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<!DOCTYPE html> <html lang="en" xmlns:og="http://ogp.me/ns#" xmlns:article="http://ogp.me/ns/article#" xmlns:book="http://ogp.me/ns/book#" xmlns:profile="http://ogp.me/ns/profile#" xmlns:video="http://ogp.me/ns/video#" xmlns:product="http://ogp.me/ns/product#"> <head profile="http://www.w3.org/1999/xhtml/vocab"><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.mcgill.ca:80/it/forms","20180109070327","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1515481407"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <script type="application/ld+json">{"@context":"https:\/\/web.archive.org\/web\/20180109070327\/http:\/\/schema.org","@type":"CollegeOrUniversity","name":"McGill University","url":"https:\/\/web.archive.org\/web\/20180109070327\/https:\/\/www.mcgill.ca","sameAs":["https:\/\/web.archive.org\/web\/20180109070327\/http:\/\/www.facebook.com\/McGillUniversity","https:\/\/web.archive.org\/web\/20180109070327\/http:\/\/www.linkedin.com\/edu\/mcgill-university-10890","https:\/\/web.archive.org\/web\/20180109070327\/http:\/\/plus.google.com\/+mcgilluniversity","https:\/\/web.archive.org\/web\/20180109070327\/http:\/\/twitter.com\/mcgillu","https:\/\/web.archive.org\/web\/20180109070327\/http:\/\/www.instagram.com\/mcgillu\/","https:\/\/web.archive.org\/web\/20180109070327\/http:\/\/www.youtube.com\/mcgilluniversity"]}</script> <meta name="description" content="Please click the appropriate category and select the appropriate form below. Accounts for Guests, Affiliates, Resources (shared) and Service Providers Create a Guest Network Account - create accounts for 1 to 20 guests Bulk Request for Guest Wireless Accounts - request accounts for more than 20 guests Apply for / Renew a Resource Account Apply for / Renew McGill Username & Email for affiliates Request a Room Booking Account Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract): MSP request form - English MSP request form - French Audiovisual Requests (Display Screen & Event Recording) Request Audiovisual Equipment Reservation Request Audiovisual Installation in a classroom Request installation of a new Display Screen Request access to manage a Public Display Screen Request the recording of a special event using LRS Call Center Management Support/assistance for Call Centre Management Request a new call center Document Management Solutions (CenterStage, Webtop) Request a new document management space Educational Technologies (myCourses ...) Technical support request for myCourses (students) Technical support request for myCourses (instructors) Training or consultation for myCourses and other technologies (instructors) Request myCourses integration of a third-party application (instructors) Email Support for email on Office 365 (Exchange Online) Apply to create and own a LISTSERV email list File Servers & Hosting Add/Remove Permissions for Network Folders Request Server Hosting Service For IT Services Staff only IT Administrative requests IT Purchase requests ISR Portfolio Requests ISR Portfolio Request Form (for authorized users) If your request is for new development or an enhancement, please download and complete the IT Business Needs Statement (Word doc) first; then attach it to your ISR Portfolio Request. myMcGill & Other Systems (e-Elections, Mobile Apps) Mobile App Requests Request access to Omnivox to manage an election Support for myMcGill portal issues Minerva, Banner, Data Warehouse Titles indicated by * link to web sites where you can find more information about the service. Minerva/Banner support request Report a Banner (INB) disconnect issue Banner Introduction training and registration * Banner FIS training and registration * Banner HRIS training and registration * Banner SIS training and registration * Help from Banner/Minerva Local Specialists* Information on Banner login and authorization * Request Data Warehouse access for Student System (SIS) Request Data Warehouse access for FIS & HRIS End-User Computing (Hardware & Software) Contact End-User Computing Standards Requests for PC Desktop and Windows file server support The following forms are to be used by authorized members of units that have an SLA with IT Services for desktop support: Set up a computer Set up equipment (Blackberry, etc.) Install software Configure email Configure user's access to printer Relocation of computer and configuration Other requests Hardware problem Software problem Virus problem Other PC Desktop issues Phone and Network Add, delete or revise a listing in the McGill Staff Directory Add, delete or request corrections to the List of Telephone Coordinators Request a long distance authorization code Change how your name displays on McGill phones Request to receive incoming faxes via email (XMedius) Network Jack (LAN connection) problem Telephone problem Telephone feature problem Order telecom-related equipment such as a Polycom Soundstation Request a service - telephone, voicemail, network jack, teleconference, and so on Request an Access Control List (ACL) change Printing (uPrint) & Software Licensing Request a new / change existing uPrint device Request to move or dispose of a uPrint device Request to purchase a non-uPrint printing device uPrint Refund Request uPrint Prepaid Guest Card Request form|uPrint Card Request form Request a uPrint direct print queue Software Licensing Microsoft Campus