Outil de Retour d’Information sur le Site Web

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alt="huggies"> <img src="/wp-content/themes/twentytwenty/images/carousel-logos/honda.svg" alt="honda"> <img src="/wp-content/themes/twentytwenty/images/carousel-logos/anextour.svg" alt="anextour"> <img src="/wp-content/themes/twentytwenty/images/carousel-logos/amazon.svg" alt="amazon"> <img src="/wp-content/themes/twentytwenty/images/carousel-logos/amagi.svg" alt="amagi"> <img src="/wp-content/themes/twentytwenty/images/carousel-logos/also.svg" alt="also"> <img src="/wp-content/themes/twentytwenty/images/carousel-logos/ajax.svg" alt="ajax"> </div> </div> </article> </div> </section> <section class="include include_22 product_heatmap new-section"> <div class="container"> <div class="title-center"> <h2>Configuration et analyse des feedbacks complets : sondages NPS, CES et CSAT</h2> </div> <p class="sub-title-center"> Notre interface intuitive facilite l'intégration de ces outils puissants à votre site web, améliorant votre stratégie de collecte de données. </p> <div class="include__info_grid"> <div class="include__info_grid_item include__info_grid_item--br include__info_grid_item--bb"> <div class="include__info_blure_wrap"> <div class="include__info_blure"></div> <img src="/wp-content/themes/twentytwenty/images/new_products/Configuring_and_Analyzing.png" alt="Configuration et analyse des feedbacks complets : sondages NPS, CES et CSAT" class="include__info_image_product" loading="lazy"> </div> <div class="include__info_text_wrap"> <h3 class="include__info_title">Configuration et analyse des feedbacks complets : sondages NPS, CES et CSAT</h3> <p class="include__info_text"> Notre gamme offre une approche versatile à la collecte de feedback, vous permettant de mesurer la loyauté des clients (NPS), l'effort (CES), et la satisfaction (CSAT). </p> </div> </div> <div class="include__info_grid_item include__info_grid_item--bb"> <div class="include__info_blure_wrap"> <div class="include__info_blure"></div> <img src="/wp-content/themes/twentytwenty/images/new_products/EditSurveys.png" alt="Éditer les sondages" class="include__info_image_product" loading="lazy"> </div> <div class="include__info_text_wrap"> <h3 class="include__info_title">Éditer les sondages</h3> <p class="include__info_text"> Créez des sondages uniques pour collecter plus de retours. Avec le logiciel de Plerdy, vous pouvez facilement changer les détails des sondages, ajouter des questions personnalisées, et calculer automatiquement le Score Promoteur Net pour des résultats en temps réel. </p> </div> </div> <div class="include__info_grid_item include__info_grid_item--br include__info_grid_item--bb-mob"> <div class="include__info_blure_wrap"> <div class="include__info_blure"></div> <img src="/wp-content/themes/twentytwenty/images/new_products/NPS_CampaignsFrequency.png" alt="Fréquence des campagnes NPS" class="imainclude__info_image_product" loading="lazy"> </div> <div class="include__info_text_wrap"> <h3 class="include__info_title">Fréquence des campagnes NPS</h3> <p class="include__info_text"> Obtenez une compréhension complète des opinions des clients sur vos produits et services clés avec notre suite de sondages incluant NPS, CES, et CSAT. Menez plusieurs sondages simultanément pour identifier les stratégies marketing les plus efficaces. Plerdy recommande de mener un sondage sur le site web pour la même audience cible pour pas plus de 30 jours. Ensuite, vous pouvez surveiller les changements de conception du site web que vous effectuez, ou comment sont reçus les nouveaux produits/services. </p> </div> </div> <div class="include__info_grid_item"> <div class="include__info_blure_wrap"> <div class="include__info_blure"></div> <img src="/wp-content/themes/twentytwenty/images/new_products/AdvancedDisplayRules.png" alt="Règles d'affichage avancées" class="include__info_image_product" loading="lazy"> </div> <div class="include__info_text_wrap"><h3 class="include__info_title">Règles d'affichage avancées</h3> <p class="include__info_text"> Utilisez les configurations avancées de Plerdy pour NPS, CES et CSAT afin d'afficher stratégiquement les sondages au moment optimal, garantissant une collecte de feedback équilibrée et précieuse. Le logiciel de Plerdy peut afficher des sondages basés sur les actions des visiteurs sur votre site. Exemple : les sondages NPS® apparaissent quand quelqu'un est sur le point de quitter une page, a cliqué sur quelque chose, et surveille le défilement vers le haut, etc. </p> </div> </div> </div> </div> </section> <section class="new-section"> <div class="container"> <div