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iPad – Assistance Apple officielle
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class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 0-1.471.697-2.362 1.846-2.362 1.142 0 1.857.914 1.857 2.362 0 1.459-.709 2.361-1.857 2.361zm1.834-8.027v3.503h-.088c-.358-.691-1.102-1.107-1.981-1.107-1.605 0-2.654 1.289-2.654 3.27 0 1.986 1.037 3.269 2.654 3.269.873 0 1.623-.416 2.022-1.119h.093v1.008h.961v-8.824zm-15.394 4.869h-1.863v-3.563h1.863c1.225 0 1.899.639 1.899 1.799 0 1.119-.697 1.764-1.899 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height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 0-2.913-1.242-2.913-3.27zm-6.636-5.666h1.008v3.504h.093c.317-.697.979-1.107 1.946-1.107 1.336 0 2.179.855 2.179 2.338v4.09h-1.007v-3.844c0-1.119-.504-1.676-1.459-1.676-1.131 0-1.752.715-1.752 1.781v3.739h-1.008zm-6.015 4.87h1.863c1.202 0 1.899-.645 1.899-1.764 0-1.16-.674-1.799-1.899-1.799h-1.863zm2.139-4.5c1.599 0 2.707 1.125 2.707 2.736 0 1.582-1.131 2.701-2.719 2.701h-2.127v3.018h-1.055v-8.455zm-6.114 8.454h1.008v-6.316h-1.008zm-.2-8.238c0-.386.317-.703.703-.703.387 0 .704.317.704.703 0 .387-.317.704-.704.704-.386 0-.703-.317-.703-.704z"></path></svg></span><span class="globalnav-link-text">iPhone</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - watch" class=" globalnav-item globalnav-item-watch globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/fr/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="true" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 0-1.822-.48-1.822-1.687v-3.832h-1.02v-.844h1.02v-1.635zm-4.2 5.596v-.58l-1.699.111c-.961.064-1.383.398-1.383 1.031 0 .645.545 1.02 1.277 1.02 1.038 0 1.805-.68 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class="globalnav-link globalnav-submenu-trigger-link globalnav-link-vision"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="44" viewBox="0 0 34 44"><path 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</span><span class="globalnav-link-text">Vision</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/fr/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 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Maison" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 70 44" width="70" xmlns="http://www.w3.org/2000/svg"><path d="m2.9954 26v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm13.981-.8438c-.7207.6328-1.7109 1.002-2.7363 1.002-1.6816 0-2.8594-.9961-2.8594-2.4141 0-1.002.5449-1.7637 1.6758-2.3613.0762-.0352.2344-.1172.3281-.1641-.7793-.8203-1.0605-1.3652-1.0605-1.9805 0-1.084.9199-1.8926 2.1562-1.8926 1.248 0 2.1562.7969 2.1562 1.9043 0 .8672-.5215 1.5-1.8281 2.1855l2.1152 2.2734c.2637-.5273.3984-1.2188.3984-2.2734v-.1465h.9844v.1523c0 1.3125-.2344 2.2676-.6973 2.9824l1.4708 1.5764h-1.3242zm-4.541-1.4824c0 .9492.7676 1.5938 1.8984 1.5938.7676 0 1.5586-.3047 2.0215-.791l-2.3906-2.6133c-.0645.0234-.2168.0996-.2988.1406-.8145.4219-1.2305 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Maison</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - entertainment" class=" globalnav-item globalnav-item-entertainment globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/fr/entertainment/" data-globalnav-item-name="entertainment" data-topnav-flyout-trigger-compact="true" data-analytics-title="entertainment" data-analytics-element-engagement="hover - entertainment" aria-label="Divertissements" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-entertainment"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 84 44" width="84" xmlns="http://www.w3.org/2000/svg"><path d="m1.0781 17.5449h2.9004c2.5078 0 3.9902 1.5645 3.9902 4.2188v.0117c0 2.6602-1.4766 4.2246-3.9902 4.2246h-2.9004zm2.8301 7.5059c1.8867 0 2.9824-1.207 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class="globalnav-searchresults"></div></div></div></div></li><li id="globalnav-bag" data-analytics-region="bag" class="globalnav-item globalnav-bag"><div class="globalnav-bag-wrapper"><a role="button" id="globalnav-menubutton-link-bag" href="https://www.apple.com/fr/shop/goto/bag" aria-label="Panier" data-globalnav-item-name="bag" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" data-analytics-title="open - bag" class="globalnav-link globalnav-link-bag analytics-exitlink"><span class="globalnav-image-regular"><svg height="44" viewBox="0 0 14 44" width="14" xmlns="http://www.w3.org/2000/svg"><path d="m11.3535 16.0283h-1.0205a3.4229 3.4229 0 0 0 -3.333-2.9648 3.4229 3.4229 0 0 0 -3.333 2.9648h-1.02a2.1184 2.1184 0 0 0 -2.117 2.1162v7.7155a2.1186 2.1186 0 0 0 2.1162 2.1167h8.707a2.1186 2.1186 0 0 0 2.1168-2.1167v-7.7155a2.1184 2.1184 0 0 0 -2.1165-2.1162zm-4.3535-1.8652a2.3169 2.3169 0 0 1 2.2222 1.8652h-4.4444a2.3169 2.3169 0 0 1 2.2222-1.8652zm5.37 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url("/content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-ipad.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-ipad.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-ipad.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-ipad.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-ipad.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">Assistance iPad</h1></div> </div> </div> <div class="as-richtext-wrapper as-richtext-elevated as-callout-wrapper"> <div class="row justify-content-center"> <div class="column large-12 medium-12 small-12 as-richtext as-callout as-callout-gray"> <p class="as-center"><img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-password_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></p> <h3 class="as-center">Vous avez oublié le mot de passe de votre compte Apple ? </h3> <p class="as-center">Réinitialisez votre mot de passe pour recouvrer l’accès à votre compte Apple.