CINXE.COM

<!doctype html><html lang="en"><head><meta charset="UTF-8" /><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="icon" type="image/x-icon" href="/c2/public/app/favicon.ico"><meta property="visitor" content="prospect"><title>What Are AI Agents? Benefits, Examples, Types | Salesforce US</title> <meta property="og:image:alt" content="Two people engage in conversation with AI agents around a large smartphone."> <meta property="og:locale" content="en_US"> <meta property="og:type" content="article"> <meta property="og:url" content="https://www.salesforce.com/agentforce/what-are-ai-agents/"> <meta property="og:image" content="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?w=1024"> <meta property="og:description" content="AI agents help your teams get more done and connect with customers around the clock. Here's a look at what they are and how they work."> <meta property="og:title" content="What Are AI Agents? Benefits, Examples, Types"> <meta property="og:site_name" content="Salesforce"> <meta property="twitter:site" content="@salesforce"> <meta property="twitter:card" content="summary_large_image"> <meta property="twitter:url" content="https://www.salesforce.com/agentforce/what-are-ai-agents/"> <meta name="robots" content="index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1"> <meta name="description" content="AI agents help your teams get more done and connect with customers around the clock. Here's a look at what they are and how they work."> <link rel="canonical" href="https://www.salesforce.com/agentforce/what-are-ai-agents/"> <script type="application/ld+json">{ "@context":"https://schema.org", "@type": "WebSite", "name": "Salesforce", "url": "https://www.salesforce.com" }</script> <link rel="preconnect" href="//a.sfdcstatic.com"/><link rel="preconnect" href="//www.googletagmanager.com"/><link rel="preconnect" href="//www.google-analytics.com"/><link rel="preconnect" href="//wp.salesforce.com"/><link rel="preconnect" href="//service.force.com"/><link rel="preconnect" href="//geolocation.onetrust.com"/><link rel="preconnect" href="//cdn.krxd.net"/><link rel="preconnect" href="//org62.my.salesforce.com"/><link rel="preconnect" href="//dpm.demdex.net"/><link rel="preconnect" href="//cdn.evgnet.com"/><link rel="preconnect" href="//salesforce.us-1.evergage.com"/><link rel="preconnect" href="//api.company-target.com"/><link rel="preconnect" href="//fonts.googleapis.com"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Regular.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Italic.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Bold.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-icons/salesforce-icons.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/avant-garde/AvantGardeForSalesforceW05-Dm.woff2" type="font/woff2" crossorigin="anonymous"/> <script>window.sfdcBase = Object.assign(window.sfdcBase||{}, {"env":"PROD","ssoEnabled":true,"clientErrorThreshold":10,"clientErrorEndpoint":"https://www.salesforce.com/c2/clerr","resourcePrefix":"/c2","gtmContainerId":"GTM-WRXS6TH","demandbaseDisabled":false,"iisDisabled":false,"neustarDisabled":false,"page":{"pagename":"SFDC:us:agentforce:what-are-ai-agents","type":"Other Page","locale":"us","segment":"non-customer:us","sitesection":"us:agentforce","uiframework":"Page Builder"},"exp":{"label":"Page Builder"},"optimizely":{"enabled":true,"cdnUrl":"https://cdn.optimizely.com/js/22444972181.js"},"iisVersion":"v1-stable","locale":"en-us"});</script> <link rel="preload" as="style" href="/c2/public/exp/pbc/server/css/style.a96e42cb9578f67e8762.css"/><link rel="stylesheet" href="/c2/public/exp/pbc/server/css/style.a96e42cb9578f67e8762.css" media="screen"/><script type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/top.js"></script><script async type="text/javascript" src="https://a.sfdcstatic.com/digital/one-trust/core/stable/scripttemplates/otSDKStub.js" data-domain-script=8e783e8c-0ad0-475d-8fca-4a03afa0a02a crossorigin></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/bottom.js"></script><script type="module" src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/navs.js"></script><script async type="text/javascript" src="/c2/public/exp/c360/pal/bundle.eac8db148673d3d61ce7.js" id=pal-script data-dataset=sf_shared_prod></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/ot-ext.js"></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/legacy.js"></script><script defer type="module" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/identity.js"></script><script defer type="module" src="https://a.sfdcstatic.com/digital/@sfdc-www/pbc-core-analytics/v1-stable/comp-data.js"></script><script defer type="module" src="/c2/public/exp/pbc/lwc/prod.HkxCsTrx.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/templates.a98dc96fcd1b24c42f1f.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/scripts.b0f8b138cdfc8b4db3cb.js"></script><script defer type="text/javascript" src="//a.sfdcstatic.com/shared/js/public/nunjucks-slim.min.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/nunjucksFilters.61490ac1777f9e36469b.js"></script> <script type="module">globalThis.tbidAuthConfig = {host: 'iis.digital.salesforce.com'};</script> <script type="module" >globalThis.ogsConfig = { env: 'PROD', logLevel: 'debug'};</script> <script>(window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch","rua.ceh":"false","rua.ueh":"false","rua.ieh.st":"0"}]);</script> <script>!function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="NCPYV-VGJPP-N4J93-8HN3B-8B6S3",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e?"if":"i",t=function(e,n){var t=d.createElement("script");t.id=n||"boomr-if-as",t.src=window.BOOMR.url,BOOMR_lstart=(new Date).getTime(),e=e||d.body,e.appendChild(t)},!window.addEventListener&&window.attachEvent&&navigator.userAgent.match(/MSIE [67]\./))return window.BOOMR.snippetMethod="s",void t(i.parentNode,"boomr-async");a=document.createElement("IFRAME"),a.src="about:blank",a.title="",a.role="presentation",a.loading="eager",r=(a.frameElement||a).style,r.width=0,r.height=0,r.border=0,r.display="none",i.parentNode.appendChild(a);try{O=a.contentWindow,d=O.document.open()}catch(_){n=document.domain,a.src="javascript:var d=document.open();d.domain='"+n+"';void(0);",O=a.contentWindow,d=O.document.open()}if(n)d._boomrl=function(){this.domain=n,t()},d.write("<bo"+"dy onload='document._boomrl();'>");else if(O._boomrl=function(){t()},O.addEventListener)O.addEventListener("load",O._boomrl,!1);else if(O.attachEvent)O.attachEvent("onload",O._boomrl);d.close()}function a(e){window.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!window.BOOMR||!window.BOOMR.version&&!window.BOOMR.snippetExecuted){window.BOOMR=window.BOOMR||{},window.BOOMR.snippetStart=(new Date).getTime(),window.BOOMR.snippetExecuted=!0,window.BOOMR.snippetVersion=12,window.BOOMR.url=n+"NCPYV-VGJPP-N4J93-8HN3B-8B6S3";var i=document.currentScript||document.getElementsByTagName("script")[0],o=!1,r=document.createElement("link");if(r.relList&&"function"==typeof r.relList.supports&&r.relList.supports("preload")&&"as"in r)window.BOOMR.snippetMethod="p",r.href=window.BOOMR.url,r.rel="preload",r.as="script",r.addEventListener("load",e),r.addEventListener("error",function(){t(!0)}),setTimeout(function(){if(!o)t(!0)},3e3),BOOMR_lstart=(new Date).getTime(),i.parentNode.appendChild(r);else t(!1);if(window.addEventListener)window.addEventListener("load",a,!1);else if(window.attachEvent)window.attachEvent("onload",a)}}(),"".length>0)if(e&&"performance"in e&&e.performance&&"function"==typeof e.performance.setResourceTimingBufferSize)e.performance.setResourceTimingBufferSize();!function(){if(BOOMR=e.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var n=""=="true"?1:0,t="",a="bdpnbeqxgqubsz2cg2xq-f-3e694199f-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,o={"ak.v":"39","ak.cp":"1410510","ak.ai":parseInt("638429",10),"ak.ol":"0","ak.cr":1,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"137b32af","ak.r":41723,"ak.a2":n,"ak.m":"dsca","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":49636,"ak.gh":"23.52.40.21","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"bbr","ak.t":"1732392623","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==mzkVc5iFeCrM8VwWs5gYCbH5l/RJLfusCXROekXD4rnMhTLYIdz+q9AkvtpqQuSn44WYB/SsvoJhGlIbWHSCs3ixjS3BBNwgGdASVWiIHAqna4dMeSUnG12qU/RAxvzn51rFEaWNQ/0olaIyVa0GX2jUx++T+Lwg4yvPkj5L0CDSJAUTdURVOF3MaaH/IG53yVrudkDQ16BO/A+Wlr2zFcIYjCrEVd2FYnfFFxc7Co2kXoBrTmNgogf7e3NS5cyCCfWO1imCntNl4YIwZIPY724HIPRojIYXupAUvl0/lVXJebQkiNZOSRa04qKk+v4uEQNlR2+8eOOX/XRT3py9edeMvh9HN5CPGE1pBJT9qh2i/T4QsHEsEKOvhqRqu5RQX+JkYrwrIG0/+B44Wp/4zLrPlYvLBakH8VTsiXnmMYY=","ak.pv":"639","ak.dpoabenc":"","ak.tf":i};if(""!==t)o["ak.ruds"]=t;var r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head><body> <script> var wpdata = { navigation: {"top-navigation-c360":[{"ID":0,"title":"Products","showIcon":true,"panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Explore the Salesforce portfolio","url":"https://www.salesforce.com/products/"},"title":"Discover the #1 AI CRM","body":"Humans with Agents drive customer success together.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-products-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-products-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-products-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-products-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-products-mobile.png?w=840","alt":null,"title":"2022/06/nav-products-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/av-products-genie.png?w=86","alt":null,"title":"2022/06/av-products-genie.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":86}},"bladeId":"1731438979457_naw","navigationItems":[{"ID":0,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-agentforce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore Agentforce","url":"https://www.salesforce.com/agentforce/"},"headlineDescription":"Humans with Agents drive customer success together.","headlineText":"Agentforce","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-agentforce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_dwk","listItems":[{"ID":0,"link":{"label":"How Agentforce works","url":"https://www.salesforce.com/agentforce/how-it-works/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1d73"},{"ID":1,"link":{"label":"Why Agentforce?","url":"https://www.salesforce.com/agentforce/why/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_7vz"},{"ID":2,"link":{"label":"Agent Builder","url":"https://www.salesforce.com/agentforce/agent-builder/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_14fs"},{"ID":3,"link":{"label":"Use Cases","url":"https://www.salesforce.com/agentforce/use-cases/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1388"},{"ID":4,"link":{"label":"Agentforce Pricing","url":"https://www.salesforce.com/agentforce/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1bqk"},{"ID":5,"link":{"label":"ROI Calculator","url":"https://www.salesforce.com/agentforce/ai-agents-roi-calculator/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_134v"}]},"bladeId":"1731439312550_3ma","buttonlink":{"label":"Agentforce","url":"https://www.salesforce.com/agentforce/","ariaLabel":""}},{"ID":1,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-data-cloud.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore Data Cloud","url":"https://www.salesforce.com/data/"},"headlineText":"Data Cloud","headlineDescription":"Transform customer experiences with CRM + AI + Data + Trust.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-data-cloud.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_2o7","listItems":[{"ID":0,"link":{"label":"How Data Cloud Works","url":"https://www.salesforce.com/data/how-it-works/","target":"_self","ariaLabel":"How Data Cloud works"},"bladeId":"1731439402434_p3c"},{"ID":1,"link":{"label":"How Connectivity Works","url":"https://www.salesforce.com/data/connectivity/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_10yb"},{"ID":2,"link":{"label":"Connectors Directory","url":"https://www.salesforce.com/data/connectivity/data-cloud-connectors/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_w7y"},{"ID":3,"link":{"label":"What is Data Cloud?","url":"https://www.salesforce.com/data/what-is-data-cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_l65"}]},"bladeId":"1731439312560_qgh","buttonlink":{"label":"Data Cloud","url":"https://www.salesforce.com/data/","ariaLabel":"Data Cloud"}},{"ID":2,"title":"Agentforce & AI App Development","icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-low-code.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all Agentforce & AI App Development capabilities","url":"https://www.salesforce.com/platform/enterprise-app-development/"},"headlineText":"Agentforce & AI App Development","headlineDescription":"Build and extend Agentforce and AI apps with low code.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-low-code.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_9a0","listItems":[{"ID":0,"link":{"label":"Agentforce","url":"https://www.salesforce.com/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_13sp"},{"ID":1,"link":{"label":"Low Code Development","url":"https://www.salesforce.com/platform/low-code-development-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_y4k"},{"ID":2,"link":{"label":"Testing and Deployment","url":"https://www.salesforce.com/platform/deployment-environment/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_gky"},{"ID":3,"link":{"label":"Data Security & Privacy","url":"https://www.salesforce.com/platform/security-privacy-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_3jv"}]},"bladeId":"1731439312564_rzw"},{"ID":3,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-customer360.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore the Salesforce portfolio","url":"https://www.salesforce.com/products/"},"headlineText":"Discover the #1 AI CRM","headlineDescription":"Humans with Agents drive customer success together.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-customer360.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_c4y","listItems":[{"ID":0,"description":"AI agents that take action for you","link":{"label":"Agentforce","url":"https://www.salesforce.com/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_17x1"},{"ID":1,"description":"Customer 360 for sales, service, and more","link":{"label":"Best-in-class CRM apps","url":"https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry","target":"_self","ariaLabel":""},"bladeId":"1731439402434_yhr"},{"ID":2,"description":"Data Cloud, integrations, analytics","link":{"label":"Unified Customer Data","url":"https://www.salesforce.com/data/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_ky7"},{"ID":3,"description":"Automations, prompts, models, code, and more","link":{"label":"Low Code, Customizable Platform","url":"https://www.salesforce.com/platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_tgy"},{"ID":4,"description":"Key Customer 360 features available in your CRM","link":{"label":"Foundations","url":"https://www.salesforce.com/crm/foundations/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_9qb"},{"ID":5,"link":{"label":"Customer Success Stories","url":"https://www.salesforce.com/customer-stories/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_hj4"}]},"bladeId":"1731439312568_ef0","buttonlink":{"label":"Products Overview","url":"https://www.salesforce.com/products/","ariaLabel":"Create a Customer 360"}},{"ID":4,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-platform.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all platform capabilities","url":"https://www.salesforce.com/platform/"},"headlineText":"Salesforce Platform","headlineDescription":"Build and customize your Agentforce and Customer 360 with the Salesforce Platform.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-platform.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_gtz","listItems":[{"ID":0,"link":{"label":"Agentforce","url":"https://www.salesforce.com/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_b71"},{"ID":1,"link":{"label":"Artificial Intelligence","url":"https://www.salesforce.com/artificial-intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_v3p"},{"ID":2,"link":{"label":"Data Cloud","url":"https://www.salesforce.com/data/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_b0n"},{"ID":3,"link":{"label":"Agentforce & AI App Development","url":"https://www.salesforce.com/platform/enterprise-app-development/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_ltm"},{"ID":4,"link":{"label":"Data Security & Privacy","url":"https://www.salesforce.com/platform/cloud-data-security/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_ti6"},{"ID":5,"link":{"label":"Analytics","url":"https://www.salesforce.com/analytics/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_11wr"},{"ID":6,"link":{"label":"Integration","url":"https://www.salesforce.com/mulesoft/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_f4v"},{"ID":7,"link":{"label":"Flow Automation ","url":"https://www.salesforce.com/mulesoft/automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_m1v"}]},"bladeId":"1731439312573_gmc","buttonlink":{"label":"Salesforce Platform","url":"https://www.salesforce.com/platform/","ariaLabel":"Platform"}},{"ID":5,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ai.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all AI solutions","url":"https://www.salesforce.com/artificial-intelligence/"},"headlineDescription":"The world's #1 AI for CRM.","headlineText":"Artificial Intelligence","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ai.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_tk","listItems":[{"ID":0,"link":{"label":"Use Cases","url":"https://www.salesforce.com/artificial-intelligence/use-cases/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_m2c"},{"ID":1,"link":{"label":"Prompt Builder","url":"https://www.salesforce.com/artificial-intelligence/prompt-builder/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1cps"},{"ID":2,"link":{"label":"Low Code AI Builders","url":"https://www.salesforce.com/artificial-intelligence/ai-builder/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_3bz"},{"ID":3,"link":{"label":"Trusted AI","url":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_bxa"},{"ID":4,"link":{"label":"AI for Business","url":"https://www.salesforce.com/artificial-intelligence/business/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_17m2"},{"ID":5,"link":{"label":"What are AI Agents?","url":"https://www.salesforce.com/agentforce/what-are-ai-agents/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_ncj"}]},"bladeId":"1731439312577_dg3","buttonlink":{"label":"Artificial Intelligence","url":"https://www.salesforce.com/artificial-intelligence/","ariaLabel":""}},{"ID":6,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-sales.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all sales solutions","url":"https://www.salesforce.com/sales/"},"headlineDescription":"Accelerate growth now with Sales Cloud.","headlineText":"Sales","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-sales.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_79c","listItems":[{"ID":0,"link":{"label":"Sales Force Automation","url":"https://www.salesforce.com/sales/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_rky"},{"ID":1,"link":{"label":"Sales Engagement","url":"https://www.salesforce.com/sales/engagement-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_2on"},{"ID":2,"link":{"label":"Sales Team Productivity","url":"https://www.salesforce.com/sales/team-productivity/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_qmt"},{"ID":3,"link":{"label":"Sales Programs","url":"https://www.salesforce.com/sales/enablement/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_mhr"},{"ID":4,"link":{"label":"Sales AI","url":"https://www.salesforce.com/sales/artificial-intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_15gb"},{"ID":5,"link":{"label":"Sales Analytics","url":"https://www.salesforce.com/sales/analytics/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_nr6"},{"ID":6,"link":{"label":"Partner Relationship Management","url":"https://www.salesforce.com/sales/partner-relationship-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_224"},{"ID":7,"link":{"label":"Revenue Lifecycle Management","url":"https://www.salesforce.com/sales/revenue-lifecycle-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_6xc"},{"ID":8,"link":{"label":"CPQ","url":"https://www.salesforce.com/sales/cpq/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_lif"},{"ID":9,"link":{"label":"Sales Performance Management","url":"https://www.salesforce.com/sales/performance-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_zzx"},{"ID":10,"link":{"label":"Sales Cloud Pricing","url":"https://www.salesforce.com/sales/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_9c7"},{"ID":11,"link":{"label":"What Is Sales Automation?","url":"https://www.salesforce.com/sales/what-is-sales-automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_dd8"}]},"bladeId":"1731439312582_s3f","buttonlink":{"label":"Sales","url":"https://www.salesforce.com/sales/","ariaLabel":"Sales"}},{"ID":7,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-service.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all service solutions","url":"https://www.salesforce.com/service/"},"headlineText":"Service","headlineDescription":"Humans with AI Agents drive effortless service.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-service.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_11db","listItems":[{"ID":0,"link":{"label":"Customer Service Management","url":"https://www.salesforce.com/service/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_18yf"},{"ID":1,"link":{"label":"Field Service","url":"https://www.salesforce.com/service/field-service-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_6j"},{"ID":2,"link":{"label":"Self-Service Experience","url":"https://www.salesforce.com/service/customer-self-service/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_c0q"},{"ID":3,"link":{"label":"Omnichannel Customer Engagement","url":"https://www.salesforce.com/service/digital-customer-engagement-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_hxp"},{"ID":4,"link":{"label":"Customer Service Automation & Process","url":"https://www.salesforce.com/service/customer-service-automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_12qd"},{"ID":5,"link":{"label":"Intelligent Service Operations","url":"https://www.salesforce.com/service/customer-service-operations/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_12ch"},{"ID":6,"link":{"label":"Customer Service AI","url":"https://www.salesforce.com/service/ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_bve"},{"ID":7,"link":{"label":"Contact Center","url":"https://www.salesforce.com/service/contact-center/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1ub"},{"ID":8,"link":{"label":"Voice & Phone Support","url":"https://www.salesforce.com/service/call-center-integration/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_15c3"},{"ID":9,"link":{"label":"Employee Service","url":"https://www.salesforce.com/service/employee-engagement/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_pcp"},{"ID":10,"description":"","link":{"label":"Service Cloud Pricing","url":"https://www.salesforce.com/service/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_8ey"},{"ID":11,"link":{"label":"What is Customer Service Software?","url":"https://www.salesforce.com/service/what-is-customer-service-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_fc9"},{"ID":12,"link":{"label":"What are AI Agents?","url":"https://www.salesforce.com/agentforce/what-are-ai-agents/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_120"}]},"bladeId":"1731439312586_lrw","buttonlink":{"label":"Service","url":"https://www.salesforce.com/service/","ariaLabel":"Service"}},{"ID":8,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-marketing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all marketing solutions","url":"https://www.salesforce.com/marketing/"},"headlineText":"Marketing","headlineDescription":"Make every moment count with Marketing Cloud.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-marketing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1ctq","listItems":[{"ID":0,"link":{"label":"Data Cloud for Marketing","url":"https://www.salesforce.com/marketing/data/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_ada"},{"ID":1,"link":{"label":"Email Marketing, Mobile, & Advertising","url":"https://www.salesforce.com/marketing/engagement/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_yzu"},{"ID":2,"link":{"label":"B2B Marketing Automation","url":"https://www.salesforce.com/marketing/b2b-automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_14kw"},{"ID":3,"link":{"label":"Personalization","url":"https://www.salesforce.com/marketing/personalization/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_5xa"},{"ID":4,"link":{"label":"Marketing Analytics","url":"https://www.salesforce.com/marketing/intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_kk3"},{"ID":5,"link":{"label":"Marketing AI","url":"https://www.salesforce.com/marketing/ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_h1x"},{"ID":6,"link":{"label":"Customer Loyalty Solutions","url":"https://www.salesforce.com/marketing/loyalty-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_yi2"},{"ID":7,"link":{"label":"Marketing Cloud Pricing","url":"https://www.salesforce.com/marketing/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_845"},{"ID":8,"link":{"label":"Marketing Cloud & Service Cloud","url":"https://www.salesforce.com/cx-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_7ng"},{"ID":9,"link":{"label":"What is Digital Marketing?","url":"https://www.salesforce.com/marketing/what-is-digital-marketing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_x0b"},{"ID":10,"link":{"label":"What is Email Marketing?","url":"https://www.salesforce.com/marketing/email/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_3i2"}]},"bladeId":"1731439312594_nms","buttonlink":{"label":"Marketing","url":"https://www.salesforce.com/marketing/","ariaLabel":"Marketing"}},{"ID":9,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-commerce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all commerce solutions","url":"https://www.salesforce.com/commerce/"},"headlineText":"Commerce","headlineDescription":"Automate growth everywhere with Commerce Cloud.