OAS :: Office of the Ombudsperson

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At that meeting the establishment of the International Union of American Republics was approved. The Charter of the OAS was signed in Bogot谩 in 1948 and entered into force in December 1951. The Charter was subsequently amended by the Protocol of Buenos Aires, signed in 1967, which entered into force in February 1970; by the Protocol of Cartagena de Indias, signed in 1985, which entered into force in November 1988; by the Protocol of Managua, signed in 1993, which entered into force on January 29, 1996; and by the Protocol of Washington, signed in 1992, which entered into force on September 25, 1997. The OAS currently has 35 member states. 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href="http://www.oas.org/en/topics/egovt.asp">e-Government</a></li> <li><a href="http://www.oas.org/en/topics/education.asp">Education</a></li> <li><a href="http://www.oas.org/en/topics/elections.asp">Elections</a></li> <li><a href="http://www.oas.org/en/topics/environment.asp">Environment</a></li> <li><a href="http://www.oas.org/en/sare/">Equity</a></li> <li class="noborder"><h4 id="G">G</h4></li> <li><a href="http://www.oas.org/en/topics/gender.asp">Gender</a></li> <li><a href="http://www.oas.org/en/about/general_assembly.asp">General Assembly</a></li> <li><a href="http://www.oas.org/en/topics/governance.asp">Governance</a></li> <li class="noborder"><h4 id="H">H</h4></li> <li><a href="http://www.oas.org/en/topics/human_development.asp">Human Development</a></li> <li><a href="http://www.oas.org/en/topics/human_rights.asp">Human Rights</a></li> <li class="noborder"><h4 id="I">I</h4></li> <li><a href="http://www.oas.org/en/topics/indigenous_peoples.asp">Indigenous Peoples</a></li> <li><a href="http://www.oas.org/en/topics/integral_development.asp">Integral Development</a></li> <li><a href="http://www.oas.org/en/topics/intellectual_property.asp">Intellectual Property</a></li> <li><a href="http://www.oas.org/en/topics/international_affairs.asp">International Affairs</a></li> <li><a href="http://www.oas.org/en/topics/international_law.asp">International Law</a></li> <li class="noborder"><h4 id="J">J</h4></li> <li><a href="http://www.oas.org/en/topics/justice.asp">Justice</a></li>  </ul> </div> </div>  <div class="megacolumn_4"> <div class="mega_c megacolumn-content"> <ul>  <li class="noborder"><h4 id="K">K</h4></li> <li><a href="http://www.oas.org/en/topics/knowledge_society.asp">Knowledge-based Society</a></li> <li class="noborder"><h4 id="L">L</h4></li> <li><a href="http://www.oas.org/en/topics/labor.asp">Labor</a></li> <li><a href="http://www.oas.org/en/sla/">Legal Affairs</a></li> <li><a href="http://www.oas.org/en/topics/legal_services.asp">Legal 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href="http://www.oas.org/en/topics/youth.asp">Youth</a></li>  </ul> </div> </div>  </div>  </li> </ul> </li> <li><a href="javascript:;">Strategic Partners</a> <ul class="megamenu_two"> <li> <div class="megawrapper_two"> <div class="megacolumn_2"> <div class="mega_c megacolumn-content"> <ul> <li><a href="http://www.oas.org/en/ser/dia/perm_observers/countries.asp">Permanent Observers</a></li> <li><a href="http://www.oas.org/en/ser/dia/civil_society/index.shtml">Civil Society</a></li> <li><a href="http://www.oas.org/en/ser/dia/institutional_relations/default.asp">Institutional Relations</a> </li> <li><a href="http://www.trustfortheamericas.org/">Trust for the Americas</a></li> </ul> </div> </div>  <div class="megacolumn_2"> <div class="megacolumn-content"> <ul> <li><a href="http://www.oas.org/en/scholarships/regularprogram/consortium.asp">Consortium of Universities</a></li> <li><a href="http://www.padf.org/">Pan American Development Foundation (PADF)</a></li> <li><a href="http://www.summit-americas.org/jswg.html">Joint Summit Working Group</a></li> <li><a href="http://yabt.net/">YABT</a></li> </ul> </div> </div>  </div>  </li> </ul> </li> <li><a href="javascript:;">Member States</a> <ul class="megamenu_one"> <li> <div class="megawrapper_one"> <div class="megacolumn_1"> <div class="megacolumn-content"> <ul> <li><a href="http://www.oas.org/en/member_states/default.asp">Permanent Missions</a></li> <li><a href="http://www.oas.org/en/member_states/authorities.asp">Permanent Representatives</a></li> <li><a href="https://www.oas.org/OOCPP/">Programs / Projects</a></li> </ul> </div> </div>  </div>  </li> </ul> </li> <li><a href="javascript:;">Media Center</a> <ul class="megamenu_three menu_right"> <li> <div class="megawrapper_three"> <div class="megacolumn_3"> <div class="mega_c megacolumn-content"> <ul> <li><a href="http://www.oas.org/en/media_center/press_releases.asp">Press Releases</a></li> <li><a href="http://www.oas.org/en/media_center/speeches.asp">Speeches</a></li> <li><a href="http://www.oas.org/en/media_center/subscription.asp">Email subscriptions</a></li> </ul> </div> </div>  <div class="megacolumn_3"> <div class="mega_c megacolumn-content"> <ul> <li><a href="http://www.oas.org/en/media_center/videos.asp">Videos</a></li> <li><a href="http://www.oas.org/en/media_center/photo_gallery.asp">Photos</a></li> <li><a href="http://www.oas.org/en/media_center/webcast_schedule.asp">Live Webcast</a></li> </ul> </div> </div>  <div class="megacolumn_3"> <div class="megacolumn-content"> <ul> <li><a href="javascript:;">Social Media</a> <ul> <li><a href="https://www.facebook.com/oasofficial" rel="external"><img src="//www.oas.org/imgs/icons/facebook24.jpg" class="left" height="14" style=" margin-top:-1px; margin-right:5px;" alt="Facebook @oasofficial"/>Facebook</a></li> <li><a href="https://twitter.com/oas_official" rel="external"><img src="//www.oas.org/imgs/icons/twitter24.jpg" class="left" height="14" style=" margin-top:-1px; margin-right:5px;" alt="Twitter @oas_official"/>Twitter</a></li> </ul> </li> <li><a href="http://www.oas.org/en/media_center/newsletters.asp">Newsletters</a></li> </ul> </div> </div>  </div>  </li> </ul> </li> <li><a href="http://www.oas.org/en/information_center/default.asp">Documents</a> <ul class="megamenu_two menu_right"> <li> <div class="megawrapper_two"> <div class="megacolumn_2"> <div class="mega_c megacolumn-content"> <ul> <li><a href="http://www.oas.org/juridico/english/charter.html">OAS Charter</a></li> <li><a href="http://www.oas.org/OASpage/eng/Documents/Democractic_Charter.htm">Inter-American Democratic Charter</a></li> <li><a href="http://www.oas.org/docs/publications/social_charter_of_the_americas.doc">Social Charter of the Americas</a></li> <li><a href="javascript:;">Declarations and Resolutions</a> <ul> <li><a href="http://www.oas.org/en/council/AG/">General Assembly</a> <ul> <li><a href="http://www.oas.org/consejo/GENERAL%20ASSEMBLY/Resoluciones-Declaraciones.asp">Regular Sessions</a></li> <li><a href="http://www.oas.org/consejo/GENERAL%20ASSEMBLY/Resolucionesextraordinarias.asp">Special Sessions</a></li> </ul> </li> <li><a href="http://www.oas.org/consejo/resolutions/resolutions.asp">Permanent Council</a></li> </ul> </li> </ul> </div> </div>  <div class="megacolumn_2"> <div class="megacolumn-content"> <ul> <li><a href="http://www.oas.org/DIL/treaties_and_agreements.htm">Treaties and Agreements</a></li> <li><a href="http://www.oas.org/columbus/">Library Collection</a></li> <li><a href="https://www.oas.org/ext/en/tools/Document-Search">Document Search</a></li> <li><a href="http://www.oas.org/en/information_center/annual_reports.asp">Annual Reports</a></li> <li><a href="http://www.oas.org/en/information_center/publications.asp">Publications</a></li> </ul> </div> </div>  </div>  </li> </ul> </li> <li><a href="javascript:;">Accountability</a> <ul class="megamenu_two menu_right"> <li> <div class="megawrapper_two"> <div class="megacolumn_2"> <div class="mega_c megacolumn-content"> <ul> <li><a class="load-local" rel="#loadme1" href="http://www.oas.org/budget" onclick="window.location='http://www.oas.org/budget';">Budget</a></li> <li><a class="load-local" rel="#loadme2" href="http://www.oas.org/en/saf/accountability/external_audit.asp" onclick="window.location='http://www.oas.org/en/saf/accountability/external_audit.asp';">External Audit</a></li> <li><a class="load-local" rel="#loadme3" href="http://www.oas.org/consejo/CAAP/Informes%20Trimestrales.asp" onclick="window.location='http://www.oas.org/consejo/CAAP/Informes%20Trimestrales.asp';">Semiannual and Quarterly Reports of the General Secretariat</a></li> <li><a class="load-local" rel="#loadme8" href="http://www.oas.org/en/saf/accountability/procurement.asp" onclick="window.location='http://www.oas.org/en/saf/accountability/procurement.asp';">Procurement</a></li> <li><a class="load-local" rel="#loadme4" href="http://www.oas.org/en/saf/accountability/human_resources.asp" onclick="window.location='http://www.oas.org/en/saf/accountability/human_resources.asp';">Human