Informes del Call Center | Software de Call Center Freshdesk Contact Center

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class="col-md-6 mobile-center-desktop-left-align mb-lg banner-text-content "> <h1>Informes y analítica modernos para sus equipos</h1> <p class="sub-text">Métricas que importan presentadas de un modo intuitivo y accionable. Deje atrás su suscripción a esa herramienta de BI; solo necesita el módulo de Informes de Freshdesk Contact Center.</p> <div class="mt-md"> <a title="TRY FRESHCALLER TODAY" class="button button--solid " rel="" role="button" target="_self" href="/es/freshcaller-cloud-pbx/signup/"> REGÍSTRESE</a> </div> </div> <div class="col-md-6 "> <div class="lazy-image-wrapper loaded " style=""> <img class="original-image fadeIn " alt="Reports for call centers and phone teams" title="" src="https://website-assets-fw.freshworks.com/attachments/cjye0za69011ft4g02y9zvox0-call-reporting.one-half.png" srcset="" fetchpriority="high" /> </div> </div> </div> </div> </section> <section class="l-page container mt-md mb-md breadcrumb-section" data-scroll-target="" id =""> <a href="/es/freshcaller-cloud-pbx/call-center-features/" class="breadcrumb-item">Todas las prestaciones</a> <i class="icon-arrow-right breadcrumb-arrow"></i> <a href="/es/freshcaller-cloud-pbx/call-center-management/" class="breadcrumb-item">Gestión del Call center</a> <i class="icon-arrow-right breadcrumb-arrow"></i> <a class="breadcrumb-item breadcrumb-current" aria-current="page" href="#">Informes</a> </section> <section id="93518645845302" class="section-bucket section-text-media l-section "> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Evalúe sus procesos, conversaciones y equipos</h2> <p class="sub-text">Cómo usar datos de informes de llamadas telefónicas para mejorar el rendimiento de su contact center</p> </div> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-6927307099656" class=" feature-screenshot-right__content col-md-6"> <h3 class="feature-heading">Analíticas de procesos</h3> <p>Los informes del panel de Freshdesk Contact Center ayudan a los líderes de equipos telefónicos a analizar el rendimiento de todo el call center/contact center. Con ellos es más fácil identificar tendencias en llamadas y en el volumen de llamadas, lo que le ayuda a idear y tomar medidas reparadoras para ofrecer siempre una experiencia del cliente excepcional.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjye2c32303hmslfzksk6rwuf-process-analytics-3x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjye2c32303hmslfzksk6rwuf-process-analytics-3x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjye2c32303hmslfzksk6rwuf-process-analytics-3x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjye2c32303hmslfzksk6rwuf-process-analytics-3x.one-sixth.png 2x" alt="Process Analytics reporting for your phone teams" /> <img class="original-image fadeIn " alt="Process Analytics reporting for your phone teams" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-6927307099656'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-38100189048108" class=" feature-screenshot-left__content col-md-6"> <h3 class="feature-heading">Analítica de las conversaciones</h3> <p>La calidad de las conversaciones afecta de forma directa a sus ventas, resoluciones, contrataciones, etc. Comprender la cantidad de <a href="/es/freshcaller-cloud-pbx/call-center-performance/call-transfer/">transferencias de llamadas</a>, el tiempo en espera, el tiempo de conversación medio, etc. le permite identificar áreas de mejora fácilmente. También puede realizar comprobaciones de calidad habituales usando la funcionalidad de monitorización de llamadas en tiempo real de su sistema telefónico.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjye2es8k03kpslfzn226xyj7-conversation-analytics-3x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjye2es8k03kpslfzn226xyj7-conversation-analytics-3x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjye2es8k03kpslfzn226xyj7-conversation-analytics-3x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjye2es8k03kpslfzn226xyj7-conversation-analytics-3x.one-sixth.png 2x" alt="Conversation analytics for phone teams" /> <img class="original-image fadeIn " alt="Conversation analytics for phone teams" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-38100189048108'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-142009795543030" class=" feature-screenshot-right__content col-md-6"> <h3 class="feature-heading">Analítica de equipos</h3> <p>Los equipos que atienden diferentes regiones geográficas y diferentes casos de uso suelen tener diferentes rendimientos. Al dirigir un Contact center para su negocio, busque siempre anomalías en los datos de los equipos y realice las mejoras apropiadas en sus procesos. