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Offline Content in the Blackboard App | Blackboard Help

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</div> </div> </div> </div> <div class="page-header__second"> <div class="region region-header-second"> <div class="block block--block-blackboardtools " id="block-blackboardtools" data-block-plugin-id="block_content:4089d30d-1c4e-4ceb-bf0e-4199adc0a900"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="page-header__tools"><a class="page-header__home" href="/web/20200402052451/https://help.blackboard.com/" title="Home"><span class="icon-home" aria-hidden="true"></span>Home</a> <a class="page-header__print" title="Print"><span class="icon-printer" aria-hidden="true"></span>Print</a></div></div> </div> <div class="block block--block-blackboard-page-title " id="block-blackboard-page-title" data-block-plugin-id="page_title_block"> <h1><span>Offline Content in the Blackboard App</span> </h1> </div> <div class="block block--block-liftslot-fullspanbanner " id="block-liftslot-fullspanbanner" 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class="block block--block-blackboard-content " id="block-blackboard-content" data-block-plugin-id="system_main_block"> <article role="article" about="/Blackboard_App/Offline_Content"> <div> <div class="field field--name-field-content-page-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="paragraph paragraph--type--basic-content-paragraph paragraph--view-mode--default"> <div class="field field--name-field-content field--type-text-long field--label-hidden field__item"><p class="tagline">No connection? No problem!</p> <p>The offline content feature provides continuous access to course content regardless of your internet connection. You can download available content for an entire course or just specific items. Auto sync ensures your downloads are updated the next time you're online.</p> <p>Your institution might need an update so that you can see this feature in the app. Blackboard administrators can learn more about the <a href="/web/20200402052451/https://help.blackboard.com/Blackboard_App/Whats_New_for_Admins#offline_content">offline content technical requirements</a>.</p> <hr/><h2><a id="select_for_download"></a>Select content to download</h2> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="5366a36d-8ed8-4ef7-ba46-756f21801db8" data-langcode="en" class="embedded-entity align-right"><div> <div lang="en-us" style="max-width: 100%; width: 320px; border:1px solid #9a9c9c" class="field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200402052451im_/https://help.blackboard.com/sites/default/files/images/2018-02/Blackboard_app_offline_content_0.gif" width="368" height="657" alt="" typeof="foaf:Image"/></div> </div> </div> <p>Plan ahead! While you have an internet connection, download some content that you want to view when you're offline.</p> <p>You can download all offline-supported course content<span class="interface">,</span> or download selected files. You can download at the <span class="interface">Course Content</span> level, or at the folder level.</p> <ol><li>While online, open the app and access a course.</li> <li>Access <span class="interface">Course Content</span>. You can stay here or open a folder.</li> <li>Tap the offline options button. <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="b8152224-52f4-4945-b36a-58a5c3558ecb" data-langcode="en" class="embedded-entity"><div> <div lang="" style="" class="field field--name-image field--type-image field--label-hidden field__item" xml:lang="" xml:lang=""> <img src="/web/20200402052451im_/https://help.blackboard.com/sites/default/files/images/2017-12/Blackboard_app_offline_button.png" width="48" height="49" alt="" typeof="foaf:Image"/></div> </div> </div> </li> <li>You can download all of the listed content or select individual items. <ul><li>Tap <span class="interface">Download all content</span> to get all offline-supported content at once.</li> <li>Tap <span class="interface">Select content to download</span> to choose specific items. If you clear a check box, that content will be removed from the course downloads. You won't be able to view that item the next time you're offline.<span class="highlight"> </span></li> </ul></li> <li>Tap <span class="interface">Update</span>.</li> <li>Your selected content begins to download. Depending on file sizes, this can take some time.</li> </ol><p>When you select a folder for download, all of its offline-supported content and subfolders are also selected for download.