CINXE.COM

<!doctype html>      <html class="no-js" lang="en" prefix="og: http://ogp.me/ns#">  <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://www.zendesk.com/internal-help-desk/","20161018180629","https://web.archive.org/","web","/_static/", "1476813989"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <script> // Create ga object before optimizely loads, since the snippet for // analytics.js is being loaded async through GTM window.ga = window.ga || function() { (window.ga.q = window.ga.q || []).push(arguments) }; </script> <script src="//web.archive.org/web/20161018180629js_/https://cdn.optimizely.com/js/112699136.js"></script> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta charset="UTF-8"/> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <meta name="google-site-verification" content="2q8u-0_6HxJZdS7l7LYlf-WDEYwIPvdJ_XVujkTFNCY"/> <meta name="viewport" content="width=device-width">  <link rel="stylesheet" type="text/css" media="all" href="https://web.archive.org/web/20161018180629cs_/https://d1eipm3vz40hy0.cloudfront.net/css/screen.min.9abbf7a5.css"/> <link rel="profile" href="https://gmpg.org/xfn/11"/> <link rel="dns-prefetch" href="//web.archive.org/web/20161018180629/https://d16cvnquvjw7pr.cloudfront.net/"> <link rel="dns-prefetch" href="//web.archive.org/web/20161018180629/https://ajax.googleapis.com/"> <link rel="shortcut icon" href="//web.archive.org/web/20161018180629im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/favicon.ico"/> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="//web.archive.org/web/20161018180629im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/zendesk144.png"> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="//web.archive.org/web/20161018180629im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/zendesk114.png"> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="//web.archive.org/web/20161018180629im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/zendesk72.png"> <link rel="apple-touch-icon-precomposed" href="//web.archive.org/web/20161018180629im_/https://d26a57ydsghvgx.cloudfront.net/www/public/assets/images/logos/zendesk57.png"> <meta property="og:image" content="https://web.archive.org/web/20161018180629im_/https://d16cvnquvjw7pr.cloudfront.net/images/blog/zendesk-default-placeholder.jpg"/> <title>Internal Help Desk Software for Employees | Zendesk</title> <meta name="description" content="Zendesk offers enterprise multi-channel internal help desk software and 24x7 employee self service in a single system - ideal for HR and IT teams."/> <link rel="canonical" href="https://web.archive.org/web/20161018180629/https://www.zendesk.com/internal-help-desk/"/> <meta property="og:locale" content="en_US"/> <meta property="og:type" content="article"/> <meta property="og:title" content="Internal Help Desk Software for Employees | Zendesk"/> <meta property="og:description" content="Zendesk offers enterprise multi-channel internal help desk software and 24x7 employee self service in a single system - ideal for HR and IT teams."/> <meta property="og:url" content="https://web.archive.org/web/20161018180629/https://www.zendesk.com/internal-help-desk/"/> <meta property="og:site_name" content="Zendesk"/> <meta property="og:image" content="https://web.archive.org/web/20161018180629im_/https://www.zendesk.com//d1eipm3vz40hy0.cloudfront.net/images/p-internal-service-desk/test-icon.png"/> </head> <body data-useragent class="lang-en responsive " lang="en-US"> <script type="text/javascript"> window.heap=window.heap||[],heap.load=function(e,t){window.heap.appid=e,window.heap.config=t=t||{};var r=t.forceSSL||"https:"===document.location.protocol,a=document.createElement("script");a.type="text/javascript",a.async=!0,a.src=(r?"https:":"http:")+"//web.archive.org/web/20161018180629/https://cdn.heapanalytics.com/js/heap-"+e+".js";var n=document.getElementsByTagName("script")[0];n.parentNode.insertBefore(a,n);for(var o=function(e){return function(){heap.push([e].concat(Array.prototype.slice.call(arguments,0)))}},p=["addEventProperties","addUserProperties","clearEventProperties","identify","removeEventProperty","setEventProperties","track","unsetEventProperty"],c=0;c<p.length;c++)heap[p[c]]=o(p[c])}; heap.load("1646711747"); </script> <script type="text/javascript"> (function() { var loadConvertro = function() { (function(c){var e=document.createElement("script"); e.type='text/javascript';e.async=true; e.src='//web.archive.org/web/20161018180629/https://d1ivexoxmp59q7.cloudfront.net/'+c+'/live.js'; var