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjye2i8i103qgslfz9gmc3nq5-team-analytics-3x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjye2i8i103qgslfz9gmc3nq5-team-analytics-3x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjye2i8i103qgslfz9gmc3nq5-team-analytics-3x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjye2i8i103qgslfz9gmc3nq5-team-analytics-3x.one-sixth.png 2x" alt="Team analytics for phone teams" /> <img class="original-image fadeIn " alt="Team analytics for phone teams" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-142009795543030'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="" class="section-content-grid l-section gradient-light " data-scroll-target=""> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2 class="align-center">Informes prediseñados dentro de su panel telefónico</h2> <p class="align-center">Sus indicadores de rendimiento clave (KPI) en su panel de Freshdesk Contact Center.</p> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/cjye2qm9v03mbs1fzxjk747jp-call-summary-report.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>Informe resumen de las llamadas</h6> <p>Descargue todas las llamadas entrantes y salientes filtradas por respondidas, perdidas y abandonadas de cada equipo, así como métricas clave de las llamadas como el tiempo operativo, el tiempo de espera, etc.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/cjye2rr2a03ous1fzaeh8ko98-agent-summary-report.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>Informe resumen de los agentes</h6> <p>Utilice este informe para evaluar el rendimiento de cada persona de su equipo telefónico. Puede ver el informe completo de llamadas (entrantes, salientes y perdidas) que gestionó el usuario junto con las métricas de tiempo operativo medio y velocidad de respuesta media. </p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/cjye2sp1w01f3t4g0zv0vbdmc-call-volume-analysis-report.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Informe de análisis del volumen de llamadas</h6> <p>Este informe analiza tendencias para ayudarle a comprender el flujo de las llamadas durante los últimos 365 días. Podrá identificar tendencias en las llamadas según las horas, los días, las semanas y los meses.</p> </div> </div> </div> </div> </section> <section id="140277968768277" class="section-bucket section-text-media l-section section-light-bg "> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Informes de Contact center personalizados</h2> <p>Freshdesk Contact Center incluye una funcionalidad de creación de informes fácil de usar totalmente integrada en su cuenta telefónica. El creador de informes personalizados puede utilizar todas las métricas telefónicas y convertirlas en series de datos que puede utilizar para su análisis. También puede programar los informes personalizados de Freshdesk Contact Center para que se envíen a su dirección de correo electrónico profesional, así como añadir filtros a sus datos.</p> </div> <div class="l-page container"> <div class="row"> <div class=" col-md-12 full-width-content align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjye4777y01odt4g05ce6fvhn-custom-contact-center-reports-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjye4777y01odt4g05ce6fvhn-custom-contact-center-reports-2x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjye4777y01odt4g05ce6fvhn-custom-contact-center-reports-2x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjye4777y01odt4g05ce6fvhn-custom-contact-center-reports-2x.one-sixth.png 2x" alt="Custom contact center reports" /> <img class="original-image fadeIn " alt="Custom contact center reports" title="" src="" srcset="" /> </div> </div> </div> </div> </section> <section class=" " data-scroll-target="" id =""> <div class=' banner-badges banner-badges-dark inline-reduced-width' id="stripe-157596236517538"> <div class="pb-sm banner-badges-inline l-article"> <div class="banner-badges-inline-text font-color-light"> <h3>¿Quiere el mejor panel de informes del mercado?</h3> <div class="cta pt-xs"> <a title="TRY FRESHCALLER TODAY" class="button button--solid " rel="" role="button" target="_self" href="/es/freshcaller-cloud-pbx/signup/"> REGÍSTRESE</a> </div> </div> </div> </div> </section> <section id="131618834893768" class="section-bucket section-text-media l-section "> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Supervisar el rendimiento del equipo nunca fue tan sencillo</h2> </div> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-57150283572327" class=" feature-screenshot-right__content col-md-6"> <h3 class="feature-heading">Con nuestro panel, incluso Jon Snow lo sabe todo<strong>🤓</strong></h3> <p>Con el <a href="https://www.freshworks.com/freshcaller-cloud-pbx/call-center-management/call-center-dashboard/">panel en tiempo real</a> de Freshdesk Contact Center puede supervisar todas las operaciones de su call center desde cualquier lugar del mundo. La sección En Cola muestra todas las personas que están esperando para hablar con sus agentes. La sección En Conversación muestra todas las conversaciones en curso, las cuales puede supervisar escuchando en segundo plano y en las que puede entrar como supervisor. En el panel también puede ver el estado de la disponibilidad de los agentes en tiempo real.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjty2bc38007fu5g0qzvpy9py-ss1-1.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjty2bc38007fu5g0qzvpy9py-ss1-1.