Locked or restricted X accounts

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locked or limited account" data-breadcrumbs-json="[ { "title": "Help Center", "path": "https://help.x.com/en" }, { "title": "Suspended accounts", "path": "https://help.x.com/en/managing-your-account#suspended-accounts" }, { "title": "Help with locked or limited account", "path": "https://help.x.com/en/managing-your-account/locked-and-limited-accounts" } ]"> </div> <script type="application/ld+json"> { "@context": "https://web.archive.org/web/20240517135350/http://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "name": "Help Center", "position": 1, "item": "https://web.archive.org/web/20240517135350/https://help.x.com/en" }, { "@type": "ListItem", "name": "Suspended accounts", "position": 2, "item": "https://web.archive.org/web/20240517135350/https://help.x.com/en/managing-your-account#suspended-accounts" }, { "@type": "ListItem", "name": "Help with locked or limited account", "position": 3, "item": "https://web.archive.org/web/20240517135350/https://help.x.com/en/managing-your-account/locked-and-limited-accounts" } ] } </script> </div> <div class="b01-headline twtr-component"> <div class="b01 twtr-component-space--md"> <div class="b01__item"> <div class="b01__copy "> <h1 class="b01__headline twtr-type--headline-xxl twtr-color--gray-900 "> Help with locked or limited account </h1> </div> </div> </div> </div> <div class="b12-horizontal-rule twtr-component"> <div class=" b12 b12-thickness--base twtr-color-border--dark-gray-neutral twtr-margin__block--top twtr-margin__block--bottom"> </div> </div> <div class="b02-rich-text-v2 twtr-rte-v2 twtr-component"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <p>If your X account is locked or limited to certain account features, it may be compromised or in violation of the <a href="/web/20240517135350/https://help.x.com/en/rules-and-policies/twitter-rules.html" target="_blank" rel="nofollow noopener noreferrer">X Rules</a> or <a href="https://web.archive.org/web/20240517135350/https://twitter.com/en/tos.html" target="_blank" rel="nofollow noopener noreferrer">Terms of Service</a>. When this happens, the first step is to verify you are the rightful account owner. Keep reading to get help restoring account access, or check out our FAQs to learn more about locked and limited accounts. </p> </div> </div> <div class="ct12-content-tabs twtr-component-space--md twtr-component--last twtr-component"> <div class="ct12 ct12__nav ct12__background--light" data-position="relative"> <div class="ct12__nav-item"> <div class="ct12__list-wrapper"> <ul class="ct12__list" role="tablist" aria-orientation="horizontal"> <li class="ct12__list-item"> <a href="#verify-account" role="tab" aria-controls="verify-account" data-target-id="verify-account" data-title="Verify your account" data-hash="verify-account" class="js-show-section ct12__link twtr-type--roman-16 twtr-color--blue-500 has-hover is-selected">Verify your account</a> </li> <li class="ct12__list-item"> <a href="#access-account" role="tab" aria-controls="access-account" data-target-id="access-account" data-title="Access your account " data-hash="access-account" class="js-show-section ct12__link twtr-type--roman-16 twtr-color--blue-500 has-hover ">Access your account </a> </li> <li class="ct12__list-item"> <a href="#faq" role="tab" aria-controls="faq" data-target-id="faq" data-title="FAQ" data-hash="faq" class="js-show-section ct12__link twtr-type--roman-16 twtr-color--blue-500 has-hover ">FAQ</a> </li> </ul> </div> <div class="ct12__dropdown-wrapper is-closed" role="tabpanel"> <div class="ct12__title-wrapper twtr-container"> <div class="ct12__title-content" aria-controls="id1" aria-expanded="false" aria-haspopup="listbox" role="combobox" tabindex="0" aria-activedescendant=""> <span class="ct12__title twtr-type--bold-16 twtr-color--gray-900"></span> <div class="ct12__icon--arrow-down"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" aria-hidden="true" aria-hidden="true" focusable="false"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M20.207 7.043c-.39-.39-1.023-.39-1.414 0L12 13.836 5.207 7.043c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414l7.5 7.5c.