Bugs | FAQ | Statcounter

<!DOCTYPE html> <head> <title>Bugs | FAQ | Statcounter</title> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta charset="utf-8"> <meta name="Author" content="Statcounter"> <meta name="Keywords" content="my, projects, key, words. support"> <meta name="Description" content="Simple to Register"> <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=0"> <meta name="referrer" content="origin-when-cross-origin"> <meta property="og:image" content="https://www.statcounter.com/images/og_image.png"> <meta property="og:locale" content="en_IE"> <meta property="og:type" content="website"> <meta property="og:title" content="Statcounter - Web Analytics Made Easy"> <meta property="og:description" content="A free yet reliable invisible web tracker, highly configurable hit counter and real-time detailed web stats."> <meta property="og:url" content="http://statcounter.com/"> <meta property="og:site_name" content="Statcounter"> <link rel="preconnect" href="https://ajax.aspnetcdn.com"> <link rel="preload" href="//statcounter.com/css/packed/statcounter-d25539c3ae.css" as="style"> <link rel="preload" href="/css/sticky-nav.css?cb=098824195" as="style"> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-155370589-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-155370589-1');</script><link rel="shortcut icon" href="https://www.statcounter.com/images/favicon.png?v=1" type="image/x-icon"><link rel="apple-touch-icon-precomposed" href="https://www.statcounter.com/images/apple-touch-icon-144x144-precomposed.png?v=1"> <link rel="alternate" type="application/rss+xml" title="Statcounter Blog RSS Feed" href="https://blog.statcounter.com/feed/"><link rel="stylesheet" href="//statcounter.com/css/packed/statcounter-d25539c3ae.css"><link rel="stylesheet" href="/css/modal.app.css?783"><link rel="stylesheet" href="/css/sticky-nav.css?cb=098824195"> <script src="https://ajax.aspnetcdn.com/ajax/jQuery/jquery-2.1.3.min.js"></script> <script src="https://ajax.aspnetcdn.com/ajax/jquery.ui/1.11.2/jquery-ui.min.js"></script><script type="text/javascript" src="//statcounter.com/js/packed/statcounter-758f2ac613.js"></script><script type="text/javascript" src="/js/packed/sc-perf-15d6a5f857.js"></script><script type="text/javascript" src="/js/sticky-nav-inline.jquery.js"></script><script type="text/javascript" src="/js/scroll-with-stickynav-inline.jquery.js"></script><script type="text/javascript" src="//statcounter.com/js/packed/support.jquery-8f95e6237d.js"></script></head> <body id="section-support" class="page-internal page-knowledge-base page-support sticky-nav"><header><div id="sticky-nav"><div id="mobile-menu"><a href="/login/" id="login">Log In</a><div id="mobile-menu-accordion"><h3>Product</h3> <div> <ul> <li><a href="/features/">Features</a></li> <li><a href="/pricing/">Pricing</a></li> <li id="how-it-works-accordion" class="mobile-sub-menu"><a href="/how-it-works/">How It Works</a> <ul> <li><a href="/how-it-works/">How does Statcounter work?</a></li> <li><a href="/free-invisible-web-tracker/">Reliable web tracker</a></li> <li><a href="/free-hit-counter/">Fast hit counter</a></li> <li><a href="/free-web-stats/">Free web stats</a></li> <li><a href="/statcounter-vs-google-analytics/">Statcounter vs Google Analytics</a></li> <li><a href="/ip-address-tracker/">IP Address Tracker</a></li> </ul> </li> <li><a href="/about/recommendations/">Our Customers</a></li><li><a href="/success-stories/">Success Stories</a></li><li><a href="/demo/summary/">Demo</a></li> </ul> </div> <h3>Company</h3> <div> <ul> <li><a href="/about/mission/">Mission</a></li> <li><a href="/press-release/">Press Releases</a></li> <li><a href="/careers/">Careers</a></li> <li><a href="/about/legal/">Legal</a></li> <li><a href="/about/link-to-us">Link To Us</a></li> <li><a href="https://gs.statcounter.com/" target="_blank">Global