class="new-section__content-wrapper new-section__content-wrapper--light-blue"> <div class="new-section__images new-section__images--pad2"> <img src="/wp-content/themes/twentytwenty/images/new_products/page-62.png" alt="image de page" class="new-section__page-img new-section__page-img--pos1" loading="lazy"> <img src="/wp-content/themes/twentytwenty/images/new_products/page-42.png" alt="image de page" class="new-section__page-img new-section__page-img--pos2" loading="lazy"> </div> <div class="new-section__content"> <h3>Avantages des outils de feedback complet de Plerdy : NPS, CES, CSAT</h3> <p> Comprendre les expériences de vos clients est crucial pour la croissance de l'entreprise. Notre suite d'outils d'évaluation de site, incluant NPS, CES et CSAT, vous aide à capturer des retours complets sur votre entreprise, vos produits, services, site web, et plus encore. </p> </div> </div> </div> </section> <section class="include include_22 new-section"> <div class="container"> <div class="title-center"> <h2>Il est facile de créer des sondages</h2> </div> <p class="sub-title-center"> Notre plateforme de sondage innovante est spécifiquement conçue pour capturer les retours essentiels des clients à travers diverses méthodes, incluant les sondages NPS, CES et CSAT. </p> <div class="include__info_grid"> <div class="include__info_grid_item include__info_grid_item--br include__info_grid_item--bb"> <div class="include__info_blure_wrap"> <div class="include__info_blure"></div> <img src="/wp-content/themes/twentytwenty/images/new_products/AudienceSegmentation.png" alt="Segmentation d'audience" class="include__info_image_product" loading="lazy"> </div> <div class="include__info_text_wrap"> <h3 class="include__info_title">Segmentation d'audience</h3> <p class="include__info_text"> Notre suite offre une approche versatile à la collecte de feedback, vous permettant de mesurer la loyauté des clients (NPS), l'effort (CES), et la satisfaction (CSAT). </p> </div> </div> <div class="include__info_grid_item include__info_grid_item--bb"> <div class="include__info_blure_wrap"> <div class="include__info_blure"></div> <img src="/wp-content/themes/twentytwenty/images/new_products/TestingChanges.png" alt="Tester les changements" class="include__info_image_product" loading="lazy"> </div> <div class="include__info_text_wrap"> <h3 class="include__info_title">Tester les changements</h3> <p class="include__info_text"> Évaluer les modifications du site web. Les changements dans la conception du site web peuvent avoir un impact significatif sur l'expérience utilisateur et les conversions. Utilisez la suite complète de feedback de Plerdy, incluant les outils NPS, CES et CSAT, pour mesurer les réactions des utilisateurs aux mises à jour du site. Cette approche aide à identifier les changements efficaces et à optimiser le site web efficacement. </p> </div> </div> <div class="include__info_grid_item include__info_grid_item--wide"> <div class="include__info_blure_wrap"> <div class="include__info_blure"></div> <img src="/wp-content/themes/twentytwenty/images/new_products/NPS_EvaluationGroups.png" alt="Groupes d'évaluation NPS" class="include__info_image_product" loading="lazy"> </div> <div class="include__info_text_wrap"> <h3 class="include__info_title">Groupes d'évaluation NPS®</h3> <p class="include__info_text"> Après avoir lancé votre sondage NPS, vous pouvez diviser vos répondants en : <span class="list_li"> <b>Détracteurs</b> - utilisateurs dont les notes varient de 1 à 6. Ils sont également connus sous le nom de critiques de la marque : auteurs d'avis négatifs ou clients potentiels de vos concurrents. </span> <span class="list_li"> <b>Neutres</b> - utilisateurs dont les scores sont 7 ou 8. Ils sont moins susceptibles de générer des critiques négatives. Cependant, il n'y a aucune garantie qu'ils resteront vos clients à l'avenir. Ils pourraient partir juste après une expérience utilisateur négative. </span> <span class="list_li"> <b>Promoteurs</b> - leurs notes sont de 9 ou 10. Ce sont des clients loyaux et de longue date qui aiment et utilisent activement les produits de l'entreprise. Ils partagent également des retours positifs. </span> Avec l'outil logiciel NPS® de Plerdy, vous pouvez personnaliser et améliorer votre site sans voir baisser l'engagement. L'outil de Plerdy rend cela facile en créant des sondages, en ciblant des visiteurs spécifiques, et en collectant des retours utilisateur perspicaces. Plerdy est la solution pour une optimisation de site sans effort. </p> </div> </div> </div> </div> </section> <section class="new-section"> <div class="container