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id='gform_wrapper_3' style='display:none'><div id='gf_3' class='gform_anchor' tabindex='-1'></div> <div class='gform_heading'> <h2 class="gform_title">Give feedback</h2> <p class='gform_description'></p> <p class='gform_required_legend'>"<span class="gfield_required gfield_required_asterisk">*</span>" indicates required fields</p> </div><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_3' id='gform_3' action='/word-list/#gf_3' data-formid='3' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LemJ_0cAAAAAK26Qo-oLUAfbjNgTzgk7tDUL6wL' data-tabindex='0'><input id="input_9a528971b990a4074cb8e8a3afe5f25a" class="gfield_recaptcha_response" type="hidden" name="input_9a528971b990a4074cb8e8a3afe5f25a" value=""/></div> <div class='gform-body gform_body'><div id='gform_fields_3' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id="field_3_2" class="gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden" data-js-reload="field_3_2" ><div class='admin-hidden-markup'><i class='gform-icon gform-icon--hidden'></i><span>Hidden</span></div><label class='gfield_label gform-field-label' for='input_3_2'>Email address</label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_3_2' type='text' value='' class='large' aria-invalid="false" /> </div></div><div id="field_3_15" class="gfield gfield--type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_15" ><label class='gfield_label gform-field-label' for='input_3_15'>Email address<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_15' id='input_3_15' type='email' value='' class='large' aria-required="true" aria-invalid="false" /> </div></div><fieldset id="field_3_1" class="gfield gfield--type-radio gfield--type-choice field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_1" ><legend class='gfield_label gform-field-label' >What kind of feedback do you have for us?</legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_3_1'> <div class='gchoice gchoice_3_1_0'> <input class='gfield-choice-input' name='input_1' type='radio' value='Word list submission' id='choice_3_1_0' onchange='gformToggleRadioOther( this )' /> <label for='choice_3_1_0' id='label_3_1_0' class='gform-field-label gform-field-label--type-inline'>Word list submission</label> </div> <div class='gchoice gchoice_3_1_1'> <input class='gfield-choice-input' name='input_1' type='radio' value='Bug or typo' id='choice_3_1_1' onchange='gformToggleRadioOther( this )' /> <label for='choice_3_1_1' id='label_3_1_1' class='gform-field-label gform-field-label--type-inline'>Bug or typo</label> </div> <div class='gchoice gchoice_3_1_2'> <input class='gfield-choice-input' name='input_1' type='radio' value='Something else' id='choice_3_1_2' onchange='gformToggleRadioOther( this )' /> <label for='choice_3_1_2' id='label_3_1_2' class='gform-field-label gform-field-label--type-inline'>Something else</label> </div></div></div></fieldset><div id="field_3_3" class="gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_3" ><label class='gfield_label gform-field-label' for='input_3_3'>What word would you like to add?</label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_3_3' type='text' value='' class='large' aria-invalid="false" /> </div></div><div id="field_3_4" class="gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_4" ><label class='gfield_label gform-field-label' for='input_3_4'>What are the rules?</label><div class='ginput_container ginput_container_textarea'><textarea name='input_4' id='input_3_4' class='textarea large' aria-invalid="false" rows='10' cols='50'></textarea></div></div><div id="field_3_10" class="gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_10" ><label class='gfield_label gform-field-label' for='input_3_10'>Can you give us an example?</label><div class='ginput_container ginput_container_textarea'><textarea name='input_10' id='input_3_10' class='textarea large' aria-invalid="false" rows='10' cols='50'></textarea></div></div><div id="field_3_11" class="gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_11" ><label class='gfield_label gform-field-label' for='input_3_11'>Where is it?</label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_3_11' type='text' value='' class='large' aria-invalid="false" /> </div></div><div id="field_3_12" class="gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_12" ><label class='gfield_label gform-field-label' for='input_3_12'>What is it?</label><div class='ginput_container ginput_container_textarea'><textarea name='input_12' id='input_3_12' class='textarea large' aria-invalid="false" rows='10' cols='50'></textarea></div></div><div id="field_3_13" class="gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_13" ><label class='gfield_label gform-field-label' for='input_3_13'>Give us the details.</label><div class='ginput_container ginput_container_textarea'><textarea name='input_13' id='input_3_13' class='textarea large' aria-invalid="false" rows='10' cols='50'></textarea></div></div><div id="field_3_14" class="gfield gfield--type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_14" ><label class='gfield_label gform-field-label' for='input_3_14'>Add screenshot</label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='52428800' /><input name='input_14' id='input_3_14' type='file' class='large' aria-describedby="gfield_upload_rules_3_14" onchange='javascript:gformValidateFileSize( this, 52428800 );' /><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3_14'>Max. file size: 50 MB.</span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_3_14'></div></div></div><div id="field_3_16" class="gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_3_16" ><label class='gfield_label gform-field-label' for='input_3_16'>Comments</label><div class='ginput_container'><input name='input_16' id='input_3_16' type='text' value='' autocomplete='new-password'/></div><div class='gfield_description' id='gfield_description_3_16'>This field is for validation purposes and should be left unchanged.</div></div></div></div> <div 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[3]);window['gf_submitting_3'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_3').text());}else{jQuery('#gform_3').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger("gform_pre_post_render", [{ formId: "3", currentPage: "current_page", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_3" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_3"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_3" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; jQuery( document ).trigger( 'gform_post_render', [3, current_page] ); gform.utils.trigger( { event: 'gform/postRender', native: false, data: { 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class="wp-block-navigation-item__content" href="#e"><span class="wp-block-navigation-item__label">E</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#f"><span class="wp-block-navigation-item__label">F</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#g"><span class="wp-block-navigation-item__label">G</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#h"><span class="wp-block-navigation-item__label">H</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#i"><span class="wp-block-navigation-item__label">I</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#j"><span class="wp-block-navigation-item__label">J</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#k"><span class="wp-block-navigation-item__label">K</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#l"><span class="wp-block-navigation-item__label">L</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#m"><span class="wp-block-navigation-item__label">M</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#n"><span class="wp-block-navigation-item__label">N</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#o"><span class="wp-block-navigation-item__label">O</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#p"><span class="wp-block-navigation-item__label">P</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#q"><span class="wp-block-navigation-item__label">Q</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#r"><span class="wp-block-navigation-item__label">R</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#s"><span class="wp-block-navigation-item__label">S</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#t"><span class="wp-block-navigation-item__label">T</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#u"><span class="wp-block-navigation-item__label">U</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#v"><span class="wp-block-navigation-item__label">V</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#w"><span class="wp-block-navigation-item__label">W</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#x"><span class="wp-block-navigation-item__label">X</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#y"><span class="wp-block-navigation-item__label">Y</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="#z"><span class="wp-block-navigation-item__label">Z</span></a></li></ul></nav> <p>The word list isn’t a glossary or a dictionary. It contains usage guidelines for terms specific to Intuit products. We follow AP style and Merriam Webster in most cases. If our usage differs (like our preference for the serial comma, for example), we make note of it. If you don’t see a word here, check <a href="https://contentdesign.intuit.com/foundations/tools-and-apps/#ap-stylebook">AP Stylebook</a> and the dictionary. You can also use search to see if guidance lives elsewhere on the site.</p> <div class="content-word-list"><a name="number" id="scroll-to-number" title="#"></a><div id="number" name="number"></div><h3>#</h3><a name="401k" id="scroll-to-401k" title="401(k)"></a><div id="401k" name="401k"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="401k" name="401k">401(k)</h3></div><div class="col"> <p>This is a U.S. retirement savings account. Use this format instead of <em>401K </em>or <em>401k</em>.</p> </div></div><a name="a" id="scroll-to-a" title="A"></a><div id="a" name="a"></div><h3>A</h3><a name="a-m" id="scroll-to-a-m" title="a.m."></a><div id="a-m" name="a-m"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="a-m" name="a-m">a.m.</h3></div><div class="col"> <p>Don’t use this. Instead, use AM (no periods, capitalize). See more <a href="https://contentdesign.intuit.com/style/numbers/#time">guidelines for time.</a></p> </div></div><a name="above-below" id="scroll-to-above-below" title="above, below"></a><div id="above-below" name="above-below"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="above-below" name="above-below">above, below</h3></div><div class="col"> <p>Avoid using above or below because directional cues aren’t accessible. </p>   <p>If you need to refer to text in a help article, refer to the exact area (for example, <em>Step 4</em> and not <em>Step 4 below</em>). </p>   <p>If you need to refer to the UI, just name the element (for example, <em>Go to Customers</em> and not <em>Go to Customers on the left</em>).</p>   <p>See also: <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/">Accessible content</a></p> </div></div><a name="accept" id="scroll-to-accept" title="accept"></a><div id="accept" name="accept"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="accept" name="accept">accept</h3></div><div class="col"> <p>Customers have a tough time understanding the holding bin model in QuickBooks. Because we detect their transactions, customers think those transactions are already in their books. They don’t understand what accept means in that context. Using add instead seems to help mitigate that confusion. Just be as straightforward as possible.</p> </div></div><a name="access" id="scroll-to-access" title="access"></a><div id="access" name="access"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="access" name="access">access</h3></div><div class="col"> <p>We use this as both a verb and a noun, particularly around giving and getting permissions, like sharing access to data. Don't use with prefixes like <em>re-</em> and <em>de-</em>. Use wording that makes it clear what the customer can do. </p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li><meta charset="utf-8">Restore access to your account now.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li><meta charset="utf-8">Reaccess last year's tax return.</li></ul> </div> </div> </div> </div></div><a name="account" id="scroll-to-account" title="account"></a><div id="account" name="account"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="account" name="account">account</h3></div><div class="col"> <p><em>Account</em> is not a proper noun. Use lowercase. Exception: <a href="https://contentdesign.intuit.com/resources/word-list/#intuit-account">Intuit Account</a>.</p> </div></div><a name="account-names" id="scroll-to-account-names" title="account names"></a><div id="account-names" name="account-names"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="account-names" name="account-names">account names</h3></div><div class="col"> <p>For specific account names, use the name shown in the chart of accounts list (QuickBooks) and add <em>account</em> (lowercase) at the end. Match the UI.</p> </div></div><a name="account-statement" id="scroll-to-account-statement" title="account statement"></a><div id="account-statement" name="account-statement"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="account-statement" name="account-statement">account statement</h3></div><div class="col"> <p>Use <em>account statement</em>, not <em>bank statement</em>.</p> </div></div><a name="accountant" id="scroll-to-accountant" title="accountant"></a><div id="accountant" name="accountant"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="accountant" name="accountant">accountant</h3></div><div class="col"> <p>One of our target audiences (along with small business, self-employed, and developer). Don’t capitalize it. </p> </div></div><a name="accountant-ready" id="scroll-to-accountant-ready" title="accountant ready"></a><div id="accountant-ready" name="accountant-ready"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="accountant-ready" name="accountant-ready">accountant ready</h3></div><div class="col"> <p>Don’t capitalize this feature, even when it appears in the developer site or experience. Avoid the term accountant enabled.</p> </div></div><a name="accounts-payable-a-p" id="scroll-to-accounts-payable-a-p" title="accounts payable (A/P)"></a><div id="accounts-payable-a-p" name="accounts-payable-a-p"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="accounts-payable-a-p" name="accounts-payable-a-p">accounts payable (A/P)</h3></div><div class="col"> <p>Write as shown. Don’t use <em>A/P</em> if you’re introducing the term for the first time. Better still, lead with an explanation (money owed by a business to its suppliers) and provide the term after.</p> </div></div><a name="accounts-receivable-a-r" id="scroll-to-accounts-receivable-a-r" title="accounts receivable (A/R)"></a><div id="accounts-receivable-a-r" name="accounts-receivable-a-r"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="accounts-receivable-a-r" name="accounts-receivable-a-r">accounts receivable (A/R)</h3></div><div class="col"> <p>Write as shown. Don’t use <em>A/R</em> if you’re introducing the term for the first time. Better still, lead with an explanation (a legally enforceable claim for payment) and provide the term after.</p> </div></div><a name="accrual-accrual-based" id="scroll-to-accrual-accrual-based" title="accrual, accrual-based"></a><div id="accrual-accrual-based" name="accrual-accrual-based"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="accrual-accrual-based" name="accrual-accrual-based">accrual, accrual-based</h3></div><div class="col"> <p>Accrual accounting is an accounting method where revenue or expenses are recorded when a transaction occurs rather than when payment is received or made.</p>   <p>Use this term on a limited basis, and only in content intended for tax and accounting professionals. Consider asking when a customer’s sales are recorded or describing the process instead.</p> </div></div><a name="ach" id="scroll-to-ach" title="ACH"></a><div id="ach" name="ach"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="ach" name="ach">ACH</h3></div><div class="col"> <p>ACH is a specific type of electronic funds transfer (EFT) in the U.S. It’s a payment or transfer processed through the Automated Clearing House network. It typically requires routing and account numbers.</p>   <p>In the U.S., QuickBooks services like Payments, Payroll, and Capital help customers move money between their banks and our services using ACH. <em>Bank transfer</em> or <em>bank transfer (ACH)</em> is more conversational and the preferred terms. But depending on context or legal/compliance requirements, ACH is acceptable.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <p>U.S. example</p>   <ul><li>Pay securely by credit card, debit card, or bank transfer (ACH).</li></ul> </div></div>   <p>Countries outside the US use their own interbank clearing systems. They’re specific to each country and use their own names and acronyms. Don’t use ACH outside the US.</p> </div></div><a name="active-inactive" id="scroll-to-active-inactive" title="active, inactive"></a><div id="active-inactive" name="active-inactive"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="active-inactive" name="active-inactive">active, inactive</h3></div><div class="col"> <p>Use <em>active</em> or <em>inactive</em> when referring to services or subscriptions. Use <em>make active</em> or <em>make inactive</em> for actions that the customer can take on objects (customers, vendors, and employees). Don’t use <em>active</em> or <em>inactive</em> to refer to features, functions, or parts of the product—use <em><a href="https://contentdesign.intuit.com/resources/word-list/#unavailable">unavailable</a></em> or <em>turned off </em>instead.</p> </div></div><a name="add" id="scroll-to-add" title="add"></a><div id="add" name="add"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="add" name="add">add</h3></div><div class="col"> <p><br>Research tell us customers prefer add over accept, gather, and collect because it sounds less labor-intensive. In QuickBooks we say “add… to” for bank transactions, based on research showing that customers find it easier to understand than other options. </p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Example</h3></div><div class="col"> <ul><li>Add bank transactions to your books.</li><li>Add a user to your Intuit Account.</li></ul> </div></div>   <p>Note: you add transactions TO your books; you don’t add transactions INTO your books.</p>   <p>"Create" is generally reserved for something that didn't exist before. Create new user, for example, builds a new point of access to an account. Add user implies that there's another, pre-existing user. The two words are nearly interchangeable. Add is the active verb. </p> </div></div><a name="add-in-add-on" id="scroll-to-add-in-add-on" title="add-in/add-on"></a><div id="add-in-add-on" name="add-in-add-on"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="add-in-add-on" name="add-in-add-on">add-in/add-on</h3></div><div class="col"> <p>Use <em>add-in</em> for programs and <em>add-on</em> for hardware.</p> </div></div><a name="adjusted-gross-income-agi" id="scroll-to-adjusted-gross-income-agi" title="adjusted gross income (AGI)"></a><div id="adjusted-gross-income-agi" name="adjusted-gross-income-agi"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="adjusted-gross-income-agi" name="adjusted-gross-income-agi">adjusted gross income (AGI)</h3></div><div class="col"> <p>Don’t capitalize.</p> </div></div><a name="admin" id="scroll-to-admin" title="admin"></a><div id="admin" name="admin"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="admin" name="admin">admin</h3></div><div class="col"> <p>Use <em>admin</em> whether you’re referring to an individual, role, or password. No need to spell out the full word (<em>administrator</em>) nor capitalize it.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Only the admin can add new users.</li><li>Enter your admin password.</li><li>You need admin privileges to add inventory items.</li></ul> </div></div> </div></div><a name="adviser" id="scroll-to-adviser" title="adviser"></a><div id="adviser" name="adviser"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="adviser" name="adviser">adviser</h3></div><div class="col"> <p>We break with AP style for this one. Use <em>advisor</em> for US copy. For UK and RoW, use <em>adviser</em>. <br>Exception: ProAdvisor.</p> </div></div><a name="advisor" id="scroll-to-advisor" title="advisor"></a><div id="advisor" name="advisor"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="advisor" name="advisor">advisor</h3></div><div class="col"> <p>We break with AP style for this one. Use advisor for US copy. For UK and RoW, use adviser.<br>Exception: ProAdvisor.</p> </div></div><a name="agent" id="scroll-to-agent" title="agent"></a><div id="agent" name="agent"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="agent" name="agent">agent</h3></div><div class="col"> <p>Don’t use in customer-facing content. See <a href="https://contentdesign.intuit.com/resources/word-list/#specialist">specialist</a> for generic use instead.</p>   <p>Previously in our agent handover experience, where the bot hands off to support specialists in the chat panel, we’ve used <em>agent</em>. There may be some moments where the length of the word <em>specialist</em> over <em>agent</em> creates some problems, but we can figure it out. </p>   <p>We also sometimes refer to <em>my humans</em> to help play up the fact that the bot is artificial. So we have buttons like <em>talk to a human</em> where we might otherwise have said <em>talk to an agent</em>. </p>   <p>Finally, in the bot space, <em>agent</em> can also be used to refer to the bot itself, such as <em>digital agent</em> or <em>virtual agent</em>. We've stayed away from this usage because it's ambiguous (a <em>virtual agent</em> could still be a real person).</p> </div></div><a name="aging" id="scroll-to-aging" title="aging"></a><div id="aging" name="aging"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="aging" name="aging">aging</h3></div><div class="col"> <p>In the accounting world, aging means the length of time that an invoice or a customer credit has been outstanding. In your day-to-day life, aging is an irrevocable chess game with Father Time.</p> </div></div><a name="aging-report" id="scroll-to-aging-report" title="aging report"></a><div id="aging-report" name="aging-report"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="aging-report" name="aging-report">aging report</h3></div><div class="col"> <p>A report that lists the length of time that an invoice or a customer credit has been outstanding. Don’t capitalize this.</p> </div></div><a name="ai" id="scroll-to-ai" title="AI"></a><div id="ai" name="ai"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="ai" name="ai">AI</h3></div><div class="col"> <p>It's OK to use the acronym for Artificial Intelligence, but avoid jargon when possible. While there may be instances where this need to be called out, customers are more interested in the benefits of technology, not the ins and outs. See also: <a href="https://contentdesign.intuit.com/convo-and-ai/ai-word-list/g/generative-ai-genai/">generative AI</a>, <a href="https://contentdesign.intuit.com/convo-and-ai/">Conversation & AI</a></p> </div></div><a name="all-rights-reserved" id="scroll-to-all-rights-reserved" title="all rights reserved"></a><div id="all-rights-reserved" name="all-rights-reserved"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="all-rights-reserved" name="all-rights-reserved">all rights reserved</h3></div><div class="col"> <p>A legal phrase indicating that the author of an original work holds all of the rights afforded to them under copyright law. Lowercase is fine here.</p> </div></div><a name="allows-allows-you-to" id="scroll-to-allows-allows-you-to" title="allows, allows you to"></a><div id="allows-allows-you-to" name="allows-allows-you-to"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="allows-allows-you-to" name="allows-allows-you-to">allows, allows you to</h3></div><div class="col"> <p>Don’t use <em>allow</em>—it can have legal ramifications. Use <em>let</em> or <em>can</em> instead. You could also try rewriting sentences to be crisper and more focused on the customer benefit.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Example</h3></div><div class="col"> <ul><li>QuickBooks lets you keep your business finances organized.</li><li>Keep your business finances organized with QuickBooks.</li></ul> </div></div> </div></div><a name="alternative-minimum-tax" id="scroll-to-alternative-minimum-tax" title="Alternative Minimum Tax"></a><div id="alternative-minimum-tax" name="alternative-minimum-tax"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="alternative-minimum-tax" name="alternative-minimum-tax">Alternative Minimum Tax</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="amt" id="scroll-to-amt" title="AMT"></a><div id="amt" name="amt"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="amt" name="amt">AMT</h3></div><div class="col"> <p>You can use this acronym for Alternative Minimum Tax after you spell out the full term.</p> </div></div><a name="and-so-on" id="scroll-to-and-so-on" title="and so on"></a><div id="and-so-on" name="and-so-on"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="and-so-on" name="and-so-on">and so on</h3></div><div class="col"> <p>This phrase is preferred over <em>etc.</em>, but try to avoid the use of either. Be specific and concise.</p> </div></div><a name="and-or" id="scroll-to-and-or" title="and/or"></a><div id="and-or" name="and-or"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="and-or" name="and-or">and/or</h3></div><div class="col"> <p>We don't use <em>and/or</em>. A slash can be used instead if the meaning is clear and precise. For example, "Add an adjustment/prepayment" works because it means you can add an adjustment, a prepayment, or both. If you mean <em>or,</em> write the word rather than using a slash.</p>   <p></p> </div></div><a name="anti-words" id="scroll-to-anti-words" title="anti- words"></a><div id="anti-words" name="anti-words"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="anti-words" name="anti-words">anti- words</h3></div><div class="col"> <p>We follow AP Style, which specifies using a hyphen for readability and easily remembered consistency. There are some exceptions. Here are a few (check AP Stylebook for others):</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>antibody</li><li>antitrust</li><li>antispyware</li><li>antivirus</li></ul> </div></div> </div></div><a name="any-time-anytime" id="scroll-to-any-time-anytime" title="any time (adj.), anytime (adv.)"></a><div id="any-time-anytime" name="any-time-anytime"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="any-time-anytime" name="any-time-anytime">any time (adj.), anytime (adv.)</h3></div><div class="col"> <p>Use two words when it’s an adjective modifying a noun (it answers the question “what?”), or when the word <em>at</em> is in front of it. Use one word when used as an adverb modifying a verb (it answers the question “when?”).</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>I won’t have any time until next Tuesday.</li><li>Download the PDF anytime for a step-by-step guide.</li><li>Security is available at any time of the day or night.</li></ul> </div></div> </div></div><a name="app" id="scroll-to-app" title="app"></a><div id="app" name="app"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="app" name="app">app</h3></div><div class="col"> <p>Don’t capitalize. It's OK to use for desktop/web/mobile applications. Specify the name of the app when using this word.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>The Desktop web app helps you manage your business finances online.</li><li>QuickBase is an app that lets you easily create a web database for your business.</li><li>SnapTax is one of Intuit’s mobile apps.</li></ul> </div></div> </div></div><a name="appears" id="scroll-to-appears" title="appears"></a><div id="appears" name="appears"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="appears" name="appears">appears</h3></div><div class="col"> <p>OK to use, especially when data populates. But <em>opens</em> is preferred for lists and windows that open. See also <a href="https://contentdesign.intuit.com/word-list/#display-v">display</a>.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>When you open Windows Explorer, a list of folders and files appears.</li></ul> </div></div> </div></div><a name="arrears" id="scroll-to-arrears" title="arrears (bill in arrears)"></a><div id="arrears" name="arrears"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="arrears" name="arrears">arrears (bill in arrears)</h3></div><div class="col"> <p>Overdue debts. It's OK to use this term in content intended for tax and accounting professionals.</p> </div></div><a name="assist-assistance" id="scroll-to-assist-assistance" title="assist, assistance"></a><div id="assist-assistance" name="assist-assistance"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="assist-assistance" name="assist-assistance">assist, assistance</h3></div><div class="col"> <p>Don’t use. <em>Help</em> is our preferred term—it's clearer and more conversational.</p> </div></div><a name="at-the-top-at-the-bottom" id="scroll-to-at-the-top-at-the-bottom" title="at the top, at the bottom"></a><div id="at-the-top-at-the-bottom" name="at-the-top-at-the-bottom"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="at-the-top-at-the-bottom" name="at-the-top-at-the-bottom">at the top, at the bottom</h3></div><div class="col"> <p>Never write these location cues as shown. And don’t write <em>topmost</em> or <em>bottommost</em> either. This kind of directional language is not accessible for customers navigating our products with screen readers.</p>   <p>See also: <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/accessible-content/">Accessible content</a>, <a href="https://contentdesign.intuit.com/content-patterns/write-about-the-interface/">Writing about the UI</a></p> </div></div><a name="auto-words" id="scroll-to-auto-words" title="auto- words"></a><div id="auto-words" name="auto-words"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="auto-words" name="auto-words">auto- words</h3></div><div class="col"> <p>AP Stylebook doesn’t have firm guidance on using hyphens for combining forms like <em>auto-</em>. Our stance is to go for clarity always. If it’s not an industry term and you have to use it, add a hyphen to avoid ambiguity.</p>   <p>Some terms, like <a href="https://contentdesign.intuit.com/word-list/#autopay">autopay</a>, are recognizable and an industry standard. But don’t make up your own <em>auto- </em>words. If it’s not something you’d say out loud, you shouldn’t be using it. If it looks funny to you, it’s going to look funny to the customer. Test words with customers for comprehension.</p>   <p>You might also consider whether there’s a clearer way to say what you’re trying to say. Here’s a real live example: A button could say <em>Auto add</em>. Whether it’s <em>Auto-add</em> or <em>Auto add</em>, the hyphen isn’t the issue here. The term is unclear (are you adding a vehicle? What’s going to happen after you click the button?). Instead, you could say <em>Add for me</em>. Always consider the context.</p> </div></div><a name="autocategorization" id="scroll-to-autocategorization" title="auto-categorization"></a><div id="autocategorization" name="autocategorization"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="autocategorization" name="autocategorization">auto-categorization</h3></div><div class="col"> <p>Not autocategorization or autocat.</p> </div></div><a name="auto-fill" id="scroll-to-auto-fill" title="auto-fill"></a><div id="auto-fill" name="auto-fill"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="auto-fill" name="auto-fill">auto-fill</h3></div><div class="col"> <p>Hyphenate as shown.</p> </div></div><a name="autopay" id="scroll-to-autopay" title="autopay"></a><div id="autopay" name="autopay"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="autopay" name="autopay">autopay</h3></div><div class="col"> <p>Autopay is a QuickBooks feature that an SMB's customers can enable to pay their invoices automatically. Use <em>autopay</em> as a noun to describe the feature. Avoid using as a verb. It’s OK to say <em>automatic payments</em> as well, where appropriate. Don't capitalize.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-k-color has-css-opacity has-k-background-color has-background"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-l-color has-css-opacity has-l-background-color has-background"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul> <li>With autopay, get paid on time, every time</li>   <li>Set up automatic payments so you never miss a bill again</li> </ul> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul> <li>Autopay your bill every month</li>   <li>View autopayments</li> </ul>   <p>Terms like these are confusing and can raise contextual issues: Is it a customer’s payment? Is it a payment they’re giving to someone else? Always choose the clearest language—even if that means it’s a little longer.</p> </div> </div> </div></div><a name="b" id="scroll-to-b" title="B"></a><div id="b" name="b"></div><h3>B</h3><a name="back-up-backup" id="scroll-to-back-up-backup" title="back up (v.), backup (n., adj.)"></a><div id="back-up-backup" name="back-up-backup"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="back-up-backup" name="back-up-backup">back up (v.), backup (n., adj.)</h3></div><div class="col"> <p>One word or two, depending on use, but never hyphenated.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>To back up your data, choose File and then Backup.</li><li>The flash drive contains the latest backup file.</li></ul> </div></div> </div></div><a name="back-end" id="scroll-to-back-end" title="back-end"></a><div id="back-end" name="back-end"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="back-end" name="back-end">back-end</h3></div><div class="col"> <p>Hyphenate if needed for clarity when used as a modifier. Otherwise, two words.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>The back-end service may interact directly with the front-end app.</li><li>Find the HDMI port at the back end of the device.</li></ul> </div></div> </div></div><a name="backdated" id="scroll-to-backdated" title="backdated"></a><div id="backdated" name="backdated"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="backdated" name="backdated">backdated</h3></div><div class="col"> <p>One word, not hyphenated.</p> </div></div><a name="backorder" id="scroll-to-backorder" title="backorder"></a><div id="backorder" name="backorder"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="backorder" name="backorder">backorder</h3></div><div class="col"> <p>One word, not hyphenated.</p> </div></div><a name="bank" id="scroll-to-bank" title="bank"></a><div id="bank" name="bank"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="bank" name="bank">bank</h3></div><div class="col"> <p>Use <em>bank</em> for references to banks in the U.S.</p> </div></div><a name="bank-transfer" id="scroll-to-bank-transfer" title="bank transfer"></a><div id="bank-transfer" name="bank-transfer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="bank-transfer" name="bank-transfer">bank transfer</h3></div><div class="col"> <p>The transfer of funds between bank accounts. Note the differences between the U.S. and other regions.</p>   <p>In the U.S., bank transfers include transfers through ACH (more common) and direct bank-to-bank transfers (less common). Use <em>bank transfer</em> or <em>bank transfer (ACH)</em> when referring to a method of payment. <em>Bank transfer</em> is usually sufficient. If the context is about fees for different payment types, adding ACH in parenthesis can be helpful. Use <em>transfer</em> when referring to money movement across a person’s accounts. Examples (U.S.): </p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Set money aside automatically with recurring transfers between your checking and savings accounts.</li><li>Pay using a debit card or bank transfer for free.</li><li>$10 maximum fee for payments made by bank transfer (ACH). Additional service charges added for credit card payments.</li></ul> </div></div>   <p>In the UK and Australia, bank transfer means different things depending on placement. Use bank transfer in CTAs, headings, and subheads/body text if referring specifically to the internal transfer of funds between bank accounts within the same bank by the same person.</p>   <p>Use Pay or Make a payment in CTAs and headings if referring to external transfers of funds between bank accounts owned by different people, or run by different banks. In subheads or body copy, it’s OK to use <em>bank transfer</em> for added context. Examples (UK):</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <h5 id="h-set-up-bank-transfers">Set up bank transfers</h5>   <p>Set aside money automatically with recurring bank transfers between your current and savings accounts.</p>   <h5 id="h-make-a-payment">Make a payment </h5>   <p>Send money by bank transfer.</p> </div></div>   <p>See also: <a href="https://contentdesign.intuit.com/word-list/#ach">ACH</a></p> </div></div><a name="bank-level-security" id="scroll-to-bank-level-security" title="bank-level security"></a><div id="bank-level-security" name="bank-level-security"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="bank-level-security" name="bank-level-security">bank-level security</h3></div><div class="col"> <p>Don’t use. Avoid phrases that compare our security measures to other industry standards. Instead, if relevant, talk about how Intuit keeps customers’ personal and financial information data safe.</p>   <p>For expanded discussion, meet with your legal partner or visit our <a href="https://security.intuit.com/security-practices">public security website for Intuit customers</a>.</p> </div></div><a name="based-on" id="scroll-to-based-on" title="based on"></a><div id="based-on" name="based-on"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="based-on" name="based-on">based on</h3></div><div class="col"> <p>Don’t write <em>based upon</em>.</p> </div></div><a name="best-selling-n-best-selling-adj" id="scroll-to-best-selling-n-best-selling-adj" title="best selling (n.), best-selling (adj.)"></a><div id="best-selling-n-best-selling-adj" name="best-selling-n-best-selling-adj"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="best-selling-n-best-selling-adj" name="best-selling-n-best-selling-adj">best selling (n.), best-selling (adj.)</h3></div><div class="col"> <p>Write as shown. Don’t say <em>bestselling</em> or <em>best selling software</em>.</p> </div></div><a name="beta" id="scroll-to-beta" title="beta"></a><div id="beta" name="beta"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="beta" name="beta">beta</h3></div><div class="col"> <p>Use sparingly and consider clearer alternatives (like <em>pilot study</em>) depending on the context. It’s not an acronym, so don’t use all caps (BETA).</p> </div></div><a name="bi-words" id="scroll-to-bi-words" title="bi- words"></a><div id="bi-words" name="bi-words"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="bi-words" name="bi-words">bi- words</h3></div><div class="col"> <p>Don’t hyphenate. </p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>biannual</li><li>biennial</li></ul> </div></div> </div></div><a name="bimonthly" id="scroll-to-bimonthly" title="bimonthly"></a><div id="bimonthly" name="bimonthly"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="bimonthly" name="bimonthly">bimonthly</h3></div><div class="col"> <p>Don’t use. Be specific and as clear as possible to avoid any confusion.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>twice a month</li><li>every two months</li></ul> </div></div> </div></div><a name="birth-date" id="scroll-to-birth-date" title="birth date"></a><div id="birth-date" name="birth-date"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="birth-date" name="birth-date">birth date</h3></div><div class="col"> <p>Two words as shown. Alternatively, you can use <em>birthday</em>, which is more conversational.</p> </div></div><a name="biweekly" id="scroll-to-biweekly" title="biweekly"></a><div id="biweekly" name="biweekly"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="biweekly" name="biweekly">biweekly</h3></div><div class="col"> <p>Don’t use. Be specific and as clear as possible to avoid confusion.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>twice a week</li><li>every two weeks</li></ul> </div></div> </div></div><a name="black-box" id="scroll-to-black-box" title="black box"></a><div id="black-box" name="black-box"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="black-box" name="black-box">black box</h3></div><div class="col"> <p>Don’t use. In general, avoid metaphorical terms where black means mysterious, shady, or bad and white means good, accepted, or true. Use a more literal term, such as <em>confusing</em> or <em>unclear</em>. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="black-hat" id="scroll-to-black-hat" title="black hat (hacking)"></a><div id="black-hat" name="black-hat"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="black-hat" name="black-hat">black hat (hacking)</h3></div><div class="col"> <p>This term enforces the “white is good” and “black is bad” paradigm. Don’t use it. Try <em>unethical hacker/hacking</em>. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="black-indigenous-and-people-of-color-bipoc" id="scroll-to-black-indigenous-and-people-of-color-bipoc" title="Black, Indigenous, and people of color (BIPOC)"></a><div id="black-indigenous-and-people-of-color-bipoc" name="black-indigenous-and-people-of-color-bipoc"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="black-indigenous-and-people-of-color-bipoc" name="black-indigenous-and-people-of-color-bipoc">Black, Indigenous, and people of color (BIPOC)</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="blacklist" id="scroll-to-blacklist" title="blacklist (n., v.)"></a><div id="blacklist" name="blacklist"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="blacklist" name="blacklist">blacklist (n., v.)</h3></div><div class="col"> <p>This term enforces the “white is good” and “black is bad” paradigm. Don’t use. Instead, use an alternative that’s appropriate to the context, such as <em>block</em> or <em>deny</em> (for verbs) or <em>deny list</em> (for nouns). <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="bottom-left-bottom-right" id="scroll-to-bottom-left-bottom-right" title="bottom left, bottom right"></a><div id="bottom-left-bottom-right" name="bottom-left-bottom-right"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="bottom-left-bottom-right" name="bottom-left-bottom-right">bottom left, bottom right</h3></div><div class="col"> <p>Location and directional cues aren't accessible, so we don't use them. It's fine to just name to whatever UI element you need to refer to, without mentioning where it is.</p> </div></div><a name="box-14" id="scroll-to-box-14" title="box 14"></a><div id="box-14" name="box-14"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="box-14" name="box-14">box 14</h3></div><div class="col"> <p>Yes, box 14 with a lowercase <em>b </em>is an important thing for TurboTax customers. Don’t write <em>Box 14</em>.