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-commerce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_8lt","listItems":[{"ID":0,"link":{"label":"B2C Commerce","url":"https://www.salesforce.com/commerce/b2c-ecommerce/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1957"},{"ID":1,"link":{"label":"B2B Commerce","url":"https://www.salesforce.com/commerce/b2b-ecommerce/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_s74"},{"ID":2,"link":{"label":"Direct to Consumer","url":"https://www.salesforce.com/commerce/direct-to-consumer/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_16ky"},{"ID":3,"link":{"label":"Order Management","url":"https://www.salesforce.com/commerce/order-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_dn9"},{"ID":4,"link":{"label":"Commerce AI","url":"https://www.salesforce.com/commerce/ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_145a"},{"ID":5,"link":{"label":"Commerce Cloud Innovations","url":"https://www.salesforce.com/commerce/innovations/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_red"},{"ID":6,"link":{"label":"Commerce Cloud Pricing","url":"https://www.salesforce.com/commerce/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_152d"}]},"bladeId":"1731439312598_885","buttonlink":{"label":"Commerce","url":"https://www.salesforce.com/commerce/","ariaLabel":"Commerce"}},{"ID":10,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-tableau.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all analytics solutions","url":"https://www.salesforce.com/analytics/"},"headlineText":"Tableau","headlineDescription":"Make better decisions with analytics and business intelligence.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-tableau.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_7es","listItems":[{"ID":0,"link":{"label":"Tableau","url":"https://www.salesforce.com/analytics/tableau/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_aqv"},{"ID":1,"link":{"label":"Tableau Pulse","url":"https://www.salesforce.com/analytics/tableau/pulse/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_15be"},{"ID":2,"link":{"label":"CRM Analytics","url":"https://www.salesforce.com/analytics/crm/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_rxt"},{"ID":3,"link":{"label":"Business Intelligence","url":"https://www.salesforce.com/analytics/business-intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_typ"},{"ID":4,"link":{"label":"Data Culture","url":"https://www.salesforce.com/analytics/data-culture/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_64i"},{"ID":5,"link":{"label":"Data Visualization","url":"https://www.salesforce.com/analytics/data-visualization/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_a7l"},{"ID":6,"link":{"label":"Data Management ","url":"https://www.salesforce.com/analytics/data-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_16oq"},{"ID":7,"link":{"label":"Analytics Pricing","url":"https://www.salesforce.com/analytics/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_eq4"}]},"bladeId":"1731439312601_z84","buttonlink":{"label":"Tableau","url":"https://www.salesforce.com/analytics/","ariaLabel":"Tableau"}},{"ID":11,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-mulesoft.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all MuleSoft integration solutions","url":"https://www.salesforce.com/mulesoft/"},"headlineText":"MuleSoft","headlineDescription":"Connect everything. Automate anything. Empower everyone with AI.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-mulesoft.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_6i0","listItems":[{"ID":0,"link":{"label":"Integration and API Management","url":"https://www.salesforce.com/mulesoft/anypoint-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_y81"},{"ID":1,"link":{"label":"No-Code Integration and Automation","url":"https://www.salesforce.com/mulesoft/composer/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_8tf"},{"ID":2,"link":{"label":"Robotic Process Automation","url":"https://www.salesforce.com/mulesoft/rpa/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_24t"},{"ID":3,"link":{"label":"Workflow Automation","url":"https://www.salesforce.com/mulesoft/automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_sl2"},{"ID":4,"link":{"label":"MuleSoft Integration Pricing","url":"https://www.salesforce.com/mulesoft/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_138t"}]},"bladeId":"1731439312605_oy1","buttonlink":{"label":"MuleSoft","url":"https://www.salesforce.com/mulesoft/","ariaLabel":"MuleSoft"}},{"ID":12,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-slack.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Learn about Slack and Salesforce","url":"https://www.salesforce.com/slack/"},"headlineText":"Slack","headlineDescription":"Unlock productivity powered by CRM + AI + Data + Trust.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-slack.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_17ss","listItems":[{"ID":0,"link":{"label":"Conversational Work OS","url":"https://www.salesforce.com/slack/conversational-work-os/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_z84"},{"ID":1,"link":{"label":"Powered by CRM Data","url":"https://www.salesforce.com/slack/powered-by-crm-data/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_2ll"},{"ID":2,"link":{"label":"Work Orchestration in Slack","url":"https://www.salesforce.com/slack/work-orchestration/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_uky"},{"ID":3,"link":{"label":"Agentforce in Slack","url":"https://www.salesforce.com/slack/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_9pq"},{"ID":4,"link":{"label":"For Departments","url":"https://www.salesforce.com/slack/departments/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_lqx"},{"ID":5,"link":{"label":"For Industries","url":"https://www.salesforce.com/slack/industries/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_3ko"},{"ID":6,"link":{"label":"Slack Pricing","url":"https://www.salesforce.com/slack/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_qwb"}]},"bladeId":"1731439312609_qiy","buttonlink":{"label":"Slack","url":"https://www.salesforce.com/slack/","ariaLabel":"Slack"}},{"ID":13,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-net-zero.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all net zero solutions","url":"https://www.salesforce.com/net-zero/"},"headlineDescription":"Go net zero now.","headlineText":"Net Zero","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-net-zero.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1ic","listItems":[{"ID":0,"link":{"label":"Net Zero Cloud","url":"https://www.salesforce.com/net-zero/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_wu4"},{"ID":1,"link":{"label":"Net Zero Marketplace","url":"https://netzero.salesforce.com/s/","target":"_blank","ariaLabel":""},"bladeId":"1731439402435_bnr"},{"ID":2,"link":{"label":"Net Zero Pricing","url":"https://www.salesforce.com/net-zero/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_o1y"}]},"bladeId":"1731439312613_1dui","buttonlink":{"label":"Net Zero","url":"https://www.salesforce.com/net-zero/","ariaLabel":"Net Zero"}},{"ID":14,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-small-business.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore small business solutions","url":"https://www.salesforce.com/small-business/"},"headlineText":"Small Business","headlineDescription":"Find more customers, win their business, and keep them happy with tools that help you work smarter, not harder.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-small-business.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1d8m","listItems":[{"ID":0,"link":{"label":"Starter Suite","url":"https://www.salesforce.com/small-business/starter/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_2n3"},{"ID":1,"link":{"label":"Pro Suite","url":"https://www.salesforce.com/small-business/pro-suite/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_15rm"},{"ID":2,"link":{"label":"Marketing","url":"https://www.salesforce.com/small-business/marketing/","target":"_self","ariaLabel":"Small Business Marketing"},"bladeId":"1731439402435_6dj"},{"ID":3,"link":{"label":"Sales","url":"https://www.salesforce.com/small-business/sales/","target":"_self","ariaLabel":"Small Business Sales"},"bladeId":"1731439402435_ho2"},{"ID":4,"link":{"label":"Service","url":"https://www.salesforce.com/small-business/service/","target":"_self","ariaLabel":"Small Business Service"},"bladeId":"1731439402435_10zi"},{"ID":5,"link":{"label":"Commerce","url":"https://www.salesforce.com/small-business/commerce/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_19vr"},{"ID":6,"link":{"label":"Productivity with Slack","url":"https://www.salesforce.com/small-business/collaboration/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1zb"},{"ID":7,"link":{"label":"Small Business Pricing","url":"https://www.salesforce.com/small-business/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_165a"}]},"bladeId":"1731439312619_128f","buttonlink":{"label":"Small Business","url":"https://www.salesforce.com/small-business/","ariaLabel":"Small Business"}},{"ID":15,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"About our partners","url":"https://www.salesforce.com/partners/"},"headlineText":"Partner Apps & Experts","headlineDescription":"Get the most out of Salesforce with partners, apps, solutions, and consultants.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_k51","listItems":[{"ID":0,"link":{"label":"Explore AppExchange","url":"https://appexchange.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_alq"},{"ID":1,"link":{"label":"Explore Partner Apps","url":"https://appexchange.salesforce.com/appxStore?type=App","target":"_self","ariaLabel":""},"bladeId":"1731439402435_101r"},{"ID":2,"link":{"label":"Explore Consultants","url":"https://findpartners.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_dto"},{"ID":3,"link":{"label":"Become a Partner","url":"https://www.salesforce.com/partners/become-a-partner/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_jqy"}]},"bladeId":"1731439312623_6lv","buttonlink":{"label":"Partner Apps & Experts","url":"https://www.salesforce.com/partners/","ariaLabel":"Partner Apps & Experts"}},{"ID":16,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all services","url":"https://www.salesforce.com/services/overview/"},"headlineText":"Customer Success","headlineDescription":"Reach your goals with our customer success experts.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_yqw","listItems":[{"ID":0,"description":"Get the right level of support and guidance to grow your business.","link":{"label":"Success Plans","url":"https://www.salesforce.com/services/success-plans/overview/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_prs"},{"ID":1,"description":"Implement, innovate, and transform your enterprise with help from Salesforce experts.","link":{"label":"Professional Services","url":"https://www.salesforce.com/services/professional-services/overview/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_gu4"},{"ID":2,"link":{"label":"Plans & Services Pricing","url":"https://www.salesforce.com/services/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_135q"}]},"bladeId":"1731439312626_t18","buttonlink":{"label":"Customer Success","url":"https://www.salesforce.com/services/overview/","ariaLabel":"Customer Success"}},{"ID":17,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-heroku.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Learn Heroku capabilities","url":"https://www.salesforce.com/products/heroku/overview/"},"headlineText":"Heroku","headlineDescription":"Build scalable apps on a cloud-native platform made for developers. \n","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-heroku.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_o9p","listItems":[{"ID":0,"link":{"label":"Customer Solutions","url":"https://www.salesforce.com/products/heroku/solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_cbl"},{"ID":1,"link":{"label":"Architecture Patterns","url":"https://www.salesforce.com/products/heroku/architecture/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_r55"},{"ID":2,"link":{"label":"Heroku Pricing","url":"https://www.salesforce.com/products/heroku/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_bun"}]},"bladeId":"1731439312630_v4p","buttonlink":{"label":"Heroku","url":"https://www.salesforce.com/products/heroku/overview/","ariaLabel":""}},{"ID":0,"link":{"target":"_self","label":"See all product pricing","url":"https://www.salesforce.com/pricing/","ariaLabel":"See all product pricing"},"bladeId":"1731439312634_rpg"}]},{"ID":1,"title":"Industries","showIcon":true,"panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all industries","url":"https://www.salesforce.com/industries/"},"body":"Get industry-specific innovations that modernize your business, save time, and lower costs.","title":"Explore Salesforce for industries.","bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-industries-mobile.png?w=840","alt":null,"title":"2022/06/nav-industries-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376},"topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-industries.png?w=86","alt":null,"title":"2022/06/nav-industries.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":86}},"bladeId":"1731438979466_nnd","navigationItems":[{"ID":0,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-automotive.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore automotive solutions","url":"https://www.salesforce.com/automotive/"},"headlineDescription":"Drive a lifetime of loyalty.","headlineText":"Automotive","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-automotive.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1c9d","listItems":[{"ID":0,"link":{"label":"OEM","url":"https://www.salesforce.com/automotive/oem-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_hma"},{"ID":1,"link":{"label":"Dealer/Retailers","url":"https://www.salesforce.com/automotive/car-dealership-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_17hx"},{"ID":2,"link":{"label":"Captive","url":"https://www.salesforce.com/automotive/finance-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_r0p"},{"ID":3,"link":{"label":"Software-Defined Vehicle (SDV)","url":"https://www.salesforce.com/automotive/connected-car-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1yc"},{"ID":4,"link":{"label":"Automotive Pricing","url":"https://www.salesforce.com/automotive/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_jtr"}]},"bladeId":"1731439402435_qq2","buttonlink":{"label":"Automotive","url":"https://www.salesforce.com/automotive/","ariaLabel":"Automotive"}},{"ID":1,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-communications.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/communications/","label":"Explore communications solutions"},"headlineText":"Communications","headlineDescription":"Deliver the connected future, faster.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-communications.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_wjs","listItems":[{"ID":0,"link":{"label":"Unify the Telecom Customer Journey","url":"https://www.salesforce.com/communications/marketing-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_z0g"},{"ID":1,"link":{"label":"Accelerate Communication Sales","url":"https://www.salesforce.com/communications/sales-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_90p"},{"ID":2,"link":{"label":"Simplify Wholesale Transactions","url":"https://www.salesforce.com/communications/wholesale-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_108t"},{"ID":3,"link":{"label":"Light Up Fiber Experiences","url":"https://www.salesforce.com/communications/fiber-bss/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_4vd"},{"ID":4,"link":{"label":"Fulfill the Perfect Order","url":"https://www.salesforce.com/communications/order-management-system/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_voj"},{"ID":5,"link":{"label":"Optimize Telecom Customer Service","url":"https://www.salesforce.com/communications/customer-service-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_ofc"},{"ID":6,"link":{"label":"Communications Cloud","url":"https://www.salesforce.com/communications/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_12bb"},{"ID":7,"link":{"label":"Communications Cloud Pricing","url":"https://www.salesforce.com/communications/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_she"}]},"bladeId":"1731439402435_ese","buttonlink":{"label":"Communications","url":"https://www.salesforce.com/communications/","ariaLabel":"Communications"}},{"ID":2,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-eng.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"bladeId":"1731439402435_1819","buttonlink":{"label":"Construction & Real Estate ","url":"https://www.salesforce.com/engineering-construction-real-estate/","ariaLabel":""},"panelLinkedList":{"hero":{"cta":{"target":"_self","label":"Explore engineering, construction, & real estate","url":"https://www.salesforce.com/engineering-construction-real-estate/"},"headlineDescription":"Achieve operational excellence.","headlineText":"Engineering, Construction, & Real Estate","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-eng.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_fnb","listItems":[{"ID":0,"link":{"label":"Real Estate","url":"https://www.salesforce.com/engineering-construction-real-estate/real-estate-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_12ha"},{"ID":1,"link":{"label":"Engineering & Construction","url":"https://www.salesforce.com/engineering-construction-real-estate/construction-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_sx3"},{"ID":2,"link":{"label":"Residential & Commercial Services","url":"https://www.salesforce.com/engineering-construction-real-estate/residential-commercial-services-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_epf"}]}},{"ID":3,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-consumer-goods.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore consumer goods solutions","url":"https://www.salesforce.com/consumer-goods/"},"headlineText":"Consumer Goods","headlineDescription":"Deliver profitable growth.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-consumer-goods.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1aq4","listItems":[{"ID":0,"link":{"label":"Fast-Moving Consumer Goods","url":"https://www.salesforce.com/consumer-goods/consumer-packaged-goods-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1706"},{"ID":1,"link":{"label":"Home Durables","url":"https://www.salesforce.com/consumer-goods/consumer-durables-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1d21"},{"ID":2,"link":{"label":"Distributors","url":"https://www.salesforce.com/consumer-goods/software-for-distributors/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_it2"},{"ID":3,"link":{"label":"Apparel, Footwear, and Accessories","url":"https://www.salesforce.com/consumer-goods/apparel-footwear-accessories-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_14cz"},{"ID":4,"link":{"label":"Beauty","url":"https://www.salesforce.com/consumer-goods/beauty-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_mwu"},{"ID":5,"link":{"label":"Consumer Goods Cloud","url":"https://www.salesforce.com/consumer-goods/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_cr2"},{"ID":6,"link":{"label":"Consumer Goods Cloud pricing","url":"https://www.salesforce.com/consumer-goods/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_d05"}]},"bladeId":"1731439402435_gyh","buttonlink":{"label":"Consumer Goods","url":"https://www.salesforce.com/consumer-goods/","ariaLabel":"Consumer Goods"}},{"ID":4,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-education.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore education solutions","url":"https://www.salesforce.com/education/"},"headlineText":"Education","headlineDescription":"Deliver connected education journeys for life on the #1 AI CRM.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-education.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_h6g","listItems":[{"ID":0,"link":{"label":"Recruitment & Admissions","url":"https://www.salesforce.com/education/recruitment-admissions-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_dwb"},{"ID":1,"link":{"label":"Student Success","url":"https://www.salesforce.com/education/student-success-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_r3p"},{"ID":2,"link":{"label":"Advancement & Alumni Relations","url":"https://www.salesforce.com/education/advancement-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_uov"},{"ID":3,"link":{"label":"Communications, Marketing, and Engagement","url":"https://www.salesforce.com/education/marketing-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_6aq"},{"ID":4,"link":{"label":"Lifelong Learning","url":"https://www.salesforce.com/education/lifelong-learning-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_ii8"},{"ID":5,"link":{"label":"K-12","url":"https://www.salesforce.com/education/k-12-software/.","target":"_self","ariaLabel":""},"bladeId":"1731439402435_vby"},{"ID":6,"link":{"label":"Education Cloud","url":"https://www.salesforce.com/education/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1226"},{"ID":7,"link":{"label":"Education Cloud Pricing","url":"https://www.salesforce.com/education/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_xak"}]},"bladeId":"1731439402435_735","buttonlink":{"label":"Education","url":"https://www.salesforce.com/education/","ariaLabel":"Education"}},{"ID":5,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-energy.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/energy-utilities/","label":"Explore energy & utilities solutions"},"headlineDescription":"Lead the energy transition.","headlineText":"Energy & Utilities","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-energy.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_dzt","listItems":[{"ID":0,"link":{"label":"Power & Utilities","url":"https://www.salesforce.com/energy-utilities/power-utilities-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_po4"},{"ID":1,"link":{"label":"Oil & Gas","url":"https://www.salesforce.com/energy-utilities/oil-gas-industry-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_b6c"},{"ID":2,"link":{"label":"Energy & Utilities Cloud","url":"https://www.salesforce.com/energy-utilities/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_mh7"},{"ID":3,"link":{"label":"Energy & Utilities Cloud Product Pricing","url":"https://www.salesforce.com/energy-utilities/cloud/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_6ry"}]},"bladeId":"1731439402435_1cys","buttonlink":{"label":"Energy & Utilities","url":"https://www.salesforce.com/energy-utilities/","ariaLabel":"Energy & Utilities"}},{"ID":6,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-fin-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore financial services","url":"https://www.salesforce.com/financial-services/"},"headlineText":"Financial Services","headlineDescription":"Empower your customers’ financial success with trusted AI.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-fin-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1722","listItems":[{"ID":0,"link":{"label":"Scale Service ","url":"https://www.salesforce.com/financial-services/customer-service-in-financial-services/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_10mq"},{"ID":1,"link":{"label":"Streamline Onboarding","url":"https://www.salesforce.com/financial-services/digital-client-onboarding/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_tjt"},{"ID":2,"link":{"label":"Personalize Engagement","url":"https://www.salesforce.com/financial-services/personalization/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1e8c"},{"ID":3,"link":{"label":"Financial Services Cloud","url":"https://www.salesforce.com/financial-services/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_uqx"},{"ID":4,"link":{"label":"Financial Services Pricing","url":"https://www.salesforce.com/financial-services/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1beh"}]},"bladeId":"1731439402435_188u","buttonlink":{"label":"Financial Services","url":"https://www.salesforce.com/financial-services/","ariaLabel":"Financial Services"}},{"ID":7,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-healthcare.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore health and life sciences solutions","url":"https://www.salesforce.com/healthcare-life-sciences/"},"headlineText":"Healthcare & Life Sciences","headlineDescription":"Grow healthy relationships on the #1 AI CRM.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-healthcare.