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</li> </ul></div> <div class="searchbox" > <form role="search" method="get" id="searchform" class="searchform" action="https://bursar.utdallas.edu/"> <div> <label class="screen-reader-text" for="s">Search for:</label> <input type="text" value="" name="s" id="s" /> <input type="submit" id="searchsubmit" value="Search" /> </div> </form> </div> </div> </div> </nav> </div> <div class='container-fluid' id='local-urgent' role='contentinfo' aria-label="An urgent message."> <div class='container'> <div class='row'> <div class='col-sm-12'> <p><strong>Want to chat? 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Available M-F between 9:00 – 4:45, excluding holidays.</strong> </div> </div> </div> </div> <a name = 'content'></a> <div class="page-title" role="banner" aria-label="Site Title"> <div class="container"> <div class="row"> <a name='content'></a> <div class="col-sm-12"> <h1>Student Account Holds</h1> </div> </div> </div> </div> <div class="main container"> <div class='row'> <div class='col-md-8 col-lg-8'> <div role='main'> <div id="accordion"> <div class="card"> <div id="headingWhat" class="card-header"> <h2 class="accordion-top"><button class="btn btn-link collapsed" data-toggle="collapse" data-target="#collapseWhat">What is a hold?</button></h2> </div> <div id="collapseWhat" class="collapse" aria-labelledby="headingWhat"> <div class="card-body"> <p>There are two categories of student account holds: positive and negative.</p> <p><strong>Positive holds</strong> designate special services that are to be provided to the student.</p> <table class="tablepress tablepress-show"> <caption class="sr-only">This table provides a list of examples of positive holds that designate special services that are to be provided to the student.</caption> <thead> <tr> <th>Positive Hold Example</th> <th>Explanation</th> </tr> </thead> <tbody> <tr> <td>Bursar Extended Deadline</td> <td>Extends a student’s payment deadline and prevents the student from being dropped for non-payment through the listed end date. After the end date has passed, a student could be dropped for non-payment.</td> </tr> <tr> <td>Payment Deadline Extended – Census</td> <td>This hold extends a student’s payment deadline until <a href="https://www.utdallas.edu/academics/calendar/" rel="noopener noreferrer">Census Day</a> and prevents the student from being dropped for non-payment before Census Day.</td> </tr> <tr> <td>Payment Deadline Extended FA</td> <td>This hold indicates a student has applied for, or is receiving, financial aid. It prevents the student from being dropped for non-payment before <a href="https://www.utdallas.edu/academics/calendar/" rel="noopener noreferrer">Census Day</a>.</td> </tr> <tr> <td>Scholarship Recipient</td> <td>This hold indicates a student is receiving a full scholarship for tuition and course fees. It prevents a student from being dropped for non-payment through the listed end date.</td> </tr> </tbody> </table> <p> </p> <p><strong>Negative holds</strong> prevent a student from receiving certain services.</p> <table class="tablepress tablepress-show"> <caption class="sr-only">This table provides a list of examples of negative holds that prevent a student from receiving certain services.</caption> <thead> <tr> <th>Negative Hold Example</th> <th>Explanation</th> </tr> </thead> <tbody> <tr> <td>Delinquent Account</td> <td>This hold indicates the student has a past due balance and will not be able to register.</td> </tr> <tr> <td>No Refund</td> <td>This hold prevents a student’s refund from being automatically generated. Any refunds will need to be processed manually. Note that during peak times in the semester, processing of manual refunds may take several days. This hold does not prevent students from registering.</td> </tr> <tr> <td>No Loan</td> <td>This hold prevents a student from enrolling in a short-term loan; however, it does not prevent students from registering. Students with a no loan hold may still enroll in an installment plan.