</p> </div></div><a name="breach-breached" id="scroll-to-breach-breached" title="breach, breached"></a><div id="breach-breached" name="breach-breached"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="breach-breached" name="breach-breached">breach, breached</h3></div><div class="col"> <p>Use <em>compromised</em> to explain a data security problem to customers. Avoid words that might create unnecessary panic or anxiety, like <em>hacked, theft, stolen, breached, </em>or <em>leaked. </em>Be sure to provide clear next steps and offer solutions whenever possible.</p> </div></div><a name="brown-bag" id="scroll-to-brown-bag" title="brown bag"></a><div id="brown-bag" name="brown-bag"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="brown-bag" name="brown-bag">brown bag</h3></div><div class="col"> <p>Don't use this term. It refers to intra-racial discrimination from the segregation era. Try <em>lunch and learn </em>or <em>lunch meeting</em>. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="bug" id="scroll-to-bug" title="bug"></a><div id="bug" name="bug"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="bug" name="bug">bug</h3></div><div class="col"> <p>Avoid words that might create unnecessary anxiety or diminish trust, like <em>bug</em>. Instead, use <em>issue </em>or <em>situation</em>.</p> </div></div><a name="business-name" id="scroll-to-business-name" title="business name"></a><div id="business-name" name="business-name"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="business-name" name="business-name">business name</h3></div><div class="col"> <p>Write <em>business name</em> if you’re referring to the customer’s business or to the legal business name. Company name refers to what the customer named their business inside QuickBooks.</p> </div></div><a name="busywork" id="scroll-to-busywork" title="busywork"></a><div id="busywork" name="busywork"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="busywork" name="busywork">busywork</h3></div><div class="col"> <p>One word. It’s the drudgery that QuickBooks eliminates for users.</p> </div></div><a name="button" id="scroll-to-button" title="button"></a><div id="button" name="button"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="button" name="button">button</h3></div><div class="col"> <p>Don't use. When you need to direct a customer to a specific CTA, just tell them what the button says, without calling it a button.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>When you're done, select <strong>Save</strong>.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>When you're done, select the <strong>Save</strong> button.</li></ul> </div> </div> </div> </div></div><a name="c" id="scroll-to-c" title="C"></a><div id="c" name="c"></div><h3>C</h3><a name="c-corporation" id="scroll-to-c-corporation" title="C corporation"></a><div id="c-corporation" name="c-corporation"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="c-corporation" name="c-corporation">C corporation</h3></div><div class="col"> <p>Capitalize as shown. Don't add a hyphen to the full name. If you abbreviate, add a hyphen.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>You may use this form if your business is a C corporation.</li><li>The rule applies to S-corp and C-corp businesses.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>You may want to form an C-Corporation.</li><li>Select C corp from the menu.</li></ul> </div> </div> </div></div><a name="cad" id="scroll-to-cad" title="CAD"></a><div id="cad" name="cad"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="cad" name="cad">CAD</h3></div><div class="col"> <p>Canadian dollar. Abbreviate as shown.</p> </div></div><a name="cakewalk" id="scroll-to-cakewalk" title="cakewalk"></a><div id="cakewalk" name="cakewalk"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="cakewalk" name="cakewalk">cakewalk</h3></div><div class="col"> <p>Don't use. This term refers to plantation owners who held contests in which enslaved people competed for a cake. Later, it was popularized through racist minstrel shows. Try being more clear. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="campaign" id="scroll-to-campaign" title="campaign"></a><div id="campaign" name="campaign"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="campaign" name="campaign">campaign</h3></div><div class="col"> <p>A marketing term describing multiple messages (email, text, etc) that support a shared goal. Don’t use to describe a one-off marketing activity, like sending a single email. We also use the generic <em>campaign</em> to refer to a user's marketing efforts in general.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-k-color has-css-opacity has-k-background-color has-background"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-l-color has-css-opacity has-l-background-color has-background"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul class="wp-block-list"> <li>(When referring to a single email)<br>Your email is ready to send.</li> </ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul class="wp-block-list"> <li>(When referring to a single email)<br>Your email campaign is ready to send.</li> </ul> </div> </div> </div></div><a name="can" id="scroll-to-can" title="can"></a><div id="can" name="can"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="can" name="can">can</h3></div><div class="col"> <p><em>Can</em> is more conversational than <em>allowed to</em> or <em>enabled</em>. We use <em>can</em> when we can.</p> </div></div><a name="cant" id="scroll-to-cant" title="can’t"></a><div id="cant" name="cant"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="cant" name="cant">can’t</h3></div><div class="col"> <p>We try to keep things conversational, so we don’t write <em>cannot</em> or <em>can not</em>.</p> </div></div><a name="canceled-canceling-cancellation" id="scroll-to-canceled-canceling-cancellation" title="canceled, canceling, cancellation"></a><div id="canceled-canceling-cancellation" name="canceled-canceling-cancellation"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="canceled-canceling-cancellation" name="canceled-canceling-cancellation">canceled, canceling, cancellation</h3></div><div class="col"> <p>In the U.S., spell the past tense version of the verb and the gerund with only one L. To keep things interesting, the noun form (<em>cancellation</em>) uses two Ls. Don’t use British spelling with two Ls for verb forms (<em>cancelled, cancelling</em>), unless you're in the UK.</p> </div></div><a name="capture" id="scroll-to-capture" title="capture"></a><div id="capture" name="capture"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="capture" name="capture">capture</h3></div><div class="col"> <p>Use <em>snap</em> instead of <em>capture</em> if you're referring to taking a photo on a mobile device. In user tests, folks liked <em>snap</em> because it felt easy, understandable, and friendly. It's also a harder-working verb than <em>take a photo</em>.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Example</h3></div><div class="col"> <ul><li>Snap a photo </li><li>Snap or upload photos of receipts </li><li>Snap receipts once and save them forever</li></ul> </div></div> </div></div><a name="cash-flow" id="scroll-to-cash-flow" title="cash flow"></a><div id="cash-flow" name="cash-flow"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="cash-flow" name="cash-flow">cash flow</h3></div><div class="col"> <p id="cash-flow"><em>Cash flow</em> is always two words. When you use it as an adjective, don't hyphenate it (<em>cash flow forecast</em>).</p> </div></div><a name="cell-phone" id="scroll-to-cell-phone" title="cell phone"></a><div id="cell-phone" name="cell-phone"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="cell-phone" name="cell-phone">cell phone</h3></div><div class="col"> <p>Don’t use. Instead, use <em>mobile device </em>or <em>phone or tablet</em>. Avoid saying just <em>phone</em> unless you’re creating separate content for tablet users (25% of mobile customers use a tablet).</p> </div></div><a name="cha-ching" id="scroll-to-cha-ching" title="cha-ching"></a><div id="cha-ching" name="cha-ching"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="cha-ching" name="cha-ching">cha-ching</h3></div><div class="col"> <p>That’s the sound of money being made. The other sound is <a href="https://contentdesign.intuit.com/resources/word-list/#ka-ching">ka-ching</a>. Use both sparingly.</p> </div></div><a name="chart-of-accounts" id="scroll-to-chart-of-accounts" title="chart of accounts"></a><div id="chart-of-accounts" name="chart-of-accounts"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="chart-of-accounts" name="chart-of-accounts">chart of accounts</h3></div><div class="col"> <p>A primary list of accounts a company records transactions against in its general ledger. Set in lowercase.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>We call this your chart of accounts.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>We call this your Chart of Accounts.</li></ul> </div> </div> </div> </div></div><a name="check-cheque" id="scroll-to-check-cheque" title="check (US), cheque (UK, CA)"></a><div id="check-cheque" name="check-cheque"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="check-cheque" name="check-cheque">check (US), cheque (UK, CA)</h3></div><div class="col"> <p>Set lowercase as shown when you're writing about the financial document. In Canada and the UK, the financial document is spelled <em>cheque</em>.</p> </div></div><a name="checkmark" id="scroll-to-checkmark" title="checkmark"></a><div id="checkmark" name="checkmark"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="checkmark" name="checkmark">checkmark</h3></div><div class="col"> <p>Always one word, no hyphen.</p> </div></div><a name="child-and-dependent-care-credit" id="scroll-to-child-and-dependent-care-credit" title="Child and Dependent Care Credit"></a><div id="child-and-dependent-care-credit" name="child-and-dependent-care-credit"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="child-and-dependent-care-credit" name="child-and-dependent-care-credit">Child and Dependent Care Credit</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="child-tax-credit" id="scroll-to-child-tax-credit" title="Child Tax Credit"></a><div id="child-tax-credit" name="child-tax-credit"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="child-tax-credit" name="child-tax-credit">Child Tax Credit</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="choose" id="scroll-to-choose" title="choose"></a><div id="choose" name="choose"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="choose" name="choose">choose</h3></div><div class="col"> <p>Use <em>choose</em> to refer to a customer decision that isn’t UI-related. Use <a href="https://contentdesign.intuit.com/resources/word-list/#select">select</a> for clickable or tappable items.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Choose whether you want to consult a bookkeeper or an accountant.</li><li>Choose the best partners for your business.</li></ul> </div></div> </div></div><a name="circle-the-wagons" id="scroll-to-circle-the-wagons" title="circle the wagons"></a><div id="circle-the-wagons" name="circle-the-wagons"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="circle-the-wagons" name="circle-the-wagons">circle the wagons</h3></div><div class="col"> <p>Don't use. This phrase is based on racist notions of Indigenous peoples. You could say something like <em>gather folks together</em> or <em>unite </em>instead. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="click" id="scroll-to-click" title="click"></a><div id="click" name="click"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="click" name="click">click</h3></div><div class="col"> <p>Use <em>select </em>instead—not everyone is clicking with a mouse. You should also avoid writing <em>Click here</em> for links or buttons. Instead, provide clear context for where the CTA will take the customer. See also: <a href="https://contentdesign.intuit.com/product-and-ui/actions/">Actions</a>, <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/accessible-content/#robust">Accessible content</a></p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-css-opacity has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-css-opacity has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul> <li>Select Vendors and then Bill </li>   <li>Get pricing info</li> </ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul> <li>Click the Vendors button</li> </ul>   <ul> <li>Click to get pricing info</li> </ul>   <p></p> </div> </div> </div>   <p></p> </div></div><a name="client" id="scroll-to-client" title="client"></a><div id="client" name="client"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="client" name="client">client</h3></div><div class="col"> <p>Use <em>client</em> when talking to an accountant or expert about their own customers or Intuit customers they’re working with.</p> </div></div><a name="close" id="scroll-to-close" title="close"></a><div id="close" name="close"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="close" name="close">close</h3></div><div class="col"> <p>Use <em>close</em> for closing windows, documents, or files. Use <em>exit</em> for Windows applications and <em>quit</em> for Mac applications. Don’t use <em>shut down</em>.</p> </div></div><a name="cloud-cloud-based-cloud-based-computing-cloud-computing" id="scroll-to-cloud-cloud-based-cloud-based-computing-cloud-computing" title="cloud, cloud-based, cloud-based computing, cloud computing"></a><div id="cloud-cloud-based-cloud-based-computing-cloud-computing" name="cloud-cloud-based-cloud-based-computing-cloud-computing"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="cloud-cloud-based-cloud-based-computing-cloud-computing" name="cloud-cloud-based-cloud-based-computing-cloud-computing">cloud, cloud-based, cloud-based computing, cloud computing</h3></div><div class="col"> <p>Tread lightly when using <em>cloud</em>. It's vague and can make customers feel that we don’t have control over their data. You want to make sure customers understand exactly where their data is going. Focus on the action the customer is taking or be specific about the location. Try phrases like <em>online, on the web</em>, and <em>anywhere/anytime access</em>. If you must use it, it's lowercase.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>File saved and synced online.</li><li>Your transactions successfully synced with QuickBooks.</li></ul> </div></div>   <p></p> </div></div><a name="collapse" id="scroll-to-collapse" title="collapse"></a><div id="collapse" name="collapse"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="collapse" name="collapse">collapse</h3></div><div class="col"> <p><em>Collapse</em> is a bit jargon-y. Use more conversational words, like <em>close</em> or <em>hide</em>.</p> </div></div><a name="company" id="scroll-to-company" title="company"></a><div id="company" name="company"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="company" name="company">company</h3></div><div class="col"> <p>This is what a customer sets up in QuickBooks to track financial data for a business. A customer can have more than one company associated with their Intuit account.</p> </div></div><a name="company-file" id="scroll-to-company-file" title="company file"></a><div id="company-file" name="company-file"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="company-file" name="company-file">company file</h3></div><div class="col"> <p>For QuickBooks Desktop, use <em>company file</em>. This refers to the financial data a business has in their QuickBooks account. For customers who already moved or are switching from QuickBooks Desktop to QuickBooks Online, use <em>company data</em>. For all other QuickBooks Online customers, use <em>company</em>.</p> </div></div><a name="company-name" id="scroll-to-company-name" title="company name"></a><div id="company-name" name="company-name"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="company-name" name="company-name">company name</h3></div><div class="col"> <p>Write <em>business name </em>if you’re referring to the customer’s business or to the legal business name. <em>Company name</em> refers to what the customer named their business inside QuickBooks.</p> </div></div><a name="compromised" id="scroll-to-compromised" title="compromised"></a><div id="compromised" name="compromised"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="compromised" name="compromised">compromised</h3></div><div class="col"> <p>Use <em>compromised</em> to explain a data security problem to customers. Avoid words that might create unnecessary panic or anxiety, like <em>hacked, theft, stolen, breached, </em>or <em>leaked. </em>Be sure to provide clear next steps and offer solutions whenever possible.</p> </div></div><a name="computer" id="scroll-to-computer" title="computer"></a><div id="computer" name="computer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="computer" name="computer">computer</h3></div><div class="col"> <p>Use <em>computer</em>, not <em>PC</em> or <em>machine</em>. PC is OK to use when differentiating between types of computers.</p> </div></div><a name="confirm" id="scroll-to-confirm" title="confirm"></a><div id="confirm" name="confirm"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="confirm" name="confirm">confirm</h3></div><div class="col"> <p><em>Confirm</em> conveys a formal, serious tone, so avoid it unless you think the context truly calls for that. Try <em>make sure, double-check,</em> or <em>take a final look</em> instead.</p> </div></div><a name="congratulations" id="scroll-to-congratulations" title="congratulations"></a><div id="congratulations" name="congratulations"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="congratulations" name="congratulations">congratulations</h3></div><div class="col"> <p>Try to be purposeful about when you congratulate. It's better to use it for unique situations rather than in flows that customers might see on a recurring basis. You can also say <em>congrats</em> instead to be more conversational. <a href="https://contentdesign.intuit.com/content-patterns/celebrations/">Learn more about celebrations</a></p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>Congrats! Your loan was approved.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Congratulations on finishing this week's payroll.</li></ul> </div> </div> </div> </div></div><a name="connect-connection" id="scroll-to-connect-connection" title="connect, connection"></a><div id="connect-connection" name="connect-connection"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="connect-connection" name="connect-connection">connect, connection</h3></div><div class="col"> <p>Use <em>connect</em> when a customer wants to include info from a non-Intuit entity in their Intuit experience (transaction info from their bank or an app, for example). It can also refer to speaking with a pro or other subject-matter expert. Use <em>connect</em> contextually, and only in reference to bank accounts that have already been linked in QuickBooks.</p>   <p>A<em> connection </em>may be established and ongoing, like a bank connection to QuickBooks, or a temporary one, like an online connection on a mobile device. <br><br>For more on language around bank connections, see <a href="https://contentdesign.intuit.com/word-list/#link-v">link</a></p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>We can't connect to US Bank right now.</li><li>One of your bank connections stopped working.</li></ul> </div></div> </div></div><a name="conquer" id="scroll-to-conquer" title="conquer"></a><div id="conquer" name="conquer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="conquer" name="conquer">conquer</h3></div><div class="col"> <p>This term has ties to colonization. Be mindful of how the idea of dominance—often of a people or place by force—shows up in words like this. Other words you could try instead: win, overcome, defeat. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="contractor" id="scroll-to-contractor" title="contractor"></a><div id="contractor" name="contractor"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="contractor" name="contractor">contractor</h3></div><div class="col"> <p>This word can mean different things: someone who provides services but isn’t an employee or someone who works in the construction business. Make sure the context is clear wherever you’re using the word.</p> </div></div><a name="copy" id="scroll-to-copy" title="copy"></a><div id="copy" name="copy"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="copy" name="copy">copy</h3></div><div class="col"> <p>In the context of migrating data from QuickBooks Desktop to QuickBooks Online, use <em>copy</em> instead of <em>transfer</em>. <em>Transfer</em> makes users feel like there’s a possibility that their information could get lost, or isn’t being stored for some period of time.</p> </div></div><a name="corrupt-corrupted" id="scroll-to-corrupt-corrupted" title="corrupt, corrupted"></a><div id="corrupt-corrupted" name="corrupt-corrupted"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="corrupt-corrupted" name="corrupt-corrupted">corrupt, corrupted</h3></div><div class="col"> <p>Don’t use. <em>Corrupt</em> is imprecise and, in some contexts, associated with dishonesty and guilt. Instead, use <em>damaged</em> or offer suggestions to fix the situation.</p> </div></div><a name="cra" id="scroll-to-cra" title="CRA"></a><div id="cra" name="cra"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="cra" name="cra">CRA</h3></div><div class="col"> <p>The CRA (Canada Revenue Agency). No need to spell it out; it’s commonly understood. And don’t forget the <em>the</em>! (Lowercase <em>t</em> if not at the start of a sentence.)</p> </div></div><a name="crash" id="scroll-to-crash" title="crash"></a><div id="crash" name="crash"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="crash" name="crash">crash</h3></div><div class="col"> <p>Don’t use. We never want to cause or instill panic in our customers. If their computer stops working properly, or we know a program is going to malfunction and shut down altogether, be straightforward and let them know, but don’t say <em>crashed</em>. Instead, use “stopped responding” or other nonalarmist language that softens the message. Offer a solution or timeline when possible.</p> </div></div><a name="crypto-cryptocurrency" id="scroll-to-crypto-cryptocurrency" title="crypto, cryptocurrency"></a><div id="crypto-cryptocurrency" name="crypto-cryptocurrency"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="crypto-cryptocurrency" name="crypto-cryptocurrency">crypto, cryptocurrency</h3></div><div class="col"> <p>It’s OK to use <em>crypto</em> pretty much everywhere. It’s short, easy to read, and customers understand what it means. <em>Cryptocurrency</em> may work better in educational content, if you’re providing a general overview of what crypto is. Even in those cases, though, it’s fine to switch to <em>crypto</em> after first mention.</p>   <p>You can say <em>crypto</em> or <em>cryptocurrencies</em> when you’re referring to the multiple types collectively (bitcoin, ether, tether, and so on). Use <em>crypto</em> to describe any one of the cryptocurrencies. Only refer to a specific type by name if the customer needs that info for context.</p>   <p>If you need to refer to a specific cryptocurrency, use lowercase, as you would for traditional currencies (dollar, yen). Do uppercase the proper names of blockchains, crypto technologies, or communities (Bitcoin blockchain, Ethereum).</p>   <p>There's no universal symbol for cryptocurrency. Each type has its own.</p>   <p>In some broader contexts, we use <em>crypto</em> as an umbrella term that includes related technologies and applications. <a href="https://sites.intuit.com/home/crypto-center-of-excellence" target="_blank" rel="noreferrer noopener">Check out the Intuit Crypto Center of Excellence</a></p> </div></div><a name="cursor" id="scroll-to-cursor" title="cursor"></a><div id="cursor" name="cursor"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="cursor" name="cursor">cursor</h3></div><div class="col"> <p>Use <em>cursor</em> when you mean the vertical blinking line that shows where text you type will appear. Use <em>pointer</em> when you mean the arrow that moves around onscreen when you move your mouse. </p>   <p>But mostly, consider whether you need to say these terms at all in your writing, since they're not very accessible and not applicable if you're using a screen reader.</p> </div></div><a name="customer" id="scroll-to-customer" title="customer"></a><div id="customer" name="customer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="customer" name="customer">customer</h3></div><div class="col"> <p>People who use Intuit products are our customers. You can also use <em>customer</em> when talking to a small business about their customers. See also: <a href="https://contentdesign.intuit.com/word-list/#client">client</a></p> </div></div><a name="customer-support-turbotax-help-team-help-team" id="scroll-to-customer-support-turbotax-help-team-help-team" title="Customer Support, TurboTax Help Team, help team"></a><div id="customer-support-turbotax-help-team-help-team" name="customer-support-turbotax-help-team-help-team"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="customer-support-turbotax-help-team-help-team" name="customer-support-turbotax-help-team-help-team">Customer Support, TurboTax Help Team, help team</h3></div><div class="col"> <p>These are the options for referring to the TurboTax help team. We don’t write just <em>Customer Care</em>, <em>Customer Service</em>, or <em>agents</em>. See also: <a href="https://contentdesign.intuit.com/word-list/#expert">expert</a></p> </div></div><a name="customize" id="scroll-to-customize" title="customize, customise"></a><div id="customize" name="customize"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="customize" name="customize">customize, customise</h3></div><div class="col"> <p>Use <em>customize</em> (U.S.) or <em>customise </em>(UK and other regions) when you’re personalizing something (such as a template or form) for your own use. Use <em>change</em> or <em>edit</em> instead for changing data (such as a customer name or email).</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Reports that you customize and then save will be listed here.</li><li>Change user ID, e-mail, or password</li></ul> </div></div> </div></div><a name="d" id="scroll-to-d" title="D"></a><div id="d" name="d"></div><h3>D</h3><a name="dark-mode" id="scroll-to-dark-mode" title="dark mode"></a><div id="dark-mode" name="dark-mode"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="dark-mode" name="dark-mode">dark mode</h3></div><div class="col"> <p>OK to use. Refers to the hue or light levels of a design. <em>Dark</em> in this context is literal, not figurative. Note this is different from a term like <em>dark UX</em> or <em>dark web</em>, where dark is a metaphor for something shady, tricky, or nefarious. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about how to determine if a word is harmful</a></p> </div></div><a name="dark-ux" id="scroll-to-dark-ux" title="dark UX, dark patterns"></a><div id="dark-ux" name="dark-ux"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="dark-ux" name="dark-ux">dark UX, dark patterns</h3></div><div class="col"> <p>Don’t use. Avoid metaphorical terms where <em>dark </em>means mysterious, shady, or bad. These reinforce research findings that suggest people have a tendency to perceive someone with darker skin as more likely to commit an immoral act. Use <em>deceptive design patterns</em>, <em>deceptive design</em>, or <em>deceptive UX</em> instead. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="data" id="scroll-to-data" title="data"></a><div id="data" name="data"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="data" name="data">data</h3></div><div class="col"> <p><em>Data</em> and <em>information</em> are the best terms when discussing privacy issues or other sensitive topics with customers, as they convey the importance of the message and align with legal standards.</p>   <p>It is OK to use <em>info</em> as an alternative in less formal, more conversational contexts.</p> </div></div><a name="day-care-day-care-facility-family-day-care" id="scroll-to-day-care-day-care-facility-family-day-care" title="day care, day-care facility, family day care"></a><div id="day-care-day-care-facility-family-day-care" name="day-care-day-care-facility-family-day-care"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="day-care-day-care-facility-family-day-care" name="day-care-day-care-facility-family-day-care">day care, day-care facility, family day care</h3></div><div class="col"> <p><em>Day care</em> is two words as a noun and hyphenated as an adjective. These terms can be important for TurboTax users. Write <em>day-care facility</em> not <em>day care facility</em> or <em>daycare facility</em>.</p> </div></div><a name="dba-doing-business-as" id="scroll-to-dba-doing-business-as" title="DBA; Doing business as"></a><div id="dba-doing-business-as" name="dba-doing-business-as"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="dba-doing-business-as" name="dba-doing-business-as">DBA; Doing business as</h3></div><div class="col"> <p><em>DBA</em> is the standard legal acronym for <em>doing business as</em>. If you’re reading this, you might be writing an interface field label, in which case <em>legal business name</em> is probably the better option. Use sentence case in UI field labels (that is, <em>Legal business name</em>).</p> </div></div><a name="deactivate" id="scroll-to-deactivate" title="deactivate"></a><div id="deactivate" name="deactivate"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="deactivate" name="deactivate">deactivate</h3></div><div class="col"> <p>Try to avoid using <em>deactivate </em>because it sounds like technical jargon. For turning a preference on or off (as in a toggle button), use <em>turn on/turn off</em>, <em>on/off</em>, or use visual clues. For removing filters or unselecting checkboxes, use <em>clear.</em></p> </div></div><a name="dear" id="scroll-to-dear" title="dear"></a><div id="dear" name="dear"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="dear" name="dear">dear</h3></div><div class="col"> <p>Avoid <em>dear</em> as in, “Dear Valued QuickBooks Online Account Customer.” </p>   <p>We aim to be modern and forward-thinking in our writing. <em>Dear </em>can feel formal and old-fashioned. Consider friendly alternatives like <em>hi</em> or <em>hello</em>.</p> </div></div><a name="default" id="scroll-to-default" title="default"></a><div id="default" name="default"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="default" name="default">default</h3></div><div class="col"> <p>Try to avoid using <em>default</em> in customer-facing copy because of its associations with failure to pay or a failing generally.</p> </div></div><a name="denigrate" id="scroll-to-denigrate" title="denigrate"></a><div id="denigrate" name="denigrate"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="denigrate" name="denigrate">denigrate</h3></div><div class="col"> <p>This word means “to blacken” and further perpetuates the “black is bad” stereotype. Use clearer language—check the thesaurus or rewrite what you're trying to say to be simpler. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="department-of-revenue" id="scroll-to-department-of-revenue" title="Department of Revenue"></a><div id="department-of-revenue" name="department-of-revenue"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="department-of-revenue" name="department-of-revenue">Department of Revenue</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="deselect" id="scroll-to-deselect" title="deselect"></a><div id="deselect" name="deselect"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="deselect" name="deselect">deselect</h3></div><div class="col"> <p><em>Select</em> is OK, but don’t use <em>deselect</em>. Instead, use <em>clear</em>. The term <em>deselect</em> causes a problem for localization and sounds overly technical. See also: <a href="https://contentdesign.intuit.com/word-list/u/uncheck/">uncheck</a>, <a href="https://contentdesign.intuit.com/word-list/d/disable-disabled/">disable</a></p> </div></div><a name="device" id="scroll-to-device" title="device"></a><div id="device" name="device"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="device" name="device">device</h3></div><div class="col"> <p>For experiences where you know what device users will be on (i.e. Android or iOS), consider specific terminology. </p>   <p>For responsive pages, where users may be on a range of devices, <em>device</em>, <em>mobile device</em>, or <em>phone or tablet</em> can all work well. Avoid saying just <em>phone</em> unless you’re creating separate content for tablet users.</p> </div></div><a name="dialog" id="scroll-to-dialog" title="dialog"></a><div id="dialog" name="dialog"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="dialog" name="dialog">dialog</h3></div><div class="col"> <p>Spell as <em>dialog </em>rather than <em>dialogue</em>. Avoid using <em>dialog</em> as a verb. Look to alternatives like <em>talk</em>.</p> </div></div><a name="dimmed" id="scroll-to-dimmed" title="dimmed"></a><div id="dimmed" name="dimmed"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="dimmed" name="dimmed">dimmed</h3></div><div class="col"> <p>Don’t use. Use <a href="https://contentdesign.intuit.com/word-list/#unavailable" type="page" id="1805">unavailable</a> instead.<br></p> </div></div><a name="direct-debit" id="scroll-to-direct-debit" title="direct debit"></a><div id="direct-debit" name="direct-debit"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="direct-debit" name="direct-debit">direct debit</h3></div><div class="col"> <p>Use <em>direct debit</em>, lowercase. Don’t use as a verb. Don’t capitalize, even when referring to the direct debit service offered through QuickBooks Payroll. <a href="https://contentdesign.intuit.com/content-patterns/product-names/">Learn more about capitalizing feature names</a></p> </div></div><a name="disable-disabled" id="scroll-to-disable-disabled" title="disable, disabled"></a><div id="disable-disabled" name="disable-disabled"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="disable-disabled" name="disable-disabled">disable, disabled</h3></div><div class="col"> <p>Avoid if possible. Use less technical and more inclusive terms, like <em>turn off</em>, <em>uncheck</em>, <em>unavailable</em>, and <em>clear</em>.<br><br>Exception: <em>Disabled</em> may sometimes be a term mandated by governing agencies. </p>   <p>Short on space? <em>Turn off</em> is just 1 more character than <em>disable</em>. <em>Off</em> can be used, too.</p>   <p>You may also consider using other UX elements such as radio buttons, a toggle switch, or checkboxes to indicate a change can be applied to this feature. </p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>You can turn off autopay in Settings.</li><li>Turn off time tracking for Ben Black?</li><li>Uncheck Enable autopay</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>To disable autopay, go to Settings.</li><li>Disable Ben Black?</li><li>Disable autopay</li></ul> </div> </div> </div></div><a name="disc-disk" id="scroll-to-disc-disk" title="disc, disk"></a><div id="disc-disk" name="disc-disk"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="disc-disk" name="disc-disk">disc, disk</h3></div><div class="col"> <p>Don’t use. Opt for a more specific term. Most people back up or upload from a CD, external hard drive, USB flash drive, or the cloud.</p> </div></div><a name="disconnect" id="scroll-to-disconnect" title="disconnect"></a><div id="disconnect" name="disconnect"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="disconnect" name="disconnect">disconnect</h3></div><div class="col"> <p>We use this specifically for ending an existing connection. This refers only to the act of removing the connection itself, not to removing or deleting the data, so don't assume it covers that piece. See <a href="https://contentdesign.intuit.com/word-list/#connect-connection">connect, connection</a>.</p> </div></div><a name="dismiss" id="scroll-to-dismiss" title="dismiss"></a><div id="dismiss" name="dismiss"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="dismiss" name="dismiss">dismiss</h3></div><div class="col"> <p>Don’t use when you’re talking about closing a card, window, or other similar interface elements. Instead, say <em>close</em>, as in “Close this window.”</p> </div></div><a name="display-n" id="scroll-to-display-n" title="display (n.)"></a><div id="display-n" name="display-n"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="display-n" name="display-n">display (n.)</h3></div><div class="col"> <p>Use <em>display</em> to refer to the device that displays digital information, whether it’s attached to a laptop, is freestanding, or is part of a mobile device. Use <em>screen</em> to refer to what someone looks at while working on a device. Don’t use <em>monitor</em> because it excludes mobile devices.</p>   <p>See also: <a href="https://contentdesign.intuit.com/word-list/s/screen/">screen</a></p> </div></div><a name="display-v" id="scroll-to-display-v" title="display (v.)"></a><div id="display-v" name="display-v"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="display-v" name="display-v">display (v.)</h3></div><div class="col"> <p>Don't use <em>display</em> when you mean to open, appear, or show. It's not conversational and can be confused with display as a noun.</p>   <p></p> </div></div><a name="display-name" id="scroll-to-display-name" title="display name"></a><div id="display-name" name="display-name"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="display-name" name="display-name">display name</h3></div><div class="col"> <p>Don’t use. Instead, use <a href="https://contentdesign.intuit.com/word-list/#user-id">user ID</a>.</p> </div></div><a name="double-check" id="scroll-to-double-check" title="double-check"></a><div id="double-check" name="double-check"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="double-check" name="double-check">double-check</h3></div><div class="col"> <p>Hyphenated. Use instead of <em>confirm </em>or <em>validate</em>, which can seem formal and technical.</p> </div></div><a name="double-tap" id="scroll-to-double-tap" title="double-tap"></a><div id="double-tap" name="double-tap"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="double-tap" name="double-tap">double-tap</h3></div><div class="col"> <p>When using native mobile apps, users can double-tap content or an image to zoom in or out. (Double-tapping also be used as a secondary gesture for text selection.)</p> </div></div><a name="downgrade" id="scroll-to-downgrade" title="downgrade"></a><div id="downgrade" name="downgrade"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="downgrade" name="downgrade">downgrade</h3></div><div class="col"> <p>Avoid this term—it sounds negative and judgmental. Use <em>change plans</em> instead.</p> </div></div><a name="download" id="scroll-to-download" title="download"></a><div id="download" name="download"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="download" name="download">download</h3></div><div class="col"> <p>Download is an acceptable way to describe moving or copying a file from one location to another. <em>Export</em> is another option, though it may seem more technical to users. </p>   <p>For some users, <em>download</em> may imply bringing something into the local computer, while <em>export </em>may mean sending something away to a different location. Keep these possible interpretations in mind when choosing between <em>download</em> and <em>export</em> and test them with your customers to find out what works best.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Download your most recent bank statement.</li><li>Export all PDFs to your cloud drive.</li></ul> </div></div> </div></div><a name="drag" id="scroll-to-drag" title="drag"></a><div id="drag" name="drag"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="drag" name="drag">drag</h3></div><div class="col"> <p>Use drag to mean picking up and moving an item to a different part of the screen. Use swipe when talking about native mobile apps to mean a side-to-side, upward, or downward motion across the screen. See also: <a href="https://contentdesign.intuit.com/word-list/s/swipe/">swipe</a></p> </div></div><a name="drawer" id="scroll-to-drawer" title="drawer"></a><div id="drawer" name="drawer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="drawer" name="drawer">drawer</h3></div><div class="col"> <p>This is an internal term. Use <em>panel </em>instead. Better yet, look for opportunities to replace copy with an icon that’s easy to understand.</p> </div></div><a name="dropdown" id="scroll-to-dropdown" title="dropdown"></a><div id="dropdown" name="dropdown"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="dropdown" name="dropdown">dropdown</h3></div><div class="col"> <p><br>A graphical control element that shows a list of options when selected. As of October 2019, we do not hyphenate this term.</p> </div></div><a name="e" id="scroll-to-e" title="E"></a><div id="e" name="e"></div><h3>E</h3><a name="e-commerce" id="scroll-to-e-commerce" title="e-commerce"></a><div id="e-commerce" name="e-commerce"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="e-commerce" name="e-commerce">e-commerce</h3></div><div class="col"> <p>Capitalize as shown—all lowercase unless it starts a sentence. In general, hyphenate "e" words like <em>e-commerce</em> and <em>e-business</em>, following AP style<em>. </em>However, don't hyphenate <em>ebook </em>or <em>email</em>.</p> </div></div><a name="e-file-pay" id="scroll-to-e-file-pay" title="E-File & Pay"></a><div id="e-file-pay" name="e-file-pay"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="e-file-pay" name="e-file-pay">E-File & Pay</h3></div><div class="col"> <p>1099 E-File & Pay—with capital "e" and "f"—is a service offered by QuickBooks Payroll. See also <em><a href="https://contentdesign.intuit.com/resources/word-list/#e-file-e-pay-e-signature-e-payments-e-service">e-file</a></em>.</p> </div></div><a name="e-file-e-pay-e-signature-e-payments-e-service" id="scroll-to-e-file-e-pay-e-signature-e-payments-e-service" title="e-file, e-pay, e-signature, e-payments, e-service"></a><div id="e-file-e-pay-e-signature-e-payments-e-service" name="e-file-e-pay-e-signature-e-payments-e-service"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="e-file-e-pay-e-signature-e-payments-e-service" name="e-file-e-pay-e-signature-e-payments-e-service">e-file, e-pay, e-signature, e-payments, e-service</h3></div><div class="col"> <p>Always hyphenate, with lower case letters as shown (unless the word appears at the head of a sentence or it's the property name of a product or service, like eSignature). Because many of these "e" terms are becoming outdated, try to reword when possible. Also, <em>electronic signature</em> is a more common choice for <em>e-signature</em>.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>Using e-file is a convenient way to file taxes.</li><li>E-payments can be requested using a mobile device or laptop.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>You make E-Payments on your taxes from within TurboTax.</li></ul> </div> </div> </div>   <p></p> </div></div><a name="e-lodge" id="scroll-to-e-lodge" title="e-lodge"></a><div id="e-lodge" name="e-lodge"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="e-lodge" name="e-lodge">e-lodge</h3></div><div class="col"> <p><br>This is how consumers file their taxes in Australia. The government there officially calls it electronic lodgment service, abbreviated e-lodge.