Knowledge Base

<!doctype html><html lang="en"><head> <meta charset="utf-8"> <title> Knowledge Base </title> <meta name="description" content="Knowledge Base"> <meta name="viewport" content="width=device-width, initial-scale=1"> <script src="/hs/hsstatic/jquery-libs/static-1.4/jquery/jquery-1.11.2.js"></script> <script src="/hs/hsstatic/jquery-libs/static-1.4/jquery-migrate/jquery-migrate-1.2.1.js"></script> <script>hsjQuery = window['jQuery'];</script> <meta property="og:description" content=""> <meta property="og:title" content="Knowledge Base"> <meta name="twitter:description" content=""> <meta name="twitter:title" content="Knowledge Base"> <link rel="stylesheet" href="/hs/hsstatic/ContentIcons/static-1.198/fontawesome/5.0.10/css/fontawesome-all.min.css"> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <style> @font-face { font-family: "Poppins"; font-weight: 400; font-style: normal; font-display: swap; src: url("/_hcms/googlefonts/Poppins/regular.woff2") format("woff2"), url("/_hcms/googlefonts/Poppins/regular.woff") format("woff"); } </style>  <script> var _hsp = window._hsp = window._hsp || []; window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} var useGoogleConsentModeV2 = true; var waitForUpdateMillis = 1000; var hsLoadGtm = function loadGtm() { if(window._hsGtmLoadOnce) { return; } if (useGoogleConsentModeV2) { gtag('set','developer_id.dZTQ1Zm',true); gtag('consent', 'default', { 'ad_storage': 'denied', 'analytics_storage': 'denied', 'ad_user_data': 'denied', 'ad_personalization': 'denied', 'wait_for_update': waitForUpdateMillis }); _hsp.push(['useGoogleConsentModeV2']) } (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TX6CK3W'); window._hsGtmLoadOnce = true; }; _hsp.push(['addPrivacyConsentListener', function(consent){ if(consent.allowed || (consent.categories && consent.categories.analytics)){ hsLoadGtm(); } }]); </script>  <meta http-equiv="content-language" content="en"> <meta property="og:type" content="article"> <link rel="shortcut icon" href="https://help.feefo.com/hubfs/FaviconQuoteMark-01.png"> <link href="//7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/template_assets/DEFAULT_ASSET/1743700758263/template_main.css" rel="stylesheet"> <link href="//7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/template_assets/DEFAULT_ASSET/1743700744110/template__support-form.min.css" rel="stylesheet"> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/template_assets/DEFAULT_ASSET/1743700746396/template_kbdom.min.js"></script> <style type="text/css" data-preview-theme="true"> .kb-article, .kb-search__suggestions__article-content, .kb-search-results__description { font-family: 'Poppins'; } h1, h2, h3, h3 a, h4, h4 a, h5, h6, .kb__text-link, .kb__text-link-small, .kb-header, .kb-sticky-footer, .kb-search__suggestions__article-title, .kb-search-results__title, #hs_form_target_kb_support_form input.hs-button, #hs_form_target_kb_support_form label, input, select, textarea, #hs_form_target_kb_support_form .hs-field-desc, #hs_form_target_kb_support_form .hs-richtext p { font-family: 'Poppins'; } a, .kb-search__suggestions__breadcrumb, .kb-header__nav .kbui-dropdown__link { color: #2d3e50; } .kb-header, .kb-header a, .kb-header button.kb-button--link { color: #0b0b0b; } .kb-header svg * { fill: #0b0b0b; } .kb-search-section { background-color: #fdd100; } .kb-search-section__title { color: #ffffff; } .kb-search-section-with-image { background-image: url(https://static.hsappstatic.net/TemplateAssets/static-1.46/img/hs_kb_template_images/patterns/header_pattern_circles_dark.png); background-size: auto; color: #ffffff; position: relative; } .kb-search-section-with-gradient { background-color: ; background-image: linear-gradient(180deg, #fdd100 0%, transparent 97%); } .kb-mobile-search-section { background-color: #fdd100; } .kb-search__suggestions a:hover, .kb-search__suggestions a:focus, .kb-category-menu li.active > a, .kb-category-menu li > a:hover { background-color: rgba(45, 62, 80, .1); } .kb-theme--cards .kb-category-menu li.active > a, .kb-theme--cards .kb-category-menu li > a:hover { background-color: transparent; } .kb-breadcrumbs > ol > li > span, .kb-breadcrumbs > ol > li > a > span, .kb-breadcrumbs > .kb-breadcrumbs__mobile-back a { font-family: 'Poppins'; } .kb-breadcrumbs__arrow--left * { fill: #2d3e50 } .kb-sidebar .kb-category-menu a, .kb-mobile-menu .kb-mobile-menu__current-page, .kb-mobile-menu ul > li > a { font-family: 'Poppins'; } .kb-header__logo img { max-height: 20px; } .kb-footer__logo img { max-height: 24px; } /* SVG SUPPORT */ .kb-header__logo img[src$=".svg"] { height: 20px; } .kb-footer__logo img[src$=".svg"] { height: 24px; } /* MOBILE STYLES */ .kb-mobile-menu, .kb-mobile-search__bar { background-color: #fdd100; } .kb-mobile-menu a, .kb-mobile-menu__current-page, .kb-mobile-search__input, .kb-search--open .kb-mobile-search__input { color: #111111 } .kb-mobile-search__input::-webkit-input-placeholder { color: #111111 } .kb-mobile-search__input::-moz-placeholder { color: #111111 } .kb-mobile-search__input:-ms-input-placeholder { color: #111111 } .kb-mobile-search__input:-moz-placeholder { color: #111111 } .kb-mobile-search__mag * { fill: #111111 } .kb-mobile-menu__arrow *, .kb-mobile-search__close * { stroke: #111111 } @media (max-width: 767px) { .kb-header__nav { background-color: #fdd100 } .kb-header, .kb-header a { color: #111111; } .kb-header svg * { fill: #111111; } .kb-theme--content.kb-page--index .kb-header__nav-toggle svg *, .kb-theme--content.kb-page--index .kb-header__nav-close svg *, .kb-theme--tiles.kb-page--index .kb-header__nav-toggle svg *, .kb-theme--tiles.kb-page--index .kb-header__nav-close svg *, .kb-theme--minimal .kb-header__nav-toggle svg *, .kb-theme--minimal .kb-header__nav-close svg *, .kb-theme--cards .kb-header__nav-toggle svg *, .kb-theme--cards .kb-header__nav-close svg *, .kb-theme--default .kb-header__nav-toggle svg *, .kb-theme--default .kb-header__nav-close svg * { fill: #0b0b0b; } } </style> <meta name="generator" content="HubSpot"></head> <body class="kb-theme--cards kb-page--index">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TX6CK3W" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <header> <div class="kb-header" data-preview-id="kb-header"> <div class="kb-header-inner" id="kb-header"> <div class="kb-header__logo"> <img src="https://help.feefo.com/hubfs/Feefo%202024/Images/Logos/Feefo%20V2.svg" alt="company logo"> </div> <a class="kb-header__title" href="/knowledge-base"> Knowledge Base </a> <nav id="kb-header__nav" class="kb-header__nav" role="navigation"> <ul> <li class="kb-header__company-website-link"> <a href="//business.feefo.com" target="_blank" rel="noopener"> Go to business.feefo.com <svg width="12" height="12" xmlns="http://www.w3.org/2000/svg"> <path d="M8.11 10.223V7.0472l1.308-1.3077v4.4835c0 .9323-.7628 1.6952-1.6953 1.6952H1.6952C.7628 11.9182 0 11.1553 0 10.223V4.1955C0 3.2628.7628 2.5 1.6952 2.5h4.4833L4.8707 3.8082H1.6952c-.2099 0-.3872.1771-.3872.3873v6.0275c0 .2098.1773.387.3872.387h6.0275c.21 0 .3873-.1772.3873-.387zM5.9428.4417L12.0137 0l-.442 6.0708L9.6368 4.136 6.0925 7.68 4.3333 5.9207l3.544-3.5442L5.9428.4417z" fill="#2d3e50" /> </svg> </a> </li> <li class="kb-header__support-form-link"><a href="/knowledge-base/kb-tickets/new">Submit a ticket</a></li> <li class="kb-header__customer-portal-link"><a href="https://tickets.feefo.com/tickets-view">Go to Customer