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_ynu","listItems":[{"ID":0,"link":{"label":"Provider","url":"https://www.salesforce.com/healthcare-life-sciences/healthcare-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_pfg"},{"ID":1,"link":{"label":"Payer","url":"https://www.salesforce.com/healthcare-life-sciences/payer-administration-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_sse"},{"ID":2,"link":{"label":"Public Sector Health","url":"https://www.salesforce.com/healthcare-life-sciences/public-health-solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_126s"},{"ID":3,"link":{"label":"Pharma","url":"https://www.salesforce.com/healthcare-life-sciences/pharma-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_14e7"},{"ID":4,"link":{"label":"MedTech","url":"https://www.salesforce.com/healthcare-life-sciences/medtech-automation-solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_pjn"},{"ID":5,"link":{"label":"Health Cloud","url":"https://www.salesforce.com/healthcare-life-sciences/health-cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1bud"},{"ID":6,"link":{"label":"Life Sciences Cloud","url":"https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_5er"},{"ID":7,"link":{"label":"Pricing","url":"https://www.salesforce.com/healthcare-life-sciences/health-cloud/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_6zk"}]},"bladeId":"1731439402435_189p","buttonlink":{"label":"Healthcare & Life Sciences","url":"https://www.salesforce.com/healthcare-life-sciences/","ariaLabel":"Healthcare & Life Sciences"}},{"ID":8,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-manufacturing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore manufacturing solutions","url":"https://www.salesforce.com/manufacturing/"},"headlineText":"Manufacturing","headlineDescription":"Connect the value chain.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-manufacturing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_l6n","listItems":[{"ID":0,"link":{"label":"Modernize Commercial Operations","url":"https://www.salesforce.com/manufacturing/operations-management-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1p5"},{"ID":1,"link":{"label":"Transform the Service Experience","url":"https://www.salesforce.com/manufacturing/customer-service-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1del"},{"ID":2,"link":{"label":"Simplify Partner Engagement","url":"https://www.salesforce.com/manufacturing/partner-channel-engagement-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_mq4"},{"ID":3,"link":{"label":"Manufacturing Cloud","url":"https://www.salesforce.com/manufacturing/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1dgj"},{"ID":4,"link":{"label":"Manufacturing Cloud Pricing","url":"https://www.salesforce.com/manufacturing/cloud/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_u9l"}]},"bladeId":"1731439402436_151j","buttonlink":{"label":"Manufacturing","url":"https://www.salesforce.com/manufacturing/","ariaLabel":"Manufacturing"}},{"ID":9,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-media.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore media solutions","url":"https://www.salesforce.com/media/"},"headlineText":"Media","headlineDescription":"Cultivate loyal audiences faster.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-media.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_6ye","listItems":[{"ID":0,"link":{"label":"Accelerate Advertising Sales","url":"https://www.salesforce.com/media/advertising-sales-management-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_7zj"},{"ID":1,"link":{"label":"Automate Media and Entertainment Processes","url":"https://www.salesforce.com/media/workflow-automation-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_gb"},{"ID":2,"link":{"label":"Grow Subscriber Relationships","url":"https://www.salesforce.com/media/subscription-lifecycle-management-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_pil"},{"ID":3,"link":{"label":"Maximize Audience Engagement","url":"https://www.salesforce.com/media/fan-audience-engagement-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_10lx"},{"ID":4,"link":{"label":"Streamline Production and Operations","url":"https://www.salesforce.com/media/automated-production-broadcast-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_rce"},{"ID":5,"link":{"label":"Media Cloud","url":"https://www.salesforce.com/media/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_11ed"},{"ID":6,"link":{"label":"Media Cloud Pricing","url":"https://www.salesforce.com/media/cloud/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1bea"}]},"bladeId":"1731439402436_236","buttonlink":{"label":"Media","url":"https://www.salesforce.com/media/","ariaLabel":"Media"}},{"ID":10,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-nonprofit.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore nonprofit solutions","url":"https://www.salesforce.com/nonprofit/"},"headlineText":"Nonprofit","headlineDescription":"Build relationships that drive change.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-nonprofit.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_9x8","listItems":[{"ID":0,"link":{"label":"Fundraising","url":"https://www.salesforce.com/nonprofit/fundraising-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ey1"},{"ID":1,"link":{"label":"Marketing and Engagement","url":"https://www.salesforce.com/nonprofit/marketing-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_msz"},{"ID":2,"link":{"label":"Program and Outcome Management","url":"https://www.salesforce.com/nonprofit/program-management-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_z05"},{"ID":3,"link":{"label":"IT Operations for Nonprofit","url":"https://www.salesforce.com/nonprofit/data-management-systems/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_gky"},{"ID":4,"link":{"label":"Grantmaking","url":"https://www.salesforce.com/nonprofit/grantmaking-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_o88"},{"ID":5,"link":{"label":"Nonprofit Cloud","url":"https://www.salesforce.com/nonprofit/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_sd4"},{"ID":6,"link":{"label":"Nonprofit Cloud Pricing","url":"https://www.salesforce.com/nonprofit/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_syv"}]},"bladeId":"1731439402436_ct5","buttonlink":{"label":"Nonprofit","url":"https://www.salesforce.com/nonprofit/","ariaLabel":"Nonprofit"}},{"ID":11,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-pro-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":[],"hero":{"cta":{"target":"_self","label":"Explore professional services solutions ","url":"https://www.salesforce.com/professional-services/"},"headlineText":"Professional Services","headlineDescription":"Increase client trust.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-pro-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_3v8","listItems":[{"ID":0,"link":{"label":"Accounting, Tax, & Audit","url":"https://www.salesforce.com/professional-services/accounting-crm/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ykl"},{"ID":1,"link":{"label":"Consulting","url":"https://www.salesforce.com/professional-services/consulting-crm/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_lx4"},{"ID":2,"link":{"label":"Staffing & Recruiting","url":"https://www.salesforce.com/professional-services/recruiting-crm/ ","target":"_self","ariaLabel":""},"bladeId":"1731439402436_old"}]},"bladeId":"1731439402436_9go","buttonlink":{"label":"Professional Services","url":"https://www.salesforce.com/professional-services/","ariaLabel":""}},{"ID":12,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-public-sector.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore public sector","url":"https://www.salesforce.com/government/"},"headlineText":"Public Sector","headlineDescription":"Modernize government service.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-public-sector.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_bea","listItems":[{"ID":0,"link":{"label":"Federal Civilian","url":"https://www.salesforce.com/government/federal-it-modernization/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ed5"},{"ID":1,"link":{"label":"State & Local","url":"https://www.salesforce.com/government/state-local-government-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_fnk"},{"ID":2,"link":{"label":"Defense & Intelligence","url":"https://www.salesforce.com/government/defense-it-technology-solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_sx6"},{"ID":3,"link":{"label":"Government Cloud","url":"https://www.salesforce.com/government/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_eid"},{"ID":4,"link":{"label":"Public Sector Apps","url":"https://www.salesforce.com/government/solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_sek"},{"ID":5,"link":{"label":"Pricing","url":"https://www.salesforce.com/government/pricing-routing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_8ub"}]},"bladeId":"1731439402436_phi","buttonlink":{"label":"Public Sector","url":"https://www.salesforce.com/government/","ariaLabel":"Public Sector"}},{"ID":13,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-retail.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore retail solutions","url":"https://www.salesforce.com/retail/"},"headlineText":"Retail","headlineDescription":"Smarter retail starts with Salesforce.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-retail.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_75q","listItems":[{"ID":0,"link":{"label":"Fashion","url":"https://www.salesforce.com/retail/fashion-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_536"},{"ID":1,"link":{"label":"Restaurants","url":"https://www.salesforce.com/retail/restaurant-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_dsg"},{"ID":2,"link":{"label":"Grocery, Drug, and Convenience Stores","url":"https://www.salesforce.com/retail/grocery-convenience-store-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1cnb"},{"ID":3,"link":{"label":"Mass Merchants and Department Stores","url":"https://www.salesforce.com/retail/department-store-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_zqo"},{"ID":4,"link":{"label":"Retail Cloud POS","url":"https://www.salesforce.com/retail/cloud-pos/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_hmk"}]},"bladeId":"1731439402436_dy8","buttonlink":{"label":"Retail","url":"https://www.salesforce.com/retail/","ariaLabel":"Retail"}},{"ID":14,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-tech.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/high-tech/","label":"Explore technology solutions"},"headlineText":"Technology","headlineDescription":"Drive cost-efficient growth with intelligent automated processes.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-tech.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_jda","listItems":[{"ID":0,"link":{"label":"Unlock Partner Growth","url":"https://www.salesforce.com/high-tech/prm-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_dp3"},{"ID":1,"link":{"label":"Drive Recruiting Revenue","url":"https://www.salesforce.com/high-tech/revenue-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_nb6"}]},"bladeId":"1731439402436_1dem","buttonlink":{"label":"Technology","url":"https://www.salesforce.com/high-tech/","ariaLabel":"Technology"}},{"ID":15,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-travel.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"bladeId":"1731439402436_16nc","buttonlink":{"label":"Travel, Transportation & Hospitality","url":"https://www.salesforce.com/travel-hospitality-transportation/","ariaLabel":""},"panelLinkedList":{"hero":{"cta":{"target":"_self","label":"Explore travel, transportation, and hospitality solutions","url":"https://www.salesforce.com/travel-hospitality-transportation/"},"headlineText":"Travel, Transportation & Hospitality","headlineDescription":"Deliver connected experiences.\n\n ","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-travel.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_x30","listItems":[{"ID":0,"link":{"label":"Travel","url":"https://www.salesforce.com/travel-hospitality-transportation/travel/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_5gk"},{"ID":1,"link":{"label":"Transportation & Logistics","url":"https://www.salesforce.com/travel-hospitality-transportation/transportation/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_18j3"},{"ID":2,"link":{"label":"Hospitality","url":"https://www.salesforce.com/travel-hospitality-transportation/hospitality/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_d04"}]}},{"ID":0,"link":{"target":"_self","label":"See all industries","url":"https://www.salesforce.com/industries/","ariaLabel":"See all industries"},"bladeId":"1731439402436_wx"}]},{"ID":2,"title":"Customers","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/customer-stories/"},"title":"Explore success stories.","body":"See how our customers transform their businesses with CRM + AI + Data + Trust.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-default-top-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-default-top-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-default-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-default-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-mobile.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-mobile.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731438979472_11kp","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-customer-stories-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-customer-stories-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/customer-stories/"},"headlineText":"Customer Stories","headlineDescription":"Explore success stories from customers of all sizes, in every industry.\n"},"bladeId":"1731439402436_fo","listItems":[{"ID":0,"link":{"label":"Customer Highlights from Earnings","url":"https://www.salesforce.com/customer-stories/quarterly-earnings/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_zh3"},{"ID":1,"link":{"label":"Tableau Stories","url":"https://www.tableau.com/solutions/customers","target":"_self","ariaLabel":""},"bladeId":"1731439402436_150h"},{"ID":2,"link":{"label":"MuleSoft Stories","url":"https://www.mulesoft.com/case-studies","target":"_self","ariaLabel":""},"bladeId":"1731439402436_356"},{"ID":3,"link":{"label":"Slack Stories","url":"https://slack.com/customer-stories","target":"_self","ariaLabel":""},"bladeId":"1731439402436_csn"},{"ID":4,"link":{"label":"Heroku Stories","url":"https://www.heroku.com/customers","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ac3"},{"ID":5,"link":{"label":"Customer Reference Program","url":"https://www.salesforce.com/customer-stories/customer-reference-program/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ucl"}]},"bladeId":"1731439402436_1236","buttonlink":{"label":"Customer Stories","url":"https://www.salesforce.com/customer-stories/","ariaLabel":""}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/nav-customers-salesforce-bottom-desktop.webp?w=840","alt":null,"title":"2024/02/nav-customers-salesforce-bottom-desktop.webp","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/salesforce-on-salesforce-stories/"},"headlineDescription":"Explore success stories of how Salesforce uses our own technology to run every part of our business.","headlineText":"Salesforce on Salesforce Stories"},"bladeId":"1731439402436_ylg"},"bladeId":"1731439402436_qkc","buttonlink":{"label":"Salesforce on Salesforce Stories","url":"https://www.salesforce.com/salesforce-on-salesforce-stories/","ariaLabel":""}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-trailblazer-stories-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-trailblazer-stories-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/trailblazer-stories/","label":"See all stories"},"headlineText":"Trailblazer Stories","headlineDescription":"Meet the innovators driving business impact and building successful careers with Salesforce."},"bladeId":"1731439402436_182q","listItems":[{"ID":0,"link":{"label":"Trailblazer Series","url":"https://www.salesforce.com/plus/series/trailblazer","target":"_self","ariaLabel":""},"bladeId":"1731439402436_k5w"},{"ID":1,"link":{"label":"Trailblazer 360 Blog","url":"https://www.salesforce.com/blog/category/trailblazer/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_2gg"},{"ID":2,"link":{"label":"Be a Trailblazer","url":"https://www.salesforce.com/company/be-a-trailblazer/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_zry"}]},"bladeId":"1731439402436_11gb","buttonlink":{"label":"Trailblazer Stories","url":"https://www.salesforce.com/trailblazer-stories/","ariaLabel":""}}]},{"ID":3,"title":"Learning","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Join for free","url":"https://trailblazer.me/"},"body":"Unlock free hands-on learning, our global community, original series, and support.","title":"Become a Trailblazer.","bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-resources-mobile.png?w=840","alt":null,"title":"2022/06/nav-resources-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376},"topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-trailhead.png?w=86","alt":"","title":"2022/06/nav-trailhead.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":86}},"bladeId":"1731438979479_c7h","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore Trailhead","url":"https://trailhead.salesforce.com/"},"headlineText":"Learning on Trailhead","headlineDescription":"Skill up for the future from anywhere with Trailhead, our free, online learning platform."},"bladeId":"1731439402436_f5e","listItems":[{"ID":0,"description":"Explore guided learning paths to quickly learn in-demand skills.","link":{"label":"Trails","url":"https://trailhead.salesforce.com/trails/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_3j2"},{"ID":1,"description":"Accelerate learning with access to Salesforce experts.","link":{"label":"Expert-led Learning","url":"https://trailheadacademy.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_9p1"},{"ID":2,"description":"Earn resume-worthy Salesforce credentials. ","link":{"label":"Salesforce Certification","url":"https://trailhead.salesforce.com/credentials/administratoroverview","target":"_self","ariaLabel":""},"bladeId":"1731439402436_5xn"},{"ID":3,"description":"Find your career in the Salesforce ecosystem. ","link":{"label":"Career Paths","url":"https://trailhead.salesforce.com/career-path/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_je6"}]},"bladeId":"1731439402436_g9c","buttonlink":{"label":"Learning on Trailhead","url":"https://trailhead.salesforce.com/","ariaLabel":"Learning on Trailhead"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all events","url":"https://www.salesforce.com/events/"},"headlineText":"Events","headlineDescription":"Join us for live and on-demand local, global, and digital events."},"bladeId":"1731439402436_l1b","listItems":[{"ID":0,"link":{"label":"Dreamforce 2024","url":"https://www.salesforce.com/dreamforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_15kp"},{"ID":1,"link":{"label":"Connections","url":"https://www.salesforce.com/connections/ ","target":"_self","ariaLabel":""},"bladeId":"1731439402436_3kc"},{"ID":2,"link":{"label":"Salesforce+","url":"https://www.salesforce.com/plus","target":"_self","ariaLabel":""},"bladeId":"1731439402436_d92"},{"ID":3,"link":{"label":"Webinars","url":"https://www.salesforce.com/events/webinars/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_5v9"},{"ID":4,"link":{"label":"Community Events","url":"https://trailhead.salesforce.com/community/conferences","target":"_self","ariaLabel":""},"bladeId":"1731439402436_cbf"},{"ID":5,"link":{"label":"Developer Events","url":"https://developer.salesforce.com/events","target":"_self","ariaLabel":""},"bladeId":"1731439402436_jq6"},{"ID":6,"link":{"label":"Customer Success Events","url":"https://cs.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_2vp"},{"ID":7,"link":{"label":"Local User Groups","url":"https://trailblazercommunitygroups.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_i19"}]},"bladeId":"1731439402436_nt8","buttonlink":{"label":"Events","url":"https://www.salesforce.com/events/","ariaLabel":"Events"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore all blogs","url":"https://www.salesforce.com/blog-hub/"},"headlineText":"Blogs","headlineDescription":"Discover tips and insights from experts to supercharge your digital journey."},"bladeId":"1731439402436_15u1","listItems":[{"ID":0,"link":{"label":"The 360 Blog","url":"https://www.salesforce.com/blog/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_14vg"},{"ID":1,"link":{"label":"Careers Blog","url":"https://careers.salesforce.com/en/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1ahn"},{"ID":2,"link":{"label":"AI Research Blog","url":"https://blog.salesforceairesearch.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_kv2"},{"ID":3,"link":{"label":"Developer Blog","url":"https://developer.salesforce.com/blogs","target":"_self","ariaLabel":""},"bladeId":"1731439402436_cs7"},{"ID":4,"link":{"label":"Admin Blog","url":"https://admin.salesforce.com/blog","target":"_self","ariaLabel":""},"bladeId":"1731439402436_19mf"},{"ID":5,"link":{"label":"Architect Blog","url":"https://medium.com/salesforce-architects","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1co4"},{"ID":6,"link":{"label":"Engineering Blog","url":"https://engineering.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_vig"},{"ID":7,"link":{"label":"Design Blog","url":"https://www.salesforce.com/blog/category/design/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1a5b"},{"ID":8,"link":{"label":"Slack Blog","url":"https://slack.com/blog","target":"_self","ariaLabel":""},"bladeId":"1731439402436_esp"},{"ID":9,"link":{"label":"Tableau Blog","url":"https://www.tableau.com/blog","target":"_self","ariaLabel":""},"bladeId":"1731439402436_d6a"},{"ID":10,"link":{"label":"MuleSoft Blog","url":"https://blogs.mulesoft.com/bloghome/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_x4a"},{"ID":11,"link":{"label":"Heroku Blog","url":"https://blog.heroku.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ucw"}]},"bladeId":"1731439402436_dry","buttonlink":{"label":"Blogs","url":"https://www.salesforce.com/blog-hub/","ariaLabel":"Blogs"}},{"ID":3,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/resources/topics/","label":"Explore all topics"},"headlineText":"By Topic","headlineDescription":"Find products and resources to help you become a customer company."},"bladeId":"1731439402436_xhl","listItems":[{"ID":0,"link":{"label":"Customer Relationships","url":"https://www.salesforce.com/resources/customer-relationships/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_e8s"},{"ID":1,"link":{"label":"Data","url":"https://www.salesforce.com/resources/data/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_pdb"},{"ID":2,"link":{"label":"AI","url":"https://www.salesforce.com/resources/ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_icx"},{"ID":3,"link":{"label":"Digital Transformation","url":"https://www.salesforce.com/resources/digital-transformation/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1aq4"},{"ID":4,"link":{"label":"Automation","url":"https://www.salesforce.com/resources/automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_15is"},{"ID":5,"link":{"label":"Future of Work","url":"https://www.salesforce.com/resources/future-of-work/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_80z"},{"ID":6,"link":{"label":"Business as a Platform for Change","url":"https://www.salesforce.com/resources/platform-for-change/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_qsu"},{"ID":7,"link":{"label":"Sustainability","url":"https://www.salesforce.com/resources/sustainability/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_s8w"},{"ID":8,"link":{"label":"Resource Center Home","url":"https://www.salesforce.com/resources/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ylj"}]},"bladeId":"1731439402436_w3e","buttonlink":{"label":"By Topic","url":"https://www.salesforce.com/resources/topics/","ariaLabel":"By Topic"}},{"ID":4,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore by role","url":"https://www.salesforce.com/resources/roles/"},"headlineText":"By Role","headlineDescription":"Explore relevant resources for you, your team, and your organization."},"bladeId":"1731439402437_17jv","listItems":[{"ID":0,"link":{"label":"Sales","url":"https://www.salesforce.com/blog/sales","target":"_self","ariaLabel":""},"bladeId":"1731439402437_4ry"},{"ID":1,"link":{"label":"Service","url":"https://www.salesforce.com/resources/service/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_ycq"},{"ID":2,"link":{"label":"Marketing","url":"https://www.salesforce.com/resources/marketing/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_133x"},{"ID":3,"link":{"label":"Commerce","url":"https://www.salesforce.com/resources/commerce/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_2t2"},{"ID":4,"link":{"label":"IT & App Dev","url":"https://www.salesforce.com/resources/app-development/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_lf6"},{"ID":5,"link":{"label":"Small Business","url":"https://www.salesforce.com/resources/small-business/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_y6l"},{"ID":6,"link":{"label":"Architects","url":"https://architect.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_14sh"},{"ID":7,"link":{"label":"Designers","url":"https://www.salesforce.com/design/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_i8v"},{"ID":8,"link":{"label":"Developers","url":"https://developer.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_134d"},{"ID":9,"link":{"label":"Admins","url":"https://admin.