Store FAQ - Ricoh Scanners

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Registration</a></li> <li><a target="_blank" href="/support/knowledgebase">Knowledge Base</a></li> <li><a target="" href="/support/edgexperience-capture-service">EdgeXperience Capture Service</a></li> <li><a target="" href="/scanners/discontinued">Discontinued Scanners</a></li> <li><a target="" href="/support/grey-market-caution">Grey Market Caution</a></li> </ul> </div> </li> <li> <button class="mobile-nav-toggle" aria-expanded="false"><img src="/-/media/project/common/icons/icon_region-picker.png" class="icon-region" /> English</button> <div class="mobile-nav-panel"> <div class="mobile-nav-header-min"> <button type="button" class="panel-back-btn">Menu</button> <button type="button" class="mobile-close-btn text-hide">close</button> </div> <ul class="region-list"> <li> <h3>Canada</h3> <ul class="language-list"> <li> <a href="https://www.pfu-ca.ricoh.com/en/" target=_blank title="Switch To English (Canada)">English (Canada)</a> </li> <li> <a href="https://www.pfu-ca.ricoh.com/fr/" target=_blank title="Switch To Français (Canada)">Français (Canada)</a> </li> </ul> </li> <li> <h3>Mexico, Central America, Caribbean and South America</h3> <ul class="language-list"> <li> <a href="https://www.pfu-latam.ricoh.com/en/" target=_blank title="Switch To English">English</a> </li> <li> <a href="https://www.pfu-latam.ricoh.com/es/" target=_blank title="Switch To Español">Español</a> </li> <li> <a href="https://www.pfu-latam.ricoh.com/pt/" target=_blank title="Switch To Português">Português</a> </li> </ul> </li> <li> <h3>United States</h3> <ul class="language-list"> <li> <span class="sr-only">Current Language:</span> English </li> </ul> </li> </ul> </div> </li> </ul> </div> <div class="collapse navbar-collapse nav-justify" id="searchDrawer"> <div class="search-wrap d-lg-none"> <div class="search-form"> <form action="/search" method="GET"> <label for="query-header-primary-navigation" class="sr-only">Search</label> <div class="input-wrapper"> <input type="search" required id="query-header-primary-navigation" name="query" placeholder="Enter a search phrase" /> <div role="button" class="reset" aria-label="Clear Search Query" title="Clear Search Query"> <span aria-hidden="true">+</span> </div> </div> <button type="submit"> <span class="sr-only">Enter Search</span> </button> </form> </div> </div> </div> </nav> </div> </section> <section class="page-header" aria-label="Page Header"> <div class="container"> <div class="row justify-content-between align-items-center"> <div class="col-9"> <nav aria-label="Breadcrumb" class="breadcrumb-wrapper"> <ol class="breadcrumb" itemscope itemtype="https://schema.org/BreadcrumbList"> <li class="breadcrumb-item" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a target="" href="/" itemprop="item"><span itemprop="name">Home</span></a> <meta itemprop="position" content="1" /> </li> <li class="breadcrumb-item" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a target="" href="/support" itemprop="item"><span itemprop="name">Support</span></a> <meta itemprop="position" content="2" /> </li> <li class="breadcrumb-item" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span itemprop="name">Store FAQ</span> <meta itemprop="position" content="3" /> </li> </ol> </nav> <strong class="page-title" title="Store FAQ">Store FAQ</strong> </div> <div class="col-3 page-nav"> </div> </div> </div> </section> </header> <section id="status-banner" class="status-banner status- hide"> <div class="container"> <div class="row"> <div id="status-banner-target" class="col-12 status-content"> </div> </div> </div> </section> <div class="modal fade status-banner-modal" id="statusBannerModal" tabindex="-1" role="dialog" aria-hidden="true"> <div class="modal-dialog modal-lg" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <div class="embed" id="status-banner-modal-target"> </div> </div> </div> </div> </div> <main role="main" id="mainContent"> <a id="top" class="anchor"></a> <div class="dynamic-ph container mb-0"> <div class="row no-gutters"> <div class="col-md-3"> <a id="nav" class="anchor"></a> <section class="section-navigation"> <nav id="section-nav" aria-label="Section"> <button class="dropdown-toggle toggler d-block d-md-none" type="button" id="dropdownMenuButton" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">My Account</button> <div class="dropdown-menu nav-dropdown" aria-labelledby="dropdownMenuButton"> <ul class="nav flex-column top-level"> <li class="active nav-item"> <a class="nav-link" target="" href="/support/store-faq#my-account" title="Browse My Account">My Account</a> </li> <li class="active nav-item"> <a class="nav-link" target="" href="/support/store-faq#order-information" title="Browse Order Information">Order Information</a> </li> <li class="active nav-item"> <a class="nav-link" target="" href="/support/store-faq#shipping-information" title="Browse Shipping Information">Shipping Information</a> </li> <li class="active nav-item"> <a class="nav-link" target="" href="/support/store-faq#privacy" title="Browse Privacy">Privacy</a> </li> <li class="active nav-item"> <a class="nav-link" target="" href="/support/store-faq#still-need-help" title="Browse Still Need Help?">Still Need Help?