T No Longer Offering 2-Year Contracts On iPhone Through Apple Online Store</span> </a> </li> <li> <a href="../../../../tag/id-lease-that-for-a-dollar-after-a-trade-in-with-conditions/index.html" class="cs-tag" rel="tag"> i'd lease that for a dollar (after a trade-in with conditions) </a> <a href="../../../../2015/09/24/sprint-leasing-iphone-6s-for-1month-with-iphone-6-trade-in/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2015/09/iphone6s.png);"></div> <span class="cs-related-title">Sprint Leasing iPhone 6S For $1/Month With iPhone 6 Trade-In</span> </a> </li> <li> <a href="../../../../tag/new-year-new-phone/index.html" class="cs-tag" rel="tag"> new year... new phone </a> <a href="../../../../2017/09/12/heres-the-stuff-you-really-want-to-know-about-apples-new-iphones/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2017/09/screen-shot-2017-09-12-at-1-57-37-pm.png%3Fw=360&);"></div> <span class="cs-related-title">Here&#8217;s The Stuff You Really Want To Know About Apple&#8217;s New iPhone 8 And iPhone X</span> </a> </li> <li> <a href="../../../../tag/well-now-what/index.html" class="cs-tag" rel="tag"> well now what </a> <a href="../../../../2016/09/23/whats-going-wrong-with-samsung-galaxy-note-7-exchanges-and-what-you-can-do/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2016/09/b7_note7_black_blue_2p2.jpg%3Fw=360&);"></div> <span class="cs-related-title">What&#8217;s Going Wrong With Samsung Galaxy Note 7 Exchanges &#8212; And What You Can Do</span> </a> </li> </ul></div></div><div class="navigation next-previous-post"> <div class="alignleft"> <a href="../tim-cook-sorry-our-ios6-maps-service-isnt-really-so-great-maybe-try-google/index.html"> <span class="pagination-previous-label">Previous </span> Tim Cook: Sorry Our iOS6 Maps Service Isn&#8217;t Really So Great&#8230; Maybe Try&nbsp;Google? </a> </div> <div class="alignright"> <a href="../kickstarter-puts-the-kibosh-on-crowdfunding-hardware-that-doesnt-exist-yet/index.html"> <span class="pagination-next-label">Next </span> Kickstarter Puts The Kibosh On Crowdfunding Hardware That Doesn&#8217;t Exist&nbsp;Yet </a> </div> </div><div class="after-post-ad"><div id="text-5" class="widget widget_text"><div class="widget-wrap"> <div class="textwidget"></div> </div></div> </div><!-- end .after-post-ad --></div></div><script type='text/javascript'> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-10697639-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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