</p> </div></div><a name="e-g" id="scroll-to-e-g" title="e.g."></a><div id="e-g" name="e-g"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="e-g" name="e-g">e.g.</h3></div><div class="col"> <p>Don’t use Latin abbreviations. They don't translate well and they're just confusing. Replace with <em>for example</em>.</p> </div></div><a name="earlier" id="scroll-to-earlier" title="earlier"></a><div id="earlier" name="earlier"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="earlier" name="earlier">earlier</h3></div><div class="col"> <p>Use lower/higher when referring to numerical software product versions. Use earlier/later when referring to dated software product versions.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>If you use Point of Sale 6.0 or earlier, you can upgrade for free.</li><li>Get help updating your TurboTax 2020 for Windows Individual software.</li></ul> </div></div> </div></div><a name="earned-income-credit" id="scroll-to-earned-income-credit" title="Earned Income Credit"></a><div id="earned-income-credit" name="earned-income-credit"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="earned-income-credit" name="earned-income-credit">Earned Income Credit</h3></div><div class="col"> <p>Capitalize as shown. Don’t write <em>earned income credit</em>.</p> </div></div><a name="easy-extension-turbotax-easy-extension" id="scroll-to-easy-extension-turbotax-easy-extension" title="Easy Extension, TurboTax Easy Extension"></a><div id="easy-extension-turbotax-easy-extension" name="easy-extension-turbotax-easy-extension"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="easy-extension-turbotax-easy-extension" name="easy-extension-turbotax-easy-extension">Easy Extension, TurboTax Easy Extension</h3></div><div class="col"> <p>Capitalize these branded Intuit products as shown. Don’t write “EasyExtension.”</p> </div></div><a name="easy-easier-easily" id="scroll-to-easy-easier-easily" title="easy, easier, easily"></a><div id="easy-easier-easily" name="easy-easier-easily"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="easy-easier-easily" name="easy-easier-easily">easy, easier, easily</h3></div><div class="col"> <p>Use with caution. Ease is subjective. What’s easy for us might not be easy for our customers. And if something really is easy, it should speak for itself.</p>   <p>It's OK to say <em>easier</em> if you have the proof points to back up the claim. Just make sure what you're saying fits the emotional reality for most customers.</p> </div></div><a name="ebook" id="scroll-to-ebook" title="ebook"></a><div id="ebook" name="ebook"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="ebook" name="ebook">ebook</h3></div><div class="col"> <p>Lowercase, except at the start of a sentence. Don’t hyphenate.</p> </div></div><a name="edition" id="scroll-to-edition" title="edition"></a><div id="edition" name="edition"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="edition" name="edition">edition</h3></div><div class="col"> <p>Use <em>edition</em> when you need to differentiate between product or vertical offerings. Use <em>version</em> to differentiate between product years. Often, for customer-facing content, you don't need to use either <em>edition</em> or <em>version</em>. Usually, the product name is clear enough.</p> </div></div><a name="effortless" id="scroll-to-effortless" title="effortless"></a><div id="effortless" name="effortless"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="effortless" name="effortless">effortless</h3></div><div class="col"> <p>Only use if approved by your product and legal partners, depending on context.</p>   <p>The vast majority of the time, there will be some degree of effort required when using financial software. Using hype diminishes trust. Stick to the facts and get specific.</p>   <p><em>Effortless</em> isn't a valid synonym for <em>easier</em> or <em>automated. </em>Think of this word the same way you’d think of <em>always</em> or <em>never</em>—speaking in absolutes like this can trigger suspicion from our customers. If something seems too good to be true, it often is.</p>   <p>Legally, this word can only be used for QuickBooks money movement, banking, and lending products. There may also be an inherent compliance risk in using this word—it might seem like we're overpromising, or worse, using deceptive marketing tactics. </p>   <p>See also: <a href="https://contentdesign.intuit.com/resources/word-list/#easy-easily">easy</a></p> </div></div><a name="eic" id="scroll-to-eic" title="EIC"></a><div id="eic" name="eic"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="eic" name="eic">EIC</h3></div><div class="col"> <p>Capitalize as shown when writing about the earned income credit. Don’t write <em>E.I.C.</em></p> </div></div><a name="ein" id="scroll-to-ein" title="EIN"></a><div id="ein" name="ein"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="ein" name="ein">EIN</h3></div><div class="col"> <p>Spell out Employer Identification Number when the term first appears in text. It’s OK to use EIN for subsequent references. Don’t use FEIN. Don’t write “Employer’s Identification Number (EIN)” or “employer’s identification number (EIN).”</p> </div></div><a name="electronic-check-echeck" id="scroll-to-electronic-check-echeck" title="electronic check, eCheck"></a><div id="electronic-check-echeck" name="electronic-check-echeck"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="electronic-check-echeck" name="electronic-check-echeck">electronic check, eCheck</h3></div><div class="col"> <p>Also known as <a href="https://contentdesign.intuit.com/word-list/#bank-transfer">bank transfer</a> or <a href="https://contentdesign.intuit.com/word-list/#ach">ACH</a>. Use <em>ACH</em>, <em>bank transfer</em>, or <em>bank transfer (ACH)</em> instead of <em>eCheck</em>. It's a form of internet payment that performs the same function as a conventional paper check. Because the payment is in an electronic format, financial institutions can process it quicker, and it has more security features than a paper check. <em>Electronic check</em> and <em>eCheck</em> used to be industry standard terms, but are no longer commonly used (except in QuickBooks Desktop). </p> </div></div><a name="email" id="scroll-to-email" title="email"></a><div id="email" name="email"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="email" name="email">email</h3></div><div class="col"> <p>Lowercase, except at the start of a sentence. Never hyphenate. OK to use email instead of email address when you need the extra space. Don't use <em>webmail</em>. Email is sufficient.</p> </div></div><a name="employer-identification-number-ein-employer-id-number-ein" id="scroll-to-employer-identification-number-ein-employer-id-number-ein" title="Employer Identification Number (EIN), Employer ID Number (EIN)"></a><div id="employer-identification-number-ein-employer-id-number-ein" name="employer-identification-number-ein-employer-id-number-ein"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="employer-identification-number-ein-employer-id-number-ein" name="employer-identification-number-ein-employer-id-number-ein">Employer Identification Number (EIN), Employer ID Number (EIN)</h3></div><div class="col"> <p>Spell out Employer Identification Number when the term first appears in text. It’s OK to use EIN for subsequent references. Don't use FEIN. Don’t write <em>Employer’s Identification Number (EIN)</em> or <em>employer’s identification number (EIN)</em>.</p> </div></div><a name="employer-provided-benefits" id="scroll-to-employer-provided-benefits" title="employer-provided benefits"></a><div id="employer-provided-benefits" name="employer-provided-benefits"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="employer-provided-benefits" name="employer-provided-benefits">employer-provided benefits</h3></div><div class="col"> <p>Use employer-provided, not employer provided or employer-sponsored.</p> </div></div><a name="enable" id="scroll-to-enable" title="enable"></a><div id="enable" name="enable"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="enable" name="enable">enable</h3></div><div class="col"> <p>Avoid this, except for switch labels on mobile, for example, <em>Enable auto-tracking (</em>which doesn’t change when the switch is flipped, per Apple guidelines). Try <em>turn on</em> or <em>set up</em> instead. Once something is available, consider adding a visual indicator for clarity, such as a checkmark.</p> </div></div><a name="ensure-insure" id="scroll-to-ensure-insure" title="ensure, insure"></a><div id="ensure-insure" name="ensure-insure"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="ensure-insure" name="ensure-insure">ensure, insure</h3></div><div class="col"> <p><em>Ensure</em> means to make certain. <em>Insure</em> means to protect against financial loss. These terms imply a promise, but without the details defining what is being promised.</p>   <p>In general, avoid terms like these because they might have legal implications. Instead, define the specifics of the offering. If you really must use these terms, use a qualifier (like “help”) to offset any legal implications. And always have your legal partner review any language that hints at any kind of guarantee. See also: <a href="https://contentdesign.intuit.com/word-list/#satisfaction-guarantee">guarantee</a></p>   <div class="wp-block-columns alignwide"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignwide"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>QuickBooks can help you get your books ready for tax time </li><li>We’ll work to make sure you get your best refund</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Using QuickBooks ensures that your books will be ready for tax time </li><li>We’ll ensure you get your best refund</li></ul> </div> </div> </div>   <p></p> </div></div><a name="enter" id="scroll-to-enter" title="enter"></a><div id="enter" name="enter"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="enter" name="enter">enter</h3></div><div class="col"> <p>Use <em>enter </em>to describe typing or inserting information into a field. Don't use <em>type</em>. It's not accessible—not everyone is typing.</p> </div></div><a name="enter-zero-enter-0" id="scroll-to-enter-zero-enter-0" title="enter zero, enter 0"></a><div id="enter-zero-enter-0" name="enter-zero-enter-0"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="enter-zero-enter-0" name="enter-zero-enter-0">enter zero, enter 0</h3></div><div class="col"> <p>Sometimes we tell customers to do this when they’re doing their taxes. Don’t capitalize <em>Enter 0.</em></p> </div></div><a name="etc" id="scroll-to-etc" title="etc."></a><div id="etc" name="etc"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="etc" name="etc">etc.</h3></div><div class="col"> <p>Avoid Latin abbreviations. Anyone who didn’t grow up speaking English may not be familiar with them. Instead, be specific and concise. Also check out <a href="https://contentdesign.intuit.com/resources/word-list/#and-so-on">and so on</a>.</p> </div></div><a name="exit" id="scroll-to-exit" title="exit"></a><div id="exit" name="exit"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="exit" name="exit">exit</h3></div><div class="col"> <p>Use <em>exit</em> for Windows applications. Use <em>quit</em> for Mac applications. Use <em>close</em> for closing windows, documents, or files.</p> </div></div><a name="expert" id="scroll-to-expert" title="expert"></a><div id="expert" name="expert"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="expert" name="expert">expert</h3></div><div class="col"> <p>An expert in the Intuit ecosystem is someone with an advanced level of domain knowledge who provides a service, guidance, or information to customers. This includes bookkeepers, accountants, CPAs, tax attorneys, or others with relevant credentials in our service areas or focused training on Intuit product usage.</p>   <p>In most cases, it’s best to use a specific term rather than <em>expert</em> to make it clear for customers who they’re interacting with. If we overuse <em>expert</em>, it loses its meaning.</p>   <p>If you use <em>expert</em>, don’t be vague. Include profession-specific terminology to indicate the type of expertise—for example, bookkeeping expert, tax expert, payroll expert. Whenever possible, qualify at first mention on a page or within a flow. You can use <em>expert</em> on its own if the surrounding content provides enough context for the customer to know what kind of expert you mean.</p>   <p>If we’re meeting customers’ expectations about the type of expert involved, you can use <em>expert </em>as an adjective to modify a product, service, or feature. For example, "expert setup" implies that someone with knowledge about how to set up a product will be helping the customer.</p>   <p>Use <a href="https://contentdesign.intuit.com/word-list/#specialist">specialist</a> or product expert to refer to a member of our sales team whose role it is to help customers with purchasing our products.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Expert support when you need it.</li><li>Trusted experts. Guaranteed accurate books.</li></ul> </div></div> </div></div><a name="explainwhy" id="scroll-to-explainwhy" title="ExplainWhy"></a><div id="explainwhy" name="explainwhy"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="explainwhy" name="explainwhy">ExplainWhy</h3></div><div class="col"> <p>This is how we present this part of TurboTax. We don’t write <em>Explainwhy</em> or <em>explainwhy</em>.</p> </div></div><a name="export" id="scroll-to-export" title="export"></a><div id="export" name="export"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="export" name="export">export</h3></div><div class="col"> <p>Correlates with import. OK to use, but be as conversational and straightforward as you can.</p> </div></div><a name="extensions-filenames" id="scroll-to-extensions-filenames" title="extensions, filenames"></a><div id="extensions-filenames" name="extensions-filenames"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="extensions-filenames" name="extensions-filenames">extensions, filenames</h3></div><div class="col"> <p>Use lowercase for filenames and extensions. Don’t use bolding, quotes, or semicolons to set off filenames, and be sure to include a period between the name and the extension. Always capitalize universal file types, such as PDF or JPG. For the plural form, add a lowercase <em>s</em>.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Search for the file myittybitty.doc in the Carousel folder.</li><li>You can upload PDFs to the website.</li></ul> </div></div> </div></div><a name="f" id="scroll-to-f" title="F"></a><div id="f" name="f"></div><h3>F</h3><a name="faq" id="scroll-to-faq" title="FAQ"></a><div id="faq" name="faq"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="faq" name="faq">FAQ</h3></div><div class="col"> <p>Write <em>frequently asked questions </em>on first reference and <em>FAQ</em> on second reference. Don’t write <em>FAQs</em>.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Check out our frequently asked questions</li></ul>   <p></p> </div></div> </div></div><a name="feature" id="scroll-to-feature" title="feature"></a><div id="feature" name="feature"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="feature" name="feature">feature</h3></div><div class="col"> <p>Avoid referring to part of a product as a feature. Instead, just use the feature’s name. That way you're concise and helpful. In marketing, it’s okay to use <em>feature</em> in a more general way. </p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Features that fit your business</li></ul> </div></div> </div></div><a name="federal-information-worksheet" id="scroll-to-federal-information-worksheet" title="Federal Information Worksheet"></a><div id="federal-information-worksheet" name="federal-information-worksheet"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="federal-information-worksheet" name="federal-information-worksheet">Federal Information Worksheet</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="federal-your-federal-return" id="scroll-to-federal-your-federal-return" title="federal, your federal return"></a><div id="federal-your-federal-return" name="federal-your-federal-return"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="federal-your-federal-return" name="federal-your-federal-return">federal, your federal return</h3></div><div class="col"> <p>Don't capitalize <em>federal </em>unless it's part of a proper noun. Otherwise, stick with lowercase when used as an adjective to distinguish something from state, county, city, town, or private entities.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Federal Trade Commission</li><li>your federal return</li><li>the federal government</li><li>federal assistance</li><li>federal court</li></ul> </div></div> </div></div><a name="fein" id="scroll-to-fein" title="FEIN"></a><div id="fein" name="fein"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="fein" name="fein">FEIN</h3></div><div class="col"> <p>Don’t use. See <a href="https://contentdesign.intuit.com/resources/word-list/#ein">EIN</a>.</p> </div></div><a name="fetch-fetching" id="scroll-to-fetch-fetching" title="fetch, fetching"></a><div id="fetch-fetching" name="fetch-fetching"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="fetch-fetching" name="fetch-fetching">fetch, fetching</h3></div><div class="col"> <p>Using <em>fetch</em> can sound forced, and it's not something we say in real life. Don’t say things like “An error occurred while fetching your data.” Try something more human.</p> </div></div><a name="fieldworker" id="scroll-to-fieldworker" title="fieldworker"></a><div id="fieldworker" name="fieldworker"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="fieldworker" name="fieldworker">fieldworker</h3></div><div class="col"> <p>Don’t use. In tech, this term refers to folks who are researching or engaging with users or customers. But it has ties to migrant workers, enslaved people, and prison labor programs, all instances where people were—or are—underpaid (or not paid at all) and exposed to harsh working conditions. Use another word depending on the context, like <em>researcher</em> or <em>field service representative</em>. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="flash" id="scroll-to-flash" title="flash"></a><div id="flash" name="flash"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="flash" name="flash">flash</h3></div><div class="col"> <p>Use lowercase <em>f</em> for flash drive or flash memory. Use uppercase <em>F</em> to refer to Adobe Flash Player. (Use full name at first reference, and Flash thereafter, if you like.)</p> </div></div><a name="flexible-spending-account" id="scroll-to-flexible-spending-account" title="flexible spending account"></a><div id="flexible-spending-account" name="flexible-spending-account"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="flexible-spending-account" name="flexible-spending-account">flexible spending account</h3></div><div class="col"> <p>Write <em>flexible spending account</em>. It's okay to use the acronym <em>FSA</em> on second reference.</p> </div></div><a name="flick" id="scroll-to-flick" title="flick"></a><div id="flick" name="flick"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="flick" name="flick">flick</h3></div><div class="col"> <p>Don't use. Write <em>scroll </em>instead.</p> </div></div><a name="flow-through-entity" id="scroll-to-flow-through-entity" title="flow-through entity"></a><div id="flow-through-entity" name="flow-through-entity"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="flow-through-entity" name="flow-through-entity">flow-through entity</h3></div><div class="col"> <p>Hyphenate <em>flow-through</em> because the combination of words modify the noun, <em>entity</em>.</p> </div></div><a name="folder" id="scroll-to-folder" title="folder"></a><div id="folder" name="folder"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="folder" name="folder">folder</h3></div><div class="col"> <p>Folder is best, although subfolder works, too. Don’t use directory, except in documentation for developers.</p> </div></div><a name="for-example" id="scroll-to-for-example" title="for example"></a><div id="for-example" name="for-example"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="for-example" name="for-example">for example</h3></div><div class="col"> <p>Spell out <em>for example </em>when you need to. Even though it's longer than <em>e.g.</em>, it's clearer. Don’t write <em>e.g.</em> or any other Latin abbreviation.</p> </div></div><a name="form-1096" id="scroll-to-form-1096" title="Form 1096"></a><div id="form-1096" name="form-1096"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="form-1096" name="form-1096">Form 1096</h3></div><div class="col"> <p>A one-page summary or compilation sheet that a tax-exempt organization (a nonprofit) is required to file. It shows the totals of the information returns that a person or entity is submitting to the IRS.</p>   <p>Stick with the classic Form 1096, or 1096, not variations like 1096 form.</p> </div></div><a name="form-1099-k-1099-k" id="scroll-to-form-1099-k-1099-k" title="Form 1099-K, 1099-K"></a><div id="form-1099-k-1099-k" name="form-1099-k-1099-k"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="form-1099-k-1099-k" name="form-1099-k-1099-k">Form 1099-K, 1099-K</h3></div><div class="col"> <p>When writing it, stick with the classics shown—not 1099-K Form or any other variation. The long name of Form 1099-K is Payment Card and Third Party Network Transactions.</p> </div></div><a name="forms" id="scroll-to-forms" title="Forms"></a><div id="forms" name="forms"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="forms" name="forms">Forms</h3></div><div class="col"> <p>When using the proper name of the form, include the preceding word <em>Form</em> (note the capital F). When referring to common forms, like a W-2, it’s usually not necessary to have <em>Form</em> before them.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Form 1099-R</li><li>Form 8839</li><li>W-2 forms or W-2 copies</li></ul> </div></div> </div></div><a name="franchise-tax-board" id="scroll-to-franchise-tax-board" title="Franchise Tax Board"></a><div id="franchise-tax-board" name="franchise-tax-board"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="franchise-tax-board" name="franchise-tax-board">Franchise Tax Board</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="fraud" id="scroll-to-fraud" title="fraud"></a><div id="fraud" name="fraud"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="fraud" name="fraud">fraud</h3></div><div class="col"> <p>Don’t use. Use <em>suspicious activity</em> instead. This communicates that there's a potential issue without causing unnecessary stress for the customer. We should avoid words that might have legal implications.</p> </div></div><a name="free" id="scroll-to-free" title="free"></a><div id="free" name="free"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="free" name="free">free</h3></div><div class="col"> <p>Use caution with this word. Make sure you set accurate customer expectations. In the product, don’t capitalize it and don’t write it in all caps. If you use this term in any capacity, the legal team must review it. </p>   <p>Use <em>included</em> instead of <em>free</em> if you can. Some exceptions:</p>   <ul> <li>Accountants can sign up for a free account with QuickBooks Online Accountant. However, additional services, like payroll or training, should be referred to as included.</li>   <li><a href="https://contentdesign.intuit.com/word-list/#free-trial">Free trial</a></li>   <li>Start for free (as a CTA linking to a shopping or product landing page)</li> </ul>   <p>Contact your legal partner for more specifics on how to use this word in your particular Intuit space.</p> </div></div><a name="free-trial" id="scroll-to-free-trial" title="free trial"></a><div id="free-trial" name="free-trial"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="free-trial" name="free-trial">free trial</h3></div><div class="col"> <p>If the trial is free, great! Don’t capitalize free. Especially don’t write it in all caps: FREE. (Marketing has some leeway with this, but never capitalize it in any product.)</p>   <p>Position the unique benefits of the trial as just that—unique—and note that the trial is free secondarily, as icing on the cake.</p>   <p>See also: <a href="https://contentdesign.intuit.com/word-list/#free">free</a></p> </div></div><a name="functionality" id="scroll-to-functionality" title="functionality"></a><div id="functionality" name="functionality"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="functionality" name="functionality">functionality</h3></div><div class="col"> <p>Don’t use this imprecise, catchall word. Focus on what the customer really needs and understands.</p> </div></div><a name="funds" id="scroll-to-funds" title="funds"></a><div id="funds" name="funds"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="funds" name="funds">funds</h3></div><div class="col"> <p>Use <em>money</em>. Okay to use for content geared to tax and accounting professionals or when referring to payroll.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Funds are withdrawn the day your employees get paid.</li><li>Money in. Money organized.</li></ul> </div></div> </div></div><a name="g" id="scroll-to-g" title="G"></a><div id="g" name="g"></div><h3>G</h3><a name="go-to" id="scroll-to-go-to" title="go to"></a><div id="go-to" name="go-to"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="go-to" name="go-to">go to</h3></div><div class="col"> <p>Outside of Help, <em>go to</em> is acceptable if it fits with the tone of the first-time experience, message, webpage, or email. </p> </div></div><a name="grandfathered" id="scroll-to-grandfathered" title="grandfathered, grandfather clause"></a><div id="grandfathered" name="grandfathered"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="grandfathered" name="grandfathered">grandfathered, grandfather clause</h3></div><div class="col"> <p>The "grandfather clause” originally described policies exempting illiterate white people from discriminatory Jim Crow voting laws. Don’t use it. Say <em>legacy</em>, <em>exempt</em>, or find another way to write what you’re trying to say. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="grayed-out" id="scroll-to-grayed-out" title="grayed out"></a><div id="grayed-out" name="grayed-out"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="grayed-out" name="grayed-out">grayed out</h3></div><div class="col"> <p>Don’t use. Instead, refer to it as <em>unavailable</em> or <em>turned off</em>.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Box 12 is unavailable until you complete your profile.</li></ul> </div></div> </div></div><a name="satisfaction-guarantee" id="scroll-to-satisfaction-guarantee" title="guarantee"></a><div id="satisfaction-guarantee" name="satisfaction-guarantee"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="satisfaction-guarantee" name="satisfaction-guarantee">guarantee</h3></div><div class="col"> <p><em>Guarantee</em> has a strict legal meaning: if Intuit doesn’t deliver on a guarantee, we have to provide some form of compensation. It implies a promise, but without the details defining what is being promised. If you’re using this word in any copy, make sure your legal partner reviews it. See also: <a href="https://contentdesign.intuit.com/word-list/#ensure-insure">ensure, insure</a> </p> </div></div><a name="h" id="scroll-to-h" title="H"></a><div id="h" name="h"></div><h3>H</h3><a name="hacked" id="scroll-to-hacked" title="hacked"></a><div id="hacked" name="hacked"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hacked" name="hacked">hacked</h3></div><div class="col"> <p>Don’t use <em>hacked</em> to explain a data security problem to customers. We want to avoid words that might create unnecessary panic or anxiety. Use <em>compromised </em>instead, and be sure to provide clear next steps and offer solutions whenever possible.</p> </div></div><a name="hang-tight" id="scroll-to-hang-tight" title="hang tight"></a><div id="hang-tight" name="hang-tight"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hang-tight" name="hang-tight">hang tight</h3></div><div class="col"> <p>Don’t use <em>hang tight</em> or <em>sit tight</em>. <em>Hold tight</em> is OK.</p> </div></div><a name="hard-drive" id="scroll-to-hard-drive" title="hard drive"></a><div id="hard-drive" name="hard-drive"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hard-drive" name="hard-drive">hard drive</h3></div><div class="col"> <p>Use <em>hard drive</em>, not <em>hard disk</em>.</p> </div></div><a name="hashtag" id="scroll-to-hashtag" title="hashtag, #"></a><div id="hashtag" name="hashtag"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hashtag" name="hashtag">hashtag, #</h3></div><div class="col"> <p>Everyone uses hash marks (#) for hashtags in tweets. Where we don’t use a hashtag is in place of the word number unless there are significant space restrictions, such as in mobile screens. The preferred abbreviation for number is <em>no.</em> with a period.</p>   <p>As a hashtag, use the symbol directly in front of the term you’re tagging. Use camel case for multiword hashtags (#LikeThis) to aid readability. It's more accessible for people with dyslexia or cognitive disabilities, as well as folks who use screen readers. The screen reader can discern camel case hashtags as separate words, rather than reading gobbledegook. </p> </div></div><a name="head-of-household" id="scroll-to-head-of-household" title="Head of Household"></a><div id="head-of-household" name="head-of-household"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="head-of-household" name="head-of-household">Head of Household</h3></div><div class="col"> <p>Capitalize this tax filing status as shown.</p> </div></div><a name="health-care" id="scroll-to-health-care" title="health care"></a><div id="health-care" name="health-care"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="health-care" name="health-care">health care</h3></div><div class="col"> <p>Two words as shown.</p> </div></div><a name="health-savings-account-hsa" id="scroll-to-health-savings-account-hsa" title="health savings account (HSA)"></a><div id="health-savings-account-hsa" name="health-savings-account-hsa"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="health-savings-account-hsa" name="health-savings-account-hsa">health savings account (HSA)</h3></div><div class="col"> <p>Wherever this term appears, write it as “health savings account (HSA)” in the first reference and then HSA for all subsequent references. Don’t refer to it as an HSA account. That’s redundant, like PIN number.</p> </div></div><a name="health-healthy" id="scroll-to-health-healthy" title="health, healthy"></a><div id="health-healthy" name="health-healthy"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="health-healthy" name="health-healthy">health, healthy</h3></div><div class="col"> <p>Use only when discussing human physical and mental health, like health insurance tax deductions. Health is subjective and we shouldn't use it to describe value. There are more concrete ways to talk about financial standing.</p>   <p>Consider words like <em>prosperity</em>, <em>profitable</em>, <em>growing</em>, and <em>thriving</em> instead.</p> </div></div><a name="hella" id="scroll-to-hella" title="hella"></a><div id="hella" name="hella"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hella" name="hella">hella</h3></div><div class="col"> <p>An adverb that substitutes for <em>really</em> or <em>very</em>. Only use it when describing baked goods, specifically ones created or provided by Stacey Chase.</p> </div></div><a name="help-help" id="scroll-to-help-help" title="Help, help"></a><div id="help-help" name="help-help"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="help-help" name="help-help">Help, help</h3></div><div class="col"> <p>Capitalize Help if you’re referring to the UI. Don’t capitalize if you’re referring to getting aid.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul> <li>Go to Help to view more details.</li>   <li>For help setting up your company, consult a QuickBooks ProAdvisor.</li> </ul> </div></div> </div></div><a name="hide-show" id="scroll-to-hide-show" title="hide, show"></a><div id="hide-show" name="hide-show"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hide-show" name="hide-show">hide, show</h3></div><div class="col"> <p><br>Use <em>hide</em> or <em>show</em> to refer to something in the product that’s turned on or off by a user interface element. Don’t use active, inactive, activate, or deactivate. When referring to something in the UI, capitalize the word.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>To show instructions, select <strong>Show</strong>.</li><li>To hide instructions, select <strong>Hide</strong>.</li></ul> </div></div> </div></div><a name="high-income-n-high-income-adj" id="scroll-to-high-income-n-high-income-adj" title="high income (n.), high-income (adj.)"></a><div id="high-income-n-high-income-adj" name="high-income-n-high-income-adj"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="high-income-n-high-income-adj" name="high-income-n-high-income-adj">high income (n.), high-income (adj.)</h3></div><div class="col"> <p>Write <em>high income</em> as a noun. Use a hyphen (<em>high-income</em>) if it's an adjective.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>You don’t qualify for this credit because of your high income. We’ll check to see if you can get other credits.</li><li>High-income individuals should plan ahead for tax time.</li></ul> </div></div> </div></div><a name="higher" id="scroll-to-higher" title="higher"></a><div id="higher" name="higher"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="higher" name="higher">higher</h3></div><div class="col"> <p>Use <em>lower</em> and <em>higher</em> when referring to numerical product (software) versions. Use <em>earlier</em> and <em>later </em>to describe previous or subsequent dated versions of a product or software.</p> </div></div><a name="highlight" id="scroll-to-highlight" title="highlight"></a><div id="highlight" name="highlight"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="highlight" name="highlight">highlight</h3></div><div class="col"> <p>Don’t use as a verb. Instead, use <em>select</em>.</p> </div></div><a name="hmm-hmm" id="scroll-to-hmm-hmm" title="hmm"></a><div id="hmm-hmm" name="hmm-hmm"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hmm-hmm" name="hmm-hmm">hmm</h3></div><div class="col"> <p>It’s OK to use <em>hmm…</em> to make your copy more conversational, but be intentional about it. Use it sparingly and write as shown, with 2 <em>m</em>'s and an ellipsis.</p> </div></div><a name="hmrc" id="scroll-to-hmrc" title="HMRC"></a><div id="hmrc" name="hmrc"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hmrc" name="hmrc">HMRC</h3></div><div class="col"> <p>Acronym for His Majesty’s Revenue and Customs. Note there is no “the.” It’s just <em>HMRC</em>.</p> </div></div><a name="hold-down-the-fort" id="scroll-to-hold-down-the-fort" title="hold down the fort"></a><div id="hold-down-the-fort" name="hold-down-the-fort"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hold-down-the-fort" name="hold-down-the-fort">hold down the fort</h3></div><div class="col"> <p>Don't use. This phrase is rooted in racism, originating from settlers and soldiers building forts in and on indigenous lands to forcefully claim and colonize them. Other words you could use instead: take over, take the lead. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="hold-tight" id="scroll-to-hold-tight" title="hold tight"></a><div id="hold-tight" name="hold-tight"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="hold-tight" name="hold-tight">hold tight</h3></div><div class="col"> <p><em>Hold tight</em> is fine. Don’t use <em>sit tight</em> or <em>hang tight</em>.</p> </div></div><a name="home" id="scroll-to-home" title="Home"></a><div id="home" name="home"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="home" name="home">Home</h3></div><div class="col"> <p>Use <em>Home</em> by itself if you want the customer to select a Home icon. Note capitalization. </p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Example</h3></div><div class="col"> <ul><li>Select Home to return to the dashboard.</li></ul> </div></div> </div></div><a name="homepage" id="scroll-to-homepage" title="homepage"></a><div id="homepage" name="homepage"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="homepage" name="homepage">homepage</h3></div><div class="col"> <p>Write <em>homepage</em>, all one word, lowercase. Don’t write <em>Home page</em>, <em>Homepage</em>, or <em>home page</em>.</p> </div></div><a name="how-to" id="scroll-to-how-to" title="how-to"></a><div id="how-to" name="how-to"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="how-to" name="how-to">how-to</h3></div><div class="col"> <p><br>Hyphenate both the noun and adjective forms of <em>how-to</em>. When calling out how-to lists in info links or elsewhere, write them as shown.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>This how-to video shows the steps to snap a receipt.</li><li>There’s an entire list of how-tos to go through when onboarding someone.</li></ul> </div></div> </div></div><a name="i" id="scroll-to-i" title="I"></a><div id="i" name="i"></div><h3>I</h3><a name="i-e" id="scroll-to-i-e" title="i.e."></a><div id="i-e" name="i-e"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="i-e" name="i-e">i.e.</h3></div><div class="col"> <p>Avoid Latin abbreviations. They don't translate well and are often confusing to remember which one's which. Replace with <em>that is</em>. Or write in a conversational way that avoids this altogether.</p> </div></div><a name="id" id="scroll-to-id" title="ID"></a><div id="id" name="id"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="id" name="id">ID</h3></div><div class="col"> <p>Don’t use. Use <a href="https://contentdesign.intuit.com/word-list/#user-id">user ID</a> instead.</p> </div></div><a name="identity" id="scroll-to-identity" title="identity"></a><div id="identity" name="identity"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="identity" name="identity">identity</h3></div><div class="col"> <p>Don’t use. Be more conversational and write <em>your info</em> instead.</p> </div></div><a name="import" id="scroll-to-import" title="import"></a><div id="import" name="import"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="import" name="import">import</h3></div><div class="col"> <p>It’s OK to say “import transactions,” but if you can find a more conversational way to write it, even better. “Download transactions” also works.</p> </div></div><a name="in-order-to" id="scroll-to-in-order-to" title="in order to"></a><div id="in-order-to" name="in-order-to"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="in-order-to" name="in-order-to">in order to</h3></div><div class="col"> <p>This phrase pads a sentence with extra words. Just use <em>to</em>. <a href="https://contentdesign.intuit.com/channels/mobile/tips-for-writing-small/">See more tips for writing small</a></p> </div></div><a name="in-vs-on" id="scroll-to-in-vs-on" title="in vs. on"></a><div id="in-vs-on" name="in-vs-on"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="in-vs-on" name="in-vs-on">in vs. on</h3></div><div class="col"> <p>When to use <em>in</em>:</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>in a center</li><li>in a field</li><li>in a list</li><li>in the system tray</li></ul> </div></div>   <p>When to use <em>on</em>:</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>on the homepage</li><li>on a page</li><li>on a tab</li><li>on a toolbar</li></ul> </div></div> </div></div><a name="inactive" id="scroll-to-inactive" title="inactive"></a><div id="inactive" name="inactive"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="inactive" name="inactive">inactive</h3></div><div class="col"> <p>Don't use unless you're referring to a UI element that includes the word. Try <em>unavailable</em> or <em>turned off</em> instead.</p> </div></div><a name="indigenous-native-american" id="scroll-to-indigenous-native-american" title="Indigenous, Native American"></a><div id="indigenous-native-american" name="indigenous-native-american"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="indigenous-native-american" name="indigenous-native-american">Indigenous, Native American</h3></div><div class="col"> <p>Capitalize as shown. The term <em>Indigenous</em> is more inclusive of Indigenous people around the world and works best in most cases.</p>   <p><em>Native American</em> is OK if it's in the proper context—meaning you’re describing Indigenous people from the Americas (North, South, and Central). The term <em>First Nations</em> also describes Indigenous groups from around the world, but Indigenous is more widely used.</p>   <p>Don’t use <em>Indian</em> unless you’re talking about people from India. </p> </div></div><a name="individual-taxpayer-identification-number-itin" id="scroll-to-individual-taxpayer-identification-number-itin" title="Individual Taxpayer Identification Number (ITIN)"></a><div id="individual-taxpayer-identification-number-itin" name="individual-taxpayer-identification-number-itin"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="individual-taxpayer-identification-number-itin" name="individual-taxpayer-identification-number-itin">Individual Taxpayer Identification Number (ITIN)</h3></div><div class="col"> <p>Don’t write <em>I.T.I.N.</em></p> </div></div><a name="info-links" id="scroll-to-info-links" title="info links"></a><div id="info-links" name="info-links"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="info-links" name="info-links">info links</h3></div><div class="col"> <p>An info link is something you can select on a screen to display some content that you can read and then dismiss. Use info links for brief definitions or further explanations. In QuickBooks, info links appear with a blue underline.</p> </div></div><a name="info-information" id="scroll-to-info-information" title="info, information"></a><div id="info-information" name="info-information"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="info-information" name="info-information">info, information</h3></div><div class="col"> <p>It's OK to use <em>info </em>unless you're discussing privacy issues or other sensitive topics. In those situations, <em>information</em> or <em>data</em> are better for reassuring customers and conveying the importance of the message.</p> </div></div><a name="insight" id="scroll-to-insight" title="insight"></a><div id="insight" name="insight"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="insight" name="insight">insight</h3></div><div class="col"> <p>Proceed with caution. Only use when describing information that has been processed by machine learning and gives the "so what" or the “why” of raw data. Don’t use for charts, graphs, or raw data used to create the actual insight. Providing business intelligence or a chart doesn't automatically mean we're providing insights.</p>   <p>Anomalies are good examples of insights. For example, “Your income from Customer A went down 20% last month. They spent $2,500, but they usually spend $5,000 a month.” We’ve noticed a trend, done the math for the customer, and alerted them to a part of their business that may need attention.