INTRACOM TELECOM - Integrated Fault & Service Management

<html> <head> <meta http-equiv="pragma" content="no-cache" /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1">  <title>INTRACOM TELECOM - Integrated Fault & Service Management </title>              <link href="https://fonts.googleapis.com/css?family=Roboto:400,400i,500,500i&subset=greek,greek-ext" rel="stylesheet"> <link href="../../../../css/bootstrap.css" rel="stylesheet" />  <link href="../../../../css/yamm.css" rel="stylesheet" /> <link href="../../../../css/intracom.css" rel="stylesheet" /> <script id="Cookiebot" src="https://consent.cookiebot.com/uc.js" data-cbid="761999b7-d84b-4fc5-9e9f-a80c37cee4cd" data-blockingmode="auto" type="text/javascript"></script>    </head>  <body >  <header class="navbar-fixed-top"> <div class="container"> <div class="row"> <div class="col-xs-6 col-sm-4 col-md-3 col-lg-3" > <a href="../../../../index.htm" class="logo" ><img src="../../../../images/icomLogo.png" class="img-responsive" alt="Intracom Telecom corporate logo" /></a> </div> <button class="navbar-toggle" data-target="#navbar-collapse-grid" data-toggle="collapse" type="button" > <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="col-xs-12 col-sm-12 col-md-9 col-lg-9"> <div class="row"> <div class="col-md-8 col-sm-8 col-xs-12 pull-right hidden-xs hidden-sm"> <ul class="nav mini-nav"> <li> <a href="../../../career/offers.htm">Careers</a> </li> <li> <a href="../../../company/profile/distributors.htm">Distributors</a> </li> <li> <a href="../../../contact/contact.htm">Contact us</a> </li> <li> <a href="../../../company/profile/international_offices.htm">Worldwide</a> </li> </ul> </div> </div> <div class="row"> <div class="searchBlock pull-right "> <form method="get" action="../../../../search/search.asp" role="form"> <input type="search" name="zoom_query" placeholder="" class="search" data-toggle="tooltip" data-placement="bottom" title="Press Enter to start search"/> </form> </div>  </div> </div> </div>   <nav class="navbar yamm" role="navigation"> <div class="navbar-collapse collapse in" id="navbar-collapse-grid">  <ul class="nav navbar-nav"> <li><a href="../../../../index.htm"> Home</a></li>  <li class="dropdown yamm-fw"> <a class="dropdown-toggle" data-toggle="dropdown" href="#" >Wireless Network Systems <b class="caret"></b></a> <ul class="dropdown-menu"> <li class="basket"> <div class="row"> <div class="col-md-8"> <div class="row"> <div class="col-md-7"> <h5><a href="#">Home/Business FWA</a></h5> <div class="row"> <div class="col-md-6"> <ul> <li><a href="../../wireless_network_systems/home_business_access/wibasG5_GigaConnect.htm">WiBAS™ G5 GigaConnect</a></li> <li><a href="../../wireless_network_systems/home_business_access/wibasG5_connectPlus.htm">WiBAS™ G5 Connect+</a></li> <li><a href="../../wireless_network_systems/home_business_access/wibasG5_dualBS.htm">WiBAS™ G5 dual-BS</a></li> <li><a href="../../wireless_network_systems/home_business_access/wibasG5_smartBS.htm">WiBAS™ G5 smart-BS</a></li> <li><a href="../../wireless_network_systems/home_business_access/wibasG5_evoBS.htm">WiBAS™ G5 evo-BS</a></li> </ul> </div> <div class="col-md-6"> <ul> <li><a href="../../wireless_network_systems/home_business_access/wibasG5_microBS.htm">WiBAS™ G5 micro-BS</a></li> <li><a href="../../wireless_network_systems/home_business_access/wibas.htm">WiBAS™ OSDR</a></li> <li><a href="../../wireless_network_systems/home_business_access/wibasConnect.htm">WiBAS™-Connect</a></li> <li><a href="../../wireless_network_systems/home_business_access/ultralinkBX70.htm">UltraLink™-BX70</a></li> </ul> </div> </div> <h5><a href="#">4G/5G Small-Cell SON Backhaul</a></h5> <ul> <li><a href="../../wireless_network_systems/4G_smallcell_son_backhaul/streetnode.htm">StreetNode™ </a> </li> <li><a href="../../wireless_network_systems/4G_smallcell_son_backhaul/streetnodeV60.htm">StreetNode™ V60-PTP</a></li> </ul> </div> <div class="col-md-5"> <h5><a href="#">4G/5G Backhaul & Fronthaul</a></h5> <ul> <li><a