n=document.getElementsByTagName('script')[0]; n.parentNode.insertBefore(e,n);})('zendesk'); }; if (!window.potentialBot) { loadConvertro(); } }()); </script> <div class="cookie-notice"> <div class="wrap"> <p> By using our site, you consent to our use of cookies. <a href="https://web.archive.org/web/20161018180629/https://www.zendesk.com/company/cookies/">Learn more</a> <a class="js-disable-notice-cookie" href="javascript:;">Dismiss</a> </p> </div> </div> <header class="masthead " role="banner"> <div class="masthead-top col-960 unpadded"> <div class="secondary-menu menu"> <a class="list list-vert secondary-menu-item masthead-top-item masthead-top-i18n company" href="/web/20161018180629/https://www.zendesk.com/login/">Login</a> <a class="list secondary-menu-item masthead-top-i18n company" href="//web.archive.org/web/20161018180629/https://support.zendesk.com/">Support</a> <ul class="list secondary-menu-item masthead-top-i18n company"> <li class="first"> <a href="#">Company<span class="ent-text"></span></a> <ul class="list-sub"> <li class="list-item"><a href="/web/20161018180629/https://www.zendesk.com/about/">About us</a></li> <li class="list-item"><a href="/web/20161018180629/https://www.zendesk.com/company/press/">Press</a></li> <li class="list-item SL_norewrite"><a href="//web.archive.org/web/20161018180629/https://investor.zendesk.com/">Investors</a></li> <li class="list-item SL_norewrite"><a href="/web/20161018180629/https://www.zendesk.com/company/events/">Events</a></li> <li class="list-item"><a href="/web/20161018180629/https://www.zendesk.com/jobs/">Careers</a></li> <li class="list-item"><a href="/web/20161018180629/https://www.zendesk.com/support/contact/">Contact us</a></li> </ul> </li> </ul> <ul class="list SL_swap secondary-menu-item masthead-top-i18n" id="smartling-lang-dropdown"> <li class="first"><a href="#">English<span class="ent-text"></span></a> <ul class="list-sub"> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.es/">Español</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.com.mx/">Español (LATAM)</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.com.br/">Português</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.fr/">Français</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.de/">Deutsch</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.it/">Italiano</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.nl/">Nederlands</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.co.jp/">日本語</a></li> <li class="list-item SL_norewrite"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.com.ru/">Pусский</a></li> </ul> </ul> </div> <div class="masthead-stuck-target"> <div class="js-stuck-inner"> <span class="context-menu"><h4>Howdy there, right clicker!</h4><p>Would you like a pristinely gorgeous high quality version of our logo?</p><a class="button button-white" href="//web.archive.org/web/20161018180629/https://www.zendesk.com/company/brand-assets/">Check out our fine Brand Assets</a></span> <header class="site-title"><a href="https://web.archive.org/web/20161018180629/https://www.zendesk.com/" title="Zendesk" rel="home" class=""></a></header> <div class="primary-menu menu"> <div class="primary-menu-anchor"></div> <nav class="primary-menu-list-wrap"> <ul id="menu-header-navigation-mini" class="primary-menu-list"> <li id="smartling-nav-product" class="SL_swap menu-item list-parent "> <a href="/web/20161018180629/https://www.zendesk.com/product/tour/">Products</a> <div class="primary-menu-list-dropdown"> <span class="pin"></span> <ul> <li class=""> <a href="/web/20161018180629/https://www.zendesk.com/product/tour/">Customer Service<span>Multichannel support software</span></a> <ul> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/help-desk-software/">Help Desk Software<span>Beautifully simple agent interface</span></a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/help-center/">Help Center<span>Knowledge base, forums, and portal</span></a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/zendesk-insights/">Insights & Reporting<span>Dashboards and analytics</span></a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/apps/">Integrations & Apps<span>Extend your Zendesk</span></a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/embeddables/">Embeddables<span>Bring support to mobile, web, and more</span></a></li> </ul> </li> <li class=""> <a href="/web/20161018180629/https://www.zendesk.com/live-chat-software/">Chat<span>Live chat software by Zopim</span></a> </li> <li