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href="/admin-services/ict/self-service/connect-communicate/office-365/apps/">Apps</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/onedrive-for-business/">OneDrive for Business</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/microsoft-teams/">Microsoft Teams</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/planner/">Planner</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/forms/">Forms</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/yammer/">Yammer</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/microsoft-power-bi/">Power BI</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/sharepoint-online/">SharePoint</a></li> </ul> </li> <li><a 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href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/setting-up-and-using-email/instructions-for-setting-up-your-email-client/">Instructions for setting up your email client</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/sharing-calendars-resources-and-roles/">Sharing calendars, resources and roles</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/sharing-calendars-resources-and-roles/create-shared-calendar/">Creating a shared calendar</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/sharing-calendars-resources-and-roles/access-shared-calendars-folders/">Accessing a shared calendar or a folder belonging to another user or resource</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/sharing-calendars-resources-and-roles/adding-a-shared-or-role-email-account/">Adding a shared or role email account</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/forwarding/">Email forwarding and automatic replies</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/forwarding/auto-email-sending/">Automated email sending services</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/how-to-create-and-manage-a-distribution-or-mailing-list/">How to create and manage a distribution or mailing list</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/how-to-create-and-manage-a-distribution-or-mailing-list/exchange-distribution-lists/">Exchange distribution lists</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/how-to-create-and-manage-a-distribution-or-mailing-list/mailman/">Mailman</a></li> <li><a href="/dev-sites/admin-services/ict/features/collaborate/">Office 365 groups</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/back-up-recover-email-staff/">Backing up and recovering emails</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/back-up-recover-email-staff/archive-emails/">Archiving emails</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/faq/">FAQs</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/">User accounts and passwords</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/college-accounts-cids/">College Identifiers (CIDs)</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/set-up/">Account setup</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/activate/">Activate your Imperial account</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/manage-your-account/">Manage your account</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/change-reset-password/">Change or reset a password</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/">Wi-Fi and networks</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/access-wifi/">Access the wireless (Wi-Fi) network</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/access-wifi/imperial-wpa/">Imperial-WPA: College members</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/access-wifi/eduroam/">eduroam</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/access-wired-network/">Access the wired network</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/register-a-device-on-the-halls-of-residence-network/">Register a device on the Halls of Residence network</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/network-blocks-and-bans/">Network blocks and bans</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/network-infrastructure/">Network infrastructure</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/next-gen-wifi/">New Wi-Fi</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/next-gen-wifi/new-wi-fi-benefits/">New Wi-Fi benefits</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/next-gen-wifi/new-wi-fi-project-timeline/">New Wi-Fi project timeline</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/">Accessing services remotely</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/unified-access/">Unified Access</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/remotely-access-my-college-computer/">Remotely access my College computer</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/remotely-access-my-college-computer/wake-my-pc/">Wake my PC</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/azure-virtual-desktop/">Azure Virtual Desktop</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/virtual-private-network-vpn/">Virtual private network (VPN)</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/censorship/">Internet censorship and access to software in other countries</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/censorship/guidance-for-those-working-from-china/">Guidance for those working from China</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/effective-remote-working/">Effective remote working</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/working-remotely/">Stay secure when working remotely</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/">Sharing and collaboration tools</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/sharepoint-online/">SharePoint</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/wikis/">Wikis</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/box-storage/">Box</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/box-storage/moving-files-from-box-to-office-365-/">Moving files from Box to Office 365 </a></li> </ul> </li> <li><a href="/dev-sites/admin-services/ict/features/collaborate/">Teams</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/">Zoom</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/accessing-zoom/">Accessing Zoom</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-meetings/">Zoom Meetings</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-meetings/changes-to-pmi-personal-meeting-id/">Changes to PMI (Personal meeting ID)</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-meetings/zoom-meeting-administration-self-service-tool/">Zoom Meeting Administration Self Service Tool</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/breakout-rooms/">Breakout rooms</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/webinars/">Webinars</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-rooms/">Zoom Rooms</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/recording-zoom-meetings/">Recording Zoom meetings</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-student-user-guide/">Zoom student user guide</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/when-to-use-zoom-or-teams/">When to use Zoom or Teams</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-training-support-and-faqs/">Zoom training, support and FAQs</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/yammer/">Yammer</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/sharing-files/">Sharing files</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/shared-group-space/">Shared group space</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/docusign-create-and-send-electronic-agreements/">DocuSign (create and send electronic agreements)</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/">Saving my files</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/onedrive-for-business/">OneDrive for Business</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/onedrive-for-business/">OneDrive for Business</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/file-sync-recovery-and-backup/">File sync, recovery and