href="../../wireless_network_systems/4G5G_backhaul_fronthaul/ultralinkFX80CN.htm">UltraLink™-FX80 CN (Compact Node)</a> </li> <li><a href="../../wireless_network_systems/4G5G_backhaul_fronthaul/ultralinkGX80.htm">UltraLink™-GX80</a> </li> <li><a href="../../wireless_network_systems/4G5G_backhaul_fronthaul/ultralinkGX80_advanced.htm">UltraLink™-GX80 Advanced</a> </li> <li><a href="../../wireless_network_systems/4G5G_backhaul_fronthaul/ultralinkGX80_dual.htm">UltraLink™-GX80 Dual</a> </li> <li><a href="../../wireless_network_systems/4G5G_backhaul_fronthaul/omnibas.htm">OmniBAS™ IDUs/ODUs - Long Haul</a> </li> <li><a href="../../wireless_network_systems/4G5G_backhaul_fronthaul/omnibas_bx.htm">OmniBAS™-BX</a> </li> <li><a href="../../wireless_network_systems/4G5G_backhaul_fronthaul/omnibas_bxd.htm">OmniBAS™-BXd</a> </li> <li><a href="../../wireless_network_systems/4G5G_backhaul_fronthaul/omnibas_osdr.htm">OmniBAS™-OSDR</a> </li> </ul> </div> </div> <div class="row seperator"> <div class="col-md-6 "> <h5><a href="#">Planning & Operations Software</a></h5> <ul> <li><a href="../../wireless_network_systems/netw_manag_systems/NetworkLifecycleMgmt.htm">uni|MS™ - Network Lifecycle Management</a> </li> <li><a href="../../wireless_network_systems/netw_manag_systems/RadioPlanner.htm">uni|MS™ - Radio Planner</a> </li> <li><a href="../../wireless_network_systems/netw_manag_systems/ConnectedSite.htm">uni|MS™ - Connected Site</a> </li> </ul> <h5><a href="#">Platforms</a></h5> <ul> <li><a href="../../wireless_network_systems/platforms/ip_mpls_Suite.htm">IP/MPLS Suite</a></li> </ul> </div> <div class="col-md-6 "> <h5><a href="#">Antennas</a></h5> <ul> <li><a href="http://www.fainitelecommunication.com/" target="_blank" data-toggle="tooltip" title="The Group, via its Italian subsidiary, Faini Telecommunications Systems, is specialized in the designing and manufacturing of a full range of Antennas for Radio Links, Point-to-Point & Point-to-MultiPoint systems and special applications." data-placement="bottom">Full range of Antennas</a> </li> </ul> </div> </div> </div> <div class="col-md-4 hidden-sm hidden-xs dataSeperator"> <img src="../../../../images/wns_cover.jpg" class="img-responsive img-rounded" alt="Wireless Network System portfolio cover" /> <p>Intracom Telecom brings today innovative solutions to the demanding telecommunications market. Its products employ the most advanced field proven technologies achieving and exceeding the level of performance required by the modern applications for wireless access and backhaul. </p> <a href="../../wireless_network_systems/divisionCollaterals.htm" class="btn btn-default pull-right"> Collateral files</a> </div> </div> </li> </ul> </li>   <li class="dropdown yamm-fw"> <a href="#" class="dropdown-toggle" data-toggle="dropdown">Telco & Enterprise Software <b class="caret"></b></a> <ul class="dropdown-menu"> <li class="basket"> <div class="row"> <div class="col-md-8"> <div class="row"> <div class="col-md-7"> <h5><a href="#">Telco Networks Transformation</a></h5> <ul> <li><a href="../sdn_nfv/virtualizedWifi.htm">Virtualized WiFi Services Platform (wifio™)</a></li> <li><a href="../sdn_nfv/nfvRI.htm">NFV Resource Intelligence (NFV-RI™)</a></li> </ul> <h5><a href="#">Big Data, Analytics & Artificial Intelligence</a></h5> <ul> <li><a href="../big_data_ai/bigStreamer.htm">BigStreamer™ - Big Data Streaming Analytics</a></li> <li><a href="../big_data_ai/finTelco.htm">FinTelco™ - Financial Services for Telcos</a></li> <li><a href="../big_data_ai/cognitiva.htm">Cognitiva™ - AI Application Suite</a></li> </ul> <h5><a href="#">Rich Communication & Engagement Value-Added Services</a></h5> <ul> <li><a href="../ngin/ngin_app.htm">NGINius-Apps™ </a></li> <li><a href="../vas/serviceweaver.htm">ServiceWeaver™ </a></li> <li><a href="../policy_management/actionruler.htm">ActionRuler™</a></li> </ul> </div> <div class="col-md-5"> <h5><a href="#">IoT Enablement & Monetization</a></h5> <ul> <li><a href="../IoT/IoT_orchestration_Platform.htm">Unified IoT Orchestration