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_14w4"},{"ID":10,"link":{"label":"Resource Center Home","url":"https://www.salesforce.com/resources/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_aml"}]},"bladeId":"1731439402436_zoh","buttonlink":{"label":"By Role","url":"https://www.salesforce.com/resources/roles/","ariaLabel":"By Role"}},{"ID":5,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore all industries","url":"https://www.salesforce.com/resources/industries/"},"headlineText":"By Industry","headlineDescription":"Discover research, insights, and solutions tailored to your company and industry."},"bladeId":"1731439402437_iyq","listItems":[{"ID":0,"link":{"label":"Automotive","url":"https://www.salesforce.com/resources/automotive/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_kc5"},{"ID":1,"link":{"label":"Communications","url":"https://www.salesforce.com/resources/communications/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_143j"},{"ID":2,"link":{"label":"Consumer Goods","url":"https://www.salesforce.com/resources/consumer-goods/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_r8g"},{"ID":3,"link":{"label":"Energy & Utilities","url":"https://www.salesforce.com/resources/energy-utilities/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_e89"},{"ID":4,"link":{"label":"Engineering, Construction & Real Estate","url":"https://www.salesforce.com/resources/engineering-construction-real-estate/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_5oj"},{"ID":5,"link":{"label":"Financial Services","url":"https://www.salesforce.com/resources/financial-services/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_14im"},{"ID":6,"link":{"label":"Government","url":"https://www.salesforce.com/resources/government/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_14s1"},{"ID":7,"link":{"label":"Healthcare & Life Sciences","url":"https://www.salesforce.com/resources/healthcare-life-sciences/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_x5"},{"ID":8,"link":{"label":"Manufacturing","url":"https://www.salesforce.com/resources/manufacturing/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_5m2"},{"ID":9,"link":{"label":"Media","url":"https://www.salesforce.com/resources/media/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_669"},{"ID":10,"link":{"label":"Professional Services","url":"https://www.salesforce.com/resources/professional-services/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_t38"},{"ID":11,"link":{"label":"Retail","url":"https://www.salesforce.com/resources/retail/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1aqh"},{"ID":12,"link":{"label":"Travel, Transportation & Hospitality","url":"https://www.salesforce.com/resources/transportation-hospitality/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_18q0"},{"ID":13,"link":{"label":"Resource Center Home","url":"https://www.salesforce.com/resources/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1bdr"}]},"bladeId":"1731439402437_tnk","buttonlink":{"label":"By Industry","url":"https://www.salesforce.com/resources/industries/","ariaLabel":"By Industry"}},{"ID":6,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore by content type","url":"https://www.salesforce.com/resources/content-type/"},"headlineText":"By Content Type","headlineDescription":"Engage with endless, expert resources – in whatever format you prefer."},"bladeId":"1731439402437_1cbt","listItems":[{"ID":0,"link":{"label":"Articles","url":"https://www.salesforce.com/resources/articles/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_19n7"},{"ID":1,"link":{"label":"Guides","url":"https://www.salesforce.com/resources/guides/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_lp5"},{"ID":2,"link":{"label":"Podcasts","url":"https://www.salesforce.com/resources/podcasts/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_12d6"},{"ID":3,"link":{"label":"Research & Reports","url":"https://www.salesforce.com/resources/research-reports/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_5s9"},{"ID":4,"link":{"label":"Videos","url":"https://www.salesforce.com/resources/videos/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_18mq"},{"ID":5,"link":{"label":"Webinars","url":"https://www.salesforce.com/resources/webinars/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_3ms"},{"ID":6,"link":{"label":"Resource Center Home","url":"https://www.salesforce.com/resources/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1aop"}]},"bladeId":"1731439402437_xpk","buttonlink":{"label":"By Content Type","url":"https://www.salesforce.com/resources/content-type/","ariaLabel":"By Content Type"}}]},{"ID":4,"title":"Support","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_blank","label":"Visit the Help Center","url":"https://help.salesforce.com/s/"},"body":"Find critical answers for all things Salesforce – search resources, browse documentation, log cases, and more. ","title":"Questions? We can help.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-support-mobile.png?w=840","alt":null,"title":"2022/06/nav-support-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731438979482_12po","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Visit the Help Center","url":"https://help.salesforce.com/s/"},"headlineText":"Help & Documentation","headlineDescription":"Need help? Log cases, find documentation, and more – all the support you need, wherever you need it."},"bladeId":"1731439402437_xzc","listItems":[{"ID":0,"link":{"label":"Known Issues","url":"https://issues.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_tzh"},{"ID":1,"link":{"label":"Developer Documentation","url":"https://developer.salesforce.com/docs","target":"_self","ariaLabel":""},"bladeId":"1731439402437_11r5"}]},"bladeId":"1731439402437_cpd","buttonlink":{"label":"Help & Documentation","url":"https://help.salesforce.com/s/","ariaLabel":"Help & Documentation"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/communities/","label":"Explore communities"},"headlineDescription":"Meet people, learn skills, find apps and experts, and share feedback by joining Salesforce communities.","headlineText":"Communities"},"bladeId":"1731439402437_cta","listItems":[{"ID":0,"description":"Connect with peers to learn skills and grow.","link":{"label":"Trailblazer Community","url":"https://trailhead.salesforce.com/trailblazer-community/feed","target":"_self","ariaLabel":""},"bladeId":"1731439402437_18at"},{"ID":1,"description":"Collaborate, learn, and manage your partner business.","link":{"label":"Partner Community","url":"https://partners.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_17ce"},{"ID":2,"description":"Help us build the Salesforce roadmap by sharing your feedback.","link":{"label":"IdeaExchange","url":"https://ideas.salesforce.com/s/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_a2m"}]},"bladeId":"1731439402437_oke","buttonlink":{"label":"Communities","url":"https://www.salesforce.com/communities/","ariaLabel":"Communities"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/services/overview/","label":"See all services"},"headlineText":"Services & Plans","headlineDescription":"Reach your goals with our customer success experts."},"bladeId":"1731439402437_8lr","listItems":[{"ID":0,"description":"Get the right level of support and guidance to grow your business.","link":{"label":"Success Plans","url":"https://www.salesforce.com/services/success-plans/overview/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_isf"},{"ID":1,"description":"Implement, innovate, and transform your enterprise with help from Salesforce experts.","link":{"label":"Professional Services","url":"https://www.salesforce.com/services/professional-services/overview/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_kgj"}]},"bladeId":"1731439402437_j8p","buttonlink":{"label":"Services & Plans","url":"https://www.salesforce.com/services/overview/","ariaLabel":"Services & Plans"}},{"ID":3,"bladeId":"1731439402437_utt","buttonlink":{"label":"Your Account","url":"https://www.salesforce.com/campaign/your-account/","ariaLabel":"Your Account"},"panelLinkedList":{"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/campaign/your-account/","label":"Explore Your Account features"},"headlineText":"Your Account","headlineDescription":"Discover new products and add-ons, manage your subscriptions, and access invoices and payments."},"bladeId":"1731439402437_13ka"}}]},{"ID":5,"title":"Company","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Learn about us ","url":"https://www.salesforce.com/company/our-story/"},"body":"We believe in building relationships – not just between companies and customers, but among our global communities.","title":"Hear our story.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":680},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-company-mobile.png?w=840","alt":null,"title":"2022/06/nav-company-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731438979485_uyn","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See our story","url":"https://www.salesforce.com/company/our-story/"},"headlineText":"About Salesforce","headlineDescription":"Learn about our history, products, and values."},"bladeId":"1731439402437_g25","listItems":[{"ID":0,"link":{"label":"What Is Salesforce?","url":"https://www.salesforce.com/products/what-is-salesforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_15a"},{"ID":1,"link":{"label":"Leadership","url":"https://www.salesforce.com/company/leadership/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_pfq"},{"ID":2,"link":{"label":"Global Offices","url":"https://www.salesforce.com/company/locations/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_qw0"},{"ID":3,"link":{"label":"Salesforce Swag Store","url":"https://www.salesforcestore.com/","target":"_blank","ariaLabel":""},"bladeId":"1731439402437_1549"},{"ID":4,"link":{"label":"Salesforce Ventures","url":"https://salesforceventures.com/","target":"_blank","ariaLabel":""},"bladeId":"1731439402437_ctj"},{"ID":5,"link":{"label":"Investor Relations","url":"https://investor.salesforce.com/overview/default.aspx","target":"_self","ariaLabel":""},"bladeId":"1731439402437_mq2"}]},"bladeId":"1731439402437_xw6","buttonlink":{"label":"About Salesforce","url":"https://www.salesforce.com/company/our-story/","ariaLabel":"About Salesforce"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See what drives us","url":"https://www.salesforce.com/company/our-values/"},"headlineText":"Our Values","headlineDescription":"We are guided by our values and strive to do well in business while doing good in our communities."},"bladeId":"1731439402437_jnh","listItems":[{"ID":0,"link":{"label":"Trust","url":"https://trust.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731439402437_cfn"},{"ID":1,"link":{"label":"Customer success","url":"https://www.salesforce.com/customer-stories/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_sk9"},{"ID":2,"link":{"label":"Innovation","url":"https://www.salesforce.com/products/innovation/winter-25-release/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_qr1"},{"ID":3,"link":{"label":"Equality","url":"https://www.salesforce.com/company/equality/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_sot"},{"ID":4,"link":{"label":"Sustainability","url":"https://www.salesforce.com/company/sustainability/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_yx9"}]},"bladeId":"1731439402437_7ch","buttonlink":{"label":"Our Values","url":"https://www.salesforce.com/company/our-values/","ariaLabel":"Our Values"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/company/esg-and-impact/","label":"Learn about our ESG & Impact initiatives"},"headlineText":"Our Impact","headlineDescription":"Business is the greatest platform for change. We use the full power of Salesforce to make the world a better place for all of our stakeholders."},"bladeId":"1731439402437_4k0","listItems":[{"ID":0,"link":{"label":"Equality","url":"https://www.salesforce.com/company/equality/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_4u2"},{"ID":1,"link":{"label":"Accessibility","url":"https://www.salesforce.com/company/accessibility/tech-workplace/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_19yt"},{"ID":2,"link":{"label":"Sustainability","url":"https://www.salesforce.com/company/sustainability/ ","target":"_self","ariaLabel":""},"bladeId":"1731439402437_gcq"},{"ID":3,"link":{"label":"Philanthropy","url":"https://www.salesforce.com/company/philanthropy/ ","target":"_self","ariaLabel":""},"bladeId":"1731439402437_15b"},{"ID":4,"link":{"label":"Ethical and Humane Use","url":"https://www.salesforce.com/company/intentional-innovation/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_d03"},{"ID":5,"link":{"label":"Public Policy","url":"https://www.salesforce.com/company/public-policy/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1888"}]},"bladeId":"1731439402437_16y3","buttonlink":{"label":"Our Impact","url":"https://www.salesforce.com/company/esg-and-impact/","ariaLabel":"Our Impact"}},{"ID":3,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all careers","url":"https://careers.salesforce.com/en/"},"headlineText":"Careers","headlineDescription":"Start a new journey with us – a career here at Salesforce."},"bladeId":"1731439402437_6ng","listItems":[{"ID":0,"link":{"label":"University Recruiting ","url":"https://careers.salesforce.com/en/university/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1m"}]},"bladeId":"1731439402437_ggy","buttonlink":{"label":"Careers","url":"https://careers.salesforce.com/en/","ariaLabel":"Careers"}},{"ID":4,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/news/","label":"Visit the newsroom"},"headlineText":"Newsroom","headlineDescription":"Stay informed with the latest news and announcements, fresh off the press."},"bladeId":"1731439402437_qw4","listItems":[{"ID":0,"link":{"label":"Analyst Reports ","url":"https://www.salesforce.com/company/analyst-reports/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_qsz"},{"ID":1,"link":{"label":"Quarter in Review","url":"https://www.salesforce.com/news/press-releases/2024/02/28/fy24-q4-earnings/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_dcj"}]},"bladeId":"1731439402437_doz","buttonlink":{"label":"News","url":"https://www.salesforce.com/news/","ariaLabel":"News"}},{"ID":5,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See legal","url":"https://www.salesforce.com/company/legal/"},"headlineDescription":"Find answers to your questions about Salesforce agreement terms, policies, intellectual property, corporate governance and compliance for customers, employees, partners and suppliers.","headlineText":"Legal"},"bladeId":"1731439402437_1cil","listItems":[{"ID":0,"link":{"label":"For Customers","url":"https://www.salesforce.com/company/legal/customer-agreements/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_ben"},{"ID":1,"link":{"label":"For Partners and Alliances","url":"https://www.salesforce.com/company/legal/partner-agreements/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_83k"},{"ID":2,"link":{"label":"For Suppliers","url":"https://www.salesforce.com/company/legal/supplier-agreements/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_np0"},{"ID":3,"link":{"label":"Terms of Service ","url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_7gz"},{"ID":4,"link":{"label":"TMCU Guidelines","url":"https://www.salesforce.com/company/legal/tmcusageguidelines/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_119a"},{"ID":5,"link":{"label":"DMCA","url":"https://www.salesforce.com/company/legal/dmca/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1d62"},{"ID":6,"link":{"label":"Privacy Info","url":"https://www.salesforce.com/company/legal/privacy/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_12zu"},{"ID":7,"link":{"label":"Compliance","url":"https://www.salesforce.com/company/legal/compliance/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_f0y"},{"ID":8,"link":{"label":"Product Accessibility Status","url":"https://www.salesforce.com/company/legal/508_accessibility/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_z2j"},{"ID":9,"link":{"label":"Governance","url":"https://investor.salesforce.com/corporate-governance/default.aspx","target":"_self","ariaLabel":""},"bladeId":"1731439402437_zkw"}]},"bladeId":"1731439402437_1ebe","buttonlink":{"label":"Legal","url":"https://www.salesforce.com/company/legal/","ariaLabel":""}},{"ID":6,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See our brands","url":"https://www.salesforce.com/company/our-brands/"},"headlineDescription":"Explore the Salesforce brands delivering success now. ","headlineText":"More Salesforce Brands"},"bladeId":"1731439402437_ei1","listItems":[{"ID":0,"link":{"label":"Tableau","url":"https://www.tableau.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_16s8"},{"ID":1,"link":{"label":"Slack","url":"https://slack.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1d2h"},{"ID":2,"link":{"label":"MuleSoft","url":"https://www.mulesoft.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_mq5"},{"ID":3,"link":{"label":"Heroku","url":"https://www.heroku.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1661"},{"ID":4,"link":{"label":"Salesforce.org","url":"https://www.salesforce.org/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1e92"}]},"bladeId":"1731439402437_axi","buttonlink":{"label":"More Salesforce Brands","url":"https://www.salesforce.com/company/our-brands/","ariaLabel":"More Salesforce Brands"}}]},{"ID":6,"title":"Salesforce+","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Visit Salesforce+","url":"https://www.salesforce.com/plus"},"body":"Grow your career and company with the free streaming service for business.","title":"Explore Salesforce+.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-salesforce-plus-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-salesforce-plus-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-salesforce-plus-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-salesforce-plus-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-salesforce-plus-mobile.png?w=840","alt":null,"title":"2022/06/nav-salesforce-plus-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731438979489_n4m","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-salesforce-plus-dreamforce-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-salesforce-plus-dreamforce-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/plus/events","label":"Learn about Salesforce events"},"headlineDescription":"Catch all the excitement and inspiration from our events like Dreamforce anytime, from anywhere.","headlineText":"Events"},"bladeId":"1731439402437_zfv"},"bladeId":"1731439402437_177t","buttonlink":{"label":"Events","url":"https://www.salesforce.com/plus/events","ariaLabel":"Events"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-salesforce-plus-original-content-my-list-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-salesforce-plus-original-content-my-list-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Start watching","url":"https://www.salesforce.com/plus"},"headlineDescription":"Watch entertaining business shows starring people in roles and industries just like yours.","headlineText":"Original Series"},"bladeId":"1731439402437_gpp"},"bladeId":"1731439402437_p46","buttonlink":{"label":"Original Series","url":"https://www.salesforce.com/plus","ariaLabel":"Original Series"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-salesforce-plus-original-content-my-list-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-salesforce-plus-original-content-my-list-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Go to my list","url":"https://www.salesforce.com/plus/mylist"},"headlineDescription":"Save inspiring content to watch later.","headlineText":"My List"},"bladeId":"1731439402437_pyz"},"bladeId":"1731439402437_15ln","buttonlink":{"label":"My List","url":"https://www.salesforce.com/plus/mylist","ariaLabel":"My List"}}]}],"utility-navigation-c360":{"labelBack":"Back","logoAlt":"Salesforce Home","labelMore":"More","search":{"label":"","url":"https://www.salesforce.com/search/","target":"_self","ariaLabel":"Search"},"bladeId":"1724186258992_1b0c","contact":{"title":"Contact Us","firstSubtitle":"By phone","bladeId":"1724186268249_fgl","links":[{"label":"Contact Us","url":"https://www.salesforce.com/company/contact-us/?d=cta-header-9"},{"label":"Contact Sales","url":"https://www.salesforce.com/company/contact-us/?d=cta-header-9","bladeId":"1724186278168_19x2"},{"label":"Contact Support","url":"https://help.salesforce.com/s/support","target":"_self","bladeId":"1724186278182_104r"},{"label":"Contact Trailhead","url":"https://trailhead.salesforce.com/help?support=home","target":"_self","bladeId":"1724186278191_b1d"}],"secondSubtitle":"Online","phones":[{"url":"tel:1-800-664-9073","label":"1-800-664-9073","target":"_self","ariaLabel":"","bladeId":"1724186276722_1bgu"}]},"login":{"labelLogin":"Login","labelMyAccounts":"My Account","authBackgroundImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2021/07/homepage-ad-management-fg.png?w=1024","alt":null,"title":"2021/07/homepage-ad-management-fg.png","sizes":"(max-width: 1024px) 100vw, 1024px","width":1024,"height":682},"bladeId":"1732185194227_TgzU","labelProducts":"Products","loginSalesforce":{"label":"Salesforce","url":"https://login.salesforce.com/","target":"_self","ariaLabel":""},"loginApps":[{"ID":0,"link":{"label":"Marketing Cloud","url":"https://mc.exacttarget.com/","target":"_self","ariaLabel":""},"bladeId":"1732185194227_ZRQ1"}],"labelTrailblazer":"Experiences","labelTbDescription":"Access Trailhead, your Trailblazer profile, community, learning, original series, events, support, and more.","trailblazer":{"label":"Trailblazer Account","ariaLabel":"","description":"","target":"_self"},"settings":{"label":"Settings","ariaLabel":"","target":"_self"},"logout":{"label":"Logout","ariaLabel":"","target":"_self"},"switchAccount":{"label":"Profile","ariaLabel":"","target":"_self"}},"ctamain":{"label":"Try for free","url":"https://www.salesforce.com/form/signup/freetrial-elf-v2/?d=70130000000EqoP","ariaLabel":"","target":"_blank","variant":"trial"},"searchComponent":{"globalSearchFind":"Can't find what you're looking for?","globalSearchTry":"Try global search","globalSearchUrl":"https://www.salesforce.com/search/","topResults":"Top results","viewAll":"View all","searchAriaLabel":"nav.utility.search.search_aria_label","searchClearAriaLabel":"Clear","quickLinksHeader":"Popular searches","searchPlaceholder":"Search","organizationId":"org62salesforce","accessToken":"xx24e65ef6-c6f0-4a55-b6b9-e7fd84967788","searchVariant":"search-icon-with-dropdown","searchWithQuickLinks":"TRUE","searchHub":"WWW-United States","searchSite":"www","quick_links":[{"ID":0,"label":"Einstein AI Security"},{"ID":1,"label":"Data Cloud"},{"ID":2,"label":"Pricing"}]}},"region-selector-c360":{"title":"Change Region ","bladeId":"1724186258959_18g6","regionItems":[{"title":"Americas","bladeId":"1724186282558_tc3","ID":0,"regionItems":[{"ID":0,"item":{"target":"_self","label":"América Latina (Español)","url":"https://www.salesforce.com/mx/","ariaLabel":""},"lang":"es"},{"ID":1,"item":{"target":"_self","label":"Brasil (Português)","url":"https://www.salesforce.com/br/"},"lang":"pt"},{"ID":2,"item":{"target":"_self","label":"Canada (English)","url":"https://www.salesforce.com/ca/"},"lang":"ca"},{"ID":3,"item":{"target":"_self","label":"Canada (Français)","url":"https://www.salesforce.com/fr-ca/"},"lang":"fr"},{"ID":4,"item":{"target":"_self","label":"United States (English)","url":"https://www.salesforce.com/?ir=1","ariaLabel":""},"lang":"en"}]},{"title":"Europe, Middle East, and Africa","bladeId":"1724186282569_3mb","ID":1,"regionItems":[{"ID":0,"item":{"target":"_self","label":"España (Español)","url":"https://www.salesforce.com/es/"},"lang":"es"},{"ID":1,"item":{"target":"_self","label":"Deutschland (Deutsch)","url":"https://www.salesforce.com/de/","ariaLabel":""},"lang":"de"},{"ID":2,"item":{"target":"_self","label":"France (Français)","url":"https://www.salesforce.com/fr/"},"lang":"fr"},{"ID":3,"item":{"target":"_self","label":"Italia (Italiano)","url":"https://www.salesforce.com/it/"},"lang":"it"},{"ID":4,"item":{"target":"_self","label":"Nederland (Nederlands)","url":"https://www.salesforce.com/nl/"},"lang":"nl"},{"ID":5,"item":{"target":"_self","label":"Sverige (Svenska)","url":"https://www.salesforce.com/se/"},"lang":"sv"},{"ID":6,"item":{"target":"_self","label":"United Kingdom (English)","url":"https://www.salesforce.com/uk/"},"lang":"en"},{"ID":7,"item":{"target":"_self","label":"All other countries (English)","url":"https://www.salesforce.com/eu/"},"lang":"en"}]},{"title":"Asia Pacific","bladeId":"1724186282578_1aab","ID":2,"regionItems":[{"ID":0,"item":{"target":"_self","label":"Australia & New Zealand (English)","url":"https://www.salesforce.com/au/","ariaLabel":""},"lang":"en"},{"ID":1,"item":{"target":"_self","label":"India (English)","url":"https://www.salesforce.com/in/"},"lang":"en"},{"ID":2,"item":{"target":"_self","label":"日本 (日本語)","url":"https://www.salesforce.com/jp/"},"lang":"ja"},{"ID":3,"item":{"target":"_self","label":"中国 (简体中文)","url":"https://www.salesforce.com/cn/"},"lang":"zh-Hant"},{"ID":4,"item":{"target":"_self","label":"台灣 (繁體中文)","url":"https://www.salesforce.com/tw/"},"lang":"zh-Hant"},{"ID":5,"item":{"target":"_self","label":"한국 (한국어)","url":"https://www.salesforce.com/kr/"},"lang":"ko"},{"ID":6,"item":{"target":"_self","label":"ประเทศไทย (ไทย)","url":"https://www.salesforce.com/th/"},"lang":"th"},{"ID":7,"item":{"target":"_self","label":"All other countries (English)","url":"https://www.salesforce.com/ap/"},"lang":"en"}]}]},"isPreview":false,"contextnav-c360":{"propertyTitle":{"target":"_self","label":"Agentforce","url":"https://www.salesforce.com/agentforce/"},"utilityNavigation":{"ctasecondary":{"cta":{"variant":"primary","label":"Watch demos","url":"https://www.salesforce.com/form/agentforce/demo/?d=pb","target":"_blank"}},"ctamain":{"cta":{"variant":"secondary","label":"Join the community","url":"https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89","target":"_self"}}},"bladeId":"1732185190316_28sr","variation":"static","isLogoEnabled":false,"menuGroup":{"menuItems":[{"ID":1,"link":{"target":"_self","label":"Overview","url":"https://www.salesforce.com/agentforce/"},"bladeId":"1732185190316_XTuH"},{"ID":2,"title":"How it works","bladeId":"1732185190316_6SEP","submenu":[{"ID":1,"eyebrowHeading":"Get started here","bladeId":"1732185190316_xxsB","menuItems":[{"ID":1,"description":"Agentforce uses data, reasoning, and actions to perform any task.","link":{"label":"How Agentforce Works","url":"https://www.salesforce.com/agentforce/how-it-works/","target":"_self","ariaLabel":"How it Works"},"bladeId":"1732185190316_TbtP"}],"hasSeparator":true},{"ID":2,"eyebrowHeading":"","bladeId":"1732185190316_iCX1","menuItems":[{"ID":1,"description":"See how Agentforce boosts teams – and why we beat the competition.","link":{"label":"Why Agentforce?","url":"https://www.salesforce.com/agentforce/why/","target":"_self","ariaLabel":""},"bladeId":"1732185190316_fpH2"},{"ID":2,"description":"Create and customize AI agents with no code, low code, and pro code tools.