Shop Help Center

<!DOCTYPE html> <html dir="ltr" lang="en-GB"> <head> <meta charset="utf-8" />  <title>Shop Help Center</title> <meta name="csrf-param" content="authenticity_token"> <meta name="csrf-token" content=""> <link rel="canonical" href="https://service.spreadshirt.com/hc/en-gb"> <link rel="alternate" hreflang="da" href="https://service.spreadshirt.com/hc/da"> <link rel="alternate" hreflang="de" href="https://service.spreadshirt.com/hc/de"> <link rel="alternate" hreflang="en" href="https://service.spreadshirt.com/hc/en-us"> <link rel="alternate" hreflang="en-gb" href="https://service.spreadshirt.com/hc/en-gb"> <link rel="alternate" hreflang="en-us" href="https://service.spreadshirt.com/hc/en-us"> <link rel="alternate" hreflang="es" href="https://service.spreadshirt.com/hc/es"> <link rel="alternate" hreflang="fi" href="https://service.spreadshirt.com/hc/fi"> <link rel="alternate" hreflang="fr" href="https://service.spreadshirt.com/hc/fr"> <link rel="alternate" hreflang="fr-ca" href="https://service.spreadshirt.com/hc/fr-ca"> <link rel="alternate" hreflang="it" href="https://service.spreadshirt.com/hc/it"> <link rel="alternate" hreflang="nl" href="https://service.spreadshirt.com/hc/nl"> <link rel="alternate" hreflang="no" href="https://service.spreadshirt.com/hc/no"> <link rel="alternate" hreflang="pl" href="https://service.spreadshirt.com/hc/pl"> <link rel="alternate" hreflang="sv" href="https://service.spreadshirt.com/hc/sv"> <link rel="alternate" hreflang="x-default" href="https://service.spreadshirt.com/hc/en-us"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" />  <link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/904742/1795905/style.css?digest=16768685533212"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPDXBYF30SDXB2Y1QG3NF7K"> <script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script> <meta name="viewport" content="width=device-width"> <link rel="stylesheet" href="//code.jquery.com/ui/1.11.0/themes/smoothness/jquery-ui.css"> <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/font-awesome/4.6.1/css/font-awesome.min.css"> <link rel="stylesheet" href=""> <script src="//code.jquery.com/ui/1.11.4/jquery-ui.js"></script> <script src=""></script> <script type="text/javascript" src="/hc/theming_assets/904742/1795905/script.js?digest=16768685533212"></script> </head> <body class=""> <header id="sprd-header-wrap" class="clearfix hidden"> <div class="js-sprd-header-partner"> <div class="back2shop"> <a href="" class="btn-back-shop"></a> </div> <div class="headlines"> <span class="top-headline"></span>  </div> </div>  </header> <main role="main"> <style> main { max-width: none; } </style> <div class="home-teaser"> <div class="container"> <h1>How Can We Help You? </h1> <section class="hero-unit search-box"> <form role="search" class="search" data-search="" data-instant="true" autocomplete="off" action="/hc/en-gb/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /> <input type="submit" name="commit" value="Search" /></form> </section> </div> </div> <div id="home-category-trees" class="container"> <section> <div class="category-tree"> <h2 class="text-center">Help pages for customers</h2> <div class="partner-seller-hub text-center" id="seller-hub"> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-3"> <a href="#help-pages-customer" class="seller-hub-item"> <div class="icon--shipping"></div> <h2>FAQ</h2> <p>Browse our help pages</p> </a> </div> <div class="col-xs-12 col-sm-6 col-md-3"> <a href="https://service.spreadshirt.com/hc/en-gb/articles/115000984869" class="seller-hub-item"> <div class="icon--returns"></div> <h2>Return policy</h2> <p>Complaints and exchange</p> </a> </div> <div class="clearfix visible-sm"></div> <div class="col-xs-12 col-sm-6 col-sm-offset-3 col-md-3 col-md-offset-0 "> <a href="https://service.spreadshirt.com/hc/en-gb/articles/115000993925" class="seller-hub-item"> <div class="icon--shipping"></div> <h2>Delivery times & handling charges</h2> <p>Calculate the estimated delivery date</p> </a> </div> </div> </div> </div> </section> </div> <section class="category"> <div class="container"> <h2 id="help-pages-customer" class="text-center">FAQ</h2> <section class="section"> <h3> <a href="/hc/en-gb/sections/115000276585-Dispatch-Delivery">Dispatch & Delivery</a> </h3> <ul class="article-list"> <li > <a href="/hc/en-gb/articles/115000993925-Delivery-Times-and-Delivery-Costs">Delivery Times and Delivery Costs</a> </li> <li > <a href="/hc/en-gb/articles/115000993945-Express-delivery">Express delivery</a> </li> </ul> </section> <section class="section"> <h3> <a href="/hc/en-gb/sections/115000276565-Orders">Orders</a> </h3> <ul class="article-list"> <li > <a href="/hc/en-gb/articles/4415666112530-This-is-how-sustainable-your-order-is">This is how sustainable your order is</a> </li> <li > <a href="/hc/en-gb/articles/360014049394-Convert-to-Female-Sizes">Convert to Female Sizes</a> </li> <li > <a href="/hc/en-gb/articles/115000984869-Exchanges-and-Returns">Exchanges and Returns</a> </li> <li > <a href="/hc/en-gb/articles/115000994045-Order-info-T-Cs">Order info & T&Cs</a> </li> <li > <a href="/hc/en-gb/articles/115000984889-Changing-or-Cancelling-Orders">Changing or Cancelling Orders</a> </li> <li > <a href="/hc/en-gb/articles/115000984909-Care-instructions-for-printed-and-embroidered-textiles">Care