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raidboxes® Status - Incident History
<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"> <channel> <title>raidboxes® Status - Incident History</title> <link>https://raidboxes.statuspage.io</link> <description>Statuspage</description> <pubDate>Fri, 15 Nov 2024 10:21:27 +0100</pubDate> <item> <title>Raidboxes Dashboard under maintenance</title> <description> <p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:58</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:32</var> CET</small><br><strong>Identified</strong> - The Raidboxes Dashboard has been set to maintenance mode. We are going to post further updates soon.</p> </description> <pubDate>Fri, 15 Nov 2024 09:58:13 +0100</pubDate> <link>https://raidboxes.statuspage.io/incidents/jz84676wvwwh</link> <guid>https://raidboxes.statuspage.io/incidents/jz84676wvwwh</guid> </item> <item> <title>Raidboxes Dashboard under maintenance</title> <description> <p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>12:21</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>11:31</var> CET</small><br><strong>Identified</strong> - The Raidboxes Dashboard has been set to maintenance mode. We are going to post further updates soon.</p> </description> <pubDate>Thu, 31 Oct 2024 12:21:15 +0100</pubDate> <link>https://raidboxes.statuspage.io/incidents/rpxwnrj8dd1k</link> <guid>https://raidboxes.statuspage.io/incidents/rpxwnrj8dd1k</guid> </item> <item> <title>Raidboxes Dashboard under maintenance</title> <description> <p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:18</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>12:39</var> CET</small><br><strong>Identified</strong> - The Raidboxes Dashboard has been set to maintenance mode. We are going to post further updates soon.</p> </description> <pubDate>Wed, 30 Oct 2024 14:18:59 +0100</pubDate> <link>https://raidboxes.statuspage.io/incidents/n4sw3tzk6lng</link> <guid>https://raidboxes.statuspage.io/incidents/n4sw3tzk6lng</guid> </item> <item> <title>SFTP Outage</title> <description> <p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>10:18</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>09:15</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> </description> <pubDate>Wed, 30 Oct 2024 10:18:30 +0100</pubDate> <link>https://raidboxes.statuspage.io/incidents/h9hc1y6f7yss</link> <guid>https://raidboxes.statuspage.io/incidents/h9hc1y6f7yss</guid> </item> <item> <title>Scheduled Maintenance for the Raidboxes Dashboard</title> <description> <p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>10:55</var> CEST</small><br><strong>Scheduled</strong> - Due to an scheduled maintenance update, the Raidboxes Dashboard will be set to maintenance mode for 120 Minutes during that time. Your Boxes, domains and mailboxes won't be affected by this update.</p> </description> <pubDate>Wed, 23 Oct 2024 00:00:02 +0200</pubDate> <maintenanceEndDate>Wed, 23 Oct 2024 00:00:00 +0200</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/6st94nzp3zbw</link> <guid>https://raidboxes.statuspage.io/incidents/6st94nzp3zbw</guid> </item> <item> <title>Outage of Support Live-Chat</title> <description> <p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>12:54</var> CEST</small><br><strong>Resolved</strong> - According to Intercom, this incident has been resolved.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>12:09</var> CEST</small><br><strong>Identified</strong> - Our Live-Chat, managed by third-party service, is partly unavailable. We are waiting for the provider to resolve the issue.</p> </description> <pubDate>Mon, 21 Oct 2024 12:54:45 +0200</pubDate> <link>https://raidboxes.statuspage.io/incidents/g67m5vrj4gf6</link> <guid>https://raidboxes.statuspage.io/incidents/g67m5vrj4gf6</guid> </item> <item> <title>Scheduled Maintenance for the Raidboxes Dashboard</title> <description> <p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:51</var> CEST</small><br><strong>Scheduled</strong> - Due to an scheduled maintenance update, the Raidboxes Dashboard will be set to maintenance mode for 30 Minutes during that time. Your Boxes, domains and mailboxes won't be affected by this update.