Stats</a></li> </ul> </div> <h3>Support</h3> <div> <ul> <li class="mobile-sub-menu accordion"><a>Installation</a> <ul> <li><a href="/default/">Default Installation Guide</a></li> <li><a href="/install-guides/">Platform Installation Guides</a></li> </ul> </li> <li class="mobile-sub-menu accordion"><a>Using Statcounter</a> <ul><li><a href="/support/using-statcounter/">Using Statcounter</a></li><li><a href="/support/analyze-your-first-visitors/">Analyze Your First Visitors</a></li><li><a href="/support/install-the-mobile-app/">Install the Mobile App</a></li><li><a href="/support/ignore-your-own-visits/">Ignore your own visits</a></li><li><a href="/support/explore-visitor-paths/">Explore Visitor Paths</a></li><li><a href="/support/configure-your-email-reports/">Configure your email reports</a></li><li><a href="/support/filter-your-reports/">Filter Your Reports</a></li><li><a href="/support/add-visitor-labels-and-alerts/">Add Visitor Labels & Alerts</a></li><li><a href="/support/add-another-project/">Add Another Project</a></li><li><a href="/support/sync-your-google-keyword-data/">Sync Your Google Keyword Data</a></li><li><a href="/support/set-up-multiple-users/">Set Up Multiple Users </a></li><li><a href="/support/view-google-ads-keywords-in-statcounter/">View Google Ads Keywords in Statcounter</a></li><li><a href="/support/analyze-landing-pages/">Analyze Your Landing Pages</a></li><li><a href="/support/live-update/">Watch a live update of your visitors</a></li><li><a href="/support/track-conversion-rate/">Track Your Conversion Rate</a></li><li><a href="/support/detect-click-fraud/">Detect Click Fraud</a></li><li><a href="/support/session-replay/">Session Replay Guide</a></li><li><a href="/support/session-replay-filters/">Zone in on the important sessions to watch with filters</a></li></ul> </li> <li id="knowledge-base-accordion" class="mobile-sub-menu accordion"><a href="/support/faq/">FAQ</a> <ul> <li><a href="/support/faq/">General</a></li> <li><a href="/support/faq/?filter=Installation">Installation</a></li> <li><a href="/support/faq/?filter=Configuration">Configuration</a></li> <li><a href="/support/faq/?filter=Upgrade">Upgrade</a></li> <li><a href="/support/faq/?filter=Bugs">Bugs</a></li> <li><a href="/support/faq/?filter=Statistics">Statistics</a></li> <li><a href="/support/faq/?filter=Billing">Billing</a></li> <li><a href="/support/faq/?filter=Forum">Forum</a></li> <li><a href="/support/faq/?filter=Definitions">Definitions</a></li> <li><a href="/support/faq/?filter=Advertising">Advertising</a></li> </ul> </li> <li><a href="//api.statcounter.com/" target="_blank">API</a></li> <li><a href="/support/contact/">Contact Us</a></li> </ul> </div><h3>Explore</h3><div><ul><li><a href="https://statcounter.com/google-analytics-alternatives">Google Analytics Alternatives</a></li><li><a href="https://statcounter.com/statcounter-vs-google-analytics">Statcounter vs Google Analytics</a></li><li><a href="https://blog.statcounter.com/">Statcounter Blog</a></li></ul></div></div><div class="mobile-menu-signup"> <a href="/sign-up/" class="btn btn-green">Try it for Free!</a> </div></div><div class="row clearfix"> <div class="col col-span-9 col-nav"><nav id="nav-main"> <ul class="clearfix"><li id="nav-app-return"><a href="/">Home</a></li><li id="nav-product"><a href="/features/">Features</a></li> <li id="pricing"><a href="/pricing/">Pricing</a></li> <li id="nav-demo"><a href="/demo/summary/">Demo</a></li> <li id="nav-sign-up"><a href="/sign-up/">Try it for FREE!