</p> <p class="as-center"><a class="as-simple-link-button button typography-body" data-analytics-event="link.component_click" data-analytics-link-component_name="Reset password" data-analytics-link-url="https://iforgot.apple.com" href="https://iforgot.apple.com"><span class="icon-copy" aria-label="reset Apple Account password">Réinitialiser le mot de passe</span></a></p> </div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-lock_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your Apple Account is locked or disabled">Si votre compte Apple est verrouillé ou désactivé</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Découvrez la marche à suivre si vous ne pouvez pas vous connecter, car votre compte est verrouillé, désactivé ou inactif.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn how to reactivate" data-analytics-link-url="/fr-fr/102640" href="/fr-fr/102640"><span class="icon-copy" aria-label="Découvrir la procédure de réactivation">Découvrir la procédure de réactivation</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-circle-grid_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your iPad is disabled or you forgot your passcode">Si votre iPad est désactivé ou si vous avez oublié votre code d’accès</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Si vous avez saisi un code d’accès erroné à de trop nombreuses reprises, il se peut que votre iPad soit désactivé. Si vous ne vous souvenez pas du code d’accès, découvrez comment utiliser le mode de récupération.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn about recovery mode" data-analytics-link-url="/fr-fr/119858" href="/fr-fr/119858"><span class="icon-copy" aria-label="En savoir plus sur le mode de récupération">En savoir plus sur le mode de récupération</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-ipads_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Identify your iPad">Identifier votre iPad</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Vous trouverez le numéro de modèle au dos de votre iPad ou dans Réglages. Recherchez ensuite le nom et la génération du modèle ici.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Find the model number" data-analytics-link-url="/fr-fr/108043" href="/fr-fr/108043"><span class="icon-copy" aria-label="Localiser le numéro de modèle">Localiser le numéro de modèle</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-backup_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Back up your iPad">Sauvegardez les données de votre iPad</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Vous pouvez effectuer une sauvegarde automatique avec iCloud ou sur un ordinateur.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Back up with iCloud" data-analytics-link-url="/fr-fr/108366" href="/fr-fr/108366"><span class="icon-copy" aria-label="Effectuer une sauvegarde avec iCloud">Effectuer une sauvegarde avec iCloud</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="More backup options" data-analytics-link-url="/fr-fr/118426" href="/fr-fr/118426"><span class="icon-copy" aria-label="Autres options de sauvegarde">Autres options de sauvegarde</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-richtext-wrapper as-richtext-elevated as-callout-wrapper"> <div class="row justify-content-center"> <div class="column large-12 medium-12 small-12 as-richtext as-callout as-callout-gray"> <p class="as-center"><img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-update-ipados-device_2x.png" alt="" height="75" width="75"></p> <h3 class="as-center">Mettre à jour votre iPad</h3> <p class="as-center">Si vous rencontrez un problème, une mise à jour de iPadOS pourra peut-être le résoudre. Vous bénéficierez en outre des dernières fonctionnalités et améliorations de sécurité.</p> <p class="as-center"><a href="/fr-fr/104986"><span class="icon icon-chevronright">Découvrir la procédure de mise à jour</span></a></p> <p class="as-center"><a href="/fr-fr/108905"><span class="icon icon-chevronright">Si vous ne parvenez pas à à effectuer la mise à jour</span></a></p> </div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-power_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your iPad won’t turn on or is frozen">Si votre iPad ne s’allume pas ou reste bloqué</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Appuyez sur le bouton de volume le plus proche du bouton supérieur, puis sur l’autre bouton de volume, puis maintenez le bouton supérieur enfoncé jusqu’à ce que l’iPad redémarre.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn what to do" data-analytics-link-url="/fr-fr/102642" href="/fr-fr/102642"><span class="icon-copy" aria-label="Découvrez la marche à suivre si votre iPad est bloqué">Découvrez la marche à suivre</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-cellular_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Use eSIM on your iPad">Utiliser l’eSIM sur votre iPad</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Si vous détenez un iPad Wi-Fi + Cellular, vous pouvez activer un forfait de données mobiles sur l’iPad à l’aide d’une carte eSIM.