</p> </description> <pubDate>Tue, 15 Oct 2024 00:00:02 +0200</pubDate> <maintenanceEndDate>Tue, 15 Oct 2024 00:00:00 +0200</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/18sp84ljpx5q</link> <guid>https://raidboxes.statuspage.io/incidents/18sp84ljpx5q</guid> </item> <item> <title>Raidboxes Dashboard Downtime</title> <description> <p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:21</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>11:51</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:47</var> CEST</small><br><strong>Identified</strong> - Our data center operator has identified an issue affecting the Raidboxes Dashboard server and is currently working on a solution. We have not received any information that other systems or Boxes are affected by the problem.</p> </description> <pubDate>Tue, 10 Sep 2024 12:21:34 +0200</pubDate> <link>https://raidboxes.statuspage.io/incidents/1b5m3800vhk3</link> <guid>https://raidboxes.statuspage.io/incidents/1b5m3800vhk3</guid> </item> <item> <title>Scheduled Maintenance for Contract Management & Billing System</title> <description> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>19:52</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance for our contract management and billing system, affecting all payment or subscription related actions (such as the checkout or the management payment methods).</p> </description> <pubDate>Sat, 07 Sep 2024 02:00:02 +0200</pubDate> <maintenanceEndDate>Sat, 07 Sep 2024 02:00:00 +0200</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/m3t8qwsqn8cm</link> <guid>https://raidboxes.statuspage.io/incidents/m3t8qwsqn8cm</guid> </item> <item> <title>Scheduled Maintenance for the Raidboxes Dashboard</title> <description> <p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>20:10</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>10:36</var> CEST</small><br><strong>Scheduled</strong> - Due to an important maintenance update, the Raidboxes Dashboard will be set to maintenance mode during that time. Your Boxes, domains and mailboxes won't be affected by this update.</p> </description> <pubDate>Tue, 20 Aug 2024 20:10:02 +0200</pubDate> <maintenanceEndDate>Tue, 20 Aug 2024 20:10:00 +0200</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/gwph4hzm4hk9</link> <guid>https://raidboxes.statuspage.io/incidents/gwph4hzm4hk9</guid> </item> <item> <title>Scheduled maintenance for Raidboxes Dashboard and Contract Management & Billing System</title> <description> <p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>21:48</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance to perform an important update for our services. Your Boxes will not be affected by this update.<br /><br />The Raidboxes Dashboard will have a short downtime of 1-2 minutes, while the contract management and billing system will run with limited availability during the maintenance.</p> </description> <pubDate>Wed, 14 Aug 2024 00:00:02 +0200</pubDate> <maintenanceEndDate>Wed, 14 Aug 2024 00:00:00 +0200</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/r2j9v9n2y68h</link> <guid>https://raidboxes.statuspage.io/incidents/r2j9v9n2y68h</guid> </item> <item> <title>Issue with Box creation – Raidboxes Dashboard in maintenance mode</title> <description> <p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>13:07</var> CEST</small><br><strong>Resolved</strong> - We were able to solve the issue and have deactivated maintenance mode.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>12:47</var> CEST</small><br><strong>Identified</strong> - We're currently facing issues with Backup handling and Box creation that affect most of the basic Raidboxes Dashboard features and functions. We therefore activated the maintenance mode for the Raidboxes Dashboard until the issue is fixed.<br /><br />We have already identified the source of the issue and are working on rolling out a fix. <br /><br />We'll update this incident report as soon as we have new information.</p> </description> <pubDate>Mon, 22 Jul 2024 13:07:47 +0200</pubDate> <link>https://raidboxes.statuspage.io/incidents/6gxzjxxkph64</link> <guid>https://raidboxes.statuspage.io/incidents/6gxzjxxkph64</guid> </item> <item> <title>Outage in Adding and Editing Credit Cards</title> <description> <p><small>May <var data-var='date'>22</var>, <var data-var='time'>16:45</var> CEST</small><br><strong>Resolved</strong> - Das Problem wurde gelöst und Kreditkartendaten können nun wieder hinzugefügt oder geändert werden.