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjty2bc38007fu5g0qzvpy9py-ss1-1.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjty2bc38007fu5g0qzvpy9py-ss1-1.one-sixth.png 2x" alt="All call metrics for your phone team supervisor" /> <img class="original-image fadeIn " alt="All call metrics for your phone team supervisor" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-57150283572327'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-86591338745950" class=" feature-screenshot-left__content col-md-6"> <h3 class="feature-heading">Usted lo controla todo<strong>👀</strong></h3> <p>Tener equipos virtuales repartidos por todo el mundo no supondrá ninguna diferencia para su trabajo como director o supervisor de los equipos telefónicos. Esto se debe a que utiliza la funcionalidad <a href="/es/freshcaller-cloud-pbx/call-center-management/service-level-monitoring/">Monitorización de Nivel de Servicio</a> de Freshdesk Contact Center para estar al tanto de las cifras de su nivel de servicio en tiempo real. Supervise métricas específicas de las colas de llamadas y tome mejores decisiones en cuanto a dotación de personal, flujos de llamadas y la dirección general de su call center.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjxlk827a01gbv3g05uj3vzqw-slm.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjxlk827a01gbv3g05uj3vzqw-slm.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjxlk827a01gbv3g05uj3vzqw-slm.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjxlk827a01gbv3g05uj3vzqw-slm.one-sixth.png 2x" alt="Service level monitoring" /> <img class="original-image fadeIn " alt="Service level monitoring" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-86591338745950'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-154132582967880" class=" feature-screenshot-right__content col-md-6"> <h3 class="feature-heading">Pregunte lo que quiera a su sistema telefónico<strong>👊</strong></h3> <p>No es divertido gestionar un equipo sin los datos adecuados que permitan analizar su rendimiento. Por este motivo, Freshdesk Contact Center le proporciona todas las métricas de call center que podría necesitar con datos en profundidad de cada una y la opción de exportarlas. Ahh, y con su cuenta de Freshdesk Contact Center también tendrá acceso a los <a href="https://www.freshworks.com/freshcaller-cloud-pbx/call-center-management/abandoned-metrics/">datos de llamadas abandonadas</a> y al motivo del abandono.</p> <p> </p> <p> </p> <p> </p> <p> </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjty2d0ra006au4g011tf2edd-ss3-1.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjty2d0ra006au4g011tf2edd-ss3-1.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjty2d0ra006au4g011tf2edd-ss3-1.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjty2d0ra006au4g011tf2edd-ss3-1.one-sixth.png 2x" alt="Call metrics" /> <img class="original-image fadeIn " alt="Call metrics" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-154132582967880'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class="l-section gradient-light faq-section" data-scroll-target="" id =""> <div class="l-page container"> <div class="l-section-heading"> <h2 class="align-center">Preguntas Frecuentes sobre la analítica y los informes personalizados y prediseñados</h2> </div> <div class="row"> <div class="col-md-6"> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-98714126170497" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-98714126170497"> <h3 class="accordion-heading ">¿El módulo de Informes está disponible en todos los planes?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-98714126170497" role="region" aria-hidden="true" aria-labelledby="accordion-header-98714126170497"> <div class="accordion-text "> <p>Encontrará los informes en su panel de Freshdesk Contact Center a partir del plan Blossom. El creador de informes personalizados sólo está disponible a partir del plan Garden.</p> </div> </div> </div> </div> <div class="col-md-6"> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-169719023942258" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-169719023942258"> <h3 class="accordion-heading ">¿Existe algun límite en la cantidad de informes personalizados que puedo crear?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-169719023942258" role="region" aria-hidden="true" aria-labelledby="accordion-header-169719023942258"> <div class="accordion-text "> <p>Puede crear tantos informes personalizados como quiera siempre que resuelvan sus objetivos comerciales. Nosotros recomendamos que cada informe esté destinado a un objetivo claro, de modo que tenga una idea clara del rendimiento real frente al esperado. </p> </div> </div> </div> </div> </div>  </div> </section> <section id="50222976472709" class="l-section align-center pattern-light banner-default" data-scroll-target=""> <div class="container banner-content l-banner " data-target="#"> <h2>Gift your teams the chance to use a truly modern phone system</h2> <p class="sub-text">Sign up for Freshdesk Contact Center today! 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