Portal</a></li> </ul> </nav> <div class="kb-header__nav-controls-container"> <button id="kb-header__close-target" class="kb-header__nav-close" role="button" aria-label="Close main navigation menu" aria-controls="kb-header__nav kb-header__langs-nav"> <span class="kb-icon close" aria-hidden="true"> <svg width="16" height="17" xmlns="http://www.w3.org/2000/svg"> <g fill="#2D3E50" fill-rule="nonzero"> <path d="M15.07107 1.42893c.59587.59588.88893 1.23239.0505 2.07081L2.99975 15.62158c-.83842.83842-1.48089.5394-2.0708-.05051C.33305 14.97519.04 14.33868.87841 13.50026L13.00026 1.37842c.83842-.83842 1.48089-.5394 2.0708.05051z" /> <path d="M15.07107 15.57107c-.59588.59587-1.23239.88893-2.07081.0505L.87842 3.49975C.04 2.66132.33902 2.01885.92893 1.42894 1.52481.83305 2.16132.54 2.99974 1.37841l12.12184 12.12184c.83842.83842.5394 1.48089-.05051 2.0708z" /> </g> </svg> </span> </button> <button id="kb-header__main-nav-target" class="kb-header__nav-toggle" role="button" aria-label="Open main navigation menu" aria-controls="kb-header__nav"> <span class="kb-icon menu"> <svg width="25" height="17" xmlns="http://www.w3.org/2000/svg"> <g fill="#2D3E50" fill-rule="nonzero"> <path d="M24.56897 2.295c0 .85-.2931 1.513-1.72414 1.513H2.15517C.72414 3.808.43103 3.1365.43103 2.295c0-.85.2931-1.513 1.72414-1.513h20.68966c1.43103 0 1.72414.6715 1.72414 1.513zM24.56897 8.8315c0 .85-.2931 1.513-1.72414 1.513H2.15517c-1.43103 0-1.72414-.6715-1.72414-1.513 0-.85.2931-1.513 1.72414-1.513h20.68966c1.43103 0 1.72414.6715 1.72414 1.513zM24.56897 15.3595c0 .85-.2931 1.513-1.72414 1.513H2.15517c-1.43103 0-1.72414-.6715-1.72414-1.513 0-.85.2931-1.513 1.72414-1.513h20.68966c1.43103 0 1.72414.6715 1.72414 1.513z" /> </g> </svg> </span> </button> </div> </div> </div>  <div class="kb-mobile-search-section"> <div class="kb-mobile-header"> <div class="kb-mobile-menu"> <div class="kb-mobile-menu__current-page"> <svg class="kb-mobile-menu__arrow" width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#00A38D" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> <ul> <li> <a href="/knowledge-base/faqs"> FAQs </a> <ul> <li> <a href="/knowledge-base/faqs#billing"> Billing </a> </li> <li> <a href="/knowledge-base/faqs#consumer-panel"> Consumer panel </a> </li> </ul> </li> <li> <a href="/knowledge-base/getting-started"> Getting Started </a> <ul> <li> <a href="/knowledge-base/getting-started#about-feefo"> About Feefo </a> </li> <li> <a href="/knowledge-base/getting-started#platform-overview"> Platform Overview </a> </li> <li> <a href="/knowledge-base/getting-started#implementation"> Implementation </a> </li> <li> <a href="/knowledge-base/getting-started#login"> Login </a> </li> <li> <a href="/knowledge-base/getting-started#importing"> Importing </a> </li> </ul> </li> <li> <a href="/knowledge-base/settings"> Settings </a> <ul> <li> <a href="/knowledge-base/settings#accounts-and-users"> Accounts and Users </a> </li> <li> <a href="/knowledge-base/settings#general"> General </a> </li> <li> <a href="/knowledge-base/settings#client-review-page"> Client Review Page </a> </li> <li> <a href="/knowledge-base/settings#connectivity"> Connectivity </a> </li> </ul> </li> <li> <a href="/knowledge-base/feedback"> Feedback </a> <ul> <li> <a href="/knowledge-base/feedback#review-response"> Review Response </a> </li> <li> <a href="/knowledge-base/feedback#moderation"> Moderation </a> </li> <li> <a href="/knowledge-base/feedback#social-sharing"> Social Sharing </a> </li> </ul> </li> <li> <a href="/knowledge-base/sales"> Sales </a> <ul> <li> <a href="/knowledge-base/sales#overview"> Overview </a> </li> <li> <a href="/knowledge-base/sales#manual-upload"> Manual Upload </a> </li> <li> <a href="/knowledge-base/sales#automated-upload"> Automated