class=""> <a href="/web/20161018180629/https://www.zendesk.com/voice/">Voice<span>Integrated phone support</span></a> </li> <li class="beta"> <a href="/web/20161018180629/https://www.zendesk.com/message/">Messaging<span>Facebook messenger integration</span></a> </li> <li class=""> <a href="/web/20161018180629/https://www.zendesk.com/inbox/">Inbox<span>Shared team email</span></a> </li> <li class=""> <a href="/web/20161018180629/https://www.zendesk.com/bime/">Analytics<span>Customer analytics platform by BIME</span></a> </li> </ul> </div> </li> <li id="smartling-nav-pricing" class="SL_swap menu-item list-parent "><a href="/web/20161018180629/https://www.zendesk.com/product/pricing/">Pricing</a></li> <li id="smartling-nav-demo" class="SL_swap menu-item list-parent "><a href="/web/20161018180629/https://www.zendesk.com/demo/">Demo</a></li> <li id="smartling-nav-solutions" class="SL_swap menu-item list-parent "> <a href="/web/20161018180629/https://www.zendesk.com/enterprise/">Solutions</a> <div class="primary-menu-list-dropdown"> <span class="pin"></span> <ul> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/enterprise/">Customer Support for Enterprise</a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/smb/">Support for Growing Businesses</a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/internal-help-desk/">Internal Help Desk for Employees</a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/mobile-solutions/">Customer Support for Mobile</a></li> </ul> </div> </li> <li id="smartling-nav-resources" class="SL_swap menu-item list-parent "> <a href="/web/20161018180629/https://www.zendesk.com/resources/">Resources</a> <div class="primary-menu-list-dropdown"> <span class="pin"></span> <ul> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/resources/">Best Practices</a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/blog/">Zendesk Blog</a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/why-zendesk/customers/">Customer Stories</a></li> <li class=""><a href="//web.archive.org/web/20161018180629/https://support.zendesk.com/hc/en-us/articles/203736886">Training</a></li> <li class=""><a href="//web.archive.org/web/20161018180629/https://developer.zendesk.com/">API & Developers</a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/partner/">Partners</a></li> <li class=""><a href="/web/20161018180629/https://www.zendesk.com/support/webinars/">Live Webinars</a></li> </ul> </div> </li> </ul> <a href="/web/20161018180629/https://www.zendesk.com/register/" class="buy-button button button-orange orange register">Get Started</a> </nav> </div> </div> </div> </div> <div class="clearfix"></div> </header> <article> <div class="internal-service-desk"> <div class="mod-tab"> <article class="header"> <section> <div class="header-shapes-left"></div> <div class="header-shapes-right"></div> <aside> <h4>ZENDESK FOR INTERNAL TEAMS</h4> <h1>Do unto your team</h1> <h3>Employees are customers, too</h3> <p>Companies put a lot of effort into engaging with their customers. But engaged employees also have serious power over the success of a business.</p> <p>That’s why treating employees like customers is more than the right thing to do–it pays off. It’s a new twist on the golden rule: when companies work hard for their employees, their employees work harder for them in return.</p> </aside> </section> </article> <article class="bliss"> <section> <aside> <h2>Cross-functional bliss </h2> <p>Teams from the same company don’t always speak the same language. A good internal help desk streamlines communication across teams. And employees are more likely to use it when it works on the same channels they do–email, chat, phone, or mobile.</p> <p>Zendesk is intuitive and easy to use, built for employees on both sides of an interaction. With one central place for employee support, companies can easily scale their help desk and innovate their business.</p> </aside> </section> </article> <article class="teams hr-teams"> <section> <aside> <div class="left-col"> <div class="hr-icon"></div> <h4>For HR teams</h4> <div class="underline"></div> <h2>51%</h2> <p>Serve 51% more employees with HR Help Desk, Self Service, and Zendesk for Mobile.</p> <a href="/web/20161018180629/https://www.zendesk.com/internal-help-desk/hr-help-desk-software/" class="cta">Boost HR productivity and engagement</a> </div> <div class="right-col"> <div class="quotes"></div> <h3>Zendesk has helped our HR Shared Services team grow to be more efficient, organized, and productive. We really couldn’t have asked for a better tool.”