backup</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/">Hosting and storage</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/databases/">Databases</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/servers/">Servers</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/servers/terms-conditions/">Terms and conditions for virtual servers</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/websites/">Websites</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/public-cloud/">Public cloud</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/">Telephones and mobile</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/update-college-directory/">Update details on the College Directory</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/staff-mobiles/">Staff mobiles</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/place-a-telecoms-order/">Place a telecoms order</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/report-a-telecoms-fault/">Report a telecoms fault</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/">Computers and printing</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/computers-printing/campus-computers/">Campus computers</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/campus-computers/improving-login-times-for-shared-devices/">Using shared devices on our campuses</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/staff-computers/">Staff computers</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/staff-computers/device-management/">Device Management</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/computers-printing/staff-computers/device-management/apple-device-management/">Apple Device Management</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/staff-computers/device-management/windows-device-management/">Windows Device Management</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/">Windows 11</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/benefits-of-windows-11/">Benefits of Windows 11</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/upgrade-to-windows-11/">Upgrade to Windows 11</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/windows-10-to-11-faqs-and-support/">Windows 10 to 11 FAQs and support</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/ie-mode/">Internet Explorer compatability mode for Edge</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/ie-mode/test-page/">Internet Explorer mode test page</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/">Printing, photocopying and scanning</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/how-to-print/">Print, scan and photocopy documents</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/install-print-drivers/">Install print drivers</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/cost/">Printing costs</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/buy-credit/">Pay for printing and photocopying</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/non-touch-card-printers/">Using printers without touch card readers</a></li> <li><a href="https://ictprintservice.imperial.ac.uk/" target="_blank">Access the mobile printing portal</a></li> <li><a href="https://ictprintservice.imperial.ac.uk">Check print credit balance</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/faq/">FAQ: Printing</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/">Get devices and software</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/buy-computers-and-devices/">Buy computers and devices</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/">Get software</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/get-software-for-students/">Get software for students</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/get-software-for-staff/">Get software for staff</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/software-hub/">Software Hub</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/academia/">Academia</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/conditions-of-use-of-it-resources/">Conditions of Use of IT Resources</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/">Research support</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/research-support/rcs/">Research Computing Service</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-access/">Get Access</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-access/terms-and-conditions/">Terms and Conditions</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-access/terms-and-conditions/rcs-access-policy/">RCS Access Policy</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-access/terms-and-conditions/citing-the-service/">Citing the service</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-support/">Get support</a> <ul class="multilevel-linkul-3"> <li><a href="https://selfservice.rcs.imperial.ac.uk/" target="_blank" class="">Research Computing Self-service</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-support/contact-us/">Raise a ticket and contact us</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-support/faqs/">Frequently asked questions</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-support/training/">Training</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/">Service offering</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/big-data-and-analytical-unit-bdau/">Big Data and Analytical Unit (BDAU)</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/hpc/">High Performance Computing</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/rds/">Research Data Store</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/interactive-research-computing/">Interactive Research Computing</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/">Research Software Engineering</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/software-projects/">Software projects</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/open-source-booster/">Open-source booster</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/code-surgeries/">Code surgeries</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/resources-for-pis/">Resources for PIs</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/department-rse-support/">Department RSE support</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/rse-toolkit/">RSE toolkit</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/case-studies/">Case studies</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/legal-information/">Legal information</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/about-the-team/">About the team</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/charging-structure/">Charging structure</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/trusted-research-environment/">Trusted Research Environment (TRE)</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/trusted-research-environment/acceptable-use-policy/" class="">Acceptable Use Policy</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/">About us</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/platforms/">Research Computing Platforms</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/about-the-team/">Research Software Engineering</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/research-management-applications/">Research Management Applications</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/">Strategic team</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/governance/">Governance</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/jobs/">Work with us</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/jobs/hpc_rse_experience_programme/">The HPC and RSE Experience Programme</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/servers/">Virtual Servers</a></li> <li><a href="/admin-services/ict/self-service/research-support/management-of-research-data-and-code/">Management of research data and code</a></li> <li><a href="/admin-services/ict/self-service/research-support/research-support-systems/">Research support systems</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/research-support/research-support-systems/github/">GitHub</a></li> <li><a