Agreement – Request & Consent Form (for McGill LAN administrators) uApply (Graduate Admissions System) Technical support for uApply (Graduate Admissions System) Video @ McGill Request a new Office 365 Video channel Web Management WMS Issues/Help Report an issue / Ask a question about the WMS Channels News and Events Report an issue / Ask a question about Channels New Site Requests Request a new WMS site Request a new Virtual Host site Other Requests Request for WMS site to go live Add/Remove Permissions for Website Administrator, Manager, Editor, Reviewer Request/remove permissions to post Channels news & events Request for a URL redirect Request for Remote Application Server provisioning or access Request a Blog Request Twitter authentication Wireless & Virtual Private Network (VPN) Support for VPN issues Support for Wireless issues Other issues If you do not find your issue listed in one of the forms above, use the Need Help? form to contact the IT Service Desk. Important notes: You must provide a valid McGill ID when you fill in one of our forms, unless otherwise specified. In some cases, you will also need to log in with your McGill Username and McGill Password. If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit. Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. 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Accounts for Guests, Affiliates, Resources (shared) and Service Providers Create a Guest Network Account - create accounts for 1 to 20 guests Bulk Request for Guest Wireless Accounts - request accounts for more than 20 guests Apply for / Renew a Resource Account Apply for / Renew McGill Username & Email for affiliates Request a Room Booking Account Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract): MSP request form - English MSP request form - French Audiovisual Requests (Display Screen & Event Recording) Request Audiovisual Equipment Reservation Request Audiovisual Installation in a classroom Request installation of a new Display Screen Request access to manage a Public Display Screen Request the recording of a special event using LRS Call Center Management Support/assistance for Call Centre Management Request a new call center Document Management Solutions (CenterStage, Webtop) Request a new document management space Educational Technologies (myCourses ...) Technical support request for myCourses (students) Technical support request for myCourses (instructors) Training or consultation for myCourses and other technologies (instructors) Request myCourses integration of a third-party application (instructors) Email Support for email on Office 365 (Exchange Online) Apply to create and own a LISTSERV email list File Servers & Hosting Add/Remove Permissions for Network Folders Request Server Hosting Service For IT Services Staff only IT Administrative requests IT Purchase requests ISR Portfolio Requests ISR Portfolio Request Form (for authorized users) If your request is for new development or an enhancement, please download and complete the IT Business Needs Statement (Word doc) first; then attach it to your ISR Portfolio Request. myMcGill & Other Systems (e-Elections, Mobile Apps) Mobile App Requests Request access to Omnivox to manage an election Support for myMcGill portal issues Minerva, Banner, Data Warehouse Titles indicated by * link to web sites where you can find more information about the service. Minerva/Banner support request Report a Banner (INB) disconnect issue Banner Introduction training and registration * Banner FIS training and registration * Banner HRIS training and registration * Banner SIS training and registration * Help from Banner/Minerva Local Specialists* Information on Banner login and authorization * Request Data Warehouse access for Student System (SIS) Request Data Warehouse access for FIS & HRIS End-User Computing (Hardware & Software) Contact End-User Computing Standards Requests for PC Desktop and Windows file server support The following forms are to be used by authorized members of units that have an SLA with IT Services for desktop support: Set up a computer Set up equipment (Blackberry, etc.) Install software Configure email Configure user's access to printer Relocation of computer and configuration Other requests Hardware problem Software problem Virus problem Other PC Desktop issues Phone and Network Add, delete or revise a listing in the McGill Staff Directory Add, delete or request corrections to the List of Telephone Coordinators Request a long distance authorization code Change how your name displays on McGill phones Request to receive incoming faxes via email (XMedius) Network Jack (LAN connection) problem Telephone problem Telephone feature problem Order telecom-related equipment such as a Polycom Soundstation Request a service - telephone, voicemail, network jack, teleconference, and so on Request an Access Control List (ACL) change Printing (uPrint) & Software Licensing Request a new / change existing uPrint device Request to move or dispose of a uPrint device Request to purchase a non-uPrint printing device uPrint Refund Request uPrint Prepaid Guest Card Request form|uPrint Card Request form Request a uPrint direct print queue Software Licensing Microsoft Campus Agreement – Request & Consent Form (for McGill LAN administrators) uApply (Graduate Admissions System) Technical support for uApply (Graduate Admissions System) Video @ McGill