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stop-color="#02B195"></stop></linearGradient><linearGradient id="i" x1="3.855" x2="2.417" y1="4.445" y2="6.535" gradientUnits="userSpaceOnUse"><stop stop-color="#3750FF"></stop><stop offset="1" stop-color="#2172D9"></stop></linearGradient><linearGradient id="j" x1="7.791" x2="3.513" y1="2.411" y2="1.788" gradientUnits="userSpaceOnUse"><stop stop-color="#B44ADA"></stop><stop offset="1" stop-color="#364FFE"></stop></linearGradient><clipPath id="a"><path fill="#fff" d="M.037 0h16.187v16.187H.037z"></path></clipPath></defs></svg><small>Boost your customer engagement</small></a></li></ul></li><li tabindex="0"><span class="Menu_navItem__efJ4X ">Company<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none"><path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="m13.365 6-4.667 4.667L4.03 6"></path></svg></span><ul class="Menu_hidden__KIYSX"><li><a href="/vision/">Vision<small>Better customer service with Text Intelligence</small></a></li><li><a href="/roadmap/">Roadmap<small>See what's coming next to our products</small></a></li><li><a href="/focus/">Focus<small>Uncover our values that shape innovation</small></a></li><li><a href="/success/">Blog<small>Text automation explained</small></a></li><li><a href="/careers/">Careers<small>Find your dream role at Text</small></a></li><li><a href="/team/">Team<small>Meet Texters</small></a></li></ul></li></ul></nav></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div></header><main class="main"><main class="Vision_main__371Bu"><section class="Vision_fold__NGdbk"><h1 class="Vision_headline__XYOpZ"><span class="Vision_highlight__x_hld">Text Intelligence</span><br/>for better customer service</h1><p class="Vision_jumboPar__6FQtq">We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.</p></section><div class="Vision_content__OAg3Q"><section class="Vision_chapter__TQa5J"><h2 class="Vision_h2__XEK7m"><span class="Vision_chapterNo__jIBLi">1</span>Yesterday — Manual customer service</h2><p class="Vision_par__TqqAb">In the old days, customer service was manual labor. Customer service representatives handled cases manually, spending hours on repetitive tasks.</p><img alt="Yesterday — Manual Service" src="/_next/static/media/yesterday-manual-service.2256bd16.svg" width="593" height="243" decoding="async" data-nimg="1" class="Vision_image__0njN9" loading="lazy" style="color:transparent"/><p class="Vision_par__TqqAb">Brands hired more agents, managers, and supervisors to scale their customer service. It was costly, prone to human error, and, worst of all, degrading to customer experience.</p><p class="Vision_par__TqqAb">Those days are gone and that chapter is now closed.</p></section><div class="Vision_newMessages__3sUXv"><hr/><span>New messages</span><hr/></div><section class="Vision_chapter__TQa5J"><h2 class="Vision_h2__XEK7m"><span class="Vision_chapterNo__jIBLi">2</span>Today — Assisted customer service</h2><p class="Vision_par__TqqAb">We're in the world of assisted work. Customer service representatives automate repetitive parts of their job. The products they use grow in intelligence with every customer case solved.</p><img alt="Today — Assisted Service" src="/_next/static/media/today-assisted-service-agent.a091cafa.svg" width="588" height="234" decoding="async" data-nimg="1" class="Vision_image__0njN9" loading="lazy" style="color:transparent"/><p class="Vision_par__TqqAb">Businesses equipped with AI-powered technology provide quality support faster, cheaper, and at a bigger scale. AI assistance allows for an exceptional customer experience.</p><h3 class="Vision_h3__z2ycq">A second brain in assistance for brands</h3><p class="Vision_par__TqqAb">Data processed in LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget fuels artificial intelligence. Data is the backbone of all of our products. We transform it into a second brain for customer service teams.