Reset your Mozilla account password with Recovery Keys

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Continue to ask your question and get help.</p><a class="sumo-button primary-button feature-box" href="https://support-mozilla-org.translate.goog/en-US/kb/get-community-support?exit_aaq=1&_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" data-event-name="link_click" data-event-parameters="{ "link_name": "aaq-widget.community-support.kb-article", "link_detail": "None" }"> Continue </a> </div> <nav id="doc-tools"> <ul class="sidebar-nav sidebar-folding"> <li id="editing-tools-sidebar"><span class="details-heading"></span> <ul class="sidebar-nav--list"> <li></li> </ul></li> </ul> </nav> <div class="document-vote--sidebar-wrap"> <div class="document-vote elevation-01 text-center"> <form class="document-vote--form helpful" action="/en-US/kb/reset-your-firefox-account-password-recovery-keys/vote" method="post"><input type="hidden" name="csrfmiddlewaretoken" value="gCoqhV2r7tEs53C3NYdx1Xstj51SaupQ618p34Ho6AoKqYZaJIlf5NXFI85hes0F"> <h4 class="document-vote--heading">Was this article helpful?</h4> <div class="document-vote--buttons"><input type="hidden" name="revision_id" value="288527"> <input type="hidden" name="source" value="footer"> <button type="submit" class="btn helpful-button" name="helpful"><span class="hidden-text">Yes</span>👍</button> <button type="submit" class="btn not-helpful-button" name="not-helpful"><span class="hidden-text">No</span>👎</button> <img class="wait" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/spinner.18d6c26adc937688.gif" alt="Please wait..."> </div> </form> </div> </div> </aside> <main role="main" class="sumo-l-two-col--main"> <section id="document-list"> <header class="sumo-article-header kb-header"> <div class="sumo-article-header--text"> <div class="documents-product-title"><a href="https://support-mozilla-org.translate.goog/en-US/products/mozilla-account?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB" title="Mozilla Account"> <img src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2023-09-21-07-53-09-5ea102_1.png" height="48" width="48" alt=""> </a> </div> <h1 class="sumo-page-heading">Reset your Mozilla account password with Recovery Keys</h1> </div> </header> <article class="wiki-doc"> <div id="document_metadata" class="has-border-bottom"><span class="product tooltip-container"> Mozilla Account <span class="tooltip">Mozilla Account</span> </span> <span class="last-updated"> <img class="pencil" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/pencil.e33c563f24c4f989.svg"> <strong>Last updated:</strong> <span class="time"> 1 week, 5 days ago </span> </span> <span class="helpful-info"> <img class="thumbsup" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/thumbs-up.2cbd5d41625a84a7.svg"><span class="helpful-count">58%</span> of users voted this helpful </span> </div> <section id="doc-content" class="document--content "> <p></p> <p></p> <div class="warning"> <strong>This article may include outdated content. Please see <a href="https://support-mozilla-org.translate.goog/en-US/kb/how-change-or-reset-your-mozilla-account-password?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB">How to change or reset your Mozilla account password</a> for current information and instructions.</strong> </div> <p>You can use your account recovery key to sign in to your Mozilla account to regain access to your data in case you forget your password.</p> <div id="toc"> <h2>Table of Contents</h2> <ul> <li class="toclevel-1"><a href="https://support-mozilla-org.translate.goog/en-US/kb/reset-your-firefox-account-password-recovery-keys?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB#w_why-does-resetting-my-password-reset-my-data"><span class="tocnumber">1</span> <span class="toctext">Why does resetting my password reset my data?</span></a></li> <li class="toclevel-1"><a href="https://support-mozilla-org.translate.goog/en-US/kb/reset-your-firefox-account-password-recovery-keys?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB#w_generate-and-store-your-account-recovery-key"><span class="tocnumber">2</span> <span class="toctext">Generate and store your account recovery key</span></a></li> <li class="toclevel-1"><a href="https://support-mozilla-org.translate.goog/en-US/kb/reset-your-firefox-account-password-recovery-keys?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB#w_change-your-account-recovery-key"><span class="tocnumber">3</span> <span class="toctext">Change your account recovery key</span></a></li> <li class="toclevel-1"><a href="https://support-mozilla-org.translate.goog/en-US/kb/reset-your-firefox-account-password-recovery-keys?