</a> </li> </ul> </div> </nav> </section> </div> <div class="col-md-9"> <a id="content" class="anchor"></a> <section class="page-title"> <div class="container"> <div class="row"> <div class="col"> <h1>Store FAQ</h1> </div> </div> </div> </section> <section class="faq-list" aria-label="FAQs"> <div id="accordion-AB2B71D77EEC419D8F9E91056ABF7AE9" class="container"> <div class="row faq-header"> <div class="col"> <a name="my-account" class="anchor"></a><h2>My Account </h2> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-AB2B71D77EEC419D8F9E91056ABF7AE9-0"> <button data-toggle="collapse" data-target="#collapseOne-AB2B71D77EEC419D8F9E91056ABF7AE9-0" aria-expanded="false" aria-controls="collapseOne-AB2B71D77EEC419D8F9E91056ABF7AE9-0" style=""> <h3 itemprop="name">How do I change my password?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-AB2B71D77EEC419D8F9E91056ABF7AE9-0" class="collapse" aria-labelledby="headingOne-AB2B71D77EEC419D8F9E91056ABF7AE9-0"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: Go to “Account Settings” by clicking your initials next to the Shopping Cart icon. Alternatively, you may also select the ‘Settings’ item from the Account menu.</p> <p><img src="/-/media/project/scanners/faq/q01-1.png" alt="Screenshot of utility nav" class="img-fluid" /></p> <p>On the account settings screen locate the ‘Password’ section and click the ‘Change Password’ button.</p> <p><img src="/-/media/project/scanners/faq/q01-2.png?h=222&w=468&hash=04C4FC1D3D68F7B0D843CA7B663A46C1" alt="Screenshot of change password link" class="img-fluid" /></p> <p>Once the page refreshes, locate the ‘Update Password’ section. In the “Enter Your Current Password” field, enter your current password. In the “Enter a Valid Password” field, enter your new desired password. In the “Confirm Password” field, re-enter your new desired password and click “Save Changes”.</p> <p><img src="/-/media/project/scanners/faq/q01-3.png" alt="Screenshot of Update Password fields" class="img-fluid" /></p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-AB2B71D77EEC419D8F9E91056ABF7AE9-1"> <button data-toggle="collapse" data-target="#collapseOne-AB2B71D77EEC419D8F9E91056ABF7AE9-1" aria-expanded="false" aria-controls="collapseOne-AB2B71D77EEC419D8F9E91056ABF7AE9-1" style=""> <h3 itemprop="name">I forgot my password. How do I get a new password?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-AB2B71D77EEC419D8F9E91056ABF7AE9-1" class="collapse" aria-labelledby="headingOne-AB2B71D77EEC419D8F9E91056ABF7AE9-1"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Go to the “Log In” page and click on “Forgot your password?”</p> <p><img src="/-/media/project/scanners/faq/q02-1.png?h=496&w=624&hash=2E5E83DAF09DB6C5B7146F88FA25BCD0" alt="Screenshot of Log In page" class="img-fluid" /></p> <p>On the Reset Password screen and enter your email address and click “Send Reset Link to Email Address”</p> <p>You will receive an email with a link to reset your password.</p> <p><img src="/-/media/project/scanners/faq/q02-2.png" alt="Screenshot of Reset Password page" class="img-fluid" /></p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="faq-list" aria-label="FAQs"> <div id="accordion-10F541A2BEEB4B8A81F7E2E5CBBFDFF4" class="container"> <div class="row faq-header"> <div class="col"> <a name="order-information" class="anchor"></a><h2>Order Information</h2> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-0"> <button data-toggle="collapse" data-target="#collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-0" aria-expanded="false" aria-controls="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-0" style=""> <h3 itemprop="name">Who can help me find the product I need? </h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-0" class="collapse" aria-labelledby="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-0"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: If you are having difficulty finding a product or part online, please contact our Technical Support team. A representative will help you identify the product or part you need and send you a link for you to confirm it is correct. Please reach out either by phone or email as follows: <strong>Technical Support (USA) 1-800-626-4686 or by email <a href="mailto:techsupport@pfu-us.ricoh.com">techsupport@pfu-us.ricoh.com</a></strong>.</p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-1"> <button data-toggle="collapse" data-target="#collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-1" aria-expanded="false" aria-controls="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-1" style=""> <h3 itemprop="name">Can I call the store and order products over the phone?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-1" class="collapse" aria-labelledby="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-1"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: Our store is set up for fast order entry. The Technical Assistance Center can help you find the products you need but they do not have access to place the order for you.</p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-2"> <button data-toggle="collapse" data-target="#collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-2" aria-expanded="false" aria-controls="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-2" style=""> <h3 itemprop="name">Who can I speak to about my existing order?