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z"/> </svg> </div> </div> </div> <div class="ct12__dropdown-content is-closed"> <div class="ct12__dropdown-list twtr-container" role="listbox" id="id1" tabindex="-1"> <div class="ct12__dropdown-list-item is-selected twtr-type--roman-16 twtr-color--blue-500" data-target-id="verify-account" data-val="#Verify your account" role="option"> Verify your account </div> <div class="ct12__dropdown-list-item twtr-type--roman-16 twtr-color--blue-500" data-target-id="access-account" data-val="#Access your account " role="option"> Access your account </div> <div class="ct12__dropdown-list-item twtr-type--roman-16 twtr-color--blue-500" data-target-id="faq" data-val="#FAQ" role="option"> FAQ </div> </div> </div> </div> </div> <div class="ct12__swiper-container swiper-container" role="tabpanel"> <div class="ct12__swiper-wrapper swiper-wrapper"> <div class="ct12__tab ct12__tab--0 swiper-slide " data-target-tabid="verify-account"> <div class="ct12__tab-content "> <div class="b02-rich-text-v2 twtr-rte-v2"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <p>To make sure X is as safe as possible, you may see a message that says <b>Please verify your account.</b> When you see this message, you’ll need to verify ownership by <a href="#verify-ownership-by-phone" rel="nofollow">phone</a>, <a href="#verify-ownership-by-email" rel="nofollow">email</a> or <a href="#verify-ownership-by-recaptcha" rel="nofollow">recaptcha</a>. </p> </div> </div> <div class="ct01-columns"> <div class="ct01 twtr-padding__nested--top twtr-padding__nested--bottom "> <div class="ct01__content twtr-container "> <div class="ct01__item twtr-grid "> <div class="ct01__column twtr-col-md-12 "> <div class="ct01__wrapper "> <div class="b09-scroll-anchor twtr-component twtr-component--first"> <span class="b09" id="verify-ownership-by-phone"> </span> </div> <div class="ct19-rich-text-container twtr-component"> <div class="ct19__module Module "> <div class="ct19__module-header Module-header"> <span class="ct19__module-header-text Module-title twtr-color--gray-0"> Verify your account by phone </span> </div> <div class="ct19__module-body Module-body"> <div class="ct19__module-body-content"> <div> <div class="b02-rich-text-v2 twtr-rte-v2 twtr-component--last twtr-component twtr-component--first"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <ol><li>Log in to your account. (If you don’t have login access to your account, <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/forms/signin" rel="nofollow">Contact our support team</a>.) <br/> </li><li>Look for the message letting you know <b>Your account has been locked.</b></li><li>Select <b>Start</b>.</li><li>Enter your phone number. Please note that we will associate this phone number with your account.</li><li>We will send you a text message, or you will receive a phone call, with a verification code. It may take a few minutes for the code to be delivered to your phone. </li><li>Once you’ve entered the verification code, click or tap Submit to unlock your account.</li></ol> <p>If you have an email address associated with your account, we also sent instructions to that address. If you don’t see an email from us, please check your spam, junk and social folders.</p> </div> </div> </div> </div> </div> </div></div> <div class="b27-spacing twtr-component"> <div class="b27 "> </div></div> <div class="b27-spacing twtr-component"> <div class="b27 "> </div></div> <div class="b27-spacing twtr-component"> <div class="b27 "> </div></div> <div class="b09-scroll-anchor twtr-component"> <span class="b09" id="verify-ownership-by-email"> </span> </div> <div class="ct19-rich-text-container twtr-component"> <div class="ct19__module Module "> <div class="ct19__module-header Module-header"> <span class="ct19__module-header-text Module-title twtr-color--gray-0"> Verify your account by email </span> </div> <div class="ct19__module-body Module-body"> <div class="ct19__module-body-content"> <div> <div class="b02-rich-text-v2 twtr-rte-v2 twtr-component--last twtr-component twtr-component--first"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <ol><li>Log in to your account. (If you don’t have login access to your account, <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/forms/signin" rel="nofollow">Contact our support team</a>.) <br/> </li><li>Look for the message letting you know to verify your account.</li><li>Select <b>Start</b>.</li><li>On the next screen, select <b>Send email </b>to begin the verification process.</li><li>Check your email inbox for an email from X containing a verification code. It may take a few minutes for the code to be delivered to your email inbox.</li><li>Once you’ve entered the verification code, select <b>Verify</b> to unlock your account.</li></ol> <p>If you don’t see an email from us, please check your spam, junk, and social folders.</p> <p>If your account is in this state, people who visit your profile may see a message letting them know the account has displayed unusual activity and asking them to confirm they still want to view it.