Platform</a></li> <li><a href="../IoT/ppa_online_charg_m2m.htm">NGINius-Charging™ for IoT</a></li> </ul> <h5><a href="#">IPTV & Multi-Play </a></h5> <ul> <li><a href="../iptv_multiplay/fs_cdn.htm">fs|cdn™ Anywhere</a></li> </ul> <h5><a href="#">Financial Services Sector</a></h5> <ul> <li><a href="../../../../misc/fs/index.html">Solutions for FS Sector </a></li> </ul> <h5><a href="#">Convergent Charging System</a></h5> <ul> <li><a href="../ngin/ppa_online_charg.htm">NGINius-Charging™</a></li> <li><a href="../ngin/ngin_billing.htm">NGINius-Billing™</a></li> </ul> </div> </div> <div class="row seperator"> <div class="col-md-6"> <h5><a href="#">Digital Transformation</a></h5> <ul> <li><a href="../digital_transformation/digitalOnboarding.htm">Digital Onboarding, Digital Sales</a></li> <li><a href="../digital_transformation/riskCompliance.htm">Security, Risk & Compliance</a></li> <li><a href="../digital_transformation/businessTransformation.htm">Business Transformation & Automations</a></li> </ul> <h5><a href="#">Software Development Services</a> </h5> <ul> <li><a href="../softdev_services/outsourcing_services.htm">Outsourcing Services </a> </li> </ul> <br/><br/> </div> <div class="col-md-6"> <h5><a href="#">Operations Support Systems (OSS)</a> </h5> <ul> <li><a href="actionstreamer.htm">ActionStreamer™</a></li> <li><a href="integrated_faultService_manag.htm">Integrated Fault & Service Management</a></li> <li><a href="networksignalingmonit.htm">Network & Service Assurance</a></li> </ul> <h5><a href="#">Customer Care</a></h5> <ul> <li><a href="../customercare/contactCenters.htm">Contact Center & Recording Solutions</a></li> </ul> </div> </div> </div> <div class="col-md-4 hidden-sm hidden-xs dataSeperator"> <img src="../../../../images/telco_cover.jpg" class="img-responsive img-rounded" alt="Telco software portfolio cover" /> <p>Driven by the latest technological achievements, Intracom Telecom develops, maintains and enriches a broad range of advanced telco & enterprise software solutions. Service Providers & Organizations are enabled to generate new revenues, optimize Operations and fully manage their offered Customer Experience.</p> <p> </p> <a href="../divisionCollaterals.htm" class="btn btn-default pull-right"> Collateral files</a> </div> </div> </li> </ul> </li>   <li class="dropdown yamm-fw"> <a href="#" class="dropdown-toggle" data-toggle="dropdown">ICT Services & Solutions <b class="caret"></b></a> <ul class="dropdown-menu "> <li class="basket"> <div class="row"> <div class="col-md-4"> <h5><a href="#">Integration Services</a></h5> <ul> <li><a href="../../ict_services_solutions/integration/adv_isp_services.htm">Advanced ISP Services</a></li> <li><a href="../../ict_services_solutions/integration/converged_backhauling.htm">Converged Backhauling</a></li> <li><a href="../../ict_services_solutions/integration/multiservice_core_metro.htm">Multi-Service Core & Metro</a></li> </ul> <h5><a href="#">Cloud Computing</a></h5> <ul> <li><a href="../../ict_services_solutions/cloud/cloudOverview.htm">Services Overview</a></li> <li><a href="../../ict_services_solutions/cloud/vcs.htm">Virtual Cloud Servers (VCS)</a></li> <li><a href="../../ict_services_solutions/cloud/vDCaaS.htm">Virtual Data Center as a Service (vDCaaS)</a></li> <li><a href="../../ict_services_solutions/cloud/BaaS.htm">Backup as a Service (BaaS)</a></li> <li><a href="../../ict_services_solutions/cloud/DRaaS.htm">Disaster Recovery as a Service (DRaaS)</a></li> <li><a href="../../ict_services_solutions/cloud/SecaaS.htm">Security as a Service (SecaaS)</a></li> <li><a href="../../ict_services_solutions/cloud/DaaS.htm">Desktop as a Service (DaaS)</a></li> </ul> </div> <div class="col-md-4"> <h5><a href="#">Professional Services</a></h5> <ul> <li><a href="../../ict_services_solutions/services/field_services.htm">Field Services</a></li> <li><a href="../../ict_services_solutions/services/multivendor_tech_supp.htm">Multi-Vendor Technical Support</a></li> <li><a