</td> </tr> <tr> <td>Perkins Loan Default</td> <td>This hold indicates a student has a Perkins Loan in default status. This hold will prevent a student from registering.</td> </tr> </tbody> </table> </div> </div> </div> <div class="card"> <div id="headingCheck" class="card-header"> <h2 class="accordion-top"><button class="btn btn-link collapsed" data-toggle="collapse" data-target="#collapseCheck">How can I check my hold information?</button></h2> </div> <div id="collapseCheck" class="collapse" aria-labelledby="headingCheck"> <div class="card-body"> <p>To check your hold information:</p> <ol> <li>Log in to the <a href="https://galaxy.utdallas.edu" rel="noopener noreferrer">Galaxy</a> portal.</li> <li>Under the UTD Student Center drop-down, click on Bursar Account > Account Statement</li> <li>Under any term (if applicable), a positive account indicator will be listed under the <img decoding="async" class="aligncenter wp-image-552 size-full" src="https://bursar.utdallas.edu/files/2022/03/star-icon.jpg" alt="Star icon" width="17" height="19" /> above the statement; negative holds will be listed under the<img decoding="async" class="aligncenter wp-image-553 size-full" src="https://bursar.utdallas.edu/files/2022/03/Prohibition-icon.jpg" alt="Prohibition icon (circle and slash)" width="18" height="20" /> icon.</li> </ol> </div> </div> </div> <div class="card"> <div id="headingRelease" class="card-header"> <h2 class="accordion-top"><button class="btn btn-link collapsed" data-toggle="collapse" data-target="#collapseRelease">How can I release holds placed by the Bursar Office?</button></h2> </div> <div id="collapseRelease" class="collapse" aria-labelledby="headingRelease"> <div class="card-body"> <p>How a hold is released depends on the type of hold. NOTE: To release holds placed by another department, you must contact that department directly.</p> <table class="tablepress tablepress-show"> <caption class="sr-only">This table provides a list of holds with instructions for how to release the hold.</caption> <thead> <tr> <th>Hold type</th> <th>How to release hold</th> </tr> </thead> <tbody> <tr> <td>Invalid mailing or email addresses</td> <td>Students may update addresses online by logging into the <a href="https://galaxy.utdallas.edu" rel="noopener noreferrer">Galaxy</a> portal or in person at the Office of the Registrar, <a href="https://map.concept3d.com/?id=1772#!m/546147" rel="noopener noreferrer">SSB 1.100</a>. Once the address is updated, contact the <a href="https://bursar.utdallas.edu/">Bursar Office</a>.</td> </tr> <tr> <td>Outstanding balances</td> <td>Pay online through <a href=""/bursar/payments-refunds/tuition-payments/">EZPay</a>. For more information, visit our <a href="https://bursar.utdallas.edu/payments-refunds/payment-options/">payment options</a> page or email <a href="mailto:bursar@utdallas.edu">bursar@utdallas.edu</a>. Holds should be released within one business day of making payment. Alternatively, you may contact our office to have your hold released more quickly.</td> </tr> <tr> <td>Outstanding <a href="https://bursar.utdallas.edu/payments-refunds/payment-options/">short-term loans</a></td> <td>Pay online through <a href=""/bursar/payments-refunds/tuition-payments/">EZPay</a>. Please contact the collections manager at 972-883-2601 or <a href="mailto:bursar@utdallas.edu">bursar@utdallas.edu</a>.</td> </tr> </tbody> </table> </div> </div> </div> </div> </div> </div> <div class='col-md-4 col-lg-4' role='complementary' aria-label="Related information."