Request a new Office 365 Video channel Web Management WMS Issues/Help Report an issue / Ask a question about the WMS Channels News and Events Report an issue / Ask a question about Channels New Site Requests Request a new WMS site Request a new Virtual Host site Other Requests Request for WMS site to go live Add/Remove Permissions for Website Administrator, Manager, Editor, Reviewer Request/remove permissions to post Channels news & events Request for a URL redirect Request for Remote Application Server provisioning or access Request a Blog Request Twitter authentication Wireless & Virtual Private Network (VPN) Support for VPN issues Support for Wireless issues Other issues If you do not find your issue listed in one of the forms above, use the Need Help? form to contact the IT Service Desk. Important notes: You must provide a valid McGill ID when you fill in one of our forms, unless otherwise specified. In some cases, you will also need to log in with your McGill Username and McGill Password. If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit. Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. 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Accounts for Guests, Affiliates, Resources (shared) and Service Providers Create a Guest Network Account - create accounts for 1 to 20 guests Bulk Request for Guest Wireless Accounts - request accounts for more than 20 guests Apply for / Renew a Resource Account Apply for / Renew McGill Username & Email for affiliates Request a Room Booking Account Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract): MSP request form - English MSP request form - French Audiovisual Requests (Display Screen & Event Recording) Request Audiovisual Equipment Reservation Request Audiovisual Installation in a classroom Request installation of a new Display Screen Request access to manage a Public Display Screen Request the recording of a special event using LRS Call Center Management Support/assistance for Call Centre Management Request a new call center Document Management Solutions (CenterStage, Webtop) Request a new document management space Educational Technologies (myCourses ...) Technical support request for myCourses (students) Technical support request for myCourses (instructors) Training or consultation for myCourses and other technologies (instructors) Request myCourses integration of a third-party application (instructors) Email Support for email on Office 365 (Exchange Online) Apply to create and own a LISTSERV email list File Servers & Hosting Add/Remove Permissions for Network Folders Request Server Hosting Service For IT Services Staff only IT Administrative requests IT Purchase requests ISR Portfolio Requests ISR Portfolio Request Form (for authorized users) If your request is for new development or an enhancement, please download and complete the IT Business Needs Statement (Word doc) first; then attach it to your ISR Portfolio Request. myMcGill & Other Systems (e-Elections, Mobile Apps) Mobile App Requests Request access to Omnivox to manage an election Support for myMcGill portal issues Minerva, Banner, Data Warehouse Titles indicated by * link to web sites where you can find more information about the service. Minerva/Banner support request Report a Banner (INB) disconnect issue Banner Introduction training and registration * Banner FIS training and registration * Banner HRIS training and registration * Banner SIS training and registration * Help from Banner/Minerva Local Specialists* Information on Banner login and authorization * Request Data Warehouse access for Student System (SIS) Request Data Warehouse access for FIS & HRIS End-User Computing (Hardware & Software) Contact End-User Computing Standards Requests for PC Desktop and Windows file server support The following forms are to be used by authorized members of units that have an SLA with IT Services for desktop support: Set up a computer Set up equipment (Blackberry, etc.) Install software Configure email Configure user's access to printer Relocation of computer and configuration Other requests Hardware problem Software problem Virus problem Other PC Desktop issues Phone and Network Add, delete or revise a listing in the McGill Staff Directory Add, delete or request corrections to the List of Telephone Coordinators Request a long distance authorization code Change how your name displays on McGill phones Request to receive incoming faxes via email (XMedius) Network Jack (LAN connection) problem Telephone problem Telephone feature problem Order telecom-related equipment such as a Polycom Soundstation Request a service - telephone, voicemail, network jack, teleconference, and so on Request an Access Control List (ACL) change Printing (uPrint) & Software Licensing Request a new / change existing uPrint device Request to move or dispose of a uPrint device Request to purchase a non-uPrint printing device uPrint Refund Request uPrint Prepaid Guest Card Request form|uPrint Card Request form Request a uPrint direct print queue Software Licensing Microsoft Campus Agreement – Request & Consent Form (for McGill LAN administrators) uApply (Graduate Admissions System) Technical support for uApply (Graduate Admissions System) Video @ McGill Request a new Office 365 Video channel Web Management WMS Issues/Help Report an issue / Ask a question about the WMS Channels News and Events Report an issue / Ask a question