href="../../ict_services_solutions/services/network_deployment.htm">Network Deployment</a></li> </ul> <h5><a href="#">Solutions</a></h5> <ul> <li><a href="../../ict_services_solutions/solutions/converged_networking_ucc.htm">Converged Networking & UCC</a></li> <li><a href="../../ict_services_solutions/solutions/datacenter.htm">Data Center & IT Infrastructure Optimization</a></li> <li><a href="../../ict_services_solutions/solutions/security.htm">Security (Network & Enterprise)</a></li> <li><a href="../../ict_services_solutions/solutions/medicalict.htm">Medical ICT</a></li> <li><a href="http://www.intracom-telecom.com/smartcity" target="_blank">Smart City</a></li> <li><a href="../../ict_services_solutions/solutions/smartRetail.htm">Smart Retail</a></li> </ul> <h5><a href="#">Security Integrated Systems</a></h5> <ul> <li><a href="../../ict_services_solutions/sis/cip.htm">CIP & Border Surveillance</a></li> </ul> </div> <div class="col-md-4 hidden-sm hidden-xs dataSeperator"> <img src="../../../../images/ict_cover.jpg" class="img-responsive img-rounded" alt="ICT portfolio cover" /> <p>Intracom Telecom strategically focuses on the delivery and operation of top-notch services for converged networking and cloud computing solutions, targeting operators and enterprises, as well as governmental sectors. The company leverages its long-established ICT partner ecosystem to span multiple technology and market verticals.</p> <a href="../../ict_services_solutions/divisionCollaterals.htm" class="btn btn-default pull-right"> Collateral files</a> </div> </div> </li> </ul> </li>   <li class="dropdown yamm-fw"> <a href="#" class="dropdown-toggle" data-toggle="dropdown">Energy Solutions<b class="caret"></b></a> <ul class="dropdown-menu "> <li class="basket"> <div class="row"> <div class="col-md-4"> <h5><a href="#">Smart Metering</a></h5> <ul> <li><a href="../../energy_solutions/metering/ami.htm">AMI Turn Key Solutions </a></li> </ul> <h5><a href="#">Renewable Energy</a></h5> <ul> <li><a href="../../energy_solutions/renewable_energy/renewable.htm">Turn Key Solutions</a></li> <li><a href="../../../../campaign/SmartCarPort/index.html">Smart Carport</a></li> </ul> </div> <div class="col-md-4"> <h5><a href="#">Utilities Business Transformation</a></h5> <ul> <li><a href="../../energy_solutions/appsforUtilities/bigdataUtils.htm">BigStreamer™ for Utilities</a></li> <li><a href="../../energy_solutions/appsforUtilities/revenueManagementUtils.htm">NGINius-Charging™ for Utilities</a></li> <li><a href="../../energy_solutions/appsforUtilities/crossApp_enablement.htm">Cross-Applications Enablement</a></li> </ul> <h5><a href="#">Enterprise Solutions for Utilities</a></h5> <ul> <li><a href="../../ict_services_solutions/solutions/datacenter.htm">Data Centers</a></li> <li><a href="../../ict_services_solutions/solutions/security.htm">Security (Network & Enterprise)</a></li> <li><a href="../../energy_solutions/enterpriseSolutions/utilSecuritySolutions.htm">Security (Operation Technology)</a></li> </ul> </div> <div class="col-md-4 hidden-sm hidden-xs dataSeperator"> <img src="../../../../images/energyCover.jpg" class="img-responsive img-rounded" alt="Energy portfolio cover" /> <p>Intracom Telecom's involvement in the Energy field started in the mid-1980s by developing and producing ripple control receivers, electronic energy meters, energy control and management equipment, and software applications. Having extensive experience in smart metering rollouts and expertise in telecom and IT technologies, Intracom Telecom has joined forces with <a href="http://ether.gr/index_en.html" target="_blank" data-toggle="tooltip" title="Intracom Telecom Group has joined forces with Ether, in order to provide a complete Smart Grid & Energy Management solutions portfolio. Ether is a dynamic company that operates in the energy sector, with a focus on designing, installing & commissioning energy-related systems." data-placement="bottom" >ETHER</a>, in order to provide a complete Smart Grid and Energy solutions portfolio.