href="http://www3.imperial.ac.uk/researchsupport/">Contact the Research Office</a></li> <li><a href="/admin-services/library/">Contact the Library</a></li> <li><a href="http://icis.imperial.ac.uk/">Access ICIS</a></li> <li><a href="https://symplectic.imperial.ac.uk/homepage.html">Access Symplectic Elements</a></li> <li><a href="http://spiral.imperial.ac.uk/">Access Spiral Digital Repository</a></li> <li><a href="https://www.imperial.ac.uk/research-and-innovation/research-office/support/research-facilities/">Access Research Facilities Directory</a></li> <li><a href="/admin-services/ict/contact-ict-service-desk/">Contact the ICT Service Desk</a></li> <li><a href="https://www.imperial.ac.uk/research-and-innovation/research-office/preparing-and-costing-a-proposal/">Costing a Research Proposal</a></li> <li><a href="/admin-services/ict/self-service/research-support/research-support-systems/research-data-environments/">Research data environments</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/grants/">Research grants (ICIS)</a></li> <li><a href="/research-and-innovation/support-for-staff/research-office/support/research-facilities/research-facilities-directory/">Research Facilities Directory</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/imperial-college-analytics-ica/">Imperial College Analytics (ICA)</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/">Administrative systems</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/">Imperial College Information Systems (ICIS)</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/login/">Access ICIS</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/">Request access to ICIS modules</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/finance/">Finance module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/grants/">Grants module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/hr/">HR module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/purchasing/">Purchasing module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/student-system/">Student System (Banner)</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/cid-generator/">Individual Person CID generator</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/payroll/">Payroll module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/set-up-contingent-workers/register-contingent-workers/">Long-term visitor or contractor (contingent worker)</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/set-up-contingent-workers/">Set up contingent workers in ICIS</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/set-up-contingent-workers/register-contingent-workers/">Register new contingent workers in ICIS</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/reporting-tools/">Reporting tools for ICIS</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/training/">ICIS training</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/support/">ICIS support contacts</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/using-icis-forms/">Using ICIS forms</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/using-icis-forms/microsoft-edge-windows-10-only/">Microsoft Edge (Windows 10 only)</a></li> </ul> </li> <li><a href="http://icis.imperial.ac.uk/" target="_blank">Login to ICIS</a></li> <li><a href="https://secureaccess.imperial.ac.uk/dana-na/auth/url_default/welcome.cgi" target="_blank">Login to ICIS remotely</a></li> <li><a href="http://www.imperial.ac.uk/ict/servicedesk/icis/" target="_blank">Request access to ICIS modules via ICIS Authorisation</a></li> <li><a href="https://www.imperial.ac.uk/cidgenerator/login.aspx" target="_blank">Login to the Corporate CID Generator</a></li> <li><a href="/admin-services/ict/contact-ict-service-desk/">Contact the ICT Service Desk</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/login-faq/">FAQ: Logging in to ICIS</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/authorisation-faq/">FAQ: ICIS Authorisation</a></li> <li><a href="https://www.imperial.ac.uk/research-and-innovation/research-office/">Contact the Research Office</a></li> <li><a href="https://www.imperial.ac.uk/finance">Contact the Finance Office</a></li> <li><a href="https://www.imperial.ac.uk/human-resources/about-us/contact-us/systems-and-information/">Contact HR ICIS Support</a></li> <li><a href="https://www.imperial.ac.uk/finance/purchasing/contact-us/purchasing-accounts-payable-and-expenses-helpdesk/">Contact the Purchasing Help Desk</a></li> <li><a href="https://www.imperial.ac.uk/admin-services/registry/">Contact Registry</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/student-system/">Student System (Banner)</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/contact-ict-service-desk/">Report a technical problem with Student System (Banner): contact the ICT Service Desk</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/i360/">Imperial 360</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/my-imperial/">My Imperial</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/business-analytics/">Business Analytics</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/business-analytics/data-and-analytics/">Data and Analytics</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/">Business Analytics Tools</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/imperial-college-analytics-ica/">Imperial College Analytics (ICA)</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/microsoft-power-bi/">Microsoft Power BI</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/discoverer/">Discoverer</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/business-analytics-super-users/">Business Analytics Super Users</a></li> <li><a href="/staff/tools-and-reference/web-guide/tools/analytics-dashboards/">Access Google Analytics dashboards</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/">Digital Education Services</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/">Getting Started</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/academic-staff/">Academic Staff</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/non-academic-staff/">Non-Academic Staff</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/guest-lecturer-or-presenter/">Guest Lecturer or Presenter</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/">Student</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/">Audio Visual Services</a> <ul class="multilevel-linkul-2"> <li><a href="https://www.imperial.ac.uk/ict/elearning-apps/PanoptoRoomInfo/" target="_blank">Teaching Spaces with Panopto</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/purchase-av-equipment/">Purchase AV equipment</a></li> <li><a href="https://www.imperial.ac.uk/staff/tools-and-reference/web-guide/tools/digital-signage/" class="">Digital Signage</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/it-support-for-teaching-spaces/">IT support for teaching spaces</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/it-support-for-teaching-spaces/av-support-videos/">AV support videos</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/">Help Guides</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/airtame/">Airtame</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/sennheiser-mobileconnect/">Sennheiser MobileConnect</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/hearing-loops-in-teaching-spaces/">Hearing loops in teaching spaces</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/preparing-for-teaching-in-imperial-spaces/">Preparing for teaching in Imperial spaces</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/best-practice-while-using-av-in-teaching-spaces/">Best practice while using AV in teaching spaces</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/">Digital Education Platforms</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/">Panopto (Lecture recording)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/">Panopto Help for Staff</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/schedule-a-recording/">Schedule a