container--with-slid"> <div class="title-center"> <h2>Avis sur les outils de feedback de Plerdy</h2> </div> <p class="sub-title-center"> Découvrez pourquoi les clients apprécient les outils d'optimisation web complets et intuitifs de Plerdy, comme salué sur G2.com </p> <div class="new-section__slider new-section__slider--v1"> <div class="new-section__article-wrap new-section__article-wrap--review"> <article class="article article--review"> <h5> « Outil UX pour le référencement, la recherche de clientèle et plus encore </h5> <p> Cet outil permet d'obtenir un retour d'information sur la façon dont les utilisateurs se servent d'un site web. Enregistrements vidéo, cartes de chaleur et autres fonctionnalités qui peuvent aider à l'optimisation du référencement et à l'expérience UX d'un site web. </p> <div class="article__foot"> <img src="/wp-content/themes/twentytwenty/images/new_products/Newaz_C.webp" alt="Newaz C." class="article__avatar" loading="lazy"> <div class="article__foot-info"> <p class="article__foot-name">Newaz C.</p> <p class="article__foot-position">Responsable marketing Petite entreprise</p> </div> </div> <a href="https://www.g2.com/products/plerdy/reviews/plerdy-review-9669231" class="article__foot-link" target="_blank" rel="nofollow noopener"> Read on G2.com <span class="article__link-icon"></span> </a> </article> </div> <div class="new-section__article-wrap new-section__article-wrap--review"> <article class="article article--review"> <h5> «Puissant et convivial : Une évaluation de Plerdy sur G2.com» </h5> <p> D'après les commentaires des utilisateurs, l'une des caractéristiques les plus remarquables de Plerdy est son ensemble d'outils puissants pour l'optimisation des sites Web. Les utilisateurs apprécient les capacités complètes offertes par Plerdy, y compris les fonctions telles que les cartes thermiques qui fournissent des informations précieuses sur le comportement des utilisateurs sur les sites Web. En outre, les utilisateurs ont fait l'éloge de la facilité d'utilisation de l'outil et du support client exceptionnel fourni par l'équipe Plerdy. Ces facteurs contribuent à une expérience utilisateur positive et font de Plerdy un choix populaire parmi les propriétaires de sites web. </p> <div class="article__foot"> <img src="/wp-content/themes/twentytwenty/images/new_products/Aivaras_J.png" alt="Aivaras J." class="article__avatar" loading="lazy"> <div class="article__foot-info"> <p class="article__foot-name">Aivaras J.</p> <p class="article__foot-position">MB Reklama Verslui</p> </div> </div> <a href="https://www.g2.com/products/plerdy/reviews/plerdy-review-8898394" class="article__foot-link" target="_blank" rel="nofollow noopener"> Read on G2.com <span class="article__link-icon"></span> </a> </article> </div> <div class="new-section__article-wrap new-section__article-wrap--review"> <article class="article article--review"> <h5> « Outil de conversion tout-en-un » </h5> <p> C'est un outil vraiment complet pour l'analyse du comportement des clients et beaucoup d'outils utiles et faciles à utiliser comme : les cartes thermiques, la profondeur de défilement, la sélection de texte, les formulaires d'évaluation, de NPS et de feedback, le seo et beaucoup d'autres fonctionnalités robustes. J'apprécie également l'interface utilisateur conviviale et l'intégration de l'API. </p> <div class="article__foot"> <img src="/wp-content/themes/twentytwenty/images/new_products/Murat_D.png" alt="Murat D." class="article__avatar" loading="lazy"> <div class="article__foot-info"> <p class="article__foot-name">Murat D.</p> <p class="article__foot-position">Petite entreprise</p> </div> </div> <a href="https://www.g2.com/products/plerdy/reviews/plerdy-review-8908647" class="article__foot-link" target="_blank" rel="nofollow noopener"> Read on G2.com <span class="article__link-icon"></span> </a> </article> </div> </div> </div> </section> <section class="new-section"> <div class="container"> <div class="new-section__content-wrapper new-section__content-wrapper--blue"> <div class="new-section__content new-section__content--fill"> <p class="new-section__uptitle">300+ avis sur G2</p> <h3>Optimisez votre site Web dès aujourd'hui !