</p> <p>The next time you tap <span class="interface">Select content to download</span>, you'll see your previous selections. Simply clear a check box if you no longer want to maintain that content offline on your device.</p> <hr/><h2>View offline content</h2> <p>When you use the Blackboard app without an internet connection, the app shows a header message that indicates you're in offline mode. If you've been offline for awhile, the content you see may be out of date.</p> <p class="warning"><span class="emphasize">DO NOT LOG OUT</span> of the app before you go offline. You'll need an internet connection to log in again. Be sure you've selected the <span class="interface">"Keep me logged in</span>" check box on the login screen.</p> <ol><li>Switch your device to airplane mode or turn off Wi-Fi.</li> <li>In the app, access a course.</li> <li>Access <span class="interface">Course Content</span>.</li> <li>Tap any item with a download arrow on its icon to view it. Content that can't be viewed offline is gray. <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="04003fd2-3ac3-4646-adbe-373594a152b3" data-langcode="en" class="embedded-entity"><div> <div lang="en-us" style="max-width: 100%; width: 260px" class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200402052451im_/https://help.blackboard.com/sites/default/files/images/2017-12/Blackboard_app_offline_items.png" width="405" height="479" alt="" typeof="foaf:Image"/></div> </div> </div> </li> </ol><p>A folder or item may download partially if some of the items in a folder or portions of an item are not supported for offline viewing.</p> <hr/><h2>Delete offline content</h2> <p>Downloaded content uses storage space on your device. When you need to do some cleanup, you can delete offline content.</p> <h3>For all courses at once</h3> <p>You can see how much space your downloaded content uses and delete it.</p> <ol><li>Go to the main menu and select <span class="interface">Settings</span>.</li> <li>Select <span class="interface">Offline Content</span>.</li> <li>The <span class="interface">Downloaded Content</span> section shows you how much space your downloads use and how much space you have left.</li> <li>Tap <span class="interface">Downloaded Content</span> to delete downloaded content for all courses at once. You can return to a course and download the content again.</li> </ol><h3>For a single course</h3> <p>You can delete all downloaded content for a single course.</p> <ol><li>In the app, access a course.</li> <li>Access <span class="interface">Course Content</span>. If necessary, select a folder.</li> <li>Tap the offline options button. <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="b8152224-52f4-4945-b36a-58a5c3558ecb" data-langcode="en" class="embedded-entity"><div> <div lang="" style="" class="field field--name-image field--type-image field--label-hidden field__item" xml:lang="" xml:lang=""> <img src="/web/20200402052451im_/https://help.blackboard.com/sites/default/files/images/2017-12/Blackboard_app_offline_button.png" width="48" height="49" alt="" typeof="foaf:Image"/></div> </div> </div> </li> <li>Tap <span class="interface">Delete all downloaded content</span>.</li> </ol><p>You can delete specific downloaded files for a single course.</p> <ol><li>In the app, access a course.</li> <li>Access <span class="interface">Course Content</span>. If necessary, select a folder.</li> <li>Tap the offline options button.</li> <li>Tap <span class="interface">Select content to download</span>.</li> <li>Clear the check box for a content item to remove its downloaded file.</li> <li>Tap <span class="interface">Update</span>.</li> </ol><hr/><h2>Sync settings</h2> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-type="media" data-entity-uuid="1fe5bb8a-1ac6-48c8-8dc5-3af1d7e891cf" data-langcode="en" class="embedded-entity align-right"><div> <div lang="en-us" style="max-width: 100%; width: 260px; " class="internal field field--name-image field--type-image field--label-hidden field__item" xml:lang="en-us" xml:lang="en-us"> <img src="/web/20200402052451im_/https://help.blackboard.com/sites/default/files/images/2017-12/Blackboard_app_settings_offline.png" width="404" height="441" alt="" typeof="foaf:Image"/></div> </div> </div> <p>When auto sync is on, content that you've selected for download automatically updates the next time you are online. You can choose to disable auto sync or sync when on Wi-Fi only.</p> <ol><li>Go to the main menu and select <span class="interface">Settings</span>.</li> <li>Select <span class="interface">Offline Content</span>.</li> <li>Make your selections about auto sync.</li> </ol><p>When auto sync is off, you need to manually update content that you've selected for download. To update manually, you need to remove the item from the <span class="interface">Manage Downloads</span> list and add it again.