recording</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integration</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/add-captions-to-panopto-asr-and-verbit/">Add Captions to Panopto (ASR and Verbit)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/panopto-self-service-administration-tool/">Panopto Self Service Administration Tool</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-app/">Panopto mobile App</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-accessibility-statement/">Panopto accessibility statement</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/">Blackboard Learn (Virtual Learning Environment)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/">Blackboard Learn Help for Staff</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/courses/">Courses</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/course-banners/">Course Banners</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/create-content/">Create content</a> <ul class="multilevel-linkul-5"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/create-content/create-matlab-coding-problems-in-blackboard/">Create MATLAB coding problems in Blackboard</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/enrol-users/">Enrol users</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integration</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-app/">Blackboard App</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-accessibility-statement/">Blackboard accessibility statement</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-ultra-base-navigation/">Blackboard Learn Ultra Base Navigation</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-ultra-base-navigation/frequently-asked-questions/">Frequently Asked Questions</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-ultra-base-navigation/things-to-try-with-ultra-base-navigation/">Things to Try with Ultra Base Navigation</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/anthology-ally-accessible-content-help/">Anthology Ally (Accessible Content Help)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/anthology-ally-accessible-content-help/ally-for-students/">Ally for students</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/anthology-ally-accessible-content-help/ally-for-staff/">Ally for staff</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/">Turnitin (Text matching software)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/">Turnitin (for students)</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/submit-an-assignment/">Submit an assignment</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/view-my-grades/">View my Grades</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/access-my-similarity-reports/">Access My Similarity Reports</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/access-to-turnitin-submissions-prior-to-july-2022/">Access to Turnitin submissions prior to July 2022</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/">Turnitin (for staff)</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/access-turnitin/">Access Turnitin</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/create-an-assignment/">Create an assignment</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/grade-a-turnitin-assignment/">Grade a Turnitin assignment</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/check-similarity/">Check Similarity</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/delete-a-paper/">Delete a paper</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/use-peermark/">Use Peermark</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/access-to-turnitin-submissions-prior-to-july-2022/">Access to Turnitin submissions prior to July 2022</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-accessibility-statement/">Turnitin accessibility statement</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mentimeter/">Mentimeter (Real-time polling)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mentimeter/mentimeter-accessibility-statement/">Mentimeter accessibility statement</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/">Microsoft Teams (For Teaching and Learning)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/creating-and-managing-a-team/">Creating and managing a Team</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/adding-staff-and-students-to-a-team/">Adding staff and students to a Team</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/add-content-to-your-team/">Add content to your Team</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/setting-up-meetings-in-teams/">Setting up meetings in Teams</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/breakout-rooms-in-teams/">Breakout Rooms in Teams</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/moving-teams-recordings-into-panopto-/">Moving Teams Recordings into Panopto </a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/teams-for-students/">Teams for Students</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/microsoft-teams/">Microsoft Teams (Office 365)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integration</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/teams-rooms/">Teams Rooms</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feedback-fruits-peer-assessment/">Feedback Fruits (Peer Assessment)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feedback-fruits-peer-assessment/imperial-accessibility-statement-feedback-fruits-/">Imperial accessibility statement Feedback Fruits </a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/webpa/">WebPA (Peer Assessment)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mobius-assessment-mathematics-tool/">Möbius Assessment (Mathematics tool)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mobius-assessment-mathematics-tool/mobius-accessibility-statement/">Möbius accessibility statement</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/">WISEflow (Online Assessment)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/">WISEflow Help for Staff</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/supporter/">Supporter</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/manager/">Manager</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/reviewer/">Reviewer</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/author/">Author</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/invigilator/">Invigilator</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/assessor/">Assessor</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integration</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/">Schoolyear Safe Exam Workspace (Secure Exams)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-students/">Schoolyear Safe Exam Workspace (Help for students)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-staff/">Schoolyear Safe Exam Workspace (Help for staff)</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-staff/setting-up-a-sew-exam/">Setting up a SEW exam</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-staff/supporting-a-sew-exam/">Supporting a SEW exam</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-staff/frequently-asked-questions/">Frequently asked questions</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/">Starfish (Welfare and academic support)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/how-to-guides-and-support/">How-to guides and support</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/glossary-of-terms/">Glossary of terms</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/starfish-representatives/">Starfish representatives</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/terms-of-use-and-data-protection/">Terms of use and Data protection</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/ed-discussion/">ed discussion</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/ed-discussion/ed-discussion-accessibility-statement-/">ed discussion accessibility statement </a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integrations with Digital Education Services</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/teaching-and-learning-policies/">Teaching