</h3> <p class="new-section__text"> Créez un compte Plerdy gratuitement et portez votre conversion au niveau supérieur. Ne perdez aucun client. </p> <ul class="new-section__list"> <li class="new-section__list-item-with-icon"> Insights basés sur le comportement des utilisateurs </li> <li class="new-section__list-item-with-icon"> Zéro charge serveur </li> <li class="new-section__list-item-with-icon"> Précision des données à 99 % </li> </ul> <div class="foot_buttons"> <a href="https://a.plerdy.com/account/google?reg=1" target="_blank" class="btn btn_google btn_google--white" rel="noopener"> <img src="/wp-content/themes/twentytwenty/images/home/google-logo.svg" loading="lazy" alt="Plerdy - 1001" /> S'inscrire avec Google </a> </div> </div> <img src="/wp-content/themes/twentytwenty/images/new_products/pages-with-cat.png" alt="pages avec chat" class="new-section__page-img1" loading="lazy"> </div> </div> </section> <section class="bottom_blog"> <div class="container"> <div class="title-center"> <h2>Articles du blog</h2> </div> <p class="sub-title-center"> Content for UX designers, SEO specialists, and business 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https://www.plerdy.com/wp-content/uploads/2025/03/shopify-heatmap-min-768x448.jpg 768w, https://www.plerdy.com/wp-content/uploads/2025/03/shopify-heatmap-min.jpg 1199w" sizes="(max-width: 300px) 100vw, 300px" /> </div> <a href="https://www.plerdy.com/fr/blog/category/digital-marketing/" class="category_article">Blog sur le marketing digital</a> <a href="https://www.plerdy.com/fr/blog/how-heatmaps-help-you-analyze-shopify-store/" class="title_article"> <span class="title_text"> Comment les cartes thermiques vous aident à analyser la performance de votre boutique Shopify </span> </a> <div class="p_data">Mar 19, 2025</div> </article> </div> </div> <div class="center"> <a href="https://www.plerdy.com/fr/blog/" class="btn btn_blue_home btn_big_home">Montre plus</a> </div> </div> </section>   <script defer src="/wp-content/themes/twentytwenty/assets/js/script_product.js"></script> <script src="/wp-content/themes/twentytwenty/assets/js/book-a-call.js" defer></script>  <script type="application/ld+json"> { "@context": "https://schema.org/", "@type": "Product", "name": "Website Feedback Tool", "image": [ "https://www.plerdy.com/wp-content/themes/twentytwenty/images/new_products/product_8.svg" ], "description": "Are you looking for an excellent way to collect feedback? Place a Net Promoter Score survey on your website to communicate with customers. Plerdy software offers highly customizable NPS forms that can be displayed at any point during the customer journey. You don’t even need coding skills to implement them.", "sku": "8", "mpn": "8", "brand": { "@type": "Brand", "name": "Plerdy" }, "offers": { "@type": "Offer", "url": "https://www.plerdy.com/pricing/", "priceCurrency": "USD", "price": "14", "priceValidUntil": "2027-11-20", "availability": "https://schema.org/InStock", "seller": { "@type": "Organization", "name": "Plerdy" } }, "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.7", "reviewCount": "221", "url": "https://www.g2.com/products/plerdy/reviews" }, "review": { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": "4.7" }, "author": { "@type": "Organization", "name": "G2" }, "reviewBody": "Plerdy has received highly positive reviews with an average rating of 4.7 out of 221 reviews on G2." }, "url": "https://www.g2.com/products/plerdy/reviews" } </script> <footer> <div class="container"> <div class="footer-list"> <div class="foot_lang_soc_pk"> <div class="col_center"> </div> <div class="wrap_lang"> <ul id="lang"> <li class="lang-item lang-item-2 lang-item-en lang-item-first"><a lang="en-US" hreflang="en-US" href="https://www.plerdy.com/website-feedback-tool/">USA</a></li> <li class="lang-item lang-item-13 lang-item-es"><a lang="es-ES" hreflang="es-ES" href="https://www.plerdy.com/es/herramienta-de-retroalimentacion-de-sitios-web/">España</a></li> <li class="lang-item lang-item-5 lang-item-ru"><a lang="ru-RU" hreflang="ru-RU" href="https://www.plerdy.com/ru/website-feedback-tool/">Казахстан</a></li> <li class="lang-item lang-item-17 lang-item-pl"><a lang="pl-PL" hreflang="pl-PL" href="https://www.plerdy.com/pl/narzedzie-do-informacji-zwrotnych-ze-strony/">Polska</a></li> <li class="lang-item lang-item-21 lang-item-pt"><a lang="pt-PT" hreflang="pt-PT" href="https://www.plerdy.com/pt/ferramenta-de-feedback-do-site/">Portugal</a></li> <li class="lang-item lang-item-9 lang-item-ua"><a lang="uk" hreflang="uk" href="https://www.plerdy.com/ua/website-feedback-tool/">Україна</a></li> <li class="lang-item lang-item-256632566326231 lang-item-fr current-lang"><a lang="fr-FR" hreflang="fr-FR" href="https://www.plerdy.com/fr/outil-de-retour-dinformation-sur-le-site-web/">Français</a></li> </ul> </div> </div> </div> <div class="footer-bottom"> <div class="footer-bottom-content"> <div class="col_right"> <div class="copy" style="line-height: 28px;"> Copyright © 2025. 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