Upload </a> </li> <li> <a href="/knowledge-base/sales#data-source"> Data Source </a> </li> <li> <a href="/knowledge-base/sales#labels-and-tags"> Labels and Tags </a> </li> </ul> </li> <li> <a href="/knowledge-base/analytics-reports"> Analytics & Reports </a> <ul> <li> <a href="/knowledge-base/analytics-reports#settings-and-functionality"> Settings and Functionality </a> </li> <li> <a href="/knowledge-base/analytics-reports#essential-analytics"> Essential Analytics </a> </li> <li> <a href="/knowledge-base/analytics-reports#additional-analytics"> Additional Analytics </a> </li> <li> <a href="/knowledge-base/analytics-reports#advanced-insights"> Advanced Insights </a> </li> <li> <a href="/knowledge-base/analytics-reports#ai"> AI </a> </li> <li> <a href="/knowledge-base/analytics-reports#legacy-reports"> Legacy Reports </a> </li> </ul> </li> <li> <a href="/knowledge-base/marketing"> Marketing </a> <ul> <li> <a href="/knowledge-base/marketing#display-tools-settings"> Display Tools Settings </a> </li> <li> <a href="/knowledge-base/marketing#essential-display-tools"> Essential Display Tools </a> </li> <li> <a href="/knowledge-base/marketing#premium-features"> Premium Features </a> </li> <li> <a href="/knowledge-base/marketing#advertise"> Advertise </a> </li> </ul> </li> <li> <a href="/knowledge-base/campaigns"> Campaigns </a> <ul> <li> <a href="/knowledge-base/campaigns#overview"> Overview </a> </li> <li> <a href="/knowledge-base/campaigns#campaign-preferences"> Campaign Preferences </a> </li> <li> <a href="/knowledge-base/campaigns#feedback-preferenes"> Feedback Preferenes </a> </li> <li> <a href="/knowledge-base/campaigns#premium-features"> Premium Features </a> </li> </ul> </li> <li> <a href="/knowledge-base/products"> Products </a> <ul> <li> <a href="/knowledge-base/products#product-catalogue"> Product Catalogue </a> </li> <li> <a href="/knowledge-base/products#google-shopping-feed"> Google Shopping Feed </a> </li> <li> <a href="/knowledge-base/products#syndication"> Syndication </a> </li> </ul> </li> <li> <a href="/knowledge-base/premium-features"> Premium Features </a> <ul> <li> <a href="/knowledge-base/premium-features#surveys"> Surveys </a> </li> <li> <a href="/knowledge-base/premium-features#places"> Places </a> </li> <li> <a href="/knowledge-base/premium-features#qa"> Q&A </a> </li> <li> <a href="/knowledge-base/premium-features#sampling"> Sampling </a> </li> <li> <a href="/knowledge-base/premium-features#ecolabels"> Ecolabels </a> </li> <li> <a href="/knowledge-base/premium-features#communities"> Communities </a> </li> </ul> </li> <li> <a href="/knowledge-base/google-partnership"> Google Partnership </a> <ul> <li> <a href="/knowledge-base/google-partnership#google-knowledge-panel"> Google Knowledge Panel </a> </li> <li> <a href="/knowledge-base/google-partnership#google-star-rating"> Google Star Rating </a> </li> <li> <a href="/knowledge-base/google-partnership#google-ads"> Google Ads </a> </li> </ul> </li> <li> <a href="/knowledge-base/integrations"> Integrations </a> <ul> <li> <a href="/knowledge-base/integrations#klaviyo"> Klaviyo </a> </li> <li> <a href="/knowledge-base/integrations#magento"> Magento </a> </li> <li> <a href="/knowledge-base/integrations#shopify"> Shopify </a> </li> <li> <a href="/knowledge-base/integrations#autotrader"> AutoTrader </a> </li> <li> <a href="/knowledge-base/integrations#upzelo"> Upzelo </a> </li> <li> <a href="/knowledge-base/integrations#dotdigital"> dotdigital </a> </li> <li> <a href="/knowledge-base/integrations#fresh-relevance"> Fresh Relevance </a> </li> <li> <a href="/knowledge-base/integrations#mention-me"> Mention Me </a> </li> <li> <a href="/knowledge-base/integrations#ometria"> Ometria </a> </li> <li> <a href="/knowledge-base/integrations#woocommerce"> WooCommerce </a> </li> </ul> </li> <li> <a href="/knowledge-base/for-developers"> For Developers </a> <ul> <li> <a href="/knowledge-base/for-developers#api-guides"> API Guides </a> </li> <li> <a href="/knowledge-base/for-developers#reviews-summary-api"> Reviews Summary API </a> </li> <li> <a href="/knowledge-base/for-developers#reviews-api"> Reviews API </a> </li> <li> <a href="/knowledge-base/for-developers#authentication"> Authentication </a> </li> <li> <a href="/knowledge-base/for-developers#webhooks"> WebHooks </a> </li> <li> <a href="/knowledge-base/for-developers#zapier"> Zapier </a> </li> </ul> </li> <li> <a href="/knowledge-base/reviewers"> Reviewers </a> <ul> <li> <a href="/knowledge-base/reviewers#faqs"> FAQs </a> </li> <li> <a href="/knowledge-base/reviewers#leaving-a-review"> Leaving a review </a> </li> <li> <a href="/knowledge-base/reviewers#moderation"> Moderation </a> </li> <li> <a href="/knowledge-base/reviewers#autotrader"> AutoTrader </a> </li> </ul> </li> </ul> </div> <div class="kb-mobile-search kb-search" kb-language-tag="en" kb-group-id="165267349127"> <div class="kb-mobile-search__placeholder"></div> <div class="kb-mobile-search__box"> <div class="kb-mobile-search__bar"> <svg class="kb-mobile-search__mag" width="15" height="15" xmlns="http://www.w3.org/2000/svg"> <path d="M14.02 12.672l-3.64-3.64a5.687 5.687 0 0 0 1.06-3.312A5.726 5.726 0 0 0 5.72 0 5.726 5.726 0 0 0 0 5.72a5.726 5.726 0 0 0 5.72 5.72 5.687 5.687 0 0 0 3.311-1.06l3.641 3.64a.95.95 0 0 0 1.348 0 .953.953 0 0 0 0-1.348zm-8.3-3.139a3.813 3.813 0 1 1 0-7.626 3.813 3.813 0 0 1 0 7.626z" fill="#4A4A4A" fill-rule="evenodd" /> </svg> <form action="/knowledge-base/kb-search-results"> <input type="text" class="kb-mobile-search__input kb-search__input" name="term" autocomplete="off" placeholder="Search for answers"> <input type="hidden" name="ref" value=""> </form> <svg class="kb-mobile-search__close" width="14" height="14" xmlns="http://www.w3.org/2000/svg"> <g stroke="#4A4A4A" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <path d="M1 12.314L12.314 1M12.314 12.314L1 1" /> </g> </svg> </div> <ul class="kb-search__suggestions" data-lang="Results for """></ul> </div> </div> </div> </div> <script> kbDom.whenReady(function() { // Mobile Nav Menu var mobileToggle = function() { var navMenuOpen = document.getElementById('kb-header__main-nav-target'); var langNavOpen = document.getElementById('kb-header__langs-nav-target'); var navClose = document.getElementById('kb-header__close-target'); navMenuOpen.addEventListener('click',function() { document.body.classList.toggle('kb-header__main-nav-open'); }); if (langNavOpen) { langNavOpen.addEventListener('click',function() { document.body.classList.toggle('kb-header__lang-nav-open'); }); } navClose.addEventListener('click',function() { document.body.classList.remove('kb-header__main-nav-open'); document.body.classList.remove('kb-header__lang-nav-open'); }); }; window.addEventListener('click', mobileToggle); mobileToggle(); kbDom.initDropdown(document.querySelector('[data-kbui-dropdown-contents="lang-switcher"]')) // Mobile Cat Menu document.querySelector('.kb-mobile-menu__current-page').addEventListener('click',function() { document.querySelector('.kb-mobile-header').classList.toggle('menu-open'); }); document.querySelector('.kb-mobile-search__mag').addEventListener('click',function() { document.querySelector('.kb-mobile-header').classList.toggle('search-open'); if (document.querySelector('.kb-mobile-header').classList.contains('search-open')) { document.querySelector('.kb-mobile-search__input').focus(); } }); document.querySelector('.kb-mobile-search__close').addEventListener('click',function() { document.querySelector('.kb-mobile-header').classList.remove('search-open'); }); }); </script> <div