and Learning Policies</a></li> <li><a href="https://www.imperial.ac.uk/ict/elearning-apps/IWantTo/" target="_self">Find service by use case</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/multi-factor-authentication-mfa-in-cluster-rooms-and-lecture-theatres/">Multi-factor Authentication (MFA) in cluster rooms and lecture theatres</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/">Digital Education Innovation Services</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/digital-education-innovation-pilot-policy/">Digital Education Innovation Pilot Policy</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/glossary/">Glossary</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/meet-the-team/">Meet The Team</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/diged_webinar_week/">DigEd Webinar Week 2023</a></li> <li><a href="/admin-services/ict/" target="_blank" class="">ICT Homepage</a></li> </ul> </li> <li><span class="currentbranch1"><a href="/admin-services/ict/self-service/be-secure/">Be Secure (IT Security)</a></span> <ul class="multilevel-linkul-1"> <li><span class="currentbranch2"><a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/">Passwords and extra security</a></span> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/passwords/">Passwords</a></li> <li><span class="currentbranch3"><a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/multi-factor-authentication/">Multi-factor authentication</a></span></li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/installing-updates-and-antivirus/">Installing updates and antivirus</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/installing-updates-and-antivirus/upgrading-your-macos/">Upgrading your macOS</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/keep-your-files-and-data-safe/">Keep your files and data safe</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/keep-your-files-and-data-safe/cloud-apps/">Cloud apps e.g. Eventbrite, Zoom, Wufoo, Doodle, Slack</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/be-secure/keep-your-files-and-data-safe/cloud-apps/eventbrite/">Eventbrite Guidance</a></li> <li><a href="/admin-services/ict/self-service/be-secure/keep-your-files-and-data-safe/cloud-apps/zoom/">Zoom Guidance</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/">Spam, phishing and malware</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/report-message-add-in/">Report message add-in</a></li> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/spam/">Spam quarantine</a></li> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/web-filtering/">Web Filtering</a></li> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/fake-websites/">Fake websites</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/keeping-mobiles-and-tablets-protected/">Keeping mobiles and tablets protected</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/keeping-mobiles-and-tablets-protected/wipe-data-mobile-device/">Wipe a mobile device remotely using College's Active Sync</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/">Encrypt and protect your data</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/symantec-file-share-encryption/">Symantec File Share Encryption</a></li> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/cloud-data/">Encrypt data stored in the cloud</a></li> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/bitlocker/">Bitlocker</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/bitlocker/bitkey-recovery-mbam/">Bitkey Recovery (MBAM)</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/information-systems-security-policies/">Information Systems Security Policies</a></li> <li><a href="/admin-services/ict/self-service/be-secure/security-awareness-training/">Information Security Awareness training</a></li> <li><a href="/admin-services/ict/self-service/be-secure/contact-ict-security/">Contact ICT Security</a></li> </ul> </li> </ul> </li><li><a href="/admin-services/ict/training-and-resources/">Training and resources</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/training-and-resources/gartner/">Gartner IT strategy resources</a></li> <li><a href="/staff/tools-and-reference/web-guide/tools/qualtrics/">Survey software (Qualtrics)</a></li> <li><a href="/admin-services/staff-development/courses-and-programmes/online-learning/e-learning-courses/linkedin-learning/" class="">LinkedIn Learning</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/">Inclusive Technology</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/organisation-and-time-management/">Organisation and time management</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/writing-planning-and-proofreading/">Writing, planning and proofreading</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/reading/">Reading</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/note-taking/">Note taking</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/research-and-referencing/">Research and referencing</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/revision/">Revision</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/procrastination-and-stress-management/">Procrastination and stress management</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/live-webinars/">Live Webinars</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/online-training/">Online Training</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/accessibility/">Accessibility</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/">Microsoft Office 365 resources</a></li> </ul> </li><li><a href="/admin-services/ict/about-ict/">About us</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/about-ict/digital-plan/">Digital Plan</a></li> <li><a href="/admin-services/ict/about-ict/leadership/">Leadership and organisational structure</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/about-ict/leadership/cio/">Chief Information Officer (CIO)</a></li> <li><a href="/admin-services/ict/about-ict/leadership/technology-office/">Technology Office</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/">Products</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-lines/">Product lines</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/" class="">Product Release Notes</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/" class="">Student Lifecycle</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/quarter-two-release-notes/" class="">Quarter two release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/quarter-three-release-notes/" class="">Quarter three release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/quarter-four-release-notes/" class="">Quarter four release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/" class="">Digital Campus</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/quarter-two-release-notes/" class="">Quarter two release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/quarter-three-release-notes/" class="">Quarter three release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/quarter-four-release-notes/" class="">Quarter four release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/" class="">Cross Functional </a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/quarter-two-release-notes/" class="">Quarter two release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/quarter-four-release-notes/" class="">Quarter four release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/quarter-three-release-notes/" class="">Quarter three release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/finance-and-human-resources/" class="">Finance and Human Resources</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/finance-and-human-resources/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/finance-and-human-resources/quarter-two-release-notes/" class="">Quarter two release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/data-and-analytics/" class="">Data and Analytics</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/data-and-analytics/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/data-and-analytics/quarter-three-release-notes/" class="">Quarter