<br />==================<br />The problem has been solved and credit card details can now be added or changed again.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>11:28</var> CEST</small><br><strong>Identified</strong> - === English version below ===<br /><br />Derzeit können keine Kreditkartendaten hinzugefügt oder geändert werden. Grund dafür ist eine technische Umstellung bei unserem Zahlungsdienstleister.<br /><br />Zahlungen mit bestehenden und gültigen Kreditkartendaten werden weiterhin vorgenommen.<br /><br />Lastschrift- und Rechnungszahlungen sind hiervon nicht betroffen.<br /><br />==================<br /><br />Currently, no credit card details can be added or changed. This is due to a technical change at our payment service provider.<br /><br />Payments with existing and valid credit card details will continue to be made.<br /><br />Direct debit and invoice payments are not affected by this.</p> </description> <pubDate>Wed, 22 May 2024 16:45:10 +0200</pubDate> <link>https://raidboxes.statuspage.io/incidents/0fm0pd0g4gp9</link> <guid>https://raidboxes.statuspage.io/incidents/0fm0pd0g4gp9</guid> </item> <item> <title>Box creation and cloning restricted</title> <description> <p><small>May <var data-var='date'>15</var>, <var data-var='time'>17:34</var> CEST</small><br><strong>Resolved</strong> - Der Fix läuft nun stabil, Boxen lassen sich wieder ganz normal erstellen.<br /><br />=========<br />The problem was successfully fixed. Cloning and Box creation works as expected again.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>17:10</var> CEST</small><br><strong>Monitoring</strong> - Der Fix wurde nun deployed und das Problem sollte damit behoben sein. Das Verhalten des Dashbaords wird nun noch überwacht und im Erfolgsfall auf "gelöst" gestellt. <br /><br />=============<br />A fix has been deployed. The Dashboard's behaviour is now being monitored. Should the fix work as expected we'll set the issue to "resolved".</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>15:02</var> CEST</small><br><strong>Identified</strong> - === English version below ===<br /><br />Aktuell treten beim Klonen und Erstellen neuer Boxen Probleme auf. Grund dafür ist ein Fehler in unserem Box-Erstellen Workflow. Derzeit sind alle Box Typen und Leistungsstufen betroffen. Es kommt durch die Probleme beim Box-Erstellen nicht zu Beeinträchtigungen bereits bestehender Boxen.<br /><br />Unser Engineering Team arbeitet bereits an einer Lösung und wird diese so schnell wie möglich live schalten. Sobald das Problem behoben wurde, updaten wir diese Statusmeldung entsprechend.<br /><br />==================<br /><br />Due to issues in our Box creation workflow, users will experience problems when trying to clone or create new Boxes at the moment. The issue has been identified and a fix is being implemented. The issue currently affects all Box types and sizes. Existing Boxes are not affected by this issue.<br /><br />When the issue is resolved, we will update this incident report accordingly.</p> </description> <pubDate>Wed, 15 May 2024 17:34:41 +0200</pubDate> <link>https://raidboxes.statuspage.io/incidents/n50hsgg9p2rf</link> <guid>https://raidboxes.statuspage.io/incidents/n50hsgg9p2rf</guid> </item> <item> <title>Scheduled maintenance for all Boxes on the old infrastructure</title> <description> <p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>13:24</var> CEST</small><br><strong>Scheduled</strong> - On April 25, all Boxes on the old infrastructure will undergo scheduled maintenance which will require a reboot of each Box. The downtime is expected to be 2-3 minutes.<br /><br />Boxes on the new infrastructure won't be affected by this maintenance.</p> </description> <pubDate>Fri, 26 Apr 2024 00:00:05 +0200</pubDate> <maintenanceEndDate>Fri, 26 Apr 2024 00:00:00 +0200</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/xx03mhs4btjz</link> <guid>https://raidboxes.statuspage.io/incidents/xx03mhs4btjz</guid> </item> <item> <title>Help Center Outage</title> <description> <p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>20:25</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>09:59</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. Until then the Help Center can be accessed via the following link: https://intercom.help/raidboxes/de/</p> </description> <pubDate>Tue, 16 Apr 2024 20:25:44 +0200</pubDate> <link>https://raidboxes.statuspage.io/incidents/4qkmhm9wln7f</link> <guid>https://raidboxes.statuspage.io/incidents/4qkmhm9wln7f</guid> </item> <item> <title>Scheduled maintenance for all Boxes on the Raidboxes 2.0 infrastructure</title> <description> <p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>22:02</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>20:51</var> CEST</small><br><strong>Scheduled</strong> - On April 11, all Boxes on the new infrastructure will undergo scheduled maintenance which will require a reboot of each Box. The downtime is expected to be less than 2 minutes.