about Channels New Site Requests Request a new WMS site Request a new Virtual Host site Other Requests Request for WMS site to go live Add/Remove Permissions for Website Administrator, Manager, Editor, Reviewer Request/remove permissions to post Channels news & events Request for a URL redirect Request for Remote Application Server provisioning or access Request a Blog Request Twitter authentication Wireless & Virtual Private Network (VPN) Support for VPN issues Support for Wireless issues Other issues If you do not find your issue listed in one of the forms above, use the Need Help? form to contact the IT Service Desk. Important notes: You must provide a valid McGill ID when you fill in one of our forms, unless otherwise specified. In some cases, you will also need to log in with your McGill Username and McGill Password. If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit. Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. 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Try searching the <a href="https://web.archive.org/web/20180109070327/http://kb.mcgill.ca/" target="_blank">IT Knowledge Base</a>.</h3> <p><strong>Telephone support: 514-398-3398</strong><br/> Monday - Thursday 8:00 am - 6:30 pm<br/> Friday 8:00 am - 5:00 pm</p> </blockquote> <blockquote> <p><strong>Telephone menu options:</strong><br/><strong>1</strong>: myCourses and Teaching & Learning services<br/><strong>2</strong>: Web and Document Management services<br/><strong>3</strong>: ICS Desktop & Network services (for units under SLA)<br/><strong>4</strong>: Banner and other administrative services<br/><strong>5</strong>: All other services<br/><strong>6</strong>: Password reset assistance<br/><strong>9</strong>: Students seeking help on Minerva, dial 514-398-7878<br/> or press 9</p> </blockquote> <blockquote> <p><strong>Walk-in support </strong>at 688 Sherbrooke, room 285 and Macdonald campus, MS2-025:<br/> Monday - Friday 9:00 am - 5:00 pm<br/> (last appointment at 4:30 pm)</p> </blockquote> </div> </div> </div> </div> </div>  <div id="content"> <div id="content-inner"> <div class="region region-content"> <div id="block-system-main" class="block block-system region-content"> <div class="block-inner"> <div class="content"> <div id="node-28241" class="node clearfix"> <div class="content"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p>Please click the appropriate category and select the appropriate form below.</p> <div class="accordion"> <h3><a name="Accounts"></a>Accounts for Guests, Affiliates, Resources (shared) and Service Providers</h3> <div> <p><a href="https://web.archive.org/web/20180109070327/https://search.mcgill.ca/fasttrack/?appl=guest">Create a Guest Network Account</a> - create accounts for <strong>1 to 20 guests</strong><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-guest-wireless">Bulk Request for Guest Wireless Accounts</a> - request accounts for <strong>more than 20 guests</strong><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-resource-acct">Apply for / Renew a Resource Account</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/affiliate-username">Apply for / Renew McGill Username & Email for affiliates</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-creation-bookable-meeting-rooms">Request a Room Booking Account</a></p> <p>Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract):<br/><a href="https://web.archive.org/web/20180109070327/http://knowledgebase.mcgill.ca/media/pdf/Logins-Passwords/Form_request_MSP_ID_EN.pdf">MSP request form - English</a><br/><a href="https://web.archive.org/web/20180109070327/http://knowledgebase.mcgill.ca/media/pdf/Logins-Passwords/Form_request_MSP_ID_FR.pdf">MSP request form - French</a></p> </div> <h3><a name="AV_Equipment"></a>Audiovisual Requests (Display Screen & Event Recording)</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-av-loans">Request Audiovisual Equipment Reservation</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-av-installation">Request Audiovisual Installation in a classroom</a></p> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-display-screen-installation">Request installation of a new Display Screen</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-display-screen-acct">Request access to manage a Public Display Screen</a></p> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/special-event">Request the recording of a special event using LRS</a></p> </div> <h3><a name="call-center-management"></a>Call Center Management</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/call-center-management-support">Support/assistance for Call Centre Management</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/callcenter-new-request">Request a new call center</a></p> </div> <h3><a name="cms"></a>Document Management Solutions (CenterStage, Webtop)</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-cms">Request a new document management space</a></p> </div> <h3><a name="EdTech"></a>Educational Technologies (myCourses ...)