three release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/data-and-analytics/quarter-four-release-notes/" class="">Quarter four release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/research/" class="">Research</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/research/quarter-two-release-notes/" class="">Quarter two release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/research/quarter-three-release-notes/" class="">Quarter three release notes</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/research-computing-services/">Research Computing Services</a></li> <li><a href="/admin-services/ict/about-ict/leadership/infrastructure-and-shared-services/">Infrastructure and Shared Services</a></li> <li><a href="/admin-services/ict/about-ict/leadership/customer-success/">Customer Success</a></li> <li><a href="/admin-services/ict/about-ict/leadership/digital-education-services/">Digital Education Services</a></li> <li><a href="/admin-services/ict/about-ict/leadership/business-operations/">Business Operations</a></li> <li><a href="/admin-services/ict/about-ict/leadership/security/">Cyber Security Office</a></li> <li><a href="/admin-services/ict/about-ict/leadership/governance/">Governance</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/about-ict/leadership/governance/certifications/">Our Certifications</a></li> <li><a href="/admin-services/operational-improvement/process-architecture/">Key Process Governance and Architecture</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/about-ict/how-to-engage/">How to engage with ICT</a></li> <li><a href="/admin-services/ict/about-ict/ict-communities/">ICT communities</a></li> <li><a href="/admin-services/ict/about-ict/join-our-team/">Join our team</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/about-ict/join-our-team/edi/">Equality, Diversity and Inclusion</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/women/">Women in ICT</a></li> <li><a href="/admin-services/ict/about-ict/sustainability/">Sustainability in ICT</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/about-ict/sustainability/the-lifecycle-of-your-device/">The lifecycle of your device</a></li> <li><a href="/admin-services/ict/about-ict/sustainability/impact-of-technology-on-the-environment/">Impact of technology on the environment</a></li> <li><a href="/admin-services/ict/about-ict/sustainability/superheroes/">Be a sustainability superhero</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/ict-awards/">ICT Awards</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/about-ict/ict-awards/nomination-guidance-for-ict-awards/">Nomination guidance for ICT awards</a></li> </ul> </li> </ul> </li><li><a href="/admin-services/ict/new-to-imperial/">New to Imperial</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/new-to-imperial/staff/">ICT resources for new staff</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/">ICT resources for new students</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/new-to-imperial/students/get-online/">Get online</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/activate-your-imperial-account/">Activate your Imperial account</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/my-learning/">My learning</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/my-imperial-campus/">My Imperial Campus</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/software-for-your-course/">Software for your course</a></li> </ul> </li> </ul> </li><li><a href="/admin-services/ict/visitors-guests/">Visitors and guests</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/visitors-guests/guest-account/">About guest accounts</a></li> <li><a href="/admin-services/ict/visitors-guests/request-guest-account/">Create a guest account</a></li> <li><a href="/admin-services/ict/visitors-guests/conference-guest-accounts/">Create conference guest accounts</a></li> <li><a href="https://guestaccess.imperial.ac.uk/GuestLogin/default.aspx">Access the Guest Account system</a></li> <li><a href="/admin-services/ict/contact-ict-service-desk/">Contact the ICT Service Desk if you have problems with Guest accounts</a></li> </ul> </li><li><a href="/admin-services/ict/remote/">Hybrid working</a></li>  </ul> </nav> </div> </div> </div> </div> </header> <main id="page"> <div class="show-no-js"> <div class="container"> <p class="step-1">In this section</p> <nav class="nav-fallback"> <ul class="nav-fallback__parent"> <li> <a class="lwi" href="/admin-services/ict/"> Information and Communication Technologies </a> </li> </ul> </nav> </div> </div> <div class="container content-template" id="content"> <nav class="page-area-heading"> <a href="/admin-services/ict/">Information and Communication Technologies</a> </nav> <div class="page-heading lg-8 sm-12"> <div class="breadcrumbs"> <ul> <li><a href="/">Imperial Home</a></li> <li><a href="/admin-services/">Administration and support services</a></li><li><a href="/admin-services/ict/">Information and Communication Technologies</a></li><li><a href="/admin-services/ict/self-service/">Self service</a></li><li><a href="/admin-services/ict/self-service/be-secure/">Be Secure (IT Security)</a></li><li><a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/">Passwords and extra security</a></li><li><a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/multi-factor-authentication/">Multi-factor authentication</a></li> </ul> </div> <h1>Multi-factor authentication</h1> </div> <div class="row row--space-between flow-opposite top" id=""> <aside class="col lg-3 md-4 sm-12"> </aside> <div class="col lg-8 sm-12" role="main" id="primary-content">  <div class="module flow-m"> <div class="row wysiwyg"> <div class="well minimal">To confirm your identity when logging in to Office 365 applications, ICT strongly recommends you download and use the Microsoft Authenticator App, which you can find out more about on this web page.</div> <p>Multi-Factor Authentication (MFA) is another level of protection to your account on top of your password. This can be a notification sent to a personal device (notification to Microsoft Authenticator App, SMS or phone call) or to a personal account (email) to confirm it is in fact yourself logging in. Imperial uses MFA when logging in to Office 365 applications.</p> <div class="video-player two-thirds" data-src="https://youtu.be/HHzuNMEZbis?list=PL5VwXQiaY1IJZuN9TPTdAgFKI2CD4kAX1"> <figure class="caption"> <h3 class="sr-only">Add extra security</h3> <div class="video-placeholder"><img src="//img.youtube.com/vi/HHzuNMEZbis?list=PL5VwXQiaY1IJZuN9TPTdAgFKI2CD4kAX1/default.jpg" alt="A video on how to add extra security to your account"><a class="play-button" href="#">Play video</a></div> <figcaption>A video on how to add extra security to your account</figcaption></figure> </div> <h2>Why Use MFA?</h2> <p>MFA adds an extra layer of protection to your account. This means if your account is compromised and your details are shared, it will be even more difficult to gain access to the account. This protects yourself and the College's data. </p> <h2><a id="configuring_mfa"></a>Configuring MFA</h2> <p>After MFA has been enabled on your account you will need to configure the options that best suit you the first time you logon to Office 365.  MFA requires you to use a personal device that you will have on-hand with you; we recommend you download the Microsoft Authenticator app to your phone. Use the below instructions to set up MFA on your account. </p> </div><div class="row wysiwyg"> <ol> <li>On your phone, visit the App Store (iPhone) or Play Store (Android) to download and install the <strong>Microsoft Authenticator app</strong>. Ensure that you allow it to use your camera and send notifications when it prompts you.</li> <li>On your computer, go to your <a href="https://mysignins.microsoft.com/security-info" target="_blank">MySign-Ins Microsoft account page</a></li> <li>Click <strong>Add method</strong>.</li> <li>On the <strong>Add a method</strong> window, ensure <strong>Authenticator app</strong> is selected from the list, and click <strong>Add</strong>.