</h3> <a href="/web/20161018180629/https://www.zendesk.com/customer/uti/"><div class="hr-logo"></div></a> </div> </aside> </section> </article> <article class="teams it-teams"> <section> <div class="hex-shapes"></div> <aside> <div class="left-col"> <div class="quotes"></div> <h3>We wanted an IT tool that just works. Zendesk is a good, enterprise-grade ITSM tool with the look and feel of a consumer-grade application."</h3> <a href="/web/20161018180629/https://www.zendesk.com/customer/xero/"><div class="it-logo"></div></a> </div> <div class="right-col"> <div class="it-icon"></div> <h4>For IT teams</h4> <div class="underline"></div> <h2>35%</h2> <p>Zendesk customers often see a 35% productivity boost using our automation tools.</p> <a href="/web/20161018180629/https://www.zendesk.com/internal-help-desk/it-help-desk-software/" class="cta">Improve IT efficiency</a> </div> </aside> </section> </article> <article class="trifecta" style="display:none;"> <section> <aside> <ul> <li> <div class="icon-img"> <img src="//web.archive.org/web/20161018180629im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-internal-service-desk/test-icon.png"> </div> <h4>IT Customer Story eBook</h4> <p>Description: It’s no stretch of the imagination to say that IT has transformed the modern workplace. In this ebook, learn how five of our customers have used Zendesk to create better relationships with the colleagues they serve.</p> <div class="trifecta-underline"></div> <p> <a href="">Download</a> </li> <li> <div class="icon-img"> <img src="//web.archive.org/web/20161018180629im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-internal-service-desk/test-icon.png"> </div> <h4>IT Customer Story eBook</h4> <p>Description: It’s no stretch of the imagination to say that IT has transformed the modern workplace. In this ebook, learn how five of our customers have used Zendesk to create better relationships with the colleagues they serve.</p> <div class="trifecta-underline"></div> <p> <a href="">Download</a> </li> <li> <div class="icon-img"> <img src="//web.archive.org/web/20161018180629im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-internal-service-desk/test-icon.png"> </div> <h4>IT Customer Story eBook</h4> <p>Description: It’s no stretch of the imagination to say that IT has transformed the modern workplace. In this ebook, learn how five of our customers have used Zendesk to create better relationships with the colleagues they serve.</p> <div class="trifecta-underline"></div> <p> <a href="">Download</a> </li> </ul> </aside> </section> </article> <article class="engaged"> <section> <aside> <div class="ipad"></div> <div class="left-col"> <h2>Keep employees engaged</h2> <p>Don’t invite employees on a midday detour. Embed HR and IT support directly from work apps, so people don’t have to step out of their work to find help.</p> </div> </aside> </section> </article> <article class="teams support-teams"> <section> <aside> <div class="left-col"> <div class="hr-icon"></div> <h2>Better support for support teams</h2> <p>Zendesk’s tools help teams of any size offer one on one service–without costing more money. And self serve, mobile optimized Help Centers empower employees to find the right answer on their own.</p> </div> <div class="support-bkg"></div> <div class="right-col"> <div class="quotes"></div> <h3>Zendesk allows us to field 20 to 30 tickets per day from Xerox employees without picking up a phone or increasing headcount.”</h3> <a href="/web/20161018180629/https://www.zendesk.com/customer/xerox/"><div class="support-logo"></div></a> </div> </aside> </section> </article> <article class="teams data-teams"> <section> <aside> <div class="left-col"> <div class="hr-icon"></div> <h2>See your track record (and beat it)</h2> <p>Make good decisions with good data. Zendesk’s analytics and dashboards give HR and IT teams insight into their successes and where there’s still room to improve.</p> </div> <div class="right-col"> <div class="quotes"></div> <h3>Zendesk’s built-in reporting makes it easy to track how many inquiries we’re receiving and our time to resolution. We’re now in a much better position to allocate our resources effectively.”