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-2" class="collapse" aria-labelledby="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-2"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p> </p> Answer: Please contact our Customer Support team, a representative can answer inquiries regarding your existing order via phone <strong>Customer Support 1-800-301-9475 </strong>or by email at <strong><a href="mailto:e.it@pfu-us.ricoh.com">e.it@pfu-us.ricoh.com</a></strong>. <p> </p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-3"> <button data-toggle="collapse" data-target="#collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-3" aria-expanded="false" aria-controls="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-3" style=""> <h3 itemprop="name">What do I do if the product I am looking for is not in stock?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-3" class="collapse" aria-labelledby="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-3"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: Please call our <strong>Customer Support 1-800-301-9475 </strong>or by email at <strong><a href="mailto:e.it@pfu-us.ricoh.com">e.it@pfu-us.ricoh.com</a></strong>. A representative can determine when the product will be available. </p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-4"> <button data-toggle="collapse" data-target="#collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-4" aria-expanded="false" aria-controls="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-4" style=""> <h3 itemprop="name">My business is tax exempt. How do I update my account to reflect my tax exemption?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-4" class="collapse" aria-labelledby="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-4"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: You will need to email a copy of your Official Tax Exempt Certificate to the accounting department at <strong><a href="mailto:ecomaccounting@pfu-us.ricoh.com">ecomaccounting@pfu-us.ricoh.com</a></strong> or Contact our Customer Support team. They can answer inquiries regarding how to setup your account to be Tax Exempt. They can be reached at: <strong>Customer Support 1-800-301-9475 </strong>or by email at <strong><a href="mailto:e.it@pfu-us.ricoh.com">e.it@pfu-us.ricoh.com</a></strong>.</p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-5"> <button data-toggle="collapse" data-target="#collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-5" aria-expanded="false" aria-controls="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-5" style=""> <h3 itemprop="name">What is your refund policy?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-5" class="collapse" aria-labelledby="headingOne-10F541A2BEEB4B8A81F7E2E5CBBFDFF4-5"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: We offer a 30-day money back guarantee on Fujitsu/RICOH scanner and RICOH Portable Monitor purchases but is not applicable for RentScan or for scanners that are on a subscription. The return policy for all other products sold on the ecommerce site is as follows: ALL ACCEPTED ORDERS ARE FINAL, NONCANCELABLE AND NONREFUNDABLE. </p> <p> <strong>PLEASE NOTE:</strong> WE DO NOT ACCEPT RETURNS FOR REFURBISHED SCANNERS. In the event the refurbished scanner arrives defective, we will provide a replacement with the same or equivalent model. </p> <p> See complete Terms of Sale<a href="/account/terms-of-sale"> here</a>. </p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="faq-list" aria-label="FAQs"> <div id="accordion-21F25BE9E60D441E8A16AA64950A57D1" class="container"> <div class="row faq-header"> <div class="col"> <a name="shipping-information" class="anchor"></a><h2>Shipping Information</h2> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-21F25BE9E60D441E8A16AA64950A57D1-0"> <button data-toggle="collapse" data-target="#collapseOne-21F25BE9E60D441E8A16AA64950A57D1-0" aria-expanded="false" aria-controls="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-0" style=""> <h3 itemprop="name">How do I qualify for free shipping?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-0" class="collapse" aria-labelledby="headingOne-21F25BE9E60D441E8A16AA64950A57D1-0"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: Scanners, keyboards, monitors, and printer orders are eligible for free FedEx Ground shipping (3-5 business days) when the order total is $200.00 and over (before tax and shipping). RentScan, consumables, options, packaging and spare parts products are not eligible for free shipping. Service and PaperStream Software are not shipped. </p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-21F25BE9E60D441E8A16AA64950A57D1-1"> <button data-toggle="collapse" data-target="#collapseOne-21F25BE9E60D441E8A16AA64950A57D1-1" aria-expanded="false" aria-controls="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-1" style=""> <h3 itemprop="name">Can I ship my order to a Post Office (P.O.) Box?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-1" class="collapse" aria-labelledby="headingOne-21F25BE9E60D441E8A16AA64950A57D1-1"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: All items are shipped Federal Express (FedEx) and can only be delivered to valid street addresses. We do not deliver to P.O. Boxes.