Resources</a></li> <li><a class="load-local" rel="#loadme5" href="http://www.oas.org/en/saf/accountability/evaluation.asp" onclick="window.location='http://www.oas.org/en/saf/accountability/evaluation.asp';">Evaluation</a></li> <li><a href="https://www.oas.org/ext/en/tools/sigmandates">Control and monitoring of mandates</a></li> </ul> </div> </div>  <div class="megacolumn_2"> <div class="megacolumn-content"> <ul> <li><a class="load-local" rel="#loadme6" href="http://www.oas.org/en/oig/" onclick="window.location='http://www.oas.org/en/oig/';">Internal Audit</a></li> <li><a class="load-local" rel="#loadme7" href="http://www.oas.org/en/council/CAAP/topics/display.asp?q=99&e=Real%20Estate&f=$CP/CAAP$" onclick="window.location='http://www.oas.org/en/council/CAAP/topics/display.asp?q=99&e=Real%20Estate&f=$CP/CAAP$';">Real Estate Strategy</a></li> <li><a class="load-local" rel="#loadme9" href="http://www.oas.org/saf/dfams/default.asp" onclick="window.location='http://www.oas.org/saf/dfams/default.asp';">Financial Reports</a></li> <li><a class="load-local" rel="#loadme10" href="http://www.oas.org/en/saf/accountability/annual-operating-plan.asp" onclick="window.location='http://www.oas.org/en/saf/accountability/annual-operating-plan.asp';">Annual Operating Plan</a></li> <li><a href="http://www.oas.org/legal/intro.htm">Legal Services</a></li> <li><a href="http://www.oas.org/en/ombuds/">Ombudsperson</a></li> <li><a class="load-local" rel="#loadme11" href="http://www.oas.org/en/saf/accountability/strategic-plan.asp" onclick="window.location='http://www.oas.org/en/saf/accountability/strategic-plan.asp';">Strategic Plan</a></li> <li><a href="https://www.oas.org/en/saf/accountability/other-reports.asp">Other Reports</a></li> </ul> </div> </div>  </div>  </li> </ul> </li> <li><a href="http://www.apps.oas.org/oasmeetings/default.aspx?Lang=EN">Calendar</a> <ul class="megamenu_one menu_right"> <li> <div class="megawrapper_one"> <div class="megacolumn_1"> <div class="megacolumn-content"> <ul> <li><a href="http://www.apps.oas.org/oasmeetings/default.aspx?Lang=EN">Calendar of Events at HQ</a></li> <li><a href="https://www.oas.org/ext/en/main/calendar">OAS Event Calendar</a></li> </ul> </div> </div>  </div>  </li> </ul> </li> </ul> </div> <div id="loadme1" style="display:none;">Each year the OAS Secretary General publishes a proposed Program-Budget for the coming calendar year. The OAS General Assembly meets in a Special Session to approve the Program-Budget. Find these documents from 1998-2013 here.</div> <div id="loadme2" style="display:none;">Each year in April, the OAS Board of External Auditors publishes a report covering the previous calendar year’s financial results. Reports covering 1996-2016 may be found here.</div> <div id="loadme3" style="display:none;">Approximately six weeks after the end of each semester, the OAS publishes a Semiannual Management and Performance Report, which since 2013 includes reporting on programmatic results. The full texts may be found here.</div> <div id="loadme4" style="display:none;">Here you will find data on the Human Resources of the OAS, including its organizational structure, each organizational unit’s staffing, vacant posts, and performance contracts.</div> <div id="loadme5" style="display:none;">The OAS executes a variety of projects funded by donors. Evaluation reports are commissioned by donors. Reports of these evaluations may be found here.</div> <div id="loadme6" style="display:none;">The Inspector General provides the Secretary General with reports on the audits, investigations, and inspections conducted. These reports are made available to the Permanent Council. More information may be found here.</div> <div id="loadme7" style="display:none;">The OAS has discussed for several years the real estate issue, the funding required for maintenance and repairs, as well as the deferred maintenance of its historic buildings. The General Secretariat has provided a series of options for funding it. The most recent document, reflecting the current status of the Strategy, is CP/CAAP-3211/13 rev. 4.</div> <div id="loadme8" style="display:none;">Here you will find information related to the GS/OAS Procurement Operations, including a list of procurement notices for formal bids, links to the performance contract and travel control measure reports, the applicable procurement rules and regulations, and the training and qualifications of its staff.