</p> </div> </div> </li> </ul> </li>   <li class="dropdown yamm-fw"> <a href="#" class="dropdown-toggle" data-toggle="dropdown"> Research & Innovation<b class="caret"></b></a> <ul class="dropdown-menu "> <li class="basket"> <div class="row"> <div class="col-md-4"> <h5><a href="#">Research and Innovation Projects</a></h5> <ul> <li><a href="../../../company/profile/rnd/telecomSystems.htm">Telecom Systems</a></li> <li><a href="../../../company/profile/rnd/embeddedSystems.htm">Embedded Systems</a></li> <li><a href="../../../company/profile/rnd/5gNetworks.htm">5G & Beyond</a></li> <li><a href="../../../company/profile/rnd/NetworksnServices.htm">Networks & Services</a></li> <li><a href="../../../company/profile/rnd/energyeffeciency.htm">Smart Energy Systems</a></li> <li><a href="../../../company/profile/rnd/ictforHealth.htm">ICT for Health</a></li> <li><a href="../../../../efp/index.html">National & European Funded Projects</a></li> <li><a href="../../../company/profile/rnd/otheractivities.htm">Other activities</a></li> </ul> </div> <div class="col-md-4"> <h5><a href="#">Application Laboratories</a></h5> <ul> <li><a href="../../../company/profile/rnd/rfmicrowave_lab.htm">RF & Microwave Systems</a></li> <li><a href="../../../company/profile/rnd/digitaltelevision_lab.htm">Digital Television</a></li> <li><a href="../../../company/profile/rnd/OSS_lab.htm">Operation Support Systems</a></li> <li><a href="../../../company/profile/rnd/powerSupply_lab.htm">Power Supply</a></li> </ul> <h5><a href="#">Infrastructure Laboratories</a></h5> <ul> <li><a href="../../../company/profile/rnd/microelectronics_lab.htm">Microelectronics</a></li> <li><a href="../../../company/profile/rnd/cad_lab.htm">CAD/PCB</a></li> <li><a href="../../../company/profile/rnd/emc_lab.htm">EMC & Safety Test</a></li> </ul> </div> <div class="col-md-4 hidden-sm hidden-xs dataSeperator"> <img src="../../../../images/RnDlab.jpg" class="img-responsive img-rounded" alt="R & D image" /> <p>Intracom Telecom invests annually a significant percent of its revenue in R&D programs developing cutting-edge products and competitive solutions on an international level. It has a strong participation in the European Union's (EU) flagship initiative for 5G and a significant involvement in the EU Horizon 2020 research framework. Intracom Telecom maintains strategic R&D partnerships with major technology vendors and leading academic institutions globally. </p> </div> </div> </li> </ul> </li>   <li class="dropdown yamm-fw"> <a href="#" class="dropdown-toggle" data-toggle="dropdown">About us <b class="caret"></b></a> <ul class="dropdown-menu"> <li class="basket"> <div class="row"> <div class="col-md-4"> <h5><a href="#">Company </a></h5> <ul> <li><a href="../../../company/profile/intracom_telecom_glance.htm">Company Overview</a></li> <li><a href="../../../company/profile/company_policy.htm">Company Policy</a></li> <li><a href="../../../company/profile/management.htm">Board of Directors</a></li> <li><a href="../../../company/profile/balance.htm">Financial Statements</a></li> <li><a href="../../../company/profile/success_stories.htm">Success Stories</a></li> <li><a href="../../../company/certificates/certificates.htm">Certificates</a></li> <li><a href="../../../company/profile/human_resources.htm">Human Resources</a></li> <li><a href="../../../company/profile/business_ethics.htm">Code of Business Ethics</a></li> <li><a href="../../../company/profile/corporate_social_resp.htm">Corporate Citizenship</a></li> <li><a href="../../../company/profile/climateAction.htm">Climate Action</a></li> <li><a href="../../../company/profile/whistleblowing.htm">Whistleblowing</a></li> <li><a href="../../../../commercial/index.html">Procurement</a></li> </ul> </div> <div class="col-md-4"> <h5><a href="#">Global Presence</a></h5> <ul> <li><a href="../../../company/profile/international_offices.htm">International Offices</a></li> <li><a href="../../../company/profile/parthnerships.htm">Partnerships</a></li> </ul> <h5><a href="#">Newsroom</a></h5> <ul> <li><a