</h3> <a href="/web/20161018180629/https://www.zendesk.com/customer/vodafone/"><div class="support-logo"></div></a> </div> </aside> </section> </article> <article class="all-teams"> <section> <aside> <h2>For all types of teams</h2> <ul class="all-logos"> <li></li> <li><a href="//web.archive.org/web/20161018180629/https://www.zendesk.com/customer/groupon/"></a></li> <li><a href="//web.archive.org/web/20161018180629/https://www.zendesk.com/customer/xerox/"></a></li> <li></li> <li><a href="//web.archive.org/web/20161018180629/https://www.zendesk.com/customer/loreal/"></a></li> </ul> <a href="/web/20161018180629/https://www.zendesk.com/internal-help-desk/hr-help-desk-software/" class="cta btn-lrg">For HR teams</a> <a href="/web/20161018180629/https://www.zendesk.com/internal-help-desk/it-help-desk-software/" class="cta btn-lrg">For IT teams</a> </aside> </section> </article> <article class="teams value-teams"> <section> <aside> <div class="left-col"> <div class="hr-icon"></div> <h2>Time to value</h2> <p>Whether it’s rolling out a global employee help desk in three months for thousands of agents for Tesco or building an IT service desk for 150 IT staff in 30 days for the University of Michigan, Zendesk prides itself on deploying our solutions faster and easier than most. </p> </div> <div class="right-col"> <div class="quotes"></div> <h3>It took us 30 minutes to set up Zendesk and start using it. The way Zendesk lays out the admin features in the Settings area is fantastic and super intuitive.”</h3> <a href="/web/20161018180629/https://www.zendesk.com/customer/opentable/"><div class="value-logo"></div></a> </div> </aside> </section> </article> <article class="block-divs"> <section class="block-left"> <aside> <h4>ZENDESK FOR INTERNAL TEAMS</h4> <p>Add onto your solution whenever and however you need, with 350+ apps and custom integrations. If our ever-growing list of Marketplace <a href="//web.archive.org/web/20161018180629/https://www.zendesk.com/apps/">apps and integrations</a> doesn’t fit your needs, our open API means you can extend your Zendesk functionality. Our API lets teams easily manage users, enhance internal productivity, and connect Zendesk to other business-critical applications.</p> <ul class="apps-logos"> <li><a href="/web/20161018180629/https://www.zendesk.com/apps/myndbend-process-manager/"><p>Myndbend</p></a></li> <li><a href="/web/20161018180629/https://www.zendesk.com/apps/litmos-lms/"><p>Litmos LMS</p></a></li> <li><a href="/web/20161018180629/https://www.zendesk.com/apps/logmein-rescue/"><p>Logmein</p></a></li> <li><a href="/web/20161018180629/https://www.zendesk.com/apps/it-asset-management/"><p>Oomnitza</p></a></li> <li><a href="/web/20161018180629/https://www.zendesk.com/apps/humanity/"><p>Humanity</p></a></li> <li><a href="/web/20161018180629/https://www.zendesk.com/apps/teamviewer/"><p>TeamViewer</p></a></li> <li><a href="/web/20161018180629/https://www.zendesk.com/apps/surveymonkey-create/"><p>SurveyMonkey</p></a></li> <li><a href="/web/20161018180629/https://www.zendesk.com/apps/jira-ondemand/"><p>JIRA</p></a></li> </ul> </aside> </section><section class="block-right"> <aside> <h4>Security and privacy</h4> <p>Enterprise-class <a href="//web.archive.org/web/20161018180629/https://www.zendesk.com/product/zendesk-security/">security features</a> with comprehensive audits of our applications, systems, and networks ensure customer and business data is always protected. We understand employee data is sensitive and confidential. That’s why we offer you flexibility where your data is stored and managed. Locate your data in the US-only or EU-only</p> <ul class="security-logos"> <li></li> <li></li> <li></li> </ul> </aside> </section> </article> <article class="demo-cta"> <section> <aside> <h2>See for yourself</h2> <h3>Sign up for a demo.</h3> <a href="/web/20161018180629/https://www.zendesk.com/demo/" class="cta btn-orange btn-lrg">Let’s do this</a> </aside> </section> </article> </div> </div> </article> </div> <div class="clearfix"></div> <footer class="clear"> <div class="sitemap mega-footer"> <div class="col-960"> <nav class="primary-menu-list-wrap"> <ul id="menu-footer-navigation" class="primary-menu-list"> <li id="smartling-nav-footer-product" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161018180629/https://www.zendesk.com/product/tour/">Our Products</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/product/tour/">Zendesk Overview</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/help-desk-software/">Help Desk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/help-center/">Help Center</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/embeddables/">Embeddables</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/analytics/">Analytics</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="https://web.archive.org/web/20161018180629/http://www.zopim.com/">Zopim