</li> <li>On the <strong>Start by getting the app</strong> window, click <strong>Next</strong>.</li> <li>On the <strong>Set up your account</strong> window, click <strong>Next</strong>.</li> <li>On your phone, <strong>open the Authenticator app</strong>. If you’re asked for an unlock code, that’s your phone’s PIN (it may alternatively require your fingerprint or retina scan if you’ve set up either of those methods on your phone).</li> <li>Click the <strong>menu </strong>button (three dots) and then <strong>Add account</strong>.</li> <li>Click <strong>Work or school account</strong>.</li> <li>Click Scan a QR code. If the app asks for permission to use your camera, click <strong>Allow</strong>.</li> <li>The app should then open a QR code scanner. Point your camera at the QR code on your computer screen.</li> <li>Click <strong>Next </strong>on the computer.</li> <li>Click <strong>Enable phone sign-in </strong>or<strong> Approve </strong>on your phone. You may also need to unlock the app using your phone’s PIN, your fingerprint or retina scan.</li> <li>Click <strong>Next</strong> on your computer.</li> <li>Click <strong>Set default sign-in method</strong>, or <strong>Change</strong> if there’s already one set.</li> <li>Select <strong>Microsoft Authenticator – notification </strong>from the list, and click <strong>Confirm</strong>.</li> </ol> <p>In case you are unable to access your mobile phone for some reason (e.g. your phone has run out of battery or you have lost your phone), make sure you set up a secondary method. Learn how to set up a secondary method from the FAQs below. </p> <p>The Microsoft help web pages also offer in-depth instructions on <a title="how to use Microsoft Authenticator with Microsoft 365 link opens in a new window" href="https://support.microsoft.com/en-us/topic/use-microsoft-authenticator-with-microsoft-365-1412611f-ad8d-43ab-807c-7965e5155411#ID0EBBH=_Step_1" target="_blank">how to use Microsoft Authenticator with Microsoft 365</a>. </p> </div> <div class="heading"> <h2 class="title sr-only"> MFA enhancements February 2023 </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1299631" role="tab" id="tab_1299631" aria-controls="tabpanel_1299631" aria-selected="true" class="tabs-trigger js-tabs-trigger"> MFA enhancements February 2023 </a> </li> </ul> <section id='tabpanel_1299631' role='tabpanel' aria-labelledby='tab_1299631' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1299631' tabindex='0'> MFA enhancements February 2023 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>From 27 February 2023 Microsoft is implementing new mechanisms to enhance MFA and defend against potential attackers. These include: </p> <ul> <li>When you approve a request, you will now know which application prompted for the MFA challenge.</li> <li>You will be advised on the rough location of where the request came from.</li> <li>Number matching (pictured below) has been introduced to defend against an MFA fatigue attack.</li> </ul> <p><img class="two-thirds " alt="" src="/media/imperial-college/administration-and-support-services/ict/ict-technology-procurement/public/Number-matching-MFA.png"/></p> </div> </section> </div> </div>  <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Frequently asked questions </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_893661" role="tab" id="tab_893661" aria-controls="tabpanel_893661" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Who can use MFA? </a> </li><li role="presentation"> <a href="#tabpanel_818035" role="tab" id="tab_818035" aria-controls="tabpanel_818035" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Do I have to use MFA each time I login? </a> </li><li role="presentation"> <a href="#tabpanel_893665" role="tab" id="tab_893665" aria-controls="tabpanel_893665" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Does MFA work in my country? </a> </li><li role="presentation"> <a href="#tabpanel_893664" role="tab" id="tab_893664" aria-controls="tabpanel_893664" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Does MFA work over Wi-Fi? </a> </li><li role="presentation"> <a href="#tabpanel_856115" role="tab" id="tab_856115" aria-controls="tabpanel_856115" aria-selected="true" class="tabs-trigger js-tabs-trigger"> How do I add a second multi factor method? </a> </li><li role="presentation"> <a href="#tabpanel_856116" role="tab" id="tab_856116" aria-controls="tabpanel_856116" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I can't add MFA to my iOS mail client? </a> </li><li role="presentation"> <a href="#tabpanel_893662" role="tab" id="tab_893662" aria-controls="tabpanel_893662" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I use my phone to check my emails, will MFA affect this? </a> </li><li role="presentation"> <a href="#tabpanel_893666" role="tab" id="tab_893666" aria-controls="tabpanel_893666" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I'm currently abroad, will I be charged to use MFA? </a> </li><li role="presentation"> <a href="#tabpanel_1166511" role="tab" id="tab_1166511" aria-controls="tabpanel_1166511" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is there an alternative to using a phone? </a> </li><li role="presentation"> <a href="#tabpanel_818051" role="tab" id="tab_818051" aria-controls="tabpanel_818051" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I’ve received an unexpected text message or an App notification </a> </li><li role="presentation"> <a href="#tabpanel_1017814" role="tab" id="tab_1017814" aria-controls="tabpanel_1017814" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Preventing MFA prompts during important meetings/lectures </a> </li><li role="presentation"> <a href="#tabpanel_818036" role="tab" id="tab_818036" aria-controls="tabpanel_818036" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What if I change my phone? </a> </li><li role="presentation"> <a href="#tabpanel_818034" role="tab" id="tab_818034" aria-controls="tabpanel_818034" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What if I lose my phone? </a> </li><li role="presentation"> <a href="#tabpanel_1299624" role="tab" id="tab_1299624" aria-controls="tabpanel_1299624" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Why am I being asked to enter a number to complete an MFA transaction? </a> </li><li role="presentation"> <a href="#tabpanel_1299621" role="tab" id="tab_1299621" aria-controls="tabpanel_1299621" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Why isn't location data provided by the Microsoft Authenticator App accurate? </a> </li> </ul> <section id='tabpanel_893661' role='tabpanel' aria-labelledby='tab_893661' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_893661' tabindex='0'> Who can use MFA? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p><span class="TextRun SCXW111168126 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW111168126 BCX0">MFA can be set up for all Imperial accounts.</span></span></p> </div> </section><section id='tabpanel_818035' role='tabpanel' aria-labelledby='tab_818035' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_818035' tabindex='0'> Do I have to use MFA each time I login? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p><span>For most applications that people connect to they will have the option to trust this device for 30 days and will therefore not be constantly prompted to MFA. However, some systems require additional security and therefore will prompt every time.</span><span><br /></span><span></span></p> </div> </section><section id='tabpanel_893665' role='tabpanel' aria-labelledby='tab_893665' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_893665' tabindex='0'> Does MFA work in my country? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p><span>The MFA service we are using is provided by Microsoft - so if Office365 (email, teams, SharePoint etc.) is available in your country, so should the authentication service. <a href="https://docs.microsoft.com/en-us/azure/active-directory-b2c/data-residency" target="_blank" title="Find out more about Microsoft's availability regions link opens in a new window">Find out more about Microsoft's availability regions</a>.