> <div class='sidenav'> <div><img class="img-responsive" src="/bursar/files/2020/12/studentServicesBuilding.jpg" alt="Student Services Building (SSB)" /> <h2>Topics</h2> <ul> <li><a id="tuition-payments" class="active" href="https://bursar.utdallas.edu/payments-refunds/tuition-payments/">Tuition Payments</a></li> <li><a id="payment-options" class="active" href="https://bursar.utdallas.edu/payments-refunds/payment-options/">Payment Options</a></li> <li><a id="refunds" class="active" href="https://bursar.utdallas.edu/payments-refunds/refunds/">Refunds</a></li> <li><a id="holds" class="active" href="https://bursar.utdallas.edu/payments-refunds/holds/">Student Account Holds</a></li> </ul></div> </div> </div> </div> </div>   <footer> <div class="container"> <div id="footer-widget-full-width" class="secondary"> <div id="footer-widget-full-width"> <div id="bcn_widget-2" class="widget widget_breadcrumb_navxt"><div class="breadcrumbs" vocab="https://schema.org/" typeof="BreadcrumbList"> <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Bursar Office." href="https://bursar.utdallas.edu" class="home" ><span property="name">Bursar Office</span></a><meta property="position" content="1"></span> > <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Payments & Refunds." href="https://bursar.utdallas.edu/payments-refunds/" class="post post-page" ><span property="name">Payments & Refunds</span></a><meta property="position" content="2"></span> > <span class="post post-page current-item">Student Account Holds</span></div></div><div id="custom_html-3" class="widget_text widget widget_custom_html"><div class="textwidget custom-html-widget"><br> <p>© <a href="https://www.utdallas.edu/">The University of Texas at Dallas</a></p> </div></div></div> </div> </footer> <script src='https://websvcs.utdallas.edu/shared/jquery-1.11.2.min.js'></script> <script src='https://websvcs.utdallas.edu/shared/jquery-ui.min.1.11.3.js'></script> <script src='https://websvcs.utdallas.edu/shared/slidejs/js/jquery.slides.min.js'></script> <script src='https://websvcs.utdallas.edu/templates/callisto/js/bootstrap.min.js'></script> <script src='https://websvcs.utdallas.edu/templates/portal/js/outline.js'></script> <script type='text/javascript'> $(document).ready(function(){ $('#accordion').accordion(); 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openAcc = openAcc.replace('-button', ''); $("#"+openAcc).parents('.collapse').collapse('show') if($("#"+openAcc).hasClass('collapse')){ $("#"+openAcc+'.collapse').collapse('show'); } $('html, body').animate({ scrollTop: ($("#"+openAcc).offset().top )-100},500); }); //operates refund tool document.addEventListener('DOMContentLoaded', refundListener, false); function refundListener(){ var button = document.getElementById("refundSubmit"); if(button){ button.addEventListener("click", refundEstimator); } }; function refundEstimator(){ var rowNumber; var columnNumber; var amountDropped = document.getElementById("amountDropped"); var amountValue = amountDropped.options[amountDropped.selectedIndex].value; switch (amountValue) { case "oneOrSome": rowNumber = 1; break; case "All": rowNumber = 3; break; default: send = "no"; break; } var whenDropped = document.getElementById("whenDropped"); var whenValue = whenDropped.options[whenDropped.selectedIndex].value; switch (whenValue) { case "before1": if(amountValue == "oneOrSome"){ columnNumber = 3; } else if(amountValue == "All"){ columnNumber = 3; } break; case "after1": if(amountValue == "oneOrSome"){ columnNumber = 3; } else if(amountValue == "All"){ columnNumber = 1; rowNumber = rowNumber + 1; } break; case "afterCensus": if(amountValue == "oneOrSome"){ columnNumber = 1; rowNumber = rowNumber + 1; } else if(amountValue == "All"){ columnNumber = 1; rowNumber = rowNumber + 1; } break; default: send = "no"; break; } var table = document.getElementById("refundTable"); var tr = table.getElementsByTagName("tr"); //hit rowNumber and pull cells var td = tr[rowNumber].getElementsByTagName("td"); //find specific cells according to ColumnNumber var tdtext = td[columnNumber].innerText; //getting tuition in both a string and int var refundString = tdtext; var displayerContainer = document.getElementById('displayerContainer'); var displayer = document.getElementById('displayer'); //if