</p> </div></div><a name="internal-revenue-service-irs" id="scroll-to-internal-revenue-service-irs" title="Internal Revenue Service, IRS"></a><div id="internal-revenue-service-irs" name="internal-revenue-service-irs"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="internal-revenue-service-irs" name="internal-revenue-service-irs">Internal Revenue Service, IRS</h3></div><div class="col"> <p>This one is common enough that it’s OK to use the abbreviation. It’s the U.S. government agency responsible for tax collection and tax law enforcement. Don’t write I.R.S.</p> </div></div><a name="internet" id="scroll-to-internet" title="internet"></a><div id="internet" name="internet"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="internet" name="internet">internet</h3></div><div class="col"> <p>Lowercase as shown.</p> </div></div><a name="intranet" id="scroll-to-intranet" title="intranet"></a><div id="intranet" name="intranet"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="intranet" name="intranet">intranet</h3></div><div class="col"> <p>Lowercase as shown.</p> </div></div><a name="intuit-1099-e-file-service" id="scroll-to-intuit-1099-e-file-service" title="Intuit 1099 E-File Service"></a><div id="intuit-1099-e-file-service" name="intuit-1099-e-file-service"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="intuit-1099-e-file-service" name="intuit-1099-e-file-service">Intuit 1099 E-File Service</h3></div><div class="col"> <p>Capitalize and hyphenate as shown.</p> </div></div><a name="intuit-account" id="scroll-to-intuit-account" title="Intuit Account"></a><div id="intuit-account" name="intuit-account"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="intuit-account" name="intuit-account">Intuit Account</h3></div><div class="col"> <p>A set of credentials (user ID, password, and security answer) that allows access to Intuit offerings. Don’t use account interchangeably with company.</p>   <p>There’s no such thing as a TurboTax account or a QuickBooks account. All Intuit customers have an Intuit Account. </p>   <p>An Intuit Account is the thing customers sign in and out of. It’s also where they go to make changes to their account preferences and details.</p>   <p>The <em>A</em> in Intuit Account is always capitalized, though it can be referred to as just “account” in subsequent references. </p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>You can update your preferences on when we reach out to you in your Intuit Account.</li><li>All the data you share with us is stored in your Intuit Account. You can see all the info we've saved to your account by requesting to download your data.</li></ul> </div></div>   <p>Why is the A capitalized? Our ecosystem is laden with "accounts" that a customer can interact with (and access through the same navigation). Giving Intuit Account this proper treatment was in service to building the ecosystem mindset and differentiating this account from other accounts. This decision came from benchmarking, user research, and legal attention to how we use data from one account to the next.</p> </div></div><a name="intuit-gopayment-gopayment" id="scroll-to-intuit-gopayment-gopayment" title="Intuit GoPayment, GoPayment"></a><div id="intuit-gopayment-gopayment" name="intuit-gopayment-gopayment"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="intuit-gopayment-gopayment" name="intuit-gopayment-gopayment">Intuit GoPayment, GoPayment</h3></div><div class="col"> <p>Write as shown.</p> </div></div><a name="invalid" id="scroll-to-invalid" title="invalid"></a><div id="invalid" name="invalid"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="invalid" name="invalid">invalid</h3></div><div class="col"> <p>Avoid using. <em>Invalid</em> isn't an inclusive word, and it also sounds technical. Try <em>wrong</em>, <em>not working</em>, or <em>not right.</em> It's OK if you need to use a few more words to write around it.</p> </div></div><a name="invoice" id="scroll-to-invoice" title="invoice"></a><div id="invoice" name="invoice"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="invoice" name="invoice">invoice</h3></div><div class="col"> <p>Use <em>invoice</em> as a noun, referring to the document. Use verbs like <em>send </em>or <em>create</em> when you need to describe providing an invoice to a customer. You can use <em>invoicing</em> as a noun if the context includes other gerunds like <em>reporting</em> and <em>billing</em>, but try to avoid that. See also: <a href="https://contentdesign.intuit.com/word-list/#open-invoice">open invoice</a></p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>Create an invoice for your customer.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Invoice your customers.</li></ul> </div> </div> </div>   <p></p> </div></div><a name="itemized-deductions" id="scroll-to-itemized-deductions" title="itemized deductions"></a><div id="itemized-deductions" name="itemized-deductions"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="itemized-deductions" name="itemized-deductions">itemized deductions</h3></div><div class="col"> <p>Don’t write “Itemized Deductions” or “Itemized deductions.”</p> </div></div><a name="j" id="scroll-to-j" title="J"></a><div id="j" name="j"></div><h3>J</h3><a name="jump-start-v-jumpstart-n" id="scroll-to-jump-start-v-jumpstart-n" title="jump-start (v.), jumpstart (n.)"></a><div id="jump-start-v-jumpstart-n" name="jump-start-v-jumpstart-n"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="jump-start-v-jumpstart-n" name="jump-start-v-jumpstart-n">jump-start (v.), jumpstart (n.)</h3></div><div class="col"> <p>Hyphenate as a verb. One word as a noun.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul> <li>Get a jumpstart on your taxes this year.</li>   <li>Jump-start your personal finance goals.</li> </ul> </div></div> </div></div><a name="k" id="scroll-to-k" title="K"></a><div id="k" name="k"></div><h3>K</h3><a name="ka-ching" id="scroll-to-ka-ching" title="ka-ching"></a><div id="ka-ching" name="ka-ching"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="ka-ching" name="ka-ching">ka-ching</h3></div><div class="col"> <p>That’s the sound of money being made. The other sound is <a href="https://contentdesign.intuit.com/resources/word-list/#cha-ching">cha-ching</a>. Use both sparingly.</p> </div></div><a name="kb-kba" id="scroll-to-kb-kba" title="KB, KBA"></a><div id="kb-kba" name="kb-kba"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="kb-kba" name="kb-kba">KB, KBA</h3></div><div class="col"> <p>Don’t use <em>KB</em> or <em>KBA</em> to refer to knowledge-base articles. Use <em>support article</em> instead.</p> </div></div><a name="knowledge-base" id="scroll-to-knowledge-base" title="knowledge base"></a><div id="knowledge-base" name="knowledge-base"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="knowledge-base" name="knowledge-base">knowledge base</h3></div><div class="col"> <p>Two words. Generally, though, refer to the support site or support articles instead of using <em>knowledge base</em>. See also: <a href="https://contentdesign.intuit.com/word-list/#kb-kba">KB, KBA</a></p> </div></div><a name="kpis" id="scroll-to-kpis" title="KPIs"></a><div id="kpis" name="kpis"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="kpis" name="kpis">KPIs</h3></div><div class="col"> <p>Key performance indicators (KPIs) demonstrate how effectively a company is achieving key business objectives. Use with caution—it's jargon. This term should only be used in content intended for tax and accounting professionals.</p> </div></div><a name="l" id="scroll-to-l" title="L"></a><div id="l" name="l"></div><h3>L</h3><a name="lacerte" id="scroll-to-lacerte" title="Lacerte"></a><div id="lacerte" name="lacerte"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="lacerte" name="lacerte">Lacerte</h3></div><div class="col"> <p>Capitalize this professional tax product name as shown. On first mention in body copy, use the full product name: Intuit Lacerte Tax. In subsequent mentions and in headlines, subject lines, or limited space, use the simplified product name: Lacerte.</p> </div></div><a name="landing-page" id="scroll-to-landing-page" title="landing page"></a><div id="landing-page" name="landing-page"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="landing-page" name="landing-page">landing page</h3></div><div class="col"> <p>Don’t use <em>landing page</em> in customer-facing copy unless you’re making a marketing suggestion for their small business.</p> </div></div><a name="later" id="scroll-to-later" title="later"></a><div id="later" name="later"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="later" name="later">later</h3></div><div class="col"> <p>Describe previous or subsequent dated versions of a product or software when using <a href="https://contentdesign.intuit.com/resources/word-list/#earlier">earlier</a>/later. For numerical versions, use <a href="https://contentdesign.intuit.com/resources/word-list/#lower">lower</a>/<a href="https://contentdesign.intuit.com/resources/word-list/#higher">higher</a>.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Make sure you're using Mac OS Catalina or later.</li></ul> </div></div> </div></div><a name="launch" id="scroll-to-launch" title="launch"></a><div id="launch" name="launch"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="launch" name="launch">launch</h3></div><div class="col"> <p>Don’t use <em>launch</em> or <em>start</em>. Use <em>open</em> for apps and turn on/off for hardware.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Example</h3></div><div class="col"> <ul><li>Select the Printer icon to open the printer utility.</li></ul> </div></div> </div></div><a name="leak-leaked" id="scroll-to-leak-leaked" title="leak, leaked"></a><div id="leak-leaked" name="leak-leaked"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="leak-leaked" name="leak-leaked">leak, leaked</h3></div><div class="col"> <p>Use <em>compromised</em> instead. This clearly communicates the status of a customer's data. <em>Leak</em> might have legal implications and could cause unnecessary stress for the customer.</p> </div></div><a name="learn-more" id="scroll-to-learn-more" title="Learn more"></a><div id="learn-more" name="learn-more"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="learn-more" name="learn-more">Learn more</h3></div><div class="col"> <p><em>Learn more </em>as link copy doesn't test well with customers. More casual phrases work better, like <em>Find out more</em> or <em>Get more info</em>. To make a link more accessible, include some additional context, like <em>Review your options</em> or <em>Get pricing details</em>.</p> </div></div><a name="left-hand-right-hand" id="scroll-to-left-hand-right-hand" title="left-hand,right-hand"></a><div id="left-hand-right-hand" name="left-hand-right-hand"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="left-hand-right-hand" name="left-hand-right-hand">left-hand,right-hand</h3></div><div class="col"> <p>Location and directional cues aren't accessible, so we don't use them. It's fine to just name to whatever UI element you need to refer to, without mentioning where it is.</p> </div></div><a name="legal-business-name-legal-name" id="scroll-to-legal-business-name-legal-name" title="legal business name, legal name"></a><div id="legal-business-name-legal-name" name="legal-business-name-legal-name"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="legal-business-name-legal-name" name="legal-business-name-legal-name">legal business name, legal name</h3></div><div class="col"> <p>Use lowercase in text. If used as a user interface field label, use sentence case.</p> </div></div><a name="liability" id="scroll-to-liability" title="liability"></a><div id="liability" name="liability"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="liability" name="liability">liability</h3></div><div class="col"> <p>In accounting, a <em>liability</em> is a debt or financial obligation. Loans, accounts payable, mortgages, deferred revenues, and accrued expenses are examples of liabilities. </p>   <p>When using an accounting term, define the term first and then introduce the technical term.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <p>Include all of your debts, like loans and mortages. In accounting, these are called liabilities.</p> </div></div> </div></div><a name="license-key" id="scroll-to-license-key" title="license key"></a><div id="license-key" name="license-key"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="license-key" name="license-key">license key</h3></div><div class="col"> <p>Lowercase as shown.</p> </div></div><a name="lifetime-learning-credit" id="scroll-to-lifetime-learning-credit" title="Lifetime Learning Credit"></a><div id="lifetime-learning-credit" name="lifetime-learning-credit"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="lifetime-learning-credit" name="lifetime-learning-credit">Lifetime Learning Credit</h3></div><div class="col"> <p>Capitalize this tax term as shown.</p> </div></div><a name="line-13-salaries-and-wages" id="scroll-to-line-13-salaries-and-wages" title="line 13, salaries and wages"></a><div id="line-13-salaries-and-wages" name="line-13-salaries-and-wages"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="line-13-salaries-and-wages" name="line-13-salaries-and-wages">line 13, salaries and wages</h3></div><div class="col"> <p>This might be the most important part of Form W-2. Capitalize as shown. </p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <hr class="wp-block-separator has-text-color has-k-color has-css-opacity has-k-background-color has-background"/>   <p>Enter the amount in Line 13, Salaries and wages from your W-2.</p> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <hr class="wp-block-separator has-text-color has-l-color has-css-opacity has-l-background-color has-background"/>   <p>Find the W-2 Line 13, Salaries and wages amount.</p>   <p>Subtract the amount in line 13, Salaries and Wages from your total.</p> </div> </div> </div> </div></div><a name="link-v" id="scroll-to-link-v" title="link (v.)"></a><div id="link-v" name="link-v"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="link-v" name="link-v">link (v.)</h3></div><div class="col"> <p>Used in reference to first-time bank connection in QuickBooks. This is to minimize any security or privacy concerns that people may have. <em>Link</em> is less intrusive than <em>connect</em>. Only use it for bank connections, not apps.</p>   <p>Once a connection has been established and is ongoing, you can use <a href="https://contentdesign.intuit.com/word-list/#connect-connection">connect/connection</a>.</p> </div></div><a name="log-in-log-on-verb" id="scroll-to-log-in-log-on-verb" title="log in / log on (v.)"></a><div id="log-in-log-on-verb" name="log-in-log-on-verb"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="log-in-log-on-verb" name="log-in-log-on-verb">log in / log on (v.)</h3></div><div class="col"> <p>Don’t use. Use <em>sign in</em> instead.</p> </div></div><a name="log-out-log-off" id="scroll-to-log-out-log-off" title="log out / log off"></a><div id="log-out-log-off" name="log-out-log-off"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="log-out-log-off" name="log-out-log-off">log out / log off</h3></div><div class="col"> <p>We use <em>sign out </em>instead.</p> </div></div><a name="long-term-long-term" id="scroll-to-long-term-long-term" title="long-term, long term"></a><div id="long-term-long-term" name="long-term-long-term"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="long-term-long-term" name="long-term-long-term">long-term, long term</h3></div><div class="col"> <p>Hyphenate this expression as an adjective. Set it as two words when it’s a noun. </p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Example</h3></div><div class="col"> <ul><li>Apply for your long-term loan. Your loan is available for a long term.</li></ul> </div></div> </div></div><a name="low-income-n-low-income-adj" id="scroll-to-low-income-n-low-income-adj" title="low income (n.), low-income (adj.)"></a><div id="low-income-n-low-income-adj" name="low-income-n-low-income-adj"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="low-income-n-low-income-adj" name="low-income-n-low-income-adj">low income (n.), low-income (adj.)</h3></div><div class="col"> <p>Write <em>low income</em> as a noun and low-income as an adjective.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Your dependents usually have no or low income.</li></ul>   <ul><li>Some low-income tax credits might be available.</li></ul> </div></div> </div></div><a name="lower" id="scroll-to-lower" title="lower"></a><div id="lower" name="lower"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="lower" name="lower">lower</h3></div><div class="col"> <p>While referencing numerical product or software versions, use lower/<a href="https://contentdesign.intuit.com/resources/word-list/#higher">higher</a>. To describe previous or subsequent versions use <a href="https://contentdesign.intuit.com/resources/word-list/#earlier">earlier</a>/<a href="https://contentdesign.intuit.com/resources/word-list/#later">later</a>.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <p>Make sure you're using Chrome version 80.1 or lower.</p> </div></div> </div></div><a name="lump-sum-n-lump-sum-adj" id="scroll-to-lump-sum-n-lump-sum-adj" title="lump sum (n.), lump-sum (adj.)"></a><div id="lump-sum-n-lump-sum-adj" name="lump-sum-n-lump-sum-adj"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="lump-sum-n-lump-sum-adj" name="lump-sum-n-lump-sum-adj">lump sum (n.), lump-sum (adj.)</h3></div><div class="col"> <p>Don’t write <em>lumpsum</em>.</p> </div></div><a name="m" id="scroll-to-m" title="M"></a><div id="m" name="m"></div><h3>M</h3><a name="mac-macintosh" id="scroll-to-mac-macintosh" title="Mac, Macintosh"></a><div id="mac-macintosh" name="mac-macintosh"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="mac-macintosh" name="mac-macintosh">Mac, Macintosh</h3></div><div class="col"> <p>Use Mac in most instances, whether you’re referring to a computer or an operating system. Note that we generally use Mac for Intuit product names (QuickBooks for Mac, Quicken Essentials for Mac). Refer to desktop apps as Mac app and Windows app, not desktop app, PC app, or Apple app.</p> </div></div><a name="machine" id="scroll-to-machine" title="machine"></a><div id="machine" name="machine"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="machine" name="machine">machine</h3></div><div class="col"> <p>Don’t use <em>machine</em>. Be specific: <em>computer</em> or <em>mobile device</em>.</p> </div></div><a name="manage" id="scroll-to-manage" title="manage"></a><div id="manage" name="manage"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="manage" name="manage">manage</h3></div><div class="col"> <p>Use this term to describe when the user can take any number of actions, such as add, edit, and delete, in one area. We might use the word at the top of a dropdown menu that lists the ways a customer can manage something: Add, Edit, Copy, Delete.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Manage records<ul><li>Add</li><li>Edit</li><li>Copy</li><li>Delete</li></ul></li></ul> </div></div> </div></div><a name="married-filing-jointly" id="scroll-to-married-filing-jointly" title="Married Filing Jointly"></a><div id="married-filing-jointly" name="married-filing-jointly"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="married-filing-jointly" name="married-filing-jointly">Married Filing Jointly</h3></div><div class="col"> <p>Capitalize as shown. </p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-columns"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/>   <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <p>Married Filing Jointly</p> </div> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/>   <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <p>married filing jointly</p>   <p>Married Filing Joint</p>   <p>married filing joint</p> </div> </div> </div> </div> </div></div><a name="married-filing-separately" id="scroll-to-married-filing-separately" title="Married Filing Separately"></a><div id="married-filing-separately" name="married-filing-separately"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="married-filing-separately" name="married-filing-separately">Married Filing Separately</h3></div><div class="col"> <p>Capitalize as shown. Don’t write “married filing separately,” “Married Filing Separate,” or “married filing separate.”</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/>   <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <p>Married Filing Separately</p> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/>   <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <p>married filing separately</p>   <p>Married Filing Separate</p>   <p>married filing separate</p> </div> </div> </div></div><a name="master" id="scroll-to-master" title="master (n., v., adj.)"></a><div id="master" name="master"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="master" name="master">master (n., v., adj.)</h3></div><div class="col"> <p>Don’t use. In some contexts, it connotes a hierarchical relationship of control and ownership. In any form, it’s connected to the idea of dominance and is a harmful term that comes<strong> </strong>with a history of oppression. Choose another word, such as <em>main</em> or <em>primary</em> (nouns) or <em>ace</em> (verb). <br><br>Note: Be mindful of how this idea of dominance—often of a people or place by force—shows up in other words. “Conquer,” for example, has ties to colonization. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/>   <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>Primary admin</li><li>Key password</li><li>Main options</li><li>Principal hierarchy</li><li>Use your money with finesse</li></ul> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/>   <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Master admin</li><li>Master password</li><li>Master options</li><li>Master hierarchy</li><li>Master your money</li></ul> </div> </div> </div> </div></div><a name="master-slave" id="scroll-to-master-slave" title="master/slave"></a><div id="master-slave" name="master-slave"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="master-slave" name="master-slave">master/slave</h3></div><div class="col"> <p>Don’t use. This shows up in engineering code and documentation. Intuit uses <em>primary/secondary</em> instead. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="may-might-can" id="scroll-to-may-might-can" title="may, might, can"></a><div id="may-might-can" name="may-might-can"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="may-might-can" name="may-might-can">may, might, can</h3></div><div class="col"> <p><em>May</em> implies permission. <em>Might</em> implies possibilities. <em>Can</em> implies the ability to do something.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>You may see the doctor now.</li><li>You might have a virus on your computer.</li><li>You can install an antivirus program.</li></ul> </div></div> </div></div><a name="menus" id="scroll-to-menus" title="menus"></a><div id="menus" name="menus"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="menus" name="menus">menus</h3></div><div class="col"> <p>Try not to write about user interface elements unless you absolutely have to for clarity. Use <em>menu</em> to make it clear that we are talking about the menus in the menu bar. When navigating customers through menus, follow these guidelines:</p>   <ul> <li>Outside of Help, it’s OK to use <em>go to</em> or <em>from</em> when navigating the customer to a menu, especially if it fits with the tone of the first-time use experience, message, web page, or email that you’re working on.</li> </ul>   <ul> <li>For Help content, use <em>select</em> as the verb: Select Transactions and Banking to see your bank transactions.</li> </ul>   <p>This is in line with how we write about user interface objects like buttons and icons. The exception to this is QuickBooks Desktop. For these desktop products, other indicators such as <em>go to</em> and <em>from</em> are acceptable.</p> </div></div><a name="mid-words" id="scroll-to-mid-words" title="mid- words"></a><div id="mid-words" name="mid-words"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="mid-words" name="mid-words">mid- words</h3></div><div class="col"> <p>We follow AP Style. No hyphen unless <em>mid-</em> comes before a capitalized word or a figure: midsize, mid-America, mid-Atlantic, midweek, mid-30s. </p>   <p>Exception: <em>mid-market</em>, used mainly in internal content</p>   <p>See also: <a href="https://contentdesign.intuit.com/style/punctuation/#dashes-and-hyphens">Dashes and hyphens</a></p> </div></div><a name="mobile-device-device" id="scroll-to-mobile-device-device" title="mobile device, device"></a><div id="mobile-device-device" name="mobile-device-device"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="mobile-device-device" name="mobile-device-device">mobile device, device</h3></div><div class="col"> <p>Use <em>mobile device</em> when talking about any mobile device, like a mobile phone or tablet. You can also say <em>phone or tablet</em>. Avoid <em>phone</em> unless you’re creating separate content for tablet users (25% of mobile customers use a tablet). Refer to mobile content guidelines specific to the product for more information.</p> </div></div><a name="money-back-guarantee" id="scroll-to-money-back-guarantee" title="money-back guarantee"></a><div id="money-back-guarantee" name="money-back-guarantee"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="money-back-guarantee" name="money-back-guarantee">money-back guarantee</h3></div><div class="col"> <p>Always consult your legal partner. Make sure to include any legal disclaimers. Refer to market guidelines specific to product for more information.</p> </div></div><a name="mouseover-mouse-over" id="scroll-to-mouseover-mouse-over" title="mouseover, mouse over"></a><div id="mouseover-mouse-over" name="mouseover-mouse-over"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="mouseover-mouse-over" name="mouseover-mouse-over">mouseover, mouse over</h3></div><div class="col"> <p>Don’t use, as this term isn't accessible. Instead, use <em>move the pointer</em> or <em>hover over</em>.</p> </div></div><a name="multi-words" id="scroll-to-multi-words" title="multi- words"></a><div id="multi-words" name="multi-words"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="multi-words" name="multi-words">multi- words</h3></div><div class="col"> <div class="wp-block-columns"></div>   <p>We follow AP Style for prefixes, which means <em>multi</em>- words are generally not hyphenated. When referring to how you interact with the UI, like in CUI or Help content, follow the capitalization and spelling of the product’s UI. For more, see capitalization guidelines for <a rel="noreferrer noopener" href="https://contentdesign.intuit.com/content-patterns/write-about-the-interface/" target="_blank">writing about the interface</a>. </p>   <p>An exception is when <em>multi-</em> butts up against <em>i</em> words. Another exception is <em>multi-user </em>in QuickBooks Desktop.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>multicolor</li><li>multicultural</li><li>multilevel</li><li>multimillion</li><li>multitalented</li><li>multi-institutional</li><li>multi-icon</li></ul> </div></div>   <p></p>   <p></p> </div></div><a name="my-vs-your" id="scroll-to-my-vs-your" title="my vs. your"></a><div id="my-vs-your" name="my-vs-your"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="my-vs-your" name="my-vs-your">my vs. your</h3></div><div class="col"> <p>Use <em>your</em>, not <em>my</em>, in the UI and related text. There are some exceptions. You can use first person sparingly in buttons and other CTAs, and in places with tight space constraints, like mobile.</p>   <p>Using second person maintains a consistent voice and promotes a friendly, conversational quality.</p>   <p></p>   <div class="wp-block-columns"></div> </div></div><a name="n" id="scroll-to-n" title="N"></a><div id="n" name="n"></div><h3>N</h3><a name="navigate_navigation" id="scroll-to-navigate_navigation" title="navigate; navigation"></a><div id="navigate_navigation" name="navigate_navigation"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="navigate_navigation" name="navigate_navigation">navigate; navigation</h3></div><div class="col"> <p>Don’t use, unless you’re on a ship or working with a GPS device. Be as clear as possible so customers can find their way easily. Use your judgment and aim for clarity. Use <em>find</em>, <em>browse</em>, <em>locate</em>, or <em>go to</em> instead. </p>   <p><em>Find</em> is a good alternative to search when you want the customer to feel empowered. For example, it’s more effective in the UI to use the phrase <em>Find</em> customers instead of <em>Search</em> customers because the word find implies success. <em>Find</em> is also a good option for simplicity and maintains a friendly tone. </p>   <p><em>Browse</em> or <em>locate</em> are good choices when directing customers to files, folders, or drives on their desktop. <em>Browse</em> is the common button name in the desktop interface that customers click to see their files list, so telling them to <em>browse</em> helps associate the action with the button. <em>Browse</em> is often used for folder locations. <em>Locate</em> works well when the customer has actively saved or stored a file themselves and you don’t need to be specific about the location of the folder. </p>   <p><em>Go to</em> gives the sense that the customer is moving away from where they are and going to another location. Use <em>go to</em> when you need to direct the customer away from their current workflow or location in the product—for example, when you need them to <em>go to</em> a specific URL. Don’t use <em>go to</em> for menu commands.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Find the customer you want to send the invoice to. </li><li>Browse to the folder where you stored the backup file. </li><li>Locate the mylogo.gif file. </li><li>Go to maps.google.com/maps?f=q&source for a map to the conference.</li></ul> </div></div> </div></div><a name="net-terms" id="scroll-to-net-terms" title="net terms"></a><div id="net-terms" name="net-terms"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="net-terms" name="net-terms">net terms</h3></div><div class="col"> <p>A payment term component that indicates the full amount is due for payment in the number of days indicated. <em>Net 30 terms</em> mean that the full payment is due in 30 days. The term may be abbreviated to <em>n</em> instead of <em>net</em>.</p>   <p>When writing an accounting term, define the term first and then introduce the technical term.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Select the net terms for your invoice.</li><li>Invoices with terms n60 and longer</li></ul> </div></div> </div></div><a name="next-previous" id="scroll-to-next-previous" title="Next, Previous"></a><div id="next-previous" name="next-previous"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="next-previous" name="next-previous">Next, Previous</h3></div><div class="col"> <p>OK to use in the product, as in a step flow. Capitalize.</p> </div></div><a name="non-words" id="scroll-to-non-words" title="non- words"></a><div id="non-words" name="non-words"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="non-words" name="non-words">non- words</h3></div><div class="col"> <p>We follow AP Style. In general, don’t hyphenate unless combined with a proper noun.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>nonbusiness</li><li>noncash</li><li>noncasualty-losses</li><li>nondependent</li><li>nonelecting</li><li>nonemployee</li><li>nonexempt</li><li>nonfinal</li><li>nonitemized</li><li>nonprofit</li><li>nonrefundable</li><li>nonresident</li><li>nontaxable</li></ul> </div></div> </div></div><a name="non-state-obligation" id="scroll-to-non-state-obligation" title="non-state obligation"></a><div id="non-state-obligation" name="non-state-obligation"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="non-state-obligation" name="non-state-obligation">non-state obligation</h3></div><div class="col"> <p>Hyphenate this tax term as shown. Note <em>state</em> is the name of any state. Consult legal partner depending on context.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>non-New York obligation</li><li>non-California obligation</li></ul> </div></div> </div></div><a name="noon" id="scroll-to-noon" title="noon"></a><div id="noon" name="noon"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="noon" name="noon">noon</h3></div><div class="col"> <p>Lowercase as shown.</p> </div></div><a name="not-sure" id="scroll-to-not-sure" title="not sure"></a><div id="not-sure" name="not-sure"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="not-sure" name="not-sure">not sure</h3></div><div class="col"> <p>Don't use <em>unsure</em>. Be more conversational. Use <em>not sure</em> thoughtfully. Don't use <em>not sure</em> to refer us as a brand. We want to evoke trust with our customers.</p> </div></div><a name="notifications" id="scroll-to-notifications" title="notifications"></a><div id="notifications" name="notifications"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="notifications" name="notifications">notifications</h3></div><div class="col"> <p>Notifications should be brief, clear, and reassuring. If servers are going to be down for scheduled maintenance, don’t be alarmist about it. But feel free to incorporate some personality into it. Also, don’t refer to the notification area in the product. Work with design to solve for this another way.</p>   <p>For more information, visit the <a href="https://contentdesign.intuit.com/content-patterns/in-product-notifications/">In-Product Notifications page</a>.</p>   <p></p>   <p></p> </div></div><a name="number-no" id="scroll-to-number-no" title="number, no., #"></a><div id="number-no" name="number-no"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="number-no" name="number-no">number, no., #</h3></div><div class="col"> <p>Don’t use # in place of the word <em>number</em> unless there are significant space restrictions, such as in a mobile UI. The preferred abbreviation for number is <em>no.</em></p>   <p>As a hashtag, use the symbol directly in front of the term you’re tagging, as in <em>#hashtag.</em></p> </div></div><a name="o" id="scroll-to-o" title="O"></a><div id="o" name="o"></div><h3>O</h3><a name="oauth" id="scroll-to-oauth" title="OAuth"></a><div id="oauth" name="oauth"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="oauth" name="oauth">OAuth</h3></div><div class="col"> <p>This is an acceptable abbreviation for <em>open authorization</em>, but only for the developer site and experience. Avoid this kind of technical language in the rest of our products and services.</p> </div></div><a name="ok" id="scroll-to-ok" title="OK"></a><div id="ok" name="ok"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="ok" name="ok">OK</h3></div><div class="col"> <p>OK, OK’d, OK’ing, OKs. Don’t use <em>okay</em> or <em>o.k.</em> A simple <em>OK</em> usually looks better in user interface designs.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/>   <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>If this amount looks OK, we'll continue.</li></ul> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/>   <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>Your info looks okay.</li><li>It's o.k. to skip this step.</li></ul> </div> </div> </div></div><a name="on-demand-n-on-demand-adj" id="scroll-to-on-demand-n-on-demand-adj" title="on demand (n.), on-demand (adj.)"></a><div id="on-demand-n-on-demand-adj" name="on-demand-n-on-demand-adj"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="on-demand-n-on-demand-adj" name="on-demand-n-on-demand-adj">on demand (n.), on-demand (adj.)</h3></div><div class="col"> <p>Hyphenate if it's an adjective.</p> </div></div><a name="on-the-go" id="scroll-to-on-the-go" title="on the go"></a><div id="on-the-go" name="on-the-go"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="on-the-go" name="on-the-go">on the go</h3></div><div class="col"> <p>Mobile users aren’t necessarily on the go. Many people use a phone or tablet at home or in the office. It’s OK to use <em>on the go</em> sparingly, as long as it isn’t the main message.</p>   <p>Generally no hyphens here. Exception is when the phrase is functioning as a compound adj.</p> </div></div><a name="on-the-left-on-the-right" id="scroll-to-on-the-left-on-the-right" title="on the left, on the right"></a><div id="on-the-left-on-the-right" name="on-the-left-on-the-right"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="on-the-left-on-the-right" name="on-the-left-on-the-right">on the left, on the right</h3></div><div class="col"> <p>Don't use. For accessibility reasons, we strongly discourage using location cues. Try to refer to an exact area in text like a step number.</p>   <p>To learn more, refer to the <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/">accessibility guidelines</a>.</p> </div></div><a name="oops" id="scroll-to-oops" title="Oops"></a><div id="oops" name="oops"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="oops" name="oops">Oops</h3></div><div class="col"> <p>Don’t use interjections like these. Our customers rely on us to know what we’re doing in the world of taxes and accounting. We don’t earn anyone’s confidence by saying things like <em>oops</em>.</p> </div></div><a name="open" id="scroll-to-open" title="open"></a><div id="open" name="open"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="open" name="open">open</h3></div><div class="col"> <p>Don’t use <em>launch</em> or <em>start</em>. Use <em>open</em> for programs and <em>turn on/off</em> for hardware. </p>   <p>Don’t use <em>open</em> for invoice status. Use <em>unpaid</em>.</p> </div></div><a name="open-invoice" id="scroll-to-open-invoice" title="open invoice"></a><div id="open-invoice" name="open-invoice"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="open-invoice" name="open-invoice">open invoice</h3></div><div class="col"> <p>Avoid. Use <em>unpaid invoice. </em>This refers to an invoice that has not been paid yet, showing the amount owed and the due date for the payment.</p>   <p><em>Open</em> is pretty much used as a synonym for <em>unpaid</em> in more formal accounting environments, but if a partially paid invoice is <em>Open</em> then it’s not also Unpaid—it’s <em>Not fully paid</em>. <em>Open</em> invoices are one piece of the puzzle—and could be both unpaid and possibly overdue—but consider things like <em>open</em> purchase orders and <em>open</em> bills. Because the term requires explanation every time, and is considered accounting-speak, try not to use it.</p>   <p>When writing an accounting term, define the term first and provide the technical word second.</p> </div></div><a name="open-the-kimono" id="scroll-to-open-the-kimono" title="open the kimono"></a><div id="open-the-kimono" name="open-the-kimono"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="open-the-kimono" name="open-the-kimono">open the kimono</h3></div><div class="col"> <p>Don’t use. This phrase is both racist and sexist, originating from Japanese geisha culture. And there’s no need to talk about removing clothes when discussing business—that’s just vulgar. Use clearer language, like "share plans," "reveal information," or "be fully transparent." <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/" target="_blank" rel="noreferrer noopener">Learn more about anti-racist language</a></p> </div></div><a name="opt-in-v-opt-in-n-adj" id="scroll-to-opt-in-v-opt-in-n-adj" title="opt in (v.), opt-in (n.) (adj.)"></a><div id="opt-in-v-opt-in-n-adj" name="opt-in-v-opt-in-n-adj"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="opt-in-v-opt-in-n-adj" name="opt-in-v-opt-in-n-adj">opt in (v.), opt-in (n.) (adj.)</h3></div><div class="col"> <p>This is typically referring to how we obtain permission for collecting and sharing data. When using the word as a noun or adjective, hyphenate. When using as a verb, it’s two words.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Enter your email to opt in</li><li>You can opt out of these emails by unsubscribing</li></ul> </div></div> </div></div><a name="overwrite" id="scroll-to-overwrite" title="overwrite"></a><div id="overwrite" name="overwrite"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="overwrite" name="overwrite">overwrite</h3></div><div class="col"> <p>Don't use <em>overwrite</em>. It's technical and unclear, and likely to cause or instill panic in our customers. If data is going to be erased and replaced with something else, use <em>replace</em> instead, or find other clear, nonalarmist language.</p> </div></div><a name="p" id="scroll-to-p" title="P"></a><div id="p" name="p"></div><h3>P</h3><a name="paid-family-leave" id="scroll-to-paid-family-leave" title="paid family leave"></a><div id="paid-family-leave" name="paid-family-leave"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="paid-family-leave" name="paid-family-leave">paid family leave</h3></div><div class="col"> <p>Don’t capitalize as <em>Paid Family Leave.</em></p> </div></div><a name="pane" id="scroll-to-pane" title="pane"></a><div id="pane" name="pane"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pane" name="pane">pane</h3></div><div class="col"> <p>Refers to the separate areas of a split window. If a pane has a clearly named title, capitalize the name. If not, use lowercase. Try not to refer to user interface elements in content.</p> </div></div><a name="pass-through-entity" id="scroll-to-pass-through-entity" title="pass-through entity"></a><div id="pass-through-entity" name="pass-through-entity"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pass-through-entity" name="pass-through-entity">pass-through entity</h3></div><div class="col"> <p>A business structured so that all business income is treated as personal income of the owners. A common tax term. Hyphenate as shown.</p> </div></div><a name="pay-stub" id="scroll-to-pay-stub" title="pay stub"></a><div id="pay-stub" name="pay-stub"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pay-stub" name="pay-stub">pay stub</h3></div><div class="col"> <p>Two words as shown, per Merriam Webster.</p> </div></div><a name="paycheck" id="scroll-to-paycheck" title="paycheck"></a><div id="paycheck" name="paycheck"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="paycheck" name="paycheck">paycheck</h3></div><div class="col"> <p>One word, lowercase as shown. In Canada and the UK, the correct spelling is <em>paycheque</em>.</p> </div></div><a name="payee" id="scroll-to-payee" title="payee"></a><div id="payee" name="payee"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="payee" name="payee">payee</h3></div><div class="col"> <p>A person to whom money is paid or is to be paid, especially the person to whom a check is made payable. Look for other ways to communicate this in your writing, if you can. <em>Payee</em> is a little stiff for our voice.</p> </div></div><a name="payer" id="scroll-to-payer" title="payer"></a><div id="payer" name="payer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="payer" name="payer">payer</h3></div><div class="col"> <p>Don’t spell this term as <em>payor</em>. Better yet, don’t use either term. Come up with a more conversational way of saying this.</p> </div></div><a name="pdf" id="scroll-to-pdf" title="PDF"></a><div id="pdf" name="pdf"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pdf" name="pdf">PDF</h3></div><div class="col"> <p>When referring to a universal file type, such as PDF or JPEG, use uppercase; for the plural form When referring to a universal file type, such as PDF or JPEG, use uppercase. For the plural form, add a lowercase <em>s</em>. See also <a href="https://contentdesign.intuit.com/resources/word-list/#extensions-filenames">extensions, filenames</a>.