</p> </div> </div> </div> </div> </div> </div></div> <div class="b27-spacing twtr-component"> <div class="b27 "> </div></div> <div class="b27-spacing twtr-component"> <div class="b27 "> </div></div> <div class="b27-spacing twtr-component"> <div class="b27 "> </div></div> <div class="b09-scroll-anchor twtr-component"> <span class="b09" id="verify-ownership-by-recaptcha"> </span> </div> <div class="ct19-rich-text-container twtr-component--last twtr-component"> <div class="ct19__module Module "> <div class="ct19__module-header Module-header"> <span class="ct19__module-header-text Module-title twtr-color--gray-0"> Verify your account by recaptcha </span> </div> <div class="ct19__module-body Module-body"> <div class="ct19__module-body-content"> <div> <div class="b02-rich-text-v2 twtr-rte-v2 twtr-component--last twtr-component twtr-component--first"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <div>If your account appears to have exhibited automated behavior that violates the X Rules, we may lock it and request that you pass a captcha challenge to confirm you are not a robot.</div> <ol><li>Log in to your account. (If you don’t have login access to your account, <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/forms/signin" rel="nofollow">Contact our support team</a>.) </li><li>Look for the message letting you know to <b>please verify your account.</b></li><li>Select <b>Start</b>.</li><li>You will see a pinwheel or wait cursor while the captcha check completes in the background. <b>You do not need to do anything.</b></li><li>Once we’ve confirmed you are not a robot, select <b>Continue to X </b>to unlock your account.</li></ol> <p>If you have an email address associated with your account, we also sent instructions to that address. If you don’t see an email from us, please check your spam, junk and social folders.</p> <p>If your account is in this state, people who visit your profile may see a message letting them know the account has displayed unusual activity and asking them to confirm they still want to view it.</p> </div> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="ct12__tab ct12__tab--1 swiper-slide " data-target-tabid="access-account"> <div class="ct12__tab-content "> <div class="b02-rich-text-v2 twtr-rte-v2"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <p>If you see a message that says <b>your account has been locked for security purposes,</b> this means that we have detected suspicious behavior, and it appears as though your account may have been compromised. </p> <p> </p> <p><span class="twtr-type--bold-200r"><b>If you still have access to your account</b></span></p> <p>When you log in or open your app, you’ll see a message with instructions on how to restore access and secure your account by <a href="https://web.archive.org/web/20240517135350/https://twitter.com/account/begin_password_reset" rel="nofollow">changing your password.</a> If you have an email address associated with your account, we’ll also send instructions to that address. Please check your spam, junk, and social folders if you don’t see an email from us.</p> <p>If you can log in, but still need help unlocking your X account, try reading our <a href="#faq" rel="nofollow">FAQs</a> for more troubleshooting tips.<br/> </p> <p> </p> <p><b><span class="twtr-type--bold-200r">If you don’t have account access and can’t log in<br/> </span></b></p> <p><a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/forms/signin" rel="nofollow">Contact our support team</a> for additional help accessing and unlocking your account. </p> </div> </div> </div> </div> <div class="ct12__tab ct12__tab--2 swiper-slide " data-target-tabid="faq"> <div class="ct12__tab-content "> <div class="b02-rich-text-v2 twtr-rte-v2"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <p><span class="twtr-type--bold-200r"><b>About locked accounts</b></span></p> <p><a href="#why-phone-email" rel="nofollow">Why do you need my phone or email to unlock my account? <br/> </a></p> <p><a href="#set-up-lock-out" rel="nofollow">What should I do if I’m setting up my account and get locked out?</a></p> <p><a href="#unlock-no-phone-or-email" rel="nofollow">How do I unlock an account if I don’t have access to the phone or email associated with my account?</a></p> <p><a href="#locked-for-security" rel="nofollow">What happens when my account is locked for security purposes?</a></p> <p><a href="#confirm-account-ownership" rel="nofollow">How do I confirm I’m the account owner</a></p> <p> </p> <p><span class="twtr-type--bold-200r"><b>About limited accounts</b></span></p> <p><a href="#why-limited" rel="nofollow">Why did I receive a message that my account features are temporarily limited?