</p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-21F25BE9E60D441E8A16AA64950A57D1-2"> <button data-toggle="collapse" data-target="#collapseOne-21F25BE9E60D441E8A16AA64950A57D1-2" aria-expanded="false" aria-controls="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-2" style=""> <h3 itemprop="name">How can I track my shipment? </h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-2" class="collapse" aria-labelledby="headingOne-21F25BE9E60D441E8A16AA64950A57D1-2"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: You can track your shipment by using the tracking number you receive in the shipping confirmation email.</p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-21F25BE9E60D441E8A16AA64950A57D1-3"> <button data-toggle="collapse" data-target="#collapseOne-21F25BE9E60D441E8A16AA64950A57D1-3" aria-expanded="false" aria-controls="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-3" style=""> <h3 itemprop="name">Do I need to sign for my delivery?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-3" class="collapse" aria-labelledby="headingOne-21F25BE9E60D441E8A16AA64950A57D1-3"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: All orders from our store require an adult signature upon delivery. Further delivery information can be found in the <a href="/account/terms-of-sale">terms of sale</a>.</p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-21F25BE9E60D441E8A16AA64950A57D1-4"> <button data-toggle="collapse" data-target="#collapseOne-21F25BE9E60D441E8A16AA64950A57D1-4" aria-expanded="false" aria-controls="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-4" style=""> <h3 itemprop="name">Where do orders ship from?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-4" class="collapse" aria-labelledby="headingOne-21F25BE9E60D441E8A16AA64950A57D1-4"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: All products are shipped from Union City, California.</p> </div> </div> </div> </div> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-21F25BE9E60D441E8A16AA64950A57D1-5"> <button data-toggle="collapse" data-target="#collapseOne-21F25BE9E60D441E8A16AA64950A57D1-5" aria-expanded="false" aria-controls="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-5" style=""> <h3 itemprop="name">Do you ship outside the United States?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-21F25BE9E60D441E8A16AA64950A57D1-5" class="collapse" aria-labelledby="headingOne-21F25BE9E60D441E8A16AA64950A57D1-5"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: We are only authorized to ship to the 50 states in the U.S.</p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="faq-list" aria-label="FAQs"> <div id="accordion-011C77104391493A927CFAA72891EA0B" class="container"> <div class="row faq-header"> <div class="col"> <a name="privacy" class="anchor"></a><h2>Privacy</h2> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-011C77104391493A927CFAA72891EA0B-0"> <button data-toggle="collapse" data-target="#collapseOne-011C77104391493A927CFAA72891EA0B-0" aria-expanded="false" aria-controls="collapseOne-011C77104391493A927CFAA72891EA0B-0" style=""> <h3 itemprop="name">What is your privacy policy?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-011C77104391493A927CFAA72891EA0B-0" class="collapse" aria-labelledby="headingOne-011C77104391493A927CFAA72891EA0B-0"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p>Answer: Please see our <a href="/privacy">privacy policy</a>.</p> </div> </div> </div> </div> </div> </div> </div> </section> <section class="faq-list" aria-label="FAQs"> <div id="accordion-093BC97EBB9843738178725CE270966D" class="container"> <div class="row faq-header"> <div class="col"> <a name="still-need-help" class="anchor"></a><h2>Still Need Help?</h2> </div> </div> <div class="row faq-item"> <div class="col" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="question"> <div id="headingOne-093BC97EBB9843738178725CE270966D-0"> <button data-toggle="collapse" data-target="#collapseOne-093BC97EBB9843738178725CE270966D-0" aria-expanded="false" aria-controls="collapseOne-093BC97EBB9843738178725CE270966D-0" style=""> <h3 itemprop="name">How do I contact the store?</h3> <span class="plus-minus-button"></span> </button> </div> <div id="collapseOne-093BC97EBB9843738178725CE270966D-0" class="collapse" aria-labelledby="headingOne-093BC97EBB9843738178725CE270966D-0"> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div itemprop="text"> <p><strong>Customer Support Hours:</strong> Monday – Friday, 8:00 AM to 5:00 PM Pacific Standard Time</p> <p><strong>Email: <a href="mailto:e.it@pfu-us.ricoh.com">e.it@pfu-us.ricoh.com</a></strong></p> <p><strong>Technical Assistance Center Hours:</strong> Monday – Friday, 5:00 AM - 5:00 PM Pacific Standard Time</p> <p><strong>Technical Assistance Center Phone: 1-800-626-4686</strong></p> <p><strong>Email: <a href="mailto:techsupport@pfu-us.ricoh.com">techsupport@pfu-us.ricoh.com</a></strong></p> <p><strong>Chat Hours:</strong> Monday – Friday, 7:00 AM- 3:00 PM Pacific Standard Time </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </main> <footer class="primary-footer"> <div class="footer-wrapper bg-dark-gray"> <div class="container"> <div class="row main-wrap"> <nav class="footer-primary" aria-label="Footer Main"> <ul class="nav"> <li class="navigation-column"> <a class="nav-link" target="" href="/scanners" title="Browse Document Scanners">Document Scanners</a> <ul> <li> <a class="nav-link" 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