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>PDF</li><li>JPEG</li><li>GIF</li><li>PDFs</li><li>JPEGs</li><li>GIFs</li></ul>   <p></p> </div></div> </div></div><a name="peanut-gallery" id="scroll-to-peanut-gallery" title="peanut gallery"></a><div id="peanut-gallery" name="peanut-gallery"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="peanut-gallery" name="peanut-gallery">peanut gallery</h3></div><div class="col"> <p>Don't use. This phrase originally referred to the cheapest section of seats during the vaudeville era in the U.S. In the segregated South, seats in the back or upper balcony levels were mostly reserved for Black people. Instead, you could try <em>crowd </em>or <em>rowdy group</em>. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="personal-identification-number-pin" id="scroll-to-personal-identification-number-pin" title="personal identification number, PIN"></a><div id="personal-identification-number-pin" name="personal-identification-number-pin"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="personal-identification-number-pin" name="personal-identification-number-pin">personal identification number, PIN</h3></div><div class="col"> <p>Since the abbreviation is probably more conversational than writing it out, abbreviating (in all caps) as <em>PIN</em> is fine. Don’t write <em>pin</em> or <em>P.I.N.</em> or <em>PIN number</em>.</p> </div></div><a name="pinch" id="scroll-to-pinch" title="pinch"></a><div id="pinch" name="pinch"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pinch" name="pinch">pinch</h3></div><div class="col"> <p>Don’t use. You could say <em>zoom in</em>, <em>zoom out, </em>or (for mobile) <em>double-tap to zoom</em> instead.</p> </div></div><a name="pixelated-pixilated" id="scroll-to-pixelated-pixilated" title="pixelated, pixilated"></a><div id="pixelated-pixilated" name="pixelated-pixilated"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pixelated-pixilated" name="pixelated-pixilated">pixelated, pixilated</h3></div><div class="col"> <p>These terms mean different things. <em>Pixelated</em> with an “e” means an image’s pixels are visible, usually unintentionally. <em>Pixilated</em> with an “i” means mentally unstable, bemused, or whimsical. Most dictionaries autocorrect for the second term, which usually isn’t the meaning we want. To avoid unintended meanings, use language that discusses poor resolution or improper display instead.</p> </div></div><a name="please" id="scroll-to-please" title="please"></a><div id="please" name="please"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="please" name="please">please</h3></div><div class="col"> <p>Use your best judgment when it comes to saying <em>please</em>. Avoid using it unless you’re asking the customer for extraordinary effort, or if a major error or defect occurs. To learn more about how we handle errors and bad news, see our <a href="https://contentdesign.intuit.com/content-patterns/bad-news/">bad news content pattern</a>.</p> </div></div><a name="plug-in-v-plug-in-n" id="scroll-to-plug-in-v-plug-in-n" title="plug in (v.), plug-in (n.)"></a><div id="plug-in-v-plug-in-n" name="plug-in-v-plug-in-n"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="plug-in-v-plug-in-n" name="plug-in-v-plug-in-n">plug in (v.), plug-in (n.)</h3></div><div class="col"> <p>Two words or hyphenated, depending on use. It can also be called an <em>add-on</em> or an <em>extension</em>.</p>   <p>Plug-in may be following the progression of words like e-mail to email and log-in to login.</p>   <p>AP Style, Merriam-Webster, and Oxford English Dictionary continue to spell <em>plug-in</em> (n.) as <em>plug-in</em>. We don't have a great reason to deviate from that guidance. Spell as plugin at your own discretion.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul> <li>Plug in your headphones and download the LoudBass plug-in for your browser.</li> </ul> </div></div>   <p></p> </div></div><a name="pm" id="scroll-to-pm" title="PM"></a><div id="pm" name="pm"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pm" name="pm">PM</h3></div><div class="col"> <p>Write as uppercase, no periods, with a space between time and designation (<em>8 PM</em>). Don’t say <em>p.m.</em> For more guidance, see <a href="https://contentdesign.intuit.com/style/numbers/#time">format for time.</a></p> </div></div><a name="pointer" id="scroll-to-pointer" title="pointer"></a><div id="pointer" name="pointer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pointer" name="pointer">pointer</h3></div><div class="col"> <p>Use <em>pointer</em> when you mean the arrow that moves around onscreen when you move your mouse. Use <em>cursor</em> when you mean the vertical blinking line that shows where text you type will appear. </p>   <p>But mostly, consider whether you need to say these terms at all in your writing, since they're not very accessible and not applicable if you're using a screen reader.</p> </div></div><a name="pop-up" id="scroll-to-pop-up" title="pop-up (n., adj.)"></a><div id="pop-up" name="pop-up"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pop-up" name="pop-up">pop-up (n., adj.)</h3></div><div class="col"> <p>Hyphenate as shown unless it's functioning as a verb.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>An ad will pop up on the screen.</li><li>This is a pop-up ad.</li><li>Pop-ups are annoying.</li></ul> </div></div> </div></div><a name="postal-code" id="scroll-to-postal-code" title="postal code"></a><div id="postal-code" name="postal-code"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="postal-code" name="postal-code">postal code</h3></div><div class="col"> <p>Canada Post capitalizes it, but many places don’t. Check with your localization team to figure out how to get it right.</p> </div></div><a name="powered" id="scroll-to-powered" title="powered"></a><div id="powered" name="powered"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="powered" name="powered">powered</h3></div><div class="col"> <p>Don’t use for <em>turn on</em> or <em>turn off</em>. Using <em>powered</em> can have a double meaning, as in <em>powered by</em> (for example, Turbo powered by TurboTax) and can even have legal connotations. Look for ways around using this term.</p> </div></div><a name="powwow" id="scroll-to-powwow" title="powwow"></a><div id="powwow" name="powwow"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="powwow" name="powwow">powwow</h3></div><div class="col"> <p>A powwow has cultural and spiritual significance for many Indigenous communities. It’s not a cute term for a meeting. Instead, just say <em>meeting</em>, <em>chat</em>, <em>brainstorm</em>. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="pre-words" id="scroll-to-pre-words" title="pre- words"></a><div id="pre-words" name="pre-words"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pre-words" name="pre-words">pre- words</h3></div><div class="col"> <p>We follow AP Style for prefixes. Generally, don’t hyphenate unless combined with a proper noun. Exception: <em>pre-fill</em></p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>preassigned</li><li>predefined</li><li>preexisting</li><li>preselected</li><li>pre-Columbian</li><li>pre-Tudor</li><li>pre-World War II</li></ul> </div></div> </div></div><a name="press" id="scroll-to-press" title="press"></a><div id="press" name="press"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="press" name="press">press</h3></div><div class="col"> <p>Only use to describe pushing a physical button on hardware.</p>   <p>For native mobile, use <em>tap</em> for activating a control or selecting an item, <em>touch and hold</em> for holding down on an element, and <em>drag</em> for moving an element across the screen.</p> </div></div><a name="prior-year-return-in-a-prior-year" id="scroll-to-prior-year-return-in-a-prior-year" title="prior-year return, in a prior year"></a><div id="prior-year-return-in-a-prior-year" name="prior-year-return-in-a-prior-year"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="prior-year-return-in-a-prior-year" name="prior-year-return-in-a-prior-year">prior-year return, in a prior year</h3></div><div class="col"> <p>Don’t write <em>prior year return</em>, <em>prior year’s return</em>, or <em>in a prior-year.</em></p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/>   <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>Review your prior-year return.</li><li>These expenses were filed in a prior year.</li></ul> </div> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/>   <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>Find the revenue reported in the prior year's return.</li><li>This income was included in a prior-year.</li></ul> </div> </div> </div></div><a name="proconnect" id="scroll-to-proconnect" title="ProConnect"></a><div id="proconnect" name="proconnect"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="proconnect" name="proconnect">ProConnect</h3></div><div class="col"> <p>Capitalize the name of this professional tax product as shown. On first mention in body copy, use the full product name: Intuit ProConnect Tax. For subsequent mentions and in headlines, subject lines, or limited space, use the simplified product name: ProConnect. (Do not use ProConnect Tax Online, as that name is outdated.)</p> </div></div><a name="profit-and-loss" id="scroll-to-profit-and-loss" title="profit and loss"></a><div id="profit-and-loss" name="profit-and-loss"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="profit-and-loss" name="profit-and-loss">profit and loss</h3></div><div class="col"> <p>Don't capitalize this term. When writing an accounting term, define the term first and provide the technical word second.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>profit and loss statement</li><li>profit and loss report</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Profit and Loss statement</li><li>Profit and Loss Report</li><li>P&L Statement</li></ul> </div> </div> </div>   <p></p> </div></div><a name="program" id="scroll-to-program" title="program"></a><div id="program" name="program"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="program" name="program">program</h3></div><div class="col"> <p>Don’t use. Instead, use <em>application</em> (desktop) or <em>app</em> (web or mobile).</p> </div></div><a name="property-plant-and-equipment-ppe" id="scroll-to-property-plant-and-equipment-ppe" title="property, plant, and equipment (PP&E)"></a><div id="property-plant-and-equipment-ppe" name="property-plant-and-equipment-ppe"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="property-plant-and-equipment-ppe" name="property-plant-and-equipment-ppe">property, plant, and equipment (PP&E)</h3></div><div class="col"> <p>This is a standard accounting term that you can abbreviate as <em>PP&E</em>. But remember, when writing an accounting term like this, define the term first and provide the technical word second.</p> </div></div><a name="proseries" id="scroll-to-proseries" title="ProSeries"></a><div id="proseries" name="proseries"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="proseries" name="proseries">ProSeries</h3></div><div class="col"> <p>Capitalize this professional tax product name as shown. On first mention in body copy, use the full product name: Intuit ProSeries Tax. For subsequent mentions and in headlines, subject lines, or limited space, use the simplified product name: ProSeries.</p> </div></div><a name="pull" id="scroll-to-pull" title="pull"></a><div id="pull" name="pull"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="pull" name="pull">pull</h3></div><div class="col"> <p>OK to use <em>pull </em>or <em>pull down to refresh</em> for native mobile, but don’t use it for responsive. In general, stay away from device-specific terms for responsive. <em>Refresh</em> is a good alternative (as in “Refresh to see new transactions”). <a href="https://contentdesign.intuit.com/channels/mobile/#native-vs-responsive-web">See more on native vs. responsive web</a></p> </div></div><a name="purchase-order-po" id="scroll-to-purchase-order-po" title="purchase order (PO)"></a><div id="purchase-order-po" name="purchase-order-po"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="purchase-order-po" name="purchase-order-po">purchase order (PO)</h3></div><div class="col"> <p>Write it out if it’s the first time the user is encountering it. It's not a proper noun, so no need to capitalize. After that, you can use <em>PO</em>. <a href="https://contentdesign.intuit.com/style/formatting/#acronyms/">Read more about acronyms and abbreviations</a> </p> </div></div><a name="q" id="scroll-to-q" title="Q"></a><div id="q" name="q"></div><h3>Q</h3><a name="qb-qbo" id="scroll-to-qb-qbo" title="QB, QBO"></a><div id="qb-qbo" name="qb-qbo"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="qb-qbo" name="qb-qbo">QB, QBO</h3></div><div class="col"> <p>Don’t abbreviate <em>QuickBooks</em> or <em>QuickBooks Online</em>. Spell out these product names. The only exception is when we're writing about the <em>QBO Blog</em>.</p> </div></div><a name="qbo-blog" id="scroll-to-qbo-blog" title="QBO Blog"></a><div id="qbo-blog" name="qbo-blog"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="qbo-blog" name="qbo-blog">QBO Blog</h3></div><div class="col"> <p>Capitalize as shown. This is the only instance where <em>QuickBooks Online</em> is abbreviated.</p> </div></div><a name="qualifying-widow-qualifying-widower" id="scroll-to-qualifying-widow-qualifying-widower" title="Qualifying Widow, Qualifying Widower"></a><div id="qualifying-widow-qualifying-widower" name="qualifying-widow-qualifying-widower"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="qualifying-widow-qualifying-widower" name="qualifying-widow-qualifying-widower">Qualifying Widow, Qualifying Widower</h3></div><div class="col"> <p>In TurboTax, capitalize these terms as shown.</p> </div></div><a name="quantity-on-hand-on-hand-quantity" id="scroll-to-quantity-on-hand-on-hand-quantity" title="quantity on hand, on-hand quantity"></a><div id="quantity-on-hand-on-hand-quantity" name="quantity-on-hand-on-hand-quantity"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quantity-on-hand-on-hand-quantity" name="quantity-on-hand-on-hand-quantity">quantity on hand, on-hand quantity</h3></div><div class="col"> <p>This accounting term means “inventory” in QuickBooks Online. Technically, we’ve also used “on-hand quantity.” <em>Inventory </em>is a more conversational term and you should use it when you can. </p> </div></div><a name="quarter-to-date-qtd" id="scroll-to-quarter-to-date-qtd" title="quarter-to-date; QTD"></a><div id="quarter-to-date-qtd" name="quarter-to-date-qtd"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quarter-to-date-qtd" name="quarter-to-date-qtd">quarter-to-date; QTD</h3></div><div class="col"> <p>Hyphenate as shown. Abbreviate as <em>QTD</em> where space is a concern.</p> </div></div><a name="quebec-revenu-quebec" id="scroll-to-quebec-revenu-quebec" title="Québec/Revenu Québec"></a><div id="quebec-revenu-quebec" name="quebec-revenu-quebec"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quebec-revenu-quebec" name="quebec-revenu-quebec">Québec/Revenu Québec</h3></div><div class="col"> <p>We use the French spelling even in English. Don’t shorten <em>Revenu Québec</em> to <em>RQ</em>.</p> </div></div><a name="quickbooks" id="scroll-to-quickbooks" title="QuickBooks"></a><div id="quickbooks" name="quickbooks"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quickbooks" name="quickbooks">QuickBooks</h3></div><div class="col"> <p>Write as shown: capital “Q” capital “B.” Don’t do any of these: <em>Quickbooks, Quick books</em></p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/>   <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>You can customize your dashboard in QuickBooks.</li></ul> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/>   <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Quickbooks has your back.</li><li>Quick books is ready when you are.</li></ul> </div> </div> </div>   <p></p> </div></div><a name="quickbooks-data-quickbooks-file" id="scroll-to-quickbooks-data-quickbooks-file" title="QuickBooks data, QuickBooks file"></a><div id="quickbooks-data-quickbooks-file" name="quickbooks-data-quickbooks-file"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quickbooks-data-quickbooks-file" name="quickbooks-data-quickbooks-file">QuickBooks data, QuickBooks file</h3></div><div class="col"> <p>Don’t use <em>QuickBooks data</em> or <em>QuickBooks file.</em> Don't say <em>QuickBooks data</em> if you actually mean company data. Use <em>company file</em> instead for QuickBooks Desktop.</p>   <p>In rare instances, you might need to use <em>QuickBooks data</em> when referring to a collection of files that includes more than the company file (such as log files, an accountant’s copy file, and template files).</p> </div></div><a name="quickbooks-desktop" id="scroll-to-quickbooks-desktop" title="QuickBooks Desktop"></a><div id="quickbooks-desktop" name="quickbooks-desktop"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quickbooks-desktop" name="quickbooks-desktop">QuickBooks Desktop</h3></div><div class="col"> <p>It's OK to say QuickBooks Desktop in customer-facing content. When you’re referring to migration of data from QuickBooks Desktop to QuickBooks Online, use the full name on first reference. If you have a small component like a tooltip or in-product nudge, you can use the abbreviation <em>Desktop</em>. No need to specify the operating system. According to customer research, saying Mac or Windows just further complicates things. <a href="https://contentdesign.intuit.com/content-patterns/product-names/">Get more info about using this product name</a> </p>   <p>If you need info on QuickBooks products, <a href="https://quickbooks.intuit.com/products/">go to the QuickBooks site</a>.</p> </div></div><a name="quickbooks-for-mac" id="scroll-to-quickbooks-for-mac" title="QuickBooks for Mac"></a><div id="quickbooks-for-mac" name="quickbooks-for-mac"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quickbooks-for-mac" name="quickbooks-for-mac">QuickBooks for Mac</h3></div><div class="col"> <p>Don't use. According to customer research, specifying the operating system just complicates things. Just use <em>QuickBooks Desktop</em> instead.</p> </div></div><a name="quickbooks-live-community-quickbooks-community" id="scroll-to-quickbooks-live-community-quickbooks-community" title="QuickBooks Live Community, QuickBooks Community"></a><div id="quickbooks-live-community-quickbooks-community" name="quickbooks-live-community-quickbooks-community"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quickbooks-live-community-quickbooks-community" name="quickbooks-live-community-quickbooks-community">QuickBooks Live Community, QuickBooks Community</h3></div><div class="col"> <p>A community where QuickBooks users can find answers to their questions, and get help from experienced users and QuickBooks employees. Capitalize as shown.</p> </div></div><a name="quickbooks-mobile-app" id="scroll-to-quickbooks-mobile-app" title="QuickBooks mobile app"></a><div id="quickbooks-mobile-app" name="quickbooks-mobile-app"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quickbooks-mobile-app" name="quickbooks-mobile-app">QuickBooks mobile app</h3></div><div class="col"> <p>Inside the app, we call ourselves <em>QuickBooks</em> (not <em>QuickBooks Mobile</em>, <em>The QuickBooks App</em>, or other variations). Outside the app, we call ourselves <em>the QuickBooks mobile app</em> or just <em>the</em><strong> </strong><em>mobile app</em> (note that only QuickBooks is capitalized). </p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <p>Open the QuickBooks mobile app.</p> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <p>Download QuickBooks Mobile.</p> </div> </div> </div> </div></div><a name="quickbooks-online" id="scroll-to-quickbooks-online" title="QuickBooks Online"></a><div id="quickbooks-online" name="quickbooks-online"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quickbooks-online" name="quickbooks-online">QuickBooks Online</h3></div><div class="col"> <p>Spell out and capitalize as shown. And be mindful of how much we repeat the product name in a single context. You can sometimes get away with using <em>QuickBooks</em> instead of repeating the full name.</p>   <p>We should present the brand clearly and consistently, so don’t use <em>QB Online</em> in text or graphic form. <em>QBO</em> is an internal term and shouldn’t be used in customer-facing content. Acronyms just lead to internal and external confusion.</p>   <p>Be mindful of how much we repeat the product name in a single context. We found in some cases that we repeated QuickBooks 10 times on a single screen. You can still get away with incorporating <em>online</em> instead of repeating the full name. Same goes for Desktop.</p>   <p>For more on branding, go to <a href="https://assetlibrary.intuit.com/">https://assetlibrary.intuit.com/</a>. If you need info on QuickBooks products, <a href="https://quickbooks.intuit.com/products/">go to the website</a>.</p> </div></div><a name="quickbooks-support-site" id="scroll-to-quickbooks-support-site" title="QuickBooks support site"></a><div id="quickbooks-support-site" name="quickbooks-support-site"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quickbooks-support-site" name="quickbooks-support-site">QuickBooks support site</h3></div><div class="col"> <p>Capitalize as shown. Use <em>QuickBooks support site</em> the first time you reference it, and <em>support site</em> (lowercase s) in following references. If you’re referring to a third-party website, use a lowercase s (for example, the <em>Apple support site</em>).</p> </div></div><a name="quit" id="scroll-to-quit" title="quit"></a><div id="quit" name="quit"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="quit" name="quit">quit</h3></div><div class="col"> <p>Don’t use <em>quit</em> unless you’re discussing a Mac program. Use <em>close</em> instead. <a href="https://contentdesign.intuit.com/word-list/#close">See entry for close</a></p> </div></div><a name="r" id="scroll-to-r" title="R"></a><div id="r" name="r"></div><h3>R</h3><a name="re-words" id="scroll-to-re-words" title="re- words"></a><div id="re-words" name="re-words"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="re-words" name="re-words">re- words</h3></div><div class="col"> <p>We follow AP Style for prefixes. Generally, don’t hyphenate unless the word has two distinct meanings (<em>recover</em> and <em>re-cover</em> or<em> resent</em> and <em>re-sent</em>). The meaning that more clearly means “do again” takes a hyphen. When in doubt, check the dictionary or AP.</p>   <p>Sometimes, it might be clearer and more conversational to drop the prefix. For example, <em>upload again</em> is easier to understand than <em>reupload</em>. It’s easier to translate, too.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Complete this form to reapply for a loan.</li><li>You may recreate after you re-create the invoice.</li><li>She resorted to re-sorting the inventory list.</li></ul> </div></div>   <p>See also: <a href="https://contentdesign.intuit.com/style/punctuation/#dashes-and-hyphens">Dashes and hyphens</a></p> </div></div><a name="read-only" id="scroll-to-read-only" title="read-only"></a><div id="read-only" name="read-only"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="read-only" name="read-only">read-only</h3></div><div class="col"> <p>Hyphenate as shown.</p> </div></div><a name="real-time-real-time" id="scroll-to-real-time-real-time" title="real-time, real time"></a><div id="real-time-real-time" name="real-time-real-time"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="real-time-real-time" name="real-time-real-time">real-time, real time</h3></div><div class="col"> <p>When using as a modifier noun, use a hyphen. When it’s just a noun, don’t hyphenate.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>real-time signal processing</li><li>this is happening in real time</li></ul> </div></div> </div></div><a name="reconciliation" id="scroll-to-reconciliation" title="reconciliation"></a><div id="reconciliation" name="reconciliation"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="reconciliation" name="reconciliation">reconciliation</h3></div><div class="col"> <p>This is an accounting process used to compare two sets of records to ensure the figures are in agreement and are accurate. It's OK to use this term after explaining it first, but you can probably find a better way to write it than <em>reconciled</em>. Look for opportunities to use conversational language. There’s a good chance this is one of them.</p> </div></div><a name="recordkeeping" id="scroll-to-recordkeeping" title="recordkeeping"></a><div id="recordkeeping" name="recordkeeping"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="recordkeeping" name="recordkeeping">recordkeeping</h3></div><div class="col"> <p>One word.</p> </div></div><a name="redline-redlining" id="scroll-to-redline-redlining" title="redline, redlining"></a><div id="redline-redlining" name="redline-redlining"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="redline-redlining" name="redline-redlining">redline, redlining</h3></div><div class="col"> <p>Don’t use. In design, redlining refers to marking changes, providing specs, or highlighting priorities. But the term originated from systemic segregation and discrimination, when financial institutions would draw red lines on maps around "risky" neighborhoods (predominantly Black and Latino) where people were deemed more likely to default on a mortgage.</p>   <p>Some alternatives, depending on context: <em>priority list</em>, <em>special case</em>, <em>replacement list</em>, or <em>UI annotations</em>. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="refresh" id="scroll-to-refresh" title="refresh"></a><div id="refresh" name="refresh"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="refresh" name="refresh">refresh</h3></div><div class="col"> <p><em>Refresh</em> is a great alternative to device-specific terms, which we try to stay away from.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>Refresh to see new transactions.</li></ul> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>Pull down to see new transactions.</li></ul> </div> </div> </div></div><a name="refund-monitor" id="scroll-to-refund-monitor" title="Refund Monitor"></a><div id="refund-monitor" name="refund-monitor"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="refund-monitor" name="refund-monitor">Refund Monitor</h3></div><div class="col"> <p>Capitalize this product name as shown. Don’t write <em>refund monitor</em> or <em>Refund Meter</em>.</p> </div></div><a name="registered-trademark" id="scroll-to-registered-trademark" title="registered trademark"></a><div id="registered-trademark" name="registered-trademark"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="registered-trademark" name="registered-trademark">registered trademark</h3></div><div class="col"> <p>For things like web pages and emails, as long as the ® is embedded in the logo, you don’t have to show it again in the text. Always check with your legal partner if you have questions.</p>   <p>For any trademark or registered trademark logos, put punctuation directly after the symbol, not before.</p> </div></div><a name="release-release" id="scroll-to-release-release" title="release, Release"></a><div id="release-release" name="release-release"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="release-release" name="release-release">release, Release</h3></div><div class="col"> <p>Use lowercase if the reference is generic. Use uppercase if you’re referring to a specific update or download. Use the letter R and release number (no spaces) when combined with the full product name.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Check which release you have by pressing F2.</li><li>You need to download Release 7 for that feature.</li><li>The issue is resolved in QuickBooks Pro 2012 R7.</li></ul> </div></div>   <p></p> </div></div><a name="releve-1-slip" id="scroll-to-releve-1-slip" title="Relevé 1 slip (CA)"></a><div id="releve-1-slip" name="releve-1-slip"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="releve-1-slip" name="releve-1-slip">Relevé 1 slip (CA)</h3></div><div class="col"> <p>Include the accent, even in English. It's not a Relevé 1 form, and don’t shorten to Relevé or RL-1. If there are severe space constraints, it’s OK to shorten to Relevé 1, but avoid this if you can.</p> </div></div><a name="rest" id="scroll-to-rest" title="REST"></a><div id="rest" name="rest"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="rest" name="rest">REST</h3></div><div class="col"> <p>Use the acronym phrase REST API. More commonly, use just API. This term is only for the developer site and experience.</p> </div></div><a name="run-a-report" id="scroll-to-run-a-report" title="run a report"></a><div id="run-a-report" name="run-a-report"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="run-a-report" name="run-a-report">run a report</h3></div><div class="col"> <p>In QuickBooks, customers run reports. Not <em>create</em>, <em>generate</em>, or anything else.</p> </div></div><a name="run-vs-execute" id="scroll-to-run-vs-execute" title="run vs. execute"></a><div id="run-vs-execute" name="run-vs-execute"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="run-vs-execute" name="run-vs-execute">run vs. execute</h3></div><div class="col"> <p>Use <em>run</em> to run a command at a command line. We never use languages that hints at violence, such as <em>execute</em>. (And anyway, it's not as conversational.)</p> </div></div><a name="s" id="scroll-to-s" title="S"></a><div id="s" name="s"></div><h3>S</h3><a name="s-corporation" id="scroll-to-s-corporation" title="S corporation"></a><div id="s-corporation" name="s-corporation"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="s-corporation" name="s-corporation">S corporation</h3></div><div class="col"> <p>Capitalize as shown. Don't add a hyphen to the full name. If you abbreviate, add a hyphen.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>You may use this form if your business is a S corporation.</li><li>The rule applies to S-corp and C-corp businesses.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>You may want to form an S-Corporation.</li><li>Select S corp from the menu.</li></ul> </div> </div> </div></div><a name="save-and-next-save-next" id="scroll-to-save-and-next-save-next" title="Save and Next; Save & Next"></a><div id="save-and-next-save-next" name="save-and-next-save-next"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="save-and-next-save-next" name="save-and-next-save-next">Save and Next; Save & Next</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="save-time" id="scroll-to-save-time" title="save time, timesaver (n.), time-saving (adj.)"></a><div id="save-time" name="save-time"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="save-time" name="save-time">save time, timesaver (n.), time-saving (adj.)</h3></div><div class="col"> <p>Use these phrases about as often as you would use an exclamation point—not very often. These phrases are are used so often that they're meaningless now. They're generic and can be applied to any other application. Be more specific and cut to the time-saving benefit. If you must use, hyphenate as shown.</p> </div></div><a name="scan" id="scroll-to-scan" title="scan"></a><div id="scan" name="scan"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="scan" name="scan">scan</h3></div><div class="col"> <p>Don’t ask the user to <em>scan</em>, <em>skim over</em>, or any other variation of <em>read</em>. Use <em>read </em>or <em>review</em>.</p> </div></div><a name="schedule-c-schedules-c" id="scroll-to-schedule-c-schedules-c" title="Schedule C, Schedules C"></a><div id="schedule-c-schedules-c" name="schedule-c-schedules-c"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="schedule-c-schedules-c" name="schedule-c-schedules-c">Schedule C, Schedules C</h3></div><div class="col"> <p>When writing about taxes, a <em>schedule</em> refers to an individual attachment to the Federal Form 1040. In addition to Schedule C, there are many other schedules (A, B EIC, R, SE, and so on).<br><br>Favor conversational language over being grammatically accurate.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-k-color has-css-opacity has-k-background-color has-background"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-l-color has-css-opacity has-l-background-color has-background"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul class="wp-block-list"> <li>Schedule C</li>   <li>Schedules C</li>   <li>Sch. C (if space constraints)</li>   <li>Schedule Cs</li> </ul> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul class="wp-block-list"> <li>schedule C</li>   <li>Schedule C's</li> </ul> </div> </div> </div> </div></div><a name="screen" id="scroll-to-screen" title="screen"></a><div id="screen" name="screen"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="screen" name="screen">screen</h3></div><div class="col"> <p>Try to avoid describing the user interface whenever possible. Use <em>screen</em> to refer to what the user looks at while working on a device. Use <em>page</em> or <em>window</em> when talking about a web page or browser window. Pages and windows don't necessarily take up the entire screen.</p>   <p></p> </div></div><a name="screen-name" id="scroll-to-screen-name" title="screen name"></a><div id="screen-name" name="screen-name"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="screen-name" name="screen-name">screen name</h3></div><div class="col"> <p>Use <em>user ID</em> instead.</p> </div></div><a name="screenshot" id="scroll-to-screenshot" title="screenshot"></a><div id="screenshot" name="screenshot"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="screenshot" name="screenshot">screenshot</h3></div><div class="col"> <p>One word, no hyphen.</p> </div></div><a name="scripting-error" id="scroll-to-scripting-error" title="scripting error"></a><div id="scripting-error" name="scripting-error"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="scripting-error" name="scripting-error">scripting error</h3></div><div class="col"> <p>Avoid using technical terms when talking about errors. Technical terms can be intimidating and unclear to users. Instead, use more conversational language that empowers the user to address the problem and puts them at ease.</p> </div></div><a name="scroll" id="scroll-to-scroll" title="scroll"></a><div id="scroll" name="scroll"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="scroll" name="scroll">scroll</h3></div><div class="col"> <p>It’s OK to say <em>scroll down</em>, but in general, stay away from device-specific terms. Work with the visual or interaction designer to find a solution where the customer flow is clear. The flow shouldn't rely on written instructions alone.</p> </div></div><a name="sdk" id="scroll-to-sdk" title="SDK"></a><div id="sdk" name="sdk"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sdk" name="sdk">SDK</h3></div><div class="col"> <p>Software development toolkit. This term is only for the developer site and experience. Use the acronym <em>SDK</em> in all instances.</p> </div></div><a name="section-179" id="scroll-to-section-179" title="section 179"></a><div id="section-179" name="section-179"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="section-179" name="section-179">section 179</h3></div><div class="col"> <p>Don’t capitalize as <em>Section 179 </em>unless it’s at the beginning of a sentence.</p> </div></div><a name="select" id="scroll-to-select" title="select"></a><div id="select" name="select"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="select" name="select">select</h3></div><div class="col"> <p>Use <em>select</em> (instead of <em>choose</em>) when referring to an item that is clickable or that is a choice between two or more items. A dropdown list is a good example. Avoid using <em>deselect</em>. Instead, use <em>clear</em>. (The term <em>deselect </em>causes a problem for localization.)</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>Choose whether you want to consult a bookkeeper or an accountant.</li><li>Choose the best partners for your business.</li><li>Clear the text in the field.</li><li>Go to <strong>Toaster</strong>. Select <strong>Toast</strong>, and then<strong> Grill</strong>.</li></ul> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Choose Sales and then Invoices to start billing your clients.</li><li>Deselect the radio button to clear that choice.</li></ul> </div> </div> </div> </div></div><a name="self-employed" id="scroll-to-self-employed" title="self-employed"></a><div id="self-employed" name="self-employed"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="self-employed" name="self-employed">self-employed</h3></div><div class="col"> <p>Wondering when to use <em>self-employed</em> vs. <em>independent contractor</em> vs. <em>freelancer?</em> You’re not alone.</p>   <p>An independent contractor is different from a freelancer, but they both fall under the umbrella of self-employed. While most Lyft drivers won’t necessarily refer to themselves as “independent contractors" (or any of the above, for that matter) we lean into <em>self-employed</em> as much as we can. When you’re talking about the product, write it as: QuickBooks Self-Employed. Otherwise, lowercase (unless you’re starting a sentence, in which case it is: Self-employed).</p> </div></div><a name="semiannual" id="scroll-to-semiannual" title="semiannual"></a><div id="semiannual" name="semiannual"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="semiannual" name="semiannual">semiannual</h3></div><div class="col"> <p>One word, don’t hyphenate.</p> </div></div><a name="set-up-v-setup-n-adj" id="scroll-to-set-up-v-setup-n-adj" title="set up (v.), setup (n., adj.)"></a><div id="set-up-v-setup-n-adj" name="set-up-v-setup-n-adj"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="set-up-v-setup-n-adj" name="set-up-v-setup-n-adj">set up (v.), setup (n., adj.)</h3></div><div class="col"> <p>2 words as a verb, 1 word as a noun or an adjective. Never needs a hyphen.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>After you set up your accounts, you're ready to go.</li><li>Setup is complete. Restart your computer before continuing.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>We'll finish set-up next.</li></ul> </div> </div> </div>   <p></p> </div></div><a name="shake" id="scroll-to-shake" title="shake"></a><div id="shake" name="shake"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="shake" name="shake">shake</h3></div><div class="col"> <p><em>Shake </em>is an action available with certain types of phone apps. It's better to use a specific term (<em>undo/redo</em>, <em>select</em>, <em>initiate</em>, <em>skip</em>, or <em>navigate</em>)<em> </em>to indicate the action the user should take.</p> </div></div><a name="shopping-cart" id="scroll-to-shopping-cart" title="shopping cart"></a><div id="shopping-cart" name="shopping-cart"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="shopping-cart" name="shopping-cart">shopping cart</h3></div><div class="col"> <p><em>Shopping cart</em> dates from the early Internet, a time of loud plaid shirts and louder grunge bands. Be one of the cool kids and use <em>cart</em> instead.</p> </div></div><a name="short-term-short-term" id="scroll-to-short-term-short-term" title="short-term(adj.), short term(n.)"></a><div id="short-term-short-term" name="short-term-short-term"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="short-term-short-term" name="short-term-short-term">short-term(adj.), short term(n.)</h3></div><div class="col"> <p>Hyphenate this expression as an adjective. Use 2 words as a noun.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Apply for a short-term loan.</li><li>Your loan is available for a short term.</li></ul> </div></div> </div></div><a name="shortcut" id="scroll-to-shortcut" title="shortcut"></a><div id="shortcut" name="shortcut"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="shortcut" name="shortcut">shortcut</h3></div><div class="col"> <p>One word.</p> </div></div><a name="shortcut-menu" id="scroll-to-shortcut-menu" title="shortcut menu"></a><div id="shortcut-menu" name="shortcut-menu"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="shortcut-menu" name="shortcut-menu">shortcut menu</h3></div><div class="col"> <p>Use <em>shortcut menu</em>, not <em>right-click menu</em> or <em>pop-up menu.</em></p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Right-click the Start button and choose Explore from the shortcut menu.</li></ul> </div></div> </div></div><a name="show-hide" id="scroll-to-show-hide" title="show, hide"></a><div id="show-hide" name="show-hide"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="show-hide" name="show-hide">show, hide</h3></div><div class="col"> <p>Use “show” and “hide” to refer to something that is turned on and off by a UI element.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>To show the Art Tools toolbar, choose View > Toolbars > Art Tools</li></ul> </div></div> </div></div><a name="shut-down" id="scroll-to-shut-down" title="shut down"></a><div id="shut-down" name="shut-down"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="shut-down" name="shut-down">shut down</h3></div><div class="col"> <p>Don’t use <em>shut down </em>when you're talking about exiting an application. Use <em>exit</em> for Windows applications, or <em>quit</em> for Mac applications. For computers, use <em>turn on</em> or <em>turn off</em>. For apps, use <em>sign out</em>.</p> </div></div><a name="sign-in-v-sign-in-n-adj" id="scroll-to-sign-in-v-sign-in-n-adj" title="sign in (v.), sign-in (n.) (adj.)"></a><div id="sign-in-v-sign-in-n-adj" name="sign-in-v-sign-in-n-adj"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sign-in-v-sign-in-n-adj" name="sign-in-v-sign-in-n-adj">sign in (v.), sign-in (n.) (adj.)</h3></div><div class="col"> <p>Hyphenate when using the word as a noun or adjective. But if it's a verb, it's 2 words.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>You can sign in to your account.</li><li>The sign-in field will open first.</li></ul> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Log in to QuickBooks.</li><li>To make changes, log on.</li></ul> </div> </div> </div> </div></div><a name="sign-in-to" id="scroll-to-sign-in-to" title="sign in to"></a><div id="sign-in-to" name="sign-in-to"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sign-in-to" name="sign-in-to">sign in to</h3></div><div class="col"> <p>Use <em>sign in to</em> (“in” and “to” are separate words here), not <em>sign into</em>.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>Sign in to your account to view your balances</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Sign into your account to view your balances.</li></ul> </div> </div> </div> </div></div><a name="sign-on" id="scroll-to-sign-on" title="sign on"></a><div id="sign-on" name="sign-on"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sign-on" name="sign-on">sign on</h3></div><div class="col"> <p>Don’t use. Use <em>Sign in</em> instead</p> </div></div><a name="sign-out-v" id="scroll-to-sign-out-v" title="sign out (v.)"></a><div id="sign-out-v" name="sign-out-v"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sign-out-v" name="sign-out-v">sign out (v.)</h3></div><div class="col"> <p>Be sure to pair up <em>sign out</em> with <em>sign in</em>. Don’t <em>sign in</em> and <em>log out.