by Zendesk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/voice/">Voice</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/message/">Customer Messaging</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/apps/">Integrations & Apps</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/bime/">BIME by Zendesk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/inbox/">Inbox Team Email</a></li> </ul> </div> </li> <li id="smartling-nav-footer-features" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161018180629/https://www.zendesk.com/product/tech-specs/">Top Features</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/product/tour/">Ticketing System</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/help-center/knowledge-base-software/">Knowledge Base</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/help-center/community-software/">Community Forums</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/live-chat-software/">Live Chat Software</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/voice/">Phone Support</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="/web/20161018180629/https://www.zendesk.com/product/it-service-software-tour/">IT Help Desk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/product/zendesk-security/">Security</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161018180629/http://developers.zendesk.com/">Developer API</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/product/tech-specs/">Tech Specs</a></li> </ul> </div> </li> <li id="smartling-nav-footer-resources" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161018180629/https://www.zendesk.com/resources/">Resources</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_norewrite"><a href="/web/20161018180629/https://www.zendesk.com/resources/">Best Practices</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_norewrite"><a href="/web/20161018180629/https://www.zendesk.com/blog/">Zendesk Blog</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/why-zendesk/customers/">Customer Stories</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/product/tour/">Product Help</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/demo/">Request a demo</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/support/webinars/">Live webinars</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161018180629/http://support.zendesk.com/hc/en-us/articles/203736886">Training</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="https://web.archive.org/web/20161018180629/http://developers.zendesk.com/">API & Developers</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/support/partners/">Services & Partners</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="/web/20161018180629/https://www.zendesk.com/lp/retail/">For Retailers</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161018180629/https://relate.zendesk.com/">Relate by Zendesk</a></li> </ul> </div> </li> <li id="smartling-nav-footer-company" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161018180629/https://www.zendesk.com/about/">Company</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/about/">About us</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/company/press/">Press</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161018180629/http://investor.zendesk.com/">Investors</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/jobs/">Careers</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161018180629/http://www.neighborfoundation.org/">Neighbor Foundation</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/support/contact/">Contact Us</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/sitemap/">Sitemap</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="https://web.archive.org/web/20161018180629/https://status.zendesk.com/">System Status</a></li> </ul> </div> </li> <li id="smartling-nav-footer-favorites" class="SL_swap menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children list-parent "><a href="/web/20161018180629/https://www.zendesk.com/">Favorite Things</a> <div class="primary-menu-list-dropdown"><span class="pin"></span> <ul> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/startups/">Zendesk for Startups</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="https://web.archive.org/web/20161018180629/http://relate.zendesk.com/articles/shit-support-agents-say/">Sh*t Agents Say</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children SL_hide"><a