</a></p> <p><a href="#how-limited" rel="nofollow">How are features limited? </a></p> <p><a href="#limited-tweet" rel="nofollow">Why can I post from a browser, but not my app? </a></p> <p> </p> <p><b><span class="twtr-type--bold-200r">Some of your account features are limited due to suspicious activity</span></b></p> <p><a href="#limited-for-suspicious-activity" rel="nofollow">What should I do if my account features are limited due to suspicious activity?</a></p> <p><a href="#limited-state" rel="nofollow">What does temporary limited state mean?</a></p> <p><a href="#choose-limited-state" rel="nofollow">How do I choose to use X in a limited state?</a></p> <p><a href="#verify-and-restore" rel="nofollow">How do I use my phone number or email to verify my account and restore features? </a></p> <p> </p> <p><b><span class="twtr-type--bold-200r">Your account is limited because it may have violated the X Rules</span></b></p> <p><a href="#account-limited-due-to-violated-rules" rel="nofollow">What happens when my account is limited because it may have violated the X Rules?</a></p> <p><a href="#restore-after-limited-due-to-violated-rules" rel="nofollow">What should I do if my account is limited due to a violation?</a></p> <p> </p> </div> </div> <div class="b01-headline"> <div class="b01 twtr-component-space--md"> <div class="b01__item"> <div class="b01__copy "> <h2 class="b01__headline twtr-type--headline-md twtr-color--gray-900 has-mustache"> About locked accounts </h2> <div class="b01__mustache twtr-background--green-400"></div> </div> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="why-phone-email"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">Why do you need my phone or email to unlock my account? </h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>When you sign up or try to log into X we ask for <a href="/web/20240517135350/https://help.x.com/en/managing-your-account/additional-information-request-at-login.html" rel="nofollow">additional information</a> like an email and / or phone number that helps us identify you as the account owner. </p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="set-up-lock-out"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">What should I do if I’m setting up my account and get locked out? </h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>If you’re setting up a new account and get locked out, <a href="/web/20240517135350/https://help.x.com/en/forms/account-access/regain-access.html" rel="nofollow">contact our support team</a>.</p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="unlock-no-phone-or-email"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">How do I unlock an account if I don’t have access to the phone or email associated with my account?</h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>If you’ve lost access to the email or phone number associated with your account <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/en/forms/account-access/deactivate-or-close-account/no-access-to-email-number" rel="nofollow">contact our support team</a>. Sometimes the only option in this situation is to create a new account.</p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="locked-for-security"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">What happens when my account is locked for security purposes?</h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>If your account is locked because we’ve detected suspicious automated behavior that violates the <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/en/rules-and-policies/twitter-rules" rel="nofollow">X Rules</a>, you’ll need to confirm you’re the valid account owner. When your account is in this state, people who visit your profile may see a message letting them know the account has displayed unusual activity and asking them to confirm they still want to view it. </p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="confirm-account-ownership"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">How do I confirm I’m the account owner?</h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>To unlock your X account, we need to confirm you are the valid owner. Depending on the verification message you see, try <a href="#verify-account" rel="nofollow">verifying your account</a> by phone, email or recaptcha challenge.</p> </div> </div> </div> <div class="b02-rich-text-v2 twtr-rte-v2"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <p><span class="twtr-type--bold-200r"><b><a href="#deactivations-appeals-and-more-info" rel="nofollow">Deactivations, appeals and other locked account information</a></b></span></p> </div> </div> <div class="b01-headline"> <div class="b01 twtr-component-space--md"> <div class="b01__item"> <div class="b01__copy "> <h2 class="b01__headline twtr-type--headline-md twtr-color--gray-900 has-mustache"> About limited accounts </h2> <div class="b01__mustache twtr-background--green-400"></div> </div> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="why-limited"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">Why did I receive a message that my account features are temporarily limited?