</em></p> </div></div><a name="sign-up-v-sign-up-n-adj" id="scroll-to-sign-up-v-sign-up-n-adj" title="sign up (v.), sign-up (n.) (adj.)"></a><div id="sign-up-v-sign-up-n-adj" name="sign-up-v-sign-up-n-adj"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sign-up-v-sign-up-n-adj" name="sign-up-v-sign-up-n-adj">sign up (v.), sign-up (n.) (adj.)</h3></div><div class="col"> <p>When using the word as a noun or adjective, hyphenate. When using as a verb, it’s 2 words.</p>   <p>Use <em>sign up</em> when inviting a customer to start using an offering (so that includes button copy and CTAs). Use <em>create an account</em> as an alternative action on a sign-in page. See <a href="https://contentdesign.intuit.com/word-list/#single-sign-in">Single sign-in</a>.</p> </div></div><a name="simple-simply" id="scroll-to-simple-simply" title="simple, simply"></a><div id="simple-simply" name="simple-simply"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="simple-simply" name="simple-simply">simple, simply</h3></div><div class="col"> <p>Try not to use these words. Simplicity is subjective. What’s simple for us might be complex for our users. And if something really is simple, it should be self-evident.</p> </div></div><a name="since-vs-because" id="scroll-to-since-vs-because" title="since vs. because"></a><div id="since-vs-because" name="since-vs-because"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="since-vs-because" name="since-vs-because">since vs. because</h3></div><div class="col"> <p>The primary definition of <em>since</em> has to do with time, although it’s used conversationally to mean cause and effect. <em>Because</em> is preferred for cause and effect because it’s unambiguous. Don’t use <em>since</em> when you mean <em>because.</em> Don't use <em>due to the fact that,</em> ever.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>Online payments are faster because the money goes directly into your account.</li><li>Since I started using online payments, I get paid faster.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Online payments are faster since the money goes directly into your account.</li></ul> </div> </div> </div> </div></div><a name="single-but-single-if-referencing-filing-status" id="scroll-to-single-but-single-if-referencing-filing-status" title="single"></a><div id="single-but-single-if-referencing-filing-status" name="single-but-single-if-referencing-filing-status"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="single-but-single-if-referencing-filing-status" name="single-but-single-if-referencing-filing-status">single</h3></div><div class="col"> <p>If you're referring to a tax filing status, capitalize <em>Single</em>. Otherwise, leave it lowercase.</p> </div></div><a name="single-sign-in" id="scroll-to-single-sign-in" title="single sign-in"></a><div id="single-sign-in" name="single-sign-in"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="single-sign-in" name="single-sign-in">single sign-in</h3></div><div class="col"> <p>Hyphenate <em>sign-in</em> for this use. Our customers access our online products and services (both on the web and on mobile devices) through a single sign-in account, called an <a href="https://contentdesign.intuit.com/resources/word-list/#intuit-account">Intuit Account</a>. This makes it easier to manage multiple products and services seamlessly. It’s important that we describe and present sign-in access consistently across all our products and services.</p>   <p>Here’s how to think of this: Customers create an Intuit Account to <em>sign up</em> for our online products and services. They <em>sign in</em> to their account with their user ID and password. We use the phrases <em>user ID</em> and <em>password</em>, instead of <em>sign-in</em> or <em>login</em>.</p>   <p>Use sentence case in button content, and don’t use punctuation: <em>Sign in</em></p> </div></div><a name="social-insurance-number-sin" id="scroll-to-social-insurance-number-sin" title="Social Insurance Number, SIN"></a><div id="social-insurance-number-sin" name="social-insurance-number-sin"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="social-insurance-number-sin" name="social-insurance-number-sin">Social Insurance Number, SIN</h3></div><div class="col"> <p>Capitalize as shown. OK to refer to it as <em>SIN</em> if there are space constraints, or if you’ve already spelled it out on the screen. It's never <em>SIN number.</em></p> </div></div><a name="social-security" id="scroll-to-social-security" title="Social Security"></a><div id="social-security" name="social-security"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="social-security" name="social-security">Social Security</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="social-security-number-ssn" id="scroll-to-social-security-number-ssn" title="Social Security number, SSN"></a><div id="social-security-number-ssn" name="social-security-number-ssn"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="social-security-number-ssn" name="social-security-number-ssn">Social Security number, SSN</h3></div><div class="col"> <p>Spell out and capitalize as shown. Don’t use <em>Social</em>. Use <em>SSN</em> only if there are space constraints.</p> </div></div><a name="sold-down-the-river" id="scroll-to-sold-down-the-river" title="sold down the river"></a><div id="sold-down-the-river" name="sold-down-the-river"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sold-down-the-river" name="sold-down-the-river">sold down the river</h3></div><div class="col"> <p>This phrase originated in the Mississippi region of the U.S. during slave trading days. Enslaved people who caused trouble were sold from the northern slave states into the much harsher conditions on plantations in the lower Mississippi. It’s not only rooted in racism, but it’s just unclear to begin with—like most idioms. You could say <em>betrayed </em>instead. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="sole-proprietorship" id="scroll-to-sole-proprietorship" title="Sole proprietorship"></a><div id="sole-proprietorship" name="sole-proprietorship"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sole-proprietorship" name="sole-proprietorship">Sole proprietorship</h3></div><div class="col"> <p>When a selection option is <em>Sole proprietorship</em> and the other options are <em>LLP</em>. <em>LLC</em>, <em>S corp</em>, and <em>C corp</em>, lowercase the <em>p</em>. And if you're not sure, go ahead and lowercase.</p> </div></div><a name="sorry" id="scroll-to-sorry" title="sorry"></a><div id="sorry" name="sorry"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sorry" name="sorry">sorry</h3></div><div class="col"> <p>Apologize only when we’ve failed to meet expectations or deliver on something we’ve promised. Don’t say <em>sorry</em> as filler or when you mean something different.</p> </div></div><a name="specialist" id="scroll-to-specialist" title="specialist"></a><div id="specialist" name="specialist"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="specialist" name="specialist">specialist</h3></div><div class="col"> <p><em>Specialist</em> can refer to a member of our sales team whose role it is to help customers with purchasing our products. You can also use <em>specialist </em>to indicate someone who provides general assistance to customers but doesn’t have specific credentials or extensive training in a particular product area.</p>   <p>Use <em>specialist </em>when you’re not sure who will be helping a customer in a given situation, even if customers may end up talking with someone who has accounting, tax, or other professional credentials. In these cases, specialist can include bookkeepers, accountants, CPAs, tax attorneys, or others with relevant credentials, in addition to sales or support agents.</p>   <p>In most cases, you don’t need to qualify <em>specialist</em>. The context should clearly convey the area of specialization.</p> </div></div><a name="spirit-animal" id="scroll-to-spirit-animal" title="spirit animal"></a><div id="spirit-animal" name="spirit-animal"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="spirit-animal" name="spirit-animal">spirit animal</h3></div><div class="col"> <p>Don't use. A spirit guide or Spirit Helper is sacred and represents a larger spiritual culture within Indigenous and other cultures. It’s not a reference to your inner personality. Instead, you could try <em>kindred spirit</em>. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="spouse" id="scroll-to-spouse" title="spouse"></a><div id="spouse" name="spouse"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="spouse" name="spouse">spouse</h3></div><div class="col"> <p>Only capitalize <em>spouse</em> at the beginning of a sentence.</p> </div></div><a name="standard-deduction" id="scroll-to-standard-deduction" title="Standard Deduction"></a><div id="standard-deduction" name="standard-deduction"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="standard-deduction" name="standard-deduction">Standard Deduction</h3></div><div class="col"> <p>Capitalize as shown.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>Your Standard Deduction may exceed your itemized deductions.</li></ul> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>You may choose to use your Standard deduction.</li><li>Enter your standard deduction.</li></ul> </div> </div> </div></div><a name="start" id="scroll-to-start" title="start"></a><div id="start" name="start"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="start" name="start">start</h3></div><div class="col"> <p>Don’t use <em>start</em> or <em>launch</em>. Use <em>open</em> for apps and <em>turn on/off</em> for hardware.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>To install the update, open QuickBooks Desktop.</li></ul> </div></div> </div></div><a name="state-your-state-return" id="scroll-to-state-your-state-return" title="state, your state return"></a><div id="state-your-state-return" name="state-your-state-return"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="state-your-state-return" name="state-your-state-return">state, your state return</h3></div><div class="col"> <p>Don’t capitalize.</p> </div></div><a name="sub-category" id="scroll-to-sub-category" title="sub-category"></a><div id="sub-category" name="sub-category"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sub-category" name="sub-category">sub-category</h3></div><div class="col"> <p>Hyphenate as shown.</p> </div></div><a name="sub-class" id="scroll-to-sub-class" title="sub-class"></a><div id="sub-class" name="sub-class"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sub-class" name="sub-class">sub-class</h3></div><div class="col"> <p>Hyphenate as shown.</p> </div></div><a name="sub-customer" id="scroll-to-sub-customer" title="sub-customer"></a><div id="sub-customer" name="sub-customer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sub-customer" name="sub-customer">sub-customer</h3></div><div class="col"> <p>Hyphenate as shown.</p> </div></div><a name="sub-department" id="scroll-to-sub-department" title="sub-department"></a><div id="sub-department" name="sub-department"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sub-department" name="sub-department">sub-department</h3></div><div class="col"> <p>Hyphenate as shown.</p> </div></div><a name="sub-item" id="scroll-to-sub-item" title="sub-item"></a><div id="sub-item" name="sub-item"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sub-item" name="sub-item">sub-item</h3></div><div class="col"> <p>Hyphenate as shown.</p> </div></div><a name="subaccount" id="scroll-to-subaccount" title="subaccount"></a><div id="subaccount" name="subaccount"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="subaccount" name="subaccount">subaccount</h3></div><div class="col"> <p>A division of an account in a chart of accounts. Previously <em>Sub Account</em> (capitalized, two words). Now 1 word, not capitalized. Don’t write <em>sub-account</em>.</p> </div></div><a name="subcontractor" id="scroll-to-subcontractor" title="subcontractor"></a><div id="subcontractor" name="subcontractor"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="subcontractor" name="subcontractor">subcontractor</h3></div><div class="col"> <p>One word.</p> </div></div><a name="submit" id="scroll-to-submit" title="submit"></a><div id="submit" name="submit"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="submit" name="submit">submit</h3></div><div class="col"> <p><em>Submit</em> is OK to use when the action is presenting something for the approval, consideration, or decision of another or others. It can also be used for submitting a plan or application.</p>   <p>You may also want to use <em>submit</em> when you need to match specific wording, like on a government form or in a third-party tool.</p>   <p>Avoid using <em>submit</em> for primary actions. There are more human, conversational ways of guiding users to take action. <a href="https://contentdesign.intuit.com/product-and-ui/actions/">See guidelines for actions</a></p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul> <li>Submit timesheets</li>   <li>Submit expenses</li>   <li>Submit VAT</li>   <li>Next</li>   <li>Complete</li>   <li>Send</li>   <li>Yes</li>   <li>Buy now</li>   <li>Add vendor</li>   <li>Add customer</li>   <li>Start free trial</li>   <li>Start TurboTax</li> </ul> </div></div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-k-color has-css-opacity has-k-background-color has-background"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-l-color has-css-opacity has-l-background-color has-background"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul> <li>Use when there is another action that will follow, like approval.</li>   <li>Use sparingly.</li>   <li>Be human.</li> </ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul> <li>Don't use when there is a next step by the customer.</li>   <li>Don't use with sign-up forms.</li>   <li>Don't use if the action is complete once the button is selected.</li> </ul> </div> </div> </div> </div></div><a name="subtotaled-subtotaling" id="scroll-to-subtotaled-subtotaling" title="subtotaled, subtotaling"></a><div id="subtotaled-subtotaling" name="subtotaled-subtotaling"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="subtotaled-subtotaling" name="subtotaled-subtotaling">subtotaled, subtotaling</h3></div><div class="col"> <p>In the U.S., we use one <em>L</em> in versions of this word, even when the dictionary has two correct U.S. spellings. In the UK and many ROW regions, two <em>Ls</em> is correct.</p> </div></div><a name="sunset" id="scroll-to-sunset" title="sunset"></a><div id="sunset" name="sunset"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sunset" name="sunset">sunset</h3></div><div class="col"> <p>Don’t use this term to mean phasing out a product. Instead, use <em>no longer supports</em> or <em>no longer available.</em></p> </div></div><a name="support" id="scroll-to-support" title="Support"></a><div id="support" name="support"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="support" name="support">Support</h3></div><div class="col"> <p>In help content, use <em>Support</em> to refer to the organization. Don't use <em>customer care.</em> If we’re instructing the customer to contact us, we’ll say contact us (and include the link to the contact page).</p> </div></div><a name="suspicious-activity" id="scroll-to-suspicious-activity" title="suspicious activity"></a><div id="suspicious-activity" name="suspicious-activity"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="suspicious-activity" name="suspicious-activity">suspicious activity</h3></div><div class="col"> <p>Write as shown (lowercase) and use instead of <em>fraud</em> or <em>crime</em>. This communicates that there's a potential issue without causing unnecessary stress for the customer. We should avoid words that might have legal implications.</p> </div></div><a name="swipe" id="scroll-to-swipe" title="swipe"></a><div id="swipe" name="swipe"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="swipe" name="swipe">swipe</h3></div><div class="col"> <p>On native mobile, use <em>swipe</em> to mean a side-to-side, upward, or downward motion across the screen. To indicate direction, say <em>swipe right</em>, <em>swipe left</em>, <em>swipe up</em>, or <em>swipe down</em>.</p>   <p>On the other hand, use <em>drag</em> to mean picking up and moving an item to a different part of the screen.</p>   <p>For accessibility, always provide an alternative way to perform the same action for people who aren’t able to swipe. For example, if swiping deletes an item, you might also give the option to tap the item, and then tap Delete.</p> </div></div><a name="swiper" id="scroll-to-swiper" title="swiper"></a><div id="swiper" name="swiper"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="swiper" name="swiper">swiper</h3></div><div class="col"> <p>Do not use. Use <em>card reader.</em></p> </div></div><a name="switch" id="scroll-to-switch" title="switch"></a><div id="switch" name="switch"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="switch" name="switch">switch</h3></div><div class="col"> <p>Use <em>switch</em> instead of <em>toggle</em>. See also: <a href="https://contentdesign.intuit.com/word-list/t/toggle/">toggle</a></p> </div></div><a name="sync" id="scroll-to-sync" title="sync"></a><div id="sync" name="sync"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="sync" name="sync">sync</h3></div><div class="col"> <p>Use <em>sync, synced,</em> and <em>syncing</em>. Don’t use s<em>ynch, synched, synching</em>, or <em>synchronize</em>.</p> </div></div><a name="system-tray" id="scroll-to-system-tray" title="system tray"></a><div id="system-tray" name="system-tray"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="system-tray" name="system-tray">system tray</h3></div><div class="col"> <p>Use <em>notification area</em> instead. (Per the Microsoft style guide, the <em>system tray</em> is now called the <em>notification area.</em>)</p> </div></div><a name="t" id="scroll-to-t" title="T"></a><div id="t" name="t"></div><h3>T</h3><a name="t4-slip" id="scroll-to-t4-slip" title="T4 slip"></a><div id="t4-slip" name="t4-slip"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="t4-slip" name="t4-slip">T4 slip</h3></div><div class="col"> <p>Not <em>T4 form</em>. If there are severe space constraints, it’s ok to shorten to <em>T4</em>, but this should be avoided.</p> </div></div><a name="tap" id="scroll-to-tap" title="tap"></a><div id="tap" name="tap"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="tap" name="tap">tap</h3></div><div class="col"> <p>Use <em>tap</em> when we know the customer is using a touchscreen device, like a phone, tablet, or smartwatch. When we don’t know the device, use <em>select</em> instead. A safe bet is to always use <em>tap</em> in native mobile apps and <em>select</em> everywhere else.</p> </div></div><a name="tax-pro-center" id="scroll-to-tax-pro-center" title="Tax Pro Center"></a><div id="tax-pro-center" name="tax-pro-center"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="tax-pro-center" name="tax-pro-center">Tax Pro Center</h3></div><div class="col"> <p>A free resource for tax professionals seeking updates on industry news, insights, etc. Use title case.</p> </div></div><a name="tax-reform" id="scroll-to-tax-reform" title="tax reform"></a><div id="tax-reform" name="tax-reform"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="tax-reform" name="tax-reform">tax reform</h3></div><div class="col"> <p>Set lowercase as shown, unless it’s at the start of a sentence.</p> </div></div><a name="tax-year" id="scroll-to-tax-year" title="tax year"></a><div id="tax-year" name="tax-year"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="tax-year" name="tax-year">tax year</h3></div><div class="col"> <p>Use lowercase <em>tax year </em>unless specific to a product name or beginning of a sentence.</p> </div></div><a name="tax-exempt" id="scroll-to-tax-exempt" title="tax-exempt"></a><div id="tax-exempt" name="tax-exempt"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="tax-exempt" name="tax-exempt">tax-exempt</h3></div><div class="col"> <p>Hyphenate.</p> </div></div><a name="taxpayer" id="scroll-to-taxpayer" title="taxpayer"></a><div id="taxpayer" name="taxpayer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="taxpayer" name="taxpayer">taxpayer</h3></div><div class="col"> <p>Don’t capitalize unless it’s at the start of a sentence.</p> </div></div><a name="taxpayer-information-worksheet" id="scroll-to-taxpayer-information-worksheet" title="Taxpayer Information Worksheet"></a><div id="taxpayer-information-worksheet" name="taxpayer-information-worksheet"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="taxpayer-information-worksheet" name="taxpayer-information-worksheet">Taxpayer Information Worksheet</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="team" id="scroll-to-team" title="team"></a><div id="team" name="team"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="team" name="team">team</h3></div><div class="col"> <p>Use <em>team </em>or <em>team members</em> when talking about a group that includes both employees and contractors. They’re warm and friendly terms. In Australia, use <em>staff</em> instead.</p>   <p>Be as clear as possible. Use <em>employees</em> when talking about only employees. Use <em>contractors</em> when talking only about contractors.</p>   <p>See also: <a href="https://contentdesign.intuit.com/word-list/#workers">workers</a></p> </div></div><a name="text-texts" id="scroll-to-text-texts" title="text, texts"></a><div id="text-texts" name="text-texts"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="text-texts" name="text-texts">text, texts</h3></div><div class="col"> <p>These are OK when talking about text messages. Don’t use <em>SMS</em>.</p> </div></div><a name="thanks-thank-you" id="scroll-to-thanks-thank-you" title="thanks, thank you"></a><div id="thanks-thank-you" name="thanks-thank-you"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="thanks-thank-you" name="thanks-thank-you">thanks, thank you</h3></div><div class="col"> <p>Only write <em>thank you</em> for extra effort or inconvenience. Don’t thank customers for completing tasks they would normally do anyway. Consider writing <em>Thanks</em> instead, which is a little less formal.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Thanks for your feedback.</li></ul> </div></div> </div></div><a name="the-quickbooks-team" id="scroll-to-the-quickbooks-team" title="The QuickBooks Team"></a><div id="the-quickbooks-team" name="the-quickbooks-team"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="the-quickbooks-team" name="the-quickbooks-team">The QuickBooks Team</h3></div><div class="col"> <p>When you sign off an email, don’t specify a team. It detracts from the overall brand. While we might have several different internal teams, to our customers we're just QuickBooks. <a href="https://contentdesign.intuit.com/content-patterns/emails/">Learn more about writing emails</a> </p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>The QuickBooks Team</li></ul> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>The QuickBooks Online Account Team</li><li>The QuickBooks Payroll Team</li></ul> </div> </div> </div> </div></div><a name="theft" id="scroll-to-theft" title="theft"></a><div id="theft" name="theft"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="theft" name="theft">theft</h3></div><div class="col"> <p>Use <em>compromised</em> to explain a data security problem to customers. Avoid words that might create unnecessary panic or anxiety, like <em>hacked</em>, <em>theft</em>, <em>stolen</em>, <em>breached</em>, or <em>leaked</em>. Be sure to provide clear next steps and offer solutions whenever possible.</p> </div></div><a name="they" id="scroll-to-they" title="they"></a><div id="they" name="they"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="they" name="they">they</h3></div><div class="col"> <p>Use <em>they</em> with a singular antecedent instead of <em>he or she,</em> which is awkward. You can also try rewriting the phrase using plurals.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Each employee must enter their Social Security number.</li><li>All employees must enter their Social Security numbers.</li></ul> </div></div>   <p></p> </div></div><a name="third-party" id="scroll-to-third-party" title="third party, third-party"></a><div id="third-party" name="third-party"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="third-party" name="third-party">third party, third-party</h3></div><div class="col"> <p>Spell out <em>third-party</em> and hyphenate it when using it as an adjective. As a noun, leave out the hyphen. Don't use ordinal numbers (<em>3rd party</em>).</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/>   <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>You can access this info through third-party apps.</li><li>A third party joined the conference call.</li></ul> </div> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/>   <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>This won't apply to 3rd-party vendors.</li></ul> </div> </div> </div> </div></div><a name="tiger-team" id="scroll-to-tiger-team" title="tiger team"></a><div id="tiger-team" name="tiger-team"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="tiger-team" name="tiger-team">tiger team</h3></div><div class="col"> <p>Don’t use. This term originated from “tiger force,” which was a WWII bomber squad meant to bomb Japan. Tiger Force was also a US military unit that committed war crimes against Vietnamese civilians during the Vietnam War. It’s a loaded term that has ties to military aggression against Asians, even though it’s now used as corporate jargon.</p>   <p>It’s also unclear, especially for non-native English speakers. Other words you could try instead:</p>   <ul><li>small team</li><li>specialized team</li><li>mission team</li><li>name the team(s) individually</li></ul>   <p><a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="till" id="scroll-to-till" title="till"></a><div id="till" name="till"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="till" name="till">till</h3></div><div class="col"> <p>Avoid—use <em>until</em> instead. <em>Till</em> is more informal, which is OK in principle, but the word may localize as <em>cash drawer.</em> To avoid this, stick with <em>until</em>.</p> </div></div><a name="timeout-timed-out" id="scroll-to-timeout-timed-out" title="timeout, timed out"></a><div id="timeout-timed-out" name="timeout-timed-out"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="timeout-timed-out" name="timeout-timed-out">timeout, timed out</h3></div><div class="col"> <p>One word, no hyphen. If you’re writing about a session that’s <em>timed out</em>, be conversational (and don’t use a hyphen).</p> </div></div><a name="timesheet" id="scroll-to-timesheet" title="timesheet"></a><div id="timesheet" name="timesheet"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="timesheet" name="timesheet">timesheet</h3></div><div class="col"> <p>One word.</p> </div></div><a name="tls-encryption" id="scroll-to-tls-encryption" title="TLS encryption"></a><div id="tls-encryption" name="tls-encryption"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="tls-encryption" name="tls-encryption">TLS encryption</h3></div><div class="col"> <p>Transport Layer Security encryption. Don’t use. For expanded discussion, meet with your legal partner or visit our <a href="https://security.intuit.com/security-practices">public security website for Intuit customers</a>. </p> </div></div><a name="to" id="scroll-to-to" title="to"></a><div id="to" name="to"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="to" name="to">to</h3></div><div class="col"> <p>Don’t write <em>in order to</em>. Just <em>to</em> is plenty.</p> </div></div><a name="to-dos-to-do" id="scroll-to-to-dos-to-do" title="To Do’s, to-do, to-do’s"></a><div id="to-dos-to-do" name="to-dos-to-do"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="to-dos-to-do" name="to-dos-to-do">To Do’s, to-do, to-do’s</h3></div><div class="col"> <p>This is an awkward phrase no matter how you write it. Avoid it if you can, and use only if your product has this feature. Use title case when calling out an interface label. Learn more in <a href="https://contentdesign.intuit.com/content-patterns/write-about-the-interface/">writing about the interface</a>.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/> <ul><li>Select the To Do’s button to add your activities for the day.</li></ul> </div> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Be sure to add backing up your files to your list of to do’s for the day.</li></ul> </div> </div> </div>   <p></p> </div></div><a name="toggle" id="scroll-to-toggle" title="toggle"></a><div id="toggle" name="toggle"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="toggle" name="toggle">toggle</h3></div><div class="col"> <p>Don’t write <em>toggle</em>. Speak their language and say something more natural if you can, like <em>switch</em> or <em>turn on</em>.</p> </div></div><a name="totaled-totaling" id="scroll-to-totaled-totaling" title="totaled, totaling"></a><div id="totaled-totaling" name="totaled-totaling"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="totaled-totaling" name="totaled-totaling">totaled, totaling</h3></div><div class="col"> <p>In the U.S., use only one L in versions of this word: <em>total</em>, <em>totaled</em>, <em>totaling</em>.</p> </div></div><a name="touch" id="scroll-to-touch" title="touch"></a><div id="touch" name="touch"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="touch" name="touch">touch</h3></div><div class="col"> <p>Don’t use. Use <em>tap</em> when we know the customer is using a touchscreen device, like a phone, tablet, or smartwatch. When we don’t know which device the customer is using, use <em>select</em> instead. A safe bet is to always use <em>tap</em> in native mobile apps and <em>select</em> everywhere else.</p> </div></div><a name="touch-and-hold-touch-hold" id="scroll-to-touch-and-hold-touch-hold" title="touch and hold, touch + hold"></a><div id="touch-and-hold-touch-hold" name="touch-and-hold-touch-hold"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="touch-and-hold-touch-hold" name="touch-and-hold-touch-hold">touch and hold, touch + hold</h3></div><div class="col"> <p>Don’t use. When describing how the user can select text, position cursor, or display a magnified view, just use <em>hold to select</em> or a variation that fits.</p> </div></div><a name="trademark-trademarks" id="scroll-to-trademark-trademarks" title="trademark, trademarks"></a><div id="trademark-trademarks" name="trademark-trademarks"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="trademark-trademarks" name="trademark-trademarks">trademark, trademarks</h3></div><div class="col"> <p>Don’t use trademark symbols in text for Intuit products. For third-party products, trademark on first use in print, but not for later uses. For online content, avoid trademark symbols unless specifically instructed otherwise. Trademark symbols are difficult to render correctly online. Also, it’s hard to determine a customer’s “first use” encounter with a trademarked product online or in help because of the hippety-hoppety nature of browsing.</p> </div></div><a name="traditional-ira" id="scroll-to-traditional-ira" title="traditional IRA"></a><div id="traditional-ira" name="traditional-ira"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="traditional-ira" name="traditional-ira">traditional IRA</h3></div><div class="col"> <p>Capitalize as shown. Don’t write <em>Traditional IRA</em> unless the phrase starts a sentence.</p> </div></div><a name="transaction" id="scroll-to-transaction" title="transaction"></a><div id="transaction" name="transaction"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="transaction" name="transaction">transaction</h3></div><div class="col"> <p>It’s OK to say <em>import transactions</em>, but if you can find a more conversational way to write it, even better. <em>Download transactions</em> also works.</p> </div></div><a name="transfer" id="scroll-to-transfer" title="transfer"></a><div id="transfer" name="transfer"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="transfer" name="transfer">transfer</h3></div><div class="col"> <p>When you’re referring to migration of data from QuickBooks Desktop to QuickBooks Online, write <em>copy</em> instead of <em>transfer</em>. <em>Transfer</em> makes customers feel like there’s a possibility their information could get lost, or isn’t being stored.</p> </div></div><a name="traveled-traveling" id="scroll-to-traveled-traveling" title="traveled, traveling"></a><div id="traveled-traveling" name="traveled-traveling"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="traveled-traveling" name="traveled-traveling">traveled, traveling</h3></div><div class="col"> <p>In the U.S., use only one L in versions of this word: travel, traveled, traveling, traveler.</p> </div></div><a name="tribe" id="scroll-to-tribe" title="tribe"></a><div id="tribe" name="tribe"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="tribe" name="tribe">tribe</h3></div><div class="col"> <p>Don't use. A tribe is not just a group of people. Words like this have important meaning in Indigenous and other cultures, and should be used mindfully in casual conversation. Instead, try one of these words: </p>   <ul><li>friends</li><li>team</li><li>community</li></ul>   <p><a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="turbotax" id="scroll-to-turbotax" title="TurboTax"></a><div id="turbotax" name="turbotax"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="turbotax" name="turbotax">TurboTax</h3></div><div class="col"> <p>Write as shown. Never <em>Turbotax</em> or <em>Turbo Tax</em>. Use "we" when possible—it's more conversational.</p> </div></div><a name="turn-on-turn-off" id="scroll-to-turn-on-turn-off" title="turn on, turn off"></a><div id="turn-on-turn-off" name="turn-on-turn-off"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="turn-on-turn-off" name="turn-on-turn-off">turn on, turn off</h3></div><div class="col"> <p>Use <em>open</em> for programs and <em>turn on/off</em> for hardware. Only use <em>start, stop, launch,</em> or <em>shut down</em> if you're talking about servers.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Turn on your computer, and open QuickBooks Online.</li><li>Before you shut down a server, talk to your systems expert.</li></ul> </div></div> </div></div><a name="type" id="scroll-to-type" title="type"></a><div id="type" name="type"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="type" name="type">type</h3></div><div class="col"> <p>Don’t use. Use <em>enter</em> instead.</p> </div></div><a name="u" id="scroll-to-u" title="U"></a><div id="u" name="u"></div><h3>U</h3><a name="uh-oh-uh-oh" id="scroll-to-uh-oh-uh-oh" title="uh-oh, uh oh"></a><div id="uh-oh-uh-oh" name="uh-oh-uh-oh"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="uh-oh-uh-oh" name="uh-oh-uh-oh">uh-oh, uh oh</h3></div><div class="col"> <p>Don’t use these. Our customers rely on us to know what we’re doing in the worlds of taxes and accounting. We don’t earn anyone’s confidence by saying things like <em>uh oh.</em> See also <a href="/resources/word-list/#whoops-woops-oops">whoops</a>.</p> </div></div><a name="uk" id="scroll-to-uk" title="UK"></a><div id="uk" name="uk"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="uk" name="uk">UK</h3></div><div class="col"> <p>Don’t use periods when abbreviating United Kingdom.</p> </div></div><a name="unavailable" id="scroll-to-unavailable" title="unavailable"></a><div id="unavailable" name="unavailable"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="unavailable" name="unavailable">unavailable</h3></div><div class="col"> <p>First, work with design to make sure the menu or option is physically grayed out. Be sure to have text on the page that explains why that menu or option isn’t available.</p>   <p>OK to use when referring to a service that might be unavailable.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>The statement storage service is unavailable outside the U.S.</li></ul> </div></div>   <p></p> </div></div><a name="uncheck" id="scroll-to-uncheck" title="uncheck"></a><div id="uncheck" name="uncheck"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="uncheck" name="uncheck">uncheck</h3></div><div class="col"> <p>OK to use for checkboxes. Use <em>select</em> and <em>uncheck</em> for the actions you take on checkboxes. Don’t use <em>clear</em>. See also: <a href="https://contentdesign.intuit.com/word-list/d/deselect/">deselect</a>, <a href="https://contentdesign.intuit.com/word-list/d/disable-disabled/">disable</a></p> </div></div><a name="unemployment" id="scroll-to-unemployment" title="unemployment"></a><div id="unemployment" name="unemployment"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="unemployment" name="unemployment">unemployment</h3></div><div class="col"> <p>No hyphen.</p> </div></div><a name="uninstall" id="scroll-to-uninstall" title="uninstall"></a><div id="uninstall" name="uninstall"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="uninstall" name="uninstall">uninstall</h3></div><div class="col"> <p>No hyphen.</p> </div></div><a name="unpaid" id="scroll-to-unpaid" title="unpaid"></a><div id="unpaid" name="unpaid"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="unpaid" name="unpaid">unpaid</h3></div><div class="col"> <p>Use <em>unpaid</em> for invoice status. Don’t use <em>open</em>.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>You have 4 unpaid invoices.</li></ul> </div></div> </div></div><a name="up-to-date-up-to-date" id="scroll-to-up-to-date-up-to-date" title="up-to-date, up to date"></a><div id="up-to-date-up-to-date" name="up-to-date-up-to-date"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="up-to-date-up-to-date" name="up-to-date-up-to-date">up-to-date, up to date</h3></div><div class="col"> <p>Use hyphens if the phrase precedes the word it’s modifying, but not if it follows the word it’s modifying.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Use your most up-to-date QuickBooks info to bring your TurboTax return up to date.</li></ul> </div></div> </div></div><a name="upgrade" id="scroll-to-upgrade" title="upgrade"></a><div id="upgrade" name="upgrade"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="upgrade" name="upgrade">upgrade</h3></div><div class="col"> <p>There’s a difference between <em>upgrade</em> and <em>update</em> and <em>change plans</em>. Use <em>upgrade</em> to mean added functionality and added cost. (Be sure that the functionality is more valuable from our customer’s perspective, not just from ours.) It’s fine to use <em>free upgrade</em> when there's added functionality, but we’re basically waiving the added cost. Use <em>update</em> to mean added functionality but no added cost. Use <em>change plans</em> to mean moving from one plan to another similar or lesser valued plan.</p> </div></div><a name="uri" id="scroll-to-uri" title="URI"></a><div id="uri" name="uri"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="uri" name="uri">URI</h3></div><div class="col"> <p>Only use in developer documentation. It means <em>uniform resource identifier</em>.</p> </div></div><a name="us-u-s" id="scroll-to-us-u-s" title="US, U.S."></a><div id="us-u-s" name="us-u-s"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="us-u-s" name="us-u-s">US, U.S.</h3></div><div class="col"> <p>Don't use periods when abbreviating United States unless doing so would cause confusion with the word <em>us</em>.</p> </div></div><a name="usb-flash-drive" id="scroll-to-usb-flash-drive" title="USB flash drive"></a><div id="usb-flash-drive" name="usb-flash-drive"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="usb-flash-drive" name="usb-flash-drive">USB flash drive</h3></div><div class="col"> <p>This is our preferred term for the small, portable drive you insert into a USB port. Don't use other terms like <em>thumb drive, stick, key chain, </em>or <em>jump</em>. Better yet, just back up your data to the cloud.</p> </div></div><a name="usd" id="scroll-to-usd" title="USD"></a><div id="usd" name="usd"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="usd" name="usd">USD</h3></div><div class="col"> <p>United States dollar. Abbreviate as shown.</p> </div></div><a name="user" id="scroll-to-user" title="user"></a><div id="user" name="user"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="user" name="user">user</h3></div><div class="col"> <p>Calling a customer—or anyone—a <em>user</em> or <em>end-user</em> is dehumanizing and impersonal. It can make us lose sight of being customer backed. Follow our voice guidelines of being conversational and avoid this word. There are many alternatives you can use instead:<em> anyone, you, person, people, someone, customer, customers</em>.</p>   <p>Exceptions are in developer content and when you have to talk about sign-in roles, permissions, or logins, such as when you need to differentiate between a systems admin and a systems user. </p>   <p>Even in these situations, you can still use warmer language like <em>person/people</em> in sub copy, buttons, and less prominent content areas to add a dash of humanity.</p>   <p>Always try to use language that fits your customers’ mental model. </p> </div></div><a name="user-id" id="scroll-to-user-id" title="user ID"></a><div id="user-id" name="user-id"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="user-id" name="user-id">user ID</h3></div><div class="col"> <p>Capitalize <em>User ID</em> only when you’re writing it as a field name. In the middle of a sentence, write <em>user ID</em>. Note that <em>user ID</em> is always two words, and we don't say <em>username</em>.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>user ID</li><li>User ID (field name)</li></ul> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>userID</li><li>username</li><li>user name</li><li>sign-in name</li></ul> </div> </div> </div></div><a name="v" id="scroll-to-v" title="V"></a><div id="v" name="v"></div><h3>V</h3><a name="verify" id="scroll-to-verify" title="verify"></a><div id="verify" name="verify"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="verify" name="verify">verify</h3></div><div class="col"> <p>Use <em>verify</em> sparingly to convey accuracy of data. Use <em>be sure</em> or <em>check</em> when suggesting to investigate a condition.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/>   <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>Be sure you're editing the right invoice.</li><li>Verify your Social Security number.</li></ul> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/>   <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <ul><li>Verify that you're updating preferences for the right user.</li></ul> </div> </div> </div> </div></div><a name="versions-version-number" id="scroll-to-versions-version-number" title="versions, version number"></a><div id="versions-version-number" name="versions-version-number"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="versions-version-number" name="versions-version-number">versions, version number</h3></div><div class="col"> <p>Use <a href="https://contentdesign.intuit.com/word-list/#earlier">earlier</a>/<a href="https://contentdesign.intuit.com/word-list/#later">later</a> to describe previous or subsequent dated versions of a product or software. Use <a href="https://contentdesign.intuit.com/word-list/#lower">lower</a>/<a href="https://contentdesign.intuit.com/word-list/#higher">higher</a> when referring to numerical versions. If abbreviating a version number, use a lowercase <em>v</em> with no space between the <em>v</em> and the number.