</p> </description> <pubDate>Thu, 11 Apr 2024 22:02:02 +0200</pubDate> <maintenanceEndDate>Thu, 11 Apr 2024 22:02:00 +0200</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/ckxfzw253vd0</link> <guid>https://raidboxes.statuspage.io/incidents/ckxfzw253vd0</guid> </item> <item> <title>Scheduled Maintenance for Raidboxes Dashboard</title> <description> <p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>23:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>23:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>18:36</var> CET</small><br><strong>Scheduled</strong> - The Dashboard will be undergoing scheduled maintenance during this time.</p> </description> <pubDate>Tue, 19 Mar 2024 23:30:56 +0100</pubDate> <maintenanceEndDate>Tue, 19 Mar 2024 23:30:00 +0100</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/zqf6slrcr7dq</link> <guid>https://raidboxes.statuspage.io/incidents/zqf6slrcr7dq</guid> </item> <item> <title>Limitations on creating Pro Boxes and above</title> <description> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:05</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>22:42</var> CET</small><br><strong>Identified</strong> - Until Monday the creation of Pro Boxes (and above) may be limited due to delayed hardware deliverability. The limitations affect both new Boxes and Box clones (that are created from a backup as a Pro Box or above). The performance of existing Boxes is not affected by this incident.</p> </description> <pubDate>Mon, 04 Mar 2024 10:05:12 +0100</pubDate> <link>https://raidboxes.statuspage.io/incidents/m42cd73bpmd2</link> <guid>https://raidboxes.statuspage.io/incidents/m42cd73bpmd2</guid> </item> <item> <title>Potenzielle Störungen beim Emailempfang</title> <description> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>18:09</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>18:09</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:19</var> CET</small><br><strong>Monitoring</strong> - Derzeit gibt es eine Störung bei unserem Partner Mailbox.org. Dadurch können folgende Funktionen beeinträchtigt sein:<br /><br />- Login in den Webmailer<br />- teilweise der Versand und der Empfang von E-Mails<br /><br />In der Zwischenzeit versendete oder empfangene E-Mails sind auf einen sogenannten Soft-Bounce gestellt, so dass die betroffenen E-Mails zu einem späteren Zeitpunkt erneut empfangen/versendet werden können. Sobald das Problem behoben ist, updaten wir den Status natürlich entsprechend.</p> </description> <pubDate>Tue, 09 Jan 2024 18:09:28 +0100</pubDate> <link>https://raidboxes.statuspage.io/incidents/qfmd6dm76wj3</link> <guid>https://raidboxes.statuspage.io/incidents/qfmd6dm76wj3</guid> </item> <item> <title>Scheduled maintenance work on the payment service and interface</title> <description> <p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>01:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:16</var> CET</small><br><strong>Scheduled</strong> - From Tuesday, Dec 12, 23:00 to Wednesday, Dec 13, 01:00 we will be updating our dashboard's payment provider interface. The following service won't be available during this time:<br /><br />- the checkout<br />- your contract management view<br />- your invoice overview<br /><br />Your Boxes, domains and email inboxes won't be affected by the update.<br /><br />======================================<br /><br />In der Nacht von Dienstag den 12.12.2023 auf Mittwoch den 13.12.2023 updaten wir die Schnittstelle zwischen dem Raidboxes Dashboard und unserem Zahlungsdienstleister. In der Zeit von 23:00 Uhr bis 01:00 Uhr sind die folgenden Dienste des Raidboxes Dashboards daher nicht erreichbar:<br /><br />- der Buchungsprozess<br />- deine Vertragsverwaltung<br />- die Rechnungsübersicht im Raidboxes Dashboard<br /><br />Deine Boxen, Domains und Emailpostfächer werden von den Updates nicht beeinträchtigt.