</p><img alt="Second Brain" src="/_next/static/media/second-brain.4d95cc9d.svg" width="420" height="345" decoding="async" data-nimg="1" class="Vision_image__0njN9" loading="lazy" style="color:transparent"/><p class="Vision_par__TqqAb">With each new bit of data, the second brain gets smarter, capable of providing actionable insights and taking over more responsibilities. For the users of our products, the second brain enables superpowers:</p><ul class="Vision_list__JAqrn"><li><strong>Instant expertise</strong>—Access to verified information without the need for endless onboardings, training, and catch-ups</li><li><strong>Unlimited capacity</strong>—Handle 10x more customer chats, tickets, and inquiries without breaking a sweat</li><li><strong>Prediction</strong>—Foresee the customer's next request and anticipate their needs on-the-fly</li></ul><p class="Vision_par__TqqAb">Second brain has its public interface at <a href="https://api.text.com" target="_blank" rel="noopener noreferrer"><code>api.text.com</code></a> and it's implemented in all of our products. As a result:</p><ul class="Vision_list__JAqrn"><li><strong>Our products come preconfigured and work right out of the box</strong><br/><em>e.g., pre-filled help center, preconfigured chatbot scenarios</em></li><li><strong>Our products automate the most repetitive tasks</strong><br/><em>e.g., chat categorization, spam filtering, shift management</em></li><li><strong>Our products proactively assist users and end-users</strong><br/><em>e.g., automatic replies, sentiment analysis, purchase suggestions</em></li></ul><p class="Vision_par__TqqAb">The above is a promise to our customers—our mantra.</p><section class="Vision_productBlock__ZCZu8"><div class="Vision_copy__WWOLJ"><p class="Vision_preHeader__V_eVG">Product updates</p><img src="/_next/static/media/logo-chatbot-dark.751d4586.svg" width="34" height="33" decoding="async" data-nimg="1" class="Vision_mobileOnly__esGqW" loading="lazy" style="color:transparent"/><h2>Generative AI meets precise scenario control</h2><p>Resolve up to 80% of customer service cases with chatbots you have full control over.</p><a href="https://www.chatbot.com/ai/?utm_source=text.com&utm_medium=referral&utm_campaign=vision-banner" class="Vision_arrowLink__OYfAS" target="_blank" rel="noopener noreferrer">See ChatBot AI<svg width="38" height="25" viewBox="0 0 38 25" fill="none" xmlns="http://www.w3.org/2000/svg"><rect width="38" height="25" rx="12.5" fill="#0066FF"></rect><g clip-path="url(#clip0_1063_19187)"><path d="M26 12L12 12" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M22 16L26 12" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M22 8L26 12" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></g><defs><clipPath id="clip0_1063_19187"><rect width="24" height="24" fill="white" transform="translate(31) rotate(90)"></rect></clipPath></defs></svg></a></div><div class="Vision_head__93n1M"><a href="https://www.chatbot.com/?utm_source=text.com&utm_medium=referral&utm_campaign=vision-banner" class="Vision_arrowLink__OYfAS" target="_blank" rel="noopener noreferrer"><img src="/_next/static/media/logo-chatbot-dark.751d4586.svg" width="34" height="33" decoding="async" data-nimg="1" class="Vision_logo__tjquU" loading="lazy" style="color:transparent"/></a><img alt="Darek Zabrzenski, Head of ChatBot" srcSet="/_next/image/?url=%2F_next%2Fstatic%2Fmedia%2Fdarek-zabrzenski.a6aae588.png&w=640&q=75 1x, /_next/image/?url=%2F_next%2Fstatic%2Fmedia%2Fdarek-zabrzenski.a6aae588.png&w=1080&q=75 2x" src="/_next/image/?url=%2F_next%2Fstatic%2Fmedia%2Fdarek-zabrzenski.a6aae588.png&w=1080&q=75" width="420" height="299" decoding="async" data-nimg="1" class="Vision_photo__wBJ1v" loading="lazy" style="color:transparent"/><span class="Vision_label__VNSYI"><strong>Darek Zabrzeński</strong>,<br/>Head of ChatBot</span></div></section></section><section class="Vision_chapter__TQa5J" style="margin-bottom:10em"><h2 class="Vision_h2__XEK7m"><span class="Vision_chapterNo__jIBLi">3</span>Tomorrow — Automated customer service</h2><p class="Vision_par__TqqAb">Tomorrow, customer service relations will be fully automated. Customer service representatives will transition from manual workers to experts and supervisors overseeing automation.</p><img alt="Tomorrow — Automated Service" src="/_next/static/media/tomorrow-automated-service.ec8196d2.svg" width="686" height="322" decoding="async" data-nimg="1" class="Vision_image__0njN9" loading="lazy" style="color:transparent"/><p class="Vision_par__TqqAb">Customer service will scale limitlessly and increase in quality. 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