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn about eSIM" data-analytics-link-url="/fr-fr/119592" href="/fr-fr/119592"><span class="icon-copy" aria-label="En savoir plus sur l’eSIM">En savoir plus sur l’eSIM</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn about eSIM and cellular" data-analytics-link-url="/fr-fr/104990" href="/fr-fr/104990"><span class="icon-copy" aria-label="En savoir plus sur l’eSIM et le réseau mobile">En savoir plus sur l’eSIM et le réseau mobile</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Service et réparation</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacebetween medium-justify-content-center small-justify-content-center as-contentblock--3up"> <div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-my-support_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="My Support">Mon assistance</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Connectez-vous avec votre compte Apple pour vérifier l’état de votre couverture ou rechercher une réparation existante.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Sign in to My Support" data-analytics-link-url="https://mysupport.apple.com/?selectedLocale=fr_FR" href="https://mysupport.apple.com/?selectedLocale=fr_FR" rel="nofollow"><span class="icon-copy" aria-label="">Se connecter à Mon assistance</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-service-options2_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Service options">Options de service</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Découvrez les options de service et de réparation certifiées Apple. </p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Find out more" data-analytics-link-url="/fr-fr/ipad/repair" href="/fr-fr/ipad/repair"><span class="icon-copy" aria-label="En savoir plus sur les options de service">En savoir plus</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-repair_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Start a repair">Commencer une réparation</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Décrivez-nous le problème de votre iPad et nous déterminerons les options d’assistance qui conviennent le mieux.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get started" data-analytics-link-url="https://getsupport.apple.com/?caller=pspprm&SG=SG004" href="https://getsupport.apple.com/?caller=pspprm&SG=SG004"><span class="icon-copy" aria-label="Programmer une réparation">Premiers pas</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Achats de contenu multimédia et abonnements</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacebetween medium-justify-content-center small-justify-content-center as-contentblock--3up"> <div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-app-store_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Manage media purchases">Gérer les achats multimédias</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Consultez vos reçus de l’App Store et de l’iTunes Store, et demandez un remboursement en cas d’achat accidentel. </p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get help with purchases" data-analytics-link-url="https://reportaproblem.apple.com" href="https://reportaproblem.apple.com"><span class="icon-copy" aria-label="Aide concernant les achats">Aide concernant les achats</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-receipt_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Manage subscriptions">Gérer les abonnements</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Modifier ou annuler un abonnement que vous avez souscrit auprès d’Apple ou dans une app de l’App Store. </p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get help with subscriptions" data-analytics-link-url="https://getsupport.apple.com/?caller=cups&PGF=PGF63006&category_id=SC0060" href="https://getsupport.apple.com/?caller=cups&PGF=PGF63006&category_id=SC0060"><span class="icon-copy" aria-label="Obtenir de l’aide concernant les abonnements">Obtenir de l’aide concernant les abonnements</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-credit-card-issue_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If you’re unable to purchase">Si vous ne pouvez pas effectuer d'achats</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Découvrez la marche à suivre si votre mode de paiement est refusé ou si vous ne parvenez pas à effectuer un achat dans l’App Store ou l’iTunes Store.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Find out more" data-analytics-link-url="/fr-fr/108095" href="/fr-fr/108095"><span class="icon-copy" aria-label="En savoir plus sur les modes de paiement">En savoir plus</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-imagegrid-wrapper row as-imagegrid--1up as-imagegrid--base"> <div class='as-imagegrid-item column large-12 medium-12 small-12' aria-label=""> <div> <div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/ipad-content-user-guide_2x.png" width="150" alt="" class="" height="100"></div> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-center"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2 class="as-center">Guide d’utilisation de l’iPad</h2> <p class="as-center">Obtenez plus d’informations sur l’ensemble des fonctionnalités, apps et réglages de votre iPad.