class="kb-search-section kb-search-section--full kb-search-section-with-image " data-preview-id="kb-search-section"> <div class="kb-search-section__content content-container"> <h1 class="kb-search-section__title"> <div class="kb-search-section__title_inner" data-preview-id="kb-search-title"> How can we help? </div> </h1> <div class="kb-search" kb-language-tag="en" kb-group-id="165267349127"> <div class="kb-search__placeholder"></div> <div class="kb-search__box"> <div class="kb-search__bar"> <svg class="kb-search__mag" width="15" height="15" xmlns="http://www.w3.org/2000/svg"> <path d="M14.02 12.672l-3.64-3.64a5.687 5.687 0 0 0 1.06-3.312A5.726 5.726 0 0 0 5.72 0 5.726 5.726 0 0 0 0 5.72a5.726 5.726 0 0 0 5.72 5.72 5.687 5.687 0 0 0 3.311-1.06l3.641 3.64a.95.95 0 0 0 1.348 0 .953.953 0 0 0 0-1.348zm-8.3-3.139a3.813 3.813 0 1 1 0-7.626 3.813 3.813 0 0 1 0 7.626z" fill="#4A4A4A" fill-rule="evenodd" /> </svg> <form action="/knowledge-base/kb-search-results"> <input type="text" class="kb-search__input" name="term" autocomplete="off" placeholder="Search for answers" required> </form> <svg class="kb-search__close" width="14" height="14" xmlns="http://www.w3.org/2000/svg"> <g stroke="#4A4A4A" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <path d="M1 12.314L12.314 1M12.314 12.314L1 1" /> </g> </svg> </div> <ul class="kb-search__suggestions" data-lang="Results for """></ul> </div> </div> </div> </div> </header> <main data-preview-id="kb-index-categories-container"> <div> <div class="content-container"> <div class="kb-index kb-index--cards "> <a id="kb-index__category-185504662303" href="/knowledge-base/faqs" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#7c98b6"></div> <div class="kb-index__category" data-preview-id="kb-index__category-185504662303"> <h3>FAQs</h3> <h6 class="kb-index__category-description"> General questions regarding Feefo and the hub platform. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181454045259" href="/knowledge-base/getting-started" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#7c98b6"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181454045259"> <h3>Getting Started</h3> <h6 class="kb-index__category-description"> Learn about Feefo, navigating the platform and how to setup your account. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181457236371" href="/knowledge-base/settings" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#7c98b6"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181457236371"> <h3>Settings</h3> <h6 class="kb-index__category-description"> Configure the your brand profile, user access and global preferences. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181453817997" href="/knowledge-base/feedback" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#fdd100"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181453817997"> <h3>Feedback</h3> <h6 class="kb-index__category-description"> Find out how to respond to and moderate feedback to display on widgets and social media. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181453818032" href="/knowledge-base/sales" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#fdd100"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181453818032"> <h3>Sales</h3> <h6 class="kb-index__category-description"> Discover the different methods to upload sales/order information or connect data sources. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181455469439" href="/knowledge-base/analytics-reports" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#fdd100"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181455469439"> <h3>Analytics & Reports</h3> <h6 class="kb-index__category-description"> Understand the different analytic dashboards and how they can help you unlock valuable insights on your consumers. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181455468912" href="/knowledge-base/marketing" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#fdd100"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181455468912"> <h3>Marketing</h3> <h6 class="kb-index__category-description"> Learn about the various display tools and how to implement them across your platforms and collateral. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181453818254" href="/knowledge-base/campaigns" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#fdd100"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181453818254"> <h3>Campaigns</h3> <h6 class="kb-index__category-description"> Find out how to update campaign preferences, feedback flow and thank you page content. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181455346738" href="/knowledge-base/products" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#fdd100"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181455346738"> <h3>Products</h3> <h6 class="kb-index__category-description"> Upload your product catalogue and connect it to your google shopping feed. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181929480504" href="/knowledge-base/premium-features" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#1905fa"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181929480504"> <h3>Premium Features</h3> <h6 class="kb-index__category-description"> </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181455472462" href="/knowledge-base/google-partnership" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#1905fa"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181455472462"> <h3>Google Partnership</h3> <h6 class="kb-index__category-description"> Find out how to influence your knowledge panel, star ratings and google ads. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-181457236582" href="/knowledge-base/integrations" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#1905fa"></div> <div class="kb-index__category" data-preview-id="kb-index__category-181457236582"> <h3>Integrations</h3> <h6 class="kb-index__category-description"> From e-commerce to marketing tools, find out how we integrate our tools. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-165282227996" href="/knowledge-base/for-developers" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#000000"></div> <div class="kb-index__category" data-preview-id="kb-index__category-165282227996"> <h3>For Developers</h3> <h6 class="kb-index__category-description"> Check out our technical developer articles. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> <a id="kb-index__category-165282396069" href="/knowledge-base/reviewers" class="kb-index__category-flex kb-index__category--3col"> <div class="kb-index__category-color" style="background-color:#000000"></div> <div class="kb-index__category" data-preview-id="kb-index__category-165282396069"> <h3>Reviewers</h3> <h6 class="kb-index__category-description"> Learn how to submit and edit reviews. </h6> <span class="kb-index__see-all-link kb__text-link-small">See all articles</span> </div> </a> </div> </div> </div> </main> <footer> <div class="kb-sticky-footer" data-preview-id="kb-footer"> <div class="kb-footer"> <div class="kb-footer__center-aligned-content"> <div class="kb-footer__title">Find us on</div> <div class="kb-footer__social"> <ul> <li><a href="https://www.facebook.com/FeefoOfficial" class="facebook" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/facebook_circle_grey.png" alt="facebook_social_link_icon_alt_text"> </a></li> <li><a