</h3> <div> <p><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/mycourses/student.asp">Technical support request for myCourses</a> (students)<br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/mycourses/professor.asp">Technical support request for myCourses</a> (instructors)<br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/edtech-consultation-workshop-request">Training or consultation for myCourses and other technologies</a> (instructors)<br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-mycourses-integration-third-party-application">Request myCourses integration of a third-party application</a> (instructors)</p> </div> <h3><a name="email"></a>Email</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/issues-email-o365">Support for email on Office 365</a> (Exchange Online)<br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/requestlistserv">Apply to create and own a LISTSERV email list</a></p> </div> <h3><a name="fileservers"></a>File Servers & Hosting</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/network-folders-permissions">Add/Remove Permissions for Network Folders</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/VMDCH/LogIn.aspx">Request Server Hosting Service</a></p> </div> <h3><a name="IT_staff"></a>For IT Services Staff only</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/it-admin-requests">IT Administrative requests</a><br/><a href="https://web.archive.org/web/20180109070327/https://cms.mcgill.ca/centerstage/#CMS_ADMIN/For_Marc;v=content/09020fda80c2658d?op=view" target="_blank">IT Purchase requests</a></p> </div> <h3><a name="isr"></a>ISR Portfolio Requests</h3> <div> <p><a href="https://web.archive.org/web/20180109070327/https://nimbus.mcgill.ca/isrheat/login/auth" target="_blank">ISR Portfolio Request Form</a> (for authorized users)<br/> If your request is for new development or an enhancement, please download and complete the <a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/files/it/templateppm-business-need-shortname-p100-business-needpart-a-v201402_2.docx" title="">IT Business Needs Statement</a> (Word doc) first; then attach it to your ISR Portfolio Request.</p> </div> <h3><a name="portal"></a>myMcGill & Other Systems (e-Elections, Mobile Apps)</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/mobile-app-requests">Mobile App Requests</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-omnivox">Request access to Omnivox to manage an election</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/webportal/portal.asp">Support for myMcGill portal issues</a></p> </div> <h3><a name="minerva"></a>Minerva, Banner, Data Warehouse</h3> <div> <p>Titles indicated by<span> *</span> link to web sites where you can find more information about the service.<br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/minerva/forms.asp">Minerva/Banner support request</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/banner/disconnect.asp">Report a Banner (INB) disconnect issue</a><br/><br/><a href="https://web.archive.org/web/20180109070327/http://kb.mcgill.ca/it/easylink/article.html?id=1931">Banner Introduction training and registration</a> <span>*</span><br/><a href="https://web.archive.org/web/20180109070327/http://kb.mcgill.ca/it/easylink/article.html?id=1932">Banner FIS training and registration</a> <span>*</span><br/><a href="https://web.archive.org/web/20180109070327/http://kb.mcgill.ca/it/easylink/article.html?id=1933">Banner HRIS training and registration</a> <span>*</span><br/><a href="https://web.archive.org/web/20180109070327/http://kb.mcgill.ca/it/easylink/article.html?id=1934">Banner SIS training and registration</a> <span>*</span><br/><br/><a href="https://web.archive.org/web/20180109070327/http://kb.mcgill.ca/it/easylink/article.html?id=1952">Help from Banner/Minerva Local Specialists<span>*</span></a><br/><a href="https://web.archive.org/web/20180109070327/http://www.mcgill.ca/inb/authorization">Information on Banner login and authorization</a> <span>*</span><br/><a href="https://web.archive.org/web/20180109070327/http://www.mcgill.ca/es/sisforms">Request Data Warehouse access for Student System (SIS)</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/data-warehouse-request">Request Data Warehouse access for FIS & HRIS</a></p> </div> <h3><a name="End_User_Computing"></a>End-User Computing (Hardware & Software)</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/end-user-computing-standards">Contact End-User Computing Standards</a></p> <p class="box"><strong>Requests for PC Desktop and Windows file server support</strong><br/> The following forms are to be used by authorized members of units that have an SLA with IT Services for desktop support:<br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=1">Set up a computer</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=2">Set up equipment (Blackberry, etc.)</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=3">Install software</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=4">Configure email</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=5">Configure user's access to printer</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=6">Relocation of computer and configuration</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=7">Other requests</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=8">Hardware problem</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=9">Software problem</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=10">Virus problem</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=11">Other PC Desktop issues</a></p> </div> <h3><a name="phone"></a>Phone and Network</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/staff-directory">Add, delete or revise a listing in the McGill Staff