</a></li> <li id="nav-log-in"><a href="/login/">Log In</a></li></ul> </nav></div> <div class="col col-span-3 col-logo"> <div id="logo-statcounter-2017"> <a href="/support/">Statcounter</a> </div> </div> <div id="navicon"> <span>Menu</span> </div> </div> </div><div id="header-content"><div class="row clearfix"> <div class="col col-span-12"><h2>FAQ</h2><h3 class="support-searchbox"><form id ="knowledge-base-search" method="get" class="inline-form" action="/support/search/"><input type="text" name="search_text" id="search_text" size="65" value="" minlength="1" maxlength="65" placeholder="Search Support" title="" class="textbox input" autocapitalize="on"> <input type="submit" class="no-image"></input></form></h3> </div> </div></div></header><div id="main-el"> <div class="row clearfix"> <div class="col col-span-4 aside"><ul class="support-section-navigation"><li id="installation-category" class="category has-child-articles closed"><div class="category-title-container"><span>Installation<svg viewBox="0 0 9 6" style="background-color:#ffffff00" xmlns="http://www.w3.org/2000/svg" width="9px" height="6px"> <path d="M 7.6611 0 L 4.5005 3.481 L 1.3389 0 L 0 1.4118 L 4.3514 6 L 4.5005 5.821 L 4.6486 6 L 9 1.4118 L 7.6611 0 Z" fill="#ffffff"/> </svg></span></div><ul><li id="default-installation-guide"><a href="/default/">Default Installation Guide</a></li><li id="platform-installation-guides"><a href="/install-guides/">Platform Installation Guides</a></li></ul> </li><li id="using-statcounter-category" class="category has-child-articles closed"><div class="category-title-container"><span>Using Statcounter<svg viewBox="0 0 9 6" style="background-color:#ffffff00" xmlns="http://www.w3.org/2000/svg" width="9px" height="6px"> <path d="M 7.6611 0 L 4.5005 3.481 L 1.3389 0 L 0 1.4118 L 4.3514 6 L 4.5005 5.821 L 4.6486 6 L 9 1.4118 L 7.6611 0 Z" fill="#ffffff"/> </svg></span></div><ul><li id="using-statcounter"><a href="/support/using-statcounter/">Using Statcounter</a></li><li id="analyze-your-first-visitors"><a href="/support/analyze-your-first-visitors/">Analyze Your First Visitors</a></li><li id="install-the-mobile-app"><a href="/support/install-the-mobile-app/">Install the Mobile App</a></li><li id="ignore-your-own-visits"><a href="/support/ignore-your-own-visits/">Ignore your own visits</a></li><li id="explore-visitor-paths"><a href="/support/explore-visitor-paths/">Explore Visitor Paths</a></li><li id="configure-your-email-reports"><a href="/support/configure-your-email-reports/">Configure your email reports</a></li><li id="filter-your-reports"><a href="/support/filter-your-reports/">Filter Your Reports</a></li><li id="add-visitor-labels-and-alerts"><a href="/support/add-visitor-labels-and-alerts/">Add Visitor Labels & Alerts</a></li><li id="add-another-project"><a href="/support/add-another-project/">Add Another Project</a></li><li id="sync-your-google-keyword-data"><a href="/support/sync-your-google-keyword-data/">Sync Your Google Keyword Data</a></li><li id="set-up-multiple-users"><a href="/support/set-up-multiple-users/">Set Up Multiple Users </a></li><li id="view-google-ads-keywords-in-statcounter"><a href="/support/view-google-ads-keywords-in-statcounter/">View Google Ads Keywords in Statcounter</a></li><li id="analyze-landing-pages"><a href="/support/analyze-landing-pages/">Analyze Your Landing Pages</a></li><li id="live-update"><a href="/support/live-update/">Watch a live update of your visitors</a></li><li id="track-conversion-rate"><a href="/support/track-conversion-rate/">Track Your Conversion Rate</a></li><li id="detect-click-fraud"><a href="/support/detect-click-fraud/">Detect Click Fraud</a></li><li id="session-replay"><a href="/support/session-replay/">Session Replay Guide</a></li><li id="session-replay-filters"><a href="/support/session-replay-filters/">Zone in on the important sessions to watch with filters</a></li></ul> </li><li id="faq" class="category has-child-articles closed"><div class="category-title-container"><span>FAQ<svg viewBox="0 0 9 6" style="background-color:#ffffff00" xmlns="http://www.w3.org/2000/svg" width="9px" height="6px"> <path d="M 7.6611 0 L 4.5005 3.481 L 1.3389 0 L 0 1.4118 L 4.3514 6 L 4.5005 5.821 L 4.6486 6 L 9 1.4118 