\n","link":{"label":"Agent Builder","url":"https://www.salesforce.com/agentforce/agent-builder/","target":"_self","ariaLabel":""},"bladeId":"1732185190316_NDkW"}]}]},{"ID":3,"link":{"label":"Use Cases","url":"https://www.salesforce.com/agentforce/use-cases/","target":"_self"},"bladeId":"1732185190316_2xbV"},{"ID":4,"title":"Pricing","bladeId":"1732185190316_qOUN","submenu":[{"ID":1,"eyebrowHeading":"","bladeId":"1732185190316_0Umw","menuItems":[{"ID":1,"description":"Build and deploy autonomous AI agents.","link":{"label":"Agentforce Pricing","url":"https://www.salesforce.com/agentforce/pricing/","target":"_self","ariaLabel":""},"bladeId":"1732185190316_VXVc"},{"ID":2,"description":"Measure Service Agent’s value for your business.\n","link":{"label":"ROI Calculator","url":"https://www.salesforce.com/agentforce/ai-agents-roi-calculator/","target":"_self","ariaLabel":""},"bladeId":"1732185190316_v97n"}]}]},{"ID":5,"title":"Resources","bladeId":"1732185190316_tTCM","submenu":[{"ID":1,"bladeId":"1732185190316_qpgf","menuItems":[{"ID":1,"link":{"target":"_self","label":"Become an Agentblazer","url":"https://www.salesforce.com/blog/ai/agents/"},"bladeId":"1732185190316_aN4s"},{"ID":2,"link":{"target":"_self","label":"Atlas Reasoning Engine","url":"https://www.salesforce.com/agentforce/what-is-a-reasoning-engine/atlas/"},"bladeId":"1732185190316_gxQW"},{"ID":3,"link":{"target":"_self","label":"Agentic AI Systems","url":"https://www.salesforce.com/agentforce/agentic-systems/"},"bladeId":"1732185190316_S9ov"},{"ID":4,"link":{"target":"_self","url":"https://www.salesforce.com/agentforce/ai-software-development/","label":"AI Software Development"},"bladeId":"1732185190316_1LsR"}]},{"ID":2,"bladeId":"1732185190316_cwUu","menuItems":[{"ID":1,"link":{"target":"_self","url":"https://www.salesforce.com/agentforce/what-is-rag/","label":"What is RAG?"},"bladeId":"1732185190316_iKJT"},{"ID":2,"link":{"target":"_self","url":"https://www.salesforce.com/agentforce/what-are-ai-agents/","label":"What are AI agents?"},"bladeId":"1732185190316_Fyew"},{"ID":3,"link":{"target":"_self","label":"Autonomous Agents","url":"https://www.salesforce.com/agentforce/autonomous-agents/"},"bladeId":"1732185190316_IKte"},{"ID":4,"link":{"target":"_self","url":"https://www.salesforce.com/agentforce/ai-agent-vs-chatbot/","label":"AI Agents vs Chatbots"},"bladeId":"1732185190316_tToi"}]}]}]}}}, blades: [{"id":"1719249996228_gvq","name":"sf/marquee","attributes":{"blade_layout":"right","two_column_spacing":"standard","audience_segment":["customer","prospect"],"image_overflow":false,"theme_variant":"light","minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"What Are AI Agents? Benefits, Examples, Types","headline_font_color":"#032D60","headline_size":"standard","description":"<p>Autonomous AI agents can understand and interpret customers’ questions using natural language, with minimal human intervention. Here’s what you need to know.</p>\n","media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?w=1024","alt":"Two people engage in conversation with AI agents around a large smartphone.","title":"2024/11/marquee-af-ai-agents.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=1024,576","width":1024,"height":576},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=1536,864","width":1536,"height":864},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=2048,1152","width":2048,"height":1152}],"width":1024,"height":576}},"blade_background_type":{"kind":"custom_background","blade_custom_image_desktop":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?w=1024","alt":"","title":"2024/02/BG-Marquee-CoPilot-Desktop.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=300,94","width":300,"height":94},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=768,240","width":768,"height":240},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=1024,320","width":1024,"height":320},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=1536,480","width":1536,"height":480}],"width":1024,"height":320},"blade_custom_image_mobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?w=731","alt":"","title":"2024/08/BG-Marquee-CoPilot-Mobile.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?resize=214,300","width":214,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?resize=768,1076","width":768,"height":1076},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?resize=731,1024","width":731,"height":1024}],"width":731,"height":1024}}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","metadata":[{"tagName":"title","innerText":"What Are AI Agents? Benefits, Examples, Types | Salesforce US"},{"tagName":"json_ld","innerText":""},{"tagName":"meta","attributes":[{"name":"property","value":"og:image:alt"},{"name":"content","value":["Two people engage in conversation with AI agents around a large smartphone."]}]},{"tagName":"meta","attributes":[{"name":"property","value":"og:locale"},{"name":"content","value":"en_US"}]},{"tagName":"meta","attributes":[{"name":"property","value":"og:type"},{"name":"content","value":"article"}]},{"tagName":"meta","attributes":[{"name":"property","value":"og:url"},{"name":"content","value":"https://www.salesforce.com/agentforce/what-are-ai-agents/"}]},{"tagName":"meta","attributes":[{"name":"property","value":"og:image"},{"name":"content","value":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?w=1024"}]},{"tagName":"meta","attributes":[{"name":"property","value":"og:description"},{"name":"content","value":["AI agents help your teams get more done and connect with customers around the clock. Here's a look at what they are and how they work."]}]},{"tagName":"meta","attributes":[{"name":"property","value":"og:title"},{"name":"content","value":["What Are AI Agents? Benefits, Examples, Types"]}]},{"tagName":"meta","attributes":[{"name":"property","value":"og:site_name"},{"name":"content","value":"Salesforce"}]},{"tagName":"meta","attributes":[{"name":"property","value":"twitter:site"},{"name":"content","value":"@salesforce"}]},{"tagName":"meta","attributes":[{"name":"property","value":"twitter:card"},{"name":"content","value":"summary_large_image"}]},{"tagName":"meta","attributes":[{"name":"property","value":"twitter:url"},{"name":"content","value":"https://www.salesforce.com/agentforce/what-are-ai-agents/"}]},{"tagName":"meta","attributes":[{"name":"name","value":"robots"},{"name":"content","value":"index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1"}]},{"tagName":"meta","attributes":[{"name":"name","value":"description"},{"name":"content","value":["AI agents help your teams get more done and connect with customers around the clock. Here's a look at what they are and how they work."]}]},{"tagName":"link","attributes":[{"name":"rel","value":"canonical"},{"name":"href","value":"https://www.salesforce.com/agentforce/what-are-ai-agents/"}]}],"tbidGreeting":{"isEnabled":true,"thEndpoint":"https://mobile.api.trailhead.com/graphql","localization":{"localizedGreeting":"Hello, {firstname}!","localizedWordForBadges":"Badges","localizedWordForPoints":"Points"}},"pageAttrs":{"livechat":{"enabled":true},"content_type":"page","social_sharing_enabled":true},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1719251472728_qub","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline_size":"h2","description":"<p>Wouldn’t it be great if everyone in your company — from the CEO to the newest sales rep — had an assistant? Someone always ready to help, who knows your customers well, and who can offer detailed advice about what to do next. With various types of AI agents, that possibility is here — and growing. Let’s go over some examples of AI agents, and see how they can help a wide variety of teams.</p>\n<p>More companies are reaping the benefits of generative AI agents, who can draw from your trusted customer data and quickly provide valuable insights. Done manually, that kind of data gathering and analysis costs your staff time and money. But AI agents can do that instantly, freeing up your employees to work on more complex and critical issues.</p>\n<p>AI agents can do so much more than just data analysis and instant customer care, though. With AI agents in place, companies are able to scale teams quickly, hit key performance indicators, and solve problems before they become major issues. The possibilities of this exciting technology are only beginning.</p>\n","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1719251492492_1duw","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"","headline_size":"h2","description":"<p><strong>What we'll cover:</strong></p>\n<ul>\n<li><a href=\"#what\" target=\"_self\">What is an AI agent?</a></li>\n<li><a href=\"#how\" target=\"_self\">How do AI agents work?</a></li>\n<li><a href=\"#benefits\" target=\"_self\">6 benefits of AI agents</a></li>\n<li><a href=\"#examples\" target=\"_self\">AI agents examples</a></li>\n<li><a href=\"#types\" target=\"_self\">Types of AI agents</a></li>\n<li><a href=\"#implement\" target=\"_self\">How to implement AI agents: 8 tips for success</a></li>\n<li><a href=\"#help\" target=\"_self\">How AI agents can help teams</a></li>\n<li><a href=\"#next\" target=\"_self\">AI agents: The next generation of business tech</a></li>\n</ul>\n","anchor_id":"toc","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1729699909457_15f5_463132","name":"sf/promotion","attributes":{"blade_layout":"float_image","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Calculate your ROI with Agentforce.","description":"<p>Find out how much time and money you can save with a team of AI-powered agents working side by side with your employees and workforce. Just answer four simple questions to see what's possible with Agentforce.</p>\n","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?w=800","alt":"","title":"2024/10/promotion-roi-calculator-einstein.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=768,768","width":768,"height":768}],"width":800,"height":800,"image_alignment":"right"},"link_1":{"variant":"primary","label":"Calculate your ROI","source":"standard-link","url":"https://www.salesforce.com/agentforce/ai-agents-roi-calculator/"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1719251530423_hcp","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"What is an AI agent?","headline_size":"h2","description":"<p>AI agents are a type of <a href=\"https://www.salesforce.com/artificial-intelligence/\" target=\"_self\"><ins>artificial intelligence (AI)</ins></a> system that can understand and respond to customer inquiries without human intervention. They are created using an agent builder, like <a href=\"https://www.salesforce.com/agentforce/\" target=\"_self\">Agentforce</a>, and rely on <a href=\"https://www.salesforce.com/blog/what-is-machine-learning/\" target=\"_self\"><ins>machine learning</ins></a> and <a href=\"https://trailhead.salesforce.com/content/learn/modules/natural-language-processing-basics\" target=\"_self\"><ins>natural language processing (NLP)</ins></a> to handle a wide range of tasks. These intelligent agents can include anything from answering simple questions to resolving complex issues — even multi-tasking. Most importantly, AI agents can continuously improve their own performance through self-learning. This is distinct from traditional AI, which requires human input for specific tasks.</p>\n<p>(<a href=\"#toc\" target=\"_self\">back to top</a>)</p>\n","anchor_id":"what","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1719251559208_18ka","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"How do AI agents work?","headline_size":"h2","description":"<p>Here’s a breakdown of how AI agents operate:</p>\n<ul>\n<li><strong>Perception and data collection</strong>: AI agents start by gathering data from a variety of sources including customer interactions, transaction histories, and social media. This data is crucial for understanding the context and nuances of customer queries. Advanced AI agents can integrate and process data in real time, providing them with the most up-to-date information to handle inquiries effectively.</li>\n<li><strong>Decision making</strong>: Using sophisticated machine learning models, AI agents analyze the collected data to identify patterns and make decisions. For example, they can determine the most appropriate response to a customer query based on past interactions and the current context. This decision-making process is enhanced by the agent's ability to learn from previous experiences and refine its responses over time.</li>\n<li><strong>Action execution</strong>: Once a decision is made, AI agents can execute the required action. This could involve answering a customer query, processing a request, or escalating a complex issue to a human agent. The execution is designed to be seamless and efficient, ensuring that customers receive timely and accurate responses.</li>\n<li><strong>Learning and adaptation</strong>: AI agents continuously learn from each interaction, refining their algorithms to improve accuracy and effectiveness. They update their <a href=\"https://www.salesforce.com/blog/how-to-write-a-knowledge-base-article/\" target=\"_self\"><ins>knowledge base</ins></a> and use feedback to enhance future interactions. This continuous learning capability ensures that AI agents remain effective and relevant, even as customer expectations and business environments change.</li>\n</ul>\n<p>By combining these capabilities, AI agents can handle a wide range of tasks autonomously, such as making product recommendations, troubleshooting problems, and engaging in follow-up interactions. This frees up human agents to focus on more complex and value-added activities.</p>\n<p>(<a href=\"#toc\" target=\"_self\">back to top</a>)</p>\n","anchor_id":"how","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1719251585131_8gy","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"6 benefits of AI agents","headline_size":"h2","description":"<p>The adoption of AI agents offers numerous benefits, transforming how businesses interact with their customers and manage their service operations.</p>\n","anchor_id":"benefits","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1725906446495_13uh","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"1. Enhanced efficiency","headline_size":"h3","description":"<p>AI agents can handle multiple customer interactions simultaneously, significantly reducing response times and increasing the efficiency of <a href=\"https://www.salesforce.com/blog/customer-service-operations/\" target=\"_self\"><ins>customer service operations</ins></a>. They are also able to identify if they should escalate to a human, then select the representative with the best skill set to take the inquiry. This allows businesses to handle higher volumes of inquiries without compromising on the quality of service.</p>\n","anchor_id":"","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1725906602287_pdm","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"2. Improved customer satisfaction","headline_size":"h3","description":"<p>AI agents provide quick and accurate responses, leading to higher <a href=\"https://www.salesforce.com/blog/customer-satisfaction-score/\" target=\"_self\"><ins>customer satisfaction scores</ins></a>. They can use data to personalize interactions, enhancing the overall <a href=\"https://www.salesforce.com/blog/what-is-customer-experience/\" target=\"_self\"><ins>customer experience</ins></a>. And because they learn over time, they’re geared toward continuous improvement.</p>\n","anchor_id":"","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1725906604121_447","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"3. 24/7 availability","headline_size":"h3","description":"<p>AI agents are available around the clock, ensuring that customer inquiries are addressed promptly, regardless of time zones or business hours. This continuous availability helps businesses meet customer expectations for <a href=\"https://www.salesforce.com/blog/self-service-customer-service/\" target=\"_self\"><ins>self-service</ins></a> and improves customer loyalty.</p>\n","anchor_id":"","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1725906605468_x8v","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"4. Scalability","headline_size":"h3","description":"<p>AI agents can easily scale to handle increased volumes of customer interactions, making them ideal for businesses looking to grow without compromising service quality. As case volume increases, AI agents can be easily adjusted to handle the additional load, ensuring consistent and reliable support.</p>\n","anchor_id":"","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1725906606698_16am","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"5. Data-driven insights","headline_size":"h3","description":"<p>AI agents can easily scale to handle increased volumes of customer interactions, making them ideal for businesses looking to grow without compromising service quality. As case volume increases, AI agents can be easily adjusted to handle the additional load, ensuring consistent and reliable support.</p>\n","anchor_id":"","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1725906608104_w7k","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"6. Consistency and accuracy","headline_size":"h3","description":"<p>AI agents provide consistent and accurate responses to customer inquiries, reducing the risk of errors and ensuring that customers receive reliable information. They can improve the accuracy of your responses through agentic loops and human-like reasoning. This consistency helps build trust and confidence in the brand, as customers get the experience they’ve come to expect.</p>\n","anchor_id":"","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730749636021_1bvc","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"","headline_size":"h3","description":"<p>AI agents offer numerous benefits, including improved productivity, reduced costs, enhanced decision-making, and a better customer experience. As management consulting firm <a href=\"https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/why-agents-are-the-next-frontier-of-generative-ai\" target=\"_blank\"><ins>McKinsey found</ins></a>, \"more than 72% of companies surveyed are already deploying AI solutions, with a growing interest in generative AI. Given that activity, it would not be surprising to see companies begin to incorporate frontier technologies such as agents into their planning processes and future AI road maps.\"</p>\n<p>By leveraging these advanced AI solutions, businesses can stay ahead of the curve and innovate for customer engagement.</p>\n<p>(<a href=\"#toc\" target=\"_self\">back to top</a>)</p>\n","anchor_id":"","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1729701771705_4pn_4631313","name":"sf/promotion","attributes":{"blade_layout":"float_image","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Join the Agentblazer community.","description":"<p>Connect with Agentblazers from around the world to skill up on AI, discover use cases, hear from product experts, and more. Grow your AI expertise — and your career.</p>\n","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?w=1020","alt":"Agentblazer Characters","title":"2024/10/promotion-agentforce-agentblazer-2.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=768,769","width":768,"height":769}],"width":1020,"height":1021,"image_alignment":"left"},"link_1":{"variant":"primary","label":"Join today","source":"standard-link","url":"https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89","target":"_self"},"link_2":{"variant":"secondary","label":"Learn more","source":"standard-link","url":"https://www.salesforce.com/blog/ai/agents/","target":"_self"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1719251613849_8h9","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agents examples","headline_size":"h2","description":"<p>Companies in several different industries are seeing the benefits of integrating generative AI agents. Let’s dig into some AI agent examples by industry, with specific <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/\" target=\"_self\"><ins>use cases</ins></a>, that show how versatile this technology can be.</p>\n","anchor_id":"examples","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730744992806_2l5","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agent examples for the finance industry","headline_size":"h3","description":"<p>It can be hard to deliver the kind of personalized customer service that financial customers now expect — but an AI agent eases this pain. Drawing from unified customer data, an AI agent can <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/personalized-engagement/\" target=\"_self\"><ins>surface relevant insights</ins></a> for your human agents, tailoring financial recommendations to each customer’s needs and goals. AI can also help you better <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/client-meeting-prep/\" target=\"_self\"><ins>prepare for client meetings</ins></a>.</p>\n<p>Accurately summarizing client support interactions takes detailed review, and can be prone to human error. An AI agent helps with this, automatically summarizing open cases, open orders, invoices, and recent activity — saving your staff time and money.</p>\n","anchor_id":"","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730744919217_qyj","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agent examples for the manufacturing industry","headline_size":"h3","description":"<p>AI agents can monitor machinery to predict maintenance requirements and optimize production processes. This boosts productivity and helps avoid expensive downtime. AI agents can also <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/sales-agreement/\" target=\"_self\"><ins>help your sales team</ins></a> move deals down the pipeline.</p>\n<p>With AI, you can summarize sales agreements to highlight deviations in planned versus actual quantities and revenue, helping you make better, more informed decisions.</p>\n","anchor_id":"","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730744990687_1av5","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agent examples for the consumer goods industry","headline_size":"h3","description":"<p>With an AI agent, you can <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/consumer-goods/direct-store-delivery/\" target=\"_self\"><ins>improve inventory management</ins></a>. AI agents can highlight the expected versus actual inventory checked out at the end of every tour. You can contextualize these assessments with added detail, like whether or not they were counted on truck, or a part of the original load document.</p>\n<p>An AI agent also makes <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/manage-marketing-campaigns\" target=\"_self\"><ins>managing your marketing campaigns</ins></a> simpler, and can <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/generate-promotional-content\" target=\"_self\"><ins>generate promotional content</ins> </a>to keep people in the loop on new products.</p>\n","anchor_id":"","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730744988209_hes","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agent examples for the automotive industry","headline_size":"h3","description":"<p>Automotive companies can use AI agents for a <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/automotive/vehicle-telemetry\" target=\"_self\"><ins>complete view of vehicle or fleet performance</ins></a>. An AI agent can surface the most critical or time-sensitive vehicle alerts based on vehicle telematics. With AI, you can resolve issues proactively with quick visibility into <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/automotive/service-revenue-warranty\" target=\"_self\"><ins>maintenance needs</ins></a>, and choose from recommended actions.</p>\n<p>Dealerships and repair shops can use AI agents for commerce, quickly and easily <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/create-promotion\" target=\"_self\"><ins>creating promotions</ins></a> that appeal to their target market.