Directory</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/change-telephone-coordinators-list">Add, delete or request corrections to the List of Telephone Coordinators</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/long-distance-authorization-code">Request a long distance authorization code</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/display-name-change-form">Change how your name displays on McGill phones</a></p> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-xmedius-fax">Request to receive incoming faxes via email (XMedius)</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/phone/forms.asp?RequestType=3">Network Jack (LAN connection) problem</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/phone/forms.asp?RequestType=1">Telephone problem</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/phone/forms.asp?RequestType=2">Telephone feature problem</a></p> <p><a href="https://web.archive.org/web/20180109070327/http://ncsforms.mcgill.ca/">Order telecom-related equipment</a> such as a Polycom Soundstation<br/><a href="https://web.archive.org/web/20180109070327/http://ncsforms.mcgill.ca/">Request a service</a> - telephone, voicemail, network jack, teleconference, and so on</p> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-acl-change">Request an Access Control List (ACL) change</a></p> </div> <h3><a name="printing"></a>Printing (uPrint) & Software Licensing</h3> <div> <p><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/uprint/requestnewmachine.asp">Request a new / change existing uPrint device</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/uprint/requestrelocation.asp">Request to move or dispose of a uPrint device</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-non-uprint-printing-device">Request to purchase a non-uPrint printing device</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/uprint/refunds.asp">uPrint Refund Request</a><br/><a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/uprint/prepaid.asp">uPrint Prepaid Guest Card Request form</a>|<a href="https://web.archive.org/web/20180109070327/https://webforms.mcgill.ca/uprint/cardrequest.asp">uPrint Card Request form</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-uprint-direct-print-queue">Request a uPrint direct print queue</a></p> <p><strong>Software Licensing<br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/mca-request-consent">Microsoft Campus Agreement – Request & Consent Form</a> (for McGill LAN administrators)</strong></p> </div> <h3><a name="gap"></a>uApply (Graduate Admissions System)</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/uapply-support">Technical support for uApply (Graduate Admissions System)</a></p> </div> <h3><a name="video"></a>Video @ McGill</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-video-channel">Request a new Office 365 Video channel</a></p> </div> <h3><a name="web"></a>Web Management</h3> <div> <p><strong>WMS Issues/Help</strong><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/wms-issue">Report an issue / Ask a question about the WMS</a></p> <p><strong>Channels News and Events</strong><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/channels-issue">Report an issue / Ask a question about Channels</a></p> <p><strong>New Site Requests</strong><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-new-site">Request a new WMS site</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-vhost-site">Request a new Virtual Host site</a></p> <p><strong>Other Requests</strong><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/wms-golive-request">Request for WMS site to go live</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/web-permissions">Add/Remove Permissions for Website Administrator, Manager, Editor, Reviewer</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-channels-permission">Request/remove permissions to post Channels news & events</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/url-redirect-request">Request for a URL redirect</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/ras-request-form">Request for Remote Application Server provisioning or access</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-blog">Request a Blog</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/request-twitter-authentication">Request Twitter authentication</a></p> </div> <h3><a name="wireless"></a>Wireless & Virtual Private Network (VPN)</h3> <div> <p><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/vpn-support">Support for VPN issues</a><br/><a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/forms/wireless-support">Support for Wireless issues</a></p> </div> </div> <hr/><h3><a name="other"></a>Other issues</h3> <p>If you do not find your issue listed in one of the forms above, use the <a href="//web.archive.org/web/20180109070327/http://www.mcgill.ca/it/get-started-it/need-help">Need Help?</a> form to contact the IT Service Desk.</p> <hr/><h3>Important notes:</h3> <ul><li>You must provide a valid McGill ID when you fill in one of our forms, unless otherwise specified. In some cases, you will also need to log in with your <a href="https://web.archive.org/web/20180109070327/http://kb.mcgill.ca/it/mcgillusername">McGill Username and McGill Password</a>.<br/><br/> If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit.<br/> </li> <li>Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. <strong>Please make sure you allow all content to run if you get security warnings.