href="https://twitter.com/feefo_official" class="twitter" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/twitter_circle_grey.png" alt="twitter_social_link_icon_alt_text"> </a></li> <li><a href="https://www.instagram.com/feefo_official" class="instagram" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/instagram_circle_grey.png" alt="instagram_social_link_icon_alt_text"> </a></li> <li><a href="https://uk.linkedin.com/company/feefo" class="linkedin" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/linkedin_circle_grey.png" alt="linkedin_social_link_icon_alt_text"> </a></li> <li><a href="https://www.youtube.com/c/Feefo_Official" class="youtube" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/youtube_circle_grey.png" alt="youtube_social_link_icon_alt_text"> </a></li> </ul> </div> </div> <div class="kb-footer__links-container"> <ul class="kb-footer__links columns__four"> <li class="kb-footer__company-website-link"> <a href="//business.feefo.com" target="_blank" rel="noopener"> Go to business.feefo.com <svg width="12" height="12" xmlns="http://www.w3.org/2000/svg"> <path d="M8.11 10.223V7.0472l1.308-1.3077v4.4835c0 .9323-.7628 1.6952-1.6953 1.6952H1.6952C.7628 11.9182 0 11.1553 0 10.223V4.1955C0 3.2628.7628 2.5 1.6952 2.5h4.4833L4.8707 3.8082H1.6952c-.2099 0-.3872.1771-.3872.3873v6.0275c0 .2098.1773.387.3872.387h6.0275c.21 0 .3873-.1772.3873-.387zM5.9428.4417L12.0137 0l-.442 6.0708L9.6368 4.136 6.0925 7.68 4.3333 5.9207l3.544-3.5442L5.9428.4417z" fill="#2d3e50" /> </svg> </a> </li> <li class="kb-footer__support-form-link"><a href="/knowledge-base/kb-tickets/new">Submit a ticket</a></li> <li class="kb-footer__customer-portal-link"><a href="https://tickets.feefo.com/tickets-view">Go to Customer Portal</a></li> <li class="kb-footer__custom-link"><a href="https://www.g2.com/products/feefo/reviews?utm_source=rewards-badge">Love Feefo? Why not rate us on G2</a></li> </ul> </div> </div> </div> </footer>  <script type="text/javascript"> var _hsq = _hsq || []; _hsq.push(["setContentType", "listing-page"]); _hsq.push(["setCanonicalUrl", "https:\/\/help.feefo.com\/knowledge-base"]); _hsq.push(["setPageId", "165267349127"]); _hsq.push(["setContentMetadata", { "contentPageId": null, "legacyPageId": null, "contentFolderId": null, "contentGroupId": 165267349127, "abTestId": null, "languageVariantId": null, "languageCode": null, }]); </script> <script type="text/javascript" id="hs-script-loader" async defer src="/hs/scriptloader/5707407.js"></script>  <script type="text/javascript"> var hsVars = { render_id: "018bce7a-4317-4ae0-b973-40ea403a77e5", ticks: 1743767313419, page_id: 0, content_group_id: 165267349127, portal_id: 5707407, app_hs_base_url: "https://app.hubspot.com", cp_hs_base_url: "https://cp.hubspot.com", language: "en", analytics_page_type: "", scp_content_type: "", analytics_page_id: "165267349127", category_id: 6, folder_id: 0, is_hubspot_user: false } </script> <script defer src="/hs/hsstatic/HubspotToolsMenu/static-1.432/js/index.js"></script> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/template_assets/DEFAULT_ASSET/1743700753421/template_purify.min.js"></script> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/template_assets/DEFAULT_ASSET/1743700751684/template_kb-search.min.js"></script> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/template_assets/DEFAULT_ASSET/1743700748112/template_sticky-header.min.js"></script> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hubfs/7052064/hub_generated/template_assets/DEFAULT_ASSET/1743700754883/template_smooth-anchors-scrolling.min.js"></script> </body></html>

CINXE.COM

Knowledge Base