</p> </description> <pubDate>Wed, 13 Dec 2023 01:00:41 +0100</pubDate> <maintenanceEndDate>Wed, 13 Dec 2023 01:00:00 +0100</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/54nn599xzrg5</link> <guid>https://raidboxes.statuspage.io/incidents/54nn599xzrg5</guid> </item> <item> <title>Geplante Wartungsarbeiten an Zahlungsdienstleisterschnittstelle</title> <description> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>01:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:35</var> CET</small><br><strong>Scheduled</strong> - In der Nacht von Donnerstag den 07.12.2023 auf Freitag den 08.12.2023 updaten wir die Schnittstelle zwischen dem Raidboxes Dashboard und unserem Zahlungsdienstleister. In der Zeit von 23:00 Uhr bis 01:00 Uhr sind die folgenden Dienste des Raidboxes-Dashboards daher nicht erreichbar:<br /><br />- der Buchungsprozess<br />- deine Vertragsverwaltung<br />- die Rechnungsübersicht im RB Dashboard<br /><br />Deine Boxen, Domains und Emailpostfächer werden von den Updates nicht beeinträchtigt.<br /><br />======================================<br /><br />From Thursday, Dec 7, 23:00 to Friday, Dec 8, 01:00 we will be updating our dashboard's payment provider interface. The following service won't be available during this time:<br /><br />- the checkout<br />- your contract management view<br />- your invoice overview<br /><br />Your Boxes, domains and email inboxes won't be affected by the update.</p> </description> <pubDate>Fri, 08 Dec 2023 01:01:13 +0100</pubDate> <maintenanceEndDate>Fri, 08 Dec 2023 01:00:00 +0100</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/28glknncq8hx</link> <guid>https://raidboxes.statuspage.io/incidents/28glknncq8hx</guid> </item> <item> <title>Scheduled Maintenance for a few Boxes (only Pro plans and above)</title> <description> <p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>06:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>04:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>14:06</var> CET</small><br><strong>Scheduled</strong> - Tomorrow, on November 16, we’ll perform maintenance work a few Boxes, between 04:00-06:00 am. This will cause a downtime of 60 minutes. All customers of the affected Boxes have already received an email by our Support team.<br /><br />As soon as the maintenance is done, all Boxes will be available as usual.</p> </description> <pubDate>Thu, 16 Nov 2023 06:01:26 +0100</pubDate> <maintenanceEndDate>Thu, 16 Nov 2023 06:00:00 +0100</maintenanceEndDate> <link>https://raidboxes.statuspage.io/incidents/109x3n0qscs1</link> <guid>https://raidboxes.statuspage.io/incidents/109x3n0qscs1</guid> </item> <item> <title>Outage of Support Live-Chat and Help Center</title> <description> <p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>18:41</var> CEST</small><br><strong>Resolved</strong> - According to Intercom, this incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>17:54</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented by Intercom. The results are still being monitored.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>16:36</var> CEST</small><br><strong>Identified</strong> - Our Live-Chat and Help Center, managed by third-party service, are partly unavailable. We are waiting for the provider to resolve the issue.</p> </description> <pubDate>Thu, 12 Oct 2023 18:41:43 +0200</pubDate> <link>https://raidboxes.statuspage.io/incidents/7zl2rsby6vjy</link> <guid>https://raidboxes.statuspage.io/incidents/7zl2rsby6vjy</guid> </item> <item> <title>Outage of Raidboxes Help Center</title> <description> <p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:40</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:31</var> CEST</small><br><strong>Monitoring</strong> - The Help Center service is back online, we're still monitoring the results.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:22</var> CEST</small><br><strong>Identified</strong> - Our Help Center, the third-party service, is currently unavailable. We are waiting for the provider to resolve the issue.</p> </description> <pubDate>Thu, 28 Sep 2023 09:40:24 +0200</pubDate> <link>https://raidboxes.statuspage.io/incidents/0sgp6bwp1y98</link> <guid>https://raidboxes.statuspage.io/incidents/0sgp6bwp1y98</guid> </item> </channel> </rss>