</strong></li> </ul></div></div></div> </div> <ul class="links inline"><li class="node-readmore first last"></li> </ul> </div> </div> </div> </div> </div> </div> </div> <div id="bottom-content"> </div>  </div>  <div id="sidebar-column"> <h2 class="offscreen">Related Content</h2> <div class="region region-sidebar-second"> <div id="block-status-service-status" class="block block-status region-sidebar_second"> <div class="block-inner"> <h3>Service Status</h3> <div class="content"> <div id="service-status-block"><div class="services"><div class="item-list"><ul><li class="status-issues first"><a href="https://web.archive.org/web/20180109070327/http://www.mcgill.ca/it/information-security/phishing-alerts" title=""><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/issues-2015.png?itok=l3JPXbZ7" width="45" height="45" alt="Issues" title="Issues"/><span>Phishing Alerts</span></a></li> <li class="status-up"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>uPrint</span></li> <li class="status-up"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Telephone</span></li> <li class="status-up"><a href="https://web.archive.org/web/20180109070327/http://www.mcgill.ca/it/channels/news/d2-experiencing-issues-283596" title=""><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Content Mgt System</span></a></li> <li class="status-up"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Banner / Minerva</span></li> <li class="status-up"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>uApply</span></li> <li class="status-up"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Email</span></li> <li class="status-up"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>myCourses</span></li> <li class="status-up"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>myMcGill portal</span></li> <li class="status-up"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Office 365 apps</span></li> <li class="status-up last"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Network Connectivity</span></li> </ul></div></div><div class="legend"><div class="item-list"><ul id="status-legend" class="clear-block"><li class="first"><div class="status-selective"> <div class="field field-name-field-status-icon field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt=""/></div></div></div> <small>Up</small> </div></li> <li><div class="status-selective"> <div class="field field-name-field-status-icon field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/maintenance-2015_0.png?itok=P_TZYnoF" width="45" height="45" alt=""/></div></div></div> <small>Scheduled Maintenance</small> </div></li> <li><div class="status-selective"> <div class="field field-name-field-status-icon field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/issues-2015.png?itok=l3JPXbZ7" width="45" height="45" alt=""/></div></div></div> <small>Issues</small> </div></li> <li class="last"><div class="status-selective"> <div class="field field-name-field-status-icon field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/down-2015.png?itok=DTmXWhmk" width="45" height="45" alt=""/></div></div></div> <small>Down</small> </div></li> </ul></div></div></div> </div> </div> </div> <div id="block-channels-1" class="block block-channels half-width region-sidebar_second"> <div class="block-inner"> <h3>Announcements</h3> <div class="content"> <div class="item-list"><ul class="channelblock"><li class="channel-item channel_news has-image first"><div class="primary-image"><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/news/trend-micro-2018-renewal-key-now-available-and-information-about-new-antivirus-solution-mcgill-283082"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/channels/image/network_upgrade_logo.png?itok=wc0u8EFz" width="45" height="45" alt=""/></a></div><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/news/trend-micro-2018-renewal-key-now-available-and-information-about-new-antivirus-solution-mcgill-283082">Trend Micro 2018 renewal key now available, and information about new antivirus solution at McGill</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">13</span> <span class="month">Dec</span> <span class="year">2017</span> </div></div></li> <li class="channel-item channel_news has-image"><div class="primary-image"><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/news/phishing-scam-important-alert-mcgill-university-admin-269925"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/channels/image/important-alert-university-admin-2018-01-08.png?itok=4rhsYxMj" width="45" height="45" alt=""/></a></div><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/news/phishing-scam-important-alert-mcgill-university-admin-269925">Phishing scam: "Important Alert from McGill University Admin"</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">8</span> <span class="month">Jan</span> <span class="year">2018</span> </div></div></li> <li class="channel-item channel_news has-image"><div class="primary-image"><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/news/phishing-scam-mcgill-university-report-transactions-283670"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/channels/image/universiy-report-transactions.png?itok=_tN8dUh1" width="45" height="45" alt=""/></a></div><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/news/phishing-scam-mcgill-university-report-transactions-283670">Phishing