</h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>Conversations are core to X, but if we detect behavior that may violate the <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/en/rules-and-policies/twitter-rules" rel="nofollow">X Rules</a> or inhibit other people’s ability to express themselves freely, we may temporarily limit certain account features. For example, this could mean only your followers are able see your activity on X, including posts, likes, reposts, etc. Limiting the reach of potentially abusive content creates a safer environment and stronger X community.</p> <p>When you log in and see this message, select Continue to X to initiate the countdown to restore your account features. You can read more about <a href="/web/20240517135350/https://help.x.com/en/rules-and-policies/abusive-behavior.html" rel="nofollow">X’s abusive behavior policy,</a> and find guidelines for our hateful conduct policy.</p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="how-limited"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">How are my account features limited? </h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>If you’ve received a message that your account features are limited, this could mean that only your followers are able see your activity on X, including posts, likes, reposts, etc.</p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="limited-tweet"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">Why can I post from a browser, but not my app?</h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>If your account is in a limited state, you may only have access to certain features including access to post from a desktop platform and not an app. </p> </div> </div> </div> <div class="b01-headline"> <div class="b01 twtr-component-space--md"> <div class="b01__item"> <div class="b01__copy "> <h2 class="b01__headline twtr-type--headline-md twtr-color--gray-900 has-mustache"> Some of your account features are limited due to suspicious activity </h2> <div class="b01__mustache twtr-background--green-400"></div> </div> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="limited-for-suspicious-activity"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">What should I do if my account features are limited due to suspicious activity?</h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>If your account appears to have exhibited aggressive following or aggressive engagements (such as, like, repost, and quote), which violates the <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/en/rules-and-policies/twitter-rules" rel="nofollow">X Rules</a>, you will see a message that your account’s features have been limited for a specified time, which varies based on the nature of the violation.</p> </div> </div> </div> <div class="ct16-columns-spa"></div> <div class="ct01-columns"> <div class="ct01 twtr-padding__nested--top twtr-padding__nested--bottom "> <div class="ct01__content twtr-container "> <div class="ct01__item twtr-grid "> <div class="ct01__column twtr-col-md-12 "> <div class="ct01__wrapper "> <div class="b02-rich-text-v2 twtr-rte-v2 twtr-component--last twtr-component twtr-component--first"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <p>You will have two options to choose from:</p> <ul><li><p>Use X in a temporary, limited state for the specified time listed.</p> </li><li><p>Complete our instructions to verify your phone number or email address.</p> </li></ul> <p> </p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="b02-rich-text-v2 twtr-rte-v2"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <p>Note: If your account appears to have engaged in repeated violations of the X Rules, or has aggressively engaged with other accounts, you may not be presented with the option to verify by phone. In this case, you will only be able to use X in a limited state for the specified time listed.</p> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="limited-state"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">What does temporary, limited state mean? </h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>During a limited state, your account and posts may be filtered out of certain places on X, including from search results and notifications.</p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="choose-limited-state"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">How do I choose to use X in a limited state?