</p> <ol><li>Access <span class="interface">Course Content</span>. If necessary, select a folder.</li> <li>Tap the offline options button.</li> <li>Tap <span class="interface">Select content to download</span>.</li> <li>Clear the check box for the content items you want to update.</li> <li>Tap <span class="interface">Update</span>.</li> <li>Tap the offline options button again.</li> <li>Tap <span class="interface">Select content to download</span>.</li> <li>Select the check box for the content items you cleared previously.</li> <li>Tap <span class="interface">Update</span>.</li> </ol><hr/><h2>What can I view offline?</h2> <p>In addition to viewing course content offline, you can navigate through these portions of the Blackboard app without an active network connection.</p> <p>Keep in mind that information you see in these areas <span class="emphasize">may be out of date</span> since you are offline.</p> <ul><li>Profile</li> <li>Activity Stream</li> <li>Courses</li> <li>Organizations</li> <li>Grades</li> <li>Settings</li> <li>Course areas such as due dates, announcements, and current grade</li> </ul><p>Dynamic areas of the app, like the activity stream, show you the information available when you last viewed that area with an internet connection.</p> <hr/><h2>Supported offline content</h2> <p>These course content types are available to download for offline viewing:</p> <ul><li>Items</li> <li>Attachments in content items</li> <li>Files</li> <li>Images</li> <li>Audio</li> <li>Video</li> </ul><p>These types of course content are <span class="emphasize">NOT</span> supported for offline viewing:</p> <ul><li>Tests</li> <li>Assignments</li> <li>Course links</li> <li>Embedded YouTube videos or other content stored by third party</li> <li>Items that direct you to a web view of Blackboard Learn, such as wikis</li> <li>Content collection items aren't supported**</li> <li>Images embedded in content items don't display**</li> </ul><p>**Support will be added in an upcoming* release.</p> <hr/><p>*<span class="interface">Statements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified, delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality will become available unless and until they have been made generally available to our customers.</span></p></div> </div> </div> </div> </article> </div> </div> <div class="sidebar-content"> <aside class="layout-sidebar-first" role="complementary"> <div class="region region-sidebar-first"> <div class="block block--block-blackboardtoc " id="block-blackboardtoc" data-block-plugin-id="block_content:4f34edb4-a6a1-4e3f-8c03-8d5a8128855b"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="table-of-contents" id="table-of-contents"> <h3 class="table-of-contents__title">On this page</h3> <ul class="table-of-contents__list"></ul></div></div> </div> </div> </aside> </div> </div> </main> <div class="pre-footer"> <div class="pre-footer__second"> <div class="region region-prefooter-second"> <div class="block block--block-floatingbuttons " id="block-floatingbuttons" data-block-plugin-id="block_content:de7e5770-c178-4c6a-9ae2-9342ebdc76c1"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div id="floating-buttons" class="fb-buttons"> <div class="fb-container"> <span class="fb-button"> <a class="fb-button-link page-header__print" aria-label="Print this page"> <img class="fb-button-icon" src="/web/20200402052451im_/https://help.blackboard.com/themes/blackboard/img/icon-print.svg"> </a> </span> </div> <div class="fb-container"> <span id="fbb-help" class="fb-button"> <a class="fb-button-link" href="#block-prefootercontentblock" aria-label="Need more help?"> <img class="fb-button-icon" src="/web/20200402052451im_/https://help.blackboard.com/themes/blackboard/img/icon-help_hc_dark.svg"> </a> </span> </div> <div class="fb-container"> <span id="fbb-follow" class="fb-button"> <a class="fb-button-link" href="#node-subscribe-form" aria-label="Follow this page"> <img class="fb-button-icon" src="/web/20200402052451im_/https://help.blackboard.com/themes/blackboard/img/icon-notification_hc_dark.svg"> </a> </span> </div> </div></div> </div> </div> </div> <div class="pre-footer__third"> <div class="region region-prefooter-third"> <div class="block block--block-prefootercontentblock " id="block-prefootercontentblock" data-block-plugin-id="bb_widgets_pre_footer_content_block"> <article role="article" about="/node/23861"> <h2> <a href="/web/20200402052451/https://help.blackboard.com/node/23861" rel="bookmark"><span>Blackboard App - 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