href="/web/20161018180629/https://www.zendesk.com/resources/zombies-zendesk/">Zombies & Zendesk</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/benchmark-your-support/">Zendesk Benchmark</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/small-business/">Zendesk for Small Business</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/resources/gartner-magic-quadrant-crm/">Gartner CRM Magic Quadrant</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom no_children "><a href="/web/20161018180629/https://www.zendesk.com/blog/10-interview-questions-for-hiring-great-customer-service-reps/">Hiring Great Support Teams</a></li> </ul> </div> </li> </ul> <div style="clear: both;"></div> </nav> <div id="newsletter-form" class="newsletter-sub"> <h3>Enter the Fold</h3> <p>Join the elite group of other people who have also signed up for our mailing list.</p> <form id="newsletter" class="form-gray" method="post" name="eloquaform"> <label class="success"><span></span>Welcome to the club!</label> <ul> <li class="error"> <div class="depth-wrap"> <input name="owner[email]" id="owner[email]" type="text" placeholder="What's your email?" class="email"> <a class="register"></a> </div> <label style="display: block; opacity: 1;"><span></span>Please use a valid email</label> </li> <li style="display:none"> <input type="hidden" name="elqFormName" id="elqFormName" value="WebsiteNewsletterSignup_new"> <input type="hidden" name="elqCustomerGUID" id="elqCustomerGUID" value=""> <input type="hidden" name="elqCookieWrite" id="elqCookieWrite" value="0"> <input type="hidden" name="elqSiteID" id="elqSiteID" value="2136619493"> <input type="hidden" name="Web_Offer_Name__c" id="Web_Offer_Name__c" value="Internal help desk"/> <input type="hidden" name="GA_Medium" id="GA_Medium" value=""/> <input type="hidden" name="GA_Source" id="GA_Source" value=""/> <input type="hidden" name="Opti_ID" id="Opti_ID" value=""/> <input type="hidden" name="Opti_Variation_ID" id="Opti_Variation_ID" value=""/> <input type="hidden" name="trial_extras[Convertro_SID__c]" id="trial_extras[Convertro_SID__c]" value=""> <input type="hidden" name="trial_extras[Sub_Industry]" id="trial_extras[Sub_Industry]" value=""> <input type="hidden" name="trial_extras[Behavioral_1__c]" id="trial_extras[Behavioral_1__c]" value=""> <input type="hidden" name="trial_extras[Behavioral_2__c]" id="trial_extras[Behavioral_2__c]" value=""> <input type="hidden" name="trial_extras[Behavioral_3__c]" id="trial_extras[Behavioral_3__c]" value=""> <input type="hidden" name="trial_extras[Behavioral_4__c]" id="trial_extras[Behavioral_4__c]" value=""> <input type="hidden" name="trial_extras[DB_City__c]" id="trial_extras[DB_City__c]" value=""> <input type="hidden" name="trial_extras[DB_State__c]" id="trial_extras[DB_State__c]" value=""> <input type="hidden" name="trial_extras[DB_CName__c]" id="trial_extras[DB_CName__c]" value=""> <input type="hidden" name="trial_extras[DB_CCode__c]" id="trial_extras[DB_CCode__c]" value=""> <input type="hidden" name="trial_extras[Country__c]" id="trial_extras[Country__c]" value=""> <input type="hidden" name="trial_extras[DB_Zip__c]" id="trial_extras[DB_Zip__c]" value=""> <input type="hidden" name="ZOBU_1" id="ZOBU_1" value=""> <input type="hidden" name="ZOBU_2" id="ZOBU_2" value=""> <input type="hidden" name="ZOBU_3" id="ZOBU_3" value="ZOBU 1A"> </li> </ul> </form> <div class="l-island l-island-right social clear"> <span itemscope itemtype="https://schema.org/Organization"> <link itemprop="url" href="https://www.zendesk.com"> <a itemprop="sameAs" href="//web.archive.org/web/20161018180629/https://plus.google.com/+zendesk" class="ent-text ico-gplus" rel="publisher"></a> <a itemprop="sameAs" href="//web.archive.org/web/20161018180629/https://www.facebook.com/zendesk" class="ent-text ico-facebook"></a> <a itemprop="sameAs" href="//web.archive.org/web/20161018180629/https://www.twitter.com/zendesk" class="ent-text ico-twitter"></a> <a itemprop="sameAs" href="//web.archive.org/web/20161018180629/https://www.linkedin.com/company/zendesk" class="ent-text ico-linkedin"></a> <a itemprop="sameAs" href="https://web.archive.org/web/20161018180629/http://www.slideshare.net/zendesk" class="ent-text ico-slideshare"></a> <a itemprop="sameAs" href="//web.archive.org/web/20161018180629/https://instagram.com/zendesk/" class="ent-text ico-instagram"></a> </span> </div> </div> </div> <div class="clearfix"></div> </div> <div class="legal clear"> <div class="col-960"> <a href="/web/20161018180629/https://www.zendesk.com/" class="lotus