</h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>When you log in and see a message that your account is temporarily limited, select Continue to X to initiate the countdown to restore your account features. You can read more about <a href="/web/20240517135350/https://help.x.com/en/rules-and-policies/abusive-behavior.html" rel="nofollow">X’s abusive behavior policy</a>, and find guidelines for our <a href="/web/20240517135350/https://help.x.com/en/rules-and-policies/hateful-conduct-policy.html" rel="nofollow">hateful conduct policy</a>.</p> <p>If you choose the option to use your account in a limited state, your account will remain limited for the specified time, and you won’t see the option to restore your account by verification again.</p> <p> </p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="verify-and-restore"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">How do I use my phone number or email to verify my account and restore features? </h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>To restore your account by verifying your phone number or email address, select Verify, and follow the instructions we provide. Verifying your phone number and email address helps reduce potentially automated or scripted activity on X.</p> <p>Note: If your account appears to have engaged in repeated violations of the X Rules, or has aggressively engaged with other accounts, you may not be presented with the option to verify by phone. In this case, you will only be able to use X in a limited state for the specified time listed.</p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="video"> </span> </div> <div class="b01-headline"> <div class="b01 twtr-component-space--md"> <div class="b01__item"> <div class="b01__copy "> <h2 class="b01__headline twtr-type--headline-md twtr-color--gray-900 has-mustache"> Your account is limited because it may have violated the X Rules </h2> <div class="b01__mustache twtr-background--green-400"></div> </div> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="video"> </span> </div> <div class="ct01-columns"> <div class="ct01 twtr-padding__paragraph--top twtr-padding__nested--bottom "> <div class="ct01__content twtr-container "> <div class="ct01__item twtr-grid "> <div class="ct01__column twtr-col-md-12 "> <div class="ct01__wrapper "> <div class="b05-video twtr-component-space--md twtr-component--last twtr-component twtr-component--first"> <div> <div> <div class="t01__video js-video-player video_player twtr-component-space--lg" data-title="appeals-overview-1280x720.mp4" data-src="/web/20240517135350oe_/https://help.x.com/content/dam/help-twitter/en/guides/our-rule/appeals-overview-1280x720.mp4"> <div class="video_player__wrapper"> <video src="/web/20240517135350im_/https://help.x.com/content/dam/help-twitter/en/guides/our-rule/appeals-overview-1280x720.mp4" data-poster="/content/dam/help-twitter/en/guides/our-rule/appeals-overview-1280x720.jpg.twimg.768.jpg" title="appeals-overview-1280x720.mp4" data-autoplay="false" data-object-fit="cover"> <source src="https://web.archive.org/web/20240517135350im_/https://cdn.cms-twdigitalassets.com/content/dam/help-twitter/en/guides/our-rule/appeals-overview-1280x720.mp4" type="video/mp4" data-setup="{}"/> Your browser does not support the <code>video</code> element. </video> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="account-limited-due-to-violated-rules"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">What happens when my account is limited because it may have violated the X Rules?</h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>If your account has been limited because it may have violated the <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/en/rules-and-policies/twitter-rules" rel="nofollow">X Rules</a>, you can still browse X, but while in this state, you can only send Direct Messages to your followers. You will not be able to engage in actions such as posting, reposting, or liking, and only your followers can see your past posts. </p> <p> </p> <p>If your account is temporarily restricted, people who visit your profile may see a message letting them know the account may have violated the X Rules and asking them to confirm they still want to view it.</p> <p> </p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="restore-after-limited-due-to-violated-rules"> </span> </div> <div class="b31-faq"> <div class="b31 twtr-component-space--md"> <h4 class="b31__faq-question twtr-type--bold-400r twtr-spacing--pb-200 twtr-color--gray-900">What should I do if my account is limited due to a violation?</h4> <div class="b31__faq-answer b02-v2 twtr-rte-spacing--200 twtr-type--roman-300r"> <p>To restore your account, log in and look for the message letting you know<b> We’ve temporarily limited some of your account features.