_x_tr_sl=pl&_x_tr_tl=fr&_x_tr_hl=en-GB#w_reset-your-password-with-your-account-recovery-key"><span class="tocnumber">4</span> <span class="toctext">Reset your password with your account recovery key</span></a></li> </ul> </div> <h1 id="w_why-does-resetting-my-password-reset-my-data">Why does resetting my password reset my data?</h1> <p>Mozilla accounts uses your password to encrypt your data (such as bookmarks and passwords) for extra security. When you forget your password and have to reset it, this data could be erased. To prevent this from happening, generate your unique account recovery key before forgetting or resetting your password.</p> <h1 id="w_generate-and-store-your-account-recovery-key">Generate and store your account recovery key</h1> <div class="warning"> <strong>Important:</strong> Do this, so you have your account recovery key ready in case you need to reset your password. </div> <ol> <li>Click the menu button <img alt="Fx89menuButton" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2021-05-15-11-18-38-e5b736.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" title=""> to open the menu panel.</li> <li>Click your Mozilla account (your email address) or sign in if you're not already.</li> <li>Once signed in, click <span class="menu">Manage account</span>. <dl> <dt> <img alt="fxa menu 87" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2021-04-01-13-58-02-3e9a47.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" width="300"> </dt> </dl> <ul> <li>The Mozilla account page will open in a new tab.</li> </ul></li> <li>Under <em>Security</em>, next to <em>Account recovery key</em>, click <span class="button">Create</span>.</li> <li>Enter your password and then click <span class="button">Continue</span>.</li> <li>Select one or more methods to store your account recovery key (Download, Copy, Print) and then click <span class="button">Close</span>. <dl> <dt> <img alt="FxA-SaveRecoveryKey-v2" class="wiki-image frameless lazy" data-original-src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2021-01-22-11-43-31-c4758b.png" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/static/placeholder.688345f843bb37ed.gif" title=""> </dt> </dl></li> <li>Store your account recovery key in a safe location where you won't lose it.</li> </ol> <h1 id="w_change-your-account-recovery-key">Change your account recovery key</h1> <p>If your account recovery key was exposed, or you just don't remember where you stored it, you can create a new one at any time. The previous one will lose effect.</p> <ol> <li>Follow the first three steps on the previous section to go to the Mozilla Account Settings page.</li> <li>Under <em>Security</em>, next to <em>Account recovery key</em>, click <span class="button">Remove</span>.</li> <li>On the confirmation prompt click <span class="button">Remove</span> again.</li> <li>Follow the remaining steps on the previous section to create a new account recovery key.</li> </ol> <h1 id="w_reset-your-password-with-your-account-recovery-key">Reset your password with your account recovery key</h1> <p>If you forgot your password and need to reset it, follow these steps.</p> <ol> <li>Click <strong>Forgot your password?</strong>.</li> <li>Write your email address and click <span class="button">Continue</span>.</li> <li>Retrieve the 8 digit code from your email.</li> <li>Enter your confirmation code and click <span class="button">Continue</span>.</li> <li>Enter your Recovery Key and click <span class="button">Continue</span>.</li> <li>Create a new password.</li> <li>Download your new recovery key.</li> </ol> </section> <section class="support-callouts mzp-l-content sumo-page-section--inner"> <div class="card card--ribbon is-inverse heading-is-one-line"> <div class="card--details"> <h3 class="card--title"> <svg class="card--icon-sm" width="24px" height="24px" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <g transform="translate(2.000000, 1.878680)" stroke="#FFFFFF" stroke-width="2"> <path d="M9,1.12132031 L2,1.12132031 C0.8954305,1.12132031 5.32907052e-15,2.01675081 5.32907052e-15,3.12132031 L5.32907052e-15,15.1213203 C5.32907052e-15,16.2258898 0.8954305,17.1213203 2,17.1213203 L11,17.1213203 L13,21.1213203 L15,17.1213203 L17,17.1213203 C18.1045695,17.1213203 19,16.2258898 19,15.1213203 L19,9.12132031" /> <path d="M15.5,0.621320312 C16.3284271,-0.207106783 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