SL_hide"></a> <a href="//web.archive.org/web/20161018180629/https://www.zendesk.com/company/privacy/">Privacy Policy</a> <a href="//web.archive.org/web/20161018180629/https://www.zendesk.com/company/cookies/">Cookie Policy</a> <a href="//web.archive.org/web/20161018180629/https://www.zendesk.com/company/terms/">Terms & Conditions</a> <a href="https://web.archive.org/web/20161018180629/https://www.zendesk.com/legal/">©Zendesk 2016</a> <div class="product-family"> <ul> <li><a href="javascript:;">Zendesk Product Family: </a></li> <li><a href="https://web.archive.org/web/20161018180629/https://www.zopim.com/">Live Chat</a></li> <li><a href="https://web.archive.org/web/20161018180629/https://www.bimeanalytics.com/">Analytics</a></li> <li></li> </ul> </div> </div> </div> <div class="universe-search"> <div class="universe-search-close ent-text"></div> <div class="col-960"> <div class="universe-search-help"><span class="universe-search-help-count">0</span> results. <br/>How about another try?</div> <div class="universe-search-form"> <span class="universe-search-icon ent-text"></span> <input type="text" name="search" class="universe-search-input" placeholder="Start typing to get your search on..." value=""/> </div> <div class="universe-search-results"></div> <div class="universe-search-pagination" style="display:none"> <ol class="universe-search-pagination-list"> </ol> </div> </div> </div> <div class="search"> <div class="col-960"> <a href="javascript:;" class="search-launcher"><span class="ent-text icon"></span>Search Zendesk <span class="cursor"></span></a> </div> </div> <div class="clearfix"></div> </footer> <script src="//web.archive.org/web/20161018180629js_/https://d2wy8f7a9ursnm.cloudfront.net/bugsnag-2.min.js" data-apikey="14b4da2b1698aa9ce8da80a183366f26"></script> <script type="text/javascript" src="//web.archive.org/web/20161018180629js_/https://api.demandbase.com/api/v2/ip.js?key=cb334198e711721abab9b3d4c785e482544ca07f&var=dbase"></script> <script type="text/javascript" src="https://web.archive.org/web/20161018180629js_/https://d1eipm3vz40hy0.cloudfront.net/js/plugins.min.cdc1139f.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20161018180629js_/https://d1eipm3vz40hy0.cloudfront.net/js/webutils.min.629efcdc.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20161018180629js_/https://d1eipm3vz40hy0.cloudfront.net/js/global.min.212f59ae.js"></script> <script type="text/javascript"> webutils.styleHeader(); webutils.gauge(); var emeaCountryCodes = new Array('UK', 'GB', 'IM', 'GI', 'JE', 'GG', 'AT', 'BE', 'CY', 'EE', 'FI', 'FR', 'DE', 'EL', 'IE', 'IT', 'LV', 'LU', 'MT', 'NL', 'PT', 'SK', 'SI', 'ES', 'MC', 'VA', 'SM', 'ME', 'MC', 'LU', 'XK', 'KV', 'GR', 'AD') , emeaDomainNames = new Array('www.zendesk.de', 'www.zendesk.es', 'www.zendesk.fr', 'www.zendesk.it', 'www.zendesk.nl'); if((typeof dbase !== 'undefined' && $.inArray(dbase.registry_country_code, emeaCountryCodes) > -1) || $.inArray(window.location.hostname, emeaDomainNames) > -1) { webutils.cookieNotice(); } webutils.loadEloqua(); </script> <div id="ouibounce-modal"> <div class="dim-backg"> <div class="center-modal"> <div class="upper-row"> <div class="x-close">X</div> </div> <div class="lower-row"> <h2>Join us for a live product demo</h2> <h3>We'll walk you through the product suite and answer any questions you have about Zendesk</h3> <a href="/web/20161018180629/https://www.zendesk.com/demo/#demo-form" class="sched-demo">Schedule a demo</a> </div> </div> </div> </div> <script type="text/javascript" src="https://web.archive.org/web/20161018180629js_/https://d1eipm3vz40hy0.cloudfront.net/js/ouibounce.min.f91b9be1.js"></script> <script type="text/javascript"> $(document).ready(function(){ // Show Modal on Exit ouibounce(document.getElementById('ouibounce-modal'), { sensitivity: 40, aggressive: true, callback: function() { webutils.track('Marketing - Impression - Bounce Popup'); } }); // Hide modal $('.dim-backg').click(function(){ $('#ouibounce-modal').fadeOut(); }); }); </script> <script type="text/javascript"> dataLayer = []; </script> <noscript><iframe src="//web.archive.org/web/20161018180629if_/https://www.googletagmanager.com/ns.html?id=GTM-Z4DV" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script> if (!window.potentialBot) { webutils.loadGTM(); webutils.processGA(); webutils.saveEloquaGuid(); } </script> <script type="text/javascript" src="https://web.archive.org/web/20161018180629js_/https://d1eipm3vz40hy0.cloudfront.net/js/skrollr.min.js"></script> </body> </html>