</div> <div id="loadme9" style="display:none;">The OAS Treasurer certifies the financial statements of all funds managed or administered by the GS/OAS. Here you will find the latest general purpose financial reports for the main OAS funds, as well as OAS Quarterly Financial Reports (QFRs).</div> <div id="loadme10" style="display:none;">Every year the GS/OAS publishes the annual operating plans for all areas of the Organization, used to aid in the formulation of the annual budget and as a way to provide follow-up on institutional mandates.</div> <div id="loadme11" style="display:none;">Here you will find information related to the OAS Strategic Plan 2016-2020, including its design, preparation and approval.</div> <script type="text/javascript"> $(document).ready(function () { $('a.load-local').cluetip({local:true, cursor: 'pointer'}); }); </script>  <div id="maincontent">  <div style="background-color:#C19BDF;width:100%;height:20px;margin-top:5px;"><h3 class="times_title democracia">Office of the Ombudsperson</h3></div> <div class="row"> <div class="col-sm-12"> <p align="left" id="quicklinks" style="font-size:14px;margin:0 10px 5px 44px!important;clear:both;position:relative;top:-10px"> <b>IMPARTIAL, CONFIDENTIAL, INDEPENDENT, INFORMAL</b></p> </div> </div> <div id="banner" style="height:400px;clear:both"> <noscript><div class="noscript-message noindex"><p>It looks like JavaScript is either disabled or turned off. Please enable JavaScript to correctly view this web site.</p> <p>Parece que JavaScript está desactivado o apagado. Por favor, activar JavaScript para ver este sitio de web.</p> <p>Afigura-se o JavaScript está desativado ou desligado. Por favor ative o JavaScript para visualizar este site.</p> <p>Il semble que JavaScript est dásactivé. S'il vous plaît, activer JavaScript pour visualiser ce site.</p> </div></noscript> <header id="myCarousel" style="width:75%" class="carousel slide">  <div class="carousel-inner"> <div class="item active"> <div class="fill" style="background-image:url('img/el_patio.jpg');"></div> </div> </div> </header> <div class="row rowMargin" style="width:24%;height:400px;left:76%;position:relative;top:-400px;background-color:#efefff;"> <p class="style2"><strong>Neida Perez</strong><br /> <span lang="en-us">Ombudsperson</span></p> <p class="style2"><strong>Mailing Address:</strong><br /> <span lang="en-us">Office of the Ombudsperson<br /> Organization of American States<br /> 1889 F St. NW<br /> Washington, DC 20006 </span></p> <p class="style2"><strong>Physical Location:</strong><br /> <span lang="en-us">Administration Building<br />Suite G-17<br /> 19th St. and Constitution Ave. NW<br /><br /> <strong>Tel:</strong> 202-370-4438<br /> <strong>E-mail:</strong> <a title="ombuds@oas.org" href="/cdn-cgi/l/email-protection#e08f8d82958493a08f8193ce8f9287"><span class="__cf_email__" data-cfemail="bed1d3dccbdacdfed1dfcd90d1ccd9">[email protected]</span></a><br /> <strong>Skype:</strong> ombuds-oas</span> </p> </div> </div>  <div class="row rowMargin" style="margin-top:15px"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> </head> <div style="display:none;height:0px" id="fixScroll"></div> <nav class="navbar navbar-oea fixme" id="navigation_2"> <ul id="main_nav" class="nav navbar-nav text-center" style="float:none"> <li> <a style="cursor:pointer" href="javascript:;" onclick="javascript:if($('#banner').length>0) {$('#banner').slideUp(1000, 'easeInOutCubic', function() {window.location.href='default.asp'});} else {window.location.href='default.asp'}" class="nav-eg6">Home</a> </li> <li> <a style="cursor:pointer" href="javascript:;" onclick="javascript:if($('#banner').length>0) {$('#banner').slideUp(1000, 'easeInOutCubic', function() {window.location.href='work.asp'});} else {window.location.href='work.asp'}" class="nav-eg6">How We Work</a> </li> <li > <a style="cursor:pointer" href="javascript:;" onclick="javascript:if($('#banner').length>0) {$('#banner').slideUp(1000, 'easeInOutCubic', function() {window.location.href='when.asp'});} else {window.location.href='when.asp'}" class="nav-eg2">When to Contact Us</a> </li> <li> <a style="cursor:pointer" href="javascript:;" onclick="javascript:if($('#banner').length>0) {$('#banner').slideUp(1000, 'easeInOutCubic', function() {window.location.href='resources.asp'});} else {window.location.href='resources.asp'}" class="nav-eg3">Resources</a> </li> <li > <a