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Update to Google Chrome v91.7.0 for the latest enhancements.</li><li>We support version 5.1 and newer.</li></ul> </div></div>   <p></p> </div></div><a name="via" id="scroll-to-via" title="via"></a><div id="via" name="via"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="via" name="via">via</h3></div><div class="col"> <p>OK to use . But also consider <em>by, using,</em> or <em>through.</em></p> </div></div><a name="w" id="scroll-to-w" title="W"></a><div id="w" name="w"></div><h3>W</h3><a name="w-2-w-3-w-4" id="scroll-to-w-2-w-3-w-4" title="W-2, W-3, W-4"></a><div id="w-2-w-3-w-4" name="w-2-w-3-w-4"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="w-2-w-3-w-4" name="w-2-w-3-w-4">W-2, W-3, W-4</h3></div><div class="col"> <p>As shown, with a hyphen. See <a href="/resources/word-list/#forms">Forms</a>. When using the proper name of the form, include the preceding word <em>Form</em> (note the capital F). When referring to these forms informally or in a general way, include the lowercase word <em>form</em> or copies following the form number.</p>   <p> If space is an issue, as in a mobile UI, it’s OK to say <em>W-2s,</em> but avoid it if you can.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>These include W-2 forms.</li><li>Locate Forms W-2 and W-4.</li><li>Enter this amount from Form W-3.</li></ul> </div></div> </div></div><a name="we" id="scroll-to-we" title="we"></a><div id="we" name="we"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="we" name="we">we</h3></div><div class="col"> <p>While we want to use a conversational tone, be careful about sounding creepy or making the product sound like a real person. Save <em>we</em> for direct, sincere communication with the customer. See also: <a href="https://contentdesign.intuit.com/style-and-usage/our-principles/speak-to-customers-as-you/">Speak to customers as "you"</a></p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-k-color has-css-opacity has-k-background-color has-background"/>   <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <p>Hang in there. We're almost done checking your system setup.</p> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-l-color has-css-opacity has-l-background-color has-background"/>   <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/> <p>We noticed you haven't signed in for a while.</p> </div> </div> </div> </div></div><a name="website" id="scroll-to-website" title="website"></a><div id="website" name="website"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="website" name="website">website</h3></div><div class="col"> <p><em>Website</em> is one word, all lowercase.</p>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-k-background-color has-k-color"/> </div>   <div class="wp-block-column"> <hr class="wp-block-separator has-text-color has-background has-l-background-color has-l-color"/> </div> </div>   <div class="wp-block-columns alignfull"> <div class="wp-block-column"> <div class="wp-block-content-design-do"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/do/assets/do.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>website</li></ul> </div>   <div class="wp-block-column"> <div class="wp-block-content-design-dont"><img src="https://contentdesign.intuit.com/wp-content/plugins/content-design/dont/assets/dont.svg" style="display:block;margin-bottom:10px"/></div>   <ul><li>Website</li><li>Web site</li><li>web site</li></ul> </div> </div> </div></div><a name="white-glove" id="scroll-to-white-glove" title="white glove"></a><div id="white-glove" name="white-glove"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="white-glove" name="white-glove">white glove</h3></div><div class="col"> <p>Don’t use. Refers to top-notch service. This term is unclear to begin with, and more importantly, it has ties to racist minstrel shows. Choose a clearer term. Some alternatives, depending on context: top-notch care, meticulous attention, premium or VIP service. <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="white-hat" id="scroll-to-white-hat" title="white hat (hacking)"></a><div id="white-hat" name="white-hat"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="white-hat" name="white-hat">white hat (hacking)</h3></div><div class="col"> <p>This term enforces the “white is good” and “black is bad” paradigm. Don’t use it. Try ethical hacker/hacking. Intuit has historically also used the more euphemistic “security researcher.” <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="white-label" id="scroll-to-white-label" title="white label"></a><div id="white-label" name="white-label"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="white-label" name="white-label">white label</h3></div><div class="col"> <p>Even though the term <em>white label</em> may not be directly assigning a value judgment to color, it’s doing so indirectly. Additionally, the term is unclear and not easily translatable. Instead, try <em>custom branding.</em> <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="whitelist" id="scroll-to-whitelist" title="whitelist (n., v.)"></a><div id="whitelist" name="whitelist"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="whitelist" name="whitelist">whitelist (n., v.)</h3></div><div class="col"> <p>This term enforces the “white is good” and “black is bad” paradigm. Don’t use. Instead, use an alternative that’s appropriate to the context, such as trust or allow (for verbs) or allow list (for nouns). <a href="https://contentdesign.intuit.com/accessibility-and-inclusion/abolish-racist-language/">Learn more about anti-racist language</a></p> </div></div><a name="whoops-woops-oops" id="scroll-to-whoops-woops-oops" title="Whoops, woops, oops"></a><div id="whoops-woops-oops" name="whoops-woops-oops"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="whoops-woops-oops" name="whoops-woops-oops">Whoops, woops, oops</h3></div><div class="col"> <p><meta charset="utf-8">Don’t use these. Our customers rely on us to know what we’re doing in the worlds of taxes and accounting. We don’t earn anyone’s confidence by saying things like <em>oops</em>. Also see <a href="/resources/word-list/#uh-oh-uh-oh">uh oh</a>.</p> </div></div><a name="wi-fi" id="scroll-to-wi-fi" title="Wi-Fi"></a><div id="wi-fi" name="wi-fi"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="wi-fi" name="wi-fi">Wi-Fi</h3></div><div class="col"> <p>Capitalize as shown.</p> </div></div><a name="widget" id="scroll-to-widget" title="widget"></a><div id="widget" name="widget"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="widget" name="widget">widget</h3></div><div class="col"> <p>Don't use this term in customer-facing content. It's techy, breaks the cardinal rule of talking about the UI, and it doesn't translate. Rewrite what you're trying to say, or talk about the thing itself rather than the container (for example, <em>graph</em> or <em>chart</em> instead of <em>widget</em>).</p> </div></div><a name="window" id="scroll-to-window" title="window"></a><div id="window" name="window"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="window" name="window">window</h3></div><div class="col"> <p>Use <em>window</em> to refer to a container (usually a box) that overlays the UI and presents info to the user or requests a response from them. Suitable for web and mobile. Try to avoid referring to the container itself, but if you need to, <em>window</em> is the term to use. Not <em>modal</em>, <em>screen</em>, <em>popup</em>, <em>popover</em>, or <em>dialog box</em>.</p> </div></div><a name="woohoo" id="scroll-to-woohoo" title="woohoo"></a><div id="woohoo" name="woohoo"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="woohoo" name="woohoo">woohoo</h3></div><div class="col"> <p>One word as shown. Use sparingly—there are other words you can use to congratulate, especially for smaller spaces (Yeah! Nice! Way to go!). For more guidance on ways to convey good news, <a href="https://contentdesign.intuit.com/content-patterns/celebrations/">check out our celebrations pattern</a>.</p>   <p>Don’t use variations like <em>wahoo</em>. Not only is it a type of fish, but more importantly, it was used historically as a racial slur against Native Americans in the U.S.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Examples</h3></div><div class="col"> <ul><li>Woohoo! You haven’t paid any fees in 3 months.</li></ul> </div></div>   <p></p> </div></div><a name="workaround" id="scroll-to-workaround" title="workaround"></a><div id="workaround" name="workaround"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="workaround" name="workaround">workaround</h3></div><div class="col"> <p>Don’t use—it's a little too conversational and harder to translate. Use "what you can try now” or <em>solution</em> or <em>alternative</em> instead.</p> </div></div><a name="workers" id="scroll-to-workers" title="workers"></a><div id="workers" name="workers"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="workers" name="workers">workers</h3></div><div class="col"> <p>Don't use. In QuickBooks experiments, customers found <em>workers</em> to be off-putting and cold. Use <em>team </em>or <em>team members</em> when talking about a group that includes both employees and contractors. They’re warmer and friendlier terms. In Australia, use <em>staff</em> instead.</p>   <p>Be as clear as possible. Use <em>employees</em> when talking about only employees. Use <em>contractors</em> when talking only about contractors.</p>   <p>See also: <a href="https://contentdesign.intuit.com/word-list/#team">team</a></p> </div></div><a name="workers-comp" id="scroll-to-workers-comp" title="workers’ comp"></a><div id="workers-comp" name="workers-comp"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="workers-comp" name="workers-comp">workers’ comp</h3></div><div class="col"> <p>This is an acceptable abbreviation for workers’ compensation insurance. The apostrophe follows the <em>s</em> in <em>workers</em>.</p> </div></div><a name="write-off-v-write-off-n" id="scroll-to-write-off-v-write-off-n" title="write off (v.), write-off (n.)"></a><div id="write-off-v-write-off-n" name="write-off-v-write-off-n"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="write-off-v-write-off-n" name="write-off-v-write-off-n">write off (v.), write-off (n.)</h3></div><div class="col"> <p>When using it as a verb phrase, it’s two words with no hyphen. If you’re talking about a tax write-off or using it as a noun, use a hyphen.</p> </div></div><a name="x" id="scroll-to-x" title="X"></a><div id="x" name="x"></div><h3>X</h3><a name="xylophone" id="scroll-to-xylophone" title="xylophone"></a><div id="xylophone" name="xylophone"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="xylophone" name="xylophone">xylophone</h3></div><div class="col"> <p>A percussion instrument. We include it here because no letter of the alphabet should be unrepresented in our word list.</p> </div></div><a name="y" id="scroll-to-y" title="Y"></a><div id="y" name="y"></div><h3>Y</h3><a name="year-over-year-yoy" id="scroll-to-year-over-year-yoy" title="year-over-year, YOY"></a><div id="year-over-year-yoy" name="year-over-year-yoy"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="year-over-year-yoy" name="year-over-year-yoy">year-over-year, YOY</h3></div><div class="col"> <p>Hyphenate as shown. You can abbreviate for short spaces.</p> </div></div><a name="year-to-date-year-to-date-ytd" id="scroll-to-year-to-date-year-to-date-ytd" title="year-to-date, year to date, YTD"></a><div id="year-to-date-year-to-date-ytd" name="year-to-date-year-to-date-ytd"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="year-to-date-year-to-date-ytd" name="year-to-date-year-to-date-ytd">year-to-date, year to date, YTD</h3></div><div class="col"> <p>Use hyphens if the phrase precedes the word it’s modifying, but not if it follows the word it’s modifying. You can also shorten to <em>YTD </em>in tight spaces, like tables or mobile.</p>   <div class="wp-block-content-design-examples row"><div class="heading"><h3>Example</h3></div><div class="col"> <ul><li>Add the year-to-date balances from your accounts to bring your report up to date.</li><li>Year to date is the period of time between the beginning of the year and the current date.</li></ul> </div></div> </div></div><a name="z" id="scroll-to-z" title="Z"></a><div id="z" name="z"></div><h3>Z</h3><a name="zero" id="scroll-to-zero" title="zero"></a><div id="zero" name="zero"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="zero" name="zero">zero</h3></div><div class="col"> <p>When written out in copy like marketing content or blog posts, spell out zero. In columns, most lists, and currency amounts, use the numeral 0.</p> </div></div><a name="zip-code" id="scroll-to-zip-code" title="ZIP code"></a><div id="zip-code" name="zip-code"></div><div class="word-list-item"><div class="heading sub-titles"><h3 id="zip-code" name="zip-code">ZIP code</h3></div><div class="col"> <p>Did you know this stands for Zone Improvement Plan in the U.S.? Note capitalization. OK to use just ZIP in field labels to save space.</p> </div></div></div> </div> </article> </main> </div>  <div class="mt-auto content-design-footer row"> <div class="col-12 col-md-6">  </div> <div class="col-12 col-md-6 copyright"> <div class="copyright-info"> Intuit Content Design © 2025 Intuit Inc. <br class="d-block d-md-none">All rights reserved. </div> <div class="menu"><ul> <li class="page_item page-item-2905"><a href="https://contentdesign.intuit.com/2020-writers-symposium/">2020 Writers Symposium</a></li> <li class="page_item page-item-9538"><a href="https://contentdesign.intuit.com/2021-content-design-symposium/">2021 Content Design Symposium</a></li> <li class="page_item page-item-318 page_item_has_children"><a href="https://contentdesign.intuit.com/accessibility-and-inclusion/">Accessibility and inclusion</a> <ul class='children'> <li class="page_item page-item-892"><a href="https://contentdesign.intuit.com/accessibility-and-inclusion/accessible-content/">Accessible 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href="https://contentdesign.intuit.com/style-and-usage/numbers/dates/">Dates</a></li> <li class="page_item page-item-188"><a href="https://contentdesign.intuit.com/style-and-usage/numbers/decimals/">Decimals</a></li> <li class="page_item page-item-201"><a href="https://contentdesign.intuit.com/style-and-usage/numbers/footnotes/">Footnotes</a></li> <li class="page_item page-item-190"><a href="https://contentdesign.intuit.com/style-and-usage/numbers/id-numbers-and-sensitive-data/">ID numbers and sensitive data</a></li> <li class="page_item page-item-192"><a href="https://contentdesign.intuit.com/style-and-usage/numbers/numbers-with-commas/">Numbers with commas</a></li> <li class="page_item page-item-195"><a href="https://contentdesign.intuit.com/style-and-usage/numbers/phone-numbers/">Phone numbers</a></li> <li class="page_item page-item-197"><a href="https://contentdesign.intuit.com/style-and-usage/numbers/time/">Time</a></li> <li class="page_item page-item-199"><a href="https://contentdesign.intuit.com/style-and-usage/numbers/units-of-measure/">Units of measure</a></li> </ul> </li> <li class="page_item page-item-203 page_item_has_children"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/">Punctuation</a> <ul class='children'> <li class="page_item page-item-207"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/ampersands/">Ampersands</a></li> <li class="page_item page-item-209"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/apostrophes/">Apostrophes</a></li> <li class="page_item page-item-211"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/asterisks/">Asterisks</a></li> <li class="page_item page-item-213"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/brackets/">Brackets</a></li> <li class="page_item page-item-215"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/colons/">Colons</a></li> <li class="page_item page-item-217"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/commas/">Commas</a></li> <li class="page_item page-item-219"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/dashes-and-hyphens/">Dashes and hyphens</a></li> <li class="page_item page-item-221"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/ellipses/">Ellipses</a></li> <li class="page_item page-item-223"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/exclamation-points/">Exclamation points</a></li> <li class="page_item page-item-2436"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/hashtags/">Hashtags</a></li> <li class="page_item page-item-225"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/parentheses/">Parentheses</a></li> <li class="page_item page-item-227"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/percent-symbol/">Percent symbol</a></li> <li class="page_item page-item-205"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/periods/">Periods</a></li> <li class="page_item page-item-2431"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/pipes/">Pipes</a></li> <li class="page_item page-item-229"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/question-marks/">Question marks</a></li> <li class="page_item page-item-231"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/quotation-marks/">Quotation marks</a></li> <li class="page_item page-item-233"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/semicolons/">Semicolons</a></li> <li class="page_item page-item-235"><a href="https://contentdesign.intuit.com/style-and-usage/punctuation/slashes/">Slashes</a></li> </ul> </li> <li class="page_item page-item-2467"><a href="https://contentdesign.intuit.com/style-and-usage/product-names/">Product names</a></li> </ul> </li> <li class="page_item page-item-11185 page_item_has_children"><a href="https://contentdesign.intuit.com/talking-to-customers/">Talking to customers</a> <ul class='children'> <li class="page_item page-item-82"><a href="https://contentdesign.intuit.com/talking-to-customers/bad-news/">Bad news</a></li> <li class="page_item page-item-10293"><a href="https://contentdesign.intuit.com/talking-to-customers/celebrations/">Celebrations</a></li> <li class="page_item page-item-11629"><a href="https://contentdesign.intuit.com/talking-to-customers/consent-and-permission/">Consent and permission</a></li> <li class="page_item page-item-315"><a href="https://contentdesign.intuit.com/talking-to-customers/developers/">Developers</a></li> <li class="page_item page-item-139"><a href="https://contentdesign.intuit.com/talking-to-customers/emails/">Emails</a></li> <li class="page_item page-item-2054"><a href="https://contentdesign.intuit.com/talking-to-customers/experts/">Experts</a></li> <li class="page_item page-item-157 page_item_has_children"><a href="https://contentdesign.intuit.com/talking-to-customers/help/">Help</a> <ul class='children'> <li class="page_item page-item-5914"><a href="https://contentdesign.intuit.com/talking-to-customers/help/in-line-help-content/">In-line help content</a></li> <li class="page_item page-item-162"><a href="https://contentdesign.intuit.com/talking-to-customers/help/help-articles/">Help articles</a></li> <li class="page_item page-item-5918"><a href="https://contentdesign.intuit.com/talking-to-customers/help/goals-for-help/">Goals for help</a></li> <li class="page_item page-item-5920"><a href="https://contentdesign.intuit.com/talking-to-customers/help/voice-flexes/">Voice flexes</a></li> <li class="page_item page-item-5922"><a href="https://contentdesign.intuit.com/talking-to-customers/help/tips-for-creating-help-content/">Tips for creating help content</a></li> <li class="page_item page-item-5924"><a href="https://contentdesign.intuit.com/talking-to-customers/help/formatting/">Formatting</a></li> </ul> </li> <li class="page_item page-item-62"><a href="https://contentdesign.intuit.com/talking-to-customers/money-terms/">Money terms</a></li> <li class="page_item page-item-41"><a href="https://contentdesign.intuit.com/talking-to-customers/security-data/">Security and data</a></li> </ul> </li> <li class="page_item page-item-11898"><a href="https://contentdesign.intuit.com/11898-2/">Test</a></li> <li class="page_item page-item-261 page_item_has_children"><a href="https://contentdesign.intuit.com/voice-tone/">Voice and tone</a> <ul class='children'> <li class="page_item page-item-257"><a href="https://contentdesign.intuit.com/voice-tone/intuit-brand/">Intuit brand</a></li> <li class="page_item page-item-11007"><a href="https://contentdesign.intuit.com/voice-tone/mailchimp/">Mailchimp</a></li> <li class="page_item page-item-266"><a href="https://contentdesign.intuit.com/voice-tone/quickbooks/">QuickBooks</a></li> <li class="page_item page-item-270"><a href="https://contentdesign.intuit.com/voice-tone/turbotax/">TurboTax</a></li> </ul> </li> <li class="page_item page-item-67 page_item_has_children current_page_item"><a href="https://contentdesign.intuit.com/word-list/" aria-current="page">Word list</a> <ul class='children'> <li class="page_item page-item-10079 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/number/">#</a> <ul class='children'> <li class="page_item page-item-10076"><a href="https://contentdesign.intuit.com/word-list/number/401k/">401(k)</a></li> </ul> </li> <li class="page_item page-item-69 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/a/">A</a> <ul class='children'> <li class="page_item page-item-71"><a href="https://contentdesign.intuit.com/word-list/a/a-m/">a.m.</a></li> <li class="page_item page-item-327"><a href="https://contentdesign.intuit.com/word-list/a/above-below/">above, below</a></li> <li class="page_item page-item-329"><a href="https://contentdesign.intuit.com/word-list/a/accept/">accept</a></li> <li class="page_item page-item-2898"><a href="https://contentdesign.intuit.com/word-list/a/access/">access</a></li> <li class="page_item page-item-331"><a href="https://contentdesign.intuit.com/word-list/a/account/">account</a></li> <li class="page_item page-item-333"><a href="https://contentdesign.intuit.com/word-list/a/account-names/">account names</a></li> <li class="page_item page-item-335"><a href="https://contentdesign.intuit.com/word-list/a/account-statement/">account statement</a></li> <li class="page_item page-item-337"><a href="https://contentdesign.intuit.com/word-list/a/accountant/">accountant</a></li> <li class="page_item page-item-339"><a href="https://contentdesign.intuit.com/word-list/a/accountant-ready/">accountant ready</a></li> <li class="page_item page-item-341"><a href="https://contentdesign.intuit.com/word-list/a/accounts-payable-a-p/">accounts payable (A/P)</a></li> <li class="page_item page-item-343"><a href="https://contentdesign.intuit.com/word-list/a/accounts-receivable-a-r/">accounts receivable (A/R)</a></li> <li class="page_item page-item-2564"><a href="https://contentdesign.intuit.com/word-list/a/accrual-accrual-based/">accrual, accrual-based</a></li> <li class="page_item page-item-6842"><a href="https://contentdesign.intuit.com/word-list/a/ach/">ACH</a></li> <li class="page_item page-item-345"><a href="https://contentdesign.intuit.com/word-list/a/active-inactive/">active, inactive</a></li> <li class="page_item page-item-347"><a href="https://contentdesign.intuit.com/word-list/a/add/">add</a></li> <li class="page_item page-item-351"><a href="https://contentdesign.intuit.com/word-list/a/add-in-add-on/">add-in/add-on</a></li> <li class="page_item page-item-353"><a href="https://contentdesign.intuit.com/word-list/a/adjusted-gross-income-agi/">adjusted gross income (AGI)</a></li> <li class="page_item page-item-356"><a href="https://contentdesign.intuit.com/word-list/a/admin/">admin</a></li> <li class="page_item page-item-361"><a href="https://contentdesign.intuit.com/word-list/a/adviser/">adviser</a></li> <li class="page_item page-item-3099"><a href="https://contentdesign.intuit.com/word-list/a/advisor/">advisor</a></li> <li class="page_item page-item-365"><a href="https://contentdesign.intuit.com/word-list/a/agent/">agent</a></li> <li class="page_item page-item-367"><a href="https://contentdesign.intuit.com/word-list/a/aging/">aging</a></li> <li class="page_item page-item-369"><a href="https://contentdesign.intuit.com/word-list/a/aging-report/">aging report</a></li> <li class="page_item page-item-2561"><a href="https://contentdesign.intuit.com/word-list/a/ai/">AI</a></li> <li class="page_item page-item-371"><a href="https://contentdesign.intuit.com/word-list/a/all-rights-reserved/">all rights reserved</a></li> <li class="page_item page-item-373"><a href="https://contentdesign.intuit.com/word-list/a/allows-allows-you-to/">allows, allows you to</a></li> <li class="page_item page-item-375"><a href="https://contentdesign.intuit.com/word-list/a/alternative-minimum-tax/">Alternative Minimum Tax</a></li> <li class="page_item page-item-379"><a href="https://contentdesign.intuit.com/word-list/a/amt/">AMT</a></li> <li class="page_item page-item-381"><a href="https://contentdesign.intuit.com/word-list/a/and-so-on/">and so on</a></li> <li class="page_item page-item-383"><a href="https://contentdesign.intuit.com/word-list/a/and-or/">and/or</a></li> <li class="page_item page-item-387"><a href="https://contentdesign.intuit.com/word-list/a/anti-words/">anti- words</a></li> <li class="page_item page-item-391"><a href="https://contentdesign.intuit.com/word-list/a/any-time-anytime/">any time (adj.), anytime (adv.)</a></li> <li class="page_item page-item-395"><a href="https://contentdesign.intuit.com/word-list/a/app/">app</a></li> <li class="page_item page-item-397"><a href="https://contentdesign.intuit.com/word-list/a/appears/">appears</a></li> <li class="page_item page-item-2566"><a href="https://contentdesign.intuit.com/word-list/a/arrears/">arrears (bill in arrears)</a></li> <li class="page_item page-item-405"><a href="https://contentdesign.intuit.com/word-list/a/assist-assistance/">assist, assistance</a></li> <li class="page_item page-item-409"><a href="https://contentdesign.intuit.com/word-list/a/at-the-top-at-the-bottom/">at the top, at the bottom</a></li> <li class="page_item page-item-5223"><a href="https://contentdesign.intuit.com/word-list/a/auto-words/">auto- words</a></li> <li class="page_item page-item-413"><a href="https://contentdesign.intuit.com/word-list/a/autocategorization/">auto-categorization</a></li> <li class="page_item page-item-411"><a href="https://contentdesign.intuit.com/word-list/a/auto-fill/">auto-fill</a></li> <li class="page_item page-item-5221"><a href="https://contentdesign.intuit.com/word-list/a/autopay/">autopay</a></li> </ul> </li> <li class="page_item page-item-76 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/b/">B</a> <ul class='children'> <li class="page_item page-item-415"><a href="https://contentdesign.intuit.com/word-list/b/back-up-backup/">back up (v.), backup (n., adj.)</a></li> <li class="page_item page-item-417"><a href="https://contentdesign.intuit.com/word-list/b/back-end/">back-end</a></li> <li class="page_item page-item-419"><a href="https://contentdesign.intuit.com/word-list/b/backdated/">backdated</a></li> <li class="page_item page-item-421"><a href="https://contentdesign.intuit.com/word-list/b/backorder/">backorder</a></li> <li class="page_item page-item-423"><a href="https://contentdesign.intuit.com/word-list/b/bank/">bank</a></li> <li class="page_item page-item-6844"><a href="https://contentdesign.intuit.com/word-list/b/bank-transfer/">bank transfer</a></li> <li class="page_item page-item-425"><a href="https://contentdesign.intuit.com/word-list/b/bank-level-security/">bank-level security</a></li> <li class="page_item page-item-427"><a href="https://contentdesign.intuit.com/word-list/b/based-on/">based on</a></li> <li class="page_item page-item-431"><a href="https://contentdesign.intuit.com/word-list/b/best-selling-n-best-selling-adj/">best selling (n.), best-selling (adj.)</a></li> <li class="page_item page-item-2873"><a href="https://contentdesign.intuit.com/word-list/b/beta/">beta</a></li> <li class="page_item page-item-433"><a href="https://contentdesign.intuit.com/word-list/b/bi-words/">bi- words</a></li> <li class="page_item page-item-435"><a href="https://contentdesign.intuit.com/word-list/b/bimonthly/">bimonthly</a></li> <li class="page_item page-item-437"><a href="https://contentdesign.intuit.com/word-list/b/birth-date/">birth date</a></li> <li class="page_item page-item-439"><a href="https://contentdesign.intuit.com/word-list/b/biweekly/">biweekly</a></li> <li class="page_item page-item-2989"><a href="https://contentdesign.intuit.com/word-list/b/black-box/">black box</a></li> <li class="page_item page-item-2997"><a href="https://contentdesign.intuit.com/word-list/b/black-hat/">black hat (hacking)</a></li> <li class="page_item page-item-2999"><a href="https://contentdesign.intuit.com/word-list/b/black-indigenous-and-people-of-color-bipoc/">Black, Indigenous, and people of color (BIPOC)</a></li> <li class="page_item page-item-2971"><a href="https://contentdesign.intuit.com/word-list/b/blacklist/">blacklist (n., v.)</a></li> <li class="page_item page-item-443"><a href="https://contentdesign.intuit.com/word-list/b/bottom-left-bottom-right/">bottom left, bottom right</a></li> <li class="page_item page-item-445"><a href="https://contentdesign.intuit.com/word-list/b/box-14/">box 14</a></li> <li class="page_item page-item-447"><a href="https://contentdesign.intuit.com/word-list/b/breach-breached/">breach, breached</a></li> <li class="page_item page-item-10159"><a href="https://contentdesign.intuit.com/word-list/b/brown-bag/">brown bag</a></li> <li class="page_item page-item-449"><a href="https://contentdesign.intuit.com/word-list/b/bug/">bug</a></li> <li class="page_item page-item-451"><a href="https://contentdesign.intuit.com/word-list/b/business-name/">business name</a></li> <li class="page_item page-item-453"><a href="https://contentdesign.intuit.com/word-list/b/busywork/">busywork</a></li> <li class="page_item page-item-455"><a href="https://contentdesign.intuit.com/word-list/b/button/">button</a></li> </ul> </li> <li class="page_item page-item-457 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/c/">C</a> <ul class='children'> <li class="page_item page-item-6577"><a href="https://contentdesign.intuit.com/word-list/c/c-corporation/">C corporation</a></li> <li class="page_item page-item-459"><a href="https://contentdesign.intuit.com/word-list/c/cad/">CAD</a></li> <li class="page_item page-item-10161"><a href="https://contentdesign.intuit.com/word-list/c/cakewalk/">cakewalk</a></li> <li class="page_item page-item-12676"><a href="https://contentdesign.intuit.com/word-list/c/campaign/">campaign</a></li> <li class="page_item page-item-465"><a href="https://contentdesign.intuit.com/word-list/c/can/">can</a></li> <li class="page_item page-item-469"><a href="https://contentdesign.intuit.com/word-list/c/cant/">can’t</a></li> <li class="page_item page-item-467"><a href="https://contentdesign.intuit.com/word-list/c/canceled-canceling-cancellation/">canceled, canceling, cancellation</a></li> <li class="page_item page-item-471"><a href="https://contentdesign.intuit.com/word-list/c/capture/">capture</a></li> <li class="page_item page-item-479"><a href="https://contentdesign.intuit.com/word-list/c/cash-flow/">cash flow</a></li> <li class="page_item page-item-481"><a href="https://contentdesign.intuit.com/word-list/c/cell-phone/">cell phone</a></li> <li class="page_item page-item-2933"><a href="https://contentdesign.intuit.com/word-list/c/cha-ching/">cha-ching</a></li> <li class="page_item page-item-487"><a href="https://contentdesign.intuit.com/word-list/c/chart-of-accounts/">chart of accounts</a></li> <li class="page_item page-item-2413"><a href="https://contentdesign.intuit.com/word-list/c/check-cheque/">check (US), cheque (UK, CA)</a></li> <li class="page_item page-item-497"><a href="https://contentdesign.intuit.com/word-list/c/checkmark/">checkmark</a></li> <li class="page_item page-item-499"><a href="https://contentdesign.intuit.com/word-list/c/child-and-dependent-care-credit/">Child and Dependent Care Credit</a></li> <li class="page_item page-item-503"><a href="https://contentdesign.intuit.com/word-list/c/child-tax-credit/">Child Tax Credit</a></li> <li class="page_item page-item-505"><a href="https://contentdesign.intuit.com/word-list/c/choose/">choose</a></li> <li class="page_item page-item-10163"><a href="https://contentdesign.intuit.com/word-list/c/circle-the-wagons/">circle the wagons</a></li> <li class="page_item page-item-507"><a href="https://contentdesign.intuit.com/word-list/c/click/">click</a></li> <li class="page_item page-item-10073"><a href="https://contentdesign.intuit.com/word-list/c/client/">client</a></li> <li class="page_item page-item-509"><a href="https://contentdesign.intuit.com/word-list/c/close/">close</a></li> <li class="page_item page-item-511"><a href="https://contentdesign.intuit.com/word-list/c/cloud-cloud-based-cloud-based-computing-cloud-computing/">cloud, cloud-based, cloud-based computing, cloud computing</a></li> <li class="page_item page-item-513"><a href="https://contentdesign.intuit.com/word-list/c/collapse/">collapse</a></li> <li class="page_item page-item-515"><a href="https://contentdesign.intuit.com/word-list/c/company/">company</a></li> <li class="page_item page-item-517"><a href="https://contentdesign.intuit.com/word-list/c/company-file/">company file</a></li> <li class="page_item page-item-519"><a href="https://contentdesign.intuit.com/word-list/c/company-name/">company name</a></li> <li class="page_item page-item-521"><a href="https://contentdesign.intuit.com/word-list/c/compromised/">compromised</a></li> <li class="page_item page-item-523"><a href="https://contentdesign.intuit.com/word-list/c/computer/">computer</a></li> <li class="page_item page-item-525"><a href="https://contentdesign.intuit.com/word-list/c/confirm/">confirm</a></li> <li class="page_item page-item-527"><a href="https://contentdesign.intuit.com/word-list/c/congratulations/">congratulations</a></li> <li class="page_item page-item-2904"><a href="https://contentdesign.intuit.com/word-list/c/connect-connection/">connect, connection</a></li> <li class="page_item page-item-10165"><a href="https://contentdesign.intuit.com/word-list/c/conquer/">conquer</a></li> <li class="page_item page-item-536"><a href="https://contentdesign.intuit.com/word-list/c/contractor/">contractor</a></li> <li class="page_item page-item-540"><a href="https://contentdesign.intuit.com/word-list/c/copy/">copy</a></li> <li class="page_item page-item-542"><a href="https://contentdesign.intuit.com/word-list/c/corrupt-corrupted/">corrupt, corrupted</a></li> <li class="page_item page-item-546"><a href="https://contentdesign.intuit.com/word-list/c/cra/">CRA</a></li> <li class="page_item page-item-548"><a href="https://contentdesign.intuit.com/word-list/c/crash/">crash</a></li> <li class="page_item page-item-10394"><a href="https://contentdesign.intuit.com/word-list/c/crypto-cryptocurrency/">crypto, cryptocurrency</a></li> <li class="page_item page-item-554"><a href="https://contentdesign.intuit.com/word-list/c/cursor/">cursor</a></li> <li class="page_item page-item-556"><a href="https://contentdesign.intuit.com/word-list/c/customer/">customer</a></li> <li class="page_item page-item-562"><a href="https://contentdesign.intuit.com/word-list/c/customer-support-turbotax-help-team-help-team/">Customer Support, TurboTax Help Team, help team</a></li> <li class="page_item page-item-564"><a href="https://contentdesign.intuit.com/word-list/c/customize/">customize, customise</a></li> </ul> </li> <li class="page_item page-item-566 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/d/">D</a> <ul class='children'> <li class="page_item page-item-2991"><a href="https://contentdesign.intuit.com/word-list/d/dark-mode/">dark mode</a></li> <li class="page_item page-item-3002"><a href="https://contentdesign.intuit.com/word-list/d/dark-ux/">dark UX, dark patterns</a></li> <li class="page_item page-item-570"><a href="https://contentdesign.intuit.com/word-list/d/data/">data</a></li> <li class="page_item page-item-576"><a href="https://contentdesign.intuit.com/word-list/d/day-care-day-care-facility-family-day-care/">day care, day-care facility, family day care</a></li> <li class="page_item page-item-578"><a href="https://contentdesign.intuit.com/word-list/d/dba-doing-business-as/">DBA; Doing business as</a></li> <li class="page_item page-item-580"><a href="https://contentdesign.intuit.com/word-list/d/deactivate/">deactivate</a></li> <li class="page_item page-item-582"><a href="https://contentdesign.intuit.com/word-list/d/dear/">dear</a></li> <li class="page_item page-item-584"><a href="https://contentdesign.intuit.com/word-list/d/default/">default</a></li> <li class="page_item page-item-10183"><a href="https://contentdesign.intuit.com/word-list/d/denigrate/">denigrate</a></li> <li class="page_item page-item-588"><a href="https://contentdesign.intuit.com/word-list/d/department-of-revenue/">Department of Revenue</a></li> <li class="page_item page-item-590"><a href="https://contentdesign.intuit.com/word-list/d/deselect/">deselect</a></li> <li class="page_item page-item-592"><a href="https://contentdesign.intuit.com/word-list/d/device/">device</a></li> <li class="page_item page-item-594"><a href="https://contentdesign.intuit.com/word-list/d/dialog/">dialog</a></li> <li class="page_item page-item-598"><a href="https://contentdesign.intuit.com/word-list/d/dimmed/">dimmed</a></li> <li class="page_item page-item-600"><a href="https://contentdesign.intuit.com/word-list/d/direct-debit/">direct debit</a></li> <li class="page_item page-item-604"><a href="https://contentdesign.intuit.com/word-list/d/disable-disabled/">disable, disabled</a></li> <li class="page_item page-item-606"><a href="https://contentdesign.intuit.com/word-list/d/disc-disk/">disc, disk</a></li> <li class="page_item page-item-2937"><a href="https://contentdesign.intuit.com/word-list/d/disconnect/">disconnect</a></li> <li class="page_item page-item-608"><a href="https://contentdesign.intuit.com/word-list/d/dismiss/">dismiss</a></li> <li class="page_item page-item-610"><a href="https://contentdesign.intuit.com/word-list/d/display-n/">display (n.)</a></li> <li class="page_item page-item-612"><a href="https://contentdesign.intuit.com/word-list/d/display-v/">display (v.)</a></li> <li class="page_item page-item-614"><a href="https://contentdesign.intuit.com/word-list/d/display-name/">display name</a></li> <li class="page_item page-item-618"><a href="https://contentdesign.intuit.com/word-list/d/double-check/">double-check</a></li> <li class="page_item page-item-622"><a href="https://contentdesign.intuit.com/word-list/d/double-tap/">double-tap</a></li> <li class="page_item page-item-624"><a href="https://contentdesign.intuit.com/word-list/d/downgrade/">downgrade</a></li> <li class="page_item page-item-626"><a href="https://contentdesign.intuit.com/word-list/d/download/">download</a></li> <li class="page_item page-item-628"><a href="https://contentdesign.intuit.com/word-list/d/drag/">drag</a></li> <li class="page_item page-item-630"><a href="https://contentdesign.intuit.com/word-list/d/drawer/">drawer</a></li> <li class="page_item page-item-636"><a href="https://contentdesign.intuit.com/word-list/d/dropdown/">dropdown</a></li> </ul> </li> <li class="page_item page-item-638 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/e/">E</a> <ul class='children'> <li class="page_item page-item-642"><a href="https://contentdesign.intuit.com/word-list/e/e-commerce/">e-commerce</a></li> <li class="page_item page-item-644"><a href="https://contentdesign.intuit.com/word-list/e/e-file-pay/">E-File & Pay</a></li> <li class="page_item page-item-646"><a href="https://contentdesign.intuit.com/word-list/e/e-file-e-pay-e-signature-e-payments-e-service/">e-file, e-pay, e-signature, e-payments, e-service</a></li> <li class="page_item page-item-648"><a href="https://contentdesign.intuit.com/word-list/e/e-lodge/">e-lodge</a></li> <li class="page_item page-item-650"><a href="https://contentdesign.intuit.com/word-list/e/e-g/">e.g.</a></li> <li class="page_item page-item-652"><a href="https://contentdesign.intuit.com/word-list/e/earlier/">earlier</a></li> <li class="page_item page-item-654"><a href="https://contentdesign.intuit.com/word-list/e/earned-income-credit/">Earned Income Credit</a></li> <li class="page_item page-item-656"><a href="https://contentdesign.intuit.com/word-list/e/easy-extension-turbotax-easy-extension/">Easy Extension, TurboTax Easy Extension</a></li> <li class="page_item page-item-640"><a href="https://contentdesign.intuit.com/word-list/e/easy-easier-easily/">easy, easier, easily</a></li> <li class="page_item page-item-660"><a href="https://contentdesign.intuit.com/word-list/e/ebook/">ebook</a></li> <li class="page_item page-item-664"><a href="https://contentdesign.intuit.com/word-list/e/edition/">edition</a></li> <li class="page_item page-item-11431"><a href="https://contentdesign.intuit.com/word-list/e/effortless/">effortless</a></li> <li class="page_item page-item-668"><a href="https://contentdesign.intuit.com/word-list/e/eic/">EIC</a></li> <li class="page_item page-item-666"><a href="https://contentdesign.intuit.com/word-list/e/ein/">EIN</a></li> <li class="page_item page-item-670"><a href="https://contentdesign.intuit.com/word-list/e/electronic-check-echeck/">electronic check, eCheck</a></li> <li class="page_item page-item-672"><a href="https://contentdesign.intuit.com/word-list/e/email/">email</a></li> <li class="page_item page-item-676"><a href="https://contentdesign.intuit.com/word-list/e/employer-identification-number-ein-employer-id-number-ein/">Employer Identification Number (EIN), Employer ID Number (EIN)</a></li> <li class="page_item page-item-678"><a href="https://contentdesign.intuit.com/word-list/e/employer-provided-benefits/">employer-provided benefits</a></li> <li class="page_item page-item-680"><a href="https://contentdesign.intuit.com/word-list/e/enable/">enable</a></li> <li class="page_item page-item-684"><a href="https://contentdesign.intuit.com/word-list/e/ensure-insure/">ensure, insure</a></li> <li class="page_item page-item-686"><a href="https://contentdesign.intuit.com/word-list/e/enter/">enter</a></li> <li class="page_item page-item-688"><a href="https://contentdesign.intuit.com/word-list/e/enter-zero-enter-0/">enter zero, enter 0</a></li> <li class="page_item page-item-690"><a href="https://contentdesign.intuit.com/word-list/e/etc/">etc.