href="../../../news/press.htm">Press Releases</a></li> <li><a href="../../../news/events.htm">Events</a></li> <li><a href="../../../news/PressKit/aboutIntracomTelecom.htm">Press Kit</a></li> <li><a href="../../../news/newsletter.htm">Newsletter</a></li> <li><a href="../../../news/articles.htm">Articles</a></li> </ul> </div> <div class="col-md-4 hidden-xs hidden-sm dataSeperator"> <img src="../../../../images/premises_cover.jpg" class="img-responsive img-rounded" alt="Image of premises" /> <p>Intracom Telecom is a global telecommunication systems and solutions vendor operating for over 40 years in the market. The company innovates in the wireless access and transmission field, offers a competitive telco software solutions portfolio and combines its offerings with a complete range of professional services.</p> <a href="../../../news/PressKit/aboutIntracomTelecom.htm#downloads" class="btn btn-default pull-right">Media files</a> </div> </div> </li> </ul> </li>  <li class="hidden-md hidden-lg"> <a href="../../../career/offers.htm">Careers</a> </li> <li class="hidden-md hidden-lg"> <a href="../../../company/profile/distributors.htm">Distributors</a> </li> <li class="hidden-md hidden-lg"> <a href="../../../contact/contact.htm">Contact us</a> </li> <li class="hidden-md hidden-lg"> <a href="../../../company/profile/international_offices.htm">Worldwide</a> </li> </ul> </div> </nav>  </div>  </header> <div id="content_ind"> <div class="container"> <div class="row"> <div id="breadcrumb" class="col-lg-12 hidden-sm hidden-xs "> <ul> <li class="root">You are here:</li>    <li>Telco Software</li><li><a href="#">Operations Support Systems (OSS)</a></li><li class="here">Integrated Fault & Service Management</li>   </ul> </div> </div> <div class="row"> <div class="col-lg-12" > <h4>Integrated Fault & Service Management</h4>  <div class="row"> <div class="col-lg-8 col-md-8 col-sm-12 col-xs-12">  </div> </div> <div class="tabbable responsive"> <ul class="nav nav-tabs" id="attribTabs">  <li class="active"><a href="#overview" data-toggle="tab">Overview</a></li> <li><a href="#highlights" data-toggle="tab">Highlights</a></li> <li><a href="#collateral" data-toggle="tab">Collateral files</a></li>  </ul>  <div class="tab-content">  <div class="tab-pane fade in active" id="overview"> <h4>Operational Excellence!</h4> <div class="row"> <div class="col-md-6 col-sm-12"> <img src="../../../../images/products/integrated_faultservices/diagram1.jpg" alt="Integrated Fault & Service Management" title="Integrated Fault & Service Management" class="img-responsive img-rounded" /> </div> <div class="col-md-6 col-sm-12"> <p>The explosive growth of public and private networks, as well as the convergence of voice and data, resulted in complicated multi-technology, multi-vendor management systems.</p> <p>In most cases, a vendor's management system manages specific network elements, so undoubtedly there is an inability to seamlessly integrate critical operational data residing in disparate management systems. Furthermore, there is a need to monitor the services spanning across different technologies and systems.</p> <p>For such environments, INTRACOM TELECOM offers an integrated fault & service management solution, based on HP TeMIP, which is positioned on top of the existing Element Managers / Network Elements to interface with other OSS systems and to provide an integrated management view of the operator's network and services.</p> </div> </div> </div> <div class="tab-pane fade in" id="highlights"> <p>The integrated fault & service management solution from INTRACOM TELECOM brings significant benefits to demanding operators:</p> <div class="row"> <div class="col-md-6 col-sm-12"> <h4>Improved Efficiency of Network Operations</h4> <ul> <li>Automated correlation and root-cause analysis, enabling NOC technicians and engineering staff to manage their workloads more efficiently.</li> <li>Alarm management and geographical / logical views, providing NOC staff a picture of the entire network and capabilities to drill down to specific problems.