</span></p> <p><span>MFA does work in China, however, there are some limitations if you are using the Android App as not all Google Services are available in China - <a href="https://docs.microsoft.com/en-us/azure/active-directory/user-help/auth-app-android-china" target="_blank" title="Find out more link opens in a new window">Find out more</a>.</span></p> <p><span><br /></span><span></span></p> </div> </section><section id='tabpanel_893664' role='tabpanel' aria-labelledby='tab_893664' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_893664' tabindex='0'> Does MFA work over Wi-Fi? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Yes, t<span class="TextRun SCXW180392236 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW180392236 BCX0">he Microsoft Authenticator App works on both Wi-Fi </span><span class="NormalTextRun SCXW180392236 BCX0">and</span><span class="NormalTextRun SCXW180392236 BCX0"> mobile connection</span><span class="NormalTextRun SCXW180392236 BCX0">s</span><span class="NormalTextRun SCXW180392236 BCX0">.  </span></span><span class="EOP SCXW180392236 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> </section><section id='tabpanel_856115' role='tabpanel' aria-labelledby='tab_856115' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_856115' tabindex='0'> How do I add a second multi factor method? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <ol> <li>Please go to <a href="https://mysignins.microsoft.com/security-info" target="_blank" title="Microsoft Sign-ins security page link opens in a new window">Microsoft Sign-ins security page</a></li> <li>Select<strong> "Add method" </strong>at the top of the options box<strong>. <br /></strong></li> <li>You can then choose from a selection of methods.</li> <li>see screen shot below for guidance:</li> </ol> <p><img class="two-thirds left" alt="Microsoft security info dashboard" src="/media/migration/administration-and-support-services/mfa-2_1604076172995_x2.jpg"/></p> </div> </section><section id='tabpanel_856116' role='tabpanel' aria-labelledby='tab_856116' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_856116' tabindex='0'> I can't add MFA to my iOS mail client? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Please delete your existing Imperial College account from you iOS mail client and start again.</p> </div> </section><section id='tabpanel_893662' role='tabpanel' aria-labelledby='tab_893662' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_893662' tabindex='0'> I use my phone to check my emails, will MFA affect this? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Most email applications provide support for MFA so users will be prompted to MFA every 30 days.<br><br>Linux users: Thunderbird v78 or higher supports MFA.</p> <p>Apple users: iOS 11, iPadOS 13.1 and macOS 10.14 and above native mail client supports MFA.</p> </div> </section><section id='tabpanel_893666' role='tabpanel' aria-labelledby='tab_893666' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_893666' tabindex='0'> I'm currently abroad, will I be charged to use MFA? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>We advise everyone to use the Microsoft Authenticator App. <span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">You may be charged to use mobile data whilst roaming – please check with your provider.</span></span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">If roaming data charges apply, you can use one of the rotating passwords within the application to verify yourself. There will be no charge associated with this.</span></span></p> </div> </section><section id='tabpanel_1166511' role='tabpanel' aria-labelledby='tab_1166511' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1166511' tabindex='0'> Is there an alternative to using a phone? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Hardware tokens are available and can be requested by completing <a href="https://servicemgt.imperial.ac.uk/ask?id=sc_cat_item&sys_id=62dd730b1bdbc9101533a8a4bd4bcb1b" target="_blank">this form</a>.</p> </div> </section><section id='tabpanel_818051' role='tabpanel' aria-labelledby='tab_818051' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_818051' tabindex='0'> I’ve received an unexpected text message or an App notification <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Please decline the app notification (select "No It's Not Me)/do not respond to the text message and <a href="https://www.imperial.ac.uk/admin-services/ict/contact-ict-service-desk/">contact the ICT Service Desk</a> who can investigate further.</p> </div> </section><section id='tabpanel_1017814' role='tabpanel' aria-labelledby='tab_1017814' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1017814' tabindex='0'> Preventing MFA prompts during important meetings/lectures <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Using the Microsoft Authenticator App makes dealing with MFA prompts quick and simple there may be times when you do not want the disruption of the MFA prompt. You can force the MFA prompt early on the device by following the below instructions:<br /><br />Go to <a href="https://mysignins.microsoft.com/security-info" target="_blank" title="My Sign-Ins link opens in a new window">My Sign-Ins</a><br /><br />It will either prompt you to re-authenticate using MFA or not, make sure you tick the "do not prompt for x days" box<br /><br />If not then near the bottom click on Sign out everywhere then go to My Sign-Ins (microsoft.com) <a href="https://mysignins.microsoft.com/security-info" title="https://mysignins.microsoft.com/security-info">https://mysignins.microsoft.com/security-info</a> again and it should prompt you for MFA. make sure you tick the "do not prompt for x days" box</p> </div> </section><section id='tabpanel_818036' role='tabpanel' aria-labelledby='tab_818036' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_818036' tabindex='0'> What if I change my phone? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>If you get a new phone then you will need to migrate the Authenticator App to your new device.</p> </div> </section><section id='tabpanel_818034' role='tabpanel' aria-labelledby='tab_818034' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_818034' tabindex='0'> What if I lose my phone? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Please <a href="/admin-services/ict/contact-ict-service-desk/">contact the Service Desk</a>.  You can also set up a second device in case this happens.</p> </div> </section><section id='tabpanel_1299624' role='tabpanel' aria-labelledby='tab_1299624' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1299624' tabindex='0'> Why am I being asked to enter a number to complete an MFA transaction? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>The use of MFA has drastically reduced the number of compromised accounts within the College, however malicious actors have adapted and are now using a new attack (MFA fatigue), which means individuals could repeatedly receive approval notifications.</p> <p>Unfortunately, sometimes people believe that this is a system error/issue so approve the request which grants a third-party access to their account. Number matching helps to defend against this type of attack.</p> </div> </section><section id='tabpanel_1299621' role='tabpanel' aria-labelledby='tab_1299621' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1299621' tabindex='0'> Why isn't location data provided by the Microsoft Authenticator App accurate? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>The location data from the app isn't always accurate, particularly if you are using a mobile network or using a Virtual Private Network (VPN).</p> <p>If you are ever in doubt, based on the location provided, please select the "No It's Not Me" button and <a href="/admin-services/ict/contact-ict-service-desk/">contact the ICT Service Desk</a>.</p> </div> </section> </div> </div>  </div> <section 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