style="cursor:pointer" href="javascript:;" onclick="javascript:if($('#banner').length>0) {$('#banner').slideUp(1000, 'easeInOutCubic', function() {window.location.href='faq.asp'});} else {window.location.href='faq.asp'}" class="nav-eg4">FAQs</a> </li> <li> <a style="cursor:pointer" href="javascript:;" onclick="javascript:if($('#banner').length>0) {$('#banner').slideUp(1000, 'easeInOutCubic', function() {window.location.href='contact.asp'});} else {window.location.href='contact.asp'}" class="nav-eg5">Contact Us</a> </li> </ul> </nav> </div> <div class="row" > <div style="width:100%; padding-left:10px; "> <p class="MsoNormal"><span lang="en-us">The OAS Office of the Ombudsperson provides assistance to members of the OAS community, helping in the management and resolution of work-related concerns and conflicts.</span></p> <p class="MsoNormal"><span lang="en-us">Established in 2015, the Office of the Ombudsperson provides support to the full range of OAS personnel, regardless of type of appointment or duty station. The Office provides a safe, confidential space to share concerns. We are a resource that is impartial, confidential, independent and informal.</span></p> <p class="MsoNormal"><span lang="en-us">Contacting the Office of the Ombudsperson is entirely voluntary. The Office of the Ombudsperson is a good place to start when unsure about where to take a work problem but would like to talk to someone or when in need of an independent facilitator to help work through a problem and resolve an issue outside formal channels. The Ombudsperson assists parties in clarifying issues, identifying options and working toward resolution of workplace concerns. The Office of the Ombudsperson also identifies systemic issues and makes recommendations to the organization鈥檚 leadership that may lead to changes in procedures, policies and practices. The Office thus works to improve the work environment and enhance the quality of work life for the OAS community.</span></p> <p class="MsoNormal"><span lang="en-us">In performing its function, the Office of the Ombudsperson is guided by the <a title="OAS Charter" target="_blank" href="http://www.oas.org/en/sla/dil/inter_american_treaties_A-41_charter_OAS.asp">OAS Charter</a>, the <a title="General Standards to Govern the Operations of the General Secretariat" target="_blank" href="http://www.oas.org/legal/english/standards/genstindex.htm">General Standards to Govern the Operations of the General Secretariat</a>, <a title="OAS Staff Rules" target="_blank" href="http://www.oas.org/legal/english/STAFF_RULES/rulesindex.htm">OAS Staff Rules</a>, and the principles of justice and fairness. The work of the Ombudsperson adheres to a professional code of ethics and standard of practice based on the principles of <i> impartiality, confidentiality, independence and informality</i>.</span></p> </div> </div> </div> </div> <div id="footer"> <ul><li>© Copyright <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript" language="JavaScript"></script> OAS</li><li><a href="http://www.oas.org/dhrs/dhr/employment_opportunities.asp">Employment and Internships</a></li><li><a href="http://www.oas.org/en/scholarships/default.asp" rel="external">Scholarships</a></li><li><a href="http://www.oas.org/OASpage/bid/default.asp" rel="external">Procurement</a></li><li class="last"><a href="http://www.oas.org/en/protocol.asp">Protocol</a></li></ul> <ul><li><a href="http://www.oas.org/en/terms_conditions.asp">Terms & Conditions</a></li><li><a href="http://www.oas.org/en/contactus.asp">Contact Us</a></li><li><a href="http://www.oas.org/airf/Default.aspx?Lang=En">Access to Information</a></li> <li><a href="https://www.oas.org/ext/en/tools/Directory">Directory</a></li>    </ul>    </div> </div> <script type="text/javascript"> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-961699-1', 'oas.org'); ga('require', 'linkid', 'linkid.js'); ga('send', 'pageview'); </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-S2R9FCBW04"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-S2R9FCBW04'); </script>  <script type="text/javascript"> $(function() { $("a[rel^='prettyPhoto']").prettyPhoto({ animationSpeed: 'normal', /* fast/slow/normal */ opacity: 0.80, /* Value between 0 and 1 */ showTitle: true /* true/false */ }); $('.carousel').carousel({ interval: 5000 //changes the speed }) }); </script> <script src="js/bootstrap.min.js"></script> </body> </html>

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