</p>\n","anchor_id":"","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730744985462_hn5","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agent examples for the healthcare industry","headline_size":"h3","description":"<p>AI agents can deliver next-level customer experiences in healthcare, too. A patient services agent not only answers questions, but helps patients schedule the best physician for their needs. The AI agent can review coverage benefits, generate medical history summaries, and approve care requests.</p>\n<p>They can also build personalized patient treatment plans and <a href=\"https://www.salesforce.com/artificial-intelligence/use-cases/patient-data-management\" target=\"_self\"><ins>assist with records management</ins></a>. Looking for ideal candidates for trials? An AI agent can match eligible candidates to relevant clinical trials using patient details and study criteria, simplifying analysis.</p>\n<p>You can also use an AI agent to gain a complete view of your provider network. This allows you to quickly review provider information and past performance, boosting efficiency and lowering patient wait times.</p>\n<p>(<a href=\"#toc\" target=\"_self\">back to top</a>)</p>\n","anchor_id":"","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745353683_4xg","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Types of AI agents","headline_size":"h2","description":"<p>While AI agents can help a variety of industries, these intelligent agents are not all the same. Here’s a look at a few distinct types of agents you can use to help your business.</p>\n","anchor_id":"types","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745405871_o6r","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Simple reflex agents","headline_size":"h3","description":"<p>These simple agents function using the <a href=\"https://www.sciencedirect.com/topics/computer-science/event-condition-action-rule#:~:text=A%20condition%2Daction%20rule%20is,then%20put%20gasoline%20in%20it.\" target=\"_blank\"><ins>“condition-action” principle</ins></a>. They react only to their current perceptions, meaning they have no deep understanding of the world around them. This works well in some scenarios, such as a customer chatbot, but limits use cases in complex industry environments.</p>\n","anchor_id":"types","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745459040_18qz","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Model-based reflex agents","headline_size":"h3","description":"<p>These agents have an internal model of the world around them, meaning they can perceive their environment and see things that aren’t immediately obvious. They can “fill the gaps” in missing information and make autonomous decisions based on their understanding of context. This makes them far more complex and agile than simple reflex agents.</p>\n","anchor_id":"types","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745461617_aef","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Utility-based agents","headline_size":"h3","description":"<p>These agents use a utility function to make decisions. They can evaluate different actions based on an expected utility measure to choose the optimal approach. This model is ideal when there are multiple solutions to a problem, and the agent needs to decide on the best one, such as an autonomous car deciding on the safest and quickest route.</p>\n","anchor_id":"types","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745465655_unu","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":" Goal-based agents","headline_size":"h3","description":"<p>These powerful tools are tailored to achieve specific goals. They consider the consequences of their actions and can make decisions based on whether they can use the action to achieve its objective. This means they can navigate incredibly complex scenarios autonomously and respond to the environment through sensors.</p>\n","anchor_id":"types","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745468428_1dm9","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Learning agents","headline_size":"h3","description":"<p>These agents improve over time through reinforcement learning. This is especially important in agile industries, where a business needs to stay on the cusp of new trends. For example, a virtual assistant could continually improve its service by learning more about the customer’s requirements and wants.</p>\n","anchor_id":"types","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745471404_j6x","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Hierarchical agents","headline_size":"h3","description":"<p>These agents have a hierarchical structure. The higher-level AI agent programs and directs lower-level agents to work toward a common goal. This structure allows businesses to break down complex multi-step processes into simpler tasks, allowing each AI agent to focus on one set of responsibilities.</p>\n<p>(<a href=\"#toc\" target=\"_self\">back to top</a>)</p>\n","anchor_id":"types","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730744839927_n4l","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"How to implement AI agents: 8 tips for success","headline_size":"h2","description":"<p>If you’re getting ready to deploy generative AI agents, here are some best practices to keep in mind:</p>\n<ol>\n<li><strong>Define clear objectives</strong>. Start by defining what you want to achieve with your intelligent agents. Whether it's reducing response times, enhancing customer satisfaction, or cutting operational costs, having clear objectives will guide your implementation process and help you measure success.</li>\n<li><strong>Assess and prepare your data</strong>. AI agents rely on high-quality data to function effectively. Ensure that you have robust data collection and management systems in place. This includes customer interaction data, transaction histories, and other relevant information. Clean and structured data will enable your AI agents to provide accurate and relevant responses.</li>\n<li><strong>Choose the right AI agent type</strong>. Select the type of AI agent that best fits your needs. For instance, if you need an agent to handle routine customer queries, a reactive agent might suffice. For more complex tasks, consider a goal-oriented or learning agent that can adapt to changing customer needs and provide more sophisticated support.</li>\n<li><strong>Integrate with existing systems</strong>. Ensure that your AI agents are seamlessly integrated with your existing CRM and other customer service tools. This integration will enable a smooth flow of information and enhance the capabilities of your AI agents, allowing them to access relevant data and provide more effective support.</li>\n<li><strong>Focus on user experience</strong>. Design your AI agents with the end user in mind. Ensure that interactions are intuitive, and responses are timely and accurate, providing a positive customer experience. Test your AI agents thoroughly to identify and address any potential issues before deployment, ensuring that they meet customer expectations.</li>\n<li><strong>Monitor and optimize</strong>. Regularly monitor the performance of your AI agents and gather feedback from users. Use this information to make continuous improvements to your AI agents, ensuring they remain effective and relevant. This ongoing optimization will help you adapt to changing customer needs and improve the overall performance of your AI agents.</li>\n<li><strong>Plan for human oversight</strong>. While AI agents can handle many tasks autonomously, it's important to have a plan for human intervention when necessary. Ensure that there are clear guidelines for when and how human agents should step in to assist, providing a safety net for more complex or sensitive interactions.</li>\n<li><strong>Ensure data privacy and security</strong>. Implement robust data privacy and security measures to protect customer information handled by your AI agents. This includes compliance with data protection regulations and regular security audits to safeguard sensitive data and maintain customer trust.</li>\n</ol>\n<p>(<a href=\"#toc\" target=\"_self\">back to top</a>)</p>\n","anchor_id":"implement","blade_background_type":{"kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1717689311241_d2u","name":"sf/promotion","attributes":{"blade_layout":"float_image","audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Enable stellar service in the age of AI","description":"<p>You can scale your customer service with the power of generative AI on a unified foundation of trusted data. See how this technology improves efficiency and generates revenue from the contact center to the field.</p>\n","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?w=1024","alt":"","title":"2024/02/product-features-event-monitoring-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024},"link_1":{"variant":"primary","label":"Check out the demo","source":"standard-link","url":"https://www.salesforce.com/form/demo/crm-service-demos/?d=pb ","target":"_blank"},"blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1719251905868_12gk","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"How AI agents can help teams","headline_size":"h2","description":"<p>AI agents can provide a much-needed boost for your company, across several departments. From providing personalized customer support to generating and deploying promotions tailored to your target market, here’s how this technology can help your teams accomplish more.</p>\n","anchor_id":"help","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745816352_1d8g","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agents for service teams","headline_size":"h3","description":"<p>With AI agents in place, your <a href=\"https://www.salesforce.com/service/\" target=\"_self\"><ins>customer service team</ins></a> can resolve customer inquiries in their sleep — literally. AI responds to your customers’ questions 24/7, escalating priority cases to your human agents, including all the necessary context. <a href=\"https://www.salesforce.com/agentforce/\" target=\"_self\"><ins>Agentforce Service Agent</ins></a>s can do this autonomously across all channels, drawing from your trusted customer data and responding in your brand’s voice.</p>\n<p>You can set your <a href=\"https://www.salesforce.com/agentforce/\" target=\"_self\"><ins>Agentforce Service Agent</ins></a> up in minutes with prebuilt templates, or quickly customize agents to fit your needs.</p>\n","anchor_id":"why","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745927895_19ep","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agents for sales teams","headline_size":"h3","description":"<p>Much like how your service team can use AI to respond to inquiries around the clock, your <a href=\"https://www.salesforce.com/sales/\" target=\"_self\"><ins>sales team</ins></a> can use AI agents to autonomously answer product questions at all hours and book meetings for sales reps. Agentforce Sales Development Representative (SDR) Agents respond immediately and accurately, using responses grounded in your data. You can set how often, which channels, and when your Agentforce SDR engages before escalating to your employees.</p>\n","anchor_id":"why","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745925058_mro","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agents for commerce teams","headline_size":"h3","description":"<p>An AI agent can be a huge help to your <a href=\"https://www.salesforce.com/commerce/\" target=\"_self\"><ins>commerce team</ins></a>, too. AI agents offer personalized product recommendations and even give shoppers a personal assistant, drawing from your trusted customer data. With Agentforce, AI agents can respond to customers directly on your commerce site or on messaging apps like WhatsApp. AI can help people make purchases faster by guiding search queries and tailoring product recommendations to the shopper.</p>\n","anchor_id":"why","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730745906457_14cx","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI agents for marketing teams","headline_size":"h3","description":"<p>Want better, fully-optimized marketing campaigns? AI agents can help your <a href=\"https://www.salesforce.com/marketing/\" target=\"_self\"><ins>marketing team</ins></a> build better campaigns — faster. With <a href=\"https://www.salesforce.com/agentforce/\" target=\"_self\"><ins>Agentforce Campaigns</ins></a>, AI agents generate a campaign brief and target audience segment, then create relevant content speaking to those audiences. AI can even build a customer journey in <a href=\"https://www.salesforce.com/mulesoft/automation/\" target=\"_self\"><ins>Flow</ins></a>. AI agents also continually analyze campaign performance against your key performance indicators and proactively recommend improvements.</p>\n<p>Think of AI agents as the always-on help for all your teams. They allow your employees to get more done, giving customers the personalization they’ve come to expect.</p>\n<p>(<a href=\"#toc\" target=\"_self\">back to top</a>)</p>\n","anchor_id":"why","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1730747283992_7yn","name":"sf/textmainbody","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"AI Agents: The next generation of business tech","headline_size":"h2","description":"<p>It's an exciting time for business owners. The adoption of AI agents represents a significant turning point. Automating tasks used to rely on predefined input from human users, but now, AI agents can perform tasks and learn with minimal intervention.</p>\n<p>As machine learning, large language models (LLMs), and natural language processing (NLP) tools develop, so too will their ability to learn, improve, and make more informed decisions.</p>\n<p>We can expect faster decision-making, more productivity, and more space for experts to focus on high-value processes.</p>\n<p>With all these new AI developments, introducing autonomous agent models at scale can seem like a daunting task. That’s why we created <a href=\"https://www.salesforce.com/agentforce/\" target=\"_self\"><ins>Agentforce</ins></a>, the fastest and easiest way to build AI agents. And you don’t have to be an IT professional to build them. Simply describe what you need it to do, using natural language, and Agentforce does the rest. <a href=\"https://www.salesforce.com/agentforce/pricing/\" target=\"_self\">Give it a try today.</a></p>\n<p>(<a href=\"#toc\" target=\"_self\">back to top</a>)</p>\n","anchor_id":"next","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1668667220025_8dd_4631335","name":"sf/nup","attributes":{"link_location":"below","audience_segment":["prospect","customer"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","card_type":"sf/resource","card_layout":"Standard","card_description_visibility":false,"card_image":true,"card_eyebrow_visibility":true,"card_link_visibility":true,"headline":"Keep up with the latest AI trends, insights, and conversations.","description":"","link_1":{"variant":"secondary","label":"See all resources","url":"https://www.salesforce.com/resources/ai/","ariaLabel":"","source":"standard-link"}},"media_items":[{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?w=1024","alt":"Einstein Features Cheat Sheet guide","title":"2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"Cheatsheet","headline":"See our quick guide to Salesforce Einstein.","link_1":{"label":"Get the guide","variant":"text","url":"https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf","ariaLabel":"","target":"_blank"},"kind":"card_resource","id":"1668667220231_seq"},{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?w=1024","alt":"Build Ethical AI blog","title":"2023/08/rc-2-will-generative-ai-be-good.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=1024,577","width":1024,"height":577},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=1536,865","width":1536,"height":865}],"width":1024,"height":577},"badge":"Blog","headline":"AI is everywhere — but are you building it responsibly?","link_1":{"label":"Read the blog","variant":"text","url":"https://www.salesforce.com/blog/build-ethical-ai/","target":"_self","ariaLabel":""},"kind":"card_resource","id":"1668667491762_lzs"},{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?w=1024","alt":"Generative AI Investing article","title":"2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"Article","headline":"See why Salesforce is investing the future of AI.","link_1":{"url":"https://www.salesforce.com/news/stories/generative-ai-investing/","variant":"text","label":"Read the article","target":"_self","ariaLabel":""},"kind":"card_resource","id":"1668667492859_y68"},{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?w=1024","alt":"AI for Small Business blog","title":"2024/05/Blog-16_9.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"Blog","headline":"Understand how AI for small business can improve your operations and customer experience.","link_1":{"label":"Read the blog","variant":"text","url":"https://www.salesforce.com/blog/ai-for-small-business/","ariaLabel":"","target":"_self"},"kind":"card_resource","id":"1670625781948_gt3"}],"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"},{"id":"1726698719166_ood_4631336","name":"sf/contactus","attributes":{"audience_segment":["prospect","customer"],"experiment_type":"content","headline":"Ready to take the next step with Agentforce?","blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?w=1024","alt":"","title":"2024/10/contact-us-agentforce-background.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=300,112","width":300,"height":112},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=768,287","width":768,"height":287},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1024,383","width":1024,"height":383},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1536,574","width":1536,"height":574},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=2048,766","width":2048,"height":766}],"width":1024,"height":383},"blade_background_color":"255, 255, 255"}},"media_items":[{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/play.svg"},"headline":"Build agents fast.","description":"<p>Take a closer look at how agent building works in our library.</p>\n","link":{"label":"Watch demos","variant":"text","url":"https://www.salesforce.com/form/agentforce/demo/?d=pb","ariaLabel":"","target":"_blank"},"kind":"card_contactus","id":"1726698719153_jiz"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/groups.svg"},"headline":"Get expert support.","description":"<p>Work with Professional Services experts to quickly build agents and see value.</p>\n","link":{"label":"Explore Professional Services ","variant":"text","url":"https://www.salesforce.com/services/professional-services/overview/","ariaLabel":"","target":"_self"},"kind":"card_contactus","id":"1726698719154_5ky"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/edit_form.svg"},"headline":"Talk to a rep.","description":"<p>Tell us about your business needs, and we’ll help you find answers.</p>\n","link":{"label":"Contact us","variant":"text","url":"https://www.salesforce.com/form/agentforce/contact-us/?d=pb ","ariaLabel":"","target":"_blank"},"kind":"card_contactus","id":"1726698719155_yw6"}],"path":"/agentforce/what-are-ai-agents","urlLoc":"us","curHref":"/agentforce/what-are-ai-agents/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=us search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-resources-template"> <div data-blade-id="1719249996228_gvq" data-blade-position="1" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <style> section[id="1719249996228_gvq"] .headline strong { color: #0D9DDA !important; font-weight: inherit; } </style> <section id="1719249996228_gvq" class="relative marquee--blade marquee--right-image" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main grid--sixteenbynine" data-module-track-impressions="" data-module-id="1719249996228_gvq" data-module-name="What Are AI Agents? Benefits, Examples, Types" data-module-position="1" data-module-type="headline"> <div class="image__wrapper "> <img loading="eager" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?w=1024" class="image__asset" alt="Two people engage in conversation with AI agents around a large smartphone." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=1536,864 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/marquee-af-ai-agents.jpg?resize=2048,1152 2048w" height="576" width="1024"/> <div class="social-sharing__wrapper"> <div class="social-sharing" data-component="social-sharing"> <ul class="social-sharing__nav"> <li class="social-sharing__item share-the-story-text"> <p>Share the story</p> </li> <li class="social-sharing__item"> <a href="http://www.linkedin.com/shareArticle?mini=true&url=https://www.salesforce.com/agentforce/what-are-ai-agents/&title=What Are AI Agents? Benefits, Examples, Types" class="social-sharing__linkedin-icon" aria-label="Share on Facebook (Opens in a new tab)" data-link-text="LinkedIn" data-link-url="http://www.linkedin.com/shareArticle?mini=true&url=https://www.salesforce.com/agentforce/what-are-ai-agents/&title=What Are AI Agents? Benefits, Examples, Types" data-link-type="text link" target="_blank"> <div class="social-sharing__white-square"> <img src="https://a.sfdcstatic.com/shared/images/pbc/icons/linkedin.svg" height="auto" width="auto" alt="" /> </div> </a> </li> <li class="social-sharing__item"> <a href="https://twitter.com/intent/tweet?text=What Are AI Agents? Benefits, Examples, Types&url=https://www.salesforce.com/agentforce/what-are-ai-agents/" class="social-sharing__x-icon" aria-label="Share on X (Opens in a new tab)" data-link-text="X" data-link-url="https://twitter.com/intent/tweet?text=What Are AI Agents? Benefits, Examples, Types&url=https://www.salesforce.com/agentforce/what-are-ai-agents/" data-link-type="text link" target="_blank"> <div class="social-sharing__white-square"> <img src="https://a.sfdcstatic.com/shared/images/pbc/icons/x-icon.svg" height="auto" width="auto" alt="" /> </div> </a> </li> <li class="social-sharing__item"> <a href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/agentforce/what-are-ai-agents/" class="social-sharing__facebook-icon" aria-label="Share on LinkedIn (Opens in a new tab)" data-link-text="Facebook" data-link-url="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/agentforce/what-are-ai-agents/" data-link-type="text link" target="_blank"> <div class="social-sharing__white-square"> <img src="https://a.sfdcstatic.com/shared/images/pbc/icons/facebook.svg" height="auto" width="auto" alt="" /> </div> </a> </li> <li class="social-sharing__item"> <div class="social-sharing__tooltip"> <button class="social-sharing__copy-link-icon tooltip" title="Link Copied" data-link-text="Link Copied" data-link-url="tooltip" data-link-type="tooltip" aria-describedby="tooltip"> <div class="social-sharing__current-link tooltip_icon" data-clipboard-text="https://www.salesforce.com/agentforce/what-are-ai-agents/"> <div class="social-sharing__white-square"> <img src="https://a.sfdcstatic.com/shared/images/pbc/icons/copy-link.svg" height="auto" width="auto" alt="" /> </div> </div> <span class="tooltip_top_position_arrow_center tooltip_text" role="tooltip"> <p>Link Copied</p> </span> </button> </div> </li> </ul> </div> </div> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard marquee__blade--no-ctas"> <h1 class="headline marquee__headline--standard" style=" color:#032D60 "> What Are AI Agents? Benefits, Examples, Types </h1> <div class="blade__description"> <p>Autonomous AI agents can understand and interpret customers’ questions using natural language, with minimal human intervention. Here’s what you need to know.