</li> <li>Flexible filtering and alarm charting, allowing NOC technicians and managers to organize alarms strategically across various network and service domains.</li> <li>NOC staff can determine which faults (and to what extent) have impact to customer services before dispatching maintenance crews.</li> </ul> <h4>Accelerated Time-to-Market for New Services</h4> <ul> <li>OSS/J & EAI APIs and Gateways providing open access to other OSS systems.</li> <li>Interfaces toward Trouble Ticketing, Inventory, Performance and other management systems.</li> </ul> <h4>Visualized Impact on Delivered Services</h4> <ul> <li>Identifying problems at network-device level faster and more accurately, and zero in on the precise localization.</li> <li>Preempting service problems before customers are affected.</li> <li>Validating impact on services and customers to help reducing unnecessary truck-rolls.</li> </ul> <h4>Care for Customers</h4> <ul> <li>Managing service problems to increase the quality of delivered services and directly reduce churn, while improving customer loyalty.</li> </ul> <h4>Increased Customer Satisfaction</h4> <ul> <li>Enabling the integration of inventory / network status / customer care information, for: <ul> <li>Automatically determining the scope and impact of a network fault.</li> <li>Automatically creating a customer care trouble ticket when service is impacted.</li> <li>Providing real-time status of customer's network and services toward customer care systems.</li> </ul> </li> </ul> </div> <div class="col-md-6 col-sm-12"> <h4>Technical Overview</h4> <p>INTRACOM TELECOM delivers innovative and high-quality solutions for network & service assurance, based on Hewlett Packard's TeMIP platform.</p> <p>Acting either as a systems Integrator and delivering a turnkey solution, or collaborating with customer project teams, INTRACOM TELECOM offers a full range of TeMIP implementation services: from requirements analysis and system architecture, to installation, customization and development of TeMIP modules, to systems integration, commissioning, testing and support.</p> <p>The following table lists the technology domains and vendors covered so far. This list is continuously updated.</p> <table class="table table-striped"> <thead> <tr> <th scope="col">Domain</th> <th scope="col">Vendors</th> </tr> </thead> <tbody> <tr> <td>Transmission</td> <td>Ericsson, Nokia, Coriant, Huawei, NEC, INTRACOM TELECOM</td> </tr> <tr> <td>Switching / 2G / 3G   </td> <td>Ericsson, Nokia, Huawei, Italtel, Motorola</td> </tr> <tr> <td>Access</td> <td>Ericsson, Nokia, Huawei</td> </tr> <tr> <td>IP Switches</td> <td>Cisco</td> </tr> <tr> <td>VAS</td> <td>Ericsson, Acision, Comverse, Sema, Starhome, INTRACOM TELECOM</td> </tr> </tbody> </table> <p>The in-house TeMIP engineers and developers are all HP-trained, while for the development of TeMIP Access and Functional modules, HP toolkits are utilized. Currently, INTRACOM TELECOM offers a big library of off-the-shelf TeMIP Access Modules to meet any operator demand.</p> <p>For telco operators already running TeMIP systems, INTRACOM TELECOM offers highly-valued consulting and customization services, such as:</p> <ul> <li>Auditing and problem reporting for TeMIP environments..</li> <li>Gap analysis (between 'as-is' and 'to-be').</li> <li>Functional specifications for new requirements.</li> <li>TeMIP migration services.</li> <li>Expansion of TeMIP access modules, in terms of: <ul> <li>Fine-grain modeling.</li> <li>Alarm mapping to the affected managed objects.</li> <li>Creation of new containment hierarchies and new attributes.</li> <li>Implementation of new corrective filters or Functional Modules (FM) for advanced correlation.</li> </ul> </li> <li>Configuration / customization of the operator's environment (operation contexts, maps, filters, security profiles, etc.).</li> <li>Inter-domain alarm correlation, Root Cause Analysis, 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