</a></li> <li class="page_item page-item-696"><a href="https://contentdesign.intuit.com/word-list/e/exit/">exit</a></li> <li class="page_item page-item-2818"><a href="https://contentdesign.intuit.com/word-list/e/expert/">expert</a></li> <li class="page_item page-item-698"><a href="https://contentdesign.intuit.com/word-list/e/explainwhy/">ExplainWhy</a></li> <li class="page_item page-item-700"><a href="https://contentdesign.intuit.com/word-list/e/export/">export</a></li> <li class="page_item page-item-702"><a href="https://contentdesign.intuit.com/word-list/e/extensions-filenames/">extensions, filenames</a></li> </ul> </li> <li class="page_item page-item-706 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/f/">F</a> <ul class='children'> <li class="page_item page-item-708"><a href="https://contentdesign.intuit.com/word-list/f/faq/">FAQ</a></li> <li class="page_item page-item-712"><a href="https://contentdesign.intuit.com/word-list/f/feature/">feature</a></li> <li class="page_item page-item-714"><a href="https://contentdesign.intuit.com/word-list/f/federal-information-worksheet/">Federal Information Worksheet</a></li> <li class="page_item page-item-716"><a href="https://contentdesign.intuit.com/word-list/f/federal-your-federal-return/">federal, your federal return</a></li> <li class="page_item page-item-718"><a href="https://contentdesign.intuit.com/word-list/f/fein/">FEIN</a></li> <li class="page_item page-item-720"><a href="https://contentdesign.intuit.com/word-list/f/fetch-fetching/">fetch, fetching</a></li> <li class="page_item page-item-2980"><a href="https://contentdesign.intuit.com/word-list/f/fieldworker/">fieldworker</a></li> <li class="page_item page-item-724"><a href="https://contentdesign.intuit.com/word-list/f/flash/">flash</a></li> <li class="page_item page-item-726"><a href="https://contentdesign.intuit.com/word-list/f/flexible-spending-account/">flexible spending account</a></li> <li class="page_item page-item-728"><a href="https://contentdesign.intuit.com/word-list/f/flick/">flick</a></li> <li class="page_item page-item-732"><a href="https://contentdesign.intuit.com/word-list/f/flow-through-entity/">flow-through entity</a></li> <li class="page_item page-item-730"><a href="https://contentdesign.intuit.com/word-list/f/folder/">folder</a></li> <li class="page_item page-item-736"><a href="https://contentdesign.intuit.com/word-list/f/for-example/">for example</a></li> <li class="page_item page-item-738"><a href="https://contentdesign.intuit.com/word-list/f/form-1096/">Form 1096</a></li> <li class="page_item page-item-740"><a href="https://contentdesign.intuit.com/word-list/f/form-1099-k-1099-k/">Form 1099-K, 1099-K</a></li> <li class="page_item page-item-742"><a href="https://contentdesign.intuit.com/word-list/f/forms/">Forms</a></li> <li class="page_item page-item-744"><a href="https://contentdesign.intuit.com/word-list/f/franchise-tax-board/">Franchise Tax Board</a></li> <li class="page_item page-item-746"><a href="https://contentdesign.intuit.com/word-list/f/fraud/">fraud</a></li> <li class="page_item page-item-748"><a href="https://contentdesign.intuit.com/word-list/f/free/">free</a></li> <li class="page_item page-item-750"><a href="https://contentdesign.intuit.com/word-list/f/free-trial/">free trial</a></li> <li class="page_item page-item-754"><a href="https://contentdesign.intuit.com/word-list/f/functionality/">functionality</a></li> <li class="page_item page-item-2568"><a href="https://contentdesign.intuit.com/word-list/f/funds/">funds</a></li> </ul> </li> <li class="page_item page-item-756 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/g/">G</a> <ul class='children'> <li class="page_item page-item-766"><a href="https://contentdesign.intuit.com/word-list/g/go-to/">go to</a></li> <li class="page_item page-item-2978"><a href="https://contentdesign.intuit.com/word-list/g/grandfathered/">grandfathered, grandfather clause</a></li> <li class="page_item page-item-768"><a href="https://contentdesign.intuit.com/word-list/g/grayed-out/">grayed out</a></li> <li class="page_item page-item-1468"><a href="https://contentdesign.intuit.com/word-list/g/satisfaction-guarantee/">guarantee</a></li> </ul> </li> <li class="page_item page-item-772 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/h/">H</a> <ul class='children'> <li class="page_item page-item-774"><a href="https://contentdesign.intuit.com/word-list/h/hacked/">hacked</a></li> <li class="page_item page-item-776"><a href="https://contentdesign.intuit.com/word-list/h/hang-tight/">hang tight</a></li> <li class="page_item page-item-780"><a href="https://contentdesign.intuit.com/word-list/h/hard-drive/">hard drive</a></li> <li class="page_item page-item-782"><a href="https://contentdesign.intuit.com/word-list/h/hashtag/">hashtag, #</a></li> <li class="page_item page-item-784"><a href="https://contentdesign.intuit.com/word-list/h/head-of-household/">Head of Household</a></li> <li class="page_item page-item-788"><a href="https://contentdesign.intuit.com/word-list/h/health-care/">health care</a></li> <li class="page_item page-item-790"><a href="https://contentdesign.intuit.com/word-list/h/health-savings-account-hsa/">health savings account (HSA)</a></li> <li class="page_item page-item-12355"><a href="https://contentdesign.intuit.com/word-list/h/health-healthy/">health, healthy</a></li> <li class="page_item page-item-792"><a href="https://contentdesign.intuit.com/word-list/h/hella/">hella</a></li> <li class="page_item page-item-796"><a href="https://contentdesign.intuit.com/word-list/h/help-help/">Help, help</a></li> <li class="page_item page-item-798"><a href="https://contentdesign.intuit.com/word-list/h/hide-show/">hide, show</a></li> <li class="page_item page-item-804"><a href="https://contentdesign.intuit.com/word-list/h/high-income-n-high-income-adj/">high income (n.), high-income (adj.)</a></li> <li class="page_item page-item-802"><a href="https://contentdesign.intuit.com/word-list/h/higher/">higher</a></li> <li class="page_item page-item-806"><a href="https://contentdesign.intuit.com/word-list/h/highlight/">highlight</a></li> <li class="page_item page-item-808"><a href="https://contentdesign.intuit.com/word-list/h/hmm-hmm/">hmm</a></li> <li class="page_item page-item-820"><a href="https://contentdesign.intuit.com/word-list/h/hmrc/">HMRC</a></li> <li class="page_item page-item-10167"><a href="https://contentdesign.intuit.com/word-list/h/hold-down-the-fort/">hold down the fort</a></li> <li class="page_item page-item-810"><a href="https://contentdesign.intuit.com/word-list/h/hold-tight/">hold tight</a></li> <li class="page_item page-item-812"><a href="https://contentdesign.intuit.com/word-list/h/home/">Home</a></li> <li class="page_item page-item-814"><a href="https://contentdesign.intuit.com/word-list/h/homepage/">homepage</a></li> <li class="page_item page-item-818"><a href="https://contentdesign.intuit.com/word-list/h/how-to/">how-to</a></li> </ul> </li> <li class="page_item page-item-822 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/i/">I</a> <ul class='children'> <li class="page_item page-item-824"><a href="https://contentdesign.intuit.com/word-list/i/i-e/">i.e.</a></li> <li class="page_item page-item-826"><a href="https://contentdesign.intuit.com/word-list/i/id/">ID</a></li> <li class="page_item page-item-828"><a href="https://contentdesign.intuit.com/word-list/i/identity/">identity</a></li> <li class="page_item page-item-834"><a href="https://contentdesign.intuit.com/word-list/i/import/">import</a></li> <li class="page_item page-item-838"><a href="https://contentdesign.intuit.com/word-list/i/in-order-to/">in order to</a></li> <li class="page_item page-item-842"><a href="https://contentdesign.intuit.com/word-list/i/in-vs-on/">in vs. on</a></li> <li class="page_item page-item-846"><a href="https://contentdesign.intuit.com/word-list/i/inactive/">inactive</a></li> <li class="page_item page-item-10400"><a href="https://contentdesign.intuit.com/word-list/i/indigenous-native-american/">Indigenous, Native American</a></li> <li class="page_item page-item-905"><a href="https://contentdesign.intuit.com/word-list/i/individual-taxpayer-identification-number-itin/">Individual Taxpayer Identification Number (ITIN)</a></li> <li class="page_item page-item-852"><a href="https://contentdesign.intuit.com/word-list/i/info-links/">info links</a></li> <li class="page_item page-item-854"><a href="https://contentdesign.intuit.com/word-list/i/info-information/">info, information</a></li> <li class="page_item page-item-3595"><a href="https://contentdesign.intuit.com/word-list/i/insight/">insight</a></li> <li class="page_item page-item-858"><a href="https://contentdesign.intuit.com/word-list/i/internal-revenue-service-irs/">Internal Revenue Service, IRS</a></li> <li class="page_item page-item-860"><a href="https://contentdesign.intuit.com/word-list/i/internet/">internet</a></li> <li class="page_item page-item-862"><a href="https://contentdesign.intuit.com/word-list/i/intranet/">intranet</a></li> <li class="page_item page-item-864"><a href="https://contentdesign.intuit.com/word-list/i/intuit-1099-e-file-service/">Intuit 1099 E-File Service</a></li> <li class="page_item page-item-866"><a href="https://contentdesign.intuit.com/word-list/i/intuit-account/">Intuit Account</a></li> <li class="page_item page-item-870"><a href="https://contentdesign.intuit.com/word-list/i/intuit-gopayment-gopayment/">Intuit GoPayment, GoPayment</a></li> <li class="page_item page-item-876"><a href="https://contentdesign.intuit.com/word-list/i/invalid/">invalid</a></li> <li class="page_item page-item-878"><a href="https://contentdesign.intuit.com/word-list/i/invoice/">invoice</a></li> <li class="page_item page-item-903"><a href="https://contentdesign.intuit.com/word-list/i/itemized-deductions/">itemized deductions</a></li> </ul> </li> <li class="page_item page-item-907 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/j/">J</a> <ul class='children'> <li class="page_item page-item-911"><a href="https://contentdesign.intuit.com/word-list/j/jump-start-v-jumpstart-n/">jump-start (v.), jumpstart (n.)</a></li> </ul> </li> <li class="page_item page-item-915 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/k/">K</a> <ul class='children'> <li class="page_item page-item-917"><a href="https://contentdesign.intuit.com/word-list/k/ka-ching/">ka-ching</a></li> <li class="page_item page-item-919"><a href="https://contentdesign.intuit.com/word-list/k/kb-kba/">KB, KBA</a></li> <li class="page_item page-item-921"><a href="https://contentdesign.intuit.com/word-list/k/knowledge-base/">knowledge base</a></li> <li class="page_item page-item-2511"><a href="https://contentdesign.intuit.com/word-list/k/kpis/">KPIs</a></li> </ul> </li> <li class="page_item page-item-923 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/l/">L</a> <ul class='children'> <li class="page_item page-item-929"><a href="https://contentdesign.intuit.com/word-list/l/lacerte/">Lacerte</a></li> <li class="page_item page-item-931"><a href="https://contentdesign.intuit.com/word-list/l/landing-page/">landing page</a></li> <li class="page_item page-item-936"><a href="https://contentdesign.intuit.com/word-list/l/later/">later</a></li> <li class="page_item page-item-938"><a href="https://contentdesign.intuit.com/word-list/l/launch/">launch</a></li> <li class="page_item page-item-941"><a href="https://contentdesign.intuit.com/word-list/l/leak-leaked/">leak, leaked</a></li> <li class="page_item page-item-943"><a href="https://contentdesign.intuit.com/word-list/l/learn-more/">Learn more</a></li> <li class="page_item page-item-946"><a href="https://contentdesign.intuit.com/word-list/l/left-hand-right-hand/">left-hand,right-hand</a></li> <li class="page_item page-item-949"><a href="https://contentdesign.intuit.com/word-list/l/legal-business-name-legal-name/">legal business name, legal name</a></li> <li class="page_item page-item-951"><a href="https://contentdesign.intuit.com/word-list/l/liability/">liability</a></li> <li class="page_item page-item-954"><a href="https://contentdesign.intuit.com/word-list/l/license-key/">license key</a></li> <li class="page_item page-item-956"><a href="https://contentdesign.intuit.com/word-list/l/lifetime-learning-credit/">Lifetime Learning Credit</a></li> <li class="page_item page-item-963"><a href="https://contentdesign.intuit.com/word-list/l/line-13-salaries-and-wages/">line 13, salaries and wages</a></li> <li class="page_item page-item-2950"><a href="https://contentdesign.intuit.com/word-list/l/link-v/">link (v.)</a></li> <li class="page_item page-item-973"><a href="https://contentdesign.intuit.com/word-list/l/log-in-log-on-verb/">log in / log on (v.)</a></li> <li class="page_item page-item-976"><a href="https://contentdesign.intuit.com/word-list/l/log-out-log-off/">log out / log off</a></li> <li class="page_item page-item-985"><a href="https://contentdesign.intuit.com/word-list/l/long-term-long-term/">long-term, long term</a></li> <li class="page_item page-item-991"><a href="https://contentdesign.intuit.com/word-list/l/low-income-n-low-income-adj/">low income (n.), low-income (adj.)</a></li> <li class="page_item page-item-988"><a href="https://contentdesign.intuit.com/word-list/l/lower/">lower</a></li> <li class="page_item page-item-993"><a href="https://contentdesign.intuit.com/word-list/l/lump-sum-n-lump-sum-adj/">lump sum (n.), lump-sum (adj.)</a></li> </ul> </li> <li class="page_item page-item-995 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/m/">M</a> <ul class='children'> <li class="page_item page-item-997"><a href="https://contentdesign.intuit.com/word-list/m/mac-macintosh/">Mac, Macintosh</a></li> <li class="page_item page-item-999"><a href="https://contentdesign.intuit.com/word-list/m/machine/">machine</a></li> <li class="page_item page-item-2939"><a href="https://contentdesign.intuit.com/word-list/m/manage/">manage</a></li> <li class="page_item page-item-1003"><a href="https://contentdesign.intuit.com/word-list/m/married-filing-jointly/">Married Filing Jointly</a></li> <li class="page_item page-item-1005"><a href="https://contentdesign.intuit.com/word-list/m/married-filing-separately/">Married Filing Separately</a></li> <li class="page_item page-item-2973"><a href="https://contentdesign.intuit.com/word-list/m/master/">master (n., v., adj.)</a></li> <li class="page_item page-item-2976"><a href="https://contentdesign.intuit.com/word-list/m/master-slave/">master/slave</a></li> <li class="page_item page-item-1009"><a href="https://contentdesign.intuit.com/word-list/m/may-might-can/">may, might, can</a></li> <li class="page_item page-item-1013"><a href="https://contentdesign.intuit.com/word-list/m/menus/">menus</a></li> <li class="page_item page-item-10991"><a href="https://contentdesign.intuit.com/word-list/m/mid-words/">mid- words</a></li> <li class="page_item page-item-1023"><a href="https://contentdesign.intuit.com/word-list/m/mobile-device-device/">mobile device, device</a></li> <li class="page_item page-item-1029"><a href="https://contentdesign.intuit.com/word-list/m/money-back-guarantee/">money-back guarantee</a></li> <li class="page_item page-item-1037"><a href="https://contentdesign.intuit.com/word-list/m/mouseover-mouse-over/">mouseover, mouse over</a></li> <li class="page_item page-item-1039"><a href="https://contentdesign.intuit.com/word-list/m/multi-words/">multi- words</a></li> <li class="page_item page-item-1044"><a href="https://contentdesign.intuit.com/word-list/m/my-vs-your/">my vs. your</a></li> </ul> </li> <li class="page_item page-item-1046 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/n/">N</a> <ul class='children'> <li class="page_item page-item-1048"><a href="https://contentdesign.intuit.com/word-list/n/navigate_navigation/">navigate; navigation</a></li> <li class="page_item page-item-1056"><a href="https://contentdesign.intuit.com/word-list/n/net-terms/">net terms</a></li> <li class="page_item page-item-1062"><a href="https://contentdesign.intuit.com/word-list/n/next-previous/">Next, Previous</a></li> <li class="page_item page-item-1068"><a href="https://contentdesign.intuit.com/word-list/n/non-words/">non- words</a></li> <li class="page_item page-item-1064"><a href="https://contentdesign.intuit.com/word-list/n/non-state-obligation/">non-state obligation</a></li> <li class="page_item page-item-1102"><a href="https://contentdesign.intuit.com/word-list/n/noon/">noon</a></li> <li class="page_item page-item-1106"><a href="https://contentdesign.intuit.com/word-list/n/not-sure/">not sure</a></li> <li class="page_item page-item-1104"><a href="https://contentdesign.intuit.com/word-list/n/notifications/">notifications</a></li> <li class="page_item page-item-1108"><a href="https://contentdesign.intuit.com/word-list/n/number-no/">number, no., #</a></li> </ul> </li> <li class="page_item page-item-1110 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/o/">O</a> <ul class='children'> <li class="page_item page-item-1112"><a href="https://contentdesign.intuit.com/word-list/o/oauth/">OAuth</a></li> <li class="page_item page-item-1114"><a href="https://contentdesign.intuit.com/word-list/o/ok/">OK</a></li> <li class="page_item page-item-1121"><a href="https://contentdesign.intuit.com/word-list/o/on-demand-n-on-demand-adj/">on demand (n.), on-demand (adj.)</a></li> <li class="page_item page-item-1117"><a href="https://contentdesign.intuit.com/word-list/o/on-the-go/">on the go</a></li> <li class="page_item page-item-1119"><a href="https://contentdesign.intuit.com/word-list/o/on-the-left-on-the-right/">on the left, on the right</a></li> <li class="page_item page-item-1134"><a href="https://contentdesign.intuit.com/word-list/o/oops/">Oops</a></li> <li class="page_item page-item-1136"><a href="https://contentdesign.intuit.com/word-list/o/open/">open</a></li> <li class="page_item page-item-1139"><a href="https://contentdesign.intuit.com/word-list/o/open-invoice/">open invoice</a></li> <li class="page_item page-item-10432"><a href="https://contentdesign.intuit.com/word-list/o/open-the-kimono/">open the kimono</a></li> <li class="page_item page-item-1144"><a href="https://contentdesign.intuit.com/word-list/o/opt-in-v-opt-in-n-adj/">opt in (v.), opt-in (n.) (adj.)</a></li> <li class="page_item page-item-1163"><a href="https://contentdesign.intuit.com/word-list/o/overwrite/">overwrite</a></li> </ul> </li> <li class="page_item page-item-1170 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/p/">P</a> <ul class='children'> <li class="page_item page-item-1174"><a href="https://contentdesign.intuit.com/word-list/p/paid-family-leave/">paid family leave</a></li> <li class="page_item page-item-1179"><a href="https://contentdesign.intuit.com/word-list/p/pane/">pane</a></li> <li class="page_item page-item-1184"><a href="https://contentdesign.intuit.com/word-list/p/pass-through-entity/">pass-through entity</a></li> <li class="page_item page-item-10993"><a href="https://contentdesign.intuit.com/word-list/p/pay-stub/">pay stub</a></li> <li class="page_item page-item-1208"><a href="https://contentdesign.intuit.com/word-list/p/paycheck/">paycheck</a></li> <li class="page_item page-item-1212"><a href="https://contentdesign.intuit.com/word-list/p/payee/">payee</a></li> <li class="page_item page-item-1215"><a href="https://contentdesign.intuit.com/word-list/p/payer/">payer</a></li> <li class="page_item page-item-1225"><a href="https://contentdesign.intuit.com/word-list/p/pdf/">PDF</a></li> <li class="page_item page-item-10169"><a href="https://contentdesign.intuit.com/word-list/p/peanut-gallery/">peanut gallery</a></li> <li class="page_item page-item-1227"><a href="https://contentdesign.intuit.com/word-list/p/personal-identification-number-pin/">personal identification number, PIN</a></li> <li class="page_item page-item-1230"><a href="https://contentdesign.intuit.com/word-list/p/pinch/">pinch</a></li> <li class="page_item page-item-1233"><a href="https://contentdesign.intuit.com/word-list/p/pixelated-pixilated/">pixelated, pixilated</a></li> <li class="page_item page-item-1241"><a href="https://contentdesign.intuit.com/word-list/p/please/">please</a></li> <li class="page_item page-item-1244"><a href="https://contentdesign.intuit.com/word-list/p/plug-in-v-plug-in-n/">plug in (v.), plug-in (n.)</a></li> <li class="page_item page-item-1247"><a href="https://contentdesign.intuit.com/word-list/p/pm/">PM</a></li> <li class="page_item page-item-1252"><a href="https://contentdesign.intuit.com/word-list/p/pointer/">pointer</a></li> <li class="page_item page-item-1255"><a href="https://contentdesign.intuit.com/word-list/p/pop-up/">pop-up (n., adj.)</a></li> <li class="page_item page-item-1258"><a href="https://contentdesign.intuit.com/word-list/p/postal-code/">postal code</a></li> <li class="page_item page-item-1262"><a href="https://contentdesign.intuit.com/word-list/p/powered/">powered</a></li> <li class="page_item page-item-10171"><a href="https://contentdesign.intuit.com/word-list/p/powwow/">powwow</a></li> <li class="page_item page-item-1267"><a href="https://contentdesign.intuit.com/word-list/p/pre-words/">pre- words</a></li> <li class="page_item page-item-1272"><a href="https://contentdesign.intuit.com/word-list/p/press/">press</a></li> <li class="page_item page-item-1281"><a href="https://contentdesign.intuit.com/word-list/p/prior-year-return-in-a-prior-year/">prior-year return, in a prior year</a></li> <li class="page_item page-item-1283"><a href="https://contentdesign.intuit.com/word-list/p/proconnect/">ProConnect</a></li> <li class="page_item page-item-1292"><a href="https://contentdesign.intuit.com/word-list/p/profit-and-loss/">profit and loss</a></li> <li class="page_item page-item-1296"><a href="https://contentdesign.intuit.com/word-list/p/program/">program</a></li> <li class="page_item page-item-1298"><a href="https://contentdesign.intuit.com/word-list/p/property-plant-and-equipment-ppe/">property, plant, and equipment (PP&E)</a></li> <li class="page_item page-item-10042"><a href="https://contentdesign.intuit.com/word-list/p/proseries/">ProSeries</a></li> <li class="page_item page-item-1304"><a href="https://contentdesign.intuit.com/word-list/p/pull/">pull</a></li> <li class="page_item page-item-1306"><a href="https://contentdesign.intuit.com/word-list/p/purchase-order-po/">purchase order (PO)</a></li> </ul> </li> <li class="page_item page-item-1308 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/q/">Q</a> <ul class='children'> <li class="page_item page-item-1310"><a href="https://contentdesign.intuit.com/word-list/q/qb-qbo/">QB, QBO</a></li> <li class="page_item page-item-1312"><a href="https://contentdesign.intuit.com/word-list/q/qbo-blog/">QBO Blog</a></li> <li class="page_item page-item-1374"><a href="https://contentdesign.intuit.com/word-list/q/qualifying-widow-qualifying-widower/">Qualifying Widow, Qualifying Widower</a></li> <li class="page_item page-item-1314"><a href="https://contentdesign.intuit.com/word-list/q/quantity-on-hand-on-hand-quantity/">quantity on hand, on-hand quantity</a></li> <li class="page_item page-item-1316"><a href="https://contentdesign.intuit.com/word-list/q/quarter-to-date-qtd/">quarter-to-date; QTD</a></li> <li class="page_item page-item-1319"><a href="https://contentdesign.intuit.com/word-list/q/quebec-revenu-quebec/">Québec/Revenu Québec</a></li> <li class="page_item page-item-1324"><a href="https://contentdesign.intuit.com/word-list/q/quickbooks/">QuickBooks</a></li> <li class="page_item page-item-1327"><a href="https://contentdesign.intuit.com/word-list/q/quickbooks-data-quickbooks-file/">QuickBooks data, QuickBooks file</a></li> <li class="page_item page-item-1330"><a href="https://contentdesign.intuit.com/word-list/q/quickbooks-desktop/">QuickBooks Desktop</a></li> <li class="page_item page-item-1333"><a href="https://contentdesign.intuit.com/word-list/q/quickbooks-for-mac/">QuickBooks for Mac</a></li> <li class="page_item page-item-1339"><a href="https://contentdesign.intuit.com/word-list/q/quickbooks-live-community-quickbooks-community/">QuickBooks Live Community, QuickBooks Community</a></li> <li class="page_item page-item-1345"><a href="https://contentdesign.intuit.com/word-list/q/quickbooks-mobile-app/">QuickBooks mobile app</a></li> <li class="page_item page-item-1356"><a href="https://contentdesign.intuit.com/word-list/q/quickbooks-online/">QuickBooks Online</a></li> <li class="page_item page-item-1369"><a href="https://contentdesign.intuit.com/word-list/q/quickbooks-support-site/">QuickBooks support site</a></li> <li class="page_item page-item-1376"><a href="https://contentdesign.intuit.com/word-list/q/quit/">quit</a></li> </ul> </li> <li class="page_item page-item-1378 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/r/">R</a> <ul class='children'> <li class="page_item page-item-1380"><a href="https://contentdesign.intuit.com/word-list/r/re-words/">re- words</a></li> <li class="page_item page-item-1383"><a href="https://contentdesign.intuit.com/word-list/r/read-only/">read-only</a></li> <li class="page_item page-item-1385"><a href="https://contentdesign.intuit.com/word-list/r/real-time-real-time/">real-time, real time</a></li> <li class="page_item page-item-1398"><a href="https://contentdesign.intuit.com/word-list/r/reconciliation/">reconciliation</a></li> <li class="page_item page-item-1400"><a href="https://contentdesign.intuit.com/word-list/r/recordkeeping/">recordkeeping</a></li> <li class="page_item page-item-2982"><a href="https://contentdesign.intuit.com/word-list/r/redline-redlining/">redline, redlining</a></li> <li class="page_item page-item-1417"><a href="https://contentdesign.intuit.com/word-list/r/refresh/">refresh</a></li> <li class="page_item page-item-1421"><a href="https://contentdesign.intuit.com/word-list/r/refund-monitor/">Refund Monitor</a></li> <li class="page_item page-item-1426"><a href="https://contentdesign.intuit.com/word-list/r/registered-trademark/">registered trademark</a></li> <li class="page_item page-item-1428"><a href="https://contentdesign.intuit.com/word-list/r/release-release/">release, Release</a></li> <li class="page_item page-item-1430"><a href="https://contentdesign.intuit.com/word-list/r/releve-1-slip/">Relevé 1 slip (CA)</a></li> <li class="page_item page-item-1442"><a href="https://contentdesign.intuit.com/word-list/r/rest/">REST</a></li> <li class="page_item page-item-1454"><a href="https://contentdesign.intuit.com/word-list/r/run-a-report/">run a report</a></li> <li class="page_item page-item-1456"><a href="https://contentdesign.intuit.com/word-list/r/run-vs-execute/">run vs. execute</a></li> </ul> </li> <li class="page_item page-item-1458 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/s/">S</a> <ul class='children'> <li class="page_item page-item-1460"><a href="https://contentdesign.intuit.com/word-list/s/s-corporation/">S corporation</a></li> <li class="page_item page-item-1470"><a href="https://contentdesign.intuit.com/word-list/s/save-and-next-save-next/">Save and Next; Save & Next</a></li> <li class="page_item page-item-1473"><a href="https://contentdesign.intuit.com/word-list/s/save-time/">save time, timesaver (n.), time-saving (adj.)</a></li> <li class="page_item page-item-1476"><a href="https://contentdesign.intuit.com/word-list/s/scan/">scan</a></li> <li class="page_item page-item-1479"><a href="https://contentdesign.intuit.com/word-list/s/schedule-c-schedules-c/">Schedule C, Schedules C</a></li> <li class="page_item page-item-1482"><a href="https://contentdesign.intuit.com/word-list/s/screen/">screen</a></li> <li class="page_item page-item-1484"><a href="https://contentdesign.intuit.com/word-list/s/screen-name/">screen name</a></li> <li class="page_item page-item-1488"><a href="https://contentdesign.intuit.com/word-list/s/screenshot/">screenshot</a></li> <li class="page_item page-item-1491"><a href="https://contentdesign.intuit.com/word-list/s/scripting-error/">scripting error</a></li> <li class="page_item page-item-1496"><a href="https://contentdesign.intuit.com/word-list/s/scroll/">scroll</a></li> <li class="page_item page-item-1499"><a href="https://contentdesign.intuit.com/word-list/s/sdk/">SDK</a></li> <li class="page_item page-item-1501"><a href="https://contentdesign.intuit.com/word-list/s/section-179/">section 179</a></li> <li class="page_item page-item-1504"><a href="https://contentdesign.intuit.com/word-list/s/select/">select</a></li> <li class="page_item page-item-1506"><a href="https://contentdesign.intuit.com/word-list/s/self-employed/">self-employed</a></li> <li class="page_item page-item-1509"><a href="https://contentdesign.intuit.com/word-list/s/semiannual/">semiannual</a></li> <li class="page_item page-item-1512"><a href="https://contentdesign.intuit.com/word-list/s/set-up-v-setup-n-adj/">set up (v.), setup (n., adj.)</a></li> <li class="page_item page-item-1514"><a href="https://contentdesign.intuit.com/word-list/s/shake/">shake</a></li> <li class="page_item page-item-1517"><a href="https://contentdesign.intuit.com/word-list/s/shopping-cart/">shopping cart</a></li> <li class="page_item page-item-1519"><a href="https://contentdesign.intuit.com/word-list/s/short-term-short-term/">short-term(adj.), short term(n.)</a></li> <li class="page_item page-item-1522"><a href="https://contentdesign.intuit.com/word-list/s/shortcut/">shortcut</a></li> <li class="page_item page-item-1525"><a href="https://contentdesign.intuit.com/word-list/s/shortcut-menu/">shortcut menu</a></li> <li class="page_item page-item-1527"><a href="https://contentdesign.intuit.com/word-list/s/show-hide/">show, hide</a></li> <li class="page_item page-item-1533"><a href="https://contentdesign.intuit.com/word-list/s/shut-down/">shut down</a></li> <li class="page_item page-item-1547"><a href="https://contentdesign.intuit.com/word-list/s/sign-in-v-sign-in-n-adj/">sign in (v.), sign-in (n.) (adj.)</a></li> <li class="page_item page-item-1535"><a href="https://contentdesign.intuit.com/word-list/s/sign-in-to/">sign in to</a></li> <li class="page_item page-item-1538"><a href="https://contentdesign.intuit.com/word-list/s/sign-on/">sign on</a></li> <li class="page_item page-item-1541"><a href="https://contentdesign.intuit.com/word-list/s/sign-out-v/">sign out (v.)</a></li> <li class="page_item page-item-1544"><a href="https://contentdesign.intuit.com/word-list/s/sign-up-v-sign-up-n-adj/">sign up (v.), sign-up (n.) (adj.)</a></li> <li class="page_item page-item-1553"><a href="https://contentdesign.intuit.com/word-list/s/simple-simply/">simple, simply</a></li> <li class="page_item page-item-1556"><a href="https://contentdesign.intuit.com/word-list/s/since-vs-because/">since vs. because</a></li> <li class="page_item page-item-1562"><a href="https://contentdesign.intuit.com/word-list/s/single-but-single-if-referencing-filing-status/">single</a></li> <li class="page_item page-item-1564"><a href="https://contentdesign.intuit.com/word-list/s/single-sign-in/">single sign-in</a></li> <li class="page_item page-item-1578"><a href="https://contentdesign.intuit.com/word-list/s/social-insurance-number-sin/">Social Insurance Number, SIN</a></li> <li class="page_item page-item-1581"><a href="https://contentdesign.intuit.com/word-list/s/social-security/">Social Security</a></li> <li class="page_item page-item-1583"><a href="https://contentdesign.intuit.com/word-list/s/social-security-number-ssn/">Social Security number, SSN</a></li> <li class="page_item page-item-10173"><a href="https://contentdesign.intuit.com/word-list/s/sold-down-the-river/">sold down the river</a></li> <li class="page_item page-item-1587"><a href="https://contentdesign.intuit.com/word-list/s/sole-proprietorship/">Sole proprietorship</a></li> <li class="page_item page-item-1590"><a href="https://contentdesign.intuit.com/word-list/s/sorry/">sorry</a></li> <li class="page_item page-item-2813"><a href="https://contentdesign.intuit.com/word-list/s/specialist/">specialist</a></li> <li class="page_item page-item-10175"><a href="https://contentdesign.intuit.com/word-list/s/spirit-animal/">spirit animal</a></li> <li class="page_item page-item-1597"><a href="https://contentdesign.intuit.com/word-list/s/spouse/">spouse</a></li> <li class="page_item page-item-1602"><a href="https://contentdesign.intuit.com/word-list/s/standard-deduction/">Standard Deduction</a></li> <li class="page_item page-item-1605"><a href="https://contentdesign.intuit.com/word-list/s/start/">start</a></li> <li class="page_item page-item-1614"><a href="https://contentdesign.intuit.com/word-list/s/state-your-state-return/">state, your state return</a></li> <li class="page_item page-item-1621"><a href="https://contentdesign.intuit.com/word-list/s/sub-category/">sub-category</a></li> <li class="page_item page-item-1623"><a href="https://contentdesign.intuit.com/word-list/s/sub-class/">sub-class</a></li> <li class="page_item page-item-1625"><a href="https://contentdesign.intuit.com/word-list/s/sub-customer/">sub-customer</a></li> <li class="page_item page-item-1627"><a href="https://contentdesign.intuit.com/word-list/s/sub-department/">sub-department</a></li> <li class="page_item page-item-1629"><a href="https://contentdesign.intuit.com/word-list/s/sub-item/">sub-item</a></li> <li class="page_item page-item-1632"><a href="https://contentdesign.intuit.com/word-list/s/subaccount/">subaccount</a></li> <li class="page_item page-item-1634"><a href="https://contentdesign.intuit.com/word-list/s/subcontractor/">subcontractor</a></li> <li class="page_item page-item-1640"><a href="https://contentdesign.intuit.com/word-list/s/submit/">submit</a></li> <li class="page_item page-item-1643"><a href="https://contentdesign.intuit.com/word-list/s/subtotaled-subtotaling/">subtotaled, subtotaling</a></li> <li class="page_item page-item-1649"><a href="https://contentdesign.intuit.com/word-list/s/sunset/">sunset</a></li> <li class="page_item page-item-1651"><a href="https://contentdesign.intuit.com/word-list/s/support/">Support</a></li> <li class="page_item page-item-1653"><a href="https://contentdesign.intuit.com/word-list/s/suspicious-activity/">suspicious activity</a></li> <li class="page_item page-item-1656"><a href="https://contentdesign.intuit.com/word-list/s/swipe/">swipe</a></li> <li class="page_item page-item-1659"><a href="https://contentdesign.intuit.com/word-list/s/swiper/">swiper</a></li> <li class="page_item page-item-1662"><a href="https://contentdesign.intuit.com/word-list/s/switch/">switch</a></li> <li class="page_item page-item-1664"><a href="https://contentdesign.intuit.com/word-list/s/sync/">sync</a></li> <li class="page_item page-item-1670"><a href="https://contentdesign.intuit.com/word-list/s/system-tray/">system tray</a></li> </ul> </li> <li class="page_item page-item-1673 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/t/">T</a> <ul class='children'> <li class="page_item page-item-1675"><a href="https://contentdesign.intuit.com/word-list/t/t4-slip/">T4 slip</a></li> <li class="page_item page-item-1680"><a href="https://contentdesign.intuit.com/word-list/t/tap/">tap</a></li> <li class="page_item page-item-1703"><a href="https://contentdesign.intuit.com/word-list/t/tax-pro-center/">Tax Pro Center</a></li> <li class="page_item page-item-1706"><a href="https://contentdesign.intuit.com/word-list/t/tax-reform/">tax reform</a></li> <li class="page_item page-item-1709"><a href="https://contentdesign.intuit.com/word-list/t/tax-year/">tax year</a></li> <li class="page_item page-item-1685"><a href="https://contentdesign.intuit.com/word-list/t/tax-exempt/">tax-exempt</a></li> <li class="page_item page-item-1698"><a href="https://contentdesign.intuit.com/word-list/t/taxpayer/">taxpayer</a></li> <li class="page_item page-item-1700"><a href="https://contentdesign.intuit.com/word-list/t/taxpayer-information-worksheet/">Taxpayer Information Worksheet</a></li> <li class="page_item page-item-10988"><a href="https://contentdesign.intuit.com/word-list/t/team/">team</a></li> <li class="page_item page-item-1712"><a href="https://contentdesign.intuit.com/word-list/t/text-texts/">text, texts</a></li> <li class="page_item page-item-1715"><a href="https://contentdesign.intuit.com/word-list/t/thanks-thank-you/">thanks, thank you</a></li> <li class="page_item page-item-1720"><a href="https://contentdesign.intuit.com/word-list/t/the-quickbooks-team/">The QuickBooks Team</a></li> <li class="page_item page-item-1722"><a href="https://contentdesign.intuit.com/word-list/t/theft/">theft</a></li> <li class="page_item page-item-1728"><a href="https://contentdesign.intuit.com/word-list/t/they/">they</a></li> <li class="page_item page-item-3108"><a href="https://contentdesign.intuit.com/word-list/t/third-party/">third party, third-party</a></li> <li class="page_item page-item-10177"><a href="https://contentdesign.intuit.com/word-list/t/tiger-team/">tiger team</a></li> <li class="page_item page-item-1736"><a href="https://contentdesign.intuit.com/word-list/t/till/">till</a></li> <li class="page_item page-item-1739"><a href="https://contentdesign.intuit.com/word-list/t/timeout-timed-out/">timeout, timed out</a></li> <li class="page_item page-item-1741"><a href="https://contentdesign.intuit.com/word-list/t/timesheet/">timesheet</a></li> <li class="page_item page-item-1746"><a href="https://contentdesign.intuit.com/word-list/t/tls-encryption/">TLS encryption</a></li> <li class="page_item page-item-1748"><a href="https://contentdesign.intuit.com/word-list/t/to/">to</a></li> <li class="page_item page-item-1751"><a href="https://contentdesign.intuit.com/word-list/t/to-dos-to-do/">To Do’s, to-do, to-do’s</a></li> <li class="page_item page-item-1753"><a href="https://contentdesign.intuit.com/word-list/t/toggle/">toggle</a></li> <li class="page_item page-item-1758"><a href="https://contentdesign.intuit.com/word-list/t/totaled-totaling/">totaled, totaling</a></li> <li class="page_item page-item-1761"><a href="https://contentdesign.intuit.com/word-list/t/touch/">touch</a></li> <li class="page_item page-item-1764"><a href="https://contentdesign.intuit.com/word-list/t/touch-and-hold-touch-hold/">touch and hold, touch + hold</a></li> <li class="page_item page-item-1770"><a href="https://contentdesign.intuit.com/word-list/t/trademark-trademarks/">trademark, trademarks</a></li> <li class="page_item page-item-1772"><a href="https://contentdesign.intuit.com/word-list/t/traditional-ira/">traditional IRA</a></li> <li class="page_item page-item-1775"><a href="https://contentdesign.intuit.com/word-list/t/transaction/">transaction</a></li> <li class="page_item page-item-1777"><a href="https://contentdesign.intuit.com/word-list/t/transfer/">transfer</a></li> <li class="page_item page-item-1780"><a href="https://contentdesign.intuit.com/word-list/t/traveled-traveling/">traveled, traveling</a></li> <li class="page_item page-item-10179"><a href="https://contentdesign.intuit.com/word-list/t/tribe/">tribe</a></li> <li class="page_item page-item-1783"><a href="https://contentdesign.intuit.com/word-list/t/turbotax/">TurboTax</a></li> <li class="page_item page-item-1792"><a href="https://contentdesign.intuit.com/word-list/t/turn-on-turn-off/">turn on, turn off</a></li> <li class="page_item page-item-1797"><a href="https://contentdesign.intuit.com/word-list/t/type/">type</a></li> </ul> </li> <li class="page_item page-item-1799 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/u/">U</a> <ul class='children'> <li class="page_item page-item-1801"><a href="https://contentdesign.intuit.com/word-list/u/uh-oh-uh-oh/">uh-oh, uh oh</a></li> <li class="page_item page-item-1803"><a href="https://contentdesign.intuit.com/word-list/u/uk/">UK</a></li> <li class="page_item page-item-1805"><a href="https://contentdesign.intuit.com/word-list/u/unavailable/">unavailable</a></li> <li class="page_item page-item-1808"><a href="https://contentdesign.intuit.com/word-list/u/uncheck/">uncheck</a></li> <li class="page_item page-item-1810"><a href="https://contentdesign.intuit.com/word-list/u/unemployment/">unemployment</a></li> <li class="page_item page-item-1817"><a href="https://contentdesign.intuit.com/word-list/u/uninstall/">uninstall</a></li> <li class="page_item page-item-1815"><a href="https://contentdesign.intuit.com/word-list/u/unpaid/">unpaid</a></li> <li class="page_item page-item-1823"><a href="https://contentdesign.intuit.com/word-list/u/up-to-date-up-to-date/">up-to-date, up to date</a></li> <li class="page_item page-item-1825"><a href="https://contentdesign.intuit.com/word-list/u/upgrade/">upgrade</a></li> <li class="page_item page-item-1830"><a href="https://contentdesign.intuit.com/word-list/u/uri/">URI</a></li> <li class="page_item page-item-1835"><a href="https://contentdesign.intuit.com/word-list/u/us-u-s/">US, U.S.</a></li> <li class="page_item page-item-1837"><a href="https://contentdesign.intuit.com/word-list/u/usb-flash-drive/">USB flash drive</a></li> <li class="page_item page-item-1840"><a href="https://contentdesign.intuit.com/word-list/u/usd/">USD</a></li> <li class="page_item page-item-6459"><a href="https://contentdesign.intuit.com/word-list/u/user/">user</a></li> <li class="page_item page-item-1844"><a href="https://contentdesign.intuit.com/word-list/u/user-id/">user ID</a></li> </ul> </li> <li class="page_item page-item-1849 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/v/">V</a> <ul class='children'> <li class="page_item page-item-1856"><a href="https://contentdesign.intuit.com/word-list/v/verify/">verify</a></li> <li class="page_item page-item-1860"><a href="https://contentdesign.intuit.com/word-list/v/versions-version-number/">versions, version number</a></li> <li class="page_item page-item-1862"><a href="https://contentdesign.intuit.com/word-list/v/via/">via</a></li> </ul> </li> <li class="page_item page-item-1866 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/w/">W</a> <ul class='children'> <li class="page_item page-item-1868"><a href="https://contentdesign.intuit.com/word-list/w/w-2-w-3-w-4/">W-2, W-3, W-4</a></li> <li class="page_item page-item-1873"><a href="https://contentdesign.intuit.com/word-list/w/we/">we</a></li> <li class="page_item page-item-1881"><a href="https://contentdesign.intuit.com/word-list/w/website/">website</a></li> <li class="page_item page-item-2993"><a href="https://contentdesign.intuit.com/word-list/w/white-glove/">white glove</a></li> <li class="page_item page-item-2995"><a href="https://contentdesign.intuit.com/word-list/w/white-hat/">white hat (hacking)</a></li> <li class="page_item page-item-10181"><a href="https://contentdesign.intuit.com/word-list/w/white-label/">white label</a></li> <li class="page_item page-item-2987"><a href="https://contentdesign.intuit.com/word-list/w/whitelist/">whitelist (n., v.)</a></li> <li class="page_item page-item-1886"><a href="https://contentdesign.intuit.com/word-list/w/whoops-woops-oops/">Whoops, woops, oops</a></li> <li class="page_item page-item-1888"><a href="https://contentdesign.intuit.com/word-list/w/wi-fi/">Wi-Fi</a></li> <li class="page_item page-item-3075"><a href="https://contentdesign.intuit.com/word-list/w/widget/">widget</a></li> <li class="page_item page-item-1891"><a href="https://contentdesign.intuit.com/word-list/w/window/">window</a></li> <li class="page_item page-item-10332"><a href="https://contentdesign.intuit.com/word-list/w/woohoo/">woohoo</a></li> <li class="page_item page-item-1899"><a href="https://contentdesign.intuit.com/word-list/w/workaround/">workaround</a></li> <li class="page_item page-item-10986"><a href="https://contentdesign.intuit.com/word-list/w/workers/">workers</a></li> <li class="page_item page-item-1901"><a href="https://contentdesign.intuit.com/word-list/w/workers-comp/">workers’ comp</a></li> <li class="page_item page-item-1905"><a href="https://contentdesign.intuit.com/word-list/w/write-off-v-write-off-n/">write off (v.), write-off (n.)</a></li> </ul> </li> <li class="page_item page-item-1908 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/x/">X</a> <ul class='children'> <li class="page_item page-item-1912"><a href="https://contentdesign.intuit.com/word-list/x/xylophone/">xylophone</a></li> </ul> </li> <li class="page_item page-item-1914 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/y/">Y</a> <ul class='children'> <li class="page_item page-item-1918"><a href="https://contentdesign.intuit.com/word-list/y/year-over-year-yoy/">year-over-year, YOY</a></li> <li class="page_item page-item-1920"><a href="https://contentdesign.intuit.com/word-list/y/year-to-date-year-to-date-ytd/">year-to-date, year to date, YTD</a></li> </ul> </li> <li class="page_item page-item-1925 page_item_has_children"><a href="https://contentdesign.intuit.com/word-list/z/">Z</a> <ul class='children'> <li class="page_item page-item-1927"><a href="https://contentdesign.intuit.com/word-list/z/zero/">zero</a></li> <li class="page_item page-item-1929"><a href="https://contentdesign.intuit.com/word-list/z/zip-code/">ZIP code</a></li> </ul> </li> </ul> </li> </ul></div> </div> </div> <a href="javascript:" id="return-to-top" onclick="ga(‘send’, ‘event’, ‘Back to top Button’, ‘click’, ‘back to top’, {nonInteraction: false});"><img 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