</p> </div> <div class="social-sharing__wrapper"> <div class="social-sharing" data-component="social-sharing"> <ul class="social-sharing__nav"> <li class="social-sharing__item share-the-story-text"> <p>Share the story</p> </li> <li class="social-sharing__item"> <a href="http://www.linkedin.com/shareArticle?mini=true&url=https://www.salesforce.com/agentforce/what-are-ai-agents/&title=What Are AI Agents? Benefits, Examples, Types" class="social-sharing__linkedin-icon" aria-label="Share on Facebook (Opens in a new tab)" data-link-text="LinkedIn" data-link-url="http://www.linkedin.com/shareArticle?mini=true&url=https://www.salesforce.com/agentforce/what-are-ai-agents/&title=What Are AI Agents? Benefits, Examples, Types" data-link-type="text link" target="_blank"> <div class="social-sharing__white-square"> <img src="https://a.sfdcstatic.com/shared/images/pbc/icons/linkedin.svg" height="auto" width="auto" alt="" /> </div> </a> </li> <li class="social-sharing__item"> <a href="https://twitter.com/intent/tweet?text=What Are AI Agents? Benefits, Examples, Types&url=https://www.salesforce.com/agentforce/what-are-ai-agents/" class="social-sharing__x-icon" aria-label="Share on X (Opens in a new tab)" data-link-text="X" data-link-url="https://twitter.com/intent/tweet?text=What Are AI Agents? Benefits, Examples, Types&url=https://www.salesforce.com/agentforce/what-are-ai-agents/" data-link-type="text link" target="_blank"> <div class="social-sharing__white-square"> <img src="https://a.sfdcstatic.com/shared/images/pbc/icons/x-icon.svg" height="auto" width="auto" alt="" /> </div> </a> </li> <li class="social-sharing__item"> <a href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/agentforce/what-are-ai-agents/" class="social-sharing__facebook-icon" aria-label="Share on LinkedIn (Opens in a new tab)" data-link-text="Facebook" data-link-url="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/agentforce/what-are-ai-agents/" data-link-type="text link" target="_blank"> <div class="social-sharing__white-square"> <img src="https://a.sfdcstatic.com/shared/images/pbc/icons/facebook.svg" height="auto" width="auto" alt="" /> </div> </a> </li> <li class="social-sharing__item"> <div class="social-sharing__tooltip"> <button class="social-sharing__copy-link-icon tooltip" title="Link Copied" data-link-text="Link Copied" data-link-url="tooltip" data-link-type="tooltip" aria-describedby="tooltip"> <div class="social-sharing__current-link tooltip_icon" data-clipboard-text="https://www.salesforce.com/agentforce/what-are-ai-agents/"> <div class="social-sharing__white-square"> <img src="https://a.sfdcstatic.com/shared/images/pbc/icons/copy-link.svg" height="auto" width="auto" alt="" /> </div> </div> <span class="tooltip_top_position_arrow_center tooltip_text" role="tooltip"> <p>Link Copied</p> </span> </button> </div> </li> </ul> </div> </div> </header> </div> </article> </div> <div class="blade__background blade__background--custom-desktop"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?w=1024" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=300,94 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=768,240 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/BG-Marquee-CoPilot-Desktop.jpg?resize=1536,480 1536w" height="100%" width="100%"/> </div> <div class="blade__background blade__background--custom-mobile"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?w=731" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?resize=214,300 214w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?resize=768,1076 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/BG-Marquee-CoPilot-Mobile.png?resize=731,1024 731w" height="100%" width="100%"/> </div> </section> </div><div data-blade-id="1719251472728_qub" data-blade-position="2" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1719251472728_qub" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1719251472728_qub" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p>Wouldn’t it be great if everyone in your company — from the CEO to the newest sales rep — had an assistant? Someone always ready to help, who knows your customers well, and who can offer detailed advice about what to do next. With various types of AI agents, that possibility is here — and growing. Let’s go over some examples of AI agents, and see how they can help a wide variety of teams.</p> <p>More companies are reaping the benefits of generative AI agents, who can draw from your trusted customer data and quickly provide valuable insights. Done manually, that kind of data gathering and analysis costs your staff time and money. But AI agents can do that instantly, freeing up your employees to work on more complex and critical issues.</p> <p>AI agents can do so much more than just data analysis and instant customer care, though. With AI agents in place, companies are able to scale teams quickly, hit key performance indicators, and solve problems before they become major issues. The possibilities of this exciting technology are only beginning.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1719251492492_1duw" data-blade-position="3" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="toc" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1719251492492_1duw" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p><strong>What we'll cover:</strong></p> <ul> <li><a href="#what" target="_self">What is an AI agent?</a></li> <li><a href="#how" target="_self">How do AI agents work?</a></li> <li><a href="#benefits" target="_self">6 benefits of AI agents</a></li> <li><a href="#examples" target="_self">AI agents examples</a></li> <li><a href="#types" target="_self">Types of AI agents</a></li> <li><a href="#implement" target="_self">How to implement AI agents: 8 tips for success</a></li> <li><a href="#help" target="_self">How AI agents can help teams</a></li> <li><a href="#next" target="_self">AI agents: The next generation of business tech</a></li> </ul> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1729699909457_15f5_463132" data-blade-position="4" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729699909457_15f5_463132" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image" data-module-id="1729699909457_15f5_463132" data-module-name="Calculate your ROI with Agentforce." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?w=800" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=768,768 768w" height="800" width="800"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Calculate your ROI with Agentforce. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Find out how much time and money you can save with a team of AI-powered agents working side by side with your employees and workforce. Just answer four simple questions to see what's possible with Agentforce.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Calculate your ROI" data-link-url="https://www.salesforce.com/agentforce/ai-agents-roi-calculator/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Calculate your ROI: Calculate your ROI with Agentforce." href="https://www.salesforce.com/agentforce/ai-agents-roi-calculator/" > Calculate your ROI </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1719251530423_hcp" data-blade-position="5" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="what" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1719251530423_hcp" data-module-name="What is an AI agent?" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> What is an AI agent? </h2> </header> <div class="blade__description"> <p>AI agents are a type of <a href="https://www.salesforce.com/artificial-intelligence/" target="_self"><ins>artificial intelligence (AI)</ins></a> system that can understand and respond to customer inquiries without human intervention. They are created using an agent builder, like <a href="https://www.salesforce.com/agentforce/" target="_self">Agentforce</a>, and rely on <a href="https://www.salesforce.com/blog/what-is-machine-learning/" target="_self"><ins>machine learning</ins></a> and <a href="https://trailhead.salesforce.com/content/learn/modules/natural-language-processing-basics" target="_self"><ins>natural language processing (NLP)</ins></a> to handle a wide range of tasks. These intelligent agents can include anything from answering simple questions to resolving complex issues — even multi-tasking. Most importantly, AI agents can continuously improve their own performance through self-learning. This is distinct from traditional AI, which requires human input for specific tasks.</p> <p>(<a href="#toc" target="_self">back to top</a>)</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1719251559208_18ka" data-blade-position="6" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="how" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1719251559208_18ka" data-module-name="How do AI agents work?" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> How do AI agents work? </h2> </header> <div class="blade__description"> <p>Here’s a breakdown of how AI agents operate:</p> <ul> <li><strong>Perception and data collection</strong>: AI agents start by gathering data from a variety of sources including customer interactions, transaction histories, and social media. This data is crucial for understanding the context and nuances of customer queries. Advanced AI agents can integrate and process data in real time, providing them with the most up-to-date information to handle inquiries effectively.</li> <li><strong>Decision making</strong>: Using sophisticated machine learning models, AI agents analyze the collected data to identify patterns and make decisions. For example, they can determine the most appropriate response to a customer query based on past interactions and the current context. This decision-making process is enhanced by the agent's ability to learn from previous experiences and refine its responses over time.</li> <li><strong>Action execution</strong>: Once a decision is made, AI agents can execute the required action. This could involve answering a customer query, processing a request, or escalating a complex issue to a human agent. The execution is designed to be seamless and efficient, ensuring that customers receive timely and accurate responses.</li> <li><strong>Learning and adaptation</strong>: AI agents continuously learn from each interaction, refining their algorithms to improve accuracy and effectiveness. They update their <a href="https://www.salesforce.com/blog/how-to-write-a-knowledge-base-article/" target="_self"><ins>knowledge base</ins></a> and use feedback to enhance future interactions. This continuous learning capability ensures that AI agents remain effective and relevant, even as customer expectations and business environments change.</li> </ul> <p>By combining these capabilities, AI agents can handle a wide range of tasks autonomously, such as making product recommendations, troubleshooting problems, and engaging in follow-up interactions. This frees up human agents to focus on more complex and value-added activities.</p> <p>(<a href="#toc" target="_self">back to top</a>)</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1719251585131_8gy" data-blade-position="7" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="benefits" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1719251585131_8gy" data-module-name="6 benefits of AI agents" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> 6 benefits of AI agents </h2> </header> <div class="blade__description"> <p>The adoption of AI agents offers numerous benefits, transforming how businesses interact with their customers and manage their service operations.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725906446495_13uh" data-blade-position="8" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725906446495_13uh" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725906446495_13uh" data-module-name="1. Enhanced efficiency" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> 1. Enhanced efficiency </h3> </header> <div class="blade__description"> <p>AI agents can handle multiple customer interactions simultaneously, significantly reducing response times and increasing the efficiency of <a href="https://www.salesforce.com/blog/customer-service-operations/" target="_self"><ins>customer service operations</ins></a>. They are also able to identify if they should escalate to a human, then select the representative with the best skill set to take the inquiry. This allows businesses to handle higher volumes of inquiries without compromising on the quality of service.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725906602287_pdm" data-blade-position="9" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725906602287_pdm" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725906602287_pdm" data-module-name="2. Improved customer satisfaction" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> 2. Improved customer satisfaction </h3> </header> <div class="blade__description"> <p>AI agents provide quick and accurate responses, leading to higher <a href="https://www.salesforce.com/blog/customer-satisfaction-score/" target="_self"><ins>customer satisfaction scores</ins></a>. They can use data to personalize interactions, enhancing the overall <a href="https://www.salesforce.com/blog/what-is-customer-experience/" target="_self"><ins>customer experience</ins></a>. And because they learn over time, they’re geared toward continuous improvement.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725906604121_447" data-blade-position="10" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725906604121_447" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725906604121_447" data-module-name="3. 24/7 availability" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> 3. 24/7 availability </h3> </header> <div class="blade__description"> <p>AI agents are available around the clock, ensuring that customer inquiries are addressed promptly, regardless of time zones or business hours. This continuous availability helps businesses meet customer expectations for <a href="https://www.salesforce.com/blog/self-service-customer-service/" target="_self"><ins>self-service</ins></a> and improves customer loyalty.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725906605468_x8v" data-blade-position="11" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725906605468_x8v" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725906605468_x8v" data-module-name="4. Scalability" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> 4. Scalability </h3> </header> <div class="blade__description"> <p>AI agents can easily scale to handle increased volumes of customer interactions, making them ideal for businesses looking to grow without compromising service quality. As case volume increases, AI agents can be easily adjusted to handle the additional load, ensuring consistent and reliable support.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725906606698_16am" data-blade-position="12" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725906606698_16am" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725906606698_16am" data-module-name="5. Data-driven insights" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> 5. Data-driven insights </h3> </header> <div class="blade__description"> <p>AI agents can easily scale to handle increased volumes of customer interactions, making them ideal for businesses looking to grow without compromising service quality. As case volume increases, AI agents can be easily adjusted to handle the additional load, ensuring consistent and reliable support.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725906608104_w7k" data-blade-position="13" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725906608104_w7k" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725906608104_w7k" data-module-name="6. Consistency and accuracy" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> 6. Consistency and accuracy </h3> </header> <div class="blade__description"> <p>AI agents provide consistent and accurate responses to customer inquiries, reducing the risk of errors and ensuring that customers receive reliable information. They can improve the accuracy of your responses through agentic loops and human-like reasoning. This consistency helps build trust and confidence in the brand, as customers get the experience they’ve come to expect.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1730749636021_1bvc" data-blade-position="14" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1730749636021_1bvc" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730749636021_1bvc" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p>AI agents offer numerous benefits, including improved productivity, reduced costs, enhanced decision-making, and a better customer experience. As management consulting firm <a href="https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/why-agents-are-the-next-frontier-of-generative-ai" target="_blank" class="link__new-tab"><ins>McKinsey found</ins><img class="link__new-tab-icon" alt="Opens in a new window"></a>, "more than 72% of companies surveyed are already deploying AI solutions, with a growing interest in generative AI. Given that activity, it would not be surprising to see companies begin to incorporate frontier technologies such as agents into their planning processes and future AI road maps."</p> <p>By leveraging these advanced AI solutions, businesses can stay ahead of the curve and innovate for customer engagement.</p> <p>(<a href="#toc" target="_self">back to top</a>)</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1729701771705_4pn_4631313" data-blade-position="15" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729701771705_4pn_4631313" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image" data-module-id="1729701771705_4pn_4631313" data-module-name="Join the Agentblazer community." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?w=1020" class="image__asset" alt="Agentblazer Characters" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=768,769 768w" height="1021" width="1020"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Join the Agentblazer community. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Connect with Agentblazers from around the world to skill up on AI, discover use cases, hear from product experts, and more. Grow your AI expertise — and your career.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Join today" data-link-url="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Join today: Join the Agentblazer community." href="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" target="_self" rel="noopener" > Join today </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/blog/ai/agents/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Learn more: Join the Agentblazer community." label="Learn more" href="https://www.salesforce.com/blog/ai/agents/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1719251613849_8h9" data-blade-position="16" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="examples" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1719251613849_8h9" data-module-name="AI agents examples" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> AI agents examples </h2> </header> <div class="blade__description"> <p>Companies in several different industries are seeing the benefits of integrating generative AI agents. Let’s dig into some AI agent examples by industry, with specific <a href="https://www.salesforce.com/artificial-intelligence/use-cases/" target="_self"><ins>use cases</ins></a>, that show how versatile this technology can be.</p> </div> </article> </div> </section> </div><div data-blade-id="1730744992806_2l5" data-blade-position="17" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1730744992806_2l5" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730744992806_2l5" data-module-name="AI agent examples for the finance industry" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> AI agent examples for the finance industry </h3> </header> <div class="blade__description"> <p>It can be hard to deliver the kind of personalized customer service that financial customers now expect — but an AI agent eases this pain. Drawing from unified customer data, an AI agent can <a href="https://www.salesforce.com/artificial-intelligence/use-cases/financial-services/personalized-engagement/" target="_self"><ins>surface relevant insights</ins></a> for your human agents, tailoring financial recommendations to each customer’s needs and goals. AI can also help you better <a href="https://www.salesforce.com/artificial-intelligence/use-cases/client-meeting-prep/" target="_self"><ins>prepare for client meetings</ins></a>.</p> <p>Accurately summarizing client support interactions takes detailed review, and can be prone to human error. An AI agent helps with this, automatically summarizing open cases, open orders, invoices, and recent activity — saving your staff time and money.</p> </div> </article> </div> </section> </div><div data-blade-id="1730744919217_qyj" data-blade-position="18" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1730744919217_qyj" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730744919217_qyj" data-module-name="AI agent examples for the manufacturing industry" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> AI agent examples for the manufacturing industry </h3> </header> <div class="blade__description"> <p>AI agents can monitor machinery to predict maintenance requirements and optimize production processes. This boosts productivity and helps avoid expensive downtime. AI agents can also <a href="https://www.salesforce.com/artificial-intelligence/use-cases/manufacturing/sales-agreement/" target="_self"><ins>help your sales team</ins></a> move deals down the pipeline.</p> <p>With AI, you can summarize sales agreements to highlight deviations in planned versus actual quantities and revenue, helping you make better, more informed decisions.</p> </div> </article> </div> </section> </div><div data-blade-id="1730744990687_1av5" data-blade-position="19" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1730744990687_1av5" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730744990687_1av5" data-module-name="AI agent examples for the consumer goods industry" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> AI agent examples for the consumer goods industry </h3> </header> <div class="blade__description"> <p>With an AI agent, you can <a href="https://www.salesforce.com/artificial-intelligence/use-cases/consumer-goods/direct-store-delivery/" target="_self"><ins>improve inventory management</ins></a>. AI agents can highlight the expected versus actual inventory checked out at the end of every tour. You can contextualize these assessments with added detail, like whether or not they were counted on truck, or a part of the original load document.</p> <p>An AI agent also makes <a href="https://www.salesforce.com/artificial-intelligence/use-cases/manage-marketing-campaigns" target="_self"><ins>managing your marketing campaigns</ins></a> simpler, and can <a href="https://www.salesforce.com/artificial-intelligence/use-cases/generate-promotional-content" target="_self"><ins>generate promotional content</ins> </a>to keep people in the loop on new products.</p> </div> </article> </div> </section> </div><div data-blade-id="1730744988209_hes" data-blade-position="20" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1730744988209_hes" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730744988209_hes" data-module-name="AI agent examples for the automotive industry" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> AI agent examples for the automotive industry </h3> </header> <div class="blade__description"> <p>Automotive companies can use AI agents for a <a href="https://www.salesforce.com/artificial-intelligence/use-cases/automotive/vehicle-telemetry" target="_self"><ins>complete view of vehicle or fleet performance</ins></a>. An AI agent can surface the most critical or time-sensitive vehicle alerts based on vehicle telematics. With AI, you can resolve issues proactively with quick visibility into <a href="https://www.salesforce.com/artificial-intelligence/use-cases/automotive/service-revenue-warranty" target="_self"><ins>maintenance needs</ins></a>, and choose from recommended actions.</p> <p>Dealerships and repair shops can use AI agents for commerce, quickly and easily <a href="https://www.salesforce.com/artificial-intelligence/use-cases/create-promotion" target="_self"><ins>creating promotions</ins></a> that appeal to their target market.</p> </div> </article> </div> </section> </div><div data-blade-id="1730744985462_hn5" data-blade-position="21" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1730744985462_hn5" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730744985462_hn5" data-module-name="AI agent examples for the healthcare industry" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> AI agent examples for the healthcare industry </h3> </header> <div class="blade__description"> <p>AI agents can deliver next-level customer experiences in healthcare, too. A patient services agent not only answers questions, but helps patients schedule the best physician for their needs. The AI agent can review coverage benefits, generate medical history summaries, and approve care requests.</p> <p>They can also build personalized patient treatment plans and <a href="https://www.salesforce.com/artificial-intelligence/use-cases/patient-data-management" target="_self"><ins>assist with records management</ins></a>. Looking for ideal candidates for trials? An AI agent can match eligible candidates to relevant clinical trials using patient details and study criteria, simplifying analysis.</p> <p>You can also use an AI agent to gain a complete view of your provider network. This allows you to quickly review provider information and past performance, boosting efficiency and lowering patient wait times.</p> <p>(<a href="#toc" target="_self">back to top</a>)</p> </div> </article> </div> </section> </div><div data-blade-id="1730745353683_4xg" data-blade-position="22" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="types" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745353683_4xg" data-module-name="Types of AI agents" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> Types of AI agents </h2> </header> <div class="blade__description"> <p>While AI agents can help a variety of industries, these intelligent agents are not all the same. Here’s a look at a few distinct types of agents you can use to help your business.</p> </div> </article> </div> </section> </div><div data-blade-id="1730745405871_o6r" data-blade-position="23" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="types" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745405871_o6r" data-module-name="Simple reflex agents" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> Simple reflex agents </h3> </header> <div class="blade__description"> <p>These simple agents function using the <a href="https://www.sciencedirect.com/topics/computer-science/event-condition-action-rule#:~:text=A%20condition%2Daction%20rule%20is,then%20put%20gasoline%20in%20it." target="_blank" class="link__new-tab"><ins>“condition-action” principle</ins><img class="link__new-tab-icon" alt="Opens in a new window"></a>. They react only to their current perceptions, meaning they have no deep understanding of the world around them. This works well in some scenarios, such as a customer chatbot, but limits use cases in complex industry environments.