scam: "McGill University Report transactions"</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">5</span> <span class="month">Jan</span> <span class="year">2018</span> </div></div></li> <li class="channel-item channel_news has-image"><div class="primary-image"><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/news/wrapping-it-2017-recap-it-initiatives-over-past-year-283669"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/channels/image/wrap-it-280.jpg?itok=qUBixUMi" width="45" height="45" alt=""/></a></div><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/news/wrapping-it-2017-recap-it-initiatives-over-past-year-283669">Wrapping IT up for 2017 - A recap of IT initiatives over the past year</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">5</span> <span class="month">Jan</span> <span class="year">2018</span> </div></div></li> <li class="channel-item channel_news has-image last"><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/news/phishing-scam-urgent-notice-283651">Phishing scam: "Urgent Notice"</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">5</span> <span class="month">Jan</span> <span class="year">2018</span> </div></div></li> </ul></div><div class="link-list"><a href="/web/20180109070327/http://www.mcgill.ca/it/channels_item/1" class="view-more">View more</a><a href="/web/20180109070327/http://www.mcgill.ca/it/channels_item/1/rss" class="rss"><img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/misc/feed.png" alt=""/></a></div> </div> </div> </div> <div id="block-channels-3" class="block block-channels half-width region-sidebar_second"> <div class="block-inner"> <h3>Scheduled Maintenance</h3> <div class="content"> <div class="item-list"><ul class="channelblock"><li class="channel-item channel_event no-image first"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">10</span> <span class="month">Jan</span> </div></div><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/event/uapply-graduate-admissions-system-maintenance-january-10-2018">uApply (Graduate Admissions System) maintenance - January 10</a></h2></li> <li class="channel-item channel_event no-image"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">17</span> <span class="month">Jan</span> </div></div><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/event/uapply-graduate-admissions-system-maintenance-january-17-257619">uApply (Graduate Admissions System) maintenance - January 17</a></h2></li> <li class="channel-item channel_event no-image"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">24</span> <span class="month">Jan</span> </div></div><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/event/uapply-graduate-admissions-system-maintenance-january-24-257620">uApply (Graduate Admissions System) maintenance - January 24</a></h2></li> <li class="channel-item channel_event no-image"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">27</span> <span class="month">Jan</span> </div><span class="multi-seperator">to</span> <div class="multi-date end_date date-container"><span class="day">28</span> <span class="month">Jan</span> </div></div><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/event/minervabanneruapply-monthly-downtime-january">Minerva/Banner/uApply monthly downtime for January</a></h2></li> <li class="channel-item channel_event no-image last"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">31</span> <span class="month">Jan</span> </div></div><h2><a href="/web/20180109070327/http://www.mcgill.ca/it/channels/event/uapply-graduate-admissions-system-maintenance-january-31-240427">uApply (Graduate Admissions System) maintenance - January 31</a></h2></li> </ul></div><div class="link-list"><a href="/web/20180109070327/http://www.mcgill.ca/it/channels_item/3" class="view-more">View more</a></div> </div> </div> </div> </div> </div>  </div>  <div id="bottom-page"> </div>  <div id="top-page-link" class="transition"> <a href="#">top of page</a> </div> </div>    <div id="footer"> <div id="footer-inner"> <h2 class="offscreen">Department and University Information</h2>  <div id="contact-info"> <h2>IT Services Walk-in Centers</h2> <b>Downtown campus location:</b><br/> 688 Sherbrooke West, Room 285<br/><br/> <b>Macdonald campus location:</b><br/> Macdonald Stewart Building,<br/> Room MS2-025<br/><br/> Phone: (514) 398-3398<br/><br/> <a href="https://web.archive.org/web/20180109070327/http://kb.mcgill.ca/it/easylink/article.html?id=1797">Support hours</a> </div>  <div id="footer-branding"> <img src="https://web.archive.org/web/20180109070327im_/http://www.mcgill.ca/it/files/it/moriarty_branding_img.png" alt="IT Services"/>  <a href="https://web.archive.org/web/20180109070327/http://www.mcgill.ca/it/get-started-it/need-help" id="footer-cta">Need help with an IT issue?</a> </div> <div id="footer-nav"> <ul class="menu"><li class="first expanded active-trail"><a class="active-trail nolink">Column1</a><ul class="menu"><li class="first expanded"><a href="/web/20180109070327/http://www.mcgill.ca/it/">Login</a><ul class="menu"><li class="first leaf"><a href="https://web.archive.org/web/20180109070327/http://www.mcgill.ca/inb">Banner INB</a></li> <li class="leaf"><a href="https://web.archive.org/web/20180109070327/https://classroom-av.ncs.mcgill.ca/">Classroom AV instructions</a></li> <li class="leaf"><a 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