</p> </div> </div> </div> <div class="as-simple-list-wrapper as-center"> <div class="row justify-content-center"> <div class="column "> <ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.component_click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Browse the guide" data-analytics-link-url="/fr-fr/guide/ipad/welcome/ipados" href="/fr-fr/guide/ipad/welcome/ipados"><span class="icon-copy" aria-label="Parcourir le guide d’utilisation de l’iPad ">Parcourir le guide</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.component_click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="See what's new" data-analytics-link-url="/fr-fr/guide/ipad/whats-new-in-ipados-17-ipad8d9d296d/ipados" href="/fr-fr/guide/ipad/whats-new-in-ipados-17-ipad8d9d296d/ipados"><span class="icon-copy" aria-label="Découvrir les nouveautés du guide d’utilisation de l’iPad ">Voir les nouveautés</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div> </div> <section class="as-container-column as-columns--1up as-columns-bg as-banner--top "> <div class="column-item"> <div class="as-content-block " > <div class="row justify-content-center as-contentblock--1up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img justify-content-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-md-applecare-plus_2x.png" alt="" width="150" class="as-contentblock-image" height="150"></div> <div class="as-contentblock-block justify-content-center"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="It’s no problem with AppleCare+">Aucun souci avec AppleCare+</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p class="as-center">Bénéficiez de réparations illimitées en cas de dommages accidentels, d’un accès prioritaire aux experts Apple, et plus encore.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn more about AppleCare+" data-analytics-link-url="https://www.apple.com/fr/support/products/ipad/?cid=aaa-ols-ipad-acpp-psp-0922" href="https://www.apple.com/fr/support/products/ipad/?cid=aaa-ols-ipad-acpp-psp-0922"><span class="icon-copy" aria-label="">En savoir plus sur le contrat AppleCare+</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> </div> </section><div class="as-content-block " > <div class="row justify-content-center as-contentblock--1up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img justify-content-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-lg-getstarted-ipad.png" alt="" width="642" class="as-contentblock-image" height="382"></div> <div class="as-contentblock-block justify-content-center"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Join us to discover the best of iPad">Rejoignez-nous pour découvrir tout ce que l’iPad peut vous offrir</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Explorez les dernières fonctionnalités et plus encore à l’occasion de sessions gratuites dans votre Apple Store.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Sign up" data-analytics-link-url="https://www.apple.com/fr/today/event/get-started-ipad?cid=rem-fr-taa-support-ipad" href="https://www.apple.com/fr/today/event/get-started-ipad?cid=rem-fr-taa-support-ipad"><span class="icon-copy" aria-label="Inscrivez-vous aux sessions gratuites sur l’iPad dans votre Apple Store">S’inscrire</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <section class="as-search" data-analytics-region="suggested search" role="section"> <div class="as-search-heading"> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-heading typography-headline-reduced">Rechercher plus de rubriques</h2></div> </div> </div> <div class="as-search-content"> <div class="row justify-content-center"> <div class="column large-12 medium-12"> <form action="https://support.apple.com/kb/index" method="get" id="as-search-form" class="as-search-form" data-suggestions-endpoint="https://www.apple.com/search-services/suggestions/" data-quick-links-heading='Liens rapides' data-suggested-results-heading='Suggestions de recherche' onsubmit="return false;"> <div class="form-textbox form-textbox-with-lefticon form-textbox-with-righticon" id="as-search-text-box"> <input type="hidden" name="page" value="search"> <input type="hidden" name="type" value="organic"> <input type="hidden" name="src" id="src" value="support_searchbox_psp"> <input type="hidden" name="locale" id="as-search-locale" value="fr_FR"> <label for="as-search-input" class="a11y"> Rechercher dans l’assistance</label> <input aria-owns="as-search-suggestions" aria-describedby="instructions" aria-activedescendant="noSuggestions" aria-haspopup="listbox" role="textbox" aria-autocomplete="list" autocomplete="off" class="as-search-form-input form-textbox-input" id="as-search-input" name="q" autocapitalize="none" spellcheck="false" type="text" value="" required> <span id="instructions" aria-hidden="true" class="hide">Pour afficher la liste des choix, saisissez du texte.</span> <span class="form-textbox-label" id="search-text-labke" aria-hidden="true">Rechercher dans l’assistance</span> <button class="as-search-form-submit form-icons form-icons-search15" type="submit" aria-label="Submit"> </button> <button id="as-search-close" class="as-search-form-reset form-textbox-righticon form-icons-focusable" type="reset"> <span class="form-icons form-icons-reset" id="as-search-close-icon" aria-hidden="true"></span> <span class="a11y">Annuler la recherche</span> </button> </div> </form> </div> </div> <div class="row justify-content-center"> <div class="column large-12 medium-12"> <div class="as-search-suggestions" id="as-search-suggestions-wrapper"> <span role="status" class="a11y" aria-live="polite"></span> <section class="as-search-results-section as-search-results-section-quicklinks"> <!-- handlebar template goes here--> </section> <section 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