instructions for printed and embroidered textiles</a> </li> </ul> </section> <section class="section"> <h3> <a href="/hc/en-gb/sections/115000276545-Payment-Prices">Payment & Prices</a> </h3> <ul class="article-list"> <li > <a href="/hc/en-gb/articles/115003237993-Printing-Costs-in-Partner-Shops">Printing Costs in Partner Shops</a> </li> <li > <a href="/hc/en-gb/articles/115000984849-Bank-Details-for-Transfers">Bank Details for Transfers</a> </li> <li > <a href="/hc/en-gb/articles/115000994025-Redeeming-Vouchers">Redeeming Vouchers</a> </li> <li > <a href="/hc/en-gb/articles/115000994005-Payment-methods">Payment methods</a> </li> </ul> </section> <section class="section"> <h3> <a href="/hc/en-gb/sections/360000068513-Start-creating">Start creating</a> </h3> <ul class="article-list"> <li > <a href="/hc/en-gb/articles/360012941320-Rejection-Reasons-for-Designs">Rejection Reasons for Designs</a> </li> <li > <a href="/hc/en-gb/articles/360012941280-Optimising-Pixel-Graphics-for-Print">Optimising Pixel Graphics for Print</a> </li> <li > <a href="/hc/en-gb/articles/360012941260-Optimising-Vector-Graphics-for-Print">Optimising Vector Graphics for Print</a> </li> <li > <a href="/hc/en-gb/articles/360000342974-Copyright-Information">Copyright Information</a> </li> <li > <a href="/hc/en-gb/articles/360000326593-Vector-and-Pixel-Graphics-Introduction">Vector and Pixel Graphics: Introduction</a> </li> </ul> </section> </div> </section> </main> <section class="endTeaser"> <div class="container"> <div class="row text-center"> <div class="col-12"> <h2 class="h2">Didn’t find what you were looking for?</h2> <a class="sprd-button light" href="https://www.spreadshirt.co.uk/contact-C1336">Contact us</a> </div> </div> </div> </section> <footer id="footer" class="footer"> <div class="container"> <div class="col-12 col-md-11"> <h3>Customer Service</h3> <ul id="footer-contact"> <li><a href="mailto:service@spreadshirt.co.uk" class="footer-email">service@spreadshirt.co.uk</a></li> <li><a href="tel:00448085020646" class="footer-phone">+44 808 502 0646</a></li>  <li>(Mo-Fr 8am - 5pm)</li> </ul> <ul> <li><a href="https://service.spreadshirt.com/hc/en-gb/articles/115000991325">Terms & Conditions</a></li> <li><a href="https://service.spreadshirt.com/hc/en-gb/articles/115000991305">Copyright Information</a></li> <li><a href="https://service.spreadshirt.com/hc/en-gb/articles/115000978409">Privacy</a></li> <li><a href="https://service.spreadshirt.com/hc/en-gb/articles/115000983069">Legal Information</a></li> </ul> </div> <div class="footer--switcher col-12 col-md-1"> <div class="language-switcher"> <div class="language-switcher__active-locale"> <span class="icon icon--en-gb">English (GB)</span> </div> <ul class="language-switcher__locale-list"> <li> <a class="icon icon--da"href="/hc/change_language/da?return_to=%2Fhc%2Fda%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Dansk </a> </li> <li> <a class="icon icon--de"href="/hc/change_language/de?return_to=%2Fhc%2Fde%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Deutsch </a> </li> <li> <a class="icon icon--en-us"href="/hc/change_language/en-us?return_to=%2Fhc%2Fen-us%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> English (US) </a> </li> <li> <a class="icon icon--es"href="/hc/change_language/es?return_to=%2Fhc%2Fes%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Español </a> </li> <li> <a class="icon icon--fi"href="/hc/change_language/fi?return_to=%2Fhc%2Ffi%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Suomi </a> </li> <li> <a class="icon icon--fr"href="/hc/change_language/fr?return_to=%2Fhc%2Ffr%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Français </a> </li> <li> <a class="icon icon--fr-ca"href="/hc/change_language/fr-ca?return_to=%2Fhc%2Ffr-ca%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Français (Canada) </a> </li> <li> <a class="icon icon--it"href="/hc/change_language/it?return_to=%2Fhc%2Fit%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Italiano </a> </li> <li> <a class="icon icon--nl"href="/hc/change_language/nl?return_to=%2Fhc%2Fnl%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Nederlands </a> </li> <li> <a class="icon icon--no"href="/hc/change_language/no?return_to=%2Fhc%2Fno%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Norsk </a> </li> <li> <a class="icon icon--pl"href="/hc/change_language/pl?return_to=%2Fhc%2Fpl%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> Polski </a> </li> <li> <a class="icon icon--sv"href="/hc/change_language/sv?return_to=%2Fhc%2Fsv%3Fplatform%3Deu%26shop_id%3D100939553%26shop_name%3Dcrowd-merch" dir="ltr" rel="nofollow" role="menuitem"> svenska </a> </li> </ul> </div> <div class="footer__sprd-logo footer__sprd-logo--desktop hidden"> <a href="https://www.spreadshirt.com" target="_blank" rel="noopener"> <img src="https://images.spod.com/image/upload/spreadgroup-logo.svg" alt="Spreadgroup Logo"> </a> </div> </div> </div> </footer> <script type="text/javascript">function getTranslations(){ var i18n = { "backToShop":"Back to shop", "backToShopName":"Back to %s", "headerTitle": "%s Help Center", "sublineTitle": "A Spreadshirt Partner Shop" };return i18n;}</script>  <script> [...document.styleSheets].forEach(function(styleSheet) { var cssRules; try { cssRules = 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