L 7.6611 0 Z" fill="#ffffff"/> </svg></span></div><ul> <li id="nav-knowledge-base-general"><a href="/support/faq/">General</a></li> <li id="nav-knowledge-base-installation"><a href="/support/faq/?filter=Installation">Installation</a></li> <li id="nav-knowledge-base-configuration"><a href="/support/faq/?filter=Configuration">Configuration</a></li> <li id="nav-knowledge-base-upgrade"><a href="/support/faq/?filter=Upgrade">Upgrade</a></li> <li id="nav-knowledge-base-bugs" class="active"><a href="/support/faq/?filter=Bugs">Bugs</a></li> <li id="nav-knowledge-base-statistics"><a href="/support/faq/?filter=Statistics">Statistics</a></li> <li id="nav-knowledge-base-billing"><a href="/support/faq/?filter=Billing">Billing</a></li> <li id="nav-knowledge-base-forum"><a href="/support/faq/?filter=Forum">Forum</a></li> <li id="nav-knowledge-base-definitions"><a href="/support/faq/?filter=Definitions">Definitions</a></li> <li id="nav-knowledge-base-advertising"><a href="/support/faq/?filter=Advertising">Advertising</a></li> </ul></li><li id="nav-contact" class="category"><a href="/support/contact/"><span>Contact Us</span></a></li></ul></div><div class="col col-span-8"><div class="panel padded-panel"><h1>Bugs</h1><ul class="knowledge-base-questions two-column"><li><a href="/support/faq/20-i-039-ve-been-using-statcounter-for-a-while-but-it-seems-to-have-stopped-working-it-039-s-not-tracking-any-more-visitors-what-039-s-wrong/" title="View">I've been using StatCounter for a while but it seems to have stopped working. It's not tracking any more visitors. What's wrong?</a></li><li><a href="/support/faq/21-i-just-started-using-statcounter-but-it-039-s-not-working-your-system-is-broken-i-know-i-039-m-having-visitors-but-they-are-not-being-tracked-by-your-system-what-039-s-wrong/" title="View">I just started using StatCounter but it's not working. Your system is broken. I know I'm having visitors but they are not being tracked by your system. What's wrong?</a></li><li><a href="/support/faq/56-the-counter-is-installed-correctly-but-it-is-not-increasing/" title="View">The counter is installed correctly but it is not increasing!</a></li><li><a href="/support/faq/8-are-the-email-reports-working-how-do-i-configure-them/" title="View">Are the email reports working - how do I configure them?</a></li><li><a href="/support/faq/65-the-statcounter-com-homepage-won-039-t-load-and-my-counter-won-039-t-load-on-my-webpage/" title="View">The StatCounter.com homepage won't load - and my counter won't load on my webpage.</a></li><li><a href="/support/faq/33-the-country-city-state-regions-stats-are-a-little-off-i-know-my-friend-is-from-xxx-but-he-is-coming-up-as-xxx/" title="View">The country, city, state, regions stats are a little off. I know my friend is from xxx but he is coming up as xxx.</a></li><li><a href="/support/faq/26-the-code-is-installed-fine-but-it-039-s-not-counting-any-visitors-for-some-reason/" title="View">The code is installed fine but it's not counting any visitors for some reason.</a></li><li><a href="/support/faq/37-all-of-my-visitors-are-coming-up-with-a-no-referring-link-is-there-a-problem/" title="View">All of my visitors are coming up with a "no referring link" - is there a problem?</a></li><li><a href="/support/faq/43-cross-checking-the-visitor-summary-stats-the-unique-visitors-don-039-t-add-up/" title="View">Cross checking the visitor/summary stats the unique visitors don't add up.</a></li><li><a href="/support/faq/53-the-lifetime-count-from-my-projects-page-is-different-from-the-total-being-displayed-on-my-counter-why-is-it-different/" title="View">The lifetime count from "my projects" page is different from the total being displayed on my counter - why is it different?</a></li><li><a href="/support/faq/341-missing-traffic-data-over-the-weekend/" title="View">Missing traffic data over the weekend.