</b> Select <b>Start</b> and follow the instructions to complete the requested actions.</p> <p>We may ask you to complete certain actions before we start the countdown on your limited state. These actions may include verifying your email address, adding a phone number to your account, or deleting posts that are in violation of our rules.</p> <p> </p> <p>Note: Repeat violations of the X Rules may lead to permanent suspension.<br/> </p> <p>If you feel that your account has been limited in error, you can <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/forms/general?subtopic=suspended" rel="nofollow">appeal by contacting our support team</a>.</p> <p> </p> </div> </div> </div> <div class="b09-scroll-anchor"> <span class="b09" id="deactivations-appeals-and-more-info"> </span> </div> <div class="b01-headline"> <div class="b01 twtr-component-space--md"> <div class="b01__item"> <div class="b01__copy "> <h2 class="b01__headline twtr-type--headline-md twtr-color--gray-900 has-mustache"> Deactivations, appeals and other locked account information </h2> <div class="b01__mustache twtr-background--green-400"></div> </div> </div> </div> </div> <div class="b02-rich-text-v2 twtr-rte-v2"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <p>If you feel that your account has been locked in error, you can <a href="https://web.archive.org/web/20240517135350/https://support.twitter.com/forms/general?subtopic=suspended" rel="nofollow">appeal by contacting our support team.</a></p> <p><b><span class="twtr-type--bold-200r">How to deactivate your locked accounts</span></b></p> <p>To deactivate your locked account, please refer to our <a href="/web/20240517135350/https://help.x.com/en/managing-your-account/trouble-deactivating-twitter-account.html" rel="nofollow">troubleshooting articles</a> or submit a request <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/forms/restore" rel="nofollow">here</a>. Requests can also be addressed to the contacts listed under the <a href="https://web.archive.org/web/20240517135350/https://twitter.com/en/privacy#chapter4.5" rel="nofollow">How To Contact Us section of our Privacy Policy</a>.</p> <p><b><span class="twtr-type--bold-200r">How to request a copy of your personal information<br/> </span></b></p> <p>Locked accounts can submit a request to access their information <a href="https://web.archive.org/web/20240517135350/https://help.twitter.com/forms/privacy" rel="nofollow">here.</a> Requests can also be addressed to the contacts listed under the <a href="https://web.archive.org/web/20240517135350/https://twitter.com/en/privacy#chapter4.5" rel="nofollow">How To Contact Us section of our Privacy Policy</a>.</p> </div> </div> <div class="ct01-columns"> <div class="ct01 twtr-padding__paragraph--top twtr-padding__paragraph--bottom "> <div class="ct01__content twtr-container "> <div class="ct01__item twtr-grid "> <div class="ct01__column twtr-col-md-12 "> <div class="ct01__wrapper "> <div class="ct19-rich-text-container twtr-component--last twtr-component twtr-component--first"> <div class="ct19__module Module "> <div class="ct19__module-header Module-header"> <span class="ct19__module-header-text Module-title twtr-color--gray-0"> Other helpful articles and tips </span> </div> <div class="ct19__module-body Module-body"> <div class="ct19__module-body-content"> <div> <div class="b02-rich-text-v2 twtr-rte-v2 twtr-component--last twtr-component twtr-component--first"> <div class="b02-v2 twtr-rte-spacing--200 twtr-type--roman-200r twtr-color--gray-900 twtr-component-space--md"> <p>When you sign up or try to log into X we may ask for <a href="/web/20240517135350/https://help.x.com/en/managing-your-account/additional-information-request-at-login.html" rel="nofollow">additional information</a> like an email and/or phone number that helps us identify you as the account owner. Keep this information updated. You’ll need it to restore access if your account becomes locked or limited. </p> <p> </p> <p>Learn what to do if you were temporarily locked out due to <a href="/web/20240517135350/https://help.x.com/en/managing-your-account/locked-out-after-too-many-login-attempts.html" rel="nofollow">too many login attempts</a>, or <a href="/web/20240517135350/https://help.x.com/en/safety-and-security/twitter-account-compromised.html" rel="nofollow">how to keep your account secure.</a></p> </div> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="b25-csat aem-GridColumn aem-GridColumn--default--12"> </div> <div class="b17-scroll-top-button aem-GridColumn aem-GridColumn--default--12"> <div class="b17"> <button class="b17__button" aria-label="Scroll to top"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" aria-hidden="true" focusable="false" 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