</p> </div> </article> </div> </section> </div><div data-blade-id="1730745459040_18qz" data-blade-position="24" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="types" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745459040_18qz" data-module-name="Model-based reflex agents" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> Model-based reflex agents </h3> </header> <div class="blade__description"> <p>These agents have an internal model of the world around them, meaning they can perceive their environment and see things that aren’t immediately obvious. They can “fill the gaps” in missing information and make autonomous decisions based on their understanding of context. This makes them far more complex and agile than simple reflex agents.</p> </div> </article> </div> </section> </div><div data-blade-id="1730745461617_aef" data-blade-position="25" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="types" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745461617_aef" data-module-name="Utility-based agents" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> Utility-based agents </h3> </header> <div class="blade__description"> <p>These agents use a utility function to make decisions. They can evaluate different actions based on an expected utility measure to choose the optimal approach. This model is ideal when there are multiple solutions to a problem, and the agent needs to decide on the best one, such as an autonomous car deciding on the safest and quickest route.</p> </div> </article> </div> </section> </div><div data-blade-id="1730745465655_unu" data-blade-position="26" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="types" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745465655_unu" data-module-name=" Goal-based agents" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> Goal-based agents </h3> </header> <div class="blade__description"> <p>These powerful tools are tailored to achieve specific goals. They consider the consequences of their actions and can make decisions based on whether they can use the action to achieve its objective. This means they can navigate incredibly complex scenarios autonomously and respond to the environment through sensors.</p> </div> </article> </div> </section> </div><div data-blade-id="1730745468428_1dm9" data-blade-position="27" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="types" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745468428_1dm9" data-module-name="Learning agents" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> Learning agents </h3> </header> <div class="blade__description"> <p>These agents improve over time through reinforcement learning. This is especially important in agile industries, where a business needs to stay on the cusp of new trends. For example, a virtual assistant could continually improve its service by learning more about the customer’s requirements and wants.</p> </div> </article> </div> </section> </div><div data-blade-id="1730745471404_j6x" data-blade-position="28" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="types" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745471404_j6x" data-module-name="Hierarchical agents" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> Hierarchical agents </h3> </header> <div class="blade__description"> <p>These agents have a hierarchical structure. The higher-level AI agent programs and directs lower-level agents to work toward a common goal. This structure allows businesses to break down complex multi-step processes into simpler tasks, allowing each AI agent to focus on one set of responsibilities.</p> <p>(<a href="#toc" target="_self">back to top</a>)</p> </div> </article> </div> </section> </div><div data-blade-id="1730744839927_n4l" data-blade-position="29" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="implement" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730744839927_n4l" data-module-name="How to implement AI agents: 8 tips for success" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> How to implement AI agents: 8 tips for success </h2> </header> <div class="blade__description"> <p>If you’re getting ready to deploy generative AI agents, here are some best practices to keep in mind:</p> <ol> <li><strong>Define clear objectives</strong>. Start by defining what you want to achieve with your intelligent agents. Whether it's reducing response times, enhancing customer satisfaction, or cutting operational costs, having clear objectives will guide your implementation process and help you measure success.</li> <li><strong>Assess and prepare your data</strong>. AI agents rely on high-quality data to function effectively. Ensure that you have robust data collection and management systems in place. This includes customer interaction data, transaction histories, and other relevant information. Clean and structured data will enable your AI agents to provide accurate and relevant responses.</li> <li><strong>Choose the right AI agent type</strong>. Select the type of AI agent that best fits your needs. For instance, if you need an agent to handle routine customer queries, a reactive agent might suffice. For more complex tasks, consider a goal-oriented or learning agent that can adapt to changing customer needs and provide more sophisticated support.</li> <li><strong>Integrate with existing systems</strong>. Ensure that your AI agents are seamlessly integrated with your existing CRM and other customer service tools. This integration will enable a smooth flow of information and enhance the capabilities of your AI agents, allowing them to access relevant data and provide more effective support.</li> <li><strong>Focus on user experience</strong>. Design your AI agents with the end user in mind. Ensure that interactions are intuitive, and responses are timely and accurate, providing a positive customer experience. Test your AI agents thoroughly to identify and address any potential issues before deployment, ensuring that they meet customer expectations.</li> <li><strong>Monitor and optimize</strong>. Regularly monitor the performance of your AI agents and gather feedback from users. Use this information to make continuous improvements to your AI agents, ensuring they remain effective and relevant. This ongoing optimization will help you adapt to changing customer needs and improve the overall performance of your AI agents.</li> <li><strong>Plan for human oversight</strong>. While AI agents can handle many tasks autonomously, it's important to have a plan for human intervention when necessary. Ensure that there are clear guidelines for when and how human agents should step in to assist, providing a safety net for more complex or sensitive interactions.</li> <li><strong>Ensure data privacy and security</strong>. Implement robust data privacy and security measures to protect customer information handled by your AI agents. This includes compliance with data protection regulations and regular security audits to safeguard sensitive data and maintain customer trust.</li> </ol> <p>(<a href="#toc" target="_self">back to top</a>)</p> </div> </article> </div> </section> </div><div data-blade-id="1717689311241_d2u" data-blade-position="30" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1717689311241_d2u" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image" data-module-id="1717689311241_d2u" data-module-name="Enable stellar service in the age of AI" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-event-monitoring-1.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Enable stellar service in the age of AI </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>You can scale your customer service with the power of generative AI on a unified foundation of trusted data. See how this technology improves efficiency and generates revenue from the contact center to the field.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Check out the demo" data-link-url="https://www.salesforce.com/form/demo/crm-service-demos/?d=pb " data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Check out the demo: Enable stellar service in the age of AI" href="https://www.salesforce.com/form/demo/crm-service-demos/?d=pb " target="_blank" rel="noopener" > Check out the demo </a> </pbc-button> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1719251905868_12gk" data-blade-position="31" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="help" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1719251905868_12gk" data-module-name="How AI agents can help teams" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> How AI agents can help teams </h2> </header> <div class="blade__description"> <p>AI agents can provide a much-needed boost for your company, across several departments. From providing personalized customer support to generating and deploying promotions tailored to your target market, here’s how this technology can help your teams accomplish more.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1730745816352_1d8g" data-blade-position="32" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="why" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745816352_1d8g" data-module-name="AI agents for service teams" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> AI agents for service teams </h3> </header> <div class="blade__description"> <p>With AI agents in place, your <a href="https://www.salesforce.com/service/" target="_self"><ins>customer service team</ins></a> can resolve customer inquiries in their sleep — literally. AI responds to your customers’ questions 24/7, escalating priority cases to your human agents, including all the necessary context. <a href="https://www.salesforce.com/agentforce/" target="_self"><ins>Agentforce Service Agent</ins></a>s can do this autonomously across all channels, drawing from your trusted customer data and responding in your brand’s voice.</p> <p>You can set your <a href="https://www.salesforce.com/agentforce/" target="_self"><ins>Agentforce Service Agent</ins></a> up in minutes with prebuilt templates, or quickly customize agents to fit your needs.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1730745927895_19ep" data-blade-position="33" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="why" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745927895_19ep" data-module-name="AI agents for sales teams" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> AI agents for sales teams </h3> </header> <div class="blade__description"> <p>Much like how your service team can use AI to respond to inquiries around the clock, your <a href="https://www.salesforce.com/sales/" target="_self"><ins>sales team</ins></a> can use AI agents to autonomously answer product questions at all hours and book meetings for sales reps. Agentforce Sales Development Representative (SDR) Agents respond immediately and accurately, using responses grounded in your data. You can set how often, which channels, and when your Agentforce SDR engages before escalating to your employees.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1730745925058_mro" data-blade-position="34" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="why" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745925058_mro" data-module-name="AI agents for commerce teams" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> AI agents for commerce teams </h3> </header> <div class="blade__description"> <p>An AI agent can be a huge help to your <a href="https://www.salesforce.com/commerce/" target="_self"><ins>commerce team</ins></a>, too. AI agents offer personalized product recommendations and even give shoppers a personal assistant, drawing from your trusted customer data. With Agentforce, AI agents can respond to customers directly on your commerce site or on messaging apps like WhatsApp. AI can help people make purchases faster by guiding search queries and tailoring product recommendations to the shopper.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1730745906457_14cx" data-blade-position="35" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="why" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730745906457_14cx" data-module-name="AI agents for marketing teams" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h3 class="headline text__headline--medium" style=" "> AI agents for marketing teams </h3> </header> <div class="blade__description"> <p>Want better, fully-optimized marketing campaigns? AI agents can help your <a href="https://www.salesforce.com/marketing/" target="_self"><ins>marketing team</ins></a> build better campaigns — faster. With <a href="https://www.salesforce.com/agentforce/" target="_self"><ins>Agentforce Campaigns</ins></a>, AI agents generate a campaign brief and target audience segment, then create relevant content speaking to those audiences. AI can even build a customer journey in <a href="https://www.salesforce.com/mulesoft/automation/" target="_self"><ins>Flow</ins></a>. AI agents also continually analyze campaign performance against your key performance indicators and proactively recommend improvements.</p> <p>Think of AI agents as the always-on help for all your teams. They allow your employees to get more done, giving customers the personalization they’ve come to expect.</p> <p>(<a href="#toc" target="_self">back to top</a>)</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1730747283992_7yn" data-blade-position="36" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="next" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1730747283992_7yn" data-module-name="AI Agents: The next generation of business tech" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> AI Agents: The next generation of business tech </h2> </header> <div class="blade__description"> <p>It's an exciting time for business owners. The adoption of AI agents represents a significant turning point. Automating tasks used to rely on predefined input from human users, but now, AI agents can perform tasks and learn with minimal intervention.</p> <p>As machine learning, large language models (LLMs), and natural language processing (NLP) tools develop, so too will their ability to learn, improve, and make more informed decisions.</p> <p>We can expect faster decision-making, more productivity, and more space for experts to focus on high-value processes.</p> <p>With all these new AI developments, introducing autonomous agent models at scale can seem like a daunting task. That’s why we created <a href="https://www.salesforce.com/agentforce/" target="_self"><ins>Agentforce</ins></a>, the fastest and easiest way to build AI agents. And you don’t have to be an IT professional to build them. Simply describe what you need it to do, using natural language, and Agentforce does the rest. <a href="https://www.salesforce.com/agentforce/pricing/" target="_self">Give it a try today.</a></p> <p>(<a href="#toc" target="_self">back to top</a>)</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1668667220025_8dd_4631335" data-blade-position="37" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1668667220025_8dd_4631335" class="relative nup--blade nup--link_below layout--4 nup--card_resource" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <div class="grid grid_main nup nup__4 nup__gridFour"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Keep up with the latest AI trends, insights, and conversations. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1668667220231_seq" data-module-name="See our quick guide to Salesforce Einstein." data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" tabindex="-1" aria-label="See our quick guide to Salesforce Einstein." data-link-url="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?w=1024" class="card__image" alt="Einstein Features Cheat Sheet guide" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/resource-card-artifical-intelligence-salesforce-einstein-pricing-and-readiness-guide-1.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Cheatsheet</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" data-link-text="See our quick guide to Salesforce Einstein." data-link-url="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" data-link-type="header" target="_blank"> See our quick guide to Salesforce Einstein. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get the guide" data-link-url="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Get the guide: See our quick guide to Salesforce Einstein." href="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" target="_blank" rel="noopener" > Get the guide <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="1668667491762_lzs" data-module-name="AI is everywhere — but are you building it responsibly?" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/blog/build-ethical-ai/" tabindex="-1" aria-label="AI is everywhere — but are you building it responsibly?" data-link-url="https://www.salesforce.com/blog/build-ethical-ai/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?w=1024" class="card__image" alt="Build Ethical AI blog" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=1024,577 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/rc-2-will-generative-ai-be-good.webp?resize=1536,865 1536w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Blog</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/blog/build-ethical-ai/" data-link-text="AI is everywhere — but are you building it responsibly?" data-link-url="https://www.salesforce.com/blog/build-ethical-ai/" data-link-type="header" target="_self"> AI is everywhere — but are you building it responsibly? </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the blog" data-link-url="https://www.salesforce.com/blog/build-ethical-ai/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the blog: AI is everywhere — but are you building it responsibly?" href="https://www.salesforce.com/blog/build-ethical-ai/" target="_self" rel="noopener" > Read the blog </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="1668667492859_y68" data-module-name="See why Salesforce is investing the future of AI." data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/news/stories/generative-ai-investing/" tabindex="-1" aria-label="See why Salesforce is investing the future of AI." data-link-url="https://www.salesforce.com/news/stories/generative-ai-investing/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?w=1024" class="card__image" alt="Generative AI Investing article" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/resource-card-artifical-intelligence-investing-in-the-future-of-ai..jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Article</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/news/stories/generative-ai-investing/" data-link-text="See why Salesforce is investing the future of AI." data-link-url="https://www.salesforce.com/news/stories/generative-ai-investing/" data-link-type="header" target="_self"> See why Salesforce is investing the future of AI. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the article" data-link-url="https://www.salesforce.com/news/stories/generative-ai-investing/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the article: See why Salesforce is investing the future of AI." href="https://www.salesforce.com/news/stories/generative-ai-investing/" target="_self" rel="noopener" > Read the article </a> </pbc-button> </div> </div> </div> </article> <article class="card card__4 card__wrapper " data-module-track-impressions="" data-module-id="1670625781948_gt3" data-module-name="Understand how AI for small business can improve your operations and customer experience." data-module-position="4" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/blog/ai-for-small-business/" tabindex="-1" aria-label="Understand how AI for small business can improve your operations and customer experience." data-link-url="https://www.salesforce.com/blog/ai-for-small-business/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?w=1024" class="card__image" alt="AI for Small Business blog" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/05/Blog-16_9.png?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Blog</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/blog/ai-for-small-business/" data-link-text="Understand how AI for small business can improve your operations and customer experience." data-link-url="https://www.salesforce.com/blog/ai-for-small-business/" data-link-type="header" target="_self"> Understand how AI for small business can improve your operations and customer experience. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the blog" data-link-url="https://www.salesforce.com/blog/ai-for-small-business/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the blog: Understand how AI for small business can improve your operations and customer experience." href="https://www.salesforce.com/blog/ai-for-small-business/" target="_self" rel="noopener" > Read the blog </a> </pbc-button> </div> </div> </div> </article> </div> <div class="nup_cta" data-module-name="Keep up with the latest AI trends, insights, and conversations." data-module-position="5" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all resources" data-link-url="https://www.salesforce.com/resources/ai/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="See all resources: Keep up with the latest AI trends, insights, and conversations." href="https://www.salesforce.com/resources/ai/" > See all resources </a> </pbc-button> </div> </div> </div> </div> </section> </div><div data-blade-id="1726698719166_ood_4631336" data-blade-position="38" data-blade-name="sf/contactus" data-blade-variant="contactus" data-blade-source="www" data-blade-type="blade"> <section id="1726698719166_ood_4631336" class="relative contactus--blade contactus--link_below layout--3 contactus--card_contactus" > <div class="container background__present"> <div class="grid grid_main contactus contactus__3 contactus__gridThree"> <header class="contactus__blade-heading text--center"> <h2 class="headline" style=" "> Ready to take the next step with Agentforce? </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper" data-module-id="1726698719153_jiz" data-module-type="card_contactus" data-module-name="Build agents fast." data-module-position="1" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/play.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Build agents fast. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Take a closer look at how agent building works in our library.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demos" data-link-url="https://www.salesforce.com/form/agentforce/demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Watch demos: Build agents fast." href="https://www.salesforce.com/form/agentforce/demo/?d=pb" target="_blank" rel="noopener" > Watch demos </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1726698719154_5ky" data-module-type="card_contactus" data-module-name="Get expert support." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/groups.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Get expert support. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Work with Professional Services experts to quickly build agents and see value.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Explore Professional Services " data-link-url="https://www.salesforce.com/services/professional-services/overview/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Explore Professional Services : Get expert support." href="https://www.salesforce.com/services/professional-services/overview/" target="_self" rel="noopener" > Explore Professional Services </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1726698719155_yw6" data-module-type="card_contactus" data-module-name="Talk to a rep." data-module-position="3" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/edit_form.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Talk to a rep. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Tell us about your business needs, and we’ll help you find answers.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Contact us" data-link-url="https://www.salesforce.com/form/agentforce/contact-us/?d=pb " data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Contact us: Talk to a rep." href="https://www.salesforce.com/form/agentforce/contact-us/?d=pb " target="_blank" rel="noopener" > Contact us </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=300,112 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=768,287 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1024,383 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1536,574 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=2048,766 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div> </main> <hgf-footer home-href=us origin=https://wp.sfdcdigital.com/en-us/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:18005523064" aria-label="Call Us"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Resources Template', templateId: 'resources-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Products:Agentforce|Service Cloud","tagUuid":"d4e97755-9465-4769-9171-7e836b64e542|27c12145-271a-4de6-b6d3-2b6b08e78860","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Content Intent:Artificial Intelligence (Theme)","tagUuid":"85c33d9b-9d88-4eb0-9841-f9bfe6723ba4","uuid":"db1727ac-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Topics:Artificial Intelligence (Topics)|Customer Experience|Security","tagUuid":"ca230df1-4c48-43f3-80d5-d3cbe6168761|6d5e4f73-3cf4-4294-a68b-533975b34f05|b9fb10e6-612c-40f5-a4d3-83c3d3cfdc83","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Content Audiences:Service","tagUuid":"53e2fe10-46c0-4233-8a9b-66b610a24fe0","uuid":"db17278a-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/miaw.js"></script> <link rel="stylesheet" type="text/css" href="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/DHdjC/Xt1VSFY"> <script src="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/fm0SA/nIfM04o" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>