</a></li><li><a href="/support/faq/90-my-visitors-aren-039-t-being-counted-why/" title="View">My visitors aren't being counted - why?</a></li><li><a href="/support/faq/92-i-can-039-t-register-what-039-s-wrong/" title="View">I can't register - what's wrong?</a></li><li><a href="/support/faq/134-unique-visitors-are-different-in-the-summary-stats-compared-to-the-detailed-log-stats-what-039-s-wrong/" title="View">Unique Visitors are DIFFERENT in the Summary Stats compared to the Detailed Log Stats - what's wrong?</a></li><li><a href="/support/faq/200-the-blocking-cookie-and-or-remember-me-features-are-not-working/" title="View">The Blocking Cookie and/or Remember Me features are not working.</a></li></ul></div></div></div></div>  <div id="contact-support-banner"> <div class="row clearfix"> <div class="col col-span-12"> <h2>Didn't find your answer here?</h2> <h3>Our support team is here to help you!</h3> <a href="/support/contact/" id="email-support">Contact Support</a> </div> </div> </div><footer> <div class="row clearfix"> <div class="col col-span-3"> <h3 id="product-title">Product</h3> <ul id="product-menu"> <li><a href="/features/">Features</a></li> <li><a href="/pricing/">Pricing</a></li> <li><a href="/how-it-works/">How It Works</a></li> <li><a href="/about/recommendations/">Our Customers</a></li><li><a href="/success-stories/">Success Stories</a></li><li><a href="/demo/summary/">Demo</a></li> </ul> <h3>Get the App</h3> <ul id="mobile-apps" class="clearfix"> <li id="app-ios"><a href="https://itunes.apple.com/ie/app/statcounter-free-real-time/id903409665?mt=8" target="_blank">Statcounter iOS App</a></li><li id="app-android"><a href="https://play.google.com/store/apps/details?id=com.statcounter.statcounterapp" target="_blank">Statcounter Android App</a></li><li id="app-windows"><a href="https://www.microsoft.com/en-us/store/p/statcounter-web-analytics/9nblggh5q10j" target="_blank">Statcounter Windows App</a></li> </ul> </div> <div class="col col-span-3"> <h3>Company</h3> <ul> <li><a href="/about/mission/">Mission</a></li> <li><a href="/press-release/">Press Releases</a></li> <li><a href="/careers/">Careers</a></li> <li><a href="/about/legal/">Legal</a></li> <li><a href="/about/link-to-us">Link To Us</a></li> <li><a href="https://gs.statcounter.com/" target="_blank">Global Stats</a></li> </ul> </div> <div class="col col-span-3"> <h3>Support</h3> <ul> <li><a href="/default/">Installation</a></li> <li><a href="/support/using-statcounter/">Using Statcounter</a></li> <li><a href="/support/faq/">FAQ</a></li> <li><a href="//api.statcounter.com/" target="_blank">API</a></li> <li><a href="/support/contact/">Contact Us</a></li> </ul> </div> <div class="col col-span-3"> <h3>Explore</h3> <ul><li><a href="/google-analytics-alternatives">Google Analytics Alternatives</a></li><li><a href="/statcounter-vs-google-analytics">Statcounter vs Google Analytics</a></li> <li><a href="https://blog.statcounter.com/">Statcounter Blog</a></li> </ul> </div> </div> </footer><div id="sub-footer"> <div class="row clearfix"> <div class="col col-span-6"> <p class="center-text"><span class="nowrap">© Statcounter 1999-2024.</span>   <span class="nowrap">All rights reserved.</span></p> </div><div class="col col-span-6 clearfix"> <ul id="social-links" class="clearfix"> <li id="link-facebook"><a href="https://www.facebook.com/StatCounter-276618292699885/" target="_blank">Statcounter on Facebook</a></li> <li id="link-twitter"><a href="https://twitter.com/statcounter" target="_blank">Statcounter on Twitter</a></li> </ul> </div></div> </div><div id='sc-perf-wh' class='sc-perf session-replay-block'>webf001</div><div id='sc-ttfb-bd' class='sc-perf session-replay-block'>47.307968139648</div> <script type="text/javascript"> if(document.cookie.indexOf("landing=")==-1) { var exdate=new Date(); 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