disclaimer is checked, display results and enable print if (document.getElementById('disclaimer').checked) { $( "#displayer" ).text(refundString); displayerContainer.style.display = "block"; displayer.style.display = "inline-block"; } else { displayerContainer.style.display = "none"; displayer.style.display = "none"; alert("Please accept the disclaimer if you wish to go through with the estimate"); } }; //column highlighting for tuition tables document.addEventListener('DOMContentLoaded', tuitionTableHoverListener, false); function tuitionTableHoverListener(){ var allCells = $(".tuitionTables td"); var allCells2 = $(".tuitionThHighlight th"); allCells.on("mouseover", function() { var el = $(this); pos = el.index(); el.parent().find("td").addClass("hover"); allCells.filter(":nth-child(" + (pos+1) + ")").addClass("hover"); thRows = el.parent().find("th"); thRows.addClass("hover"); allCells2.filter(":nth-child(" + (pos+1) + ")").addClass("hover"); }) allCells.on("mouseout", function() { allCells.removeClass("hover"); allCells2.removeClass("hover"); }); allCells2.on("mouseover", function() { var el = $(this); pos = el.index(); el.parent().find("td").addClass("hover"); allCells.filter(":nth-child(" + (pos+1) + ")").addClass("hover"); thRows = el.parent().find("th"); thRows.addClass("hover"); allCells2.filter(":nth-child(" + (pos+1) + ")").addClass("hover"); }) allCells2.on("mouseout", function() { allCells.removeClass("hover"); allCells2.removeClass("hover"); }); } //operates tuition tool document.addEventListener('DOMContentLoaded', tuitionSubmitListener, false); function tuitionSubmitListener(){ var tuitionButton = document.getElementById("tuitionSubmit"); if(tuitionButton){ tuitionButton.addEventListener("click", tuitionEstimator); } }; //globalizing variables for use in other function and for IE compatability var status; var residency; var term; var tuitionPlan; var hours; var school; var suppFeeString; var tuitionString; var totalCostString; function tuitionEstimator(){ //initiate variables var columnNumber; var suppRow; //set student status var statusFetch = document.getElementById("studentStatus"); var statusValue = statusFetch.options[statusFetch.selectedIndex].value; switch (statusValue) { case "undergraduate": columnNumber = 1; status = "Undergraduate"; suppRow = 0; break; case "graduate": columnNumber = 7; suppRow = 1; status = "Graduate"; break; default: send = "no"; break; } //set residency status var residencyFetch = document.getElementById("residentStatus"); var residencyValue = residencyFetch.options[residencyFetch.selectedIndex].value; switch (residencyValue) { case "resident": columnNumber = columnNumber+0; residency = "Resident"; break; case "nonResident": columnNumber = columnNumber+3; residency = "Non-resident"; break; default: send = "no"; break; } //set term var termFetch = document.getElementById("termSelector"); var termValue = termFetch.options[termFetch.selectedIndex].value; switch (termValue) { case "23Fall": columnNumber = columnNumber+0; term = "Fall 2022 (11-weeks)"; break; //case "22Summer11": //columnNumber = columnNumber+0; //term = "Summer 2022 (11-weeks)"; //break; case "24Spring": columnNumber = columnNumber+0; term = "Spring 2024 (11-weeks)"; break; // case "19Summer8": // columnNumber = columnNumber+1; // term = "Summer 2019 (8-weeks)"; // break; // case "19Summer5": // columnNumber = columnNumber+2; // term = "Summer 2019 (5-weeks)"; // break; default: send = "no"; break; } //establish table to search in var tuitionPlanFetch = document.getElementById("planSelector"); var tuitionPlanValue = tuitionPlanFetch.options[tuitionPlanFetch.selectedIndex].value; switch (tuitionPlanValue) { case "variable2025": tableName = "tableVariable2025"; suppTableName = "suppTableVariable2025"; tuitionPlan="Variable 2024 - 2025"; break; case "guaranteed2025": tableName = "tableGuaranteed2025"; suppTableName = "suppTableGuaranteed2025"; tuitionPlan="Guaranteed 2024 -2025"; break; default: send = "no"; break; } //establish supp table to search in var schoolFetch = document.getElementById("schoolSelector"); var schoolValue = schoolFetch.options[schoolFetch.selectedIndex].value; switch (schoolValue) { case "ATCM": school="Harry J. Bass Jr. School of Arts, Humanities, and Technology (ATCM)"; if (status == "Graduate") { suppRow = 0; suppRow = suppRow + 3; } else { suppRow = 0; suppRow = suppRow + 2; } break; case "BBS": school = "School of Behavioral and Brain Sciences"; if (status == "Graduate") { suppRow = 0; suppRow = suppRow + 4; } else { suppRow = 0; } break; case "EPPS": school = "School of Economic, Political, and Policy"; if (status == "Graduate") { suppRow = 0; suppRow = suppRow + 5; } else { suppRow = 0; } break; case "ECS": school = "Erik Jonsson School of Engineering and Computer Sciences"; if (status == "Graduate") { suppRow = 0; suppRow = suppRow + 7; } else { suppRow = 0; suppRow = suppRow + 6; } break; case "JSOM": school = "Naveen Jindal School of Management"; if (status == "Graduate") { suppRow = 0; suppRow = suppRow + 9; } else { suppRow = 0; suppRow = suppRow + 8; } break; case "AH": school = "Harry J. Bass Jr. School of Arts, Humanities, and Technology (Non-ATCM)"; suppRow = 0; break; case "IS": school = "School of Interdisciplinary Studies"; suppRow = 0; break; case "NSM": school = "School of Natural Sciences and Mathematics"; suppRow = 0; break; default: send = "no"; break; } hours = document.querySelector('input[name="hours"]').value; //Calculate hour column if(hours < 16){ var rowNumber = parseInt(hours) + 2; } else { alert("Please select betweeen 1 and 15 hours"); } //navigate to tuition table and get rows var table = document.getElementById(tableName); var tr = table.getElementsByTagName("tr"); //hit rowNumber and pull cells var td = tr[rowNumber].getElementsByTagName("td"); //find specific cells according to ColumnNumber var tdtext = td[columnNumber].innerText; //getting tuition in both a string and int tuitionString = tdtext; var tuitionInt = tuitionString.replace(/[^0-9.]/g, ""); tuitionInt = parseInt(tuitionInt); if (suppRow !== 0) { //navigate to supplemental table var table = document.getElementById(suppTableName); var tr = table.getElementsByTagName("tr"); //hit suppRow number and pull cells var td = tr[suppRow].getElementsByTagName("td"); if (status == "Graduate") { if (school == "School of Behavioral and Brain Sciences" || school == "School of Economic, Political, and Policy") { var suppTdText = td[2].innerText; } else{ var suppTdText = td[1].innerText; } } else{ var suppTdText = td[2].innerText; } var suppTdString = suppTdText.replace(/[^0-9.]/g, ""); var suppInt = parseInt(suppTdString); suppInt = suppInt.toFixed(); } else{ suppInt = 0; } //getting tuition in both a string and int //calculate supplemental fees and total cost var suppFeeInt = parseInt(hours) * suppInt; suppFeeString = suppFeeInt.toString(); suppFeeString = "$"+suppFeeString; var totalCost = suppFeeInt + tuitionInt; totalCostString = totalCost.toString().replace(/\B(?=(\d{3})+(?!\d))/g, ","); totalCostString = "$"+totalCostString; var displayerContainer = document.getElementById('displayerContainer'); var displayer = document.getElementById('displayer'); var printDetails = document.getElementById('printDetails'); //if disclaimer is checked, display results and enable print if (document.getElementById('disclaimer').checked) { $( "#displayer" ).text(totalCostString); printDetails.style.display = "block"; displayerContainer.style.display = "block"; displayer.style.display = "inline-block"; } else { displayerContainer.style.display = "none"; displayer.style.display = "none"; printDetails.style.display = "none"; alert("Please accept the disclaimer if you wish to go through with the estimate"); } }; document.addEventListener('DOMContentLoaded', printDetailsListener, false); function printDetailsListener(){ var printDetailsButton = document.getElementById("printDetails"); if(printDetailsButton){ printDetailsButton.addEventListener("click", printDetails); } }; function printDetails(){ var answers = " "; answers += "<p><strong>Student status:</strong> " + status + "</p>"; answers += "<p><strong>Residency status:</strong> " + residency + "</p>"; answers += "<p><strong>Term:</strong> " + term + "</p>"; answers += "<p><strong>Tuition plan:</strong> " + tuitionPlan + "</p>"; answers += "<p><strong>Hours:</strong> " + hours + "</p>"; answers += "<p><strong>College:</strong> " + school + "</p>"; answers += "<p><strong>Supplemental Fees:</strong> " + suppFeeString + "</p>"; answers += "<p><strong>Tuition:</strong> " + tuitionString + "</p>"; answers += "<p><strong>Total cost:</strong> " + totalCostString + "</p>"; answers += '<br class=""><br class=""><br class=""><br class=""><p><strong>DISCLAIMER:</strong> This is a tuition and fee estimate for one semester only, not an entire program. Actual charges may vary based on specific course enrollment.' ; var myTable = "<table id='results'><tr><td style='color: red; text-align: center;'>Col Head 1</td>"; myTable+= "<td style='color: red; text-align: center;'>Col Head 2</td>"; myTable+="<td style='color: red; text-align: center;'>Col Head 3</td></tr>"; myTable+="<tr><td style=' '>---------------</td>"; myTable+="<td style='text-align: center;'>---------------</td>"; myTable+="<td style='text-align: center;>'' >---------------</td></tr></table>" var style = "<style>"; style = style + "table {width: 100%;font: 17px Calibri;}"; style = style + "table, th, td {border: solid 1px #DDD; border-collapse: collapse;"; style = style + "padding: 2px 3px;text-align: center;}"; style = style + "#backgroundImg {position: absolute; z-index: -1; right:10%;}"; style = style + "#results {position: absolute; z-index: 100; max-width:700px;}"; style = style + "#results {position: absolute; z-index: 100; max-width:700px;}"; style = style + "@-moz-document url-prefix() {#backgroundImg{top:300px;}}"; style = style + "@media not all and (min-resolution:.001dpcm) { @media {#backgroundImg{width:67%;}}}"; style = style + "@media all and (-ms-high-contrast: none), (-ms-high-contrast: active) {#backgroundImg{top:300px}}"; // style = style + '.graph-7 {background-image: url("/files/2020/12/estimateWatermark-1.jpg"); background-size: 100% auto;}'; // style = style + '.graph-image img{display: none;}'; // style = style + '@media print {.graph-image img{display:inline;}}'; style = style + "</style>"; // CREATE A WINDOW OBJECT. var win = window.open('', '', 'height=1056,width=816'); win.document.write('<html><head>'); win.document.write('<title>Tuition Estimate</title>'); // <title> FOR PDF HEADER. win.document.write(style); // ADD STYLE INSIDE THE HEAD TAG. win.document.write('</head>'); win.document.write('<body class="">'); win.document.write('<img src="/files/2020/12/TuitionEstimateHeader.jpg"/>'); win.document.write('<img id="backgroundImg" src="/files/2020/12/estimateWatermark-1.jpg"/>'); win.document.write(answers); // win.document.write(myTable); // THE TABLE CONTENTS INSIDE THE BODY TAG. win.document.write('</body></html>'); win.document.close(); // CLOSE THE CURRENT WINDOW. setTimeout( function() { win.print(); }, 1000); } (function(w, d, x, id){ s=d.createElement('script'); s.src='https://dtn7rvxwwlhud.cloudfront.net/amazon-connect-chat-interface-client.js'; s.async=1; s.id=id; d.getElementsByTagName('head')[0].appendChild(s); w[x] = w[x] || function() { (w[x].ac = w[x].ac || []).push(arguments) }; })(window, document, 'amazon_connect', '3dda30c3-c72e-4c18-8849-f8951104e0bb'); amazon_connect('styles', { openChat: { color: 'white', backgroundColor: '#124734'}, closeChat: { color: 'white